Excellent value with friendly staff”

Our wonderful six day stay in Hoi An was made possible by our delightful hotel choice. Le Pavillon Luxury Hotel and Spa is exactly tht. The room was spacious, the buffet breakfast delicious and the staff could not have been more accommodating. Great value for money too.

Really Nice Staff”

I’d generally choose a lower end option, but found a great deal here on Agoda. Very pleased, overall! The room was beautiful, the bed super comfy, and the facilities fantastic. But what really stands out are the friendly and helpful staff. I’m vegan, and there was someone every day to either kindly point out which breakfast buffet items were vegan or to bring an extra vegan option out from the kitchen (at no additional charge). As a bonus, I always enjoyed a bottomless cup of excellent coffee, thanks to the friendly and attentive Tham, Ly, and Manh, who greeted me by name. Tham even provided helpful info about local culture. Though I didn’t get more names, all of the staff were genuinely kind and attentive. The few downsides I noticed: shower is poorly designed (water spreads across bathroom floor and no trays in shower for shampoo, which is stored in easily breakable ceramic bottles); there is limited sound proofing between rooms; the laundry options were way outside my price range; and the WiFi can’t be accessed from certain parts of the room. However everything else was so good that none of this was actually a deal breaker for me, and I found ways to address the issues. I thoroughly enjoyed my stay and would highly recommend! Animal lovers note: There is an amazing cat cafe in town, and a nice nearby vegan restaurant, both regularly doing charitable work. Don’t miss Jack’s Cat Cafe and a meal at Kharma Waters, during your visit to Hoi An.

really nice hotel”

I stayed 3 nights in this hotel. Hotel breakfast is so nice and have various foods. And i can't believe that price. because hotel facility and interior is soooooo nice. I love this hotel's interior.. I impressed this hotel's interior. But the hotel was moist.. i thought that every hotel is moist cause of vetnam's weather. So i used aircon everytime. The hotel is really resonable price and wonderful. And every service people is so nice to ours. there's too kind and stand by for me. Except one person, I used shuttlebus service anbang beach to hoi an. I said drop out hoi an's massage shop i want. But, he was forced by another massage shop he want. So i said twice, and then we could arrive our massage shop we want. I couldn't speak vetnams language, But my vetnam friends said to me he is really bad person. And my friends doens't recommend he's drop out service from the hoi an to hotel. So i go back to hotel with my oneself. I don't want to that guy's drop shuttle service. If i will go again Vetam, i'll use this hotel also. And i feel i just wanted to know this hotel only. The hotel service and facillity is really nice~!

Exceptional”

My wife and I are VERY happy with everything about this hotel. The staff is truly amazing and goes out of their way to make you feel special and have a great time during your stay in Hoi An. 1. First, let me say that I contacted the hotel to help me surprise my wife with a beautifully decorated room, and they did an AMAZING JOB. I asked for small cake, flowers and decorations- but I got that and more! We were both super surprised. See some photos below. They glued around 60 heart-shaped balloons (red and white) to the ceiling. They had 2 sets of flowers, including 1 bouquet of red roses, a nice cake that said Happy Honeymoon. They also printed 5 photos of us, and hanged them on the frames in the room. The bathtub was also ready when we got it (hot water, ready to jump in), plus decorated with fresh flowers floating in the water. Amazing! The staff even helped us shoot the photos. 2. The breakfast buffet is really delicious, and we got so full we didn't have lunch two days in a row.

What a treat”

I stayed here as a treat for my birthday. We booked 3 nights and ended up staying 5 nights because we enjoyed our stay so much. The room was an absolute bargain for the price, a real luxurious experience. The room was big but not as enormous as the bed which could have fit 6 people. It was so comfortable we struggled getting out of bed! The staff were brilliant and very welcoming. Special mention to Phuc the porter who was extremely helpful and sweet. The staff also made a special effort for my birthday and brought up a cake! Great bfast & facilities, we had a few massages in the spa which great deals and the pool and it’s bar made for a great day of relaxation. The hotel is situated a bit outside of the Centre, hence the 3 stars for that category, however they do offer free bicycles and regular shuttle buses which makes up for it completely. Cons: -the shower cord is not long enough to fit in the shower holder, which means you have to keep hold of the shower head

Perfect break in Hoi An”

Le Pavillon was perfect for our family. A new, lovely hotel with large rooms and awesome pool and buffet breakfast catering for all tastes! Close to town a shuttle is provided to both An Bang Beach and the old town (and a taxi at other times is from $3-5) . Also closely located (under 1 km) by are the top 2 restaurants for value and food - according to trip advisor (Nahns Kitchen and Firefly) which have both Vietnamese and Western options, delicious - an easy ride ion the bikes supplied. Thanks to the awesome staff like Phuong, Vy, Trang, Viet and Hieu!

Best hotel of our trip! Don’t miss out on this gem!”

This is an outstanding hotel- it is brand new and the staff are well-trained. They go above and beyond to meet your needs and are very courteous. The rooms are well-designed, beautiful and luxurious. We took full advantage of the pool, the free bike rentals, and the delicious breakfast. We were sad to leave and hope to come back again one day. If you are unsure of where to stay in Hoi An, I can confidently say that you will make the right choice by staying here. HIGHLY recommend!!

A touch of luxury”

This hotel is a little out of the centre of Hoi An. It takes around 15-20 minutes to walk into town, but they do provide a shuttle bus, and taxis into town are really cheap, so the location isn't too much of a draw back. The rooms are really nicely decorated, and very comfortable and quiet. The staff were very helpful and friendly, and tried to be flexible to help as much as they could. We also made use of the spa facilities, which were lovely too! A great hotel, only reason it's not 5* for value for money is that it's a bit more pricey that some other Vietnamese hotels, but you certainly get what you pay for.

We loved Le Pavilion!”

Stayed for 5 nights and had the most amazing stay! The staff were top notch, always helpful and friendly. They even surprised us with a cake in our room for my husbands birthday. The pool is great, they even had shuttles to the beach and the old town a few times a day. The reviews regarding the noise through the wall do have some merit but it is minimal. Overall we had 5 star stay with Le Pavilion and would definately stay there again when we return to Hoi An!

we loved our stay!!”

We were here for 3 nights. From the second you walk in the staff are so friendly, nothing is too much for them and they always welcomed you back from your day with a smile. My mum wasnt well while we were there and the staff gave her some giner tea for her throat. little thing like that which could easily be overlooked but the staff wanted to help. The resort was beatuifully designed and very clean. Our room was nice and spacious and clean. The bathroom was also clean. the only downfall was that we had a bath tub and if we wanted a shower you had to pull it out of the bathtub and hook it up. the hook didnt have any ability to move so water was going everywhere. mum and dads room had a normal shower so i think rooms with bathtubs had this problem. When hanging out at the pool or in the bar and the staff were there to chat to if you wanted to otherwise they would give you your space. The breakfasts were amazing with so many options available. I would say the this hotel had the best breakfast on our trip. The spa was also nice. the massage therapists were very good. The location of the hotel was also perfect with a 5 min bike ride to the old town area. one thing is they should maintain the bikes a little more. the breaks werent the best and my bike didnt have a bell. The hotel shuttles were also perfect when you wanted to go into town for dinner or have lunch at the beach. we would recomend this hotel to anyone going to hoian.

Enjoyable stay”

The hotel was really nice and cosy. Rooms are spacious and super comfortable. Staff were extremely helpful and friendly. Stand out to staff member, Phuc who went out of his way to remember our names and was so helpful and friendly to all the hotel guest. Love Hoi An and will definitely stay again when we come back.

Great place when visit Hoi An”

My first time in Hoi An so I wasn't sure what to expect, but overall a very lovely experience. The breakfast buffet is good. Staff is excellent and attentive. My fiancee forgot her cellphone when we were about to leave and they were kind enough to give it back to us! One point of improvement could be more frequent shuttle to and from the main attractions. 4 times a day is quite restrictive. Nevertheless, definitely will recommend this to friends visiting the city.

Australian family. We loved it!”

We absolutely loved our 6 nights at your resort last week. All staff were amazing! Nothing was too much and they acted on everything straight away. We stayed in a double connecting family room. It was amazing and children loved their own space :-) We loved relaxing by the pool and enjoying the pool bar and yummy cocktails :-) The guys are great, The spa was also amazing and I feel asleep with every treatment. We usually stay in big resorts but loved the boutique feel of this and more like a little home. WE WILL BE BACK :-)

Fantastic location and great value for money”

We stayed at Le Pavillon in December 2018 with our family group of 6. The location was perfect - close enough to the old town to walk or taxi or ride their complimentary bikes, but also far enough away to offer a quiet retreat. Breakfast was great with plenty of options. The bar was very quiet - only our group on both nights, but perfect for us as the barman put sport on the big screen for us while we played foosball and had a few drinks. Only complaint was the pool was very cold so we couldn't enjoy a swim.

Super spacious room with excellent service”

Super spacious room with excellent service, a designated staff welcoming us on arrival and bring us to the room with detailed explanation on room services. The pool side bar was extremely amazing and very well food & beverage service at the pool. Besides we got dinner by room service, it was very delicious and at reasonable price. Finally, we have experienced the aroma massage at the hotel SPA. There is promotion of buy1 get 1 free during happy hour from 9:00-16:00, very very relaxing environment and with excellent massage service.

All about serving thier guest.”

The hotel staff were awesome, they know what customer service is all about. It is an art form that is slowly becoming none existent. They made you feel that you were one of their own personal guest at their home not just doing their job. Vy was so attentive in helping us out and making sure we had a relaxing and enjoyable stay. The ginger tea or cold drink given to you when you arrive is sooooo good. We still talk about it. The Spa was nice, clean and professional. Gym was good, basic but enough to have a good workout. Great morning buffet, the fruit and bake good served was delicious. :) We had dinner there a few times, the Vietnamese options were delicious. Bikes are available to use, the ride to town is easy and so is going to the beach. We would definably recommend LePavillon

Amazing location ”

Great value for money, location is perfect, Rooms are 5star Will definitely be back to hoi an & stay at the Le pavilion

Mike”

The service at the breakfast buffet is really great . Specially Le ,Trang and Oanh , they goes out of their way to help you . They even give you some suggestions to places to see or visit . The hotel sure have a great staffs and very friendly too . Feel like you are welcome to the place . Thank you for all of your service and your help guys . The rooms we have was great with balcony look out at the coconut trees , we can see the birds fly in and rest for the night on top of the coconut tree ( that was a surprise to see that , love it ) If you like a nice and peaceful sleep , able to rest for the night so you can have fun the next day this is a place .

Hidden Gem”

We were super impressed with Le Pavillon. High quality rooms for rating & very friendly staff. Highly recommended

Good”

The hotel is trying to be a 4 star, but it has taken to many shortcuts to really deliver. The mattresses are very hard, and spring type. You can feel the springs, and they are still new (4 months old at the time of our stay). They will likely get worse quickly. Rooms are nice enough, though you depending on where you are as to how noisy. Walls are very thin, and there is a techno bar next door (which will only affect certain rooms at the front). Some rooms have a view, others very little (we are friends traveling together, so we got to see different rooms). There are better locations and a lot of options in Hoi An. We paid 25% of the official price, which was not bad value. But there is no way this hotel is genuinely worth $200/night. If you get a 'good deal' and expect a fair deal, you should not be disappointed (unless you hate hard beds - in which case, keep looking). If you expect a $200/night hotel, and are used to real 4-5 star hotels, then you may well feel let down.