Travelling to Indonesia? Read all updated requirements before you book.
ibis Surabaya City Center Hotel
ibis Surabaya City Center Hotel
ibis Surabaya City Center Hotel
ibis Surabaya City Center Hotel
ibis Surabaya City Center Hotel
ibis Surabaya City Center Hotel
ibis Surabaya City Center Hotel

Removed from saved list

8.1

Excellent

775 reviews

775 reviews

See map

8.7

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Taman Kombes Pol M Durayat

320 m

Basuki Rahmat Street

320 m

Sharp Bamboo Monument

390 m

Monumen Bambu Runcing

410 m

Taman Ade Irma Suryani Nasution

410 m

Popular landmarks
Tunjungan Plaza

670 m

Monkasel (Submarine Monument)

840 m

Bungkul Park

2.4 km

Tugu Pahlawan

2.6 km

Suramadu National Bridge

2.8 km

Closest landmarks
Singapore Air

70 m

Graha Bumi

140 m

Malaysia Air

240 m

Eva Air

240 m

Cathay Pacific Office

240 m

ibis Surabaya City Center Hotel

94 Jl. Basuki Rahmat, Surabaya Center, Surabaya, Indonesia, 60271 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and spa on-site.

Show more

Highlights

Located in heart of Surabaya

Check-in [24-hour]

Airport transport

Inside city center

660 meters to Tunjungan Plaza

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Announcements by hotel (3)
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

Facilities

Front desk [24-hour]

Transport to airport

Car park

Shuttle service

Spa

Complimentary WIFi in all rooms

Check-in/out [express]

Luggage storage

This property is in high demand!

16 travelers have booked today.

Value for money8.2
Distance to city center4.4 km
Location rating8.7
Nearest airportJuanda International Airport (SUB)
Distance to airport13.2 km

Rooms available at ibis Surabaya City Center Hotel

Very good
Room comfort & quality

7.7

Twin Room
...
  • Room size: 17 m²/183 ft²
  • City view
  • 2 single beds
Enter dates to see prices
1 Double Bed Standard
...
  • Room size: 17 m²/183 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
Enter dates to see prices
House
...
    Enter dates to see prices
    Double Economic
    ...
      Enter dates to see prices
      1 Twin Bed
      ...
        Enter dates to see prices
        Apartament
        ...
          Enter dates to see prices
          Tripple Room Pool
          ...
            Enter dates to see prices
            Villa
            ...
              Enter dates to see prices
              Single Standard
              ...
                Enter dates to see prices

                Frequently asked questions

                What time is check-in and check-out at ibis Surabaya City Center Hotel?

                Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

                How do I get to ibis Surabaya City Center Hotel?

                Ibis Surabaya City Center Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 150000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at ibis Surabaya City Center Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, ibis Surabaya City Center Hotel has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange taxi service.

                Is breakfast offered at ibis Surabaya City Center Hotel?

                Start your mornings right, with the continental and buffet breakfast options offered at ibis Surabaya City Center Hotel. Adults can enjoy breakfast offered with an additional charge of 84700 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

                What are my dining options at ibis Surabaya City Center Hotel?

                Ibis Surabaya City Center Hotel features an on-site restaurant for your dining convenience. Dishes are served in a la carte and buffet during opening hours. Light meal like coffee or tea is served using only quality ingredients.

                Can special events be hosted at ibis Surabaya City Center Hotel?

                Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at ibis Surabaya City Center Hotel. Small or intimate events like birthday parties and entertainment events can also be accomodated. Services for wireless internet and audio-visual equipment are offered to help your event go smoothly.

                Can business events be hosted at ibis Surabaya City Center Hotel?

                On-site venues and convenient event services make ibis Surabaya City Center Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

                What is the smoking policy at ibis Surabaya City Center Hotel?

                Ibis Surabaya City Center Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

                What is the closest train, metro, or bus station to ibis Surabaya City Center Hotel?

                Gubeng Train Station is the closest train, metro, or bus station, about 1.2 km away from ibis Surabaya City Center Hotel.

                What restaurants are nearby ibis Surabaya City Center Hotel?

                Restaurants including Double Happiness International Restaurant, Chubo Chubo Tunjungan Plaza and Katsuya Restaurant are popular in ibis Surabaya City Center Hotel’s neighborhood which is known as Surabaya Center.

                What popular shopping places are close to ibis Surabaya City Center Hotel?

                Located in the Surabaya Center area, ibis Surabaya City Center Hotel is close to great shopping choices like Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

                What are popular attractions near ibis Surabaya City Center Hotel?

                Guests at ibis Surabaya City Center Hotel can easily visit Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument) located in the Surabaya Center area.

                Show more questions
                See map

                Explore the neighborhood

                What people love about ibis Surabaya City Center Hotel

                • 8.8

                  Excellent
                  Staff 

                  "Great staff and location"

                  Somlux

                  |

                  June 24, 2022

                • 8

                  Very good
                  Cleanliness

                  "Clean, safe & convenient in the centre of town."

                  Chong

                  |

                  May 31, 2022

                • 10

                  Exceptional
                  Location

                  "Nice location, near Tunjungan Plaza and other culinary spots."

                  Indra

                  |

                  May 29, 2022

                Overall rating:

                8.1

                Excellent
                775 reviews
                Cleanliness
                8.2
                Facilities
                7.7
                Location
                8.7
                Read all reviews >
                What travelers say they love:
                Very good location, room size, and staff.
                Muhamad from Saudi Arabia
                Couple
                More about ibis Surabaya City Center Hotel

                More about ibis Surabaya City Center Hotel

                ibis Surabaya City Center Hotel

                For travelers who want to take in the sights and sounds of Surabaya, ibis Surabaya City Center Hotel is the perfect choice. Its convenient location right in the city center allows you more time to see all that Surabaya has to offer.
                At ibis Surabaya City Center Hotel, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi and shuttle services available at the hotel.
                For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. Cold evenings are even better than warm ones, when you can cozy up at the hotel's fireplace.
                For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the ibis Surabaya City Center Hotel. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
                All rooms at ibis Surabaya City Center Hotel are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include blackout curtains and air conditioning. For a bit of entertainment, guests will find cable TV available in some selected rooms. Don't worry about being thirsty as a coffee or tea maker and bottled water are provided in some guestrooms.
                Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and towels available in some guest bathrooms.


                Dining and things to do

                Each morning you can start the day with a delicious in-house breakfast offered at ibis Surabaya City Center Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
                Enjoy the countless activities offered at ibis Surabaya City Center Hotel. A relaxing end to every day is possible with a visit to the massage and spa.


                Around the property

                An array of attractions are a must-see while visiting Surabaya. Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 660 m away.

                Show more
                Amenities and facilities
                Very good
                Facilities

                7.7

                Most talked about facilities

                Breakfast

                16 mentions

                Housekeeping

                15 mentions

                Food & Dining

                6 mentions

                Internet

                4 mentions

                Languages spoken

                • English
                • Indonesian

                Accessibility

                • Wheelchair accessible

                Internet access

                • Complimentary WIFi in all rooms
                • Internet services
                • Wi-Fi in public areas

                Things to do, ways to relax

                • Massage
                • Spa
                • Ticket services
                • Tours

                Cleanliness and safety

                • Anti-viral cleaning products
                • Body thermometer
                • Breakfast takeaway service
                • Cashless payment service
                • Daily disinfection in all rooms
                • Daily disinfection in common areas
                • Doctor/nurse on call
                • Face coverings on staff
                • First aid kit
                • Free face masks
                • Guest rooms seal after sanitization
                • Hand sanitizer
                • Hot water linen and laundry washing
                • Hygiene certification
                • Individually-wrapped food options
                • Physical distancing of at least 1 meter
                • Protective screens in common areas
                • Room sanitization opt-out available
                • Rooms sanitized between stays
                • Safe dining setup
                • Sanitized kitchen and tableware items
                • Staff trained in safety protocol
                • Sterilizing equipment
                • Temperature check for guests and staff

                Dining, drinking, and snacking

                • Alcohol
                • Bar
                • Coffee shop
                • Fruits/snacks
                • Kitchen
                • Restaurants
                • Room service [24-hour]

                Services and conveniences

                • Air conditioning in public area
                • Concierge
                • Contactless check-in/out
                • Daily cleaning
                • Disabled facilities
                • Dry cleaning
                • Elevator
                • Fireplace
                • Food delivery
                • Invoice provided
                • Laundry service
                • Luggage storage
                • Meeting/banquet facilities
                • Safety deposit boxes
                • Smoke-free property
                • Smoking area

                For the kids

                • Babysitting service

                Access

                • CCTV in common areas
                • CCTV outside property
                • Check-in/out [express]
                • Check-in [24-hour]
                • Fire extinguisher
                • Front desk [24-hour]
                • Non-smoking rooms
                • Pets allowed
                • Safety/security feature
                • Security [24-hour]
                • Smoke alarms

                Getting around

                • Car park [free of charge]
                • Car park [on-site]
                • Shuttle service
                • Taxi service
                • Transport to airport

                Available in all rooms

                • A/C
                • Blackout curtains
                • Closet
                • Clothes rack
                • Coffee/tea machine
                • Complimentary drinking water
                • Daily cleaning
                • Desk
                • Fire extinguisher
                • Hair dryer
                • Interconnecting room(s) available
                • Iron and ironing board
                • Linens
                • Lock box in room
                • Non-smoking
                • Phone
                • Private bathroom
                • Safety/security feature
                • Satellite/cable channels
                • Seating area
                • Shower
                • Slippers
                • Smoke alarm
                • Socket near the bed
                • Sofa
                • Toiletries
                • Towels
                • Trash cans
                • Wake up call
                • Wi-Fi
                • Wi-Fi [complimentary]
                • Window
                • Wooden/parqueted flooring
                Food and dining
                Breakfast options
                • Asian
                • Buffet
                Restaurants on site

                Taste Restaurant

                • Cuisine: Asian, Chinese, Indonesian
                • Menu: Buffet, A-la-carte
                Location
                94 Jl. Basuki Rahmat, Surabaya Center, Surabaya, Indonesia, 60271
                Excellent
                Location

                8.7

                Airports

                • Juanda International Airport (SUB)
                  13.2 km
                • Abdul Rachman Saleh Airport (MLG)
                  74.3 km

                Public transportation

                • Gubeng Train Station
                  1.3 km
                • Ngagel
                  2.2 km

                Hospital or clinic

                • Panti Asuhan Matahari Terbit
                  280 m

                Shopping

                • Tunjungan Plaza
                  670 m

                Convenience store

                • Alfamart
                  990 m

                Cash withdrawal

                • ATM
                  90 m
                What's nearby

                Popular landmarks

                • Tunjungan Plaza
                  670 m
                • Monkasel (Submarine Monument)
                  840 m
                • Bungkul Park
                  2.4 km
                • Tugu Pahlawan
                  2.6 km
                • Suramadu National Bridge
                  2.8 km
                • Surabaya Town Square
                  3.0 km
                • Surabaya's Zoo
                  3.0 km
                • Sampoerna Museum
                  4.4 km
                • Pakuwon Food Festival
                  6.7 km
                • Masjid Nasional Al Akbar Surabaya
                  8.0 km

                Nearby landmarks

                • Singapore Air
                  70 m
                • Graha Bumi
                  140 m
                • Malaysia Air
                  240 m
                • Eva Air
                  240 m
                • Cathay Pacific Office
                  240 m
                • HSBC Bank
                  240 m
                • The TV Bar
                  240 m
                • Citibank
                  240 m
                • Embassy of United Kingdom
                  280 m
                • Panti Asuhan Matahari Terbit
                  280 m
                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Property policies
                Children and extra beds

                Extra beds vary by room. Please check each room's capacity for details.

                All children are welcome.

                Children 0-11 year(s)
                Stay for free if using existing bedding.
                If you need an extra bed, it will incur an additional charge.
                Guests 12 years and older are considered as adults
                Must use an extra bed which will incur an additional charge.
                Others
                • When booking 6 or more rooms, special policies may apply.
                Some helpful facts

                Check-in/Check-out

                • Check-in from14:00
                • Check-out until12:00
                • Reception open until00:00

                Getting around

                • Airport transfer fee150000 IDR
                • Distance from city center4.4 km
                • Travel time to airport (minutes)26

                Extras

                • Breakfast charge (unless included in room price)84700 IDR

                The property

                • Non-smoking rooms/floorsyes
                • Number of bars/lounges1
                • Number of floors9
                • Number of restaurants1
                • Number of rooms 224
                • Year property opened2014
                • Most recent renovation2016
                Property announcements

                Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

                The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

                In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

                Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

                Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

                Reviews of ibis Surabaya City Center Hotel from real guests

                Provided by verified guests of Agoda
                8.1
                /
                10
                Cleanliness8.2
                Facilities7.7
                Location8.7
                Room comfort and quality7.7
                Service8.2
                Value for money8.2
                High score for Surabaya
                Rating
                9+ Exceptional (83)
                8-9 Excellent (53)
                7-8 Very Good (87)
                6-7 Good (33)
                <6 Below Expectation (31)
                Time of the year
                Mar - May (68)
                Jun - Aug (56)
                Sep - Nov (66)
                Dec - Feb (97)
                All guests (618)
                All room types
                All languages

                Show reviews that mention 

                Showing 287 verified guest comments
                12345
                9.6
                Exceptional
                Hendrawan from Indonesia
                Couple
                1 Double Bed Standard
                Stayed 2 nights in November 2016

                Worth the pricetag”

                I think I would simply say that the hotel's main point would be cleanliness and simplicity. Especially for business travellers even when my last stay there for holiday purposes. Everything was functional, room was clean and the bed was surprisingly comfortable. The bathroom is rather small for a big guy like me, but, it was practical and everything was in working order. Another best plus of the hotel is its breakfast selection. For a fourstar leaning to budget operation, Ibis Surabaya City Center has quite a wide selection of breakfast, both local and western buffet menu. All in all, it was an enjoyable stay. Really worth the pricetag, if not more. Thank you and keep it up. Hendrawan.

                Reviewed November 17, 2016

                See room deals

                9.2
                Exceptional
                Zienny from Indonesia
                Family with young children
                1 Double Bed Standard
                Stayed 1 night in October 2018

                Clean, strategic location, great staff”

                Minimarket next to hotel, Tunjungan Plaza in walking distance, Surabaya autenthic culinary center such as Kikil Ria & Nasi ayam Pak djo at the back Ibis hotel building, located in Basuki rahmat street, easy access, clean hotel, great staff, i hope this hotel has swimming pool then it’ll be completed :)

                Reviewed October 16, 2018

                See room deals

                Dear Ms. Zienny, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

                Responded October 29, 2018
                ibis Surabaya City Center Hotel
                9.6
                Exceptional
                Bustanur from Indonesia
                Solo traveler
                Twin Room
                Stayed 1 night in December 2018

                nice location”

                obviously a new hotel located in the heart of surabaya. not far from gubeng railway station. if you like to have local food outside of the hotel, try the nearby depot bu rudy at jalan anjasmoro. now moving around has become easier thanks to online taxies. there is a car free day on sunday morning on jalan raya darmo untill taman bungkul. try the kedai ketan punel in the near of taman bungkul, if you are joining the car free day happening and want to try special local breakfast.

                Reviewed January 02, 2019

                See room deals

                Dear Mr. Bustanur, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

                Responded January 29, 2019
                ibis Surabaya City Center Hotel
                8.8
                Excellent
                Urasa from Thailand
                Couple
                1 Double Bed Standard
                Stayed 2 nights in May 2016

                Nice hotel, reasonable price, good location”

                The hotel offers good service, friendly staff, clean room and nice bed. Breakfast is great with varieties and quantity. We love Illy coffee! We would be more pleased if the hotel would consider providing higher quality and more bathroom condiments, say bath gel, shampoo and bod lotion. We also love that hotel is in a walking distance to Tunjungan Plaza, around 10-12 minute walk. Will stay here again if we stop by Surabaya next time.

                Reviewed May 27, 2016

                See room deals

                10.0
                Exceptional
                Sute from Indonesia
                Business traveler
                1 Double Bed Standard
                Stayed 1 night in April 2017

                One of my fav hotel in Surabaya”

                I stay in this hotel several time and this is one of my fav hotel in Surabaya. The location is very good, staff and price too.

                Reviewed April 25, 2017

                See room deals

                Dear Mr.Sute, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

                Responded March 13, 2018
                ibis Surabaya City Center Hotel
                8.3
                Excellent
                Hendry from Indonesia
                Solo traveler
                1 Double Bed Standard
                Stayed 1 night in December 2014

                Definitely first choice of staying in Surabaya”

                Location, good price and more than decent food

                I always go back here whenever I came to Surabaya. The location is at downtown and heartbeat of Surabaya. The service is good, and the price is reasonably cheap. Not to mention the cleanliness standard is also top notch. Definitely worth your money

                Reviewed March 15, 2015

                See room deals

                9.0
                Exceptional
                Sesilia from Indonesia
                Solo traveler
                1 Double Bed Standard
                Stayed 2 nights in August 2014

                Perfect location”

                location, cleanliness, friendly staff

                My stay was good. The hotel was very near to the center of the city: tunjungan plaza, delta plaza, genteng market, atum. The room wasn't very spacious but it's clean so it's ok.

                Reviewed January 06, 2015

                See room deals

                9.6
                Exceptional
                colin from United Kingdom
                Business traveler
                1 Double Bed Standard
                Stayed 2 nights in February 2016

                Great hotel & Service”

                Having traveled all over the world this was my first experience of an Ibis hotel. A delightful one it was. Every thing about this hotel was great, fantastic breakfast choice, very clean room & excellent staff members. well done Ibis, We will be back

                Reviewed February 26, 2016

                See room deals

                8.3
                Excellent
                Julian from Australia
                Business traveler
                Twin Room
                Stayed 1 night in May 2015

                Short business stop over”

                Location, staff friendliness

                Short stop in Surabaya. We found the staff to be very helpful with good english. It was strange that there was no fridge in the room and were told that we would have to keep things downstairs in the kitchen's fridge and that staff would have to collect it for us if we wanted it. Great central location and walking distance to Tunjungan Plaza and many great restaurants.

                Reviewed July 04, 2015

                See room deals

                9.3
                Exceptional
                Hendry from Indonesia
                Solo traveler
                1 Double Bed Standard
                Stayed 1 night in December 2014

                Best hotel so far for business trip”

                Location, clean and cheap

                I was advised to stay at this hotel from my colleague. And I agree wholeheartedly that this hotel is very suitable for my business trip. The hotel is clean, from lobby, restaurant to room. I really like the bathroom concept of capsule bathroom, but I'm not sure for claustrophobic person. Thankfully I'm not. The bed, sofa, TV, internet connection, all nice. And the price I think is very reasonable. The breakfast also quite good. All in all, good experience.

                Reviewed December 09, 2014

                See room deals

                8.8
                Excellent
                Hudiono from Indonesia
                Solo traveler
                1 Double Bed Standard
                Stayed 3 nights in November 2018

                Good Location, Nice Room”

                The hotel is located near the city center. Hotel room is spacious and comfortable.

                Reviewed February 14, 2019

                See room deals

                Dear Mr. Hudiono, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

                Responded February 18, 2019
                ibis Surabaya City Center Hotel
                9.6
                Exceptional
                Annisa from Indonesia
                Solo traveler
                1 Double Bed Standard
                Stayed 2 nights in July 2017

                Always Satisfied”

                I keep choosing this hotel when I visit Surabaya. Never dissapointed ❤️

                Reviewed July 11, 2017

                See room deals

                Dear Mrs. Annisa, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit N Hapsoro General Manager

                Responded November 01, 2017
                ibis Surabaya City Center Hotel
                10.0
                Exceptional
                SOON from Canada
                Couple
                Twin Room
                Stayed 2 nights in May 2016

                Excellent Choice in Surabaya”

                Expected this to be a typical Ibis but it is much more. Located about 500 meters from Surabaya's largest mall. Rooms are much larger than a typical Ibis room and the front desk are ever most helpful and polite.

                Reviewed May 31, 2016

                See room deals

                8.8
                Excellent
                Hudiono from Indonesia
                Solo traveler
                Twin Room
                Stayed 2 nights in November 2018

                Good Location in City Center”

                Hotel room is spacious and strategically located from city center.

                Reviewed February 14, 2019

                See room deals

                Dear Mr. Hudiono, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

                Responded February 18, 2019
                ibis Surabaya City Center Hotel
                8.8
                Excellent
                Hudiono from Indonesia
                Solo traveler
                Twin Room
                Stayed 1 night in November 2018

                Good Location, Spacious Room”

                The hotel room is spacious and it's well located in city center.

                Reviewed February 14, 2019

                See room deals

                Dear Mr. Hudiono, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

                Responded February 18, 2019
                ibis Surabaya City Center Hotel
                8.8
                Excellent
                Eddie from Singapore
                Couple
                Twin Room
                Stayed 4 nights in August 2017

                Excellent”

                wherever Ibis hotel in, always my prefer choice of travel accommodation. This location and room are beyond my satisfaction. Good !

                Reviewed February 06, 2018

                See room deals

                Dear Mr. Eddie, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

                Responded March 13, 2018
                ibis Surabaya City Center Hotel
                9.2
                Exceptional
                boedi from Indonesia
                Business traveler
                1 Double Bed Standard
                Stayed 8 nights in September 2017

                good location, comfort.”

                enjoy staying at Ibis city center

                Reviewed October 01, 2017

                See room deals

                Dear Mr. Boedi, Warmest Greeting from kota Pahlawan Surabaya.. We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dodit N Hapsoro General Manager

                Responded November 01, 2017
                ibis Surabaya City Center Hotel
                8.8
                Excellent
                Hudiono from Indonesia
                Solo traveler
                1 Double Bed Standard
                Stayed 1 night in November 2018

                Spacious Room, Good Location”

                Well located in city center, close to Tunjungan Plaza. Good value for money.

                Reviewed February 14, 2019

                See room deals

                Dear Mr. Hudiono, We very much appreciate your comments regarding your stay at the ibis Surabaya City Center. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vivi Anggriani General Manager

                Responded February 18, 2019
                ibis Surabaya City Center Hotel
                9.2
                Exceptional
                Dewi from Indonesia
                Family with young children
                1 Double Bed Standard
                Stayed 1 night in December 2018

                Best hotel...always”

                Ibis hotel...my second home. Best hotel...as slways..

                Reviewed December 26, 2018

                See room deals

                7.2
                Very good
                larry from Indonesia
                Family with young children
                1 Double Bed Standard
                Stayed 2 nights in May 2018

                Very good”

                This Ibis hotel has a good location, excellent staff and the breakfast is very good. However there are no facilities for children, no evening entertainment area and no swimming pool, which all detracts from the stay experience. We also found the room shower soap dispensernot fit for purpose.

                Reviewed May 14, 2018

                See room deals

                Dear Mr. Larry, Thank you for taking the time to tell us about your experience at the ibis Surabaya City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vivi Anggriani General Manager

                Responded May 15, 2018
                ibis Surabaya City Center Hotel
                12345
                This is a popular property. Don't miss out!

                Back to search results

                Back to room choices

                |

                Dismiss