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JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya
JW Marriott Hotel Surabaya

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8.8

Excellent

2,308 reviews

2,308 reviews

Housekeeping49
Breakfast41
View12

Cozy, friendly hotel with excellent location in the middle of the city, not a new hotel but very well maintained

Harry
- May 28, 2022
See map

9

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Vertical Six Club

Blauran Market

270 m

Pasar Kedung Klinter

390 m

Gereja Perawan Maria tak Berdosa

430 m

Taman Gantung

450 m

Popular landmarks
Tunjungan Plaza

790 m

Tugu Pahlawan

1.5 km

Monkasel (Submarine Monument)

2.1 km

Suramadu National Bridge

2.5 km

Sampoerna Museum

3.2 km

Closest landmarks
Consulate of Hungary

160 m

Kantor Garuda Indonesia

420 m

Gramedia Bookstore

580 m

Wartel Shops

580 m

Plaza Tunjungan

590 m

JW Marriott Hotel Surabaya

Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia, 60261 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Surabaya

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

BBQ facilities

This property is in high demand!

4 travelers have booked today.

Value for money8.6
Distance to city center0.0 Km
Location rating9.0
Nearest airportJuanda International Airport (SUB)
Distance to airport14.5 km

Rooms available at JW Marriott Hotel Surabaya

Excellent
Room comfort & quality

8.8

One Bedroom Suite, Executive lounge access, 1 King
...
  • Room size: 86 m²/926 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Studio, Executive lounge access, Larger Guest room
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Studio, Larger Guest room, 1 King, Corner room
...
  • Room size: 48 m²/517 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Executive Deluxe, Executive lounge access, Guest room
...
  • Room size: 49 m²/527 ft²
  • City view
  • 2 double beds or 1 king bed
Enter dates to see prices
Executive Deluxe Twin, Executive lounge access, Guest room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Presidential Suite, Executive lounge access, Top floor
...
  • City view
  • Non-smoking
Enter dates to see prices
Deluxe Premium, Guest room, 1 King
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 double beds or 1 king bed
Enter dates to see prices
Deluxe Premium Twin, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Chairman Suite, Executive lounge access, Top floor, Balcony
...
  • City view
  • Balcony/terrace
Enter dates to see prices
One Bedroom Apartment, Executive lounge access, 1 King
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Does JW Marriott Hotel Surabaya have a hot tub?

A hot tub is one of the facilities available at JW Marriott Hotel Surabaya.

What time is check-in and check-out at JW Marriott Hotel Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to JW Marriott Hotel Surabaya?

JW Marriott Hotel Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 400000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at JW Marriott Hotel Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, JW Marriott Hotel Surabaya has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at JW Marriott Hotel Surabaya?

Start your mornings right, with the continental and buffet breakfast options offered at JW Marriott Hotel Surabaya. Adults can enjoy breakfast offered with an additional charge of 328572 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at JW Marriott Hotel Surabaya?

JW Marriott Hotel Surabaya features 5 on-site restaurants for your dining convenience. International cuisine is available for guests. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at JW Marriott Hotel Surabaya?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings and private events can be hosted at JW Marriott Hotel Surabaya. Small or intimate events like birthday parties can also be accomodated.

Can business events be hosted at JW Marriott Hotel Surabaya?

On-site venues and convenient event services make JW Marriott Hotel Surabaya an ideal choice for hosting events such as seminars, conferences and meetings.

What is the smoking policy at JW Marriott Hotel Surabaya?

JW Marriott Hotel Surabaya does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to JW Marriott Hotel Surabaya?

Pasar Turi Train Station is the closest train, metro, or bus station, about 1.2 km away from JW Marriott Hotel Surabaya.

What restaurants are nearby JW Marriott Hotel Surabaya?

JW Marriott Hotel Surabaya is located in Surabaya Center, famous for good restaurants such as Jimmy's, Tang Palace Chinese Restaurant and Deli Shop.

What popular shopping places are close to JW Marriott Hotel Surabaya?

JW Marriott Hotel Surabaya is located in Surabaya Center area which features shopping places such as Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near JW Marriott Hotel Surabaya?

Guests at JW Marriott Hotel Surabaya can easily visit Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument) located in the Surabaya Center area.

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See map

Explore the neighborhood

What people love about JW Marriott Hotel Surabaya

  • 10

    Exceptional
    Location

    "Cozy, friendly hotel with excellent location in the middle of the city, not a new hotel but very well maintained"

    Harry

    |

    May 28, 2022

  • 10

    Exceptional

    "Suka banget ama hotelnya Best service Bersih Cocok untuk staycation berserta anak kecil"

    Lestiana

    |

    March 1, 2022

  • 10

    Exceptional

    "With the value and price this hotel was great."

    Andreas

    |

    March 1, 2022

Overall rating:

8.8

Excellent
2,308 reviews
Cleanliness
8.9
Facilities
8.9
Location
9.0
Read all reviews >
What travelers say they love:
Very great hospitality and room service
Rizky from Indonesia
Couple
More about JW Marriott Hotel Surabaya

More about JW Marriott Hotel Surabaya

JW Marriott Hotel Surabaya

For travelers who want to take in the sights and sounds of Surabaya, JW Marriott Hotel Surabaya is the perfect choice. Its convenient location right in the city center allows you more time to see all that Surabaya has to offer.
At JW Marriott Hotel Surabaya, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the JW Marriott Hotel Surabaya. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For guests who would like to smoke, the designated smoking areas are available.
All rooms at JW Marriott Hotel Surabaya are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at JW Marriott Hotel Surabaya, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at JW Marriott Hotel Surabaya. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at JW Marriott Hotel Surabaya including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub. Are you a great cook? Make your own meals in-house at the hotel's BBQ facilities.
Enjoy the countless activities offered at JW Marriott Hotel Surabaya. A relaxing end to every day is possible with a visit to the massage, hot tub, salon and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Don't spend all your time inside while in Surabaya! Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 790 m away.

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Amenities and facilities
Excellent
Facilities

8.9

Most talked about facilities

Breakfast

97 mentions

Housekeeping

65 mentions

Food & Dining

52 mentions

Swimming Pool

21 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Japanese
  • Malay

Accessibility

  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible entrance to all on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand some rooms
  • Alarm clock telephone ringers in all rooms
  • Assistive listening devices provided for meetings
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in all rooms
  • Bathtub seat in some rooms
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Flashing door knockers in some rooms
  • Lever handles on all guest room doors
  • Lowered electrical outlets in all rooms
  • Lowered view ports in some guest room doors
  • Main entrance
  • Mobility accessibility in some rooms
  • Non-slip grab bars in some bathrooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Roll-in shower in all rooms
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in all guest rooms
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Nightclub
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • Individual air conditioning
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Laptop workspace
  • Linens
  • Mini bar
  • Mirror
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
  • Buffet
Restaurants on site

The Pavilion Restaurant

  • Cuisine: Indonesian, International
  • Menu: A-la-carte

Tang Palace Chinese Restaurant

  • Cuisine: Asian, Chinese
  • Menu: Buffet

Imari Japanese Restaurant

  • Cuisine: Japanese
  • Menu: Buffet

Uppercut Steakhouse

  • Cuisine: French
  • Menu: Buffet
Location
Jl. Embong Malang 85-89, Surabaya Center, Surabaya, Indonesia, 60261
Exceptional
Location

9

Airports

  • Juanda International Airport (SUB)
    14.5 km 47 min drive
  • Abdul Rachman Saleh Airport (MLG)
    75.4 km 2.5 hour drive

Public transportation

  • Pasar Turi Train Station
    1.3 km
  • Gubeng Train Station
    2.0 km

Hospital or clinic

  • Puskesmas Kedungdoro
    600 m

Shopping

  • Tunjungan Plaza
    790 m

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Tunjungan Plaza
    790 m
  • Tugu Pahlawan
    1.5 km
  • Monkasel (Submarine Monument)
    2.1 km
  • Suramadu National Bridge
    2.5 km
  • Sampoerna Museum
    3.2 km
  • Bungkul Park
    3.6 km
  • Surabaya Town Square
    3.9 km
  • Surabaya's Zoo
    4.2 km
  • Pakuwon Food Festival
    7.6 km
  • Masjid Nasional Al Akbar Surabaya
    8.8 km

Nearby landmarks

  • Vertical Six Club
  • Consulate of Hungary
    160 m
  • Blauran Market
    270 m
  • Pasar Kedung Klinter
    390 m
  • Kantor Garuda Indonesia
    420 m
  • Gereja Perawan Maria tak Berdosa
    430 m
  • Taman Gantung
    450 m
  • BG Junction
    460 m
  • Museum Surabaya
    500 m
  • Wisata Rasa
    520 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children below 12 years old are not allowed in Executive Lounge.
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee400000 IDR
  • Distance from city center0.0 Km
  • Travel time to airport (minutes)40

Extras

  • Breakfast charge (unless included in room price)328572 IDR
  • Daily Internet/Wi-Fi fee0 IDR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors25
  • Number of restaurants5
  • Number of rooms 407
  • Year property opened1996
  • Most recent renovation2016

Parking

  • Daily parking fee0 IDR

Reviews of JW Marriott Hotel Surabaya from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness8.9
Facilities8.9
Location9.0
Room comfort and quality8.8
Service9.0
Value for money8.6
High score for Surabaya
Rating
9+ Exceptional (597)
8-9 Excellent (235)
7-8 Very Good (271)
6-7 Good (56)
<6 Below Expectation (54)
Time of the year
Mar - May (266)
Jun - Aug (286)
Sep - Nov (335)
Dec - Feb (326)
All guests (1,820)
All room types
All languages

Show reviews that mention 

Showing 1,213 verified guest comments
12345
10.0
Exceptional
Hijrah from Indonesia
Couple
Studio, Larger Guest room, 1 King, Corner room
Stayed 1 night in September 2016

What an amazing stay”

I came to Surabaya quite often, but this is my first time stay at JW Marriott. And boy i'm so impressed with very thing that this hotel have. The check in and the check out process were quick! They even allow me to have an early check in. The room is huge! With a spectacular city view. The bed is so damn comfortable. I really love it. The pool is kinda so so. But the grass field beside the pool is so pretty. The breakfast here is great with many many choices. I personally love their french toast. But the breakfast area is kinda to small. Too crowded. One of the plus point for this hotel is that they provide a free shuttle service to Tunjungan Plaza, the biggest shopping mall in Surabaya. Without a doubt i'll stay at JW Marriott next time i travell to Surabaya!

Reviewed September 13, 2016

See room deals

9.0
Exceptional
STEPHEN from United States
Business traveler
Studio, Larger Guest room, 1 King, Corner room
Stayed 1 night in June 2014

Good Room and Convenient”

Room, Food, Clean

JW Marriott Surabaya Hotel is a good business hotel. For nearly ten years I always stay in this hotel when doing my business trip to Surabaya. I chose this hotel duet to its location is centralized and near to my work place. Seven years ago my office senior management team and our franchisor held an annual meeting in this hotel. I would be pleased to recommend this hotel especially for business trip, however I also would be glad to recommend this hotel for couples and family trip.

Reviewed June 23, 2014

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9.0
Exceptional
Henri from Australia
Family with young children
Deluxe Premium, Guest room, 1 King
Stayed 5 nights in April 2014

Great Stay”

Staff, Swimming Pool and Staff

We were staying for 5 nights at JW Marriott Surabaya Hotel. Everything was as expected in a 5 star hotel. The staff were exceptionally attentive and tried their hardest to make our stay enjoyable. The swimming pool is child-friendly and my children definitely love it. Unfortunately, the executive lounge room, spa, sauna and fitness centre are not available for young children. If you love durian, try the durian bread at the hotel's bakery located near the restaurant on level 1. For travelers with young children, be aware that the hotel's restaurant is not smoking free. Overall, it was a GREAT stay and will definitely stay there again.

Reviewed April 16, 2014

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9.7
Exceptional
aprica from Indonesia
Solo traveler
Stayed 1 night in June 2011

a second home for me”

the room is big enough,the employee is very friendly ,the food is delicious ,the facilities is top :)

i always choose jw marriott hotel for a place to styay when i was in surabaya, this hotel give me a friendly service, and all facilities i need, it feels like home when u are in this hotel, from the food to the ammenities n service ,all really good and satisfied me. bravo for this hotel :)

Reviewed June 15, 2011

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9.3
Exceptional
Linan from Indonesia
Business traveler
Deluxe Premium, Guest room, 1 King
Stayed 3 nights in July 2013

Fantastic Luxury Hotel in the City Center”

Great Location, Impeccable Service, Luxurious Rooms

Was on a business trip to Surabaya, and JW Marriott is a regular choice of mine due to its great location in the center of town. As always the food is always good, the rooms are luxurious and very spacious, and service is impeccable. Finding transport to get around is also very easy.

Reviewed July 29, 2013

See room deals

9.3
Exceptional
Linan from Indonesia
Business traveler
Deluxe Premium, Guest room, 1 King
Stayed 1 night in July 2013

Fantastic Luxury Hotel in Downtown Surabaya”

Impeccable Service, Great Location, Friendly Staff

Was on a business trip to Surabaya, and JW Marriott is a regular choice of mine due to its great location in the center of town. As always the food is always good, the rooms are luxurious and very spacious, and service is impeccable. Finding transport to get around is also very easy.

Reviewed July 29, 2013

See room deals

9.3
Exceptional
Linan from Indonesia
Business traveler
Deluxe Premium, Guest room, 1 King
Stayed 2 nights in July 2013

Luxurious Hotel in Downtown Surabaya”

Great Location, Impeccable Staff and Service, Luxurious rooms

Was on a business trip to Surabaya, and JW Marriott is a regular choice of mine due to its great location in the center of town. As always the food is always good, the rooms are luxurious and very spacious, and service is impeccable. Finding transport to get around is also very easy.

Reviewed July 29, 2013

See room deals

9.7
Exceptional
Linan from Indonesia
Business traveler
Deluxe Premium, Guest room, 1 King
Stayed 1 night in July 2013

Great All Purpose Hotel in the city center”

Luxurious rooms, friendly and attentive staff, perfect location

Was on a business trip to Surabaya, and JW Marriott is a regular choice of mine due to its great location in the center of town. As always the food is always good, the rooms are luxurious and very spacious, and service is impeccable. Finding transport to get around is also very easy.

Reviewed July 29, 2013

See room deals

9.3
Exceptional
Linan from Indonesia
Business traveler
Deluxe Premium, Guest room, 1 King
Stayed 3 nights in July 2013

Fantastic Luxury Hotel in Downtown Surabaya”

Fantastic Location, Luxurious Rooms, Impeccable Staff

Was on a business trip to Surabaya, and JW Marriott is a regular choice of mine due to its great location in the center of town. As always the food is always good, the rooms are luxurious and very spacious, and service is impeccable. Finding transport to get around is also very easy.

Reviewed July 29, 2013

See room deals

10.0
Exceptional
Melissa from Philippines
Couple
Deluxe Premium, Guest room, 1 King
Stayed 3 nights in May 2018

Best hotel we stayed so far :)”

We had a great time at JW Marriott! The Money we paid for is all worth it. We feel so relaxed and safe. Our room is very big and comfy. The customer service from the staff is superb as well. Great place to stay! We will definitely choose JW Marriott when we come back at Surabaya!

Reviewed May 28, 2018

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9.0
Exceptional
Budi from Indonesia
Family with young children
Deluxe Premium, Guest room, 1 King
Stayed 2 nights in May 2014

A nice 5 star international hotel”

clean room,location,and friendy staff

my stay in JW Marriot hotel surabaya was a pleasant stay. from the beginning of the entrance hotel, until check in, the staffs are really helpful and friendly. the hotel also close to tunjungan plaza shopping mall, and nice food surround it, such as rawon setan and ikan bakar panorama whicl located just acrross the hotel. we're satisfied to stay in this hotel, and will stay there again for sure the next trip to surabaya.

Reviewed May 07, 2014

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10.0
Exceptional
Umbu from Indonesia
Business traveler
Stayed 1 night in December 2011

Great hotel, first option in the city”

Perfect location, great hospitality, very comforting room ammenities

jw marriot definetely always be my first option every time i visit surabaya, both for business and leisure. the hotel offers us with many positive figures, i can not even think one of negative thing regarding this hotel. all i can say is jw marriot surabaya provides you with everything you need during your stay in this famous 'arek suroboyo' city.

Reviewed March 26, 2012

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9.7
Exceptional
Yana from Indonesia
Couple
Stayed 1 night in July 2012

Nice hotel and great location”

Good environment.....

In Surabaya ,for the 5 star hotel, JW Marriot is still the best for me... and the price is reasonable, with a very good breakfast, and very nice environment. I went to surabaya to visit our relatives, and when they going to pick us, it"s very easy because the location is very strategic, easy to find....that my experience staying in Marriot

Reviewed August 08, 2012

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10.0
Exceptional
Aris from Indonesia
Solo traveler
Deluxe Premium, Guest room, 1 King
Stayed 1 night in August 2016

Great Experience By Staying at This Hotel”

It was great to have an experience to stay at JW Marriott Surabaya. The facilities are so many, I just couldn't use all of them. The bed was clean, as clean as the blanket and the pillows. The bathroom was large, and it was comfortable. The hospitality of the staffs were high class and very polite.

Reviewed August 18, 2016

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8.7
Excellent
Asger from Denmark
Couple
Stayed 1 night in February 2012

5 stars with a smile”

Free internet as Marriott member

as usual a wonderful stay at jw marriott in surabaya, it is a small oasis in a busy town, where you will find good food and service and free internet if you are a marriott member. the breakfast is something i allways enjoy in this hotel and there is free cappuchino or which other coffee style you prefer.

Reviewed February 28, 2012

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8.7
Excellent
Asger from Denmark
Couple
Stayed 1 night in February 2012

Awesome breakfast”

Swimming pol

as usual a wonderful stay at jw marriott in surabaya, it is a small oasis in a busy town, where you will find good food and service and free internet if you are a marriott member. the breakfast is something i allways enjoy in this hotel and there is free cappuchino or which coffee style you prefer.

Reviewed February 28, 2012

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10.0
Exceptional
astrid from Indonesia
Family with teens
Stayed 1 night in October 2012

remain the first choice of hotel in surabaya”

Service and best location

jw marriot hotel surabaya is the best choice of hotel in surabaya. due to the nature of the city that's so hectic and hot, coming in to this hotel gives you a calm, tranquil and happy feeling. the room size is just perfect, the amenities and linens is at their best quality, and breakfast is superb.

Reviewed October 31, 2012

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10.0
Exceptional
Glenn from Australia
Couple
Deluxe Premium, Guest room, 1 King
Stayed 4 nights in August 2018

Amazing Luxurious Hotel”

We spent 4 nights staying at JW Marriott in Surabaya and loved every minute of it. The friendly, professional staff, the spacious comfy room with great views and the great location made us wish we could stay longer.

Reviewed August 27, 2018

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8.7
Excellent
Vemmy from Indonesia
Family with young children
Stayed 2 nights in July 2013

Nice hotel”

Comfortable bed, clean and nice room & great breakfast

It was our second time to stay in JW Marriott Hotel Surabaya, and it was great. Our children were very happy. We had a great time there. Thank you JW Marriott Surabaya :)

Reviewed July 21, 2013

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9.6
Exceptional
Fakhruddin from Malaysia
Solo traveler
Deluxe Premium, Guest room, 1 King
Stayed 2 nights in October 2018

Great location, worth every penny”

It’s located nearby Tunjungan Plaza by 5 to 7 minutes of walking distance. There were lots of restaurant and mini market nearby this area so it was so convenient for me. Easy to get GrabCar or GrabBike. Check-in and check-out processes were super fast. Everyone speaks English very well. Room was massive. I requested for a non-smoking room, unfortunately it was full house and I was given a smoking room. However the room I had was great and there was no smell of cigarettes at all. Breakfast were good, perhaps need to widen the range of food. Taste wise, absolutely fantastic. I love the herb drink so much! Walking distance to other attractions such as Majapahit Hotel (one of the oldest hotel in town), Genteng Kali (at the back of Majapahit Hotel and a place to find local cuisines, souvenirs or fabrics) and Surabaya Museum. Overall this is great hotel at reasonable price.

Reviewed October 26, 2018

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