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Lotte Hotel Hanoi
Lotte Hotel Hanoi
Lotte Hotel Hanoi
Lotte Hotel Hanoi
Lotte Hotel Hanoi
Lotte Hotel Hanoi
Lotte Hotel Hanoi

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9.1

Exceptional

4,534 reviews

4,534 reviews

View66
Housekeeping47
Breakfast30

The room comes with all amenities you need.

Mohammad
- Jun 18, 2022
See map

8.6

Excellent

Location rating score

Excellent location - 2.95 kilometers from city center
Exceptional for walking
Parking
FREE
Walkable places
Lotte Department Store

40 m

Lotte Center Hanoi

60 m

Lotte Observation Deck

90 m

Lotte Ba Đình

100 m

Siêu thị điện máy Mediamart

240 m

Popular landmarks
Vietnam Museum of Ethnology

1.6 km

One Pillar Pagoda

2.2 km

Ho Chi Minh Mausoleum

2.4 km

Temple of Literature & National University

2.4 km

Presidential Palace Historical Site

2.5 km

Closest landmarks
Embassy of Finland

50 m

Embassy of Japan

270 m

United Nations Development Programme

390 m

Hanoi Botanical Zoo

580 m

Family Medical Practice Hanoi

610 m

Lotte Hotel Hanoi

No. 54 Lieu Giai Street,, Ba Dinh District, Hanoi, Vietnam, 10000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Ba Dinh District part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Excellent breakfast

75% of staff partially vaccinated

At least 75% of on-site staff have received part of their total vaccination shots for COVID-19.

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
Mind - Body
Yoga room
Important announcement -- "As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details."
Announcements by hotel (2)
As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Swimming pool [outdoor]

Hot tub

BBQ facilities

Luggage storage

This property is in high demand!

39 travelers have booked today.

Value for money9.0
Distance to city center4.8 km
Location rating8.6
Nearest airportGia Lam Airport (NULL)
Distance to airport8.0 km

Rooms available at Lotte Hotel Hanoi

Exceptional
Room comfort & quality

9.5

Deluxe King
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Deluxe King Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Suite
...
  • Room size: 99 m²/1066 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Club Deluxe Twin
...
  • Room size: 44 m²/474 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club Junior Suite with King Bed - Club Lounge Access for Adults Only
...
  • Room size: 61 m²/657 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Suite
...
  • Room size: 147 m²/1582 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Twin
...
  • Room size: 44 m²/474 ft²
  • City view
  • 2 single beds
Enter dates to see prices
The Joyful Summer - Deluxe King
...
  • Room size: 42 m²/452 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Single Deluxe
...
    Enter dates to see prices
    Club Junior Twin Suite
    ...
    • Room size: 61 m²/657 ft²
    • Outdoor view
    • 2 single beds
    Enter dates to see prices

    Frequently asked questions

    Does Lotte Hotel Hanoi have a hot tub?

    A hot tub is one of the facilities available at Lotte Hotel Hanoi.

    What time is check-in and check-out at Lotte Hotel Hanoi?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Lotte Hotel Hanoi?

    For those who wish to drive their own cars, Lotte Hotel Hanoi has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange taxi service.

    Is breakfast offered at Lotte Hotel Hanoi?

    Start your mornings right, with the continental and buffet breakfast options offered at Lotte Hotel Hanoi. Adults can enjoy breakfast offered with an additional charge of 690000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Lotte Hotel Hanoi?

    Lotte Hotel Hanoi features 3 on-site restaurants for your dining convenience. Lunch is served here. You can pick and choose from a wide array of cuisines including Chinese and international. Dishes are served in a la carte and buffet during opening hours. Light meal like desserts and salad are served using only quality ingredients. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

    Can special events be hosted at Lotte Hotel Hanoi?

    You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Lotte Hotel Hanoi. Small or intimate events like honeymoons can also be accomodated. Event decoration service is offered to help your event go smoothly.

    Can business events be hosted at Lotte Hotel Hanoi?

    On-site venues and convenient event services make Lotte Hotel Hanoi an ideal choice for hosting events such as corporate events, conferences and meetings. The 3 venues can accommodate up to 1200 people. An extensive range of facilities and services including projector or LED display and audio-visual equipment is available to help your business meeting or event a successful one.

    What is the smoking policy at Lotte Hotel Hanoi?

    Lotte Hotel Hanoi does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What popular shopping places are close to Lotte Hotel Hanoi?

    Lotte Hotel Hanoi is located in Ba Dinh District area which features shopping places such as Lotte Department Store, Lotte Center Hanoi and Tohe Style.

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    See map

    Explore the neighborhood

    What people love about Lotte Hotel Hanoi

    • 8.8

      Excellent

      "The room comes with all amenities you need."

      Mohammad

      |

      June 18, 2022

    • 10

      Exceptional
      Location

      "Location good."

      JUNYA

      |

      June 10, 2022

    • 10

      Exceptional

      "Lotte hotel in Hanoi is the most best hotel I have ever stayed."

      Hansoo

      |

      June 8, 2022

    Property ranking|Compared to 2,536 Hanoi properties
    See all rankings
    Cleanliness score
    9.6/10
    Room comfort score
    9.5/10
    Room size
    68 sqm.
    Service score
    9.4/10
    Better than
    99
    %
    of Hanoi properties
    Better than
    99
    %
    of Hanoi properties
    Bigger than
    97
    %
    of Hanoi properties
    Better than
    95
    %
    of Hanoi properties
    Overall rating:

    9.1

    Exceptional
    4,534 reviews
    Cleanliness
    9.6
    Facilities
    9.3
    Location
    8.6
    Read all reviews >
    What travelers say they love:
    Good location, Great service, Good breakfast buffet.
    Damien from Singapore
    Solo traveler
    More about Lotte Hotel Hanoi

    More about Lotte Hotel Hanoi

    Lotte Hotel Hanoi

    Lotte Hotel Hanoi is a distinct addition to Hanoi and a smart choice for travelers. This hotel is in the vicinity of popular city attractions, conveniently located for travelers to explore. Are you seeking the true Hanoi? Experiencing the best of the city's culture is easy with a stay at Lotte Hotel Hanoi, located merely 3.9 km from Old Quarter.
    Enjoy all that Lotte Hotel Hanoi has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Hanoi is made even more convenient with the taxi services available at the hotel. For guests arriving by car, parking is provided free of charge.
    Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Lotte Hotel Hanoi.
    All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
    All guestrooms at Lotte Hotel Hanoi provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include blackout curtains and air conditioning. Some rooms at Lotte Hotel Hanoi are available with design features like a separate living room. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms.
    Don't worry about being thirsty as bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


    Dining and things to do

    Each morning you can start the day with a delicious in-house breakfast offered at Lotte Hotel Hanoi. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at Lotte Hotel Hanoi including kosher and halal options.
    A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub. At Lotte Hotel Hanoi you can even have groceries delivered to your room with their convenient service. Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
    Fill your days with the array of activities and facilities offered at Lotte Hotel Hanoi. A relaxing end to every day is possible with a visit to the massage, hot tub, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
    Challenge your travel group members or other guests to competitive fun, with the hotel's yoga room. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


    Around the property

    An array of attractions are a must-see while visiting Hanoi. A great museum trip can be had at Vietnam Museum of Ethnology located 1.6 km away, with local art that provides a sense of the region.


    Reasons to stay here

    Compared to the city's accommodation options, this hotel scored higher than 99% of them for food and dining.
    Guests who stayed here found it to be neat and tidy, scoring it above 99% of other accommodations in the city.
    According to guests who stayed here, this hotel's room comfort is rated higher than 99% of other accommodations in Hanoi.

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    Amenities and facilities
    Exceptional
    Facilities

    9.3

    Most talked about facilities

    Housekeeping

    30 mentions

    Breakfast

    22 mentions

    Food & Dining

    20 mentions

    Swimming Pool

    16 mentions

    Languages spoken

    • English
    • Japanese
    • Korean
    • Vietnamese

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Garden
    • Hot tub
    • Massage
    • Nightclub
    • On-site entertainment
    • Sauna
    • Spa
    • Steamroom
    • Swimming pool [indoor]
    • Swimming pool [outdoor]
    • Ticket services
    • Tours
    • Yoga room

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast in room
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • BBQ facilities
    • Coffee shop
    • Grocery delivery
    • Kitchen
    • Restaurant [halal]
    • Restaurant [kosher]
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Air conditioning in public area
    • Cash withdrawal
    • Concierge
    • Convenience store
    • Currency exchange
    • Daily housekeeping
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Gift/souvenir shop
    • Heating in public area
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Shops
    • Smoke-free property
    • Smoking area

    For the kids

    • Babysitting service
    • Family room
    • Swimming pool [kids]

    Access

    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Exterior corridor
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms

    Getting around

    • Car park [free of charge]
    • Car park [nearby]
    • Car park [on-site]
    • Rental car
    • Taxi service

    Available in all rooms

    • Air conditioning
    • Bathrobes
    • Blackout curtains
    • Desk
    • Free bottled water
    • Hair dryer
    • In-room safe box
    • Ironing facilities
    • Mini bar
    • Non-smoking
    • Satellite/cable channels
    • Seating area
    • Shower
    • Slippers
    • Telephone
    • Toiletries
    • Wi-Fi [free]
    Food and dining
    Restaurants on site

    Grill 63

    • Cuisine: Asian, European, International

    Red River

    • Cuisine: Asian, Chinese, Korean

    Tim Ho Wan

    • Cuisine: Chinese
    Location
    No. 54 Lieu Giai Street,, Ba Dinh District, Hanoi, Vietnam, 10000
    Excellent
    Location

    8.6

    Airports

    • Gia Lam Airport (NULL)
      8.0 km 28 min drive
    • Noi Bai International Airport (HAN)
      20.9 km 28 min drive

    Public transportation

    • Hanoi Railway Station
      3.1 km

    Hospital or clinic

    • Family Medical Practice Hanoi
      610 m

    Shopping

    • Night Market
      3.9 km

    Convenience store

    • On-site

    Cash withdrawal

    • ATM on-site
    What's nearby

    Popular landmarks

    • Vietnam Museum of Ethnology
      1.6 km
    • One Pillar Pagoda
      2.2 km
    • Ho Chi Minh Mausoleum
      2.4 km
    • Temple of Literature & National University
      2.4 km
    • Presidential Palace Historical Site
      2.5 km
    • Vietnam Military History Museum
      2.9 km
    • Hoa Lo Prison
      3.6 km
    • St. Joseph's Cathedral
      3.9 km
    • Old Quarter
      4.0 km
    • Vietnamese Women's Museum
      4.2 km

    Nearby landmarks

    • Lotte Department Store
      40 m
    • Embassy of Finland
      50 m
    • Lotte Center Hanoi
      60 m
    • Lotte Observation Deck
      90 m
    • Lotte Ba Đình
      100 m
    • Siêu thị điện máy Mediamart
      240 m
    • Embassy of Japan
      270 m
    • Tohe Style
      320 m
    • Ngoc Khanh Lake
      320 m
    • United Nations Development Programme
      390 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 2-11 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 12 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Maximum children allowed per room is 1.
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00
    • Reception open until23:59

    Getting around

    • Airport transfer fee3500000 VND
    • Distance from city center4.8 km
    • Travel time to airport (minutes)37

    Extras

    • Breakfast charge (unless included in room price)690000 VND

    The property

    • Number of bars/lounges3
    • Number of floors65
    • Number of restaurants3
    • Number of rooms 318
    • Year property opened2014
    • Most recent renovation2014
    Property announcements

    As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

    Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

    Reviews of Lotte Hotel Hanoi from real guests

    Provided by verified guests of Agoda
    9.1
    /
    10
    Cleanliness9.6
    Facilities9.3
    Location8.6
    Room comfort and quality9.5
    Service9.4
    Value for money9.0
    High score for Hanoi
    Rating
    9+ Exceptional (1,256)
    8-9 Excellent (271)
    7-8 Very Good (145)
    6-7 Good (36)
    <6 Below Expectation (79)
    Time of the year
    Mar - May (397)
    Jun - Aug (468)
    Sep - Nov (385)
    Dec - Feb (537)
    All guests (3,862)
    All room types
    All languages

    Show reviews that mention 

    Showing 1,787 verified guest comments
    12345
    8.4
    Excellent
    Tan from Singapore
    Couple
    Deluxe King
    Stayed 2 nights in April 2018

    Cosy City life Stay at Lotte Hotel ”

    When we checked into Lotte Hotel, it was a feeling we were back to urban lifestyle again. The Lotte department store was just beside hotel which made it just perfect for us. After my wonderful Halong Bay cruise, adventurous SkyTree top stay and challenging shopping at Old Quarter. I just wish to have 2 good nights sleep in a 5-star hotel on my last lap tour at Hanoi. Yes and it worked out as per plan. Lotte Hotel is very pricey. People asked me ‘how much?’ and i avoided the answer. 1 night stay without breakfast = (equal to) 3 night stays at any 3 stars Old Quarter hotel. If you are going for the comfy, classy & clean stay in Hanoi, willing to pay! Perhaps you want to consider Lotte Hotel too! Not forgetting that we were put to room at 56th floor, we could clearly see the whole amazing view of Hanoi city. Btw please use Grab App to hire grab taxi/car in Hanoi. The average price is average 50K Dong from Lotte to Old Quarter. From Lotte to B53 Victory museum only 23K Dong. Grab is so convenient and waiting time is less than 5 min. You save many dongs to buy more souvenirs really! Would highly recommend this hotel!

    Reviewed April 24, 2018

    See room deals

    9.6
    Exceptional
    Ronit from India
    Couple
    Stayed 1 night in May 2018

    Luxury in Hanoi”

    My experience with Lotte Hotel Hanoi has been nothing short of perfect ever since I made the decision to book a room. Everyone at the hotel seems to go out of their way to make your special occasion even better. As soon as I got to the hotel I was blown away by the view. It's one thing to imagine it but it's another thing altogether to get, what is perhaps, the best view in Hanoi from what might be the most luxurious hotel in Hanoi. The service is absolutely impeccable from everyone in the hotel but I do need to specially point out Ms. Ngan, Mr. Dat Tan Nguyen and every one of the Reservation Sales Agents I talked to for doing an exceptional job. They go out of their way to ensure you have the best time possible.

    Reviewed May 24, 2018

    See room deals

    8.4
    Excellent
    joseph from United States
    Family with young children
    Stayed 2 nights in December 2016

    Lovely New Highrise H0otel”

    Lotte Hanoi is at the top of the list of beautiful, new hotels in town. Extremely busy with dinner guests on 24 Dec., the staff escorted us to the 38th floor check-in. Stunning lobby and furnishings throughout and a very professional check-in staff. The bellman escorted us to our room on floor 50. Too bad the air quality in Hanoi was polluted most of our stay because the floor-to-ceiling windows in the Junior Suite made for an incredible view of the lake and city. The room is of a minimalist decor with a very Korean flavour. Wood floors throughout with matching walls made for an interesting style. A small sofa and a king bed but no separate sitting area as you may find in suites in other hotels. Not a deal-breaker though. The washroom was lovely with a separated toilet and shower/tub on either side of the wash basin. Amenities were top notch with British soap and shampoo smelling so nice. Surprisingly, traffic noise could still be heard 50 floors up but it was not obtrusive. Hallway traffic could also be heard but wasn't terribly loud. Evening turn-down with evening snacks was excellent and housekeeping staff did an admirable job. One comment would be that there is no need to dispose of toothbrushes every morning during cleaning, simple replace a new one and let the guest choose if they want to continue using the original one. Breakfast was good but over Christmas, it was terribly busy to the point of not having enough plates for guests. Food choices were varied and should satisfy most tastes. Dinner at the top of the building was very nice and the staff were fantastic. Food was reasonably priced for the location and the views were excellent. We found the staff excellent all-around. Courteous and very professional. The only real drawbacks were the price and location. Being South of the large lake, there isn't much in the neighborhood and Lotte Centre didn't have a lot to offer. The room was quite expensive but perhaps partly due to the holiday season. That s

    Reviewed January 01, 2017

    See room deals

    10.0
    Exceptional
    Thanh from Vietnam
    Family with young children
    Deluxe Twin
    Stayed 1 night in December 2017

    Excellent Hotel in Ha Noi”

    I just had a perfect short holiday with my family at the Lotte Hotel Hanoi. I booked a Deluxe Twin room and was upgated to the suite. Spacious rooms, luxurious amenities with city view was amazing. The food at Grill 63 was very good. Every Saturday has a Live band - singing very well. My family loved this hotel. Next time I'll come back to stay here. Thank you Lotte Hotel Hanoi and thanks for Agoda.

    Reviewed December 19, 2017

    See room deals

    10.0
    Exceptional
    Shawn from United States
    Family with young children
    Deluxe King
    Stayed 3 nights in January 2019

    Exceptional”

    We stayed here a few days earlier, the night before our trip to Ha Long Bay , and because we were so pleased with our previous stay we decided to spend an additional three nights at Lotte when we got back to Hanoi. The staff at this hotel makes you feel so welcome, and they are genuinely pleased to take care of you. I’ve traveled all over and I can honestly say this is definitely among the top three of my favorite hotels I’ve stayed in. The room we picked was huge, very modern style, even the bathroom was really modern. I really hated to leave after the third night of staying here. As we were checking out one of the other guest had either passed out or was having some type of medical issue and one of the female employees saw him at the same time I did and she rushed to get a first aid kit to help him. Within seconds there were two or three employees helping him. I was impressed to see how fast they react to him. If you are looking for a great stay in Hanoi this is the place, conveniently attached to a 5 or 6 story shopping mall, grocery store, and restaurants. We barely left the hotel is was so relaxing.

    Reviewed February 19, 2019

    See room deals

    10.0
    Exceptional
    Paul from United States
    Solo traveler
    Club Junior Suite with Twin Bed - Club Lounge Access for Adults Only
    Stayed 3 nights in April 2016

    Simply the Best”

    For the moment of curbside arrival this was a 5 star experience; beautiful modern hotel facilities, an attached shopping center and impressive views! The club level Jr suite was outstanding; very comfortable, quiet and quality in every detail. Most impressive about this stay was everyone greeted you by name through out the stay; a well trained professional hotel stafff. The Hanoi Lotte Hotel is the hotel to explore Hanoi from; at the end of the day you look forward to returning to the hotel to unwind in the indoor heated swimming pool, I will definitely stay here again.

    Reviewed April 07, 2016

    See room deals

    8.8
    Excellent
    Jin
    Couple
    Deluxe King
    Stayed 1 night in December 2017

    Excellent service and stay”

    It was a fantastic stay in the hotel for one night. It was the first stop for us upon reaching Vietnam , there were not many things to see around Lotte hotel within walking distance. However the facilities offered in the hotel is sufficient to keep you busy for one day. The highlight of the stay was the international buffet dinner at the "Grill 63" restaurant at one of the top levels of Lotte hotel tower . It was enjoyable especially with the overview of Hanoi and the live band. The room was clean , air conditioning was very well balanced, bed was very comfortable , it was just a perfect place to relax after a long busy year of work.

    Reviewed January 06, 2018

    See room deals

    9.2
    Exceptional
    richard from Singapore
    Group
    Deluxe Twin
    Stayed 1 night in March 2018

    Awesome stay”

    A very luxury hotel to stay in Hanoi. Lobby is locate at level 28 with a nice view of the city.Have a night stay at level 47.Room are big ,clean and comfortable.All the staff are very polite and always smiling.The lotte mall is in the same building with some super mart and restaurant. A good place to stay if dont mind staying away from old quarter where most attraction & food are locate at. Around 20 mins Travel distance from Lotte hotel to Old Quarter if there are no traffic jam.A very nice hotel to stay at and will be back again.

    Reviewed March 19, 2018

    See room deals

    10.0
    Exceptional
    Kido
    Couple
    Deluxe King
    Stayed 1 night in July 2019

    Lotte Hotel in Hanoi, need I say more? ”

    I and my wife enjoyed very much spending the quality of time at Lotte. Before a trip to Hanoi, I noticed to Lotte that it is our first year wedding anniversary, and I would like to give my wife a surprise! Lotte treated us very well supporting me to make my wife happy. They decorated our room with a full of flowers and prepared the cake written "Happy 1st Anniversary." Your involvement will be never forgotten in the rest of our days. Actually, this was my two or third time to stay in Lotte in Hanoi. Every time I stayed there, I have never been disappointed. Need I say more about you? Thank you a lot!

    Reviewed August 23, 2019

    See room deals

    9.2
    Exceptional
    Joseph from Australia
    Couple
    Deluxe Room - Breakfast
    Stayed 3 nights in June 2019

    3 Night Stay In Hanoi”

    Lotte Hotel is recently built & had a great ambience. Spacious rooms with modern amenities and huge bathroom. Our room was on the 50th floor with lovely view over the lake. Breakfast spread was amazing with quite a huge variety. Iced latte included in price! Nice to have a cold drink even for brekky due to the heat. Pharaoh's bar on 63rd floor also had a classy vibe, with great views and 1:1 cocktails during happy hour. The roof top bar was also huge and quite spectacular with stunning views - though you need a cold beer to combat the heat! Staff were very attentive and friendly. The hotel sits on top of the Lotte departmental store and has a supermarket in the basement. Tip: the supermarket has a good array of cheap pre-packed meals such as rice with marinated pork or fish, sushi, fried chicken, etc. The only downside is that you need to get a taxi to get to Old Quarter - not many shops nearby. Overall, highly recommended.

    Reviewed July 05, 2019

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    10.0
    Exceptional
    Neha from United Arab Emirates
    Couple
    Deluxe King
    Stayed 4 nights in January 2019

    Highly recommend - Almost regretted due to the reservation's team but the ops team were great!”

    When I booked a room at the hotel I was told early check in is subject to availability. However when I informed that I would reached 3 hours before the check in time after an 8 hr flight 4 hour wait in Bangkok and then another 1.5 hr flight, reservations said they would charge me for half a day extra (after making the booking). Since I couldn’t cancel the booking, I thought I made the biggest mistake in booking this hotel as this is no way to treat long distance travelers. When we reached the hotel the front desk was great and checked us in 15 minutes without any additional charge. The hotel exceeded our expectations on the room, the facilities and the service. The share the tower with a mall and lotte mart. The mart gives you the best exchange rates in Hanoi, even better than the old town money exchange agents or gold stores. So don’t waste your time trying to find a better place as the mart runs out of money by afternoon because of their exceptional exchange rates. Great location !

    Reviewed February 09, 2019

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    10.0
    Exceptional
    Tuan from Vietnam
    Family with young children
    Deluxe King
    Stayed 1 night in September 2020

    The best in town”

    Lotte Hotel Hanoi is so well-maintained and has the standard that no others in town can be compared with. There are two swimming pools, even though the size is rather small but only few guests use them so I still feel special. The sauna is awesome. However, if you travel with young kids then be aware that after the Lotte Shopping Centre which includes playground for kids is closed then there is nothing else to entertain them since the Skybar to enjoy the breath-taking view is not allowed for kids under 12. However, on the bright side, it's time for bed anyway.

    Reviewed September 08, 2020

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    Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely Lotte Hotel Hanoi

    Responded September 08, 2020
    Lotte Hotel Hanoi
    10.0
    Exceptional
    HAE from South Korea
    Solo traveler
    DOUBLE DELUXE - BED AND BREAKFAST
    Stayed 1 night in July 2019

    I will stay at lotte hotel again when I visit Hanoi soon”

    I visited hotel twice in this summer! Whenever I visit Hanoi, I stay at lotte hotel because the service is perfect! The room is clean and the breakfast is gorgeous. Rice noodle is tje best I have ever eaten anf egg bebedict is also winderful in breakfast! The view of restapurant is very nice. I will stay at lotte hotel again when I visit Hanoi soon!!

    Reviewed August 05, 2019

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    10.0
    Exceptional
    Agnė
    Couple
    Club Deluxe King Room
    Stayed 1 night in November 2018

    Amazing luxury hotel”

    We spent our last 2 nights at Lotte while travelling on our honeymoon. Lotte upgraded our room and prepared us cake with beautiful flower arrangements. Easy check in and everyone knew answers to all our questions. Indoor pool was incredible and perfect for relaxation. Outdoor pool was more for lane fast swimming than relaxation my husband enjoyed it though but not me. Department store and lotte mart was quite nice. Different from korean ones but lovely. Tip. If you are travelling in hanoi, the location is quite far from old quarter touristy area (nearly an hour walking or 15 by taxi). So think about it before complaining later.

    Reviewed November 19, 2018

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    9.6
    Exceptional
    Shih from Malaysia
    Business traveler
    Club Deluxe Twin
    Stayed 2 nights in January 2018

    Wonderful stay in Hanoi”

    First time stay in Lotte, Hanoi. Bedroom and bathroom was huge, with complimentary wifi and plenty of cable channels. Breakfast choices was excellent with a great view of surrounding Hanoi. All service staff were very helpful - front desk, bellboy, housekeeping, executive lounge and cafe staff. Efficient, warm and informative. Location located just above a supermarket and Lotte departmental store. Very convenient. About 30 to 35 mins to the airport. Room rates are a bit steep but I would love to return again.

    Reviewed February 06, 2018

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    9.3
    Exceptional
    Vivienne from Singapore
    Family with young children
    Stayed 2 nights in December 2014

    exceptional ”

    service, location & proactive staff

    it was an unforgettable experience for our family . it's our first time in hanoi and our first staying with Lotte as well. the service was impeccable . I initially planned a birthday surprise for my husband with the help of your staff..which I had to cancel last min cos of some planning difficulties on my end. your staff surprised us with the cake after dinner in our room on 18dec for my husband's birthday. it was such a pleasant surprise. it's a shame we didn't have a chance to try the cake since we had a really satisfying dinner at grill 65. the thought and gesture was unforgettable. the room we stayed had such gorgeous view we didn't wanna leave the hotel. hotel was beautiful ! we will be back!

    Reviewed December 20, 2014

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    9.7
    Exceptional
    Denver from Australia
    Couple
    Deluxe King
    Stayed 4 nights in October 2015

    State of the Art Luxury”

    luxury facilities; unique views; wonderful food

    The Lotte is beautiful, modern, luxurious accommodation. The large open spaces definitely suit a mild claustrophobe like me. Staff may seem a bit distant, but they are polite and friendly, keeping a sharp eye on whether you might need service. The Fitness Centre includes state-of-the-art weight equipment; a full-length lap pool; wall-to-wall beautifully tiled hot and cold spa with Onsen-style washing area; and spotless new sauna. We had meals in both Pharoh’s Bar and the Lounge Sky Bar. Wonderful dining varying from yummy pho to beautiful sashimi to cooked-to- order omelettes. Cocktails and amazing city views at the “Top of Hanoi” bar was a unique experience. I gave location a 4 because it’s a bit of a walk to West Lake and also to smaller, cheaper eating places - but on the slim chance that you get into any strife, there are several embassies nearby including the Australian! There’s a lot more you could write but I’d just say the Lotte lives up to any hype on it’s website or anywhere else.

    Reviewed October 26, 2015

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    9.6
    Exceptional
    James from Singapore
    Business traveler
    Stayed 2 nights in April 2016

    Lotte Hotel Hanoi - First Rate Staff and Accomodation”

    The Lotte Hotel in Hanoi is the nicest hotel in the Central Business District. Super staff, great rooms and good restaurants. Venture up to the 65th floor to visit "Top of Hanoi" rooftop bar and restaurant.

    Reviewed April 11, 2016

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    10.0
    Exceptional
    Tracey from Australia
    Couple
    Club Junior Suite with King Bed - Club Lounge Access for Adults Only
    Stayed 1 night in February 2019

    Absolutely beautiful hotel and experience”

    As a traveler who only stays in >5 star hotel, the Lotte Hotel was quite an experience. From the minute you walk into the amazing lobby you are treated like royalty. The room was incredible with a birds-eye view over Hanoi. The location is central to everything and the executive lounge is the best I have ever been to. An absolutely amazing hotel!

    Reviewed February 18, 2019

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    9.6
    Exceptional
    Isabella from China
    Family with young children
    Stayed 3 nights in December 2018

    great base in Hanoi”

    It is a very conveniently located hotel in Hanoi, there's a Lotte Mart in the basement of the Lotte Center, and if you have no car, you can simply go to Lotte Center for your meals. Hotel staffs are very friendly and they are really polite & helpful to your request. Water pressure is quite low, and if they can adjust the water pressure to be higher, that will be a great stay!

    Reviewed December 30, 2018

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