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Melia Hanoi Hotel
Melia Hanoi Hotel
Melia Hanoi Hotel
Melia Hanoi Hotel
Melia Hanoi Hotel
Melia Hanoi Hotel
Melia Hanoi Hotel

Removed from saved list

8.4

Excellent

2,057 reviews

2,057 reviews

Breakfast21
Housekeeping21
Food & Dining2
See map

8.6

Excellent

Location rating score

Excellent location - 280 meters from city center
Exceptional for walking
Parking
FREE
Walkable places
Hanoi City Court

180 m

Hoa Lo Historical Prison

200 m

Hoa Lo Prison

200 m

Hanoi Police Museum

230 m

National Library and Archives

250 m

Popular landmarks
Vietnamese Women's Museum

390 m

St. Joseph's Cathedral

500 m

Old Quarter

1.1 km

Vietnam Military History Museum

1.3 km

Temple of Literature & National University

1.4 km

Closest landmarks
Viet Duc Hospital

160 m

Bệnh viện Mắt Hà Nội

230 m

Embassy of Turkey

240 m

National Hospital of Obstetrics and Gynecology

260 m

Benh Vien Phu San Ha Noi

260 m

Melia Hanoi Hotel

44B Ly Thuong Kiet Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam, - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Hoan Kiem District part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

730 meters to public transportation

Front desk [24-hour]

Airport transfer

Excellent breakfast

190 meters to Hoa Lo Prison

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Check-in/out [express]

BBQ facilities

This property is in high demand!

5 travelers have booked today.

Value for money8.1
Distance to city center0.3 km
Location rating8.6
Nearest airportNoi Bai International Airport (HAN)
Distance to airport22.1 km

Rooms available at Melia Hanoi Hotel

Excellent
Room comfort & quality

8.1

The Level Suite
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Grand Premium
...
  • Room size: 68 m²/732 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
The Level Premium Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Premium Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Double with bunk bed and private bathroom
...
  • Room size: 68 m²/732 ft²
Enter dates to see prices
Habitacion Premium 3 Adults
...
  • Shower
Enter dates to see prices
Habitacion The Level Premium 3 Adults
...
  • Shower
Enter dates to see prices
DELUXE (ROH)
...
  • Shower and bathtub
Enter dates to see prices
Grand Room
...
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Melia Hanoi Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Melia Hanoi Hotel?

Melia Hanoi Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 69000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Melia Hanoi Hotel has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Melia Hanoi Hotel?

Wake up to a great buffet breakfast at Melia Hanoi Hotel. There's an additional charge of 550000 VND for adults and 15 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Melia Hanoi Hotel?

Melia Hanoi Hotel features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and asian. Dishes are served in buffet during opening hours. Light meal like desserts is served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Melia Hanoi Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Melia Hanoi Hotel. In-house catering service is offered to help your event go smoothly.

Can business events be hosted at Melia Hanoi Hotel?

On-site venues and convenient event services make Melia Hanoi Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 4 venues can accommodate up to 540 people.

What is the smoking policy at Melia Hanoi Hotel?

Melia Hanoi Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Melia Hanoi Hotel?

Melia Hanoi Hotel is located in Hoan Kiem District, famous for good restaurants such as Bao Khanh, Pho 10 and Cafe Dinh.

What popular shopping places are close to Melia Hanoi Hotel?

Located in the Hoan Kiem District area, Melia Hanoi Hotel is close to great shopping choices like Hanoi Towers Shopping Center, Marena Hanoi and Magonn Design.

What are popular attractions near Melia Hanoi Hotel?

Guests at Melia Hanoi Hotel can easily visit Hoa Lo Prison, Vietnamese Women's Museum and St. Joseph's Cathedral located in the Hoan Kiem District area.

What popular natural sightseeing spots are close to Melia Hanoi Hotel?

Melia Hanoi Hotel is located in the Hoan Kiem District area, which is famous for natural sightseeing destinations such as Vietcombank Tower.

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Explore the neighborhood

What people love about Melia Hanoi Hotel

  • 10

    Exceptional
    Staff 

    "This hotel is well-maintained and the staff are extremely attentive to meet requests."

    John

    |

    November 6, 2022

  • 10

    Exceptional

    "Good place to be in Ha Noi."

    Tuyen

    |

    August 25, 2022

  • 9.2

    Exceptional

    "I was here for business and the hotel was absolutely perfect."

    Keith

    |

    August 4, 2022

Property ranking|Compared to 2,860 Hanoi properties
See all rankings
Room comfort score
8.1/10
Cleanliness score
8.7/10
Room size
33 sqm.
Location score
8.6/10
Better than
95
%
of Hanoi properties
Better than
91
%
of Hanoi properties
Bigger than
91
%
of Hanoi properties
Better than
87
%
of Hanoi properties
Overall rating:

8.4

Excellent
2,057 reviews
Cleanliness
8.7
Facilities
8.4
Location
8.6
Read all reviews >
What travelers say they love:
Good hotel, good staff, one of the best hotel in Ha Noi
TRUONG from Vietnam
Business traveler
More about Melia Hanoi Hotel

More about Melia Hanoi Hotel

Melia Hanoi Hotel

Melia Hanoi Hotel is a distinct addition to Hanoi and a smart choice for travelers. This hotel is in the vicinity of popular city attractions, conveniently located for travelers to explore. Are you seeking the true Hanoi? Experiencing the best of the city's culture is easy with a stay at Melia Hanoi Hotel, located merely 1.0 km from Old Quarter.
At Melia Hanoi Hotel, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Hanoi is made even more convenient with the taxi and car hire services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. Cold evenings are even better than warm ones, when you can cozy up at the hotel's fireplace.
For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Melia Hanoi Hotel. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel.
For guests who would like to smoke, the designated smoking areas are available.
All rooms at Melia Hanoi Hotel are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include blackout curtains and air conditioning. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and bathrobes available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Melia Hanoi Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar, nightclub and casino.
Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
Enjoy the countless activities offered at Melia Hanoi Hotel. A beach that's accessible right from the hotel puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the massage, hot tub, salon, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Challenge your travel group members or other guests to competitive fun, with the hotel's yoga room. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Don't miss out on all that Hanoi has to offer! A great museum trip can be had at Vietnam Museum of Ethnology located 5.3 km away, with local art that provides a sense of the region.


Reasons to stay here

Compared to other accommodations in Hanoi, facilities here are rated higher than 92% of them.
Compared to the city's accommodation options, this hotel scored higher than 97% of them for food and dining.
According to guests who stayed here, this hotel's room comfort is rated higher than 94% of other accommodations in Hanoi.

Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Breakfast

88 mentions

Internet

47 mentions

Housekeeping

37 mentions

Food & Dining

27 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • German
  • Japanese
  • Russian
  • Spanish
  • Thai
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service

Available in all rooms

  • Air conditioning
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • DVD/CD player
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Soundproofing
  • Telephone
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Buffet
Restaurants on site

El Patio

  • Cuisine: American, Asian, Japanese
  • Menu: Buffet, A-la-carte
Location
44B Ly Thuong Kiet Street, Hoan Kiem District, Hoan Kiem District, Hanoi, Vietnam,
Excellent
Location

8.6

Airports

  • Noi Bai International Airport (HAN)
    22.1 km 43 min drive
  • Cat Bi International Airport (HPH)
    93.8 km

Public transportation

  • Hanoi Railway Station
    740 m 4 min drive

Hospital or clinic

  • Viet Duc Hospital
    160 m 1 min drive

Shopping

  • Night Market
    1.3 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Hoa Lo Prison
    200 m
  • Vietnamese Women's Museum
    390 m
  • St. Joseph's Cathedral
    500 m
  • Old Quarter
    1.1 km
  • Vietnam Military History Museum
    1.3 km
  • Temple of Literature & National University
    1.4 km
  • One Pillar Pagoda
    1.8 km
  • Ho Chi Minh Mausoleum
    2.0 km
  • Presidential Palace Historical Site
    2.2 km
  • Vietnam Museum of Ethnology
    5.3 km

Nearby landmarks

  • Viet Duc Hospital
    160 m
  • Hanoi City Court
    180 m
  • Hoa Lo Historical Prison
    200 m
  • Hoa Lo Prison
    200 m
  • Bệnh viện Mắt Hà Nội
    230 m
  • Hanoi Police Museum
    230 m
  • Embassy of Turkey
    240 m
  • National Library and Archives
    250 m
  • National Hospital of Obstetrics and Gynecology
    260 m
  • Benh Vien Phu San Ha Noi
    260 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-4 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee69000 VND
  • Distance from city center0.3 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)550000 VND

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors22
  • Number of restaurants2
  • Number of rooms 306
  • Room voltage222
  • Year property opened1999
  • Most recent renovation2010
Property announcements

The F&B facilities (including El Patio, El Oriental restaurants and Cava Lounge) are undergoing a refurbishment until further notice.

Breakfast buffet, lunch and dinner are served daily from 6:00 AM to 10:00 AM in Function Room 6 located on the second floor accessible by the main guest elevators.

Reviews of Melia Hanoi Hotel from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.7
Facilities8.4
Location8.6
Room comfort and quality8.1
Service8.5
Value for money8.1
High score for Hanoi
Rating
9+ Exceptional (314)
8-9 Excellent (226)
7-8 Very Good (282)
6-7 Good (108)
<6 Below Expectation (108)
Time of the year
Mar - May (243)
Jun - Aug (269)
Sep - Nov (254)
Dec - Feb (272)
All guests (1,695)
All room types
All languages

Show reviews that mention 

Showing 1,038 verified guest comments
12345
10.0
Exceptional
Wei from Australia
Couple
Deluxe
Stayed 4 nights in December 2019

A breath of fresh air in a dusty city”

I have to say that Melia Hanoi exceeded my expectations - and this is comparing against 5 and 6 star hotels across Asia and Australasia. Not only was the room nice and clean, you notice how impeccably kept it is as edges are free of grime, mould and dust as is the bottom of the bathroom sink (don't ask me why I use that as a reference.... it's my OCD). The bed size was impossibly huge as well, which gave my wife and I the well needed, undisturbed rest after lots of walking. Staff were always friendly and smiling and the ambience was always comfortable. If I come back to Hanoi again, I know where I'll be staying!

Reviewed December 27, 2019

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Dear Wei, Thank you for staying at the Melia Hanoi Hotel! It is our pleasure to know that you had a good stay with us. As guest satisfaction is our ultimate goal, we always strive to take care of every details, and deliver a seamless and comfortable experience to all of our guests. Positive feedback like yours truly motivates us to continue our hard work every day. Once again, our most sincere thanks for choosing us. We look forward to welcoming you back should your travels bring you to Hanoi in the future. Happy new year to you and your family! Warm regards, Vu Ngoc Anh Guest Experience Team

Responded December 29, 2019
Melia Hanoi Hotel
10.0
Exceptional
Karen from Australia
Couple
Deluxe
Stayed 1 night in May 2019

Nice Stay ”

We stayed in a Melia in Paris and were very impressed so we thought we would try the one in Hanoi and we are glad we did Room was well appointed, clean and well maintained Executive lounge great value for money (unlimited alcohol wine beer spirits) Gym well appointed equipment on the old side though. Spa was good based on my husbands feedback.

Reviewed May 29, 2019

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Dear Karen, Greetings from Melia Hanoi! Thank you very much for choosing us and sharing your experience. We are glad to know that you had a wonderful stay. Guest satisfaction is our top priority, and we strive to make each and every guest feel comfortable while staying with us. Your kind words are very much appreciated and are truly an encouragement for our whole team. Once again, our most sincere thanks for your feedback. We hope to welcome you back soon. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Responded May 29, 2019
Melia Hanoi Hotel
10.0
Exceptional
caroline from Ireland
Couple
Deluxe
Stayed 4 nights in January 2019

Superb Hotel”

The hotel was gorgeous, the staff friendly and extremely helpful. The hotel is located a short walk from the main town, the facilities are great and the disco bar was expensive on drinks but their was a great atmosphere. There is a lovely restaurant called Teddys across from the hotel which does lovely food. I suggest anyone visiting Asia should down load an app called Grab it's like uber and you dont have to put credit card details in you pay cash it tells you the driver of the taxi and the cost of the cab ride. We got ripped off on taxi's till we were told about this App.

Reviewed January 08, 2019

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Dear Guest, Thank you very much for review us on Agoda and for this nice comment about our hotel. We are delighted to read that you enjoyed our facilities and services. We do hope to welcome you back in the near future! Once again, thank you for your feedback! Best Regards, Guest Experience Team

Responded January 08, 2019
Melia Hanoi Hotel
10.0
Exceptional
HONG from Vietnam
Business traveler
The Level Premium Room
Stayed 2 nights in April 2022

My always choice”

The staffs were very friendly and helpful. The place was great and clean. I would highly recommend this hotel for business travelers. The executive lounge is a big difference comparing with other hotels around.

Reviewed April 25, 2022

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Dear HONG, Greetings from Melia Hanoi! Thank you for staying with us and reviewing our hotel. We are very pleased to learn that your stay at The Level was wonderful and our staff were able to assist you. At Melia Hanoi, we always strive to bring comfortable moments to each and every guest and your kind words are a true source of encouragement for the team. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Responded June 06, 2022
Melia Hanoi Hotel
10.0
Exceptional
yew from Singapore
Couple
Deluxe
Stayed 5 nights in June 2022

Fantastic”

Melia Hotel is slightly away from the old quarter which make it ideal for us as we do not want the noises of the traffic especially over the weekend where all the motor cycles were honking. The strength equipment in the gym is new and functional. The spread of the breakfast is great. The staff is friendly and helpful. Simply fastastic!!!

Reviewed June 14, 2022

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Dear yew, Greetings from Melia Hanoi! Thank you for staying with us and reviewing our service. We are glad to know that you had an enjoyable stay with us and our associates were able to assist you. At Melia Hanoi, guest satisfaction is always our top priority and your nice words are a true source of encouragement for the entire team to continue our hard work everyday. Once again, our sincere thanks to your feedback. We look forward to welcoming you back in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience We look forward to welcoming you back in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Responded June 14, 2022
Melia Hanoi Hotel
10.0
Exceptional
Soon from Iceland
Solo traveler
Grand Premium
Stayed 5 nights in June 2022

Excellent service from Guest Relations Director, Ms Doan”

Guest Relations Director, Ms Doan is a very good helpful person. As I can't read Vietmese words, she personally helped me to order food delivery for a few days even though she was not on duty. I really thanks her for providing a memorable excellent service to me.

Reviewed June 11, 2022

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Dear Mr. Soon, Greetings from Melia Hanoi! Thank you for choosing our hotel and for your review. It's our great pleasure to assist you during the stay and we truly appreciate your nice words. At Melia Hanoi, we always strive to bring comfortable moments to each and every guest and for your case, if it's not personally from me, anyone from our team will surely try our best to serve you. Once again, thank you for the feedback. We look forward to welcoming you back in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Responded June 14, 2022
Melia Hanoi Hotel
10.0
Exceptional
KIT from Malaysia
Business traveler
Deluxe
Stayed 2 nights in June 2022

Great location and beautifully designed”

Room is beautifully designed, modern and extremely clean. Facilities are great, lots of nice restaurants within walking distance from the hotel.

Reviewed June 18, 2022

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Dear KIT, Greetings from the Guest Experience Department, Melia Hanoi! It's our great pleasure to be your accommodation while visiting Hanoi. We are glad to learn that you had a wonderful stay with us. Guest satisfaction is always our top priority and having achieved that is a true source of motivation for the team to continue our hard work day by day. We look forward to welcoming you back in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Responded June 20, 2022
Melia Hanoi Hotel
10.0
Exceptional
CALVIN from Singapore
Family with teens
Deluxe
Stayed 3 nights in August 2019

Exceptional”

Nice and clean place with a great location (near old quarters). Staff are English-speaking and can direct you to places to visit.

Reviewed August 12, 2019

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Dear Calvin, Greetings from Melia Hanoi! Thank you very much for staying with us and we hope that you had a good time exploring the city. We are glad to learn that your stay was fantastic and our associates were able to assist you. Guest satisfaction is always our top priority and your review truly creates a source of motivation for the team to continue delivering excellent service to each and every customer. Once again, our sincere thanks for your feedback. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Responded August 13, 2019
Melia Hanoi Hotel
10.0
Exceptional
chih from Taiwan
Business traveler
Premium Room
Stayed 3 nights in May 2019

Exceptional”

good location good service good breakfast ... everything's good except kinda annoying entering the hotel when there were politician events which security screening and line up were required.

Reviewed May 13, 2019

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Dear chih, Thank you for choosing us while visiting Hanoi and taking time to share your experience with us. We are glad to learn that your experience with us was good. And please accept our apologies for your inconveniences when our security measure was heightened due to the requirement from the government. We look forward to welcoming you back to the hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Responded May 14, 2019
Melia Hanoi Hotel
9.6
Exceptional
YOUNGJUN from South Korea
Couple
Grand Premium
Stayed 4 nights in December 2018

Great room, Great Service, great cleanness, Great food!! Price is a bit expensive, but worth it!”

Great room, Great Service, great cleanness, Great food!! Price is a bit expensive, but worth it!

Reviewed January 04, 2019

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Dear Guest, Thank you very much for review us on Agoda. It is a pleasure to know that you had such a great stay with us and you enjoyed our facilities and service. We hope to welcome you back!! Best Regards, Guest Experience Team

Responded January 06, 2019
Melia Hanoi Hotel
10.0
Exceptional
KOUNGCHOUL
Family with young children
Premium Room
Stayed 3 nights in July 2019

best...................”

Excellent condition for price I was comfortable.

Reviewed August 03, 2019

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Dear Koungchoul, Greetings from Melia Hanoi! Thank you very much for staying with us and for taking time rating us. We are glad to learn that the current experience at Melia Hanoi was up to your satisfaction and the perceived value was excellent. Guest satisfaction is always our top priority and your kind words have definitely created a true source of motivation for the entire team to continue the hard work everyday. Once again, our sincere thanks for your comments. We look forward to welcoming you back to our hotel in the near future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Responded August 05, 2019
Melia Hanoi Hotel
9.6
Exceptional
Yeow from Singapore
Couple
Deluxe
Stayed 2 nights in December 2019

Clean hotel with modern facilities”

Hotel was clean and equipped with modern design. Ample electrical sockets and there is a humidifier un the room. Bed was super large and comfy. Gym was well equipped with new machines. Complimentary detox drink included

Reviewed December 27, 2019

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Dear Yeow, Thank you for staying at the Melia Hanoi Hotel! It is our pleasure to know that you had an enjoyable time with us. As guest satisfaction is our priority, we always strive to take care of every details, and deliver a seamless and comfortable experience to all of our guests. Positive feedback like yours truly motivates us to continue our hard work every day. Once again, our most sincere thanks for choosing us. We hope to have the opportunity to serve you again should your travels bring you back to Hanoi. We wish you a happy new year! Warm regards, Vu Ngoc Anh Guest Experience Team

Responded December 29, 2019
Melia Hanoi Hotel
10.0
Exceptional
KOUNGCHOUL
Family with young children
Grand Premium
Stayed 3 nights in July 2019

best.........”

Excellent condition for price I was comfortable.

Reviewed August 03, 2019

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Dear Koungchoul, Greetings from Melia Hanoi! Thank you very much for staying with us and for taking time rating us. We are glad to learn that the current experience at Melia Hanoi was up to your satisfaction and the perceived value was excellent. Guest satisfaction is always our top priority and your kind words have definitely created a true source of motivation for the entire team to continue the hard work everyday. Once again, our sincere thanks for your comments. We look forward to welcoming you back to our hotel in the near future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Responded August 05, 2019
Melia Hanoi Hotel
9.6
Exceptional
HONG from Vietnam
Business traveler
The Level Suite
Stayed 2 nights in April 2022

highly recommended”

I picked Melia every time I visit Hanoi. It is squeaky clean; the staffs are friendly. The executive lounge is really convenient. The service is great. Thanks Melia!

Reviewed April 25, 2022

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Dear HONG, Greetings from Melia Hanoi! It's our great pleasure to be your accommodation while visiting Hanoi. We are glad to know that your recent experience was wonderful and our staff were able to assist you. As guest satisfaction is always our top priority and having achieved that truly creates motivation for the team to continue our hard work everyday. Looking forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Responded June 06, 2022
Melia Hanoi Hotel
10.0
Exceptional
Chern from Brunei Darussalam
Couple
Deluxe
Stayed 2 nights in January 2020

Excellent Services and Friendly Staff”

Great Location, Value for money, Helpful and friendly stafff

Reviewed January 29, 2020

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Dear Valued Guest, Thank you for sharing your feedback with us! We are pleased to know that our hotel facilities and services had met your expectations. Your kind words are the reason why we keep working hard to make sure each and every guests feel comfortable when staying at the Melia Hanoi Hotel. Thank you for giving us the opportunity to serve you, and we hope to welcome you back in the nearest future. Warm regards, Vu Ngoc Anh Guest Experience Team

Responded January 30, 2020
Melia Hanoi Hotel
9.6
Exceptional
Thu from Vietnam
Couple
Grand Premium
Stayed 1 night in April 2019

Incredible! We are very satisfied!”

I have known Melia hotel for long but my spouse has never experienced this so I wanted him to try and he is very very happy with everything here. We had a suite and Its worth the money, everything is perfect!

Reviewed April 19, 2019

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Dear valued guest, We would like to thank you for review us on Agoda. It is a pleasure to read you enjoyed your stay with us. At the Melia Hanoi, guest satisfaction is our ultimate goal. Once again, our most sincere thanks for such a great feedback. We look forward to welcoming you back soon. Best regards, Guest Experience Team

Responded May 01, 2019
Melia Hanoi Hotel
9.6
Exceptional
NORIHITO from Japan
Business traveler
Premium Room
Stayed 1 night in May 2019

All good as 5 star hotel”

The room was clean, breakfast had so many choices. Welcome chocolate and fruits are good point.

Reviewed May 23, 2019

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Dear Nirihito, Warm greetings from Melia Hanoi! Thank you very much for staying with us and sharing your experience. We are glad to learn that your recent stay was satisfying. Guest satisfaction is our top priority and having achieved it is the true source of motivation for the entire team to continue their hard work daily. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Responded May 23, 2019
Melia Hanoi Hotel
9.6
Exceptional
Anna from Singapore
Couple
Deluxe
Stayed 5 nights in May 2019

Enjoyable stay”

The hotel is clean, hotel staff were helpful and polite. Location is good, very near old quarter. Good security at the hotel

Reviewed November 24, 2019

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Dear Anna, Thank you for staying at the Melia Hanoi Hotel! We are delighted to know that our team members were able to assist you during your stay. As guest satisfaction is our ultimate goal, we always strive to take care of every details. and deliver an enjoyable experience to all of our guests. Positive feedback like yours is truly a priceless gift that will motivate us to try harder every day. Once again, our most sincere thanks for choosing us. We hope to welcome you back in the near future. Warm regards, Vu Ngoc Anh Guest Experience Team

Responded November 25, 2019
Melia Hanoi Hotel
10.0
Exceptional
NGUYEN
Couple
Premium Room
Stayed 1 night in May 2019

LE TAN AN NOI CHO CAN THAN”

LE TAN AN NOI CHO CAN THAN

Reviewed May 23, 2019

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Chào anh/chị NGUYEN, Cảm ơn anh/chị đã lựa chọn khách sạn Melia Hanoi và chia sẻ trải nghiệm tại khách sạn. Chúng tôi xin gửi tới anh/chị lời xin lỗi chân thành nếu nhân viên lễ tân của chúng tôi có thái độ chưa làm anh chị hài lòng. Nếu có thể, chúng tôi sẽ rất cảm kích nếu anh/chị chia sẻ thêm chi tiết trải nghiệm của mình để có thể có những hướng giải quyết/khắc phục kịp thời. Một lần nữa, rất tiếc về trải nghiệm của anh/chị. Hy vọng được đón tiếp anh chị một ngày không xa tại khách sạn Melia Hanoi. Trân trọng, Đoàn Hồng Ngọc Dung Director of Guest Experience

Responded May 23, 2019
Melia Hanoi Hotel
10.0
Exceptional
Tien from Vietnam
Business traveler
Deluxe
Stayed 1 night in September 2019

Nice Hotel !”

5 - star services !

Reviewed September 17, 2019

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Dear Tien, Greetings from Melia Hanoi! It was our great pleasure to be you accommodation while visiting the capital of Vietnam and we hope that you had good time exploring the city. We are glad that your recent stay with us was wonderful. Guest satisfaction is always our top priority and your review truly creates a source of motivation and encouragement for the entire team to continue our hard work everyday. We look forward to welcoming you back to our hotel in the future. Warm regards, Doan Hong Ngoc Dung Director of Guest Experience

Responded September 17, 2019
Melia Hanoi Hotel
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