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Hotel Santika Premiere Kota Harapan Indah
Hotel Santika Premiere Kota Harapan Indah
Hotel Santika Premiere Kota Harapan Indah
Hotel Santika Premiere Kota Harapan Indah
Hotel Santika Premiere Kota Harapan Indah
Hotel Santika Premiere Kota Harapan Indah
Hotel Santika Premiere Kota Harapan Indah

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8.4

Excellent

693 reviews

693 reviews

Housekeeping21
Breakfast11
Children's activities7
See map

8.4

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Transera Waterpark 3.4 km
Summarecon Mall Bekasi 5.4 km
Taman Kota Bekasi 7.1 km
Taman Makam Pahlawan 7.3 km
Grand Metropolitan Mall 7.6 km
Blu Plaza 8.3 km
Grand Galaxy Park Mall 9.7 km
Hutan Kota Bekasi 13.6 km
Go! Wet Water Adventure 15.1 km
Nearby landmarks
Giant Extra 370 m
Meli Melo 3 Park 580 m
Meli Melo 1 Park 740 m
Klinik Mieta 2.6 km
Rumah Sakit Ananda Bekasi 3.0 km
RS Eka Hospital 3.2 km
Transera Waterpark 3.4 km
Ifolia Park & Playground 3.5 km
Kolam Renang 4.0 km
Taman Tytyan 4.0 km

Hotel Santika Premiere Kota Harapan Indah

Jl. Harapan Indah Boulevard 10-12 Medan Satria, North Bekasi, Bekasi, Indonesia, 17131 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the North Bekasi part of Bekasi, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Summarecon Mall Bekasi. Rated with 4 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

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Highlights

Front desk [24-hour]

Airport transport

Excellent breakfast

Complimentary WIFi in all rooms

Hot tub

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Valet parking

Complimentary WIFi in all rooms

Front desk [24-hour]

Check-in/out [express]

Swimming pool [indoor]

Hot tub

Luggage storage

Breakfast [free]

This property is in high demand!

4 travelers have booked today.

Value for money8.4
Distance to city center32.1 km
Location rating8.4
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport13.5 km

Rooms available at Hotel Santika Premiere Kota Harapan Indah

Excellent
Room comfort & quality

8.2

Premiere Suite
...
  • Room size: 54 m²/581 ft²
  • Pool view
  • 2 single beds or 1 double b...
Enter dates to see prices
Deluxe Room Twin
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Room Queen
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Pool King
...
  • Room size: 25 m²/269 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Deluxe Pool Twin
...
  • Room size: 25 m²/269 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
Club Premier King
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Club Premier Twin
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
SUITE Premiere Suite
...
  • Room size: 54 m²/581 ft²
Enter dates to see prices
Deluxe King Room
...
  • Room size: 25 m²/269 ft²
Enter dates to see prices
Deluxe King Room
...
  • Room size: 25 m²/269 ft²
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel Santika Premiere Kota Harapan Indah?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel Santika Premiere Kota Harapan Indah?

Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Bekasi with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Hotel Santika Premiere Kota Harapan Indah?

Wake up to a great buffet breakfast at Hotel Santika Premiere Kota Harapan Indah.

What are my dining options at Hotel Santika Premiere Kota Harapan Indah?

Hotel Santika Premiere Kota Harapan Indah features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Hotel Santika Premiere Kota Harapan Indah?

Hotel Santika Premiere Kota Harapan Indah does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Hotel Santika Premiere Kota Harapan Indah?

Hotel Santika Premiere Kota Harapan Indah is located in North Bekasi, famous for good restaurants such as Sate Anda Kali Abang, Soto Mi Bogor "Bang Mamat" and Cuppa Coffee.

What popular shopping places are close to Hotel Santika Premiere Kota Harapan Indah?

Hotel Santika Premiere Kota Harapan Indah is located in North Bekasi area which features shopping places such as Summarecon Mall Bekasi, Blok M Mall and Grand Mall Bekasi.

What are popular attractions near Hotel Santika Premiere Kota Harapan Indah?

Guests at Hotel Santika Premiere Kota Harapan Indah can easily visit Transera Waterpark, Candi Jiwa and Meli Melo 3 Park located in the North Bekasi area.

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Explore the neighborhood

What people love about Hotel Santika Premiere Kota Harapan Indah

  • 7.2

    Very good

    "The pool is big."

    Dian

    |

    July 27, 2022

  • 8.4

    Excellent

    "Good options for stay!"

    Christine

    |

    July 24, 2022

  • 8.4

    Excellent

    "Overall this is a good hotel with good service and facilities."

    Christine

    |

    July 24, 2022

Property ranking|Compared to 231 Bekasi properties
See all rankings
Room comfort score
8.2/10
Room size
30 sqm.
Cleanliness score
8.5/10
Service score
8.4/10
Better than
99
%
of Bekasi properties
Bigger than
91
%
of Bekasi properties
Better than
90
%
of Bekasi properties
Better than
87
%
of Bekasi properties
Overall rating:

8.4

Excellent
693 reviews
Cleanliness
8.5
Facilities
8.5
Location
8.4
Read all reviews >
What travelers say they love:
Nice room ,facilities, staf and breakfast
Chokin from Indonesia
Family with young children
More about Hotel Santika Premiere Kota Harapan Indah

More about Hotel Santika Premiere Kota Harapan Indah

Hotel Santika Premiere Kota Harapan Indah

Make everyday special with all that Bekasi has to offer with a stay at Hotel Santika Premiere Kota Harapan Indah. If you prefer an easy access to general goods and shopping, you'd love to stay at Hotel Santika Premiere Kota Harapan Indah and take advantage of being just 5.3 km from Summarecon Mall Bekasi.
At Hotel Santika Premiere Kota Harapan Indah, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Bekasi is made even more convenient with the taxi and car hire services available at the hotel. For guests arriving by car, parking is provided free of charge.
Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Hotel Santika Premiere Kota Harapan Indah. For health reasons, smoking is not permitted anywhere inside the hotel.
For guests who would like to smoke, the designated smoking areas are available.
All rooms at Hotel Santika Premiere Kota Harapan Indah are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include blackout curtains and air conditioning. Some rooms at Hotel Santika Premiere Kota Harapan Indah are available with design features like a separate living room. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms.
Don't worry about being thirsty as bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries and bathrobes available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Every day at Hotel Santika Premiere Kota Harapan Indah begins with a delicious complimentary breakfast. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at Hotel Santika Premiere Kota Harapan Indah including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the karaoke rooms.
Enjoy the countless activities offered at Hotel Santika Premiere Kota Harapan Indah. A relaxing end to every day is possible with a visit to the hot tub, spa and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Challenge your travel group members or other guests to competitive fun, with the hotel's ping-pong table and tennis court. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area.


Around the property

Be sure to visit some of the city's popular sights during your stay in Bekasi. Be sure to visit Taman Makam Pahlawan located 7.2 km away, an item on every checklist of those who travel to Bekasi.


Reasons to stay here

Compared to other accommodations in Bekasi, facilities here are rated higher than 91% of them.
Compared to the city's accommodation options, this hotel scored higher than 99% of them for food and dining.
According to guests who stayed here, this hotel's room comfort is rated higher than 99% of other accommodations in Bekasi.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Swimming Pool

17 mentions

Breakfast

14 mentions

Housekeeping

14 mentions

Food & Dining

6 mentions

Languages spoken

  • English
  • Indonesian

Internet access

  • Complimentary WIFi in all rooms
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Exercise area
  • Garden
  • Hot tub
  • Karaoke
  • Sauna
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Tennis court

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Breakfast [free]
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Check-in/out [express]
  • Front desk [24-hour]
  • Pets allowed

Getting around

  • Car park [free of charge]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • A/C
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily newspaper
  • Mini bar
  • Non-smoking
  • Phone
  • Shower
  • Wi-Fi
  • Wi-Fi [complimentary]
Location
Jl. Harapan Indah Boulevard 10-12 Medan Satria, North Bekasi, Bekasi, Indonesia, 17131
Excellent
Location

8.4

Airports

  • Halim Perdanakusuma International Airport (HLP)
    13.5 km
  • Soekarno-Hatta International Airport (CGK)
    36.2 km

Public transportation

  • Kranji Railway Station
    4.5 km

Shopping

  • Summarecon Mall Bekasi
    5.4 km

Cash withdrawal

  • ATM
    230 m
What's nearby

Popular landmarks

  • Transera Waterpark
    3.4 km
  • Summarecon Mall Bekasi
    5.4 km
  • Taman Kota Bekasi
    7.1 km
  • Taman Makam Pahlawan
    7.3 km
  • Grand Metropolitan Mall
    7.6 km
  • Blu Plaza
    8.3 km
  • Grand Galaxy Park Mall
    9.7 km
  • Hutan Kota Bekasi
    13.6 km
  • Go! Wet Water Adventure
    15.1 km

Nearby landmarks

  • Giant Extra
    370 m
  • Meli Melo 3 Park
    580 m
  • Meli Melo 1 Park
    740 m
  • Klinik Mieta
    2.6 km
  • Rumah Sakit Ananda Bekasi
    3.0 km
  • RS Eka Hospital
    3.2 km
  • Transera Waterpark
    3.4 km
  • Ifolia Park & Playground
    3.5 km
  • Kolam Renang
    4.0 km
  • Taman Tytyan
    4.0 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee569000 IDR
  • Distance from city center32.1 km

The property

  • Number of bars/lounges2
  • Number of floors11
  • Number of restaurants1
  • Number of rooms 152
  • Year property opened2014
  • Most recent renovation2014

Parking

  • Daily parking fee0 IDR

Reviews of Hotel Santika Premiere Kota Harapan Indah from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.5
Facilities8.5
Location8.4
Room comfort and quality8.2
Service8.4
Value for money8.4
High score for Bekasi
Rating
9+ Exceptional (114)
8-9 Excellent (59)
7-8 Very Good (112)
6-7 Good (29)
<6 Below Expectation (27)
Time of the year
Mar - May (81)
Jun - Aug (76)
Sep - Nov (77)
Dec - Feb (107)
All guests (693)
All room types
All languages

Show reviews that mention 

Showing 341 verified guest comments
12345
9.2
Exceptional
armando from Indonesia
Family with young children
Deluxe Room Queen
Stayed 1 night in November 2017

Hidden gem in crowded Bekasi, Olympic size pool”

The hotel located inside a private independent town called Kota Harapan Indah (KHI) at Central Bekasi. Like Summarecon, KHI are well developed residential area. The hotel itself was build recently inside the town executive & sports club, which had the largest hotel pool I've ever experience .. an olympic size pool complete w/ mini water park for children. The breakfast is one of the most delicious breakfast hotel we experience. It is surrounded by many restaurants and cafes, although it is rather difficult to reach without using vehicle, since it is located in the middle of huge highways. The hotel itself provide bicycles for free if you want to sport or visiting surrounding venues. We are definitely will visit this hotel more often, since it also near our parent and family member houses, beside other good stuff the hotel offer.

Reviewed December 08, 2017

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9.0
Exceptional
Cecilia from Indonesia
Couple
Deluxe Room Queen
Stayed 1 night in March 2015

Comfort hotel situated in the heart of Harapan Ind”

Clean room, good food and service

This is my second time to stay at Hotel Santika Premiere Harapan Indah. The room is spacious, clean and comfortable. I had a wonderful sleep as well as enjoying great breakfast. The staff were all friendly and helpful. Definitely will stay there again when returning to Harapan Indah and recommend to friends and families to stay at Hotel Santika Premiere Kota Harapan Indah.

Reviewed March 16, 2015

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Dear Cecilia, On behalf of Management Team, We would like to thank you for your stay at Hotel Santika Premiere Kota Harapan Indah - Bekasi and thank you for your review. We are very pleased to welcome you again and hope that your next stay will be more enjoyable. Regards, General Manager

Responded June 07, 2017
Hotel Santika Premiere Kota Harapan Indah
9.7
Exceptional
Fachry from Indonesia
Business traveler
Deluxe Room Queen
Stayed 1 night in January 2015

great hotel for business and leisure ”

cleanliness of the hotel, polite of the staff and a lot of facilities that the hotel offers

This is my second time for me to stay in hotel santika premiere Kota harapan indah... And everytime I have business in bekasi I will stay in this hotel because this hotel is very nice very good and value for money

Reviewed January 30, 2015

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Dear Fachry, On behalf of Management Team, We would like to thank you for your stay at Hotel Santika Premiere Kota Harapan Indah - Bekasi and thank you for your review. We are very pleased to welcome you again and hope that your next stay will be more enjoyable. Regards, General Manager

Responded June 07, 2017
Hotel Santika Premiere Kota Harapan Indah
10.0
Exceptional
Donny from Indonesia
Couple
Deluxe Room Queen
Stayed 1 night in November 2019

Great Hotel with Great Facilities”

Spacious room, well maintained, with very quiet hallway. Perfect for short getaway. Located next to Harapan Indah Club, where they have Olympic size swimming pool and kids pool also. They have quite wide breakfast selection. The taste is acceptable, good but not great. Will come again for sure.

Reviewed November 08, 2019

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9.2
Exceptional
caya from Indonesia
Family with young children
Deluxe Room Queen
Stayed 1 night in August 2018

Hotel nearby restaurants ”

Santika hotel located in strategic area near variety of restaurants across the street. The price of the room is not so expensive, the room is big enough for two person, clean but the AC is not working properly eventhough i had set the temperatur to 16, but the room still hot. The towel is old, need to be replaced. My son loves the pool and sauna, but the water slide is broken and closed. Breakfast is standard, nothing specials. Worth for staycation if you got the promo price.

Reviewed September 18, 2018

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10.0
Exceptional
Surendra from Indonesia
Family with young children
Deluxe Room Twin
Stayed 1 night in December 2018

good location, clean ”

i always stay here if i go to Bekasi, the hotel was very clean in good location and have a lot of facilties

Reviewed January 15, 2019

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8.8
Excellent
Gideon from Indonesia
Family with teens
Deluxe Room Twin
Stayed 1 night in June 2019

Santika - best choice to stay with”

only one night stay, but we could sleep well in a clean and comfort room. the room's amenities satisfied us as well as the good services of the hotel staff. the parking area is so huge. unfortunately, hotel location is far from city-center. breakfast is abundant, many choices of food and drinks. always satisfied with Santika.

Reviewed June 27, 2019

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8.7
Excellent
senna from Indonesia
Family with young children
Deluxe Room Queen
Stayed 2 nights in December 2015

Good”

Food, facilities, staff

We spent weekend in Santika, good hotel for small family, food is ok, you could go to carefour or giant by foot, please be advice that during sunday morning there is car free day near the hotel, which is awesome if you like outdoor activities

Reviewed December 30, 2015

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Dear Senna, On behalf of Management Team, We would like to thank you for your stay at Hotel Santika Premiere Kota Harapan Indah - Bekasi and thank you for your review. We are very pleased to welcome you again and hope that your next stay will be more enjoyable. Regards, General Manager

Responded June 07, 2017
Hotel Santika Premiere Kota Harapan Indah
8.4
Excellent
Mariany from Indonesia
Business traveler
Deluxe Room Twin
Stayed 1 night in May 2019

Facities are impressive ”

I’m going for business trip in Cakung area. Santika hotel its help me to rest silent after finish my work. I stay during fasting month, and they offer to replace breakfast became sahur package. And the staff its nice but after 3days stayed I just knew that parking fee could be free because I am their guest. So for 3 days before, I was charge parking fee.

Reviewed May 09, 2019

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8.8
Excellent
Christian from Indonesia
Solo traveler
Deluxe Room Queen
Stayed 2 nights in September 2017

Excellent”

Facility was good since it has sportclub that have gym swiming pool billiard karaoke , it was good experience on hotel santika

Reviewed September 25, 2017

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Dear Christian, On behalf of Management Team, We would like to thank you for your stay at Hotel Santika Premiere Kota Harapan Indah - Bekasi and thank you for your review. We are very pleased to welcome you again and hope that your next stay will be more enjoyable. Regards, General Manager

Responded October 16, 2017
Hotel Santika Premiere Kota Harapan Indah
9.6
Exceptional
Riany from Indonesia
Family with young children
Deluxe Pool King
Stayed 1 night in November 2018

Exceptional”

Nice hotel with strategic location. Near to mal and food store. The pool was big and the kids can play as they like. Breakfast menu has many choices and tasted good. The room bigger than other hotel with same type. But the water in bath room was not clean enough, it was little yellow. I saw some cat's poo at pool area. Maybe the staff should more pay attention about that. But so far we are happy. Thanks.

Reviewed December 03, 2018

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9.2
Exceptional
See from Malaysia
Family with teens
Deluxe Room Twin
Stayed 3 nights in November 2018

Great Hotel with big swimming pool”

Location: - good location. walking distance to supermarket and fast food. Room: - Room was not very big but is good enough for us. sound proof was good, i hardly heard any noise from the corridor and outside the hotel. Bed was clean and comfort. Breakfast: - Very Good and many variety. Staff: - Friendly and helpful. I can easily get a Grab car by using my phone. So going around is not an issue for me.

Reviewed July 24, 2019

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5.6
Rangga from Indonesia
Family with young children
Premiere Suite
Stayed 1 night in June 2018

Unworthy”

Stayed 1 night at Premiere Suite room. 1st major mood turn off was the check in time. I was waiting for almost 45 minutes to get the room key card. Getting into the room, it was spacious but it wasn’t clean enough. Sound proofing was bad, i can even hear some kid’s yelling next door. The next major mood turn off was the tap water. It was disgusting with yellowish color. But after all, the in-room dining was delicious. Absolutely not going to stay here again in the future. Other Santika Premiere hotels have much better quality (ie. : Bintaro and Slipi) than this one.

Reviewed June 25, 2018

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8.0
Excellent
Gustavus from Indonesia
Business traveler
Deluxe Room Queen
Stayed 1 night in September 2015

Great experience.”

Rooms and swimming pool, also you can try Indonesian tonics (they call it jamu)

I will stay there whenever I require to spend a night in Bekasi

Reviewed September 26, 2015

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Dear Custavus, On behalf of Management Team, We would like to thank you for your stay at Hotel Santika Premiere Kota Harapan Indah - Bekasi and thank you for your review. We are very pleased to welcome you again and hope that your next stay will be more enjoyable. Regards, General Manager

Responded June 07, 2017
Hotel Santika Premiere Kota Harapan Indah
9.7
Exceptional
Tomas from Indonesia
Solo traveler
Deluxe Room Queen
Stayed 1 night in June 2015

A nice stay at a new hotel”

Huge property, new rooms, friendly staff

I had a pleasant stay. I love staying at Santika.

Reviewed June 10, 2015

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Dear Tomas, On behalf of Management Team, We would like to thank you for your stay at Hotel Santika Premiere Kota Harapan Indah - Bekasi and thank you for your review. We are very pleased to welcome you again and hope that your next stay will be more enjoyable. Regards, General Manager

Responded June 07, 2017
Hotel Santika Premiere Kota Harapan Indah
8.4
Excellent
Dian from Indonesia
Family with young children
Deluxe Room Queen
Stayed 1 night in February 2019

Huge swimming pool and spacious room”

This hotel is crowded at the weekend because they have huge swimming pool and seems many family do staycation here. However we like the spacious room and it is clean as well. Unfortunately we were not able to taste the breakfast because we don’t get chair when we came for breakfast time. The staff wasn’t attentive as well to help me find any empty chairs while I carried my baby perhaps maybe she was confused because too many people there.

Reviewed March 29, 2019

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10.0
Exceptional
Luthfi from Indonesia
Family with young children
Stayed 1 night in December 2019

Pleasant one night stay”

Considering the location, surely my purpose of stay is not for holiday. It's because I have to attend the one of the family marriage nearby. The hotel has big swimming pool cause it's attached to the residence sports center. Restaurant provided various food but the apperance is quite messy, i guess because of so many guests at the time when i stay.

Reviewed December 30, 2019

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7.6
Very good
benny from Indonesia
Family with young children
Deluxe Pool King
Stayed 1 night in June 2018

Bad responses”

- waiting since 1pm, but I got my key at 2.30 pm - order Deluxe Pool King but when I open the the room, it's Deluxe Room King (try to call reception & guest relation officer but no answer. meet the staff but she only give me a promise to change). I can't wait any longer for others room to change cause my kids so tired, that's why I except Deluxe Room King. - lunch at the restaurant (cuz must waiting for the room key), must ask anything. like tissue, cutleries, sauce. they not put it on the table before the food come. - the room is not soundproof from corridor - bad access for hiker, no entrance pedestrian or side entrance cause if you want to walk to look a round you must exit at the same entrance with cars. - the room is nice - the food is ok - for 5 stars hotel, it's not what I expected

Reviewed June 19, 2018

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6.8
Good
Melda from Indonesia
Family with young children
Deluxe Room Twin
Stayed 1 night in November 2018

Bad services from staff Danang ”

My sister with her 7 month baby want to take money outside swimming pool and ask one of staff Agus to follow since way to the atm is too dark. After going back and want to go inside swimming pool. My sister with her 7 mo baby J is suspect by staff name danang as illegal guest that going inside gel By the staff Agus. Is too bad experience since I was the loyal guest since 2015 stay over the weekend in Santika. Hopefully they can trained staff to be politely and nice to their guests!

Reviewed November 03, 2018

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6.4
Good
fransiska from Indonesia
Family with young children
TWIN DELUXE - BED AND BREAKFAST
Stayed 1 night in June 2018

Nice hotel in Bekasi ”

Nice hotel in Bekasi, near with lots of restaurant. the things that need to be upgrade in the food

Reviewed July 01, 2018

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