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Hotel Santika Palu
Superior Room King - Guestroom, Hotel Santika Palu in Palu
a large building with a clock on the front of it, Hotel Santika Palu in Palu
a man and a woman sitting at a table, Hotel Santika Palu in Palu
Interior view, Hotel Santika Palu in Palu
Interior view, Hotel Santika Palu in Palu
a large body of water with mountains, Hotel Santika Palu in Palu

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7.9

Very good

241 reviews

241 reviews

Breakfast4
Housekeeping2
Food & Dining1
See map
See map

8.2

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Lore Lindu National Park 40 m
Taman GOR 110 m
Lapangan Tenis Taman GOR 170 m
Taman Gedung Juang 240 m
Transmart 370 m
Rumah Sakit Dira 700 m
RS Woodward Palu 850 m
Rumah Sakit Bhayangkara 980 m
RS Budi Agung 1.2 km
RS. UNDATA 1.3 km

Hotel Santika Palu

Jalan Moh. Hatta No.18, Palu, Palu, Indonesia, 425278 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Palu part of Palu, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Mutiara Airport. Rated with 3 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

Highlights

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Airport transfer

Valet parking

Pets allowed

Free Wi-Fi in all rooms!

Swimming pool [outdoor]

Fitness center

Front desk [24-hour]

Luggage storage

This property is in high demand!

3 travelers have booked today.

Value for money7.6
Location rating8.2

Rooms available at Hotel Santika Palu

Excellent
Room comfort & quality

8.1

Superior Room King
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 king bed
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Deluxe Room King
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room Twin
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds
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Superior Room Twin
...
  • Room size: 24 m²/258 ft²
  • City view
  • 2 single beds
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Suite
...
  • Room size: 26 m²/280 ft²
  • Shower
  • 1 king bed
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Designer Suite
...
  • Room size: 55 m²/592 ft²
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Family Room
...
  • Room size: 38 m²/409 ft²
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Executive Room
...
  • Room size: 40 m²/431 ft²
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Comfort Room
...
  • Room size: 33 m²/355 ft²
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Room Assigned on Arrival
...
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel Santika Palu?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel Santika Palu?

Hotel Santika Palu is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 100000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hotel Santika Palu has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Palu with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Hotel Santika Palu?

Wake up to a great buffet breakfast at Hotel Santika Palu. Adults can enjoy breakfast offered with an additional charge of 75000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hotel Santika Palu?

Hotel Santika Palu features an on-site restaurant for your dining convenience.

What is the smoking policy at Hotel Santika Palu?

Hotel Santika Palu does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest airport to Hotel Santika Palu?

The closest airport is Mutiara Airport, 4.4 km away from Hotel Santika Palu.

What restaurants are nearby Hotel Santika Palu?

Hotel Santika Palu is located in Palu, famous for good restaurants such as Golden Roti, Careto and MJM Cafe.

What are popular attractions near Hotel Santika Palu?

Guests at Hotel Santika Palu can easily visit Taman GOR, Lapangan Tenis Taman GOR and Taman Gedung Juang located in the Palu area.

What popular beaches are close to Hotel Santika Palu?

Guests at Hotel Santika Palu can easily visit Talise Beach, Taman Ria Beach and Tanjung Karang Donggala Beach in the Palu area.

What popular natural sightseeing spots are close to Hotel Santika Palu?

Hotel Santika Palu is located in the Palu area, which is famous for natural sightseeing destinations such as Lore Lindu National Park, Bulu Riapu and Lore Lindu Natural Reserve.

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Explore the neighborhood

What people love about Hotel Santika Palu

  • 9.2

    Exceptional
    Location

    "The location is great, close to the government office."

    Tiurma

    |

    May 15, 2022

  • 7.2

    Very good
    Location

    "Nice hotel, location is ok"

    Honny

    |

    November 3, 2020

  • 8.8

    Excellent

    "The room also good."

    Erlin

    |

    June 16, 2019

Property ranking|Compared to 60 Palu properties
See all rankings
Room comfort score
8.1/10
Couples review score
8.7/10
Location score
8.2/10
Service score
7.9/10
Better than
95
%
of Palu properties
Better than
87
%
of Palu properties
Better than
78
%
of Palu properties
Better than
78
%
of Palu properties
Overall rating:

7.9

Very good
218 reviews
Cleanliness
8.0
Facilities
7.7
Location
8.2
Read all reviews >
More about Hotel Santika Palu

More about Hotel Santika Palu

Hotel Santika Palu

Wake up to the wonder of Palu with a stay at Hotel Santika Palu, located only minutes from the heart of the city. Stay flexible with your holiday planning when you're in Palu at Hotel Santika Palu, just 4.4 km from Mutiara Airport.
Hotel Santika Palu provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides car hire services to help you find what you want in Palu.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides air conditioning in some rooms for the benefit of guests. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained. The hotel also provides guests with a coffee or tea maker, bottled water and mini bar in some rooms.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides toiletries in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Souvenir shopping for yourself or those back home takes no time at all at the souvenir shops.


Reasons to stay here

This hotel's food and dining score higher than 96% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 94% of accommodations in the city.

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Amenities and facilities

Very good
Facilities

7.7

Most talked about facilities

Housekeeping

9 mentions

Breakfast

8 mentions

Food & Dining

6 mentions

Internet

6 mentions

Languages spoken
  • English
  • Indonesian
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
For the kids
  • Family room
Access
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Valet parking
Available in all rooms
  • Air conditioning
  • Air purifier
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • Free bottled water
  • In-room safe box
  • Internet access – wireless
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoking allowed
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Wake-up service
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • Asian
  • Buffet
Restaurants on site
Topaz Cafe
  • Cuisine: Indonesian, International
  • Menu: Buffet, A-la-carte

Location

Jalan Moh. Hatta No.18, Palu, Palu, Indonesia, 425278
Excellent
Location

8.2

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee100000 IDR
  • Travel time to airport (minutes)15
Extras
  • Breakfast charge (unless included in room price)75000 IDR
The property
  • Number of floors8
  • Number of restaurants1
  • Number of rooms 144
  • Year property opened2012

Reviews of Hotel Santika Palu from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.0
Facilities7.7
Location8.2
Room comfort and quality8.1
Service7.9
Value for money7.6
High score for Palu
Rating
9+ Exceptional (27)
8-9 Excellent (18)
7-8 Very Good (65)
6-7 Good (27)
<6 Below Expectation (13)
Time of the year
Mar - May (33)
Jun - Aug (30)
Sep - Nov (49)
Dec - Feb (38)
All guests (218)
All room types
All languages

Show reviews that mention 

Showing 150 verified guest comments
12345
9.2
Exceptional
Tiurma from Indonesia
Business traveler
Deluxe Room King
Stayed 1 night in May 2022

At the central of City”

The location is great, close to the government office. It is easy to get taxi. But the wifi in the room is not really good.

Reviewed May 16, 2022

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8.8
Excellent
Erlin from Indonesia
Business traveler
Superior Room Twin
Stayed 2 nights in June 2019

Strategic location”

Hotel near with transmart and other shops. Good facilities, nice food with a lot of variety (and the reastaurant for breakfast open early, i came at 5.15, and the food already set), excellent staff. The room also good.

Reviewed June 16, 2019

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6.8
Good
Alain from Indonesia
Solo traveler
Superior Room Twin
Stayed 1 night in April 2021

Acceptable”

I was travelling solo for business, it was during a pandemic so breakfast left a lot to be desired. The room bit dirty, but not that bad. Overall, it's alright for business, but not so much for leisure

Reviewed August 30, 2021

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7.2
Very good
Honny from Indonesia
Business traveler
Deluxe Room Twin
Stayed 3 nights in January 2020

Nice”

Nice hotel, location is ok

Reviewed November 03, 2020

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5.6
Wim from Netherlands
Solo traveler
Superior Room King
Stayed 2 nights in June 2022

Not as good as in the past.”

Santika hotel used to be one of the top tier hotels in Palu, and it was also the only 4-star hotel that "survived" the 2018 Mw 7.5 Palu earthquake without too much damage (due to it's earthquake proof construction). However service has been declining in the past years, maybe also because it has had a bit monopoly position in Palu in the quake aftermath. Rooms still are nice, but service and receptionists are below standard. Buffet breakfast is also less than it was before 2018. The hotel still has a lot of potential, and I still recommend it, but it could do so much better with a more (and new) pro-active management. Now it is just seems to be mainly reeling in easy money. I have stayed there since 2010 so I know what I am talking before. In the past they also had welcome drinks, but that seems to be no longer the case either. Hope they will fully honor the Santika brand again soon. Also the room pictures on their website are not representative of the actual room. This room seems to suggest all rooms have balconies which is not the case...

Reviewed June 25, 2022

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8.0
Excellent
Jozef from Indonesia
Business traveler
Superior Room King
Stayed 1 night in December 2012

New Cozy Hotel at Palu”

Hotel in Centre of Palu

This my third trip to Palu city and first Time stay at this hotel. I like this hotel, because hotel location, has a good service. For business trip, people who came to palu city it's better to stay at Santika Hotel because the hotel location nearest from any government office and other. Whole service staff handling guest with smile.

Reviewed January 01, 2013

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10.0
Exceptional
Ven from Indonesia
Business traveler
Superior Room Twin
Stayed 2 nights in June 2018

Hotel in the city center”

Back again to this hotel. Everything is still same, Cozy, Nice service, close to the city center, easy to find meals around the hotel. Staff is very helpful and friendly especially Ms. Vanny & Ms. Nurul. Will be back to stay at this hotel again for the next visit to Palu.

Reviewed July 05, 2018

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8.3
Excellent
Hendrik from Indonesia
Solo traveler
Superior Room King
Stayed 1 night in December 2012

Good hotel in Palu”

Good service from the staffs, clean room

My stay at Hotel Santika Palu was nice. The room was clean and the bed was comfortable. The staffs were friendly and provide a good services.

Reviewed January 08, 2013

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9.3
Exceptional
Ardita from Indonesia
Couple
Superior Room King
Stayed 2 nights in July 2014

City hotel with good standards.”

Location. Staff. Service.

The hotel is suitable for business travellers and families. It has a small pool suitable for a quick dip and kids. Helpful staff, good service. Sets a good standards for hotels in a medium city like Palu.

Reviewed January 08, 2015

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8.8
Excellent
Wahyu from Indonesia
Couple
Deluxe Room King
Stayed 3 nights in January 2018

facility is OK, but not the food”

overall for the facility and staff are OK and standard. the access to the hotel is easy and it is closed to the mall. but the breakfast is dissapointed since Santika is known as very good hotel. I hope the chef is improving the variety and freshness of the breakfast. I recommended for short visit in this hotel.

Reviewed April 30, 2018

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8.0
Excellent
The from Indonesia
Business traveler
Superior Room King
Stayed 1 night in January 2013

nice hotel with good breakfast”

nice room, good food

i stay just overnight in Palu. I do travel to Palu almost twice a year for some office work. Santika is located in the heart of Palu city.

Reviewed January 17, 2013

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8.7
Excellent
Charles from Indonesia
Business traveler
Superior Room King
Stayed 5 nights in November 2012

Comfortable hotel in the center of Palu city”

Hotel with Best located in Palu

A very cozy n suitable for all traveller hotel who have a destination to Palu CIty, best for located, best for services, very comfort

Reviewed December 03, 2012

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7.7
Very good
Bambang from Indonesia
Solo traveler
Superior Room King
Stayed 1 night in February 2013

the staff are nice”

location

The hotel location is very near to everywhere in the Palu city specially to the city centre and shopping areas also quite clean,the staff are all very nice only not every room have rfrigerator inside specially like my self who have to carry diabetic medicines which required fridge is very difficult need to pay more to upgrade the room and pay extra for this ,other than this evrything else are consider good for me,thankyou

Reviewed February 12, 2013

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7.0
Very good
Irwan from Indonesia
Business traveler
Deluxe Room King
Stayed 1 night in September 2013

Good choice for business travellers”

It's located in the middle of Palu

My stay in Santika Palu was OK. Although the hotel is not near beach or river, the hotel is centrally located in Palu and just a few blocks away from the business district. The hotel was OK.

Reviewed October 16, 2013

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10.0
Exceptional
Benjamin from United States
Solo traveler
Superior Room King
Stayed 1 night in August 2014

Excellent Salmon!”

Salmon, location, price

Excellent stay. Staff very accommodating. Salmon was excellent from the resto. Will use again if in Palu.

Reviewed October 12, 2014

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7.0
Very good
Alex from Indonesia
Business traveler
Superior Room King
Stayed 2 nights in October 2014

Good hotel”

quiet surrounding, comfortable bed, helpful staff

I slept in this hotel from 9-11 October 2014. Unexpectedly, my plane got delayed for hours and landed at the Palu airport around midnight, but thankfully the hotel provided a shuttle car to pick me up. Thank you for Mr. Andri Permadi (Front Office Manager) and Mr. Jamal, who had arranged this for me. Pros: Friendly and helpful staff - but some new staffs still need to improve their service and hospitality, clean room, comfortable bed, strong shower, various breakfast menus, treadmill and pool on the 3rd floor, free wifi connection, efficient check in and check out process. Cons: no stand-by taxi so we must ask hotel staff to call a taxi for us.

Reviewed October 13, 2014

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6.7
Good
Alex from Indonesia
Business traveler
Superior Room King
Stayed 2 nights in June 2014

good hotel”

friendly staffs, comfortable bed, clean room

Stayed 2 nights at this hotel. Pros: Friendly and helpfull staff, clean room, comfortable bed, good breakfast, free wifi connection, efficient check in and check out. Cons: no standby taxi so we must ask hotel staff to call taxi for us. when it rain, it is difficult to find taxi to take us to the airport and the hotel shuttle car (toyota Rent A Car) is too expensive. in my opinion, if the hotel could not provide standby taxi, as a service for their customers the hotel should not impose expensive tariffs for car rental. But overall this hotel still the best in Palu.

Reviewed June 16, 2014

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6.7
Good
Alex from Indonesia
Business traveler
Superior Room King
Stayed 2 nights in January 2014

Good hotel, friendly staffs”

Good hotel, friendly staffs, comfortable bed

Stayed 2 nights at this hotel. Pros: Friendly and helpfull staff, clean room, comfortable bed, good breakfast, free wifi connection, efficient check in and check out. Cons: no standby taxi so we must ask hotel staff to call taxi for us. when it rain, it is difficult to find taxi to take us to the airport and the hotel shuttle car (toyota Rent A Car) is too expensive. in my opinion, if the hotel could not provide standby taxi, as a service for their customers the hotel should not impose expensive tariffs for car rental. But overall this hotel still the best in Palu.

Reviewed January 18, 2014

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7.0
Very good
YENNY from Indonesia
Business traveler
Superior Room King
Stayed 1 night in January 2013

Good hotel with friendly staff”

great staff, new hotel

Located in the center of Palu. The hotel is fairly new. The room is clean and all appliances still look new. The staffs are super friendly. The cons: The beers is overcharged. The fitness center only consists of 2 cardio machines (not really a fitness center)

Reviewed January 17, 2013

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7.0
Very good
ARRY from Indonesia
Business traveler
Superior Room King
Stayed 2 nights in December 2013

Nice for business trip”

Nice room, Centralized and

First of all maybe one of the good hotel at Palu with surrounding with complete business and dining area. But for trying a good local food can try at Coffee shop with a very affordable price

Reviewed December 08, 2013

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