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Lotte Hotel Hanoi
Lotte Hotel Hanoi
Lotte Hotel Hanoi
Lotte Hotel Hanoi
Lotte Hotel Hanoi
Lotte Hotel Hanoi
Lotte Hotel Hanoi

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9.1

Exceptional

4,907 reviews

4,907 reviews

View73
Housekeeping54
Breakfast35
See map

8.7

Excellent

Location rating score

Excellent location - 2.95 kilometers from city center
Exceptional for walking
Parking
FREE
Walkable places
Lotte Department Store

40 m

Lotte Center Hanoi

60 m

Lotte Observation Deck

90 m

Lotte Ba Đình

100 m

Siêu thị điện máy Mediamart

240 m

Popular landmarks
Vietnam Museum of Ethnology

1.6 km

One Pillar Pagoda

2.2 km

Ho Chi Minh Mausoleum

2.4 km

Temple of Literature & National University

2.4 km

Presidential Palace Historical Site

2.5 km

Closest landmarks
Embassy of Finland

50 m

Embassy of Japan

270 m

United Nations Development Programme

390 m

Hanoi Botanical Zoo

580 m

Family Medical Practice Hanoi

610 m

Lotte Hotel Hanoi

No. 54 Lieu Giai Street,, Ba Đình, Hanoi, Vietnam, 10000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Ba Đình part of Hanoi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Old Quarter. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Top Value

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

75% of staff partially vaccinated

At least 75% of on-site staff have received part of their total vaccination shots for COVID-19.

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
Mind - Body
Yoga room
Important announcement -- "As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details."
Announcements by hotel (2)
As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Hot tub

Swimming pool [outdoor]

BBQ facilities

Luggage storage

This property is in high demand!

13 travelers have booked today.

Value for money9.0
Distance to city center4.8 km
Location rating8.7
Nearest airportGia Lam Airport (NULL)
Distance to airport8.0 km

Rooms available at Lotte Hotel Hanoi

Exceptional
Room comfort & quality

9.5

Deluxe King
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Deluxe King Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Suite
...
  • Room size: 99 m²/1066 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Club Deluxe Twin
...
  • Room size: 44 m²/474 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Twin
...
  • Room size: 44 m²/474 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club Junior Suite with King Bed - Club Lounge Access for Adults Only
...
  • Room size: 61 m²/657 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Suite
...
  • Room size: 147 m²/1582 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Club Junior Suite with Twin Bed - Club Lounge Access for Adults Only
...
  • Room size: 61 m²/657 ft²
  • City view
  • 2 single beds
Enter dates to see prices
The Joyful Summer - Deluxe King
...
  • Room size: 42 m²/452 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
The Joyful Summer - Deluxe Twin
...
  • Room size: 42 m²/452 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

Does Lotte Hotel Hanoi have a hot tub?

A hot tub is one of the facilities available at Lotte Hotel Hanoi.

What time is check-in and check-out at Lotte Hotel Hanoi?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Lotte Hotel Hanoi?

For those who wish to drive their own cars, Lotte Hotel Hanoi has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Hanoi with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Lotte Hotel Hanoi?

Start your mornings right, with the continental and buffet breakfast options offered at Lotte Hotel Hanoi. Adults can enjoy breakfast offered with an additional charge of 690000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Lotte Hotel Hanoi?

Lotte Hotel Hanoi features 3 on-site restaurants for your dining convenience. Lunch is served here. You can pick and choose from a wide array of cuisines including Chinese and international. Dishes are served in a la carte and buffet during opening hours. Light meal like desserts and salad are served using only quality ingredients. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Lotte Hotel Hanoi?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Lotte Hotel Hanoi. Small or intimate events like honeymoons can also be accomodated. Event decoration service is offered to help your event go smoothly.

Can business events be hosted at Lotte Hotel Hanoi?

On-site venues and convenient event services make Lotte Hotel Hanoi an ideal choice for hosting events such as corporate events, conferences and meetings. The 3 venues can accommodate up to 1200 people. An extensive range of facilities and services including projector or LED display and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Lotte Hotel Hanoi?

Lotte Hotel Hanoi does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Lotte Hotel Hanoi?

Lotte Hotel Hanoi’s neighborhood is Ba Đình which includes popular restaurants such as School Food, Pho Ngon 37 - Lotte Dao Tan and Top of Hanoi.

What popular shopping places are close to Lotte Hotel Hanoi?

Lotte Hotel Hanoi is located in Ba Đình area which features shopping places such as Lotte Department Store, Lotte Center Hanoi and Tohe Style.

What are popular attractions near Lotte Hotel Hanoi?

Lotte Hotel Hanoi is located in Ba Đình area, which is famous for attractions such as Ho Chi Minh Mausoleum, Presidential Palace Historical Site and Vietnam Military History Museum.

What popular natural sightseeing spots are close to Lotte Hotel Hanoi?

Lotte Hotel Hanoi is located within Ba Đình, which makes it conveniently close to natural sights including Cây ngọc lan.

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See map

Explore the neighborhood

What people love about Lotte Hotel Hanoi

  • 10

    Exceptional

    "One of the largest and well equipped modern hotel gym i’ve ever been to."

    Seet

    |

    September 24, 2022

  • 10

    Exceptional

    "Good hotel buffet spread, stunning views and facilities."

    Yeow

    |

    September 23, 2022

  • 10

    Exceptional

    "Most comfortable bed Amazing rooftop bar ."

    Jill

    |

    September 19, 2022

Property ranking|Compared to 2,674 Hanoi properties
See all rankings
Cleanliness score
9.6/10
Room comfort score
9.5/10
Room size
68 sqm.
Service score
9.4/10
Better than
99
%
of Hanoi properties
Better than
99
%
of Hanoi properties
Bigger than
97
%
of Hanoi properties
Better than
96
%
of Hanoi properties
Overall rating:

9.1

Exceptional
4,907 reviews
Cleanliness
9.6
Facilities
9.3
Location
8.7
Read all reviews >
What travelers say they love:
Lotte is the best hotel that I've stayed in Hanoi.
ANG from Singapore
Business traveler
More about Lotte Hotel Hanoi

More about Lotte Hotel Hanoi

Lotte Hotel Hanoi

Lotte Hotel Hanoi is a distinct addition to Hanoi and a smart choice for travelers. This hotel is in the vicinity of popular city attractions, conveniently located for travelers to explore. Are you seeking the true Hanoi? Experiencing the best of the city's culture is easy with a stay at Lotte Hotel Hanoi, located merely 3.9 km from Old Quarter.
Enjoy all that Lotte Hotel Hanoi has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Hanoi is made even more convenient with the taxi services available at the hotel. For guests arriving by car, parking is provided free of charge.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Lotte Hotel Hanoi.
All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Lotte Hotel Hanoi provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include blackout curtains and air conditioning. Some rooms at Lotte Hotel Hanoi are available with design features like a separate living room. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms.
Don't worry about being thirsty as bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Lotte Hotel Hanoi. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at Lotte Hotel Hanoi including kosher and halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub. At Lotte Hotel Hanoi you can even have groceries delivered to your room with their convenient service. Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
Fill your days with the array of activities and facilities offered at Lotte Hotel Hanoi. A relaxing end to every day is possible with a visit to the massage, hot tub, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Challenge your travel group members or other guests to competitive fun, with the hotel's yoga room and golf course on site. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

An array of attractions are a must-see while visiting Hanoi. A great museum trip can be had at Vietnam Museum of Ethnology located 1.6 km away, with local art that provides a sense of the region.


Reasons to stay here

Compared to other accommodations in Hanoi, facilities here are rated higher than 98% of them.
Compared to the city's accommodation options, this hotel scored higher than 99% of them for food and dining.
According to guests who stayed here, this hotel's room comfort is rated higher than 99% of other accommodations in Hanoi.

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Amenities and facilities
Exceptional
Facilities

9.3

Most talked about facilities

Housekeeping

30 mentions

Breakfast

22 mentions

Food & Dining

20 mentions

Swimming Pool

16 mentions

Languages spoken

  • English
  • Japanese
  • Korean
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Grocery delivery
  • Kitchen
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Fire extinguisher
  • Free bottled water
  • Hair dryer
  • Hand sanitizer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Laptop safe box
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Telephone
  • Toiletries
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
Food and dining
Restaurants on site

Grill 63

  • Cuisine: Asian, European, International

Red River

  • Cuisine: Asian, Chinese, Korean

Tim Ho Wan

  • Cuisine: Chinese
Location
No. 54 Lieu Giai Street,, Ba Đình, Hanoi, Vietnam, 10000
Excellent
Location

8.7

Airports

  • Gia Lam Airport (NULL)
    8.0 km 28 min drive
  • Noi Bai International Airport (HAN)
    20.9 km 28 min drive

Public transportation

  • Hanoi Railway Station
    3.1 km

Hospital or clinic

  • Family Medical Practice Hanoi
    610 m

Shopping

  • Night Market
    3.9 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Vietnam Museum of Ethnology
    1.6 km
  • One Pillar Pagoda
    2.2 km
  • Ho Chi Minh Mausoleum
    2.4 km
  • Temple of Literature & National University
    2.4 km
  • Presidential Palace Historical Site
    2.5 km
  • Vietnam Military History Museum
    2.9 km
  • Hoa Lo Prison
    3.6 km
  • St. Joseph's Cathedral
    3.9 km
  • Old Quarter
    4.0 km
  • Vietnamese Women's Museum
    4.2 km

Nearby landmarks

  • Lotte Department Store
    40 m
  • Embassy of Finland
    50 m
  • Lotte Center Hanoi
    60 m
  • Lotte Observation Deck
    90 m
  • Lotte Ba Đình
    100 m
  • Siêu thị điện máy Mediamart
    240 m
  • Embassy of Japan
    270 m
  • Tohe Style
    320 m
  • Ngoc Khanh Lake
    320 m
  • United Nations Development Programme
    390 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Maximum children allowed per room is 1.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until23:59

Getting around

  • Airport transfer fee3500000 VND
  • Distance from city center4.8 km
  • Travel time to airport (minutes)37

Extras

  • Breakfast charge (unless included in room price)690000 VND

The property

  • Number of bars/lounges3
  • Number of floors65
  • Number of restaurants3
  • Number of rooms 318
  • Year property opened2014
  • Most recent renovation2014
Property announcements

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Lotte Hotel Hanoi from real guests

Provided by verified guests of Agoda
9.1
/
10
Cleanliness9.6
Facilities9.3
Location8.7
Room comfort and quality9.5
Service9.4
Value for money9.0
High score for Hanoi
Rating
9+ Exceptional (1,355)
8-9 Excellent (288)
7-8 Very Good (149)
6-7 Good (37)
<6 Below Expectation (84)
Time of the year
Mar - May (399)
Jun - Aug (561)
Sep - Nov (416)
Dec - Feb (537)
All guests (4,266)
All room types
All languages

Show reviews that mention 

Showing 1,913 verified guest comments
12345
10.0
Exceptional
Neha from United Arab Emirates
Couple
Deluxe King
Stayed 4 nights in January 2019

Highly recommend - Almost regretted due to the reservation's team but the ops team were great!”

When I booked a room at the hotel I was told early check in is subject to availability. However when I informed that I would reached 3 hours before the check in time after an 8 hr flight 4 hour wait in Bangkok and then another 1.5 hr flight, reservations said they would charge me for half a day extra (after making the booking). Since I couldn’t cancel the booking, I thought I made the biggest mistake in booking this hotel as this is no way to treat long distance travelers. When we reached the hotel the front desk was great and checked us in 15 minutes without any additional charge. The hotel exceeded our expectations on the room, the facilities and the service. The share the tower with a mall and lotte mart. The mart gives you the best exchange rates in Hanoi, even better than the old town money exchange agents or gold stores. So don’t waste your time trying to find a better place as the mart runs out of money by afternoon because of their exceptional exchange rates. Great location !

Reviewed February 09, 2019

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10.0
Exceptional
Shawn from United States
Family with young children
Deluxe King
Stayed 3 nights in January 2019

Exceptional”

We stayed here a few days earlier, the night before our trip to Ha Long Bay , and because we were so pleased with our previous stay we decided to spend an additional three nights at Lotte when we got back to Hanoi. The staff at this hotel makes you feel so welcome, and they are genuinely pleased to take care of you. I’ve traveled all over and I can honestly say this is definitely among the top three of my favorite hotels I’ve stayed in. The room we picked was huge, very modern style, even the bathroom was really modern. I really hated to leave after the third night of staying here. As we were checking out one of the other guest had either passed out or was having some type of medical issue and one of the female employees saw him at the same time I did and she rushed to get a first aid kit to help him. Within seconds there were two or three employees helping him. I was impressed to see how fast they react to him. If you are looking for a great stay in Hanoi this is the place, conveniently attached to a 5 or 6 story shopping mall, grocery store, and restaurants. We barely left the hotel is was so relaxing.

Reviewed February 19, 2019

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10.0
Exceptional
HAE from South Korea
Solo traveler
DOUBLE DELUXE - BED AND BREAKFAST
Stayed 1 night in July 2019

I will stay at lotte hotel again when I visit Hanoi soon”

I visited hotel twice in this summer! Whenever I visit Hanoi, I stay at lotte hotel because the service is perfect! The room is clean and the breakfast is gorgeous. Rice noodle is tje best I have ever eaten anf egg bebedict is also winderful in breakfast! The view of restapurant is very nice. I will stay at lotte hotel again when I visit Hanoi soon!!

Reviewed August 05, 2019

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10.0
Exceptional
Ricky from United Kingdom
Couple
DOUBLE DELUXE - ROOM ONLY
Stayed 1 night in March 2019

Amazing hotel”

What a great hotel this is. Everything is modern and clean. The staff are amazing and really make your stay enjoyable. We used the indoor and outdoor pools. And spent time in all of the bars and ate at the top of Hanoi. The room was incredible with amazing views and it was so big! Theres a supermarket and shopping centre connected to the lotte centre with plenty of restaurants to choose from. The only regret we had is that we didn't spend more time there!

Reviewed March 25, 2019

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10.0
Exceptional
Kido
Couple
Deluxe King
Stayed 1 night in July 2019

Lotte Hotel in Hanoi, need I say more? ”

I and my wife enjoyed very much spending the quality of time at Lotte. Before a trip to Hanoi, I noticed to Lotte that it is our first year wedding anniversary, and I would like to give my wife a surprise! Lotte treated us very well supporting me to make my wife happy. They decorated our room with a full of flowers and prepared the cake written "Happy 1st Anniversary." Your involvement will be never forgotten in the rest of our days. Actually, this was my two or third time to stay in Lotte in Hanoi. Every time I stayed there, I have never been disappointed. Need I say more about you? Thank you a lot!

Reviewed August 23, 2019

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10.0
Exceptional
Aram from United States
Couple
Deluxe Twin
Stayed 8 nights in May 2022

Exceptional”

One of the best hotels you can stay. The staff was unbelievably kind, helpful, went beyond the call of duty to make our stay great. The room was spacious, the beds very comfortable, breakfast, filled with variety and delicious foods, the gym with all variety equipment. I can go on and on sharing our experience by highly recommending this hotel.

Reviewed May 31, 2022

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Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely, Lotte Hotel Hanoi

Responded June 01, 2022
Lotte Hotel Hanoi
10.0
Exceptional
Grahame from United Kingdom
Solo traveler
Deluxe King
Stayed 3 nights in July 2019

Excellent Experience”

I visit Hanoi regularly and I've stayed in the Marriott and Metropole hotels but this has everything you could want. The view from the window is stunning. OK, you don't get the the huge marbled lobby but you get a cozy room with with well appointed en suit. First hotel I've stayed in with an electric toilet, heated seat but watch the power settings on the bum wash! One down side is they have smart TV's but most features including connecting to the internet directly have been disabled. I watched UK TV by setting it up on my phone first and screen sharing to the TV. The staff are superb and I had a great visit.

Reviewed July 12, 2019

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10.0
Exceptional
Foo from Malaysia
Couple
Deluxe King
Stayed 1 night in February 2019

Come & experience it at least once !!!”

I booked 4 deluxe king (w/o breakfast) for my family trip during Chinese New Year, it's also Vietnamese New Year too. The room is spacious, clean, exclusive, classy. It comes with a huge bath room and breath taking night city river view. We have missed the observation deck on the highest floor and also the departmental store which right next to the hotel due to time constraints.

Reviewed March 01, 2019

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10.0
Exceptional
Tuan from Vietnam
Family with young children
Deluxe King
Stayed 1 night in September 2020

The best in town”

Lotte Hotel Hanoi is so well-maintained and has the standard that no others in town can be compared with. There are two swimming pools, even though the size is rather small but only few guests use them so I still feel special. The sauna is awesome. However, if you travel with young kids then be aware that after the Lotte Shopping Centre which includes playground for kids is closed then there is nothing else to entertain them since the Skybar to enjoy the breath-taking view is not allowed for kids under 12. However, on the bright side, it's time for bed anyway.

Reviewed September 08, 2020

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Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely Lotte Hotel Hanoi

Responded September 08, 2020
Lotte Hotel Hanoi
10.0
Exceptional
Achara from Thailand
Family with young children
Deluxe King
Stayed 5 nights in June 2020

Good clean very nice staff walk to the mall and lotte mart also lotte observation”

Upgrade the room to be family room. Breakfast was really nice. When we check in the baby cot already there. We stay there for 3 nights and 5 nights after back from sapa.

Reviewed June 27, 2020

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Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely Lotte Hotel Hanoi

Responded June 29, 2020
Lotte Hotel Hanoi
10.0
Exceptional
Kwok from Malaysia
Couple
Deluxe Twin
Stayed 1 night in December 2019

Amazing!”

Hotel is superb in terms of staff attitude, cleanliness and facilities. Department store with F&B and supermarket right besides the the hotel are truly convenient. Pleasant surprised when hotel upgraded my deluxe twin to Junior suite room. Spacious and amazing view.

Reviewed December 25, 2019

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10.0
Exceptional
Tracey from Australia
Couple
Club Junior Suite with King Bed - Club Lounge Access for Adults Only
Stayed 1 night in February 2019

Absolutely beautiful hotel and experience”

As a traveler who only stays in >5 star hotel, the Lotte Hotel was quite an experience. From the minute you walk into the amazing lobby you are treated like royalty. The room was incredible with a birds-eye view over Hanoi. The location is central to everything and the executive lounge is the best I have ever been to. An absolutely amazing hotel!

Reviewed February 18, 2019

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10.0
Exceptional
Won from South Korea
Solo traveler
Deluxe King
Stayed 1 night in November 2019

Really NICE services and room”

The price was a little expensive for solo travelers but it really worth it I think. Every staff was very kind. Also, my flight was in the night time so I have to check out in the morning. They kept my luggage until night and, for the check out date, I could use their facilities (especially, sauna) for free. It was very convenient for me.

Reviewed November 25, 2019

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10.0
Exceptional
Philip from United States
Couple
Deluxe King
Stayed 2 nights in June 2019

Lotte Hanoi”

So for I think Lotte Hanoi Hotel is one of the most satisfied hotel during my stay in Vietnam. Regardless the location and cleanness of the hotel, it's worth paying for.

Reviewed July 05, 2019

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10.0
Exceptional
Gilberto from Vietnam
Solo traveler
Deluxe King
Stayed 2 nights in May 2022

Very happy with my staying ”

The staffs were very nice . The room is beautiful spacious and clean . Good food . Nice gym and sauna .

Reviewed June 01, 2022

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Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely, Lotte Hotel Hanoi

Responded June 02, 2022
Lotte Hotel Hanoi
10.0
Exceptional
Phuong from United States
Couple
Deluxe Twin
Stayed 2 nights in October 2019

Just Excellent”

Amazing hotel! Located in a great area with a shopping mall and grocery store on the lower level. You never have to step foot out of the hotel if you didnt want to. The customer service was amazing. Will definitely be back! 5/5 stars

Reviewed November 11, 2019

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10.0
Exceptional
Soo-Hyun
Couple
Deluxe King
Stayed 2 nights in December 2019

excellent 5 star hotel in hanoi”

we have used deluxe king-sized bedroom, and everything was all right. restaurants in this hotel are all good, and very convenient location to the city centre. all staffs are well trained and very kind. highly recommended!

Reviewed January 01, 2020

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Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely Lotte Hotel Hanoi

Responded February 07, 2020
Lotte Hotel Hanoi
10.0
Exceptional
Pradeep from India
Couple
Deluxe King
Stayed 3 nights in November 2019

Great hotel, awesome staff, super breakfast and excellent facilities”

The breakfast spread was awesome. Super gym. Lotte center has shopping, supermarket, restaurants etc. The hotel is new and has great views from restaurants and bars on the top floors.

Reviewed November 10, 2019

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10.0
Exceptional
Hansoo from South Korea
Group
Deluxe Twin
Stayed 2 nights in June 2022

The best hotel in Hanoi”

Lotte hotel in Hanoi is the most best hotel I have ever stayed. Very Clean and kind staff members at the hotel and also the location is perfect for other things to do. Def, I love to stay again next time!

Reviewed June 09, 2022

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Dear valued guest, Thank you for staying with us. Your review is very valuable for us to improve our service quality. Hope to welcome you to Lotte Hotel Hanoi next time. Sincerely, Lotte Hotel Hanoi

Responded June 10, 2022
Lotte Hotel Hanoi
10.0
Exceptional
Ivo
Business traveler
Deluxe Twin
Stayed 1 night in May 2019

Great hotel, great operation, great facilities, ”

I can warmly recommend this hotel to anyone. Everything inside is top standard. I am difficult and experienced traveler but this hotel is one of the best and deserves nice words and my time in writing this.

Reviewed May 10, 2019

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