Older style”

The hotel staff out did themselves to help me with a number of things. The hotel itself is quite old with villas showing their age however rooms are large but wooden floor and furniture around could do with an upgrade. The pool is fine but rooms lose a clear view of Halong Bay as palm trees obscure view. Restuarant for dinner is very average and breakfast is ok nothing special. A great location, free transport to boat and fantastic staff make this still worthwhile

Disappointing customer service”

This place is really close to the harbour for cruises and has a decent pool and beach front. However, the room and staff quality is less than satisfactory. Our balcony had an active hornets nest, our ‘double bed’ was two twins out together (which led to it eventually being pushed apart), the hot water in the shower would quickly run out and the WiFi connection had to be reset twice a day - in the morning and evening (after us having to call reception to let them know). Not to mention how rediculous ‘room service’ is. When asked to bring ice cream, we were told that it would melt (even though they had already done the night before). We told them it would be fine asked for the same ones. They brought up the wrong ones then looked frustrated when we told them it was wrong. We called again to ask for the flavours and I was told that he didn’t know because ‘he hasnt tasted them yet’. I could go on about disappointing customer service. They also don’t respond to emails, so don’t bother.

Good”

Mọi thứ đều tốt

Dated place xlose to cruise harbor”

Not too close to harbor to hear boats, not too far to walk. Was nicely designed and pool os best part of hotel. Rooms are dated with little signs of maintenamce. Wss a 4 star. Rapidly approaching a 3. It is no wonder why so many visitors to Halong Bay choose to stay in Hanoi and make the 12 hour round trip/cruise. Not many good choices in Halong and 3 x the price!

Fantastico”

Great location near Halong Bay cruise, friendly helpful staff.

Accettabile”

Nice location but very bad service. We stayed at family suite on thr frontbeach. Room was very old and smell. A lot of flies and mosquitos. The floor, bathroom, bathtub were every old. Bathtub wasn’t drain well. They charge extra fee for extra peole and bed but when we requested for extra people, the room service staffs said they did not have enough pillows so there were limit 4 pillows in each room ??!!!. Really? With the resorts like this they did not get enough pillow for guests??!!. The lobby staff was helpful they called for more pillows for us but all the problems above did not solved. Still had moquitos, flies, smell was so bad. Food was not good but price was so expensive.

Clean beautiful rooms but lacking basic amenities ”

Great location. Amid beautiful setting. Service ok but not so professional. Bath tub not usable because of broken valve, water flow very weak. A few mosquitos in bedroom! Beautiful beach but not well kept: a few plastic bottles and dead rats littered around. Nagative points easy to get rid of due to fact that the resort has not yet fully functional!

Nice hotel”

Staying at this hotel is nice but small amount of water getting from the tap in the shower room . No spa service and as it’s a bit far from city centre , if u r staying in the room, nothing much to do.

Nice view, dilapidated facilities, soso breakfast”

The room is big with a nice balcony and nice man made beach view. Unfortunately, the pool is renovating, jacuzzi is running-down, breakfast seems to be reheated for several days, and the hotel is quite far from the city center but near the marina.

Really bad exprience”

The room service opened my room when I was sleeping. It was really bad situation. I ll never return again.

It's good for no crowd beach ”

You can enjoy the view very well just the beach where you need 20 stores to go and it's far from like 15 kn from the busy street of the halong main city .

Good resort”

OK

A dump”

Every room has a musty/mildew/mold smell. The first room smelled like this. I changed to a different room which smelled the same except it was drenched in some chemical cleaner to mask the smell but the smell was still there. They advertise a sea view room and charge more but you cannot see the sea, just trees blocking the view. A complete rip-off

Nice hotel”

Nice hotel. Professional & helpful staff.

sumptuously ”

Location, service, rooms, restaurant, beach, walks I liked everything! The staff above all praised! Will definitely return to this hotel! Cozy bed, smart internet, luxurious service, nice interior of public areas. Shuttle to the pier on Kat Ba. It is unfortunate that we stayed only for 1 night. Will definitely be back for a week!

Good location ”

It is nice and great location When it will be better season

Perfect Time ”

Very good resort at very reasonable price!

old facility, especially bath stuff, but overall it is nice place”

located conviently, it has nice view and good landscape including beautiful pools. bath facility is the only thing i can not give good rating.

Resort at the great spot ”

Individual staff at Lapaz resort is very friendly and helpful. The resort is also at the great location on the private island. It’s the perfect place for the travelers who are looking for non busy and crowded area. There’s one thing we hope hotel will get it done in the future though that they manage to set up lamps around the resort compound. I think it will mainly be essential for solo travelers. Hope it happens. I’ll choose to stay there again when I next visit Halong bay.

confusion”

Too bad，I asked the waiter , when I can check out at the latest？He told me 1500, but finally he told my friend before 1200