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Kokoon Hotel Surabaya
Kokoon Hotel Surabaya
Kokoon Hotel Surabaya
Kokoon Hotel Surabaya
Kokoon Hotel Surabaya
Kokoon Hotel Surabaya
Kokoon Hotel Surabaya

Removed from saved list

8.8

Excellent

439 reviews

439 reviews

Housekeeping25
Breakfast10
Swimming Pool9
See map

7.7

Very good

Location rating score

Very good location - Inside city center
Parking
FREE
Popular landmarks
Tugu Pahlawan 710 m
Sampoerna Museum 1.3 km
Suramadu National Bridge 1.7 km
Tunjungan Plaza 2.6 km
Monkasel (Submarine Monument) 3.6 km
Bungkul Park 5.7 km
Surabaya Town Square 6.1 km
Surabaya's Zoo 6.3 km
Pakuwon Food Festival 7.8 km
Masjid Nasional Al Akbar Surabaya 11.1 km
Nearby landmarks
Surabaya Kota 310 m
Pasar Atom 370 m
Atom Market 380 m
Wasantara-Net Office 440 m
Main Post Office 440 m
Kepanjen Church 490 m
Red Bridge Surabaya 510 m
Gereja Santa Perawan Maria 510 m
ITC Surabaya Mega Grosir 520 m
Klenteng Hong Tiek Hian 530 m
2021

Kokoon Hotel Surabaya

Jalan Slompretan No. 26, Surabaya Center, Surabaya, Indonesia, 60161 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Sparkling clean

300 meters to public transportation

Top Value

Front desk [24-hour]

Airport transport

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment

Facilities

Front desk [24-hour]

Transport to airport

Bicycle rental

Car park

Swimming pool [outdoor]

Golf course [on-site]

Shuttle service

Complimentary WIFi in all rooms

This property is in high demand!

41 travelers have booked today.

Value for money9.2
Distance to city center6 KM
Location rating7.7
Nearest airportJuanda International Airport (SUB)
Distance to airport16.2 km

Rooms available at Kokoon Hotel Surabaya

Superior Twin
...
  • Room size: 20 m²/215 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Queen
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Family
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 queen bed and 2 single be...
Enter dates to see prices
Junior Suite - 1 King bed
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Standard Double Room
...
  • Room size: 18 m²/194 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Superior Plus Twin Bed Room
...
  • Room size: 24 m²/258 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Junior Suite
...
  • Room size: 40 m²/431 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Superior Plus Twin
...
  • Room size: 24 m²/258 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Standard Queen
...
  • Room size: 18 m²/194 ft²
  • Shower
Enter dates to see prices
Deluxe Room
...
  • Room size: 29 m²/312 ft²
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Kokoon Hotel Surabaya?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Kokoon Hotel Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Kokoon Hotel Surabaya?

Kokoon Hotel Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 300000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Kokoon Hotel Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Kokoon Hotel Surabaya has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Kokoon Hotel Surabaya?

Start your mornings right, with the continental and buffet breakfast options offered at Kokoon Hotel Surabaya. There's an additional charge of 85715 IDR for adults and 40000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Kokoon Hotel Surabaya?

Kokoon Hotel Surabaya features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Kokoon Hotel Surabaya?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Kokoon Hotel Surabaya. Small or intimate events like birthday parties, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Kokoon Hotel Surabaya?

On-site venues and convenient event services make Kokoon Hotel Surabaya an ideal choice for hosting events such as seminars and meetings. The 2 venues can accommodate up to 100 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Kokoon Hotel Surabaya?

Kokoon Hotel Surabaya does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Kokoon Hotel Surabaya?

Surabaya Kota is the closest train, metro, or bus station, about 310 m away from Kokoon Hotel Surabaya.

What restaurants are nearby Kokoon Hotel Surabaya?

Kokoon Hotel Surabaya is located in Surabaya Center, famous for good restaurants such as Kwang Tung, Warung Nasi Cumi and Depot Hawai.

What popular shopping places are close to Kokoon Hotel Surabaya?

Kokoon Hotel Surabaya is located in Surabaya Center area which features shopping places such as Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near Kokoon Hotel Surabaya?

Guests at Kokoon Hotel Surabaya can easily visit Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument) located in the Surabaya Center area.

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Explore the neighborhood

What people love about Kokoon Hotel Surabaya

  • 8.8

    Excellent
    Cleanliness

    "Room is clean, and bed is comfy."

    Julius

    |

    June 24, 2022

  • 10

    Exceptional
    Spaciousness

    "The room was big with a complete amenities and high speed wifi connection."

    Tiara

    |

    May 13, 2022

  • 8.4

    Excellent

    "Good ambience, nice facilities, reasonable price, nice buildings, and interior"

    Firli

    |

    February 27, 2022

Property ranking|Compared to 793 Surabaya properties
See all rankings
Value for money score
9.2/10
Service score
9.2/10
Cleanliness score
9.2/10
Overall score
8.8/10
Better than
97
%
of Surabaya properties
Better than
96
%
of Surabaya properties
Better than
96
%
of Surabaya properties
Better than
90
%
of Surabaya properties
Overall rating:

8.8

Excellent
439 reviews
Cleanliness
9.2
Facilities
8.8
Location
7.7
Read all reviews >
What travelers say they love:
Staff are also very friendly and helpful.
Elisabeth from Australia
Business traveler
More about Kokoon Hotel Surabaya

More about Kokoon Hotel Surabaya

Kokoon Hotel Surabaya

See the best of Surabaya with a stay at Kokoon Hotel Surabaya, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
Kokoon Hotel Surabaya provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Surabaya.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay.
The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service and air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee and instant tea in some rooms.
Kokoon Hotel Surabaya also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Kokoon Hotel Surabaya is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
Kokoon Hotel Surabaya offers wonderful recreational facilities for guests to enjoy. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Souvenir shopping for yourself or those back home takes no time at all at the shops.


Around the property

There are many attractions to discover within close proximity to Kokoon Hotel Surabaya. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 2.5 km away.


Reasons to stay here

This hotel scores higher than 96% of the city's accommodations on value for money
Past guests rate facilities here higher than 95% of the city's accommodation.
This hotel stands above the rest with a cleanliness score that beats 96% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.8

Most talked about facilities

Breakfast

17 mentions

Swimming Pool

13 mentions

Housekeeping

12 mentions

Food & Dining

2 mentions

Languages spoken

  • English
  • Indonesian
  • Malay

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Golf course [on-site]
  • Massage
  • On-site entertainment
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • Alternative meal arrangement
  • BBQ facilities
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Elevator
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Coffee/tea machine
  • Complimentary drinking water
  • Linens
  • Lock box in room
  • Phone
  • Shower
  • Slippers
  • Soundproofing
  • Toiletries
  • Towels
  • TV
  • Wake up call
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Asian
  • Continental
  • Halal
  • Buffet
Restaurants on site

Restaurant

  • Cuisine: American, Asian, Chinese
  • Menu: Buffet, A-la-carte
Location
Jalan Slompretan No. 26, Surabaya Center, Surabaya, Indonesia, 60161
Very good
Location

7.7

Airports

  • Juanda International Airport (SUB)
    16.2 km
  • Abdul Rachman Saleh Airport (MLG)
    77.5 km

Public transportation

  • Surabaya Kota
    310 m
  • Semut Train Station
    680 m

Hospital or clinic

  • Klinik Utama Mentari
    580 m

Shopping

  • Tunjungan Plaza
    2.6 km

Convenience store

  • Indomaret
    2.2 km

Cash withdrawal

  • ATM
    60 m
What's nearby

Popular landmarks

  • Tugu Pahlawan
    710 m
  • Sampoerna Museum
    1.3 km
  • Suramadu National Bridge
    1.7 km
  • Tunjungan Plaza
    2.6 km
  • Monkasel (Submarine Monument)
    3.6 km
  • Bungkul Park
    5.7 km
  • Surabaya Town Square
    6.1 km
  • Surabaya's Zoo
    6.3 km
  • Pakuwon Food Festival
    7.8 km
  • Masjid Nasional Al Akbar Surabaya
    11.1 km

Nearby landmarks

  • Surabaya Kota
    310 m
  • Pasar Atom
    370 m
  • Atom Market
    380 m
  • Wasantara-Net Office
    440 m
  • Main Post Office
    440 m
  • Kepanjen Church
    490 m
  • Red Bridge Surabaya
    510 m
  • Gereja Santa Perawan Maria
    510 m
  • ITC Surabaya Mega Grosir
    520 m
  • Klenteng Hong Tiek Hian
    530 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until23:59
  • Check-out from06:00
  • Check-out until12:00

Getting around

  • Airport transfer fee300000 IDR
  • Distance from city center6 KM
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)85715 IDR

The property

  • Number of floors5
  • Number of restaurants1
  • Number of rooms 88
  • Year property opened2016
  • Most recent renovation2017

Reviews of Kokoon Hotel Surabaya from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.2
Facilities8.8
Location7.7
Service9.2
Value for money9.2
High score for Surabaya
Rating
9+ Exceptional (103)
8-9 Excellent (50)
7-8 Very Good (37)
6-7 Good (7)
<6 Below Expectation (14)
Time of the year
Mar - May (65)
Jun - Aug (56)
Sep - Nov (35)
Dec - Feb (55)
All guests (439)
All room types
All languages

Show reviews that mention 

Showing 211 verified guest comments
12345
9.2
Exceptional
Tom from Germany
Couple
Deluxe Queen
Stayed 1 night in September 2018

Exceptional”

The hotel was a dream. The pool, wich we had mostly for ourself is a real delight and the room and bathroom was clean and modern, as were the whole hotel. Surabaya has some interesting buildings from the colonial time, you can for example visit 'de Javasche Bank' for free. The service at the hotel is also very good. One small thing was that the receptionist at the Check-In had to be convinced that we already payed. On the other hand we extended our stay without problems because we found it to be so relaxing. If you are an open person you can easily come in contact with the locals out in the coffee shops in Surabaya, as there are not many tourists around you get an authentic experience. Grab works well in the city.

Reviewed September 27, 2018

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8.4
Excellent
aveline from Indonesia
Solo traveler
Superior Twin
Stayed 1 night in April 2019

Beautiful ambience”

Im a local visitor from Surabaya, looked forward for a quiet stay. Kokoon is the best choice in North Surabaya! An old vintage style, just fall in love from the first step in. The lobby, pool, resto, properties. Beautiful! At days, you can walk around the hotels n find some old buildings, temples, n historical spots. Perfect! Just a suggest, please provide cream to my coffee 😊

Reviewed May 02, 2019

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9.2
Exceptional
septian from Indonesia
Family with teens
Superior Twin
Stayed 1 night in April 2018

Surprisingly Good”

This is new, vintage hotel located in an busy business area in the day but like a cemetery an night. But make no mistake, the hotel itself is excellent. Quiet and great for you to rest after exploring Surabaya. Room facility is great, excellent mattress and clean condition in general as it is only 2 months old hotel. Breakfast is one thing that I feel need to be improved. Not much of a choice to choose but adequate.

Reviewed April 09, 2018

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Dear Mr. Septian, Firstly, we would like to say thank you for staying with us and taking the time to telling your experience. Glad to hear that you feel satisfied with our hotel facilities. We also appreciate for your positive comment and we will look into the issue that you have noted to correct and improve our breakfast. Once again, thank you very much and we looking forward to welcoming you back at Kokoon Hotel Surabaya. Have a Great Day. Regards, Kokoon Hotel Management

Responded April 25, 2018
Kokoon Hotel Surabaya
9.6
Exceptional
Willy from Malaysia
Family with young children
Superior Twin
Stayed 4 nights in January 2019

Sparkly Clean and Quality Hotel”

We stayed at this hotel for quite some time and we didn't regret a penny. Every aspects was clean. Staffs were very friendly. Breakfast was decent. I highly recommend this hotel to anyone looking to stay comfortably in Surabaya without breaking your saving account. For the management please keep on maintaining the cleanliness standard.

Reviewed January 09, 2019

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8.8
Excellent
Sharon from Malaysia
Group
Family
Stayed 2 nights in December 2019

enjoyed my stay”

The location of the hotel is quite hidden. However, the servicing from the counter is great. Grab service is very convenient, the room is spacious and clean, quiet. The best part about this hotel is the food in the hotel is actually cheaper and nicer than the food in the Surabaya malls.

Reviewed December 07, 2019

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8.8
Excellent
HADI from Indonesia
Family with young children
Superior Twin
Stayed 1 night in March 2018

quiet zone for you”

Stayed 2D1N for a business trip . Comfortable rooms, nice atmosphere around lobby area, very friendly staff at Front office and FB team , Breakfast is also nice and WiFi very fast around hotel area . It's perfect for families who want to stay in the city of Surabaya.

Reviewed March 15, 2018

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Dear Mr.Hadi, First of all, we would like to Thank you for staying with us. Thank you also for your kind review about Kokoon Hotel and highlight our service. Please do not hesitate to contact us when you back again to Surabaya. Have an excellent day! Best wishes, Kokoon Management

Responded March 16, 2018
Kokoon Hotel Surabaya
9.2
Exceptional
MichaelAmy from Indonesia
Family with young children
Superior Twin
Stayed 4 nights in September 2019

We love Kokoon. It’s our new favorite hotel!”

The price is excellent for such a beautiful and historical hotel. We loved the pool. We loved being a quiet area that is close to Surabaya historical sites.

Reviewed September 21, 2019

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10.0
Exceptional
Georgia from Thailand
Couple
Deluxe Queen
Stayed 1 night in April 2018

One night in Surabaya - Great staff, location and hotel !”

We really enjoyed our quick stay in Kokoon - building is very beautiful, great pool. We've been welcomed by Mega who really been very helpful and nice with us. She helped us planning the rest of our trip in Java. All great really !

Reviewed April 17, 2018

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Dear Georgia, Hi, warmest greeting from Kokoon Hotel Surabaya. Thank you for staying in Kokoon Hotel as your accomodation during your trip in Surabaya. It's great to know that you enjoyed your stay and our staff services are very helpful for your needs. We look forward to welcoming you again on your next trip in Surabaya. Warm regards, Kokoon Management

Responded May 07, 2018
Kokoon Hotel Surabaya
8.8
Excellent
Rameez
Solo traveler
Superior Plus Twin
Stayed 1 night in August 2019

Neat clean rooms ”

A new hotel in old surabaya. The location is near to market but worth the to try. good value for your money and humble and polite staffs. Will consider next time also

Reviewed August 12, 2019

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8.0
Excellent
Devi from Indonesia
Group
Deluxe Queen
Stayed 1 night in July 2019

Very good”

It was my 5th stay at Kokoon and my 2nd stay by this year but sadly it wasn't good enough like my previous stay. They downgrading much of their facility service. Like no "in-room" fridge anymore and the quality of breakfast wasn't good like before. Just a little variety and when it empty they took so long to reffill it.. Please make it better again, Kokoon!

Reviewed July 18, 2019

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Dear Ibu Devi, Noted and Thank you for your feedback.. We do apologized for any inconvenience caused during your last stay.. we have fixed this problem and ensure a comfortable stay for our guests. We are pleased to serve better in the near future and hope to see you again at Kokoon Hotel. warm regards, Kokoon Hotel Management

Responded July 24, 2019
Kokoon Hotel Surabaya
8.0
Excellent
Deny from Indonesia
Solo traveler
Superior Twin
Stayed 1 night in March 2019

WORTH IT”

1. The facility are amazing (pool, gym, retaurant) 2. The staff is warm welcome to the customer 3. The breakfast is amazing and good enought 4. The location near kya kya surabaya 5. Love the design of the hotel very vintage

Reviewed March 10, 2019

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10.0
Exceptional
Ardian from Indonesia
Couple
Deluxe Queen
Stayed 2 nights in August 2018

very interesting and unique!”

It is not just a hotel. It has special uniqueness and special touch that any hotel do not have. If you like vintage and colonial architecture, this is the place! Facilities ok, swimming pool is quite big and great, lobby is hommy, breakfast good. Choice of cold selection was served by the staff instead of a buffet. This is what they can improve. But we can take as often and as much as we want. Their whiskey cream gelato is s.t. to try! Excellent. And also their Kroket, it was yum!! Room is spacey, ask them to give you room that face the pool otherwise it will be a bit not interesting. Suggestion for hotel: please add more international channel on TV. Shower and all that are great. Staffs are very friendly and helpful. Overall 5 stars experience, it values my money, great! I am glad to choose this hotel to stay!

Reviewed August 09, 2018

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Dear Ardian, Thank you for staying with us and leave some great review for us. We are delighted to know that Kokoon Hotel is the perfect place for you during your stay and also our staff give their excellent services to the guests including you. Thank you also for your suggestion about TV channel, we will coordinate with relevant department. Gladly to serve you again in Kokoon Hotel Surabaya. Have a great day. Warm regards, Kokoon Management

Responded August 27, 2018
Kokoon Hotel Surabaya
9.6
Exceptional
Yuman from Malaysia
Group
Family
Stayed 2 nights in May 2018

Very nice hotel”

Staff are very friendly and helpful. Hotel room is clean & comfortable bed. The design of the hotel is very nice. Only set back is the location. However, you can get to the city center easily with grab taxi in just 15 mins, which will only cost you around USD 3. .

Reviewed May 21, 2018

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Dear Mr/s Yuman, Warmest Greetings from Kokoon Hotel Surabaya Thank you so much for selecting Kokoon Hotel as your accomodation to stay in Surabaya. Your satisfaction is very important for us, we are glad to know that you have a deligthful experience for staying here. We look forward to welcoming you back again. Best Regards, Kokoon Management

Responded June 12, 2018
Kokoon Hotel Surabaya
8.8
Excellent
Tien from Singapore
Group
Superior Plus Twin Bed Room
Stayed 1 night in March 2019

Lovely hotel”

We are a group for 11 with 5 kids. We love the atmosphere in the hotel very rustic and amazing pretty. We took a lot of Instagram worth photos at the hotel. The room and nice and clean, the shower was fantastic. But it would be nice if they provided hairdryer though.

Reviewed March 20, 2019

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8.8
Excellent
Nino from Japan
Business traveler
Superior Twin
Stayed 1 night in July 2019

Pretty vintage hotel ”

Pros: hotel ambience, cleanliness, compact room, sport facilities (even though I didn’t have time to try the swimming pool and gym), value for money (a very friendly rate). Con: location. It’s located at an old business district (pasar) that far away from the city center and entertainment.

Reviewed July 03, 2019

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9.6
Exceptional
SERIPAH from Malaysia
Family with young children
Standard Queen
Stayed 7 nights in July 2019

BALIK KAMPUNG TRIP”

As we headed back for ‘balik kampung’ trip. we decided to stay at the hotel just to relax for 7 nights. we got out in the morning and went back to the hotel at night. we are very pleased with the room, housekeeping & facilities. for transport & food is very easy to order via grab apps. only at night its quiet & daytime very busy with truck & car as it is close to shops / companies. with very reasonable room rates, we will definitely visit again in the future. Tq.

Reviewed July 28, 2019

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Hi Seripah, Thank you very much for choosing Kokoon Hotel as your place to stay in Surabaya. And also thank you for your time to write a great review about our hospitality service. We are delightful could provide a great experience for you. Surely will happy to meet you again. Have a great day! regads, Kokoon Hotel Management

Responded July 30, 2019
Kokoon Hotel Surabaya
10.0
Exceptional
Dorus from Netherlands
Family with young children
Superior Twin
Stayed 2 nights in March 2018

Excellent hotel!”

We had a amazing time at this place, staff is excellent, really friendly and very helpful. The rooms are nice and cost and the breakfast was just great! The hotel is so beautiful, they kept intact most of the old elements of the Dutch heritage building it was before and the interior is stylish and comfortable. The street by night does look a little deserted and dodgy but everything else is so good that wasn’t an issue at all. Thanks to everybody, we enjoyed every minute of our stay!

Reviewed March 25, 2018

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Dear Mr. Dorus, We would like to say thank you for your time to write such a wonderful review about our hospitality service and hotel concept. We also glad could provide great experience for your family. We surely will happy to meet your family again. Have an excellent day! Warm regards, Kokoon Management

Responded March 26, 2018
Kokoon Hotel Surabaya
8.8
Excellent
Elisabeth from Australia
Business traveler
Standard Queen
Stayed 2 nights in June 2019

Good value but not perfect”

This is a nice boutique hotel with modern rooms, a small pool and gym and tasteful furnishings. Staff are also very friendly and helpful. My main issue is the noise. It travels so much in the rooms that I could hear my neighbors talking and also people in the corridor. Since I had meetings and activities each day I really needed a good sleep and this was more difficult because of the noise. Also the location seems OK during the day but at night it is dead (no restaurants, shops close by).

Reviewed June 20, 2019

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8.0
Excellent
Tiodora from Indonesia
Couple
Standard Queen
Stayed 2 nights in May 2019

Good”

A nice hotel with a beautiful lobby and restaurant. The room is clean and quite spacious for relatively cheap price. Despite the location is close to many tourism spots, such as Jembatan Merah and Jalan Gula, Sukha Loka temple and many others, I found the surroundings is a bit scary. So I'd rather not walk to the hotelafter dark. Aside from the surroundings, I found everything ok. The staffs are helpful and nice as well.

Reviewed May 18, 2019

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8.8
Excellent
NATTAWAT from Thailand
Solo traveler
Standard Queen
Stayed 2 nights in March 2019

unexpected !!”

I like the atmostphere of colonial building then I choose this hotel and everthing is perfect/unexpected .....except,when I ask for some fruit that I see from breakfast,it had kept in refrigerator(I woke up lately and out of breakfast time) but the waiter say ....NO ,you cannot!!! I think I know that is my fault but sometimes it is just tiny and hotel should mind guest. You still keep it around that area I just order new dish . This is not necessary to think too much.

Reviewed March 09, 2019

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