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Hotel Citimall Gorontalo
Superior Room, Hotel Citimall Gorontalo in Gorontalo
a hotel room with a pool and a balcony, Hotel Citimall Gorontalo in Gorontalo
Interior view, Hotel Citimall Gorontalo in Gorontalo
Interior view, Hotel Citimall Gorontalo in Gorontalo
Beach, Hotel Citimall Gorontalo in Gorontalo
Beach, Hotel Citimall Gorontalo in Gorontalo

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7.5

Very good

209 reviews

209 reviews

See map
See map

8.4

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Pia Saronde 1.4 km
Tugu Langga 1.4 km
Baiturrahim Great Mosque 2.4 km
Jalaluddin Airport 26.0 km
Syukuran Aminuddin Amir Airport 178.3 km
Pogogul Airport 193.8 km
Tanjung Api Airport 223.6 km

Hotel Citimall Gorontalo

Jl. Sultan Botutihe no 88, Kota Timur, Gorontalo, Indonesia - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Kota Timur part of Gorontalo, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Jalaluddin Airport. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Hot tub

Sauna

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Value for money7.2
Distance to city center0,8 KM
Location rating8.4

Rooms available at Hotel Citimall Gorontalo

Deluxe Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 double b...
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Superior Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds or 1 double b...
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Room Assigned on Arrival
...
  • Shower
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Standard Room
...
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    Superior 1 Twin Bed
    ...
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      Twin/Double Room
      ...
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        Junior Suite - De Luxe - Garden view
        ...
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          Triple room - De Luxe
          ...
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            Superior Twin bed
            ...
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              Twin room - Single use - Superior
              ...
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                Frequently asked questions

                What time is check-in and check-out at Hotel Citimall Gorontalo?

                Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

                How do I get to Hotel Citimall Gorontalo?

                Hotel Citimall Gorontalo is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hotel Citimall Gorontalo also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hotel Citimall Gorontalo has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Gorontalo with private transportation, the hotel can arrange car rental for you.

                Is breakfast offered at Hotel Citimall Gorontalo?

                Wake up to a great buffet breakfast at Hotel Citimall Gorontalo. Adults can enjoy breakfast offered with an additional charge of 55000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

                What are my dining options at Hotel Citimall Gorontalo?

                Hotel Citimall Gorontalo features an on-site restaurant for your dining convenience.

                What is the smoking policy at Hotel Citimall Gorontalo?

                Hotel Citimall Gorontalo does not permit smoking in any of its rooms, but allows smoking in designated areas.

                What restaurants are nearby Hotel Citimall Gorontalo?

                Hotel Citimall Gorontalo is located in Kota Timur, famous for good restaurants such as R.M. Joglo Ijo, RM Li Mami and Greenade Cafe & Resto.

                What popular shopping places are close to Hotel Citimall Gorontalo?

                Hotel Citimall Gorontalo is located in Kota Timur area which features shopping places such as Pia Saronde.

                What are popular attractions near Hotel Citimall Gorontalo?

                Guests at Hotel Citimall Gorontalo can easily visit Tugu Langga located in the Kota Timur area.

                See map

                Explore the neighborhood

                What people love about Hotel Citimall Gorontalo

                • 9.6

                  Exceptional
                  Cleanliness

                  "We like the view and the Deluxe room was big and clean."

                  Mark

                  |

                  October 24, 2022

                • 7.2

                  Very good
                  Cleanliness

                  "Clean and comfortable room."

                  SEE

                  |

                  November 11, 2019

                • 8

                  Very good
                  Location

                  "Location is good, next to a mall so convenient."

                  Melisa

                  |

                  November 2, 2019

                Overall rating:

                7.5

                Very good
                209 reviews
                Cleanliness
                7.4
                Facilities
                7.1
                Location
                8.4
                Read all reviews >
                More about Hotel Citimall Gorontalo

                More about Hotel Citimall Gorontalo

                Hotel Citimall Gorontalo

                Enjoy all that Gorontalo has to offer with a stay at Hotel Citimall Gorontalo. With its convenient location, the hotel offers easy access to the city's must-see destinations.
                At Hotel Citimall Gorontalo, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Car hire and shuttle services provided by the hotel make exploring Gorontalo even more convenient.
                For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
                Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Hotel Citimall Gorontalo. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
                All rooms at Hotel Citimall Gorontalo are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.


                Dining and things to do

                Each morning you can start the day with a delicious in-house breakfast offered at Hotel Citimall Gorontalo. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar. Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
                Enjoy the countless activities offered at Hotel Citimall Gorontalo. A relaxing end to every day is possible with a visit to the massage, hot tub, salon, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
                Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.


                Reasons to stay here

                Compared to the city's accommodation options, this hotel scored higher than 88% of them for food and dining.
                According to guests who stayed here, this hotel's room comfort is rated higher than 92% of other accommodations in Gorontalo.

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                Amenities and facilities

                Very good
                Facilities

                7.1

                Most talked about facilities

                Breakfast

                12 mentions

                Housekeeping

                6 mentions

                Food & Dining

                3 mentions

                Swimming Pool

                1 mention

                Languages spoken
                • English
                • Indonesian
                Internet access
                • Free Wi-Fi in all rooms!
                • Internet services
                • Wi-Fi in public areas
                Things to do, ways to relax
                • Fitness center
                • Hot tub
                • Massage
                • Sauna
                • Spa
                • Swimming pool [indoor]
                • Swimming pool [outdoor]
                • Ticket services
                • Tours
                Cleanliness and safety
                • Physical distancing of at least 1 meter
                Dining, drinking, and snacking
                • Bar
                • BBQ facilities
                • Restaurants
                • Room service [24-hour]
                Services and conveniences
                • Air conditioning in public area
                • Cash withdrawal
                • Concierge
                • Daily housekeeping
                • Dry cleaning
                • Elevator
                • Facilities for disabled guests
                • Laundry service
                • Luggage storage
                • Meeting/banquet facilities
                • Safety deposit boxes
                • Salon
                • Shops
                • Smoke-free property
                • Smoking area
                For the kids
                • Babysitting service
                • Family room
                Access
                • Check-in/out [express]
                • Check-in/out [private]
                • Front desk [24-hour]
                • Non-smoking rooms
                • Pets allowed
                • Security [24-hour]
                • Soundproof rooms
                Getting around
                • Airport transfer
                • Car park [free of charge]
                • Car park [on-site]
                • Rental car
                • Shuttle service
                • Valet parking
                Available in all rooms
                • Air conditioning
                • Balcony/terrace
                • Closet
                • Desk
                • Free bottled water
                • Hair dryer
                • In-room safe box
                • Ironing facilities
                • Mini bar
                • Non-smoking
                • Private bathroom
                • Satellite/cable channels
                • Seating area
                • Shower
                • Slippers
                • Telephone
                • Wake-up service
                • Wi-Fi [free]
                • Wooden/parqueted flooring

                Location

                Jl. Sultan Botutihe no 88, Kota Timur, Gorontalo, Indonesia
                Excellent
                Location

                8.4

                Property policies

                Children and extra beds

                Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

                All children are welcome.

                Infant 0-2 year(s)
                Stay for free if using existing bedding.
                Baby cot/crib may be requested directly from the property.
                Children 3-5 year(s)
                Stay for free if using existing bedding.
                If you need an extra bed, it will incur an additional charge.
                Guests 6 years and older are considered as adults
                Must use an extra bed which will incur an additional charge.
                Others
                • When booking more than 5 rooms, different policies and additional supplements may apply.

                Some helpful facts

                Check-in/Check-out
                • Check-in from14:00
                • Check-out from12:00
                • Check-out until12:00
                • Reception open until00:00
                Getting around
                • Airport transfer fee250000 IDR
                • Distance from city center0,8 KM
                • Travel time to airport (minutes)45
                Extras
                • Breakfast charge (unless included in room price)55000 IDR
                The property
                • Number of bars/lounges0
                • Number of restaurants1
                • Number of rooms 176
                • Room voltage220
                • Year property opened2011
                Parking
                • Daily parking fee0 idr

                Reviews of Hotel Citimall Gorontalo from real guests

                Provided by verified guests of Agoda
                7.5
                /
                10
                Cleanliness7.4
                Facilities7.1
                Location8.4
                Room comfort and quality7.3
                Service7.5
                Value for money7.2
                High score for Gorontalo
                Rating
                9+ Exceptional (25)
                8-9 Excellent (25)
                7-8 Very Good (33)
                6-7 Good (25)
                <6 Below Expectation (30)
                Time of the year
                Mar - May (36)
                Jun - Aug (29)
                Sep - Nov (48)
                Dec - Feb (25)

                Show reviews that mention 

                Showing 138 verified guest comments
                12345
                9.2
                Exceptional
                Vicky
                Couple
                Superior Room
                Stayed 2 nights in April 2019

                Best hotel in Gorontalo”

                Staying here for 2 nights and it so worth it with the price, room so clean and large, breakfast also good and the staff are friendly.

                Reviewed May 11, 2019

                See room deals

                8.4
                Excellent
                Elvis from Slovenia
                Family with young children
                Deluxe Room
                Stayed 4 nights in July 2019

                Excellent”

                Nothing special, but if you want to be close to modern restaurants and shops... this is it.

                Reviewed July 24, 2019

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                8.0
                Excellent
                Melisa from Indonesia
                Business traveler
                Deluxe Room
                Stayed 1 night in October 2019

                Decent hotel for the city. All worked properly at my room. ”

                Breakfast is so so but perhaps good enough for the city. Location is good, next to a mall so convenient. View

                Reviewed November 02, 2019

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                7.2
                Very good
                SEE from United States
                Couple
                Superior Room
                Stayed 1 night in November 2019

                One-day in Gorontalo”

                Clean and comfortable room. Fantastic breakfast. Location near mall, but a bit far from Gorontalo airport.

                Reviewed November 11, 2019

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                6.8
                Good
                Nita from Indonesia
                Couple
                Superior Room
                Stayed 3 nights in March 2022

                Nice hotel”

                Although the service is slow response but I enjoy stay at this hotel

                Reviewed March 19, 2022

                See room deals

                5.6
                Martina from Indonesia
                Couple
                Superior Room
                Stayed 1 night in January 2019

                other than the location is good, the rests are questionable”

                no hair dryer in room, room is not very clean and the hotel shuttle to airport is expensive

                Reviewed February 08, 2019

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                9.0
                Exceptional
                Andreas from Sweden
                Couple
                Deluxe Room
                Stayed 7 nights in November 2014

                Maqna hotel Gorontalo”

                A big mall in the same building, good breakfast, comfortable beds

                We stayed for 7 nights while diving in Gorontalo. Good variety on the breakfast and the rooms were nice except the shower that had seen its best days, but it was functional. Staff was very nice and helpful. The power went out for a short time once or twice every evening, but it seems like that was an issue for the whole building and not the hotel itself as I was stuck in the mall one day when it happened. Good value for the money and the hotel had facilities like pool etc. we didn't use, but it looked clean from our balcony.

                Reviewed November 29, 2014

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                8.3
                Excellent
                Yohan from Indonesia
                Solo traveler
                Superior Room
                Stayed 4 nights in July 2015

                Gr8 location”

                Location, cleanliness, quite prompt staff, small but adequate gym.

                Pleasant stay. Always look forward to coming back to my room. Great housekeeping! 1 downside tho, Maqna might need to upgrade some ammenities in their rooms, eg. Hot water shower isn't hot or strong enough. AC in some rooms aren't working well.

                Reviewed July 20, 2015

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                9.2
                Exceptional
                Indriawati from Indonesia
                Group
                Superior Room
                Stayed 3 nights in May 2017

                Exceptional”

                The food for breakfast was delicious and many varieties. The location just nice together with Gorontalo Mal. The view from the room is beautiful.

                Reviewed June 02, 2017

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                6.4
                Good
                Riane from Indonesia
                Business traveler
                Superior Room
                Stayed 1 night in September 2018

                New but Old”

                Maqna Hotel is kind a new hotel i guess in Gorontalo city, but have poor maintenance. The toilets in the Lobby is so dirty, they have toilette papers on the floor. The concierge was doing nothing, they just stand and not helping with our loaded bags. Basic line is, this is a new hotel but look like old one.

                Reviewed October 01, 2018

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                10.0
                Exceptional
                Yeik from Malaysia
                Couple
                Superior Room
                Stayed 4 nights in November 2014

                Fantastic Hotel”

                Location and Breakfast

                Stayed in this hotel over a diving trip and had a great time in this fabulous hotel which serve a wide range of local dishes for breakfast. It has a swimming pool and fitness center as well. As this hotel is located within a shopping mall, there are many eateries as well as a cinema. The only problem we faced during the stay were the internet, the connection in our room was quite with very slow connection and sometimes none. But any urgent matters could be done at the lobby which has more stable connections.

                Reviewed November 26, 2014

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                8.0
                Excellent
                muhammad from Indonesia
                Family with young children
                Superior Room
                Stayed 1 night in March 2017

                the best hotel in town”

                3rd time stay ... we found toilet condition much better in superior room, #2040 closet a bit clog, #1038 was ok. Hot water pressure also much better on 1st floor. Fantastic breakfast menu, we love Gorontalo culinary. We will be back again!

                Reviewed March 18, 2017

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                7.7
                Very good
                William from Indonesia
                Business traveler
                Superior Room
                Stayed 1 night in May 2014

                Best hotel in town”

                Great, luxury, nice hotel

                2 night stay at this hotel, i think this is the best hotel in gorontalo. Room price not really cheap but its worthed to try

                Reviewed May 11, 2014

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                7.2
                Very good
                Amanda from Indonesia
                Couple
                Superior Room
                Stayed 2 nights in October 2017

                One of the better option in Gorontalo”

                We spent two nights here. It was an ok experience. One of the best hotel in Gorontalo they said. It is adjacent to Gorontalo Mall, so it is quite easy to find something to eat. The breakfast was ok. They offer airport transfer but it is much cheaper to rent a car with driver. Staff was very helpful.

                Reviewed October 14, 2017

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                8.0
                Excellent
                Yoke from Indonesia
                Business traveler
                Superior Room
                Stayed 1 night in December 2013

                the best hotel in gorontalo”

                clean room, value for money, the best location.

                its the best hotel you can find in gorontalo, i always say here when i visit gorontalo.

                Reviewed February 16, 2014

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                9.0
                Exceptional
                Yoke from Indonesia
                Business traveler
                Superior Room
                Stayed 1 night in January 2014

                overall good stay”

                clean location value

                i always stay here when i come to gorontalo. its a good stay

                Reviewed August 06, 2014

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                6.0
                Mohamad from Indonesia
                Group
                Deluxe Room
                Stayed 1 night in May 2016

                Good place to stay”

                Maqna hotel is good place to stay. Coming here with friends after and stay for one night only. Its located in the city, next to the mall shopping center. Easy to reach. The hotel is clean. And the menu of the breakfast is very nice. They serve several local food like mie cakalang, bubur manado and nasi kuning. Great taste...

                Reviewed December 25, 2016

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                7.0
                Very good
                Jimmy from Indonesia
                Family with young children
                Superior Room
                Stayed 1 night in July 2014

                Nice and centrally located”

                Staff performance, location and hotel condition

                We have very late check in and early check out, but it was a good stay in Gorontalo area. The location is consider central and have an easy access to shopping mall behind this hotel

                Reviewed August 04, 2014

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                6.4
                Good
                Zessi from Indonesia
                Group
                Superior Room
                Stayed 2 nights in March 2016

                Ok Value”

                Good location, as it's by the mall - so easy for you to find anything. The room is okay, quite spacious. Would recommend people though to stay here if they visited Gorontalo.

                Reviewed December 06, 2016

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                6.3
                Good
                Alfred from Indonesia
                Business traveler
                Superior Room
                Stayed 1 night in December 2014

                Good Location”

                Location Location Location

                One of the best hotel in Gorontalo. Connected to the only Mall in Gorontalo makes you easy to find food.

                Reviewed November 11, 2015

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                12345
                This is a popular property. Don't miss out!

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