Travelling to Indonesia? Read all updated requirements before you book.
Java Paragon Hotel & Residences
Java Paragon Hotel & Residences
Java Paragon Hotel & Residences
Java Paragon Hotel & Residences
Java Paragon Hotel & Residences
Java Paragon Hotel & Residences
Java Paragon Hotel & Residences

Removed from saved list

8

Excellent

3,185 reviews

3,185 reviews

Housekeeping57
Breakfast33
Food & Dining13
See map

8.2

Excellent

Location rating score

Excellent location - 2.14 kilometers from city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Ciputra World Surabaya

500 m

Ciputra World Mall

540 m

Popular landmarks
Surabaya Town Square

1.7 km

Surabaya's Zoo

2.5 km

Bungkul Park

2.7 km

Tunjungan Plaza

4.2 km

Monkasel (Submarine Monument)

4.2 km

Closest landmarks
Embassy of China

200 m

Desperados Bar

210 m

Museum 45

650 m

Puskesmas Pembantu Gunungsari

730 m

Posyandu Sartika

820 m

Java Paragon Hotel & Residences

JL. Mayjend Sungkono 101-103, Jawa Timur, Surabaya Center, Surabaya, Indonesia, 60225 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Show more

Highlights

Located in heart of Surabaya

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent food & dining

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information."

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

10 travelers have booked today.

Value for money7.9
Distance to city center10.0 Km
Location rating8.2
Nearest airportJuanda International Airport (SUB)
Distance to airport12.6 km

Rooms available at Java Paragon Hotel & Residences

Very good
Room comfort & quality

7.8

2 Bedroom Apartment
...
  • Room size: 142 m²/1528 ft²
  • City view
  • 2 single beds and 1 king be...
Enter dates to see prices
3 Bedroom Apartment
...
  • Room size: 167 m²/1798 ft²
  • Pool view
  • 2 single beds and 2 king be...
Enter dates to see prices
Executive Floor Deluxe King Size Room
...
  • Room size: 29 m²/312 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Bed Room
...
  • Room size: 27 m²/291 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive Floor Deluxe Twin Bed Room
...
  • Room size: 29 m²/312 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe King Size Room
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Floor Superior Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 50 m²/538 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
DELUXE KING Room Only Flexi
...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Java Paragon Hotel & Residences?

    Check-in is from 02:00 PM, and check-out is until 12:30 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Java Paragon Hotel & Residences?

    Java Paragon Hotel & Residences is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 265000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Java Paragon Hotel & Residences also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Java Paragon Hotel & Residences has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at Java Paragon Hotel & Residences?

    Wake up to a great buffet breakfast at Java Paragon Hotel & Residences. Asian breakfast is available for guests. There's an additional charge of 156000 IDR for adults and 96000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Java Paragon Hotel & Residences?

    Java Paragon Hotel & Residences features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

    Can special events be hosted at Java Paragon Hotel & Residences?

    Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Java Paragon Hotel & Residences. Small or intimate events like birthday parties and entertainment events can also be accomodated. Services for in-house catering and wireless internet are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

    Can business events be hosted at Java Paragon Hotel & Residences?

    On-site venues and convenient event services make Java Paragon Hotel & Residences an ideal choice for hosting events such as seminars, corporate events and meetings. All available venues come in different styles and sizes and can accommodate up to 400 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

    What is the smoking policy at Java Paragon Hotel & Residences?

    Java Paragon Hotel & Residences does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

    What restaurants are nearby Java Paragon Hotel & Residences?

    Restaurants including The Avenue Lounge Bar, Citilites Skyclub and Bistro and Shang Palace are popular in Java Paragon Hotel & Residences’s neighborhood which is known as Surabaya Center.

    What popular shopping places are close to Java Paragon Hotel & Residences?

    Shopping options in Java Paragon Hotel & Residences’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

    What are popular attractions near Java Paragon Hotel & Residences?

    Java Paragon Hotel & Residences’s location in the Surabaya Center neighborhood makes it close to famous attractions including Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

    Show more questions
    See map

    Explore the neighborhood

    What people love about Java Paragon Hotel & Residences

    • 9.2

      Exceptional
      Spaciousness

      "The apartment is huge and there is pantry too."

      Valentine

      |

      September 20, 2022

    • 10

      Exceptional
      Cleanliness

      "Perfectly acceptable amenities and cleanliness."

      Ronald

      |

      July 22, 2022

    • 10

      Exceptional

      "Gonna recommend this venue to others."

      Natania

      |

      June 16, 2022

    Property ranking|Compared to 854 Surabaya properties
    See all rankings
    Room comfort score
    7.8/10
    Room size
    58 sqm.
    Couples review score
    8/10
    Service score
    8/10
    Better than
    97
    %
    of Surabaya properties
    Bigger than
    96
    %
    of Surabaya properties
    Better than
    78
    %
    of Surabaya properties
    Better than
    77
    %
    of Surabaya properties
    Overall rating:

    8

    Excellent
    3,052 reviews
    Cleanliness
    8.0
    Facilities
    7.8
    Location
    8.2
    Read all reviews >
    What travelers say they love:
    Food was superb and overall good and value for money.
    Kennard from Indonesia
    Business traveler
    More about Java Paragon Hotel & Residences

    More about Java Paragon Hotel & Residences

    Java Paragon Hotel & Residences

    Make everyday special with all that Surabaya has to offer with a stay at Java Paragon Hotel & Residences.
    All offerings provided by Java Paragon Hotel & Residences help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi, car hire and shuttle services available at the hotel.
    For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
    Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Java Paragon Hotel & Residences. For guests who would like to smoke, the designated smoking areas are available.
    A range of amenities is offered in guestrooms at Java Paragon Hotel & Residences. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at Java Paragon Hotel & Residences, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms.
    Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


    Dining and things to do

    Each morning you can start the day with a delicious in-house breakfast offered at Java Paragon Hotel & Residences. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at Java Paragon Hotel & Residences including halal options.
    A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
    A day in will be as fun as a day out with ranges of recreational activities offered at Java Paragon Hotel & Residences. A beach that's accessible right from the hotel puts you close to the ocean during your stay. A relaxing end to every day is possible with a visit to the massage, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool.
    Burn off you vacation calories with a quick visit to the hotel's fitness facility. Challenge your travel group members or other guests to competitive fun, with the hotel's tennis court. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


    Around the property

    Don't miss out on all that Surabaya has to offer! Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 4.1 km away.


    Reasons to stay here

    Compared to the city's accommodation options, this hotel scored higher than 98% of them for food and dining.
    According to guests who stayed here, this hotel's room comfort is rated higher than 96% of other accommodations in Surabaya.

    Show more
    Amenities and facilities
    Very good
    Facilities

    7.8

    Most talked about facilities

    Breakfast

    183 mentions

    Housekeeping

    155 mentions

    Food & Dining

    63 mentions

    Swimming Pool

    59 mentions

    Languages spoken

    • English
    • Chinese [Mandarin]
    • Indonesian
    • Japanese

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Garden
    • Massage
    • Sauna
    • Spa
    • Steamroom
    • Swimming pool [indoor]
    • Swimming pool [outdoor]
    • Tennis court
    • Ticket services
    • Tours

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • Coffee shop
    • Restaurant [halal]
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Air conditioning in public area
    • Concierge
    • Contactless check-in/out
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Food delivery
    • Gift/souvenir shop
    • Grooming service
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Postal service
    • Safety deposit boxes
    • Shops
    • Smoking area
    • Terrace

    For the kids

    • Babysitting service
    • Family room
    • Kids meal
    • Swimming pool [kids]

    Access

    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms

    Getting around

    • Airport transfer
    • Car park [free of charge]
    • Car park [on-site]
    • Rental car
    • Shuttle service
    • Taxi service
    • Valet parking

    Available in all rooms

    • Accessible by elevator
    • Air conditioning
    • Blackout curtains
    • Clothes rack
    • Coffee/tea maker
    • Desk
    • Fire extinguisher
    • Free bottled water
    • Hair dryer
    • In-room safe box
    • Linens
    • Mini bar
    • Private bathroom
    • Refrigerator
    • Satellite/cable channels
    • Shower
    • Sleep comfort items
    • Slippers
    • Smoke detector
    • Sofa
    • Soundproofing
    • Telephone
    • Toiletries
    • Towels
    • Trash cans
    • Wake-up service
    • Wi-Fi [free]
    Food and dining
    Breakfast options
    • Buffet
    Restaurants on site

    The Cafe

    • Cuisine: Indonesian

    The Avenue Lounge Bar

    • Cuisine: Indonesian, International, Italian

    CITILITES Skyclub and Bistro

    • Cuisine: International

    Ahyat Abalone

    • Cuisine: Chinese
    Location
    JL. Mayjend Sungkono 101-103, Jawa Timur, Surabaya Center, Surabaya, Indonesia, 60225
    Excellent
    Location

    8.2

    Airports

    • Juanda International Airport (SUB)
      12.6 km
    • Abdul Rachman Saleh Airport (MLG)
      71.8 km

    Public transportation

    • Wonokromo Railway Station
      2.8 km
    • Margorejo
      3.3 km

    Hospital or clinic

    • Puskesmas Pembantu Gunungsari
      730 m

    Shopping

    • Tunjungan Plaza
      4.2 km

    Convenience store

    • Indomaret
      2.1 km

    Cash withdrawal

    • ATM
      220 m
    What's nearby

    Popular landmarks

    • Surabaya Town Square
      1.7 km
    • Surabaya's Zoo
      2.5 km
    • Bungkul Park
      2.7 km
    • Tunjungan Plaza
      4.2 km
    • Monkasel (Submarine Monument)
      4.2 km
    • Masjid Nasional Al Akbar Surabaya
      5.0 km
    • Tugu Pahlawan
      5.6 km
    • Suramadu National Bridge
      6.4 km
    • Sampoerna Museum
      7.0 km
    • Pakuwon Food Festival
      9.7 km

    Nearby landmarks

    • Embassy of China
      200 m
    • Desperados Bar
      210 m
    • Ciputra World Surabaya
      500 m
    • Ciputra World Mall
      540 m
    • Museum 45
      650 m
    • Puskesmas Pembantu Gunungsari
      730 m
    • Posyandu Sartika
      820 m
    • Klinik Alma Karya
      960 m
    • Golden City Mall
      970 m
    • Puskesmas Dukuh Kupang
      970 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 2-5 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 6 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information.
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-in until23:59
    • Check-out from12:00
    • Check-out until12:30
    • Reception open until23:59

    Getting around

    • Airport transfer fee265000 IDR
    • Distance from city center10.0 Km
    • Travel time to airport (minutes)30

    Extras

    • Breakfast charge (unless included in room price)156000 IDR
    • Daily Internet/Wi-Fi fee0 IDR

    The property

    • Non-smoking rooms/floorsno
    • Number of bars/lounges2
    • Number of floors22
    • Number of restaurants3
    • Number of rooms 290
    • Year property opened1995
    • Most recent renovation2008

    Reviews of Java Paragon Hotel & Residences from real guests

    Provided by verified guests of Agoda
    8.0
    /
    10
    Cleanliness8.0
    Facilities7.8
    Location8.2
    Room comfort and quality7.8
    Service8.0
    Value for money7.9
    High score for Surabaya
    Rating
    9+ Exceptional (332)
    8-9 Excellent (427)
    7-8 Very Good (908)
    6-7 Good (277)
    <6 Below Expectation (256)
    Time of the year
    Mar - May (487)
    Jun - Aug (567)
    Sep - Nov (582)
    Dec - Feb (564)
    All guests (3,052)
    All room types
    All languages

    Show reviews that mention 

    Showing 2,200 verified guest comments
    12345
    10.0
    Exceptional
    Melnie from Indonesia
    Family with young children
    Superior Room
    Stayed 2 nights in December 2021

    Good location and breakfast”

    I booked for 2 rooms and 2 days. The room was clean and quite big. The breakfast was good and various. The hotel near to restaurant Ramayana ( Chinese food) , Nihon ramen, and Ciputra world Mall. The hotel also have restaurant ah Yat abalone and the roof top have bistro

    Reviewed December 25, 2021

    See room deals

    10.0
    Exceptional
    Eric from Indonesia
    Solo traveler
    Deluxe King Size Room
    Stayed 1 night in April 2022

    Nice stay but a dry one ”

    A nice hotel in a good location close to Ciptra Mall. Staff were excellent. The room had everything with amazing views of Surabaya. AC a bit cold, even when off. Unfortunately the roof top bar and restaurant was closed with no alcohol due to Ramadhan. Food in the Cafe was excellent as was breakfast with a great selection and helpful staff. Pool and gym area nice. Will stay again.

    Reviewed April 27, 2022

    See room deals

    10.0
    Exceptional
    Desy from Indonesia
    Couple
    Deluxe King Size Room
    Stayed 1 night in December 2021

    Serious !!!”

    at first we just want to stay for 1 night but end up we stay for 3 nights because it just happened!!! Location, staff friendly, cleaness, price and everything just perferct for this hotel. Thanks for give affortable price!

    Reviewed December 19, 2021

    See room deals

    10.0
    Exceptional
    victor from Indonesia
    Family with young children
    2 Bedroom Apartment
    Stayed 2 nights in September 2019

    Good hotel with a lot of facilities”

    Hotel is very strategic location, in a city center & very closed to big mall "ciputra world", a lot of food court & supurmarket is there. Hotel provide shutle bus from hotel & to shoping mall. It's about 45 minutes from airport juanda. Hotel is very large & many facilities

    Reviewed September 12, 2019

    See room deals

    Dear victor, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for sharing your feedback while staying with us and delighted to learn that you enjoyed your overall stay with us. We are looking forward for welcoming you back in the nearest future Kind regards, Ratih Guest Service Manager

    Responded September 15, 2019
    Java Paragon Hotel & Residences
    10.0
    Exceptional
    STEFANUS from Indonesia
    Family with young children
    Deluxe Twin Bed Room
    Stayed 1 night in March 2020

    Good hotel and location”

    I was stay one night, and we like to stay in this hotel. Breakfast good, and room very clean.

    Reviewed March 08, 2020

    See room deals

    Dear STEFANUS, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the positive feedback and delighted to learn that you enjoyed your stay with us. We are looking forward for welcoming you back in the nearest time Kind regards, Ratih Guest Service Manager

    Responded August 12, 2020
    Java Paragon Hotel & Residences
    10.0
    Exceptional
    Natania from Indonesia
    Group
    Superior Room
    Stayed 1 night in June 2022

    Restonya bagus”

    Ngadain engagement di sini, staffnya helpful, makanannya oke, vibesnya sederhana tp mevvah. Nginep di hotelnya juga not bad. Gonna recommend this venue to others.

    Reviewed June 17, 2022

    See room deals

    10.0
    Exceptional
    Geethananthini from Malaysia
    Group
    3 Bedroom Apartment
    Stayed 1 night in February 2019

    Value for money”

    Very clean and suitable for a group stay.Best breakfast

    Reviewed February 21, 2019

    See room deals

    Dear Geethananthini, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the review in Agoda page and delighted to learn that you enjoyed your stay with us. We are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

    Responded February 22, 2019
    Java Paragon Hotel & Residences
    9.6
    Exceptional
    Norhamimah from Singapore
    Couple
    Superior Room
    Stayed 1 night in September 2019

    Great Hotel with awesome breakfast!”

    It was my 2nd time staying here and will be staying here again in Oct. This hotel have a great breakfast spread! That’s the main attraction for us. The spa is good too. Room and location is all good.

    Reviewed September 10, 2019

    See room deals

    Dear Norhamimah, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for sharing your feedback while staying with us and delighted to learn that you enjoyed your overall stay with us. We are looking forward for welcoming you back in the nearest future Kind regards, Ratih Guest Service Manager

    Responded September 15, 2019
    Java Paragon Hotel & Residences
    10.0
    Exceptional
    Albertus
    Business traveler
    Superior Room
    Stayed 2 nights in November 2018

    nice hotel”

    nice and clean hotel at centre of Surabaya

    Reviewed June 02, 2019

    See room deals

    Dear Albertus, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for your review on Google page and we are glad to learn that you enjoyed your stay. We look forward for welcoming you back again in the nearest future. Kind regards, Ovie Guest Service Supervisor

    Responded July 04, 2019
    Java Paragon Hotel & Residences
    10.0
    Exceptional
    muhammad from Malaysia
    Business traveler
    Deluxe Twin Bed Room
    Stayed 3 nights in May 2022

    Exceptional”

    everything is good, only the internet connections is too slow. nowadays internet 5mbs is too slow. see u next time.

    Reviewed May 24, 2022

    See room deals

    10.0
    Exceptional
    Hendro
    Family with young children
    Stayed 1 night in September 2019

    Almost perfect”

    everything is good, except the swimming pool which is somewhat small

    Reviewed September 16, 2019

    See room deals

    Dear Hendro Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for sharing your experience and delighted to learn that you enjoyed your stay with us. Looking forward for welcoming you back in the nearest future. Kind regards, Ratih Guest Service Manager

    Responded September 18, 2019
    Java Paragon Hotel & Residences
    10.0
    Exceptional
    Sunarti from Indonesia
    Couple
    Superior Room
    Stayed 1 night in July 2020

    Awesome”

    Awesome... hope next was i visit get awesomr service like today

    Reviewed July 05, 2020

    See room deals

    Dear Sunarti, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the excellent feedback and delighted to hear that you enjoyed your stay with us. We are looking forward for welcoming you back in the nearest time Kind regards, Ratih Guest Service Manager

    Responded July 29, 2020
    Java Paragon Hotel & Residences
    10.0
    Exceptional
    Hendra from Indonesia
    Couple
    Superior Room
    Stayed 1 night in September 2018

    Location is very good”

    Location is good, food is good, very satisfying

    Reviewed August 15, 2019

    See room deals

    Dear Hendra, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the 5 stars rating on Agoda page and delighted to learn that you enjoyed your overall stay with us. We are looking forward for welcoming you back in the nearest future Kind regards, Ratih Guest Service Manager

    Responded September 02, 2019
    Java Paragon Hotel & Residences
    10.0
    Exceptional
    harjanto from Indonesia
    Solo traveler
    Superior Room
    Stayed 1 night in November 2019

    good”

    breakfast okay pelayanan okay kamar nyaman lokasi strategis

    Reviewed February 25, 2020

    See room deals

    Dear harjanto, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for the review regarding your recent stay at Java Paragon Hotel and Residences Surabaya. It is a pleasure to hear that you had a good time when you stayed in our Hotel and It is our great honor to receive such high compliments from you. We will do our best to offer better service to our guests and We are looking forward to seeing you in the near future. Sincerely yours, Indah Guest Service

    Responded February 27, 2020
    Java Paragon Hotel & Residences
    9.6
    Exceptional
    Andri from Indonesia
    Family with teens
    Superior Room
    Stayed 1 night in December 2018

    Excellent”

    + Excellent choice for spend new year eve in Surabaya + Excellent Breakfast with lots of choices + Friendly Staffs - The hotel only has 2 lifts and it is very crowded on high season

    Reviewed January 04, 2019

    See room deals

    Dear Andri, Warm Greetings from Java Paragon Hotel & Residences Surabaya....... Simply Inspiring! Thank you very much for choosing Java Paragon and for taking your precious time to share your recent stay with us. We also delighted to know that you enjoyed your overall stay. It is unfortunate to note that you did not thoroughly enjoy your experience due to the elevators issue, our sincere apologies. This issue has been discuss with Management for evaluation and further improvement Once again thank you, we hope to have an opportunity to welcoming you back in the near future. Sincerely, Ovie Guest Service Supervisor

    Responded January 17, 2019
    Java Paragon Hotel & Residences
    10.0
    Exceptional
    Wan from Malaysia
    Solo traveler
    Superior Room
    Stayed 4 nights in February 2019

    Exceptional”

    Breakfast was good and a lot of choices

    Reviewed February 10, 2019

    See room deals

    Dear Wan, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!!! Thank you for your review and delighted to learn that you enjoyed the breakfast variation. We are looking forward for welcoming you back again in the nearest future Kind regards, Ratih Guest Service Manager

    Responded February 11, 2019
    Java Paragon Hotel & Residences
    8.4
    Excellent
    Lucky from Indonesia
    Couple
    Superior Room
    Stayed 1 night in September 2020

    First time stay in Java Paragon.”

    This is my first time stay in Java Paragon. I had expectation and excitement to stay at the one of the best hotel in Surabaya. I’ve known Java Paragon for a long time, but never had a chance to stay in there. Until check in, we have no issues. Java Paragon was nice, beautiful, has a very comfort and fancy suite, good views, and many more good things. Until I got in into my room, I noticed that my refrigerator wasn’t running well. So, I called guest service and asked about it. In a few minutes, the technician came and switch the refrigerator into the other one. Well, this thing makes me a little uncomfortable. In the night, I was about to go leaving my room. Then, I forgot to bring my stuff, so I came back to my room. I tried to open it with my key, but it didn’t work. I tried for almost 15 minutes. Until I looked for a office boy and ask him about my problem. He said that my door’s handle was out of battery so they have to change it. The change process took some sort of time, so we are asked to tell the receptionist if I wish to allow technicians to take care of my door. The office boy called his Manager. We waited about 10 minutes before the Manager came and finally I can take my stuff inside. I told the manager that I wish to fix the room’s handle while I go. I leave the hotel around 6.00 PM and came back around 11.45 PM. When I came back, I still find my door still can’t open with my access card. I was so tired and disappointed. I went down with lift (my room is at 16th floor) and look for receptionist. Finally I can came in and rest in my room, but I was disappointed because, I told the Manager to fix my handle, but they didn’t do it. It make me have to wait and wait again. For a 4 stars hotel, they should put more consider about technical things like this to enhance guest experience. I’m writing my true experience and has no mean at all to impose the Java Paragon. There are good things in Java Paragon, but I feel lack of satisfying experience to stay at there.

    Reviewed September 21, 2020

    See room deals

    9.2
    Exceptional
    Julyas from Indonesia
    Solo traveler
    Deluxe King Size Room
    Stayed 1 night in November 2020

    The best one in the west surabaya”

    Staff very helpfull and everythings there were good,the pool,gym,only breakfast so bored with more indonesian foods,i think.pls more international cuisine ,marvelous places on this pandemic, dont worry they have very good standard for health protocols from lobby to restaurants.

    Reviewed December 04, 2020

    See room deals

    9.2
    Exceptional
    kiki from Indonesia
    Family with young children
    3 Bedroom Apartment
    Stayed 2 nights in February 2019

    Holiday with family”

    Everything nice, room was clean, location strategic but hotel staff less kind... we have party and need more plate n spoon but all we asked never come.

    Reviewed February 09, 2019

    See room deals

    Dear kiki, Warmest Greeting from Java Paragon Hotel and Residences Surabaya!! Thank you for taking your time to share your feedback while staying with us. We sincerely apologies that we were not able to meet your expectation in this occasion, this issue has been taken seriously and shared to department concern for evaluation and further improvement Thank you for your constructive suggestion and we hope that we would have the opportunity to serve you better in the future Sincerely, Ovie Guest Service Supervisor

    Responded February 17, 2019
    Java Paragon Hotel & Residences
    10.0
    Exceptional
    Richard from Indonesia
    Family with young children
    Deluxe King Size Room
    Stayed 1 night in December 2021

    Well run”

    Trouble free stay thank you

    Reviewed January 04, 2022

    See room deals

    12345
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss