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JW Marriott Phu Quoc Emerald Bay Resort & Spa
JW Marriott Phu Quoc Emerald Bay Resort & Spa
JW Marriott Phu Quoc Emerald Bay Resort & Spa
JW Marriott Phu Quoc Emerald Bay Resort & Spa
JW Marriott Phu Quoc Emerald Bay Resort & Spa
JW Marriott Phu Quoc Emerald Bay Resort & Spa
JW Marriott Phu Quoc Emerald Bay Resort & Spa

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9.1

Exceptional

824 reviews

824 reviews

Beach6
Breakfast5
Housekeeping5
See map

8.7

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Phu Quoc Prison 1.7 km
Sao Beach 2.2 km
Long Beach 5.1 km
Ho Quoc Temple 8.6 km
Phu Quoc Waterfall 16.3 km
Duong Dong Market 21.8 km
Phu Quoc Countryside 33.8 km
Vinwonders Phu Quoc 39.4 km
Vinpearl Safari 40.3 km
Nearby landmarks
Phu Quoc Prison 1.7 km
Benh Xa Quan Dan Y Dao Phu Quoc 1.8 km
Sao Beach 2.2 km
Hon Thom Cable Car 2.4 km
Gam Ghi Island 2.5 km
An Thoi Port 2.7 km
Sung Duc Pagoda 2.8 km
Long Beach 5.1 km
Ho Quoc Temple 8.6 km
Hon Thom Island 9.1 km

JW Marriott Phu Quoc Emerald Bay Resort & Spa

Bai Khem, Phu Quoc District, An Thoi Town, Bai Khem, Phu Quoc Island, Vietnam - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Bai Khem part of Phu Quoc Island, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Phu Quoc Prison as well as Sao Beach nearby. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Private beach

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."

Facilities

Transport to airport

Bicycle rental

Car park

Shuttle service

Swimming pool [indoor]

Kids club

Complimentary WIFi in all rooms

Front desk [24-hour]

This property is in high demand!

3 travelers have booked today.

Value for money8.8
Distance to city center30km
Location rating8.7
Nearest airportPhu Quoc International Airport (PQC) - Vietnam
Distance to airport14.9 km

Rooms available at JW Marriott Phu Quoc Emerald Bay Resort & Spa

Lamarck House, 7 Bedroom Residence, Seafront, Beach front
...
  • Sea view
  • Balcony/terrace
  • 2 queen beds and 6 king bed...
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3 Bedroom Villa, Garden view, Private pool, Terrace
...
  • Garden view
  • Balcony/terrace
  • 1 queen bed & 1 king bed & ...
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Turquoise Suite, Executive Suite, 1 King, Sofa bed, Bay view
...
  • Room size: 90 m²/969 ft²
  • Sea view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
1 Bedroom Villa, 1 King, Garden view, Private pool, Terrace
...
  • Room size: 180 m²/1938 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Emerald Bay Front, Guest room, 1 King, Seafront, Beach front
...
  • Room size: 53 m²/570 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Le Jardin Twin, Guest room, 2 Double, Garden view, Balcony
...
  • Room size: 53 m²/570 ft²
  • Garden view
  • 2 double beds
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Emerald Bay Front Twin, Guest room, 2 Double, Seafront
...
  • Room size: 53 m²/570 ft²
  • Sea view
  • 2 double beds
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Le Jardin, Guest room, 1 King, Garden view, Ground floor
...
  • Room size: 53 m²/570 ft²
  • Garden view
  • 1 king bed
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Rue De Lamarck, Suite, 1 King, Resort view, Balcony
...
  • Room size: 61 m²/657 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
...
  • Room size: 53 m²/570 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to JW Marriott Phu Quoc Emerald Bay Resort & Spa?

JW Marriott Phu Quoc Emerald Bay Resort & Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1039500 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, JW Marriott Phu Quoc Emerald Bay Resort & Spa has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Phu Quoc Island with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

Start your mornings right, with the continental and buffet breakfast options offered at JW Marriott Phu Quoc Emerald Bay Resort & Spa. Adults can enjoy breakfast offered with an additional charge of 675000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

JW Marriott Phu Quoc Emerald Bay Resort & Spa features 3 on-site restaurants for your dining convenience. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

What is the smoking policy at JW Marriott Phu Quoc Emerald Bay Resort & Spa?

JW Marriott Phu Quoc Emerald Bay Resort & Spa does not permit smoking in any of its rooms or indoor areas.

What popular beaches are close to JW Marriott Phu Quoc Emerald Bay Resort & Spa?

JW Marriott Phu Quoc Emerald Bay Resort & Spa is located in the Bai Khem area, which includes Khem Beach.

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Explore the neighborhood

What people love about JW Marriott Phu Quoc Emerald Bay Resort & Spa

  • 10

    Exceptional

    "We will come back soon"

    vo

    |

    July 12, 2022

  • 9.6

    Exceptional
    Staff 

    "I enjoyed everything here and customer service was awesome."

    Thanh

    |

    June 25, 2022

  • 9.2

    Exceptional
    Location

    "Best location to watch sunrise in Phu Quoc."

    Bao

    |

    June 17, 2022

Overall rating:

9.1

Exceptional
824 reviews
Cleanliness
9.5
Facilities
9.4
Location
8.7
Read all reviews >
What travelers say they love:
I was staying in Visualle Arts and love the Indochine style.
To from Vietnam
Family with young children
More about JW Marriott Phu Quoc Emerald Bay Resort & Spa

More about JW Marriott Phu Quoc Emerald Bay Resort & Spa

JW Marriott Phu Quoc Emerald Bay Resort & Spa

Whether you're a tourist or traveling on business, JW Marriott Phu Quoc Emerald Bay Resort & Spa is a great choice for accommodation when visiting Phu Quoc Island. From here, guests can enjoy easy access to all that the lively city has to offer.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by JW Marriott Phu Quoc Emerald Bay Resort & Spa. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Phu Quoc Island can be assisted with the car hire services available here.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. The hotel's tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at JW Marriott Phu Quoc Emerald Bay Resort & Spa.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking.
Rooms at JW Marriott Phu Quoc Emerald Bay Resort & Spa are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The specially-designed rooms at JW Marriott Phu Quoc Emerald Bay Resort & Spa offer more than one layout option, including rooms that have separate living room and balcony or terrace. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at JW Marriott Phu Quoc Emerald Bay Resort & Spa, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Regardless of any dietary restrictions you may have, you'll eat well at JW Marriott Phu Quoc Emerald Bay Resort & Spa which has a selection of kosher and halal options.
Once there, be sure to check out bar for some in-house nighttime fun. If you like to eat in the privacy of your room, JW Marriott Phu Quoc Emerald Bay Resort & Spa can arrange to have groceries delivered to your doorstep. The hotel even has in-house cooking amenities such as BBQ facilities for its most selective guests.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, JW Marriott Phu Quoc Emerald Bay Resort & Spa has a range of activities that will meet your needs. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the massage, hot tub, salon, steam room, spa and sauna. The many offerings at JW Marriott Phu Quoc Emerald Bay Resort & Spa ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
The poolside bar at JW Marriott Phu Quoc Emerald Bay Resort & Spa gives you a great reason to spend more time in your swimsuit. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Stay wet and wild with fun family water activities like fishing, snorkeling, non-motorized water sports and diving. You won't need to go far to experience fun water sports, with the convenience of canoes provided.
Test your skills! Get competitive with your travel group or other guests, at the hotel's ping-pong table, yoga room, tennis court and hiking trails. No need to go anywhere after dinner -- play with friends or family at the library. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.

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Amenities and facilities
Exceptional
Facilities

9.4

Most talked about facilities

Beach

4 mentions

Breakfast

3 mentions

Food & Dining

2 mentions

Swimming Pool

1 mention

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • Hindi
  • Italian
  • Japanese
  • Korean
  • Spanish
  • Vietnamese

Outdoor

  • Bicycles

Accessibility

  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible entrance to some on-site swimming pool
  • Accessible registration desk
  • Accessible route to the registration desk
  • Accessible vanities in all rooms
  • Adjustable height hand-held shower wand all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in all rooms
  • Bathtub seat in all rooms
  • Elevator
  • Entrance to on-site fitness center
  • Lowered electrical outlets in all rooms
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Parking spaces for cars self-parking facility
  • Roll-in shower in all rooms
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in all guest rooms
  • Valet parking outfitted for wheelchair
  • Van parking self-parking facility
  • Visual alarms in all public hallways

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Canoeing
  • Diving
  • Exercise area
  • Fishing
  • Garden
  • Hiking
  • Hot tub
  • Massage
  • Pool with view
  • Private beach
  • Pub crawl
  • Sauna
  • Snorkeling
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court
  • Tours
  • Water sports (non-motorized)
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Grocery delivery
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Food delivery
  • Gift/souvenir shop
  • Hair salon
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Transport to airport

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Balcony/terrace
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily cleaning
  • Desk
  • Exterior corridor
  • Fan
  • Hair dryer
  • Iron and ironing board
  • LAN Internet in room [free]
  • Lock box in room
  • Mini bar
  • Phone
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Slippers
  • Sofa
  • Toiletries
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Continental
Restaurants on site

Tempus Fugit

  • Cuisine: International
  • Menu: Buffet, A-la-carte

Pink Pearl

  • Cuisine: Cantonese
  • Menu: Buffet

Red Rum

  • Cuisine: Grill/BBQ
  • Menu: Buffet
Location
Bai Khem, Phu Quoc District, An Thoi Town, Bai Khem, Phu Quoc Island, Vietnam
Excellent
Location

8.7

Airports

  • Phu Quoc International Airport (PQC) - Vietnam
    14.9 km
  • Sihanouk International Airport (KOS) - Cambodia
    74.3 km

Public transportation

  • Hon Thom Cable Car
    2.4 km

Hospital or clinic

  • Benh Xa Quan Dan Y Dao Phu Quoc
    1.8 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Phu Quoc Prison
    1.7 km
  • Sao Beach
    2.2 km
  • Long Beach
    5.1 km
  • Ho Quoc Temple
    8.6 km
  • Phu Quoc Waterfall
    16.3 km
  • Duong Dong Market
    21.8 km
  • Phu Quoc Countryside
    33.8 km
  • Vinwonders Phu Quoc
    39.4 km
  • Vinpearl Safari
    40.3 km

Nearby landmarks

  • Phu Quoc Prison
    1.7 km
  • Benh Xa Quan Dan Y Dao Phu Quoc
    1.8 km
  • Sao Beach
    2.2 km
  • Hon Thom Cable Car
    2.4 km
  • Gam Ghi Island
    2.5 km
  • An Thoi Port
    2.7 km
  • Sung Duc Pagoda
    2.8 km
  • Long Beach
    5.1 km
  • Ho Quoc Temple
    8.6 km
  • Hon Thom Island
    9.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • Children under 12 years old will receive breakfast free of charge when ordering the kids menu at the property's restaurants and accompanied by at least 1 adult who must order at least one main course from the full priced menu. The Kids Eat Free offer is limited to up to 2 children per dining family or 1 child per adult. The offer is not available for in-room dining.
  • Early check-in is subjected to availability upon arrival.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until00:00
  • Check-out from05:00
  • Check-out until12:00

Getting around

  • Airport transfer fee1039500 VND
  • Distance from city center30km
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)675000 VND

The property

  • Number of bars/lounges2
  • Number of floors6
  • Number of restaurants3
  • Number of rooms 234
  • Year property opened2017
Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of JW Marriott Phu Quoc Emerald Bay Resort & Spa from real guests

Provided by verified guests of Agoda
9.1
/
10
Exceptional
Cleanliness9.5
Facilities9.4
Location8.7
Service9.5
Value for money8.8
High score for Phu Quoc Island
Rating
9+ Exceptional (122)
8-9 Excellent (22)
7-8 Very Good (13)
6-7 Good (7)
<6 Below Expectation (8)
Time of the year
Mar - May (42)
Jun - Aug (48)
Sep - Nov (34)
Dec - Feb (48)
All guests (435)
All room types
All languages

Show reviews that mention 

Showing 172 verified guest comments
12345
9.2
Exceptional
To from Vietnam
Family with young children
Deluxe Emerald Bay Twin, Guest room, 2 Double, Bay view
Stayed 3 nights in January 2021

Almost Perfect”

I spent 3 nights in JWM and would like to share with you all my experience as below main points: 1. Room rate: I book via Agoda and got upgraded while check in by JWM with 2 upper grade from Deluxe Emerald Bay Twin to Emerald Bay Front Twin, which is fantastic for the first impression. 2. View, ambience and environment: nice private beach, beautiful gardens and excellent landscape, special the bay front view. 3. Room decor: totally attractive by the University Theme. I was staying in Visualle Arts and love the Indochine style. 4. Facilities and conditions: room facility is more than satisfied with every necessary and detailed equipment like bluetooth bed table JBL clock and speakers. Lamps and lights everywhere. Water provided abundantly. The minus point was only the Ceiling lambs near the bed were hung too low so easily to knock your forehead. - Swimming pool were all nice and amazing view with impressed decoration, also located just infront of the building. Minus points were: lack of service staff near by and the steps in the pool were in the black and same color with the bottom floor of the pool, so you could easily hurt your knee or feets. - Spa: excellent with great decoration (mushroom learning faculty) and very warm welcome as well as serving staff. - Gym: very modern and state of the art gym machines. Clean and quiet. 4. Entertainment: provided lots of activities. I tried Kayak and Boarding and feel so excited. Minus point that I have booked in advance but when I enter the Entertainment Zone (near the Shell Pool), there were many E staffs there but one male staff with uniform refused to assist me with the activities. Fortunately, other male staff names Hoang Khang proceed to assist me with both activities and the thumbs up for him, while thumbs down for the others. 5. F &B: tremendous breakfast buffet as one of the best in Asia, according to my experience compare the Eastin Bangkok and Marina Bay Sands Singapore. By variety of meal, the quality o

Reviewed January 20, 2021

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10.0
Exceptional
PRESTON from United States
Couple
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
Stayed 1 night in November 2019

Wonderful stay at JW Marriott Emerald Bay Phu Quoc”

This is not a first time I stay at JW Marriott Emerald Bay Phu Quoc. I always a wondeful stay here!

Reviewed December 01, 2019

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10.0
Exceptional
SEUNG from South Korea
Family with young children
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
Stayed 2 nights in April 2019

The best hotel among I've experienced!”

I 've stayed at this hotel for 3 days with my mom and baby. When we arrived, staffs welcomed us with warmhearts. All the facilities and restaurants are so clean and nice and lots of staffs were managing gardens in the resort so hard. Swimming pool and connected beach were so clean and well-managed. Above all, we were so impressed by attitude and mind of the staffs. University Tour program was so exciting! And I would like thank staffs who saw us off and took a picture for us when we left. I wish to visit Marriot Phu Quoc again soon!

Reviewed April 11, 2019

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6.8
Good
Kevin from Australia
Group
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
Stayed 1 night in January 2020

Not as good as expected”

Might be we were just unlucky as the wind was not in our favor. It caused a lot of rubbish landed on the resort's beach - "Bai Khem" which is considered as one of the best in the world. Furthermore both of the rooms had the smell of mold and we had to complain many times about our bathrooms. To be fair the beach's issue was out of their control but the room should not be like that as this is the highest rated hotel in Phu Quoc. However when we checked-out the hotel did apologize and gave us a compensation - 5 stars hotel service. We will try again in different month later and hopefully the beach will be better. Not recommended after the first experience but will see in the future.

Reviewed January 12, 2020

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9.2
Exceptional
jonathan from United States
Business traveler
Stayed 1 night in July 2017

Exceptional”

The property developer had destroyed the whole section of the forest to build the hotel. It's unethical and JW Marriott should abide by their Environmental code to not parternship with the property owner.

Reviewed July 03, 2017

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9.2
Exceptional
Frank from Ireland
Family with teens
Stayed 6 nights in December 2017

Absolute wonderful experience with a wrinkle”

The hotel itself bypasses all expectations. A truly wonderful experience - room, facilities, service and location are 5 star ++. Unfortunately, all is let down by F&B. Food is nothing short of a disaster. Over 6 nights we had one good dish because we persuaded the chef to prepare something different for us (they also did not charge...thanks). However, with the sole exception of breakfast the food was truly bad and on one occasion we ended up on the toilet for most of the night. Also, if you like Schweppes Tonic with your Gin, well, it may be on the menu but since the hotel signed an exclusive with Pepsi you can only have Everest Tonic - perfect if you like it sweet :-( For a truly 5 star hotel.....hmm. c'mon JW, I know you can do better. We are looking forward to going back...once the F&B gets sorted.

Reviewed December 23, 2017

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9.2
Exceptional
Yen from Vietnam
Couple
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
Stayed 1 night in December 2020

Overwhelming! Brilliant bartender, great cocktails”

The resort is marvelous with its incredible landscape, architecture and things that make great insta photos. Facilities are great but phone in room doesn't work, so we couldn't call the golf cart to pick us up when checkout. We were almost late for flight. Kinda unpleasant experience on our last day. The only best thing we had at the resort was the lovely female bartender - Phuong / Sunny at the Department of Chemistry bar. She is so lovely, friendly, honest. She knows exactly how to make a cocktail to our taste, and she is so fun to talk to. At first we just planned to have a drink and had no plan to eat dinner at the resort. Sunny was so lovely that we ended up spending the evening there with food and drinks. She is brilliant! Drinks are sooooo good too! Will definitely come back for her :))

Reviewed December 03, 2020

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8.0
Excellent
FONG from Singapore
Couple
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
Stayed 2 nights in August 2019

Unique and luxurious resort ”

Staff are very attentive and all ready to serve the guests. They ensure you are well taken care of. Good experience to stay here if you wish to stay in and less option to go out. Location is extreme end of island but near cable car ride. Room facing ocean and pool is excellent. We Have accomplishment upgrade for our room. Very nice resort and must visit the bar for drinking in the evening. Food at Restaurant is average and over priced. So we dine at premium residences managed by Accor. So if your are accor member, do consider this option. Staff Service at Marriot is excellent! Only a little issue with luggage delay upon check in but the receptionist made a service recovery the next day with fruits platter. Appreciate the kindness and thoughtfulness. Thanks to staff and management of Marriot :)

Reviewed August 17, 2019

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9.2
Exceptional
Irene from Singapore
Family with young children
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
Stayed 6 nights in December 2019

Exceptional”

Grounds are spectacularly large, very interesting decor and themes. Staff very friendly and try their best. Beach is clean and beautiful, very welcoming resort. Spa service up to expectation. King bed is more a queen in size and kids playroom could do with better toys.

Reviewed January 01, 2020

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10.0
Exceptional
Kah from Malaysia
Couple
Emerald Bay Front, Guest room, 1 King, Seafront, Beach front
Stayed 4 nights in September 2018

Excellent experience staying!!”

I have my girlfriend celebration. The staff answer my email patiently and nice. Provide me the best service. During the stay, staff is very friendly, passion, and treating me as VVIP. I love their altitude. Also, free upgrading of my room is quite surprising me and my gf. It is a good gift for us. The facility is good and giving us a good spending moment all the time. Restaurant provides delicious food and good service. But only there are many flies when we visited the red rum restaurant at second time. Suprisedly, the celebration night dining at beach is good experience, it gives us a good memory. Spa is also providing good quality and the service as well. Although weather is rainy all the time, but overally, we are still enjoying the trip at all. Overall : Me and my gf love this trip very very much.

Reviewed September 17, 2018

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8.8
Excellent
Wan from Taiwan
Family with young children
Stayed 4 nights in June 2017

New hotel still under construction. ”

- New hotel - great breakfast - lot of activities/class but should have more activities between 10am-3pm when the sun is hot and can't go out to swim - not a very big hotel and many areas still under construction - beach is very calm. Good for kids. But if you like waves, it doesn't have. - close to town - staff are very friendly and helpful - buggy sometimes take ages to wait for. - food is amazing good. Value for money - rented a car for 4 hours to visit bee farm, pearl farm, pepper farm, fresh seafood lunch at fish man village. Great experience. If you book through Agoda for this hotel, always be careful that you may pay higher price if you lock your booking too early. If you can cancel your booking, always check the latest price before the cancellation period.

Reviewed June 24, 2017

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9.6
Exceptional
bruce from New Zealand
Couple
Stayed 2 nights in July 2017

One of the best!”

Amazing planning went into the design and layout of this fantastic resort (university). The resort is spacious and cleverly decorated, the beach is nestled into a beautiful cove with clean calm waters. The gym, water sports and other facilities are great. Food was great as was the chemistry bar with live music. Top this off with staff who are happy and friendly and whom have been trained very well. Really Impressed!

Reviewed July 25, 2017

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9.6
Exceptional
Ngoc from Vietnam
Family with teens
Deluxe Emerald Bay View, Guest room, 1 King, Bay view
Stayed 3 nights in April 2019

Exceptional”

Probably the best resort in Vietnam. Everything is almost perfect. Would love to come back in the future

Reviewed May 01, 2019

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8.8
Excellent
Genevieve from United Kingdom
Family with teens
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
Stayed 6 nights in December 2017

A concept hotel designed for the Asian market”

In the words of the Deputy GM; this hotel was built for instagram. It's high on concept, but at the expense of longevity & has plumbing, mold & cracks to contend with already. Sadly the pools are in shadow by 3pm due to the position of the accommodation. The beach is beautiful but for us, too windy to use (a rare occurrence). Staff are charming and eager to please. They're still learning the art of 5 star service but are quick to remedy mistakes. Food is mixed. Breakfast delicious but the breakfast room is more akin with a crèche. Lunch can be slow but Red Rum & French & Co are good. Tempus fugit feels like a canteen as all large hotels struggle to achieve charm in their main dining area. The Chemistry lab is fun & a far nicer venue to eat in - but needs a bigger menu and its own kitchen. Room service was only 5/10 - nothing was replaced but once a call was made, things quickly rectified. All in all we were lucky to arrive in early days low occupancy & found corners to relax.

Reviewed December 23, 2017

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9.6
Exceptional
Ngoc from Vietnam
Family with teens
Deluxe Emerald Bay View, Guest room, 1 King, Bay view
Stayed 3 nights in April 2019

Exceptional”

Probably the best resort in Vietnam. Everything is almost perfect. Would love to come back in the future

Reviewed May 01, 2019

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8.4
Excellent
Paul from United Kingdom
Family with teens
Stayed 5 nights in December 2017

Beautiful Hotel, Great Location, poor F&B”

Having heard so much about the hotel, the end result did not live up to the hype. Its a beautiful resort on a great beach but you have to chose the time to go carefully. My trip coincided with heavy winds making swimming in the sea impossible and the pool to cold to swim also. The F&B options for such a large resort and quite frankly well under average and the quality of the same less than average also.

Reviewed December 28, 2017

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9.6
Exceptional
Thinh from United States
Couple
Emerald Bay View, Guest room, 1 King, Garden view, Balcony
Stayed 2 nights in February 2020

Anniversary”

Bill Bensley is a real genius. His architecture's mind is amazing. We loved all the details of all the buildings. It sounds funny but we love all the bathroom's design. The breakfast buffet was amazing. You have to try the French toast and egg benedict (one of the best I've ever eaten). The beach was awesome (clean with silky sands). The staffs are very polite and tentative. We would give it a 10+ if the resort offered free shuttle from and back to the airport.

Reviewed February 15, 2020

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10.0
Exceptional
Dang from Vietnam
Group
Stayed 1 night in April 2017

I had wonderful feeling with JW Marriott during my stay. ”

The resort is so nice with good facilities and very beautiful beach side. It's value for what I pay.

Reviewed April 27, 2017

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10.0
Exceptional
Hui from Malaysia
Couple
Stayed 1 night in December 2017

Best honeymoon stay ever”

Very instagramable resort, variety of food choice, excellent stay

Reviewed October 03, 2018

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7.6
Very good
Mai from Vietnam
Couple
Emerald Bay Front, Guest room, 1 King, Seafront, Beach front
Stayed 3 nights in December 2017

Good place to stay but need something to be perfect and precise!”

In general, everything is good. the staff is very friendly and helpful. the sightseeing and facilities are very beautiful and modern. food is very delicious, fresh and they change everyday. However, if the resort could take care of small detail, they will be perfect. - Many resorts which have a lot of mosquitoes or something like that often prepare lotion for customers to avoid mosquitoes. The staff should introduce every activities of resort when the customer check in. On the last day when the customers are preparing to leave, the housekeeping should clean the room according to the schedule even when the cusstomers will check out at noon.

Reviewed January 02, 2018

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