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Kana Citra Guest House
Kana Citra Guest House
Kana Citra Guest House
Kana Citra Guest House
Kana Citra Guest House
Kana Citra Guest House
Kana Citra Guest House

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8.3

Excellent

171 reviews

171 reviews

Housekeeping13
Food & Dining1
Swimming Pool1
See map

8.4

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Masjid Nasional Al Akbar Surabaya 9.0 km
Surabaya Town Square 9.1 km
Surabaya's Zoo 9.9 km
Bungkul Park 10.1 km
Tunjungan Plaza 10.6 km
Tugu Pahlawan 11.0 km
Monkasel (Submarine Monument) 11.2 km
Sampoerna Museum 11.5 km
Suramadu National Bridge 12.6 km
Pakuwon Food Festival 17.1 km
Nearby landmarks
Ezmo 30 m
Super Indo Citraland 160 m
Surabaya International School 510 m
Ciputra University 560 m
Merlin studio (Yoga Pilates Zumba TRX) 560 m
Fatmawati 600 m
G-Walk pool 710 m
Apotek Grace Farma 740 m
Doktor umum 750 m
Citraland Golf 800 m

Kana Citra Guest House

Internasional Village 1 Blok C1/3, Citraland - Surabaya, Dukuh Pakis, Surabaya, Indonesia, 60217 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Dukuh Pakis part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. As an added bonus, outdoor pool is provided on-site to conveniently serve your needs.

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Highlights

Complimentary WIFi in all rooms

A/C

Daily cleaning

Water park

Laundry service

Staff Vaccination
Hygiene Plus
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Car park

Complimentary WIFi in all rooms

Front desk [24-hour]

Luggage storage

Contactless check-in/out

Swimming pool [indoor]

Coffee shop

Laundry service

This property is in high demand!

13 travelers have booked today.

Value for money8.5
Distance to city center13.9 km
Location rating8.4
Nearest airportJuanda International Airport (SUB)
Distance to airport18.3 km

Rooms available at Kana Citra Guest House

Standard Room with Twin or Double Bed
...
  • Room size: 32 m²/344 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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Deluxe Double or Twin Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 2 single beds
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Junior Deluxe Suite
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    Suite
    ...
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      Standard Room One Double or Two Single Bed
      ...
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        Room Assigned on Arrival
        ...
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          Double/Single Standard Room
          ...
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            room
            ...
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              Frequently asked questions

              How much does it cost to stay at Kana Citra Guest House?

              Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

              What time is check-in and check-out at Kana Citra Guest House?

              Check-in is from 02:00 PM, and check-out is until 11:59 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out.

              How do I get to Kana Citra Guest House?

              For those who wish to drive their own cars, Kana Citra Guest House has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel.

              What is the smoking policy at Kana Citra Guest House?

              Kana Citra Guest House does not permit smoking in any of its rooms, but allows smoking in designated areas.

              What restaurants are nearby Kana Citra Guest House?

              Kana Citra Guest House is located in Dukuh Pakis, famous for good restaurants such as Bandar Sari Laut Surabaya, Dream of Kahyangan Art Resto and deKasteel.

              What popular shopping places are close to Kana Citra Guest House?

              Kana Citra Guest House is located in Dukuh Pakis area which features shopping places such as Supermal Pakuwon Indah, Lenmarc Mall and Pakuwon Trade Center - PTC.

              What are popular attractions near Kana Citra Guest House?

              Guests at Kana Citra Guest House can easily visit Waterpark, Kolam Bebek and Miniapolis located in the Dukuh Pakis area.

              What popular natural sightseeing spots are close to Kana Citra Guest House?

              Kana Citra Guest House is located in the Dukuh Pakis area, which is famous for natural sightseeing destinations such as Deer park, Class5 climbing and Catfish fishing spot.

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              See map

              Explore the neighborhood

              What people love about Kana Citra Guest House

              • 8.8

                Excellent
                Staff 

                "Clean, very friendly staff."

                Felix

                |

                June 23, 2022

              • 10

                Exceptional
                Staff 

                "The staffs in Kana citra guest house were nice and helpful."

                Endah

                |

                April 16, 2022

              • 10

                Exceptional
                Staff 

                "The staffs in Kana Citra guest house were nice and helpful."

                Endah

                |

                April 16, 2022

              Property ranking|Compared to 792 Surabaya properties
              See all rankings
              Room comfort score
              7.2/10
              Room size
              32 sqm.
              Cleanliness score
              8.5/10
              Value for money score
              8.5/10
              Better than
              92
              %
              of Surabaya properties
              Bigger than
              90
              %
              of Surabaya properties
              Better than
              89
              %
              of Surabaya properties
              Better than
              86
              %
              of Surabaya properties
              Overall rating:

              8.3

              Excellent
              171 reviews
              Cleanliness
              8.5
              Facilities
              7.8
              Location
              8.4
              Read all reviews >
              More about Kana Citra Guest House

              More about Kana Citra Guest House

              Kana Citra Guest House

              Kana Citra Guest House is a smart choice for travelers to Surabaya, offering a relaxed and hassle-free stay.
              Kana Citra Guest House provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service and luggage storage.
              The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
              Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides air conditioning in some rooms for the benefit of guests. Keep your entertainment options wide, even in your room, with a range of facilities, including cable TV available in select rooms. The hotel also provides guests with a refrigerator and bottled water in some rooms.


              Dining and things to do

              Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Light snacking is available day or night with the hotel's vending machines.
              Kana Citra Guest House offers wonderful recreational facilities for guests to enjoy. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. You won't need anything for water activity fun other than your own enthusiasm, with aquatic activity conveniences like water park made available at Kana Citra Guest House. Have some relaxing fun with family and friends at the shared lounge and TV area.


              Around the property

              Take some time to explore Surabaya. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 10.6 km away.


              Reasons to stay here

              This hotel's food and dining score higher than 95% of accommodations in the city.
              This hotel stands above the rest with a cleanliness score that beats 88% of accommodations in the city.
              Room comfort is said to be outstanding here, scoring higher than 91% of accommodations in the city.

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              Amenities and facilities
              Very good
              Facilities

              7.8

              Most talked about facilities

              Housekeeping

              8 mentions

              Food & Dining

              1 mention

              Swimming Pool

              1 mention

              Internet

              1 mention

              Languages spoken

              • English
              • Indonesian

              Accessibility

              • Wheelchair accessible

              Internet access

              • Complimentary WIFi in all rooms
              • Internet services
              • Wi-Fi in public areas

              Things to do, ways to relax

              • Billiards
              • Swimming pool [indoor]
              • Swimming pool [outdoor]
              • Water park

              Cleanliness and safety

              • Anti-viral cleaning products
              • Body thermometer
              • Cashless payment service
              • Daily disinfection in all rooms
              • Daily disinfection in common areas
              • Face coverings on staff
              • First aid kit
              • Free face masks
              • Hand sanitizer
              • Hot water linen and laundry washing
              • Physical distancing of at least 1 meter
              • Protective screens in common areas
              • Room sanitization opt-out available
              • Rooms sanitized between stays
              • Staff trained in safety protocol
              • Sterilizing equipment
              • Temperature check for guests and staff

              Dining, drinking, and snacking

              • Coffee shop
              • Room service
              • Vending machine

              Services and conveniences

              • Air conditioning in public area
              • Concierge
              • Contactless check-in/out
              • Daily cleaning
              • Dry cleaning
              • Elevator
              • Food delivery
              • Invoice provided
              • Ironing service
              • Laundry service
              • Luggage storage
              • Smoke-free property
              • Smoking area
              • Terrace

              For the kids

              • Family room
              • Swimming pool [kids]

              Land sports

              • Golf course (within 3 km)

              Access

              • CCTV in common areas
              • CCTV outside property
              • Fire extinguisher
              • Front desk [24-hour]
              • Non-smoking rooms
              • Pets allowed
              • Security [24-hour]
              • Soundproof rooms

              Getting around

              • Car park [free of charge]
              • Car park [on-site]

              Available in all rooms

              • A/C
              • Complimentary drinking water
              • Desk
              • Interconnecting room(s) available
              • Iron and ironing board
              • Non-smoking
              • Phone
              • Refrigerator
              • Satellite/cable channels
              • Shower
              • Wake up call
              • Wi-Fi [complimentary]
              Location
              Internasional Village 1 Blok C1/3, Citraland - Surabaya, Dukuh Pakis, Surabaya, Indonesia, 60217
              Excellent
              Location

              8.4

              Airports

              • Juanda International Airport (SUB)
                18.3 km
              • Abdul Rachman Saleh Airport (MLG)
                72.3 km

              Public transportation

              • Kandangan
                4.4 km
              • Tandes
                5.5 km

              Hospital or clinic

              • Ezmo
                30 m

              Shopping

              • Surabaya Town Square
                9.1 km

              Cash withdrawal

              • ATM
                910 m
              What's nearby

              Popular landmarks

              • Masjid Nasional Al Akbar Surabaya
                9.0 km
              • Surabaya Town Square
                9.1 km
              • Surabaya's Zoo
                9.9 km
              • Bungkul Park
                10.1 km
              • Tunjungan Plaza
                10.6 km
              • Tugu Pahlawan
                11.0 km
              • Monkasel (Submarine Monument)
                11.2 km
              • Sampoerna Museum
                11.5 km
              • Suramadu National Bridge
                12.6 km
              • Pakuwon Food Festival
                17.1 km

              Nearby landmarks

              • Ezmo
                30 m
              • Super Indo Citraland
                160 m
              • Surabaya International School
                510 m
              • Ciputra University
                560 m
              • Merlin studio (Yoga Pilates Zumba TRX)
                560 m
              • Fatmawati
                600 m
              • G-Walk pool
                710 m
              • Apotek Grace Farma
                740 m
              • Doktor umum
                750 m
              • Citraland Golf
                800 m
              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Property policies
              Children and extra beds

              Extra beds vary by room. Please check each room's capacity for details.

              All children are welcome.

              Infant 0-5 year(s)
              Stay for free if using existing bedding.
              Baby cot/crib may be requested directly from the property.
              Children 6-10 year(s)
              Stay for free if using existing bedding.
              If you need an extra bed, it will incur an additional charge.
              Guests 11 years and older are considered as adults
              Must use an extra bed which will incur an additional charge.
              Others
              • When booking 6 or more rooms, special policies may apply.
              Some helpful facts

              Check-in/Check-out

              • Check-in from14:00
              • Check-in until19:00
              • Check-out from06:00
              • Check-out until11:59
              • Reception open until19:00

              Getting around

              • Distance from city center13.9 km
              • Travel time to airport (minutes)29

              The property

              • Non-smoking rooms/floorsYes
              • Number of bars/lounges0
              • Number of floors3
              • Number of restaurants0
              • Number of rooms 22
              • Year property opened2015

              Parking

              • Daily parking fee0 IDR

              Reviews of Kana Citra Guest House from real guests

              Provided by verified guests of Agoda
              8.3
              /
              10
              Cleanliness8.5
              Facilities7.8
              Location8.4
              Room comfort and quality7.2
              Service8.4
              Value for money8.5
              High score for Surabaya
              Rating
              9+ Exceptional (22)
              8-9 Excellent (14)
              7-8 Very Good (27)
              6-7 Good (7)
              <6 Below Expectation (12)
              Time of the year
              Mar - May (28)
              Jun - Aug (23)
              Sep - Nov (12)
              Dec - Feb (19)
              All guests (171)
              All languages

              Show reviews that mention 

              Showing 82 verified guest comments
              12345
              10.0
              Exceptional
              Abbie from Indonesia
              Family with young children
              Standard Room with Twin or Double Bed
              Stayed 1 night in March 2021

              Very Spacious”

              I was surprised by the size of the room! I was expecting a much smaller space for the price we paid, but it was quite spacious. We were only there one night for a quick visit to the US Consulate. I highly recommend this guest house for people making a similar trip. The room is quite comfortable and clean, the staff were very friendly, and the consulate is less than 5 minutes away by car. Kana Citra Guest House was exactly what we needed!

              Reviewed March 17, 2021

              See room deals

              10.0
              Exceptional
              Tiffany from Indonesia
              Couple
              Standard Room with Twin or Double Bed
              Stayed 1 night in April 2017

              Great to go to US Consulate”

              I only have good things to say about this guesthouse. The location was perfect since the US Consulate is a little far from everything else. The staff at Kana Citra was so welcoming and they made our stay pleasant. They also have a cafe with good food and a pool. The rooms were clean and the pillows were comfortable. It was also a short walk to G Walk, a street with lots of restaurants and choices of food at night. 5 stars!

              Reviewed April 27, 2017

              See room deals

              8.0
              Excellent
              Julica from Australia
              Group
              Deluxe Double or Twin Room
              Stayed 6 nights in January 2020

              Kana Citra Stay”

              I went to Surabaya for medical reason,so my dentist suggested me stay at Kana Citra since it’s just next door. And honestly i am pretty happy with my stay. It is comfortable and clean. Although lighting is a little dim. Around 5mins drive you can find food area called G-walk. It is really affordable and has many varieties.

              Reviewed January 16, 2020

              See room deals

              8.8
              Excellent
              Esther from United States
              Family with young children
              Standard Room with Twin or Double Bed
              Stayed 3 nights in July 2017

              Great”

              This is very basic guest house and not a hotel. Staff is friendly, no staff overnight however only security staff. No phone in a hotel and must lock the room every time using a key. Overall, this is a very valued guest house, clean, good experience overall.

              Reviewed August 03, 2017

              See room deals

              10.0
              Exceptional
              Ivone from Indonesia
              Couple
              Standard Room with Twin or Double Bed
              Stayed 3 nights in December 2018

              GWalk and Pakuwon mall”

              Nearly to walking around Citra land, many option to go-food by go-jek, pakuwon mall and gwalk

              Reviewed January 05, 2019

              See room deals

              6.8
              Good
              Shiera from Indonesia
              Group
              Standard Room with Twin or Double Bed
              Stayed 1 night in March 2020

              Walking distance to US consulate”

              Quite expensive for guest house type but this is the closest one to US Consulate in Surabaya

              Reviewed March 03, 2020

              See room deals

              8.0
              Excellent
              Leonardo from Indonesia
              Couple
              Deluxe Double or Twin Room
              Stayed 1 night in October 2020

              Don't buy DELUXE Room”

              Don't waste your money to book the deluxe room as they don't have it. You will get the same room with the standard room, so why pay more? Overall were OK, clean and comfort. Bed was not so good but OK compare to the price you paid. Location was great, nearby cafe and market where you can easily get some food for breakfast.

              Reviewed October 31, 2020

              See room deals

              8.4
              Excellent
              Bayu from Indonesia
              Solo traveler
              Standard Room with Twin or Double Bed
              Stayed 1 night in May 2017

              Big room for low costd”

              I stayed here because it is Just walking distance to US consulate Where i will apply for US visa. The room is spacious, clean, for a low budget in last minute booking. I only have issue when i need to print a document, they can't help me by saying it is broken, etc. I think they should have this provided, as some visa applicants might need it in urgent times and considering this hotel is far from closest business area. But overall, i had nice one night time here.

              Reviewed May 17, 2017

              See room deals

              10.0
              Exceptional
              Carina from Singapore
              Couple
              Standard Room with Twin or Double Bed
              Stayed 1 night in June 2017

              Exceptional”

              It was a nice and quiet place to live and we were only a few minutes away from G Walk! You can easily get to G Walk via Grab at a cheap price and you get to enjoy all the really yummy street food there!

              Reviewed June 08, 2017

              See room deals

              8.8
              Excellent
              Clavy from Indonesia
              Family with young children
              Standard Room with Twin or Double Bed
              Stayed 1 night in January 2016

              I'll be back... until next time, Kana”

              Clean room, helpful staff, good bathroom, nice coffee shop with fair price, need kids channel on TV

              Reviewed February 04, 2016

              See room deals

              7.6
              Very good
              Jenny from Indonesia
              Solo traveler
              Standard Room with Twin or Double Bed
              Stayed 1 night in August 2018

              Satu satu nya hotel budget di citraland”

              Untuk lokasi emang jauh dari tengah kota Surabaya tetapi kalau aktifitasnya di Citraland, ya ini lokasi & hrg yg terbaik

              Reviewed September 04, 2018

              See room deals

              9.2
              Exceptional
              Anne from Singapore
              Family with teens
              Standard Room with Twin or Double Bed
              Stayed 5 nights in December 2017

              Adjoining, spacious rooms - good for families”

              Generally clean facilities and friendly staff in a quiet location. Families can request for adjoining rooms and extra beds. Sufficient space even after adding a bed.

              Reviewed December 20, 2017

              See room deals

              5.2
              Maria
              Solo traveler
              Standard Room with Twin or Double Bed
              Stayed 1 night in March 2019

              If you already stayed and want to extend using online then they will give you 2nd or 3rd floor ”

              I have stayed there by making direct booking to the hotel. The next day I haven't finished my work so I want to extend it. Since they closed at 11 pm and open at 7 am whereas I have to leave for work at 6 am and go back at 5 pm, I booked online through agoda. In the morning the staff called me and said that they already received my payment. Suddenly when I was working they called me and because I didn't answer it, they send me text and said that I have to move to the second or third floor (I was staying at the first floor for the first day) because I extended it by online. I asked why not inform me before when the staff called me in the morning. They said the staff was from the restaurant. How can the restaurant staff know that my payment already be received? They asked me to move my things in the room before 12 pm. How can it. They asked me to pay idr 100.000 if want to stay at the same room then reduce it to idr 80.000. Their own price was idr 320.000. Agoda price idr 264.000

              Reviewed March 30, 2019

              See room deals

              6.0
              Amanda from Indonesia
              Couple
              Standard Room with Twin or Double Bed
              Stayed 2 nights in November 2015

              Nice but too far from city”

              Clean room, helpful staff, good bathroom

              It was like a common guesthouse, not a hotel. Location so far from Surabaya city, no accesa to taxi and hard to find restaurants or place to eat nearby.

              Reviewed January 02, 2016

              See room deals

              8.8
              Excellent
              Florencia from Indonesia
              Solo traveler
              Standard Room with Twin or Double Bed
              Stayed 2 nights in August 2018

              Perfect location if you want to stay around CitraLand”

              The room is a liiilll bit dark, not that dark but it certainly not bright either. Everything else are perfect.

              Reviewed August 31, 2018

              See room deals

              8.8
              Excellent
              Wani from Indonesia
              Family with teens
              Standard Room with Twin or Double Bed
              Stayed 1 night in May 2017

              90”

              nice place, clean enough, but bad signal wifi n loud voice outside our room...so disturbing...thank you

              Reviewed May 07, 2017

              See room deals

              10.0
              Exceptional
              ERIC from Indonesia
              Couple
              Standard Room with Twin or Double Bed
              Stayed 1 night in July 2019

              Exceptional”

              AWESOME FOR THIS HOTEL AND FIVE STAR FOR THIS HOTEL ..

              Reviewed October 01, 2019

              See room deals

              7.0
              Very good
              Nur from Indonesia
              Couple
              Standard Room with Twin or Double Bed
              Stayed 1 night in March 2015

              Big room, but quite far from the city”

              big room, very clean, quiet place

              Overall was great, just the location is quite far from the center of the city. But you can find a lots of nice restaurants in this area so doesn't need to worry about food.

              Reviewed March 20, 2015

              See room deals

              7.2
              Very good
              Rodney from United States
              Couple
              Standard Room with Twin or Double Bed
              Stayed 4 nights in July 2018

              Basic but comfortable and clean”

              Great option for staying in this area. New building and facilities. Basic but had all of what you really need and it was neat and clean.

              Reviewed August 13, 2018

              See room deals

              7.3
              Very good
              KAH from Singapore
              Family with young children
              Standard Room with Twin or Double Bed
              Stayed 11 nights in November 2015

              Spacious room, friendly service”

              Friendly and helpful staff

              Our second stay in this guesthouse. Like the spacious room and staff were friendly even though they were not very well-versed in English. Only disadvantage is the guesthouse should provide bathroom slippers as the floor tiles can be dusty at time.

              Reviewed December 12, 2015

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              12345
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