The swimming pool

The time for checking out. To short

Location and size of unit

Maintenance staff was rude and unit A/C was not working and door had been kicked in. All units should be inspected prior to next reservation. Company would have noticed A/c and door situation and Maintenance Wouldn't have been needed.

locations

carpet was dirty and there was no enough toilet paper

Everything was good one of the security guards wasn't real friendly other than that it was pretty good

The Units are very spacious & clean. Me and my family enjoyed our stay. The grounds were kept very clean.

Just wished the office was on site other than that No complaints.

The balcony was facing the pool which made it very easy to keep an eye on my son's!

The staff was repainting all the balconies so there were times we could not sit outside because we would have been in the way and the smell was strong.

The facility was spacious and adequate

It needs extermination, few small critters. Washing machine problematic Check in needs to be improved.

Nothing!

No covers on the bed in the master bedroom. Called management about it know one ever came. Management call and assured someone would be coming. The twin beds were comfortable mattress felt lumps! Dryer took forever to dry!!!! Carpet was dirty! I will never stay here again! The money that I paid wasn’t worth it!! I want recommend.

Clean and quit .

N/A

The unit was dirty, no one cleaned after the previous guests, we had to buy cleaning supplies and clean the unit, there were no house keepers:

The location, how spacious our room was, also how organized the check in & check out was.

A lot of stains on the carpets. We were having to kill a lot of flies in the room. Not sure if they were already in there, or if they just kept finding a way to come in. Killed maybe 10-12 flies.

Clean

Small pool

The location and the quietness.

This place was completely filthy!! When I checked in and showed up (which was after 5pm btw). There was a lady there and I thought I went to the wrong unit. After realizing I was at the right place, the lady let me speak to husband (because she didn’t speak English) and her husband told me to come back in an hour and a half!!! Because they were still cleaning from a group that trashed the place prior to me getting there. I was livid! I showed back up to the office and was on the phone with Ashley because I called the after hours number as well. I let them know my frustrations as my son and I had traveled well over 9hrs and wanted to get settled for the evening. The director of operations and the check in girl (Shawna) were amazing! The director of operations refunded me a night back because of the inconvenience, along with some water park tickets but personally after staying there that still wasn’t enough. I know the cleaning crew did their best to clean, but if check out is at 10am and check in is between 3-5pm that was MORE than enough time to have it cleaned. The carpet was disgusting, and I found myself cleaning another hour after they left. Completely unacceptable! Also, the amount of flies in the unit was gross too. I easily killed between 8-10 during our stay and it made it difficult to sleep at night. It was just an uncomfortable stay and I didn’t feel clean during my stay at all. Would I recommend this place to another person? Maybe after someone in the office does a spot check to ensure EVERYTHING is cleaned in the unit and meets standards, but as of now absolutely NOT!! Also, while the staff was great.. I did not care for the individual I spoke with on the phone (Ashley). When I explained my situation, I found her to be extremely dismissive and condescending.. insisting that we grab some dinner while we wait for the unit to be done. UNACCEPTABLE and Ashley here’s a piece of customer service advice for you.

very well kept up my view and so very close to shopping talking with staff they are very nice

How clean and neat it was it had everything we needed

I didn't like how small the TV and the mattress was uncomfortable

Everything was great.

Pool closed early at 11. NO Gym

Everything except the bed.

The bed in the master bedroom was very hard and the mattress had a huge dip in it

The original unit was nothing like the photos on line...the couch looked like someone have been sleeping on ithe night before. We had NO internet service all weekend. TV in living room did not work. After one night got moved to a newer unit it was very nice except for the huge ROACHES some dead some not. Second unit was ok except for bugs. They did give us a 100.00+ credit which was appreciated

The property felt like home

The location and pool was great

The unit I stayed in wasn’t updated unit 405 was dirty