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KOI Resort and Spa Hoi An
KOI Resort and Spa Hoi An
KOI Resort and Spa Hoi An
KOI Resort and Spa Hoi An
KOI Resort and Spa Hoi An
KOI Resort and Spa Hoi An
KOI Resort and Spa Hoi An

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8.4

Excellent

555 reviews

555 reviews

Breakfast3
View2
Food & Dining1
See map

8

Excellent

Location rating score

Excellent location - 90 meters to the beach
Parking
FREE
Popular landmarks
Cua Dai Beach 90 m
Tra Que Vegetable Village 3.2 km
An Bang Beach 3.3 km
Precious Heritage by Rehahn 4.2 km
Hoi An Night Market 4.5 km
Central Market 4.5 km
Fukian Assembly Hall (Phuc Kien) 4.5 km
Hoi An Ancient Town 4.7 km
Old House of Tan Ky 4.8 km
Japanese Covered Bridge 5.0 km
Nearby landmarks
Cua Dai Beach 90 m
Bao ni 350 m
Charm Charm Tailor 380 m
Thu Thuy 450 m
Duc Minh Tailor 500 m
Gạo lứt Cẩm Thanh 1.0 km
Cam Thanh Com. house Playground 1.1 km
Yakim Costume Tailor 1.2 km
Alibaba Tailor 1.2 km
Pharmacy 1.9 km

KOI Resort and Spa Hoi An

Cua Dai Beach, Au Co Street, Hoi An, Cửa Đại, Hội An, Vietnam, 560000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Cửa Đại part of Hội An, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Hoi An Ancient Town. Rated with 5 stars, this high-quality property provides guests with access to restaurant, hot tub and indoor pool on-site.

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Highlights

Check-in [24-hour]

90 meters to the beach

Free Wi-Fi in all rooms!

Hot tub

Hot spring bath

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Hot tub

Bicycles

Free Wi-Fi in all rooms!

Cheaper than 76% of all properties in Hội An in the last 24 hoursCompared to 970 Hội An properties at Agoda for various dates
Value for money8.7
Distance to city center5 km
Location rating8.0
Nearest airportDa Nang International Airport (DAD)
Distance to airport25.3 km

Rooms available at KOI Resort and Spa Hoi An

Riverside Pool Villa 4 bedrooms with BBQ
...
  • Room size: 225 m²/2422 ft²
  • River view
  • 1 queen bed & 1 queen bed &...
Enter dates to see prices
Villa 3-Bedroom
...
  • Room size: 175 m²/1884 ft²
  • River view
  • 3 double beds
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Villa 4-Bedroom
...
  • Room size: 225 m²/2422 ft²
  • River view
  • 4 double beds
Enter dates to see prices
Riverside Pool Villa 3 bedrooms with BBQ
...
  • Room size: 175 m²/1884 ft²
  • River view
  • 1 queen bed & 1 queen bed &...
Enter dates to see prices
Bungalow with Garden View
...
  • Room size: 37 m²/398 ft²
  • Garden view
  • 1 double bed or 2 single be...
Enter dates to see prices
Four-Bedroom Villa with Private Pool and River View
...
  • Room size: 225 m²/2422 ft²
  • River view
  • 1 queen bed & 1 queen bed &...
Enter dates to see prices
Three-Bedroom Villa with Private Pool and River View
...
  • Room size: 175 m²/1884 ft²
  • River view
  • 1 queen bed & 1 queen bed &...
Enter dates to see prices
Lagoon Bungalow
...
  • Room size: 33 m²/355 ft²
  • Lake view
  • 1 double bed
Enter dates to see prices
Superior Double with Garden View
...
  • Room size: 27 m²/291 ft²
  • Garden view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Riverside Pool Villa, 4 Bedrooms(4 Queen Beds)
...
  • Room size: 225 m²/2422 ft²
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at KOI Resort and Spa Hoi An?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at KOI Resort and Spa Hoi An?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to KOI Resort and Spa Hoi An?

A stay at KOI Resort and Spa Hoi An also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the resort. For those who wish to drive their own cars, KOI Resort and Spa Hoi An has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Hội An with private transportation, the resort can arrange taxi service.

Is breakfast offered at KOI Resort and Spa Hoi An?

Wake up to a great buffet breakfast at KOI Resort and Spa Hoi An.

What are my dining options at KOI Resort and Spa Hoi An?

KOI Resort and Spa Hoi An features 2 on-site restaurants for your dining convenience.

What is the smoking policy at KOI Resort and Spa Hoi An?

KOI Resort and Spa Hoi An does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby KOI Resort and Spa Hoi An?

KOI Resort and Spa Hoi An’s neighborhood is Cửa Đại which includes popular restaurants such as Blue Wave Restaurant & Cafe, MY LY and Goby Restaurant.

What popular shopping places are close to KOI Resort and Spa Hoi An?

Located in the Cửa Đại area, KOI Resort and Spa Hoi An is close to great shopping choices like Bao ni, Charm Charm Tailor and Thu Thuy.

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Explore the neighborhood

What people love about KOI Resort and Spa Hoi An

  • 9.2

    Exceptional

    "The resort offers room/villa in 2-level house."

    Chan

    |

    September 12, 2022

  • 8.4

    Excellent
    Staff 

    "Nice place,quiet and nice staff."

    Anton

    |

    June 25, 2022

  • 9.6

    Exceptional

    "Nice place."

    Alexander

    |

    October 11, 2019

Overall rating:

8.4

Excellent
555 reviews
Cleanliness
8.7
Facilities
8.4
Location
8.0
Read all reviews >
More about KOI Resort and Spa Hoi An

More about KOI Resort and Spa Hoi An

KOI Resort and Spa Hoi An

Whatever your reason for visiting Hội An, KOI Resort and Spa Hoi An is the perfect venue for an exhilarating and exciting break away. The true local flavors and culture of Hội An are yours with a stay at KOI Resort and Spa Hoi An, located just 4.7 km from the famous Hoi An Ancient Town.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by KOI Resort and Spa Hoi An. Stay connected throughout your stay with free internet access provided. Your explorations of Hội An can be assisted with taxi and shuttle services available. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The resort's tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at KOI Resort and Spa Hoi An. In-room conveniences such as room service and daily housekeeping will make staying in a great choice.
The resort is entirely non-smoking. Smoking may only take place in restricted designated areas.
Rooms at KOI Resort and Spa Hoi An are designed with the guest in mind. To enhance your stay, some rooms at the resort come with linen service and air conditioning. The specially-designed rooms at KOI Resort and Spa Hoi An offer more than one layout option, including rooms that have separate living room and balcony or terrace. Some rooms have cable TV to keep guests entertained.
You may be assured to know that a refrigerator, bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at KOI Resort and Spa Hoi An, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the resort with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the resort. Once there, be sure to check out bar for some in-house nighttime fun.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, KOI Resort and Spa Hoi An has a range of activities that will meet your needs. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the hot tub. The resort's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The resort's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. With the resort's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Stay wet and wild with fun family water activities like fishing.


Around the property

While in Hội An, take some time to venture outside of KOI Resort and Spa Hoi An. Sometimes the best vacation days are spent doing nothing. With An Bang Beach located 3.5 km away, you can turn a sunny day into a perfect chill out with sand and surf. Your journey through Hội An can be completed with a short shopping stop at Hoi An Night Market located 4.4 km away.


Reasons to stay here

This accommodation beats more than 81% of competition in the city on room comfort.

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Amenities and facilities
Excellent
Facilities

8.4

Most talked about facilities

Breakfast

7 mentions

Swimming Pool

5 mentions

Beach

4 mentions

Food & Dining

2 mentions

Languages spoken

  • English
  • French
  • Vietnamese

Outdoor

  • Bicycles

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fishing
  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Private beach
  • Sauna
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • Adult-only property
  • Allergy-free rooms
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Bicycle rental [free]
  • Blackout curtains
  • Closet
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Fan
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Linens
  • Mini bar
  • Mirror
  • Private bathroom
  • Satellite/cable channels
  • Scale
  • Seating area
  • Separate dining area
  • Separate shower/bathtub
  • Shoeshine kit
  • Shower
  • Slippers
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Umbrella
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Restaurants on site

CHOPSTIX

  • Cuisine: American, Asian, Local
  • Menu: Buffet, A-la-carte
Location
Cua Dai Beach, Au Co Street, Hoi An, Cửa Đại, Hội An, Vietnam, 560000
Very good
Location

8

Airports

  • Da Nang International Airport (DAD)
    25.3 km 47 min drive
  • Chu Lai Airport (VCL)
    64.5 km

Public transportation

  • Nguyen Tat Thanh Bus Station
    5.2 km

Hospital or clinic

  • Pharmacy
    1.9 km

Shopping

  • Hoi An Night Market
    4.5 km
What's nearby

Popular landmarks

  • Cua Dai Beach
    90 m
  • Tra Que Vegetable Village
    3.2 km
  • An Bang Beach
    3.3 km
  • Precious Heritage by Rehahn
    4.2 km
  • Hoi An Night Market
    4.5 km
  • Central Market
    4.5 km
  • Fukian Assembly Hall (Phuc Kien)
    4.5 km
  • Hoi An Ancient Town
    4.7 km
  • Old House of Tan Ky
    4.8 km
  • Japanese Covered Bridge
    5.0 km

Nearby landmarks

  • Cua Dai Beach
    90 m
  • Bao ni
    350 m
  • Charm Charm Tailor
    380 m
  • Thu Thuy
    450 m
  • Duc Minh Tailor
    500 m
  • Gạo lứt Cẩm Thanh
    1.0 km
  • Cam Thanh Com. house Playground
    1.1 km
  • Yakim Costume Tailor
    1.2 km
  • Alibaba Tailor
    1.2 km
  • Pharmacy
    1.9 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-4 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The room rate on December 24, 2017 and December 31, 2017 is inclusive of gala dinner. Any additional guest is subject to an additional charge.
  • Rates are inclusive of a compulsory gala dinner on December 31, 2019 for number of guests paid in the room rate. Any extra guests are charged separately and are to pay directly to the hotel.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until23:30

Getting around

  • Distance from city center5 km
  • Travel time to airport (minutes)40

The property

  • Number of bars/lounges3
  • Number of floors2
  • Number of restaurants2
  • Number of rooms 176
  • Year property opened2014

Reviews of KOI Resort and Spa Hoi An from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.7
Facilities8.4
Location8.0
Service8.8
Value for money8.7
High score for Hội An
Rating
9+ Exceptional (95)
8-9 Excellent (37)
7-8 Very Good (20)
6-7 Good (6)
<6 Below Expectation (29)
Time of the year
Mar - May (28)
Jun - Aug (68)
Sep - Nov (43)
Dec - Feb (48)
All guests (368)
All room types
All languages

Show reviews that mention 

Showing 187 verified guest comments
12345
10.0
Exceptional
Martie from Canada
Couple
Stayed 2 nights in February 2019

Spectacular resort, exceptional service, amazing food ”

The resort is absolutely beautiful. Well maintained and has a plantation Asian vibe. Our room was immense, with a well appointed bathroom and a lovely balcony. The staff all around are extremely welcoming and friendly. They really are concerned that you have the best experience with your stay. The food selection at breakfast is so vast, you have no idea where to start!. They really do make you feel like a welcomed guest. The trip into Hoi An is short, and well worth it. Stunning town. Absolutely would look no further than the Koi, and plan to always make this my home when in the area.

Reviewed February 28, 2019

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Dear Martie, Thank you very much for your 10 points. We hope to welcome you back to discover more about this beautiful country. Our best regards

Responded March 30, 2019
KOI Resort and Spa Hoi An
9.6
Exceptional
Meredith from United States
Group
Villa 3-Bedroom
Stayed 4 nights in February 2019

Exceptional”

This place is absolutely stunning. It was a nice & quiet change after visiting Hanoi for a few days and before heading on down to Ho Chi Minh. I was traveling with family and we had an amazing time. They have a shuttle that runs about 4-5 times per day taking you into Hoi An or a taxi is about $3 one way. Lynn at the front desk was an amazing host and helped us with everything we needed...booking tours, more water in the room, etc. She was awesome, and all of the staff were really. My only small disappointment was that this is across the street from the beach which I was really looking forward to having a little beach time during our busy vacation and this beach is damaged. it was all sandbags so we opted for a little pool time which was fabulous but still this doesn't have a nice private beach for lounging, you can access it by walking across the street but there's not a sandy beach to enjoy. All in all though the resort itself is amazing and I've never stayed anywhere like it! We l

Reviewed March 03, 2019

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Dear Meredith Thank you very much for your compliment We hope to welcome you back to discover more about this beautiful country. Our best regards

Responded March 30, 2019
KOI Resort and Spa Hoi An
10.0
Exceptional
bridget from Canada
Solo traveler
Superior Double with Garden View
Stayed 1 night in February 2019

Exceptional”

A wonderful small resort! There were always more than enough staff eager to please to do anything they could for you. Rooms were just as beautiful as the resort it’s self. A very nice relaxing experience. Would highly recommend the spa pool for a lovely spot to hang out all afternoon in the sun!

Reviewed March 02, 2019

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Dear Bridget, Thank you very much for your compliment We hope to welcome you back in the soonest time Our best regards

Responded March 30, 2019
KOI Resort and Spa Hoi An
9.2
Exceptional
Dave
Couple
Superior Double with Garden View
Stayed 2 nights in May 2019

Great, relaxing stay at a beautiful resort.”

We originally booked the "garden view" room, but were upgraded to a Bungalow with garden view, as the garden view room was in a poor state and lacked any garden view. I don't recommend you book that room (and they ought to rename it), but the Bungalow is certainly highly recommended. The remainder of this review will be for the Bungalow with garden view instead. The Bungalow is a great room with comfortable bed and luxurious bathroom that has a large shower area and spacious and deep bathtub. The TV comes with all the usual channels you might like. The resort's breakfast buffet is nice with a good variety of choices. For vegetarians and vegans they have a few a la carte options that they can serve for breakfast as-well, and some of the buffet options are compatible as-well. Be sure to ask the staff so they can point you to the right dishes. Do note that the resort's bread (including baguette) contains milk. Overall we can highly recommend the bungalow room and this resort.

Reviewed May 10, 2019

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Dear Dave, Thanks a lot for your review. We strive here to provide a superior service experience for every guest; therefore your feedback is very important to us! And we are pleased to hear that overall you enjoyed your stay and can recommend our resort to the others. We look forward to welcoming you back again in the future! All the best until such times! Sincerely, Guest Relation Team | KOI Resort & Spa-Hoi An .

Responded May 15, 2019
KOI Resort and Spa Hoi An
9.6
Exceptional
Cuong from Vietnam
Family with young children
Stayed 3 nights in July 2019

All the staff at the Koi so friendly”

We stayed at this resort for 3 days.. Very impressed by their friendly staffs. Their facilities are great. Food is very good, they offer various choices for breakfast. You will need to walk 10 minutes to the resort's private beach since the one in front of resort is ruined.

Reviewed July 21, 2019

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Dear Mr(s) Cuong, First, allow me to apologize for the delay in our response to your love wonderful review, July 2019 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Joshua Primus Guest Relation Officer

Responded October 23, 2019
KOI Resort and Spa Hoi An
9.6
Exceptional
thomas from United States
Family with young children
Bungalow with Garden View
Stayed 2 nights in December 2019

Exceptional”

This is second time I have stayed with Koi hotel. Every thing good. Koi hotel located 5 km from the old square of Hoi An but they have free shuttle bus more than 4 round trips per day.

Reviewed December 22, 2019

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Dear Mr. Thomas, It's always a pleasure seeing you. Thanks so much for your positive feedback and good vibes. We're happy that you're happy, and we're looking forward to your next visit. Hurry back! Mr. Felipe Martinez Guest Relations Manager

Responded December 24, 2019
KOI Resort and Spa Hoi An
9.6
Exceptional
Alexander from United States
Couple
Lagoon Bungalow
Stayed 1 night in September 2019

Nice”

Nice place. Has beach right across the road and shuttle service around the place if you want as its quite big. Restarunts good but expensive.

Reviewed October 11, 2019

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Dear Mr. Alexander, First, allow me to apologize for the delay in our response to your love wonderful review, dated October 11, 2019, due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relation Manager

Responded October 23, 2019
KOI Resort and Spa Hoi An
9.2
Exceptional
stephen from Australia
Couple
Superior Double with Garden View
Stayed 3 nights in June 2019

Exceptional”

Very helpful staff and really enjoyed the small pool with the poolside bar / snacks. Food a little expensive in my opinion but didn't seem to hold me back on the spend.

Reviewed June 18, 2019

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Dear Stephen, We’re grateful to you for recognizing our fantastic swimming pool area with a poolside bar and glad that you enjoyed your stay! It was our pleasure to host you and we hope that in the future we’ll be able to do so again. Sincerely, Guest Relations Team | KOI Resort & Spa-Hoi An.

Responded July 07, 2019
KOI Resort and Spa Hoi An
9.2
Exceptional
KI from Hong Kong SAR, China
Couple
Superior Double with Garden View
Stayed 1 night in April 2019

Exceptional”

The spa package is pretty good value, but the aircon in the room was dripping water, otherwise its okay

Reviewed December 29, 2019

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Dear Mr(s). Ki, Thank you for let us know about our Airconditioner system. We are sorry that the item did not meet your expectations. We understand that you are disappointed, and we apologize for any inconvenience this may have caused you. We can assure you that our products undergo several stages of inspection to ensure quality. We regret that this error slipped past our quality measures. We will replace the product. Thank you again for bringing this issue to our attention. If you have other concerns, please don’t hesitate to reach out to us. Kind regards, Mr. Felipe Martinez O. Guest Relations Manager KOI Resort & Spa - Hoi An

Responded December 30, 2019
KOI Resort and Spa Hoi An
8.4
Excellent
Anton from Vietnam
Couple
Lagoon Bungalow
Stayed 1 night in June 2022

Relax weekend.....”

Nice place,quiet and nice staff.

Reviewed June 26, 2022

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6.4
Good
Jean from Hong Kong SAR, China
Family with young children
Bungalow with Garden View
Stayed 4 nights in July 2019

1 star for the restaurant in a 4 stars hotel.”

We stayed 5 nights in this hotel and had lunch and dinner in the unique opened hotel restaurant. The menu is very simple and the menu is the same for lunch and dinner so in 5 days we tasted almost everything from the menu but for the same order we had different presentation and different items(vegetables are sometime served with rice sometime without) we also experienced long waiting time while the restaurant was empty, and once they forgot to serve the desert. The personnel is very polite and very respectful but somehow lack of training.

Reviewed July 20, 2019

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Dear Ms. Jean, First, allow me to apologize for the delay in our response to your review, dated July 2019 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We do apologize for all the inconvenience that you had during your stay. We monthly perform training for our staff, due this inconvenience we decide to start other programs for all our employees. Once again, thanks for your feedback. Kind Regards Joshua Primus Guest Relation Officer

Responded October 23, 2019
KOI Resort and Spa Hoi An
5.6
Alan from Australia
Couple
Lagoon Bungalow
Stayed 1 night in February 2021

extremely disappointing ”

Koi resort advertises that it has 3 restaurants and two bars, however, when we arrived, all of these facilities were closed. We were only informed of this after arrival which was extremely disappointing as we had planned to spend the whole time in the resort relaxing. We also needed some ice to put in a few drinks we were having before dinner, however, on contacting reception we were told they could not give us any ice, which again is very poor service for a 5 star hotel. The resort itself is quite dated and starting to look the worse for wear and is not somewhere I would recommend if you are looking for the full 5 star luxury which we paid for. Very, very disappointing.

Reviewed February 16, 2021

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5.2
Jung from United States
Couple
Bungalow with Garden View
Stayed 1 night in August 2019

Decent Facilities with Horrible Service”

1. Superior room is dilapidated. However, bungalow is quite satisfactory. 2. There is no "garden view" as there is no garden. It is in fact bungalow with "building view." In order to have a view, you have to stay in a 3 or 4 bedroom villa or bungalow with lagoon view. 3. Staffs act like government employees in an authoritarian regime. They order you to be satisfied with what they offer, not accommodate your needs. 4. This resort is dominated by large groups. And they are truly noisy.

Reviewed August 19, 2019

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Dear Mr(s) Jung, First, allow me to apologize for the delay in our response to your review, dated August 2019 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We do apologize for all the inconvenience that you had during your stay. We monthly perform training for our staff, due this inconvenience we decide to start other programs for all our employees. Once again, thanks for your feedback. Kind Regards Joshua Primus Guest Relation Officer

Responded October 23, 2019
KOI Resort and Spa Hoi An
4.4
Hong from Germany
Couple
Bungalow with Garden View
Stayed 7 nights in August 2019

Beautiful resort but bad management ”

We went to the koi because of we wanna relax a few days, but the whole stay was not relaxed. When we arrived they told us to do not steal anything. After this she was asking for security money (deposit) if we are gonna destroy things or are going to steal. Also was asking for tip... horrible Desaster every day one bus full of Vietnamese people came and scream around at the whole resort, was climbing the chairs which we are sitting on it and make party really loud party and karaoke the whole night! Please went anywhere else and beware of staying there. Manager wasn‘t there and staff was not friendly, breakfast was in a room without aircon and with a lot of people. Anyway it will be better to stay in another hotel resort oder Hostel! Not 5 Star

Reviewed August 22, 2019

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Dear Mr(s) Hong, First, allow me to apologize for the delay in our response to your review, dated August 2019 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We do apologize for all the inconvenience that you had during your stay. We monthly perform training for our staff, due this inconvenience we decide to start other programs for all our employees. Once again, thanks for your feedback. Kind Regards Joshua Primus Guest Relation Officer

Responded October 23, 2019
KOI Resort and Spa Hoi An
3.6
Thi from Singapore
Family with young children
Superior Double with Garden View
Stayed 1 night in September 2019

Rude&impolite manager. Insult guest. Not well-trained staff. Facility is definitely not 5-star”

I would like to complain the Manager named Ngoc Phap (Or whichever full name that the staff refused to disclose, that i find it ridiculous). You can check again with the receptionist-in-charge on 25th Sep’19, at around 4 or 5pm. He is such a rude and impolite person, which i find it hard to understand why he is a Manager of a 5-star resort. He called my room to demand the guest to go down to the receptionist to pay extra fees. His tone was to command the guest to come down and pay, not politely talking to the guest. He blamed the mis-charge of extra fees on the guest, and accused the guest of mis-informing. To be frank, even if the mistake is on guest, the staff and resort should not have talked to guest in such a bossy and freaking rude manner. Not to mention, while i didn’t managed to finish my conversation, he HUNG UP the phone on me!!! What’s wrong with this self-claimed 5-star?? Even a one-star hotel staff would never hung up on guest in such a way. It is a norm that any hotel or resort staff will include the polite additions such as Please, Thank you, Sorry in their conversion with Guest, however not even a SINGLE of these words coming his mouth when talking to me. How is this possible that a Manager does not even know a basic hotel manner. Even if i made a big fuss with the staff, i still didnot receive any apologies form him. He obviously looked down on guest. He definitely should go back to primary school to learn basic etiquettes. The first day totally destroyed my mood at the resort. Seriously, I would not recommend this hotel at all if you are looking for resort to rest. There are thousands of 4-star hotels out there with much better service and lower price. And not to mention, the water pressure is so weak and you must wait for a while for hot water to come out. Sound proof is not good, i cannot hear people next door talking. Seriously regret paying for this kind of rude service. I will make sure to spread this experience among my social circle of fr

Reviewed September 29, 2019

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Dear Ms.Thi, First, allow me to apologize for the delay in our response to your review, dated September 2019 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thank you for letting us know. Your feedback is very important to our company, which helps us to continue growing and be able to reach all the expectations of our customers. We do apologize for all the inconvenience that you had during your stay. We monthly perform training for our staff, due this inconvenience we decide to start other programs for all our employees. Once again, thanks for your feedback. Best wishes on your future travels. Kind Regards Felipe Martinez Guest Relation Manager

Responded October 23, 2019
KOI Resort and Spa Hoi An
9.2
Exceptional
Benjamin from Canada
Couple
Lagoon Bungalow
Stayed 6 nights in July 2017

private spa”

A person who is used to having some personal space and who likes to relax in the room at the end of the day may find the rooms too small. I have travelled a fair bit, and I would say the room we had was the smallest hotel room I have ever stayed in, except in my backpacker days. The quality of the room was great - clean, well laid out, stylish, etc. We just found it tight. We also found the breakfast buffet restaurant could get surprisingly busy and noisy. It seems they allow tour groups to use the restaurant and main pool for a period of time in the morning. We started taking breakfast as late as possible, and that helped a lot. By that time, the restaurant had cleared out and then we could relax and enjoy our morning coffee. For us, everything else was great. We had a really nice time. A highlight was the private spa area at the other end of the complex. There is a pool, cafe and lounging area there, as well as the spa treatment rooms.

Reviewed April 21, 2018

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Dear Mr(s) Hyunsoo, First, allow me to apologize for the delay in our response to your love wonderful review, dated July 2017 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Joshua Primus Guest Relation Officer

Responded October 23, 2019
KOI Resort and Spa Hoi An
9.2
Exceptional
James from Australia
Family with teens
Stayed 8 nights in December 2017

Christmas in Vietnam ”

Great location, very helpful staff wonderful breakfasts. When we stayed unfortunately it rained a lot, so a games room would have been good. Also perhaps a more frequent shuttle bus service from the hotel to the ancient town. Apart from that I can't fault the Koi Resort, or the friendly staff.

Reviewed January 02, 2018

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Dear Mr(s) Migyeong, First, allow me to apologize for the delay in our response to your love wonderful review, dated January 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know your feedback help us to continue growing and be able to reach all the expectations of our customers. Thanks for your good ideas, I will inform my Team to create a Games Room and also to improve the frequency of the shuttle services. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relation Manager

Responded October 23, 2019
KOI Resort and Spa Hoi An
10.0
Exceptional
Margreta from Australia
Family with teens
Villa 3-Bedroom
Stayed 3 nights in January 2018

Beautiful resort, excellent customer service and friendly staff.”

As soon as you arrived you feel special. All the staff at the Koi so friendly. The 3 bedroom villa is situated in a nice setting. We had our breakfast and dinner at the chopsticks restaurant. Great food and reasonable price. We would come back again to stay in this beautiful resort.

Reviewed February 04, 2018

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Dear Ms. Margreta, First, allow me to apologize for the delay in our response to your love wonderful review, dated February 2018 due to technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know the good work of our team, I will express your opinion to all the people who made your stay memorable. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relation Manager

Responded October 23, 2019
KOI Resort and Spa Hoi An
8.8
Excellent
Thuy from Vietnam
Couple
Superior Double with Garden View
Stayed 2 nights in March 2017

New Hotel”

The hotel seems private owned and has just started operation thus still needs alot of improvement to meet 5* standard. Hotel is quite far from Hoi An or Da Nang, not very convenient for city visit. Breakfast is impressive during weekend with a lot of choices. Swimming pool is small and looks not attractive so I did not use. Rooms at the first floor are lacking of privacy thus recommended to book the ones at 2nd floor.

Reviewed March 31, 2017

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Dear Mr.(s) Thuy, First, allow me to apologize for the delay in our response to your review made dated March 2017. We want to express our gratitude for your comments, we always focus on providing the best service to our guests and we focus in to improve our facilities, thanks for letting us know your opinion is very important to us. I will like to invite you once again to visit us since our facilities are different our we have 2 swimming pool and we provide Free Shuttles bus to downtown Hoi An. We would love to see you again very soon Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relations Manager

Responded October 23, 2019
KOI Resort and Spa Hoi An
9.6
Exceptional
Elizabeth from Australia
Couple
Stayed 2 nights in September 2017

Absolutely amazing”

KOI was the best hotel we stayed at during our 3 week vacation in Vietnam/Cambodia. Very friendly and helpful staff. Great facilities and spa. Amazing breakfast. Restaurant was a bit pricey but very easy to catch a shuttle bus to old town for local foods

Reviewed September 21, 2017

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Dear Ms. Elizabeth, First, allow me to apologize for the delay in our response to your review, dated September 2017 due to Technical problems. We want to express our gratitude for your comments, we always focus on providing the best service to our guests, thanks for letting us know the good work of our team, I will express your opinion to all the people who made your stay memorable. We would love to see you again very soon, do not hesitate to tell your friends about your experience at our Resort. Thank you for choosing us to have a very good day. Best regards Felipe Martinez Guest Relations Manager

Responded October 23, 2019
KOI Resort and Spa Hoi An
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