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Hotel Utami
Hotel Utami
Hotel Utami
Hotel Utami
Hotel Utami
Hotel Utami
Hotel Utami

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6.5

Good

293 reviews

293 reviews

See map

7.1

Very good

Location rating score

Very good location
Parking
Available
Popular landmarks
Masjid Nasional Al Akbar Surabaya 6.0 km
Surabaya's Zoo 9.5 km
Surabaya Town Square 9.8 km
Bungkul Park 10.1 km
Monkasel (Submarine Monument) 12.2 km
Tunjungan Plaza 13.1 km
Pakuwon Food Festival 13.4 km
Suramadu National Bridge 14.9 km
Tugu Pahlawan 15.1 km
Sampoerna Museum 16.8 km
Nearby landmarks
Galeri Batik Jawa Timur 470 m
Lapangan Albatros 1.6 km
Taman Vancouver 1.8 km
Puri Sport Club 1.8 km
Taman Paris Blok B, Puri Surya Jaya 1.8 km
Almira Medika 1.8 km
Taman Athena 2.0 km
Puskesmas Gedangan 2.0 km
Gedangan 2.0 km
Taman Boston 2.1 km

Hotel Utami

Raya Juanda Selatan, Waru, Surabaya, Indonesia, 61257 - See map

Conveniently situated in the Waru part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. This 3-star property features restaurant to make your stay more indulgent and memorable.

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Highlights

Check-in/out [express]

A/C

Room service [24-hour]

Laundry service

Smoking area

Facilities

Valet parking

Check-in/out [express]

Luggage storage

Restaurants

Room service [24-hour]

Coffee shop

Laundry service

Room service

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money6.6
Location rating7.1
Nearest airportJuanda International Airport (SUB)
Distance to airport4.6 km

Rooms available at Hotel Utami

Junior Suite
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 queen bed
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Utami Suite
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
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Executive
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 double bed
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Superior with Breakfast
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds and 1 double ...
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Superior Twin or Double Room
...
  • Room size: 20 m²/215 ft²
  • 2 single beds and 1 queen b...
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Room Assigned on Arrival
...
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    Boutique Suite
    ...
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      Suite
      ...
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        Twin/Double Room
        ...
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          Double Executive Suite
          ...
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            Frequently asked questions

            What time is check-in and check-out at Hotel Utami?

            Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out.

            How do I get to Hotel Utami?

            For those who wish to drive their own cars, Hotel Utami has a car park available for guests. Parking options include a full-service valet for total ease.

            What is the smoking policy at Hotel Utami?

            Hotel Utami does permit smoking in some areas and is not 100% smoke-free.

            What is the closest airport to Hotel Utami?

            The closest airport to Hotel Utami is Juanda International Airport, 4.6 km away.

            What is the closest train, metro, or bus station to Hotel Utami?

            The closest train, metro, or bus station is Gedangan, 2.0 km away from Hotel Utami.

            What restaurants are nearby Hotel Utami?

            Hotel Utami’s neighborhood is Waru which includes popular restaurants such as Gubuk Makan Mang Engking, Gubug Makan Mang Engking and Pondok Tempo Doeloe.

            What popular shopping places are close to Hotel Utami?

            Located in the Waru area, Hotel Utami is close to great shopping choices like Galeri Batik Jawa Timur.

            What are popular attractions near Hotel Utami?

            Hotel Utami is located in Waru area, which is famous for attractions such as Merbabu Family Park, Lapangan Albatros and Taman Vancouver.

            What popular natural sightseeing spots are close to Hotel Utami?

            Hotel Utami is located within Waru, which makes it conveniently close to natural sights including GKP Juanda, Hutan Rewwin and Bundaran Waru.

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            Explore the neighborhood

            Overall rating:

            6.5

            Good
            293 reviews
            Cleanliness
            6.4
            Facilities
            6.0
            Location
            7.1
            Read all reviews >
            More about Hotel Utami

            More about Hotel Utami

            Hotel Utami

            Wake up to a magical day and enjoy all that Surabaya offers with a stay at Hotel Utami.
            The facilities and services provided by Hotel Utami ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include express check-in or check-out and luggage storage.
            The hotel's on-site laundry service helps you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service and room service, so you can relax and enjoy your stay. Smoking is restricted to the designated smoking areas.
            Experience high-quality room facilities during your stay at Hotel Utami. The hotel provides linen service and air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with bottled water and mini bar in some rooms.
            Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides towels in some select rooms.


            Dining and things to do

            Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options.


            Around the property

            This is your chance to explore all that Surabaya has to offer. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 13.0 km away.


            Reasons to stay here

            This hotel's food and dining score higher than 91% of accommodations in the city.
            Room comfort is said to be outstanding here, scoring higher than 88% of accommodations in the city.

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            Amenities and facilities
            Review score
            Facilities

            6

            Most talked about facilities

            Breakfast

            17 mentions

            Housekeeping

            15 mentions

            Internet

            6 mentions

            Food & Dining

            5 mentions

            Languages spoken

            • English
            • Indonesian

            Internet access

            • Complimentary WIFi in all rooms
            • Wi-Fi in public areas

            Dining, drinking, and snacking

            • Coffee shop
            • Restaurants
            • Room service [24-hour]

            Services and conveniences

            • Elevator
            • Laundry service
            • Luggage storage
            • Smoking area

            For the kids

            • Family room

            Access

            • Check-in/out [express]
            • Pets allowed

            Getting around

            • Car park [on-site]
            • Valet parking

            Available in all rooms

            • A/C
            • Complimentary drinking water
            • Desk
            • Mini bar
            • Mirror
            • Non-smoking
            • Shower
            • Towels
            • TV [flat screen]
            Location
            Raya Juanda Selatan, Waru, Surabaya, Indonesia, 61257
            Very good
            Location

            7.1

            Airports

            • Juanda International Airport (SUB)
              4.6 km
            • Abdul Rachman Saleh Airport (MLG)
              61.9 km

            Public transportation

            • Gedangan
              2.0 km
            • Halte Sawotratap
              2.3 km

            Hospital or clinic

            • Almira Medika
              1.8 km

            Shopping

            • Surabaya Town Square
              9.8 km

            Cash withdrawal

            • ATM
              490 m
            What's nearby

            Popular landmarks

            • Masjid Nasional Al Akbar Surabaya
              6.0 km
            • Surabaya's Zoo
              9.5 km
            • Surabaya Town Square
              9.8 km
            • Bungkul Park
              10.1 km
            • Monkasel (Submarine Monument)
              12.2 km
            • Tunjungan Plaza
              13.1 km
            • Pakuwon Food Festival
              13.4 km
            • Suramadu National Bridge
              14.9 km
            • Tugu Pahlawan
              15.1 km
            • Sampoerna Museum
              16.8 km

            Nearby landmarks

            • Galeri Batik Jawa Timur
              470 m
            • Lapangan Albatros
              1.6 km
            • Taman Vancouver
              1.8 km
            • Puri Sport Club
              1.8 km
            • Taman Paris Blok B, Puri Surya Jaya
              1.8 km
            • Almira Medika
              1.8 km
            • Taman Athena
              2.0 km
            • Puskesmas Gedangan
              2.0 km
            • Gedangan
              2.0 km
            • Taman Boston
              2.1 km
            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Property policies
            Children and extra beds

            Extra beds vary by room. Please check each room's capacity for details.

            All children are welcome.

            Infant 0-2 year(s)
            Stay for free if using existing bedding.
            Baby cot/crib may be requested directly from the property.
            Children 3-8 year(s)
            Stay for free if using existing bedding.
            If you need an extra bed, it will incur an additional charge.
            Guests 9 years and older are considered as adults
            Must use an extra bed which will incur an additional charge.
            Others
            • When booking 6 or more rooms, special policies may apply.
            Some helpful facts

            Check-in/Check-out

            • Check-in from14:00
            • Check-out until12:00

            The property

            • Number of rooms 137

            Reviews of Hotel Utami from real guests

            Provided by verified guests of Agoda
            Cleanliness6.4
            Facilities6.0
            Location7.1
            Room comfort and quality6.5
            Service6.7
            Value for money6.6
            High score for Surabaya
            Rating
            9+ Exceptional (11)
            8-9 Excellent (27)
            7-8 Very Good (63)
            6-7 Good (67)
            <6 Below Expectation (119)
            Time of the year
            Mar - May (70)
            Jun - Aug (71)
            Sep - Nov (69)
            Dec - Feb (77)
            All guests (293)
            All room types
            All languages

            Show reviews that mention 

            Showing 287 verified guest comments
            12345
            9.3
            Exceptional
            SHAFRUDIN from Malaysia
            Couple
            Superior with Breakfast
            Stayed 1 night in February 2013

            Lovely hotel and service with a smile ”

            very nice and unique

            one night we are stay in Utami hotel . we are feel liked to stay in hotel utami for a long time. thank you hotel utami...

            Reviewed February 22, 2013

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            7.7
            Very good
            Miroslava from Slovakia
            Family with young children
            Junior Suite
            Stayed 1 night in May 2012

            Decent hotel in close proximity to the airport”

            only 10-15 minutes drive from the airport, reasonably clean, of a good standard

            utami is a typical middle range asian hotel. we have used the hotel for just one night as a transfer accommodation between our flights. for such purpose the hotel is a good option. i would definitely not like to spend my holiday there but it is a good option for 1 night stay when one has no time to enjoy the luxury of a 5* resort and all you need is a bed for a few hours and a shower. we have taken junior suites but they really are just superior rooms. the beds & showers were clean and of a good standard. i suspect that all the rooms are smoking rooms (it is an indonesian hotel after all) but we did not smell any smoke really. the room that was facing the main road had a bit of problem with the noise from the road. after like 1 a.m. there was a gang riding their motorbikes up and down the road just for fun. if you are sensitive to noise, ask for the room that faces the back yard and you should be fine.

            Reviewed June 10, 2012

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            6.7
            Good
            Gemilang from Indonesia
            Business traveler
            Superior with Breakfast
            Stayed 1 night in August 2011

            Affordable and close proximity to the airport”

            Affordability, big beds

            i was transiting overnight from malang to travel to makassar the next morning. i understand that there are several hotels close to the surabaya airport, but friends and some surabaya locals all recommended me to stay at the utami hotel. it's perfect when you're only in surabaya overnight and catching a flight out of surabaya early the next day. the hotel may seem a bit grim (unless you have no problem with vintage looks), the amenities were very basic, but the staff were friendly and the place was clean and most importantly safe.

            Reviewed September 02, 2011

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            8.0
            Excellent
            Felix from Indonesia
            Group
            Superior with Breakfast
            Stayed 1 night in February 2013

            Near Airport”

            Clean Hotel

            there's one good point about hotel utami: it is very close to the surabaya airport. honestly, the place is ok for a one night stay, the place was clean.

            Reviewed February 15, 2013

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            8.0
            Excellent
            Andree from Indonesia
            Solo traveler
            Junior Suite
            Stayed 1 night in December 2010

            Good value with a note”

            Good value, close to airport, big room

            this is a really good value hotel comparing the price paid and the room size, but the facility is quite poor. close to airport is the main reason for transit travelers or for short visit in south surabaya area. only 1 extremely small elevator and it broke down the day i left, so i have to go down so many stairs. breakfast is typical indonesian, no further comment about that. the lack of curtain shower made all the splashes on the bath floor. just that, and everything else is perfectly fine.

            Reviewed January 20, 2011

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            8.0
            Excellent
            Kathleen from United States
            Couple
            Junior Suite
            Stayed 1 night in April 2011

            Great location for overnight travelers ”

            close proximity to airport

            the hotel lobby was a chinese architect's vision of a what a greco-roman gold leaf temple would look like if it was in china. only in this case it was surabaya, indonesia. so the . gold decor, pillars and columns, and mirrors were over the top. however, the staff were friendly and spoke english well. the room was large and clean but basic. we had a king size bed which was comfortable. we did ask for a taxi to the airport for our 6 am flight to bali. we had not requested any wake up calls but we did receive a wake up call at 3:30 am and again at 4 am. we were able to hear the mullah's 4 am prayers also. there is a large buffet style breakfast area. we were not able to try it as we left before it opened at 6 am.

            Reviewed April 27, 2011

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            8.7
            Excellent
            ARIF from India
            Group
            Superior with Breakfast
            Stayed 1 night in November 2012

            Lovely Hotel”

            near to junada air port

            the hotel was located near by junada air port so it is convenient for catching flights. break fast was good. the room was facing to road. even at mid night there were local boys driving the bikes and making the noise. it was disturbing a lot. even before booking this hotel i saw the same remark. the hotel management should do some thing to stop young boys from bike riding at late night on road. the staff was cooperative. very clean and big hotel, but it is away from city. good for fast access to air port.

            Reviewed November 21, 2012

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            6.7
            Good
            Patrice from United States
            Solo traveler
            Superior with Breakfast
            Stayed 1 night in April 2014

            great airport hotel”

            location, location, location

            I stayed in hotel Utami only a few hours. It's very close to the Surabaya airport so it's quite convenient. Nothing spectacular otherwise

            Reviewed April 11, 2014

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            9.0
            Exceptional
            JANISAH from Singapore
            Family with young children
            Superior with Breakfast
            Stayed 1 night in December 2011

            great location near surabaya airport”

            the rooms are spacious

            our stay was very short but we like the food we ordered through room service, but there was no kettle provided in the room. Since I have a child 3 years of age who drinks milk, i need hot water to prepare milk. It was made known to us that we have to call the hotel everytime we need hot water, which was very inconvenient for us.

            Reviewed December 25, 2011

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            8.0
            Excellent
            Frank from Canada
            Solo traveler
            Superior with Breakfast
            Stayed 1 night in April 2011

            Better than I expected”

            Fairly close to the airport. The front desk staff spoke english.

            I checked in late (10pm) and checked out early (4am)and the front desk staff were helpful and spoke very good english. The hotel was approx 10 mins from the airport. One thing to be weary about is that the side of the hotel facing the road is very loud. This hotel is on a major road and it seemed like Saturday night is drag racing night. However the rooms on the other side of the hall (my party booked 2 rooms) was quiet and the noise was not a concern. The rooms were also clean. It was a short stay and we did not eat there, so please disregard the F&B and features ratings as it was mandatory to put in.

            Reviewed April 20, 2011

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            6.0
            Alan from United States
            Solo traveler
            Superior with Breakfast
            Stayed 1 night in February 2012

            OK for stopover”

            Close to airport, reasonable price

            i arrived after midnight from taiwan and had to travel to malang in the morning so hotel utami was a convenient location for a stopover. the room was clean, the ac worked and the king bed comfortable. however, they only have hot water in the morning but i like to take a shower at night especially have 8 hours traveling. so i took a cold shower which is ok in the indonesia climate. another issue was that i wanted to call home to say i arrived. you cannot call outside from the room and the clerk at the front dest was not even able to figure out how to dial an international number. so i used wifi in their dining area to send an email. there is no wifi or internet in the rooms. the breakfast was ok for my purposes.

            Reviewed February 06, 2012

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            7.7
            Very good
            Sugesh from India
            Group
            Superior with Breakfast
            Stayed 1 night in January 2014

            Hotel closer to the hotel”

            nothing that i can think of

            The only advantage of staying in this hotel is that its very close to the airport. But otherwise it looks like a run down place. I would recommend this only to those who are in desparate need of staying closer to the airport while transiting via Surabaya.

            Reviewed October 31, 2014

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            8.3
            Excellent
            Sivakumar from India
            Business traveler
            Superior with Breakfast
            Stayed 2 nights in February 2013

            Good Hotel”

            Location is very near airport

            Its a good hotel- value for money. very near the airport. The rooms are cozy and reasonably good. Only one thing was they confirmed me a pickup from the airport and then i was left waiting at the airport. when i checked with the front desk they said that my selection of room type didnt have that service. i was disappointed, but the hotel is so close to the airport that i didnt fret or fume on that.

            Reviewed February 27, 2013

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            7.0
            Very good
            Sofia from Indonesia
            Group
            Superior with Breakfast
            Stayed 1 night in February 2013

            Great location, close to the airport”

            Close to the airport, very early breakfast

            I chose this hotel because of its location which is not far from the airport, so it's a good choice for those who have to catch an early flight. The room is quite spacious and the king size bed looks good. They also serve an early breakfast. My friends and I had breakfast just before we left at 5 am. The cons: The mattres is hard, not very comfortable. The AC is not cool enough for the hot climate of Surabaya, even if the temperature shows it is 16 C.

            Reviewed February 14, 2013

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            7.0
            Very good
            Fergal from Ireland
            Couple
            Superior with Breakfast
            Stayed 1 night in October 2011

            Close to Surabaya Airport”

            Location

            Stayed here for 1 night because flew into Surabaya late at night. Got bus next morning to Probolingo. Its close to airport which is good. Hotel is nice but out-dated...very old style furniture and golden picture frames. Breakfast in the morning was certainly Indonesian....rice etc. Tea and coffee were so sweet and like cough syrup! Didnt enjoy breakfast too much...but would stay here again because of location. Also reception staff very helpful and polite:)

            Reviewed November 03, 2011

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            8.0
            Excellent
            Kiky from Indonesia
            Solo traveler
            Superior with Breakfast
            Stayed 1 night in November 2012

            Great location”

            Well known so easy to find

            I stay only a night because I have to catch early flight from Surabaya. The hotel is big and clean and also friendly staff.

            Reviewed December 09, 2012

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            8.0
            Excellent
            Emi from Germany
            Couple
            Superior with Breakfast
            Stayed 2 nights in June 2012

            Nice value”

            Location

            Best price for 3 star hotel, i was stay for 2 nights back from dubai n transit in this hotel, clean n but bit noice coz on that time there is meeting group, average bfast for indonesian taste, the location is near airport,,,,,,problem is to find the big shoping.....

            Reviewed June 19, 2012

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            7.7
            Very good
            Missripah from Malaysia
            Family with teens
            Junior Suite
            Stayed 2 nights in November 2011

            Nice hotel and friendly staff”

            Near To The Airport

            A nice pleasant hotel. The room is spacious. Should we want to make any changes to the booking, the front desk is ready to assist. The hotel crew are friendly and helpful. However, it will better if the hotel can add tea/coffee making facilities to the room facilities provided.

            Reviewed November 21, 2011

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            7.3
            Very good
            IR from Indonesia
            Business traveler
            Junior Suite
            Stayed 2 nights in June 2013

            Hotel nearest by Surabaya International Airport”

            Clean room, nearby international airport with shuttle bus, fast check in and check out

            I stay for a business visit to SUrabaya. The hotel is the nearest location to the International airport.

            Reviewed July 14, 2013

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            7.7
            Very good
            Steven from United States
            Couple
            Junior Suite
            Stayed 1 night in June 2011

            Convenient to the airport”

            Close to the airport

            clean, basic accommodation. staff was helpful and spoke english fairly well. not much else around this hotel, so i would only stay here just prior to flying out from the airport. it would be nice if the room had a minibar refrigerator. even if it was empty, it would be nice to store food/drinks that people brought. breakfast starts very early. nothing special about breakfast, but ti was nice to have a bite to eat prior to going to the airport at 5 a.m.

            Reviewed June 20, 2011

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            12345
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