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Hotel Santika Pandegiling Surabaya
Hotel Santika Pandegiling Surabaya
Hotel Santika Pandegiling Surabaya
Hotel Santika Pandegiling Surabaya
Hotel Santika Pandegiling Surabaya
Hotel Santika Pandegiling Surabaya
Hotel Santika Pandegiling Surabaya

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8.2

Excellent

1,532 reviews

1,532 reviews

Breakfast17
Housekeeping15
Food & Dining2
See map

8.1

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Monkasel (Submarine Monument) 1.1 km
Tunjungan Plaza 1.5 km
Bungkul Park 1.6 km
Surabaya's Zoo 2.2 km
Surabaya Town Square 2.2 km
Tugu Pahlawan 3.5 km
Suramadu National Bridge 3.6 km
Sampoerna Museum 5.2 km
Pakuwon Food Festival 6.8 km
Masjid Nasional Al Akbar Surabaya 7.1 km
Nearby landmarks
Monumen Perjuangan POLRI 370 m
Pasar Pandegiling 540 m
Embassy of the United States 550 m
Consulate of Canada 590 m
Miracle Aesthetic Clinic Thamrin 620 m
Eva Air 630 m
Cathay Pacific Office 630 m
HSBC Bank 630 m
Apotik Bawean 630 m
Taman Keputran 630 m

Hotel Santika Pandegiling Surabaya

Jalan Pandegiling no. 45, Surabaya Center, Surabaya, Indonesia, 60264 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Inside city center

Front desk [24-hour]

Airport transport

Excellent breakfast

Complimentary WIFi in all rooms

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Complimentary WIFi in all rooms

Exercise area

Sauna

Luggage storage

Contactless check-in/out

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money8.2
Location rating8.1
Nearest airportJuanda International Airport (SUB)
Distance to airport12.4 km

Rooms available at Hotel Santika Pandegiling Surabaya

Excellent
Room comfort & quality

8.1

Deluxe Room Twin
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Executive Twin
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Deluxe Executive King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Deluxe Room King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
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Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 2 single beds or 1 king bed
Enter dates to see prices
Deluxe Executive Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 2 single beds or 1 king bed
Enter dates to see prices
Executive Room
...
  • Shower
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
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Double Single Use Deluxe
...
    Enter dates to see prices
    Executive Deluxe Single room
    ...
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      Frequently asked questions

      What time is check-in and check-out at Hotel Santika Pandegiling Surabaya?

      Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to Hotel Santika Pandegiling Surabaya?

      Hotel Santika Pandegiling Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hotel Santika Pandegiling Surabaya has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange car rental for you.

      Is breakfast offered at Hotel Santika Pandegiling Surabaya?

      Start your mornings right, with the continental and buffet breakfast options offered at Hotel Santika Pandegiling Surabaya.

      What are my dining options at Hotel Santika Pandegiling Surabaya?

      Hotel Santika Pandegiling Surabaya features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

      What is the smoking policy at Hotel Santika Pandegiling Surabaya?

      Hotel Santika Pandegiling Surabaya does not permit smoking in any of its rooms, but allows smoking in designated areas.

      What is the closest train, metro, or bus station to Hotel Santika Pandegiling Surabaya?

      The closest train, metro, or bus station is Ngagel, 1.4 km away from Hotel Santika Pandegiling Surabaya.

      What restaurants are nearby Hotel Santika Pandegiling Surabaya?

      Hotel Santika Pandegiling Surabaya’s neighborhood is Surabaya Center which includes popular restaurants such as Rumah Makan Antika Jaya, Carl's Jr Raya Darmo and Kafein.

      What popular shopping places are close to Hotel Santika Pandegiling Surabaya?

      Located in the Surabaya Center area, Hotel Santika Pandegiling Surabaya is close to great shopping choices like Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

      What are popular attractions near Hotel Santika Pandegiling Surabaya?

      Hotel Santika Pandegiling Surabaya is located in Surabaya Center area, which is famous for attractions such as Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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      See map

      Explore the neighborhood

      What people love about Hotel Santika Pandegiling Surabaya

      • 10

        Exceptional
        Cleanliness

        "The hotel is clean and neat."

        ayu

        |

        May 31, 2022

      • 8

        Very good
        Location

        "Location is great, easy to find and close to small restaurants and convenient store"

        Jane

        |

        May 15, 2022

      • 8

        Very good
        Location

        "Location is perfect, close to the city center."

        Eric

        |

        September 20, 2021

      Property ranking|Compared to 793 Surabaya properties
      See all rankings
      Room comfort score
      8.1/10
      Room size
      28 sqm.
      Service score
      8.3/10
      Cleanliness score
      8.3/10
      Better than
      98
      %
      of Surabaya properties
      Bigger than
      88
      %
      of Surabaya properties
      Better than
      84
      %
      of Surabaya properties
      Better than
      83
      %
      of Surabaya properties
      Overall rating:

      8.2

      Excellent
      1,279 reviews
      Cleanliness
      8.3
      Facilities
      7.7
      Location
      8.1
      Read all reviews >
      What travelers say they love:
      Excellent and nice place to stay.
      Johanes from Indonesia
      Family with young children
      More about Hotel Santika Pandegiling Surabaya

      More about Hotel Santika Pandegiling Surabaya

      Hotel Santika Pandegiling Surabaya

      See the best of Surabaya with a stay at Hotel Santika Pandegiling Surabaya, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
      The facilities and services provided by Hotel Santika Pandegiling Surabaya ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides car hire services to help you find what you want in Surabaya.
      Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
      In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
      Experience high-quality room facilities during your stay at Hotel Santika Pandegiling Surabaya. The hotel provides linen service and air conditioning in some rooms for the benefit of guests. Some selected rooms have daily newspaper, television, in-room video streaming and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms.
      Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


      Dining and things to do

      Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're picky about eating, don't worry! Hotel Santika Pandegiling Surabaya has a selection of cuisine types including halal options.
      Have fun at night with your travel companions right at the hotel's bar.
      To fill your days, be sure to check out the fantastic facilities offered at Hotel Santika Pandegiling Surabaya. Pamper and indulge yourself with a visit to the massage, spa and sauna. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Have some relaxing fun with family and friends at the shared lounge and TV area.
      Souvenir shopping for yourself or those back home takes no time at all at the shops.


      Around the property

      There are many attractions to discover within close proximity to Hotel Santika Pandegiling Surabaya. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 1.5 km away.


      Reasons to stay here

      This hotel's food and dining score higher than 99% of accommodations in the city.
      This hotel stands above the rest with a cleanliness score that beats 83% of accommodations in the city.
      Room comfort is said to be outstanding here, scoring higher than 98% of accommodations in the city.

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      Amenities and facilities
      Very good
      Facilities

      7.7

      Most talked about facilities

      Breakfast

      116 mentions

      Housekeeping

      54 mentions

      Food & Dining

      28 mentions

      Internet

      14 mentions

      Languages spoken

      • English
      • Indonesian

      Accessibility

      • Wheelchair accessible

      Internet access

      • Complimentary WIFi in all rooms
      • Internet services
      • Wi-Fi in public areas

      Things to do, ways to relax

      • Exercise area
      • Light therapy
      • Massage
      • On-site entertainment
      • Sauna
      • Spa
      • Table tennis
      • Ticket services
      • Tours

      Cleanliness and safety

      • Anti-viral cleaning products
      • Body thermometer
      • Cashless payment service
      • Daily disinfection in all rooms
      • Daily disinfection in common areas
      • Doctor/nurse on call
      • Face coverings on staff
      • First aid kit
      • Free face masks
      • Guest rooms seal after sanitization
      • Hand sanitizer
      • Hot water linen and laundry washing
      • Hygiene certification
      • Individually-wrapped food options
      • Physical distancing of at least 1 meter
      • Professional-grade sanitizing services
      • Protective screens in common areas
      • Room sanitization opt-out available
      • Rooms sanitized between stays
      • Safe dining setup
      • Sanitized kitchen and tableware items
      • Shared stationery removed
      • Staff trained in safety protocol
      • Temperature check for guests and staff

      Dining, drinking, and snacking

      • Bar
      • Coffee shop
      • Kitchen
      • Restaurant [halal]
      • Restaurants
      • Room service [24-hour]

      Services and conveniences

      • Air conditioning in public area
      • Concierge
      • Contactless check-in/out
      • Daily cleaning
      • Disabled facilities
      • Dry cleaning
      • Elevator
      • Food delivery
      • Grooming service
      • Ironing service
      • Laundry service
      • Luggage storage
      • Meeting/banquet facilities
      • Safety deposit boxes
      • Shops
      • Smoke-free property
      • Smoking area

      For the kids

      • Babysitting service
      • Family room
      • Kids meal

      Access

      • CCTV in common areas
      • CCTV outside property
      • Fire extinguisher
      • Front desk [24-hour]
      • Non-smoking rooms
      • Pets allowed
      • Safety/security feature
      • Security [24-hour]
      • Smoke alarms

      Getting around

      • Car park [free of charge]
      • Car park [on-site]
      • Rental car
      • Transport to airport
      • Valet parking

      Available in all rooms

      • A/C
      • Accessible by elevator
      • Accessible toilet
      • Additional toilet
      • Air purifier
      • Closet
      • Clothes rack
      • Coffee/tea machine
      • Complimentary drinking water
      • Daily cleaning
      • Daily newspaper
      • Desk
      • Executive lounge access
      • Fire extinguisher
      • Hair dryer
      • Hypoallergenic
      • Interconnecting room(s) available
      • Linens
      • Lock box in room
      • Mini bar
      • Mobile hotspot device
      • Non-smoking
      • Phone
      • Private bathroom
      • Refrigerator
      • Safety/security feature
      • Satellite/cable channels
      • Shower
      • Sleep comfort items
      • Slippers
      • Smoke alarm
      • Smoking allowed
      • Soundproofing
      • Tile/marble flooring
      • Toiletries
      • Towels
      • Trash cans
      • Wake up call
      • Walk-in shower
      • Wi-Fi
      • Wi-Fi [complimentary]
      • Window
      Food and dining
      Breakfast options
      • American
      • Asian
      • Continental
      • Halal
      • Buffet
      Restaurants on site

      Kemangi

      • Cuisine: American, Asian
      • Menu: Buffet, A-la-carte
      Location
      Jalan Pandegiling no. 45, Surabaya Center, Surabaya, Indonesia, 60264
      Excellent
      Location

      8.1

      Airports

      • Juanda International Airport (SUB)
        12.4 km
      • Abdul Rachman Saleh Airport (MLG)
        73.5 km

      Public transportation

      • Ngagel
        1.5 km
      • Gubeng Train Station
        1.9 km

      Hospital or clinic

      • Miracle Aesthetic Clinic Thamrin
        620 m

      Shopping

      • Tunjungan Plaza
        1.5 km

      Convenience store

      • Alfamart
        670 m

      Cash withdrawal

      • ATM
        380 m
      What's nearby

      Popular landmarks

      • Monkasel (Submarine Monument)
        1.1 km
      • Tunjungan Plaza
        1.5 km
      • Bungkul Park
        1.6 km
      • Surabaya's Zoo
        2.2 km
      • Surabaya Town Square
        2.2 km
      • Tugu Pahlawan
        3.5 km
      • Suramadu National Bridge
        3.6 km
      • Sampoerna Museum
        5.2 km
      • Pakuwon Food Festival
        6.8 km
      • Masjid Nasional Al Akbar Surabaya
        7.1 km

      Nearby landmarks

      • Monumen Perjuangan POLRI
        370 m
      • Pasar Pandegiling
        540 m
      • Embassy of the United States
        550 m
      • Consulate of Canada
        590 m
      • Miracle Aesthetic Clinic Thamrin
        620 m
      • Eva Air
        630 m
      • Cathay Pacific Office
        630 m
      • HSBC Bank
        630 m
      • Apotik Bawean
        630 m
      • Taman Keputran
        630 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Property policies
      Children and extra beds

      Extra beds vary by room. Please check each room's capacity for details.

      All children are welcome.

      Infant 0-2 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib available upon request
      Children 3-11 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 12 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking 6 or more rooms, special policies may apply.
      Some helpful facts

      Check-in/Check-out

      • Check-in from14:00
      • Check-out until12:00

      Getting around

      • Airport transfer fee250000 IDR
      • Travel time to airport (minutes)25

      The property

      • Non-smoking rooms/floorsYes
      • Number of floors9
      • Number of restaurants1
      • Number of rooms 125
      • Year property opened1996
      • Most recent renovation2010

      Reviews of Hotel Santika Pandegiling Surabaya from real guests

      Provided by verified guests of Agoda
      8.2
      /
      10
      Cleanliness8.3
      Facilities7.7
      Location8.1
      Room comfort and quality8.1
      Service8.3
      Value for money8.2
      High score for Surabaya
      Rating
      9+ Exceptional (216)
      8-9 Excellent (245)
      7-8 Very Good (430)
      6-7 Good (104)
      <6 Below Expectation (77)
      Time of the year
      Mar - May (215)
      Jun - Aug (269)
      Sep - Nov (279)
      Dec - Feb (309)
      All guests (1,279)
      All room types
      All languages

      Show reviews that mention 

      Showing 1,072 verified guest comments
      12345
      9.0
      Exceptional
      Silvia from Indonesia
      Solo traveler
      Deluxe Room King
      Stayed 1 night in May 2011

      Great Hotel, great staff”

      Broad room, the breakfast it's so represent Indonesian taste... Near the Gramedia Expo, Tunjungan Plaza,

      This is my first time to stay at Hotel Santika Surabaya for by my self and I kinda worry, but my worries is being relieved by the staf at Hotel Santika Surabaya, they are so welcoming for my stay. It's only take 15 minutes from register my Agoda voucher hotel at front office until my room is ready for me. At first when I enter the room it has comfortable ambience, have broad space especially when you're solo traveler, I like it. What I don't like is the bathroom, not very clean, the colour of the wall is not comfortable, so diffrent ambience with the room. The wifi connection is in great connection, even there is a time i cannot log in and ask it to the front office they fixed it immediately. What I like the most it's the breakfast, Hotel Santika Surabaya have mostly Indonesian food the taste great to. You will not disappointed... When the time I tried the breakfast Hotel Santika Surabaya provide soto sulung, and jajanan pasar (traditional local snack) and I like it so much. But there is 1 menu I dont like, it's the dimsum FUNG ZAO (ceker/kaki ayam), the first look is good, but the taste to salty, and the texture not good. But overall I'm satisfied to stay at Hotel Santika Surabaya. I will stay there again when I'm visit Surabaya...

      Reviewed May 26, 2011

      See room deals

      10.0
      Exceptional
      RUCIRA from Indonesia
      Solo traveler
      Stayed 1 night in May 2011

      Hotel with true hospitalily”

      Very polite and friendly staff, Location is near Big shopping centre and goverment office, Good food

      I found the room & Bath room is in a very clean condition and full with Amenities. All room is equipped with Bathtube. Bedding equipment is comfortable. LCD TV with international channel is provided. Acomplimentary Ginger drink is served at checkin. The greatest thing about this hotel is a high standard of customer service applied consistently. From Doorman, Receptionist, Restaurant staff to Houskeeping is friendly and showing a good attitude. It makes my stay is memorable. When I check out I was asked if there's any complaint or comments about my stay. Thats good. Breakfast is also good. I eat chicken pooridge and tastes delicious. If you're not indonesian there's a full choice of bread and you can try Lontong Sayur or Gado-Gado (Indonesian salad with peanut butter). Morning national news paper is also provided. Hotel location is in city center but easy to be reached from out of town and Airport. Taxi is always ready. Famous Shooping mall (Tunjungan plaza is within walking distance from this hotel about 1 km) and governoor office is worth to be visited because the building is very pretty and well maintained. It also about 1 km from this hotel. Surabaya zoo and darmo street is also near this hotel. Overall I really enjoy my stay in Santika Surabaya.

      Reviewed May 25, 2011

      See room deals

      9.0
      Exceptional
      Yonathan from Indonesia
      Business traveler
      Deluxe Room King
      Stayed 1 night in August 2014

      Best value for money”

      It's closed with downtown area, best value for money and good service

      I visit Surabaya in monthly basis and I found that Santika Pandegiling can provide with such quality hotel with affordable price. Even the hotel doesn't look too new anymore, but they can compensate with great service and a clean room. However, from the alleys we can hear sound that come from the rooms. It seems the soundproof isn't too great here. Bottom point, I'm very satisfied with this hotel.

      Reviewed September 11, 2014

      See room deals

      8.3
      Excellent
      Ayu from Indonesia
      Solo traveler
      Deluxe Executive King
      Stayed 2 nights in June 2012

      Such a Wonderful Service!”

      Great value and awesome service

      went there on a business trip, on a great price i decided to try santika in surabaya for the 1st time. i was not gonna expect much about the hotel, since i have been to a few santika before, some are fairly poor managed. but i love this branch and this is why : - i tried the pandegiling branch since its in a center of the city. its easy to get a taxi too! - nice breakfast - extremely friendly people working there! (at some point they can remember my name!) - fast room service! (i had a very bad acid attack at 3am, and call the room service for a milk, and they deliver it on 5 minutes, and they warmed it for me too) - among the receptionist, room service and security communicate well. so that if you need anything, you dont have to explain your self twice. as the hotel condition is fairly good, it doesnt smell funky or anything. and i love how cold the hotel was. yes! the airconditioning works well :) i super love the hotel :) good ones!!

      Reviewed June 07, 2012

      See room deals

      9.6
      Exceptional
      MICHAIL from Australia
      Family with teens
      Deluxe Room King
      Stayed 2 nights in September 2019

      great and cosy”

      the hotel is always like home to me with the pleasant welcome and genuine smile from the staff. The room is comfy and cosy. Breakfast is great. I love this hotel and will be back to stay the next time im in surabaya. This is my second stay at Santika Pandegiling. Keep up your excellent services. My son loves this hotel best amongst other hotels we stayed in Indonesia during our trip this year.

      Reviewed October 07, 2019

      See room deals

      Dear Mr Michail Warmest greetings from Hotel Santika Pandegiling Surabaya, We thank you for choosing Santika Pandegiling Surabaya Hotel as the main choice of accommodation during your trip in the city of Surabaya. We thank you for sharing your best experience while staying with us. We thank you for giving the best reviews about the quality of prices, food, service staff, cleanliness of rooms, and products that we have prepared during your stay. Sorry if there are still shortcomings, we will continue to strive to do the best of the reviews you provide. Once again we thank you and we are proud to be waiting for your return on your next trip at Santika Pandegiling Hotel Surabaya. Warm regards, Ricky Rimbawan General Manager of Hotel Santika Pandegiling Surabaya

      Responded December 13, 2019
      Hotel Santika Pandegiling Surabaya
      9.0
      Exceptional
      Luthfi from United States
      Solo traveler
      Deluxe Room King
      Stayed 4 nights in March 2012

      Cute hotel with great service”

      The restaurant

      i never stay at this franchise hotel before, but this santika hotel in pandegiling, surabaya is lovely i could say. very cute hotel with great service, all the staff members very helpful, charming, friendly and warm. this hotel will be my "home" for next visit to surabaya.

      Reviewed April 13, 2012

      See room deals

      9.7
      Exceptional
      Tina from United Kingdom
      Couple
      Deluxe Room King
      Stayed 2 nights in April 2014

      a lovely hotel”

      wonderful staff, extremely clean, good language skills

      An immaculate, modern, friendly hotel. The room was a good size and clean, the bed was comfortable and clean. The aircon was efficient and silent The bathroom was modern and clean with a powerful, hot shower. Nice toiletries. The wifi worked well in our room. We moved rooms as the front rooms are overlooking a street night market and a very noisy mosque. We slept well in the side room. There was a huge choice at the breakfast buffet, Western and Asian, even chocolate milk and jelly tots! An easy listening duo, piano and singer perform early evening. The restaurant food was tasty, a bit more expensive than an outside restaurant but there were no outside restaurants close by. (£6 Salmon, £4 Indonesian curry). It was a good half hour walk to the plaza if you want modern shops and food courts. The staff were so friendly and attentive, always greeting us by name, they spoke very good English, although their left and right sometimes get muddled – beware if you ask for directions! The taxis are cheap, the hotel rings them – we ‘Hit Dolly’ the red light district but it was dark and scary and we didn’t get out of the taxi (not like Amsterdam or Bangkok), We had high tea at the Famous 5*Majapahit Hotel, a beautiful building which was taken over in the war as a prison for Dutch woman and children, ask reception for the history pamphlet when you arrive. We took a taxi to the House of Sempoerna, a free musem and cigarette factory, they offer a free bus ride around the hot spots of the city. Ask Santika reception to book it for you. Surayaba is a huge city, the Santika is a good location, as you have to get a taxi to the sights anyway. We would recommend this hotel for your stay in Surabaya.

      Reviewed April 21, 2014

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      8.7
      Excellent
      Regawa from Indonesia
      Business traveler
      Deluxe Room King
      Stayed 2 nights in February 2013

      Centre of all Surabaya with Indonesian touch”

      Simple and comfort stay in strategic location

      Easy check-in procedure. Nice touch to have wedang jahe as welcome drink! the room was well maintained considering its 13 year old age. The only part that looks really aged is the bathroom. I think Santika should immediately do something about it. Breakfast was nice, the choices were good, and they have a specific corner for authentic Indonesian dishes from street snacks to lontong cap go meh. Breakfast area can be packed on weekends, and some food trays can be found empty. The Santika brand has developed into a hotel brand with arguably the best Indonesian touch. Mattress was nice and comforting for a rigorous business travel. Location: there is a night market in front of the hotel and this has been so for years. But the location itself is very strategic, close to Darmo area, and also close to Tunjungan area. I chose this hotel for its location which would allow me to explore all parts of Surabaya easily. I recommend this hotel for business travels, but also for families who want to explore the city of Surabaya (all the cultures, culinary, and probably some mall-hopping activities).

      Reviewed February 22, 2013

      See room deals

      8.3
      Excellent
      Sheryar from Indonesia
      Solo traveler
      Deluxe Room King
      Stayed 1 night in October 2012

      Good place to stay in Surabaya”

      Free wi fi and Big room

      Having stayed at a few Santika Hotels in Indonesia, I decided to try the Santika Pandegling in Surabaya in October 2012. I reached the hotel at 12 30 am and stayed for one night. There was no one to help me with my luggage, but the person who was at the check in counter was very friendly and polite. The check in time was around 8-10 minutes and I was upgraded to the Executive room for free. The Lifts were a bit old and made squeaking sounds. Apart from that everything else seemed to be fine. The room was spacious and clean (check out the pictures I have posted) The air con was working fine too, and the bed sheet and the pillows were clean. I have to admit that the sleep quality was good. The bathroom was OK and had a bath tub. The complimentary breakfast was also good. I was very happy with the honesty of the room service staff when they returned me something I had forgotten in the room. Doesn't happen that often! I will rate Santika Pandegiling 4/5 and recommend it to travelers who are on a budget.

      Reviewed October 26, 2012

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      10.0
      Exceptional
      Bambang
      Couple
      Deluxe Room King
      Stayed 2 nights in July 2019

      The Coolest Hotel in Town”

      It is my first time staying in a Santika hotel chain and it will not the last one. Two things I was particularly impressed with this hotel. They are: 1. the Breakfast Service and Menu that is too good to be true. Santika serves 1001 dishes just for the breakfast. Added with the friendly staffs taking care of your needs, having breakfast in this hotel is a wonderful experience by itself. 2. the Parking Attendance Car Cleaning Service. To my surprise, Santika cleans the car every morning. Yet, they do not want to be paid for this service. These 2 little things make me feel like returning to Santika again while in Surabaya. Thanks for having us Santika. You made our stays enjoyable and memorable... more than words I can say.

      Reviewed July 22, 2019

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      Dear Mr Bambang Warmest greetings from Hotel Santika Pandegiling Surabaya, We thank you for choosing Santika Pandegiling Surabaya Hotel as the main choice of accommodation during your trip in the city of Surabaya. We thank you for sharing your best experience while staying with us. We thank you for giving the best reviews about the quality of prices, food, service staff, cleanliness of rooms, and products that we have prepared during your stay. Sorry if there are still shortcomings, we will continue to strive to do the best of the reviews you provide. Once again we thank you and we are proud to be waiting for your return on your next trip at Santika Pandegiling Hotel Surabaya. Warm regards, Ricky Rimbawan General Manager of Hotel Santika Pandegiling Surabaya

      Responded December 13, 2019
      Hotel Santika Pandegiling Surabaya
      8.3
      Excellent
      Zulkarnaen from Indonesia
      Business traveler
      Deluxe Room King
      Stayed 1 night in April 2014

      Nice business hotel”

      Nice Rooms, Great Breakfast

      Stayed in this hotel for 1 night during a recent business trip to Surabaya. This hotel is located on Jl. Pandegiling, which is close to Raya Darmo, one of the main CBDs of Surabaya, so I would say locationwise is not bad for business travelers. However, I would say for those coming on a leisure trip, this hotel is located quite far from the city's main attractions. Hotel room is spacious, clean and well maintained, but I guess it is pretty standard as you may find in all Santika hotels. As a food lover, one thing that pleased me the most is the quality of breakfast served, as there are wide choices of Indonesian food which I love most. One minus point is the very low speed of wifi internet in the room. Well, this is a typical business hotel, but the internet connection is surprisingly so slow.

      Reviewed April 15, 2014

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      10.0
      Exceptional
      KHATIJAH from Singapore
      Couple
      Deluxe Room King
      Stayed 2 nights in April 2016

      Very Satisfied and Very Happy”

      We were very satisfied with this hotel during our last visit in December and decided to stay here again. This time we booked 4 rooms and stayed from 2-4 April. We moved to another hotel the next day but my friends said Santika is still the best and next time should stay here for the whole period. Housekeeping did a good job. Staff friendly, full of smile n approachable. To name a few - Tina, Eka, Firman, Hendi, Febri, Fellyxcyta, Reza, Thomas (Doorman), Dhito(or y?) and Dita (concierge) are all very helpful, smiling and approachable and trying their best to make guests happy. Night market across the hotel, cheap and various items are sold there. Long stretch of road and for return trip to hotel can take a trishaw. Breakfast is great. Missed your live keroncong as it's happening only on Wednesday evening.Will definitely stay here again on my next visit to Surabaya. Keep up your good service. Thank you.

      Reviewed April 07, 2016

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      9.0
      Exceptional
      Nicholas from Australia
      Couple
      Deluxe Room King
      Stayed 3 nights in January 2012

      A classy hotel and a comfortable place to stay.”

      The breakfast was outstanding

      Overall our stay at this hotel was pleasurable. The room was clean and comfortable. The breakfast was outstanding. Minor gripes would be that the drain in the shower did not sink water as fast as the shower released it (so the bath ends up half full of water by the end of the shower - water pressure is great though). Also the service wasn't always very polite. I will stress that these were minor gripes though and the stay overall was definitely pleasant - I would stay at the hotel Santika again if I return to Surabaya.

      Reviewed February 05, 2012

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      9.0
      Exceptional
      Dhany from Indonesia
      Business traveler
      Deluxe Room King
      Stayed 1 night in April 2012

      Nica Business Hotel”

      Fabulous Breakfast

      Santika Pandegiling is a nice business hotel, located 5 minutes drive from Surabaya's centre. The room is big and clean. Free wifi is available in the room and all areas of hotel. The breakfast is superb!! Complete variety of Indonesian-Western Food. No swimming pool, but you can end your tiring day with nice massage at the hoel's Ten Eleven.

      Reviewed April 17, 2012

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      9.0
      Exceptional
      YULIANA from Indonesia
      Couple
      Deluxe Room King
      Stayed 2 nights in January 2012

      Good location and good service”

      Clean, nice service, good location

      Lovely hotel.. This hotel have delicious food, and everyday have different traditional food for breakfast, but less of international food, for example : salad, ham, etc. Clean room, with modern minimalis style. They also have good service and care for every customer. This hotel also have good location, near to Surabaya Center, and only 5 minutes to Tunjungan Plaza Mall by car. Note : every night, in front of this hotel have "Night Market " or Pasar Malam.

      Reviewed January 07, 2012

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      10.0
      Exceptional
      KHATIJAH from Singapore
      Couple
      Deluxe Room King
      Stayed 3 nights in December 2015

      Very Satisfied And Very Happy”

      Clean, warm n efficient staff, international buffet breakfast

      No regret at all. I stayed here for 3 days -14-17 dec and enjoyed every minute of my stay here. Bed is very comfortable. Room is big and very clean. Housekeeping staff did a good job. Breakfast international plus traditional Indonesian menus and jamus (herbal drink). Enjoyed your live keroncong and singers performing live. Staff friendly, full of smile n approachable. To name a few - Hendi Bagas, Eka Firman, Yudi, Thomas (Doorman), Concierge staff Dita and Lia are all very helpful, smiling and approachable and trying their best to make guests happy. Night market just across the road from the Hotel. Tunjungan Plaza by taxi abt 10 mins. Distance is abt 1 hour to Juanda Airport and hotel taxi cost 220,000rp and very good service. Will definitely stay here again on my next visit to Surabaya. Keep up your good service.

      Reviewed December 21, 2015

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      9.7
      Exceptional
      Andreas from Indonesia
      Couple
      Deluxe Room King
      Stayed 1 night in December 2011

      Nice hotel, simple and clean”

      Love the breakfast

      Had a nice stay at Santika Pandegiling. It's clean and simple. Did not expect much, but nicely surprised with the good local food breakfast and the service was excellent. The only downside is people smoke in the building, especially in the cafe/lobby area.

      Reviewed January 06, 2012

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      10.0
      Exceptional
      Charles from Netherlands
      Solo traveler
      Deluxe Executive King
      Stayed 6 nights in September 2014

      Best hotel in town”

      Super breakfast, super bed, super staff

      This is one of my favorits, Santika Pandegiling feels like coming home..Everything is super. All you need they bring...The restaurant is really super...I will always return to this place...

      Reviewed January 08, 2015

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      8.7
      Excellent
      ketut from Indonesia
      Group
      Deluxe Room King
      Stayed 1 night in December 2012

      great service and delicious breakfast”

      comfortable room

      we really love this hotel, because of its comfortable room and delicious breakfast. There are lots of street vendors in front of this hotel and really noise, but you would not hear those noisy when you are in your hotel's room. Since the location of this hotel is in the center of Surabaya city, you will never find any difficulties to find out places for shopping and having dinner.

      Reviewed December 13, 2012

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      9.7
      Exceptional
      David from Indonesia
      Business traveler
      Stayed 2 nights in October 2011

      Amazing Hotel”

      The staff are very friendly; Hotel is very clean and the location is very strategic

      I was very satisfied with Santhika Pandegiling. The price is very affordable and the benefit is very valuable. The hotel is very clean and the staffs are very friendly. The welcomes me very warmly. Every morning my car was cleaned and no charge for that service. I recommend to stay at Shantika Pandegiling.

      Reviewed October 22, 2011

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