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Kavy Hotel Boutique
Kavy Hotel Boutique
Kavy Hotel Boutique
Kavy Hotel Boutique
Kavy Hotel Boutique
Kavy Hotel Boutique
Kavy Hotel Boutique

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5.3

Review score

741 reviews

741 reviews

The location of the hotel is good.

Yihui
- Feb 24, 2022
See map

7.1

Very good

Location rating score

Very good location
Parking
Available
Popular landmarks
Time Tunnel Museum 250 m
Raju Hill Strawberry Farm 690 m
Sam Poh Temple 770 m
Big Red Strawberry Farm 860 m
Cameron Highlands Butterfly Garden 2.0 km
Agro Technology Park in MARDI 3.1 km
Mossy Forest 3.6 km
Cameron Lavender 3.6 km
Cameron Highlands Trail No. 10 4.1 km
Cameron Bharat Tea Estate 5.2 km
Nearby landmarks
Time Tunnel Museum 250 m
Multicrops Central Market 280 m
Kok Lim Strawberry Farm 320 m
Vegetable Farms 500 m
Parit Water Fall 570 m
Klinik Wong 660 m
Raju Hill Strawberry Farm 690 m
Klinik Liau & Cheam 760 m
Brinchang Town 770 m
Sam Poh Temple 770 m

Kavy Hotel Boutique

21 Jalan Angsana Satu, Brinchang, Cameron Highlands, Malaysia, 39100 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Brinchang part of Cameron Highlands, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Cameron Bharat Tea Estate. As an added bonus, restaurant is provided on-site to conveniently serve your needs.

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Highlights

270 meters to Time Tunnel Museum

Check-in [24-hour]

Free Wi-Fi in all rooms!

Daily housekeeping

Blackout curtains

Facilities

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Check-in [24-hour]

Shops

Coffee shop

Bar

This property is in high demand!

3 travelers have booked today.

Value for money5.1
Location rating7.1
Nearest airportSultan Azlan Shah Airport (IPH)
Distance to airport33.9 km

Rooms available at Kavy Hotel Boutique

Boutique Room
...
  • Room size: 18 m²/194 ft²
  • Smoking allowed
  • 1 queen bed
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Suite with City View
...
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    Vibe
    ...
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      Boutique Room with No Window
      ...
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        Boutique Triple Room (1 Queen Bed and 1 Twin Bed)
        ...
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          Single
          ...
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            Boutique Deluxe
            ...
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              Boutique Triple Room
              ...
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                Deluxe Queen Bed Room
                ...
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                  Design Triple Room
                  ...
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                    Frequently asked questions

                    What time is check-in and check-out at Kavy Hotel Boutique?

                    Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The hotel also offers 24-hour check-in.

                    How do I get to Kavy Hotel Boutique?

                    For those who wish to drive their own cars, Kavy Hotel Boutique has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge.

                    Is breakfast offered at Kavy Hotel Boutique?

                    Adults can enjoy breakfast offered with an additional charge of 12 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

                    What are my dining options at Kavy Hotel Boutique?

                    To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

                    Can special events be hosted at Kavy Hotel Boutique?

                    Small or intimate events like honeymoons can also be accomodated.

                    What is the smoking policy at Kavy Hotel Boutique?

                    Kavy Hotel Boutique is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

                    What restaurants are nearby Kavy Hotel Boutique?

                    Restaurants including You Hoo restaurant, FU Guang Vegetarian Restaurant and Restoran Sri Sentosa are popular in Kavy Hotel Boutique’s neighborhood which is known as Brinchang.

                    What popular shopping places are close to Kavy Hotel Boutique?

                    Shopping options in Kavy Hotel Boutique’s Brinchang neighborhood include Cameron Square.

                    What are popular attractions near Kavy Hotel Boutique?

                    Kavy Hotel Boutique’s location in the Brinchang neighborhood makes it close to famous attractions including Time Tunnel Museum, Cameron Highlands Butterfly Garden and Sam Poh Temple.

                    What popular natural sightseeing spots are close to Kavy Hotel Boutique?

                    Kavy Hotel Boutique’s nearby natural sights include Raju Hill Strawberry Farm, Ee Feng Gu Bee Farm and Cameron Highlands Jungle Trail No. 1 located in the same Brinchang area.

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                    Explore the neighborhood

                    What people love about Kavy Hotel Boutique

                    • 8

                      Very good
                      Location

                      "The location of the hotel is good."

                      Yihui

                      |

                      February 24, 2022

                    • 9.2

                      Exceptional

                      "Room is comfortable for me and my husband."

                      MOHD

                      |

                      October 15, 2021

                    • 9.6

                      Exceptional
                      Cleanliness

                      "Room is clean and comfortable"

                      Evan

                      |

                      October 4, 2020

                    Overall rating:

                    5.3

                    Review score
                    741 reviews
                    Cleanliness
                    4.7
                    Facilities
                    4.7
                    Location
                    7.1
                    Read all reviews >
                    More about Kavy Hotel Boutique

                    More about Kavy Hotel Boutique

                    Kavy Hotel Boutique

                    Take everything available in Cameron Highlands with a comfort stay at Kavy Hotel Boutique.
                    Kavy Hotel Boutique provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as express check-in or check-out and luggage storage for guests' convenience.
                    If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need.
                    Feel right at home during your stay at Kavy Hotel Boutique. Some rooms are equipped with linen service and blackout curtains for your convenience. In-room entertainment such as television, is provided for guests in select rooms. The hotel also offers a coffee or tea maker and instant tea in some rooms for when you feel like it is needed.
                    Kavy Hotel Boutique also provides towels in some of its bathrooms for your convenience.


                    Dining and things to do

                    Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Kavy Hotel Boutique caters to its guests varied dietary restrictions with cuisine types such as halal available. A night in at the hotel's bar can be as fun as a night out with your travel companions.
                    Kavy Hotel Boutique has vending machines that provide round-the-clock refreshment, at low cost.
                    Kavy Hotel Boutique lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Finish your vacation days right by dropping in at the salon. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


                    Around the property

                    Take some time to explore Cameron Highlands during your stay at the hotel. The most popular local attraction is probably Big Red Strawberry Farm only 860 m away. An afternoon of browsing the works at Time Tunnel Museum located 240 m away can familiarize you with the local art scene.


                    Reasons to stay here

                    Rooms don't get much cheaper than here, being less than 84% of the city's accommodation.
                    Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 90% of the city's accommodation.
                    It's hard to beat the room comfort here, which is rated higher than 90% of other accommodations in Cameron Highlands.

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                    Amenities and facilities
                    Review score
                    Facilities

                    4.7

                    Most talked about facilities

                    Housekeeping

                    39 mentions

                    Internet

                    19 mentions

                    Breakfast

                    4 mentions

                    Car Park

                    4 mentions

                    Languages spoken

                    • English
                    • Malay

                    Internet access

                    • Free Wi-Fi in all rooms!
                    • Wi-Fi in public areas

                    Things to do, ways to relax

                    • Ticket services
                    • Tours

                    Cleanliness and safety

                    • First aid kit
                    • Hand sanitizer
                    • Physical distancing of at least 1 meter
                    • Protective screens in common areas
                    • Safe dining setup
                    • Staff trained in safety protocol
                    • Temperature check for guests and staff

                    Dining, drinking, and snacking

                    • Bar
                    • Coffee shop
                    • Restaurant [halal]
                    • Restaurants
                    • Vending machine

                    Services and conveniences

                    • Contactless check-in/out
                    • Convenience store
                    • Daily housekeeping
                    • Elevator
                    • Food delivery
                    • Luggage storage
                    • Salon
                    • Shops
                    • Smoking area

                    For the kids

                    • Family room

                    Access

                    • CCTV in common areas
                    • CCTV outside property
                    • Check-in/out [express]
                    • Check-in [24-hour]
                    • Fire extinguisher
                    • Non-smoking rooms
                    • Pets allowed
                    • Safety/security feature
                    • Smoke alarms

                    Getting around

                    • Car park [charges apply]
                    • Car park [nearby]
                    • Car park [on-site]

                    Available in all rooms

                    • Blackout curtains
                    • Close-caption TV
                    • Clothes rack
                    • Coffee/tea maker
                    • Complimentary tea
                    • Desk
                    • Dressing room
                    • Fan
                    • Free bottled water
                    • Linens
                    • Mirror
                    • Shower
                    • Sleep comfort items
                    • Smoking allowed
                    • Socket near the bed
                    • Towels
                    • TV
                    Location
                    21 Jalan Angsana Satu, Brinchang, Cameron Highlands, Malaysia, 39100
                    Very good
                    Location

                    7.1

                    Airports

                    • Sultan Azlan Shah Airport (IPH)
                      33.9 km 1.7 hour drive
                    • Penang International Airport (PEN)
                      152.7 km 3.2 hour drive

                    Public transportation

                    • Tanah Rata Bus Station
                      3.2 km

                    Hospital or clinic

                    • Klinik Wong
                      660 m

                    Convenience store

                    • On-site
                    What's nearby

                    Popular landmarks

                    • Time Tunnel Museum
                      250 m
                    • Raju Hill Strawberry Farm
                      690 m
                    • Sam Poh Temple
                      770 m
                    • Big Red Strawberry Farm
                      860 m
                    • Cameron Highlands Butterfly Garden
                      2.0 km
                    • Agro Technology Park in MARDI
                      3.1 km
                    • Mossy Forest
                      3.6 km
                    • Cameron Lavender
                      3.6 km
                    • Cameron Highlands Trail No. 10
                      4.1 km
                    • Cameron Bharat Tea Estate
                      5.2 km

                    Nearby landmarks

                    • Time Tunnel Museum
                      250 m
                    • Multicrops Central Market
                      280 m
                    • Kok Lim Strawberry Farm
                      320 m
                    • Vegetable Farms
                      500 m
                    • Parit Water Fall
                      570 m
                    • Klinik Wong
                      660 m
                    • Raju Hill Strawberry Farm
                      690 m
                    • Klinik Liau & Cheam
                      760 m
                    • Brinchang Town
                      770 m
                    • Sam Poh Temple
                      770 m
                    Distances shown are straight-line distances on the map. Actual travel distances may vary.
                    Property policies
                    Children and extra beds

                    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

                    All children are welcome.

                    Infant 0-1 year(s)
                    Stay for free if using existing bedding.
                    Baby cot/crib may be requested directly from the property.
                    Children 2-11 year(s)
                    Stay for free if using existing bedding.
                    If you need an extra bed, it will incur an additional charge.
                    Guests 12 years and older are considered as adults
                    Must use an extra bed which will incur an additional charge.
                    Others
                    • When booking more than 5 rooms, different policies and additional supplements may apply.
                    Some helpful facts

                    Check-in/Check-out

                    • Check-in from15:00
                    • Check-in until06:59
                    • Check-out from00:00
                    • Check-out until12:00

                    Extras

                    • Breakfast charge (unless included in room price)12 MYR

                    The property

                    • Number of rooms 12
                    • Year property opened2019
                    Property announcements

                    Guests are required to pay Cukai Kelestarian (Sustainability Tax) of MYR 3.00 per room per night, as required by the Pahang State Government. This amount is not included in the room rate and will be paid directly to the hotel.

                    Reviews of Kavy Hotel Boutique from real guests

                    Provided by verified guests of Agoda
                    5.3
                    /
                    10
                    Review score
                    Cleanliness4.7
                    Facilities4.7
                    Location7.1
                    Room comfort and quality4.9
                    Service5.3
                    Value for money5.1
                    High score for Cameron Highlands
                    Rating
                    9+ Exceptional (21)
                    8-9 Excellent (11)
                    7-8 Very Good (45)
                    6-7 Good (47)
                    <6 Below Expectation (366)
                    Time of the year
                    Mar - May (131)
                    Jun - Aug (147)
                    Sep - Nov (102)
                    Dec - Feb (110)
                    All guests (741)
                    All languages

                    Show reviews that mention 

                    Showing 490 verified guest comments
                    12345
                    7.2
                    Very good
                    Vishal from India
                    Family with teens
                    Stayed 2 nights in December 2015

                    Good at this price”

                    we booked 2 rooms in this Hotel as made the booking on last minute when other Hotels were not available. In Cameron Highland there are plenty of Hotels with almost same price range so if you are planning better book well in advance to avoid left overs. :) There was no Air Con. and Fan which actually was not required as we stayed in Dec, for other months not so sure about the climate, but in Dec even fan is definitely not required instead you need to use blanket.

                    Reviewed August 01, 2016

                    See room deals

                    9.0
                    Exceptional
                    Bennett
                    Couple
                    Stayed 1 night in June 2011

                    Greatest hotel attach with wide bathroom”

                    Great location with acceptable price

                    Great location in center of cameron highland, very suitable for traveler or for business trip. will come back again.

                    Reviewed September 19, 2011

                    See room deals

                    7.7
                    Very good
                    jeniffer from Malaysia
                    Family with teens
                    Stayed 1 night in April 2012

                    Strategic location but no breakfast”

                    Friendly staff

                    The environment is quite nice, the staff are very helpful and friendly. They provided us a lot of site of attractions nearby Cameron Highlands. The hotel location is strategic and convenient. There are a lot of restaurants and shops nearby the hotel. However, the hotel doesn't provide daily breakfast and newspaper.

                    Reviewed July 12, 2012

                    See room deals

                    6.7
                    Good
                    ONG from Malaysia
                    Couple
                    Stayed 1 night in September 2012

                    Friendly and lovely hotel”

                    Reasonable price, clean and strategic location

                    Satisfied with my stay at Kavy Hotel. Friendly staff and most importantly the cleanness of the hotel. In the morning to afternoon, there is few farms to visit, just walking distance. At night, there is a night market. Price of the food wise, it is reasonable I would like to said. Do shop and ask around if you want to buy vegetables, some they might give some great price!

                    Reviewed September 20, 2012

                    See room deals

                    9.6
                    Exceptional
                    Evan from Malaysia
                    Couple
                    Suite with City View
                    Stayed 1 night in September 2020

                    Comfortable stay”

                    Hotel located at Brinchang which nearby many restaurant and easy to get grocery. Room is clean and comfortable

                    Reviewed October 04, 2020

                    See room deals

                    7.3
                    Very good
                    Faisal from Malaysia
                    Couple
                    Stayed 2 nights in October 2011

                    great location and value for money”

                    nearby to night market & unique interior design

                    Overall, I'm satisfy with Kavy Hotel service. Just one thing.. I hope wifi coverage will upgrade to room 209 because this room not have wifi coverage.

                    Reviewed October 20, 2011

                    See room deals

                    6.7
                    Good
                    Mohd from Malaysia
                    Couple
                    Stayed 2 nights in June 2011

                    Nice hotel but less parking space”

                    located at the center of brinchang town.strategic point.

                    need little bit improvement on housekeeping: 1. dirty cup 2. no towel when check-in.must go down to counter and ask for towel accomodation: 1. wifi only at lobby.it's better to upgrade for full access at all room. 2. heater not function well but still can use. overall: still value for money.thinking to stay again at this hotel if go to cameron highland but hope there's improvement.

                    Reviewed June 15, 2011

                    See room deals

                    8.0
                    Excellent
                    Hidir from Malaysia
                    Couple
                    Stayed 2 nights in December 2015

                    Not so good. Just so so”

                    The location is strategic in the Township of Brinchang. 5 minutes walking distance from Pasar Malam. but! but! but! Not clean and not beautifully decorated room. There is not enough lighting. Expensive and is not worth cost. worse room, bad hygiene, super noisy, bed was super uncomfortable 3 toilet was sucks. very dirty, spoilt toilet door, the toilet cover was spoilt too. VERY NOT WORTH FOR MONEY!

                    Reviewed July 14, 2016

                    See room deals

                    8.0
                    Excellent
                    LEE from Malaysia
                    Group
                    Stayed 1 night in May 2012

                    great location but small room”

                    nice boutique

                    small rooms but great location. nice boutique. rooms with glass window facing to corridor are just sexy. easy access to night market, restaurant and other places. steamboats are just around you. cactus garden and rose garden are just opposire. is so cold at midnight. parking is not a problem even we went out and come home late

                    Reviewed May 14, 2012

                    See room deals

                    6.3
                    Good
                    Cheah
                    Group
                    Stayed 1 night in January 2012

                    Good location but old room”

                    near night market

                    is a good location located in cameron highland. it take me about 2 minute walking distance to night market. apart for that, it have many shop lot and some visited places near by. but this hotel lack of facilities, nothing can do in this hotel except sleep. this hotel look a bit old and felt not comfort enough.

                    Reviewed February 03, 2012

                    See room deals

                    8.3
                    Excellent
                    ALY from Malaysia
                    Group
                    Stayed 1 night in September 2011

                    Small hotel but with nice location”

                    Hotel location

                    The hotel room is very clean, hotel staff also very friendly. The best is this hotel very near to the Pasar malam, we only need walk less than 5 minute. It is nice hotel with reasonable price.

                    Reviewed September 28, 2011

                    See room deals

                    6.3
                    Good
                    Mohamed from Malaysia
                    Couple
                    Stayed 2 nights in May 2011

                    Budget traveller”

                    Location

                    This is my first time travelling to Cameron.I had a nice trip. The hotel was a nice place to stay for budget travellers.. The check in was quick n within min we were already in our room. First impression d hotel deco was just ok. The hall way was a bit damp but d air was cooling. There were no room service during our stay. Hotel staff were friendly. Initially we thought that there were no towels provided but after finding out it seems that we had to collect our own towels at d reception.. As for location wise, its located in middle of brinchang. Very near to the weekend Market within Ealing distance.. Parking was a bit difficult during weekend. But not to worry as the manager says we r allowed to park at d basement parking over a regency hotel if I'm not mistaken.. D farms is about 10km away from d hotel.. I suggest u to drive as d road a bit hilly.. Quality strawberries and vegetables r d ones from d farm, no doubt they r a bit expensive from d one selling at d Market..

                    Reviewed May 31, 2011

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                    8.0
                    Excellent
                    Faiz from Malaysia
                    Family with teens
                    Stayed 2 nights in October 2011

                    value for money”

                    2 queen size bed in 2 seperate room, better than in picture

                    great location in brincang, easy for food, a walk to night market. Brincang do get traffic jam at certain time (most time), during peak season, having the hotel at the right location, we are so appreciated the 2 queens size bedroom is large enough for our family of 4A and 2C. wish the Wi-Fi covered all rooms and not only at lobby. but for the price, it is acceptable

                    Reviewed October 26, 2011

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                    4.3
                    Cecile from France
                    Couple
                    Stayed 2 nights in August 2012

                    Dirty hotel in a city without charm”

                    Conveniently located for a day-2 in Cameron Highlands

                    Kavy Hotel is located inside a city in Cameron Highlands. Cities in Cameron Highlands have no charm at all. Buildings are ugly, cities are dirty... The hotel was dirty : we found a dead cockroach on the floor and a lots of hair, the bathroom are very basic (shower located above the toilet seat), the hotel is in a noisy street so if your room has windows on the street, don't except to sleep late ! It supposed to have a free wifi but it didn't work and the people at the lobby didn't know how to fix it.

                    Reviewed August 15, 2012

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                    8.7
                    Excellent
                    Vu from Vietnam
                    Couple
                    Stayed 2 nights in June 2011

                    Comfortable hotel with friendly and helpful staffs”

                    Walking distance to night market, downtown with lots of reputable restaurants

                    The hotel is well known to the locals, taxi drivers so you can call taxi easily from here. It is next door to a very nice souvernirs shop and strawberry bakery . It is also surrounded by restaurants where you can enjoy your breakfast with tapah, rice with food chosen on your own. KFC, ATM of CIMB bank, taxi stand and gardiana shops are surpassed nearby for your convenience. From here you can also take bus to the nearest city Ipoh from which you can travel to Singapore and many other regions in Malaysia. We enjoyed our time here. We are also very satisfied with country side tours offered by Kangs holiday which provides a really friendly and knowledgeable tourguide.

                    Reviewed June 29, 2011

                    See room deals

                    3.0
                    Bee from Malaysia
                    Solo traveler
                    Boutique Room
                    Stayed 3 nights in September 2013

                    Thank you but I won't be going back again!”

                    Centrally located.

                    Dear Sir, I booked for Kavy Hotel Boutique at Brinchang, Cameron Highlands through your Agoda and stayed there for three nights from the 13th till the 16th September, 2013. All in I paid about RM580.00 for the three nights stay which is not really cheap but which I do not mind paying for it if I had been treated more decently. My grouses are as follows: 1. The room was dirty and it stank with stale air; 2. The hotel did not clean and make up my room for the whole duration of my three-night and four-day stay there; 3. There was no chair in my room for me to sit down and I had to go down to the reception to persuade and literally beg for one which the receptionist reluctantly gave me a cheap plastic chair finally; 4. As the nights were cold for me I had requested for an additional blanket which was flatly refused without giving me any reasons whatsoever, and by the way the existing blanket stank. In desperation I bought a sleeping bag instead; 5. The water pressure for the shower was low and it hardly served its intended purpose at all; and 6. Both the receptionists at the lobby were not the most friendly and helpful people at all. For the sake of your own reputation I thought my feedback herein will help you to improve your service to a loyal patron like me. Therefore I will appreciate if you would follow up on this matter with the hotel concerned and thereafter to keep me duly posted in due course. By the way, I am a senior lawyer aged 59 in Malaysia and I could have kicked up a legal fuss with the hotel but honestly this matter is far too small for me to waste my time and resources to pursue further. I will leave it entirely to you then. Regards, Datuk Kenny Ng Bee Ken.

                    Reviewed September 19, 2013

                    See room deals

                    7.3
                    Very good
                    Trang from Vietnam
                    Couple
                    Stayed 3 nights in May 2011

                    Acceptable-price hotel with a great location”

                    Great location

                    The hotel is located in a great location. Just need 1-2 minutes to the night market and around 5 minutes to the center of Brinchang. The staffs there are quite nice.

                    Reviewed June 09, 2011

                    See room deals

                    6.0
                    Elias from Netherlands
                    Couple
                    Stayed 1 night in May 2011

                    Cheap hotel, not too bad”

                    Cheap

                    cheap hotel on a good location when visiting the cameron highlands, friendly and willing to help with questions about where to eat, what to see and how to get there, etc. nice hot showers but smelly beds..

                    Reviewed May 10, 2011

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                    8.4
                    Excellent
                    true from Malaysia
                    Business traveler
                    Boutique Room
                    Stayed 1 night in March 2019

                    Excellent”

                    Like kavy hotel

                    Reviewed March 28, 2019

                    See room deals

                    2.0
                    Bee from Malaysia
                    Family with young children
                    Stayed 1 night in May 2016

                    worst hotel experience and bad customer service”

                    I would like to complaint about the staff and on duty manager for KAVY HOTEL CAMERON HIGHLAND. I'm very frustration and disappointed with the service that your company provide for me as a customer who stay at KAVY HOTEL CAMERON HIGHLAND. I checked in at 4.50pm on 28/5/2016. Firstly, we had inform receptionist about the light in the room is not function. They promised maintenance will be coming soon to resolve the problem. However, they failed to do that. At the same time, there was heavy rain. Around 1.20am, the room start to leaking water. We did inform receptionist about this problem. The receptionist told us will inform manager and get back to us. I'm very unhappy and disappointed with the solution that provided for us. There are two solutions for us, first is hotel would compensate us with the breakfast voucher or refund the payment for us and asked us check out at the midnight. Receptionist told us that problem of leaking water is not their problem. This is not their responsible and they could not do anything for us. I was unsatisfied with the solution and request to talked to the manager who had the authority to fix the problem. However, staff refuse to contact this manager and the manager also refuse to talk to us. Receptionist asked us to wait without any other solution. Actually for those who stayed at level 3 of KAVY HOTEL CAMERON HIGHLAND also affected. No one is coming to resolve the problem for us. Around 4.00am, the on duty staff arrange a room without electricity for us to rest. By the way, the manager still refuse to come and talk to us. We even can't get the full name of this manager. Staff only promised to us that manager will come in 7.00am on next day. However, on 29/5/16 @ 10.30am. The manager still haven't come and we was attended by supervisor of KAVY HOTEL. This supervisor told us that he was not aware of this issue and hotel side still can't do anything for us. This is because the hotel just renovate and leaking water is out of their

                    Reviewed June 04, 2016

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                    12345
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