Travelling to Indonesia? Read all updated requirements before you book.
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya

Removed from saved list

8.9

Excellent

2,369 reviews

2,369 reviews

Housekeeping52
Breakfast46
View13
See map

9.1

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Vertical Six Club

Blauran Market

270 m

Pasar Kedung Klinter

390 m

Gereja Perawan Maria tak Berdosa

430 m

Taman Gantung

450 m

Popular landmarks
Tunjungan Plaza

790 m

Tugu Pahlawan

1.5 km

Monkasel (Submarine Monument)

2.1 km

Suramadu National Bridge

2.5 km

Sampoerna Museum

3.2 km

Closest landmarks
Consulate of Hungary

160 m

Kantor Garuda Indonesia

420 m

Gramedia Bookstore

580 m

Wartel Shops

580 m

Plaza Tunjungan

590 m

JW Marriott Hotel Surabaya

Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia, 60261 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Show more

Highlights

Located in heart of Surabaya

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Fitness center

Swimming pool [outdoor]

Shuttle service

Free Wi-Fi in all rooms!

This property is in high demand!

4 travelers have booked today.

Value for money8.6
Distance to city center0.0 Km
Location rating9.1
Nearest airportJuanda International Airport (SUB)
Distance to airport14.5 km

Rooms available at JW Marriott Hotel Surabaya

Excellent
Room comfort & quality

8.8

One Bedroom Suite, Executive lounge access, 1 King
...
  • Room size: 86 m²/926 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Studio, Executive lounge access, Larger Guest room
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Studio, Larger Guest room, 1 King, Corner room
...
  • Room size: 48 m²/517 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Presidential Suite, Executive lounge access, Top floor
...
  • City view
  • Non-smoking
Enter dates to see prices
Executive Deluxe, Executive lounge access, Guest room
...
  • Room size: 49 m²/527 ft²
  • City view
  • 2 double beds or 1 king bed
Enter dates to see prices
Deluxe Premium Twin, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Executive Deluxe Twin, Executive lounge access, Guest room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Chairman Suite, Executive lounge access, Top floor, Balcony
...
  • City view
  • Balcony/terrace
Enter dates to see prices
Deluxe Premium, Guest room, 1 King
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 double beds or 1 king bed
Enter dates to see prices
Executive Two-Bedroom Suite with City View - Lounge Access
...
  • Room size: 128 m²/1378 ft²
  • Mountain view
  • 2 single beds & 1 king bed
Enter dates to see prices

Frequently asked questions

Does JW Marriott Hotel Surabaya have a hot tub?

A hot tub is one of the facilities available at JW Marriott Hotel Surabaya.

What time is check-in and check-out at JW Marriott Hotel Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to JW Marriott Hotel Surabaya?

JW Marriott Hotel Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 400000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at JW Marriott Hotel Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, JW Marriott Hotel Surabaya has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at JW Marriott Hotel Surabaya?

Start your mornings right, with the continental and buffet breakfast options offered at JW Marriott Hotel Surabaya. Adults can enjoy breakfast offered with an additional charge of 328572 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at JW Marriott Hotel Surabaya?

JW Marriott Hotel Surabaya features 5 on-site restaurants for your dining convenience. International cuisine is available for guests. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at JW Marriott Hotel Surabaya?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings and private events can be hosted at JW Marriott Hotel Surabaya. Small or intimate events like birthday parties can also be accomodated.

Can business events be hosted at JW Marriott Hotel Surabaya?

On-site venues and convenient event services make JW Marriott Hotel Surabaya an ideal choice for hosting events such as seminars, conferences and meetings.

What is the smoking policy at JW Marriott Hotel Surabaya?

JW Marriott Hotel Surabaya does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to JW Marriott Hotel Surabaya?

Pasar Turi Train Station is the closest train, metro, or bus station, about 1.2 km away from JW Marriott Hotel Surabaya.

What restaurants are nearby JW Marriott Hotel Surabaya?

JW Marriott Hotel Surabaya is located in Surabaya Center, famous for good restaurants such as Deli Shop, Depot Asia Baru and Lobby Lounge at JW Marriott Hotel Surabaya.

What popular shopping places are close to JW Marriott Hotel Surabaya?

JW Marriott Hotel Surabaya is located in Surabaya Center area which features shopping places such as Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near JW Marriott Hotel Surabaya?

Guests at JW Marriott Hotel Surabaya can easily visit Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument) located in the Surabaya Center area.

Show more questions
See map

Explore the neighborhood

What people love about JW Marriott Hotel Surabaya

  • 10

    Exceptional
    Cleanliness

    "So nice place and all clean."

    CHANG

    |

    September 20, 2022

  • 9.6

    Exceptional
    Cleanliness

    "Great room and cleaness is way better than other hotel."

    Donz

    |

    August 31, 2022

  • 10

    Exceptional

    "Everything in this hotel was top notch."

    Twelvi

    |

    August 27, 2022

Overall rating:

8.9

Excellent
2,369 reviews
Cleanliness
8.9
Facilities
8.9
Location
9.1
Read all reviews >
What travelers say they love:
Good location and services, room is comfortable especially t...
JIMMY from Indonesia
Couple
More about JW Marriott Hotel Surabaya

More about JW Marriott Hotel Surabaya

JW Marriott Hotel Surabaya

For travelers who want to take in the sights and sounds of Surabaya, JW Marriott Hotel Surabaya is the perfect choice. Its convenient location right in the city center allows you more time to see all that Surabaya has to offer.
At JW Marriott Hotel Surabaya, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the JW Marriott Hotel Surabaya. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For guests who would like to smoke, the designated smoking areas are available.
All rooms at JW Marriott Hotel Surabaya are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at JW Marriott Hotel Surabaya, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at JW Marriott Hotel Surabaya. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at JW Marriott Hotel Surabaya including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub. Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
Enjoy the countless activities offered at JW Marriott Hotel Surabaya. A relaxing end to every day is possible with a visit to the massage, hot tub, salon and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Don't spend all your time inside while in Surabaya! Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 790 m away.

Show more
Amenities and facilities
Excellent
Facilities

8.9

Most talked about facilities

Breakfast

97 mentions

Housekeeping

65 mentions

Food & Dining

52 mentions

Swimming Pool

21 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Japanese
  • Malay

Accessibility

  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible entrance to all on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in all rooms
  • Assistive listening devices provided for meetings
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in all rooms
  • Bathtub seat in some rooms
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Flashing door knockers in some rooms
  • Lever handles on all guest room doors
  • Lowered electrical outlets in all rooms
  • Lowered view ports in some guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Roll-in shower in all rooms
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in all guest rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Outdoor recreational features
  • Pool with view
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Laptop workspace
  • Linens
  • Mini bar
  • Mirror
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
  • Buffet
Restaurants on site

The Pavilion Restaurant

  • Cuisine: Indonesian, International
  • Menu: A-la-carte

Tang Palace Chinese Restaurant

  • Cuisine: Asian, Chinese
  • Menu: Buffet

Imari Japanese Restaurant

  • Cuisine: Japanese
  • Menu: Buffet

Uppercut Steakhouse

  • Cuisine: French
  • Menu: Buffet
Location
Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia, 60261
Exceptional
Location

9.1

Airports

  • Juanda International Airport (SUB)
    14.5 km 47 min drive
  • Abdul Rachman Saleh Airport (MLG)
    75.4 km 2.5 hour drive

Public transportation

  • Pasar Turi Train Station
    1.3 km
  • Gubeng Train Station
    2.0 km

Hospital or clinic

  • Puskesmas Kedungdoro
    600 m

Shopping

  • Tunjungan Plaza
    790 m

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Tunjungan Plaza
    790 m
  • Tugu Pahlawan
    1.5 km
  • Monkasel (Submarine Monument)
    2.1 km
  • Suramadu National Bridge
    2.5 km
  • Sampoerna Museum
    3.2 km
  • Bungkul Park
    3.6 km
  • Surabaya Town Square
    3.9 km
  • Surabaya's Zoo
    4.2 km
  • Pakuwon Food Festival
    7.6 km
  • Masjid Nasional Al Akbar Surabaya
    8.8 km

Nearby landmarks

  • Vertical Six Club
  • Consulate of Hungary
    160 m
  • Blauran Market
    270 m
  • Pasar Kedung Klinter
    390 m
  • Kantor Garuda Indonesia
    420 m
  • Gereja Perawan Maria tak Berdosa
    430 m
  • Taman Gantung
    450 m
  • BG Junction
    460 m
  • Museum Surabaya
    500 m
  • Wisata Rasa
    520 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children below 12 years old are not allowed in Executive Lounge.
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee400000 IDR
  • Distance from city center0.0 Km
  • Travel time to airport (minutes)40

Extras

  • Breakfast charge (unless included in room price)328572 IDR
  • Daily Internet/Wi-Fi fee0 IDR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors25
  • Number of restaurants5
  • Number of rooms 407
  • Year property opened1996
  • Most recent renovation2016

Parking

  • Daily parking fee0 IDR

Reviews of JW Marriott Hotel Surabaya from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness8.9
Facilities8.9
Location9.1
Room comfort and quality8.8
Service9.0
Value for money8.6
High score for Surabaya
Rating
9+ Exceptional (613)
8-9 Excellent (237)
7-8 Very Good (273)
6-7 Good (57)
<6 Below Expectation (54)
Time of the year
Mar - May (268)
Jun - Aug (300)
Sep - Nov (340)
Dec - Feb (326)
All guests (1,888)
All room types
All languages

Show reviews that mention 

Showing 1,234 verified guest comments
12345
10.0
Exceptional
Nor from Malaysia
Couple
Deluxe Premium, Guest room, 1 King
Stayed 5 nights in February 2019

superb”

location is a few minutes walk from tunjungan mall, but there's also free shuttle service every hour if you are lazy to walk. the room is very good size, classic style and well maintained, nice deco and layout. the dressing gown is very comfortable. the bathroom is also large enough, i could spend hours under the rain-shower. the gym is very well equipped and has very large changing room, steam room and sauna. we took the room without breakfast as we prefer to check out the local breakfast around. will definitely stay in this hotel again if the price point is within our budget.

Reviewed February 06, 2019

See room deals

10.0
Exceptional
Bee from Singapore
Couple
Deluxe Premium, Guest room, 1 King
Stayed 1 night in April 2019

Good hotel with fantastic location”

Security of the hotel is high and the staff were all nice and helpful. Appreciate the concierge staff for walking us out of the hotel to show us the direction to the ATM. :):) The room was huge and generally clean. Although we would much appreciate a cleaner shower head. Pillow were on the soft side too. But generally we still had a fantastic stay, and the breakfast was great!

Reviewed April 22, 2019

See room deals

10.0
Exceptional
Harry from Indonesia
Business traveler
Deluxe Premium, Guest room, 1 King
Stayed 1 night in February 2021

Business Hotel you can count on”

I was staying at Surabaya after midnight arrival. Breakfast with colleagues, from 08.00 to 11.00. They were very nice to let my partner joined, even though it was a very late breakfast (or a brunch yet, already). I really appreciate them, the staff. A very impressive menu, choices of food, from western to locals, dishes to fruits. Very much enjoyed them. Not to mention the room. Although it wasn't as big as Yogyakarta's Marriot, but their standards reflect their stars. Thank you very much Marriot.

Reviewed March 25, 2021

See room deals

Warmest greetings from JW Marriott Hotel Surabaya.. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Best regards, JW Marriott Hotel Surabaya

Responded May 09, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
Jovial from Indonesia
Family with young children
Deluxe Premium, Guest room, 1 King
Stayed 2 nights in July 2022

Great and clean hotel”

Great breakfast, super clean, super friendly staff, great pool, the only thing that’s a bummer is that the hotel doesn’t have a kids club. Other than that, it was a very pleasant stay!

Reviewed July 16, 2022

See room deals

10.0
Exceptional
Ningrum from Indonesia
Couple
Deluxe Premium, Guest room, 1 King
Stayed 1 night in February 2021

Great hotel, great food, good location”

Hotelnya lux banget, very clean, lokasi strategis, ramah, resepsionis pelayanan cepet & gak berbelit2, breakfast nya oke banget, view pool ok... Recommended!!

Reviewed February 12, 2021

See room deals

Salam hangat dari JW Marriott Hotel Surabaya! Terima kasih karena telah menginap bersama kami dan atas waktu yang anda luangkan untuk membagikan pengalaman anda. Memberikan pengalaman menginap yang tak terlupakan sangatlah penting bagi kami, oleh karena itu kami sungguh senang mengetahui anda suka dengan pelayanan dan kamar kami. Seluruh tim akan menantikan kunjungan anda yang berikutnya. Salam, JW Marriott Hotel Surabaya

Responded May 09, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
rita from Indonesia
Family with teens
Deluxe Premium, Guest room, 1 King
Stayed 2 nights in December 2019

Great place for stay”

What can i say everything is perfect, the room is big and clean, the staff very friendly and helpful and breakfast is great, location is strategic, i will come back

Reviewed December 26, 2019

See room deals

10.0
Exceptional
Jacobus from Netherlands
Solo traveler
Deluxe Premium Twin, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in January 2021

Delightfull short stay!”

Hotel is not the newest, but it well maintained. Because of it's age, rooms are large and well built, so no noise from neighbors or hallway. Perfect services throughout, from check in to check out. Breakfast has many options with ample staff to serve.

Reviewed February 06, 2021

See room deals

Warmest greetings from JW Marriott Hotel Surabaya.. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Best regards, JW Marriott Hotel Surabaya

Responded May 09, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
Aris from New Zealand
Family with teens
Deluxe Premium Twin, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in December 2019

One of the best hotels ive stayed at ”

Most helpful and friendly staff 24/7. Facilities were amazing. Spacious and spotless rooms. Definitley best value for money. Will be returning here again for sure. Cant flaw this hotel at all

Reviewed January 03, 2020

See room deals

10.0
Exceptional
diny from Indonesia
Family with young children
Deluxe Premium Twin, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in February 2021

Best hotel in Surabaya”

This is our best experience for staycation in 5 star hotel in Surabaya. The room, the staff, the pool and the food was excellent! My kids loved the bathtub 🤩

Reviewed February 14, 2021

See room deals

Warmest greetings from JW Marriott Hotel Surabaya.. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Best regards, JW Marriott Hotel Surabaya

Responded May 09, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
Arie from Indonesia
Family with young children
Deluxe Premium, Guest room, 1 King
Stayed 1 night in April 2021

Always recommended”

What I can say, this place is superb. Perfect room with bathtub, excellent breakfast as always.

Reviewed February 16, 2022

See room deals

Warmest greetings from JW Marriott Hotel Surabaya.. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Best regards, JW Marriott Hotel Surabaya

Responded May 03, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
Dewi from Indonesia
Family with young children
Deluxe Premium, Guest room, 1 King
Stayed 1 night in December 2020

Yes its 5 star hotel !!!”

They gives us a great service, especially when we have a problem and how quick they help to solve the problem !!! Yes its 5 stat hotel !!! Clean and great breakfast yes its a must right.

Reviewed January 01, 2021

See room deals

Warmest greetings from JW Marriott Hotel Surabaya.. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Best regards, JW Marriott Hotel Surabaya

Responded May 09, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
Nathanael from Indonesia
Family with teens
Deluxe Premium, Guest room, 1 King
Stayed 1 night in December 2020

Massive room with a view and splendid breakfast”

This hotel is my favorite 5 stars in Surabaya. Close proximity to mall. Room is massive and luxurious. Breakfast is 10/10. I would come back again just for the breakfast. I really enjoy my stay in this hotel

Reviewed December 31, 2020

See room deals

Dear Mr. Nathanael, Greetings from JW Marriott Hotel Surabaya. Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya. We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing a well-maintained facilities is one of our top priorities. It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future. Sincerely, General Manager Gaurav Saxena

Responded September 23, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
Ayu from Indonesia
Couple
Deluxe Premium, Guest room, 1 King
Stayed 1 night in October 2020

Service and food was excellent ”

All the staff was so friendly, they give hand sanitizer and mask inside the room. Also they have many hand sanitizers in every corner. As always I love their foods. Excellent !!

Reviewed October 06, 2020

See room deals

10.0
Exceptional
Nathanael from Indonesia
Family with young children
Deluxe Premium, Guest room, 1 King
Stayed 1 night in December 2020

Massive room with the view and amazing breakfast”

This hotel is my favorite 5 stars in Surabaya. Close proximity to mall. Room is massive and luxurious. Breakfast is 10/10. I would come back again just for the breakfast. I really enjoy my stay in this hotel

Reviewed December 31, 2020

See room deals

Dear Nathanael, Greetings from Surabaya. Thank you very much for choosing JW Marriott Surabaya as your staying destination in Surabaya. We are delighted to know that your overall stay was satisfying! Please rest assured that your feedback was taken on-board for further review as providing a well-maintained facilities is one of our top priorities. It was a great pleasure to have you here and we are looking forward to welcoming you back in the nearest future. Sincerely, General Manager Gaurav Saxena

Responded September 23, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
nirma from Indonesia
Family with young children
Studio, Larger Guest room, 1 King, Corner room
Stayed 2 nights in June 2019

excellent”

enjoyed my 3d2n staying with husband and 3 yo son. the room is spacious, really pleasant with super comfy bed. the breakfast menu was various. its just an excellent place to stay.

Reviewed June 13, 2019

See room deals

9.6
Exceptional
P from Indonesia
Family with teens
Deluxe Premium, Guest room, 1 King
Stayed 1 night in December 2021

Exceptional”

Even though the bed sheets are aging but the room are clean and convenient. The staffs are very nice and helpful. Breakfast are awesome, lost of varieties, although would recommend to have fully arabica coffee beans instead of mix blend this 5 stars hotel.

Reviewed December 29, 2021

See room deals

Dear P, Sunny Greetings from JW Marriott Surabaya. Firstly thank you for taking the time to provide us with your experience. Your feedback is of paramount importance to us in our effort to continually improve the high standards we set ourselves. Rest assured that we will share your feedback to all of our team. It was an honor to have you in our midst. On behalf the entire team, we look forward to your welcoming you back to JW Marriott Surabaya. Sincerely, General Manager Gaurav Saxena

Responded September 23, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
Harry from Indonesia
Couple
Deluxe Premium, Guest room, 1 King
Stayed 1 night in May 2022

Family Hotel”

Cozy, friendly hotel with excellent location in the middle of the city, not a new hotel but very well maintained

Reviewed May 29, 2022

See room deals

10.0
Exceptional
Ina from Indonesia
Business traveler
Deluxe Premium Twin, Guest room, 2 Twin/Single Bed(s)
Stayed 2 nights in June 2022

Exceptional”

Great view, nice ambience and helpful staff….good food …it’s worth it to stay and enjoy the leisury time In marriot Keep that good work

Reviewed July 03, 2022

See room deals

10.0
Exceptional
Juli from Indonesia
Family with young children
Deluxe Premium Twin, Guest room, 2 Twin/Single Bed(s)
Stayed 2 nights in December 2020

Every time you go to Surabaya, definitely stay at this hotel, all 5 stars”

All 5 stars, facilities, staff service, location near the mall, second to none, everything is complete, for sure we will come back again.

Reviewed January 03, 2021

See room deals

Warmest greetings from JW Marriott Hotel Surabaya.. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Best regards, JW Marriott Hotel Surabaya

Responded May 09, 2022
JW Marriott Hotel Surabaya
10.0
Exceptional
rosalina from Indonesia
Family with young children
Deluxe Premium Twin, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in January 2021

great hotels ”

great hotels, great staff, clean rooms, and delicious foods

Reviewed January 11, 2021

See room deals

Warmest greetings from JW Marriott Hotel Surabaya.. Thank you very much for choosing our hotel as your staying destination during your holiday in Surabaya and for taking time to share your recent experience. It's absolutely delightful to see that you had a fantastic experience with us. It was a pleasure to have you here and we will be looking forward to welcoming you back for a much longer stay! Best regards, JW Marriott Hotel Surabaya

Responded May 09, 2022
JW Marriott Hotel Surabaya
12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss