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Hotel Santika BSD City Serpong
Superior Room Queen - View, Hotel Santika BSD City Serpong in Tangerang
a woman sitting at a table with a man, Hotel Santika BSD City Serpong in Tangerang
a large room with a large glass table and chairs, Hotel Santika BSD City Serpong in Tangerang
a white sink with a black and white handle, Hotel Santika BSD City Serpong in Tangerang
a large room filled with tables and chairs, Hotel Santika BSD City Serpong in Tangerang
a dining room table with chairs and tables, Hotel Santika BSD City Serpong in Tangerang

Removed from saved list

7.4

Very good

1,212 reviews

1,212 reviews

Housekeeping22
Breakfast14
Shops10
See map
See map

8

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Teras Kota Mall BSD City 600 m
AEON Mall BSD City 3.0 km
Indonesia Convention Exhibition (ICE) 3.5 km
Scientia Square Park (SQP) 7.2 km
Summarecon Mal Serpong 7.5 km
Supermal Karawaci 10.2 km
TangCity Mall 11.9 km
Museum Benteng Heritage 13.8 km
Al-AZhom Mosque 14.3 km
Nearby landmarks
RS THT Proklamasi 90 m
Teraskota BSD 100 m
Honda 160 m
Ocean Park BSD 270 m
Taman Kesehatan 370 m
Eka Hospital BSD 390 m
Erha Clinic 430 m
Ocean Park Water Adventure 600 m
Teras Kota Mall BSD City 600 m
Apotek K-24 630 m

Hotel Santika BSD City Serpong

Teraskota Entertainment Center, Jl.Pahlawan Seribu CBD Lot VII B, Serpong BSD City, Serpong, Tangerang, Indonesia, 15322 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Serpong part of Tangerang, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous AEON Mall BSD City. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and spa on-site.

Highlights

580 meters to Teras Kota Mall BSD City

Front desk [24-hour]

Airport transfer

Excellent breakfast

Free Wi-Fi in all rooms!

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Golf course [on-site]

Sauna

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Tangerang every 1 minutes on Agoda.com
Value for money7.3
Location rating8.0
Nearest airportSoekarno-Hatta International Airport (CGK)
Distance to airport18.7 km

Rooms available at Hotel Santika BSD City Serpong

Suite Room King
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Room Queen
...
  • Room size: 16 m²/172 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Room Twin
...
  • Room size: 16 m²/172 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Room
...
  • Room size: 16 m²/172 ft²
  • Shower
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Suite Room King Staycation Offer
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices
Suite Room King Book Early Save More
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices
Suite Room King Ramadhan Promo
...
  • Room size: 32 m²/344 ft²
Enter dates to see prices
Suite Standard
...
  • Shower
Enter dates to see prices
Suite King size bed
...
  • Shower
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Single Superior (Non-Refundable)
...
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel Santika BSD City Serpong?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel Santika BSD City Serpong?

Hotel Santika BSD City Serpong is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 350000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hotel Santika BSD City Serpong also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hotel Santika BSD City Serpong has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Tangerang with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Hotel Santika BSD City Serpong?

Wake up to a great buffet breakfast at Hotel Santika BSD City Serpong.

What are my dining options at Hotel Santika BSD City Serpong?

Hotel Santika BSD City Serpong features an on-site restaurant for your dining convenience.

What is the smoking policy at Hotel Santika BSD City Serpong?

Hotel Santika BSD City Serpong does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Hotel Santika BSD City Serpong?

The closest train, metro, or bus station is Rawa Buntu, 2.3 km away from Hotel Santika BSD City Serpong.

What restaurants are nearby Hotel Santika BSD City Serpong?

Hotel Santika BSD City Serpong’s neighborhood is Serpong which includes popular restaurants such as Taman Santap Rumah Kayu, Blenger Burger and Soto Betawi H. Mamat.

What popular shopping places are close to Hotel Santika BSD City Serpong?

Located in the Serpong area, Hotel Santika BSD City Serpong is close to great shopping choices like Summarecon Mal Serpong, Teras Kota Mall BSD City and ITC BSD.

What are popular attractions near Hotel Santika BSD City Serpong?

Hotel Santika BSD City Serpong is located in Serpong area, which is famous for attractions such as Ocean Park BSD, Taman Kesehatan and Ocean Park Water Adventure.

What popular natural sightseeing spots are close to Hotel Santika BSD City Serpong?

Hotel Santika BSD City Serpong is located within Serpong, which makes it conveniently close to natural sights including Scientia Square Park (SQP).

See map

Explore the neighborhood

What people love about Hotel Santika BSD City Serpong

  • 10

    Exceptional
    Cleanliness

    "Safety, clean, homestay"

    Yosua

    |

    December 26, 2021

  • 10

    Exceptional
    Staff 

    "Nice clean place well mannered staffs"

    ISMAIL

    |

    February 13, 2020

  • 8.8

    Excellent
    Location

    "The location of the hotel was excellent."

    Amelia

    |

    December 12, 2019

Property ranking|Compared to 771 Tangerang properties
See all rankings
Room comfort score
7.2/10
Room size
21 sqm.
Location score
8/10
Cleanliness score
7.5/10
Better than
98
%
of Tangerang properties
Bigger than
92
%
of Tangerang properties
Better than
78
%
of Tangerang properties
Better than
78
%
of Tangerang properties
Overall rating:

7.4

Very good
1,212 reviews
Cleanliness
7.4
Facilities
6.9
Location
8.0
Read all reviews >
What travelers say they love:
Over all very good, strategic as well.
Jesslyn from Indonesia
Family with young children
More about Hotel Santika BSD City Serpong

More about Hotel Santika BSD City Serpong

Hotel Santika BSD City Serpong

Wake up to the wonder of Tangerang with a stay at Hotel Santika BSD City Serpong, located only minutes from the heart of the city. Situated just 2.9 km from AEON Mall BSD City, Hotel Santika BSD City Serpong provides an easy base from which to pop out for amenities or souvenirs quickly.
The facilities and services provided by Hotel Santika BSD City Serpong ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides car hire and shuttle services to help you get to where you want to go in Tangerang.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Hotel Santika BSD City Serpong. The hotel provides linen service and air conditioning in some rooms for the benefit of guests. Some selected rooms at Hotel Santika BSD City Serpong include a balcony or terrace, as part of the room design. Some selected rooms have daily newspaper and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
To fill your days, be sure to check out the fantastic facilities offered at Hotel Santika BSD City Serpong. Pamper and indulge yourself with a visit to the massage, salon, spa and sauna. In a competitive mood? Get sporty with your travel group or other guests at the golf course on site in the hotel. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.


Reasons to stay here

This hotel's food and dining score higher than 98% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 97% of accommodations in the city.

Show less

Amenities and facilities

Good
Facilities

6.9

Most talked about facilities

Breakfast

64 mentions

Housekeeping

60 mentions

Food & Dining

28 mentions

Internet

13 mentions

Languages spoken
  • English
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Golf course [on-site]
  • Massage
  • Sauna
  • Spa
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • BBQ facilities
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area
For the kids
  • Babysitting service
Land sports
  • Golf course (within 3 km)
Access
  • Check-in/out [express]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Air purifier
  • Balcony/terrace
  • Clothes rack
  • Coffee/tea maker
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Trash cans
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • Asian
  • Halal

Location

Teraskota Entertainment Center, Jl.Pahlawan Seribu CBD Lot VII B, Serpong BSD City, Serpong, Tangerang, Indonesia, 15322
Very good
Location

8

Airports
  • Soekarno-Hatta International Airport (CGK)
    18.7 km
  • Halim Perdanakusuma International Airport (HLP)
    24.3 km
Public transportation
  • Rawa Buntu
    2.3 km
  • Serpong
    2.8 km
Hospital or clinic
  • RS THT Proklamasi
    90 m
Shopping
  • AEON Mall BSD City
    3.0 km
Convenience store
  • On-site
Cash withdrawal
  • ATM on-site

What's nearby

Popular landmarks
  • Teras Kota Mall BSD City
    600 m
  • AEON Mall BSD City
    3.0 km
  • Indonesia Convention Exhibition (ICE)
    3.5 km
  • Scientia Square Park (SQP)
    7.2 km
  • Summarecon Mal Serpong
    7.5 km
  • Supermal Karawaci
    10.2 km
  • TangCity Mall
    11.9 km
  • Museum Benteng Heritage
    13.8 km
  • Al-AZhom Mosque
    14.3 km
Nearby landmarks
  • RS THT Proklamasi
    90 m
  • Teraskota BSD
    100 m
  • Honda
    160 m
  • Ocean Park BSD
    270 m
  • Taman Kesehatan
    370 m
  • Eka Hospital BSD
    390 m
  • Erha Clinic
    430 m
  • Ocean Park Water Adventure
    600 m
  • Teras Kota Mall BSD City
    600 m
  • Apotek K-24
    630 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-10 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 11 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Getting around
  • Airport transfer fee350000 IDR
  • Travel time to airport (minutes)35
The property
  • Non-smoking rooms/floorsYes
  • Number of floors7
  • Number of restaurants1
  • Number of rooms 150
  • Room voltage220
  • Year property opened2009

Reviews of Hotel Santika BSD City Serpong from real guests

Provided by verified guests of Agoda
7.4
/
10
Cleanliness7.4
Facilities6.9
Location8.0
Room comfort and quality7.2
Service7.5
Value for money7.3
High score for Tangerang
Rating
9+ Exceptional (79)
8-9 Excellent (101)
7-8 Very Good (316)
6-7 Good (156)
<6 Below Expectation (189)
Time of the year
Mar - May (184)
Jun - Aug (211)
Sep - Nov (204)
Dec - Feb (242)
All guests (1,212)
All room types
All languages

Show reviews that mention 

Showing 841 verified guest comments
12345
10.0
Exceptional
ISMAIL from Malaysia
Group
Stayed 3 nights in January 2020

hotel with the best location-next to a shopping mall”

nice clean place well mannered staffs

Reviewed February 13, 2020

See room deals

Thank you for taking the time to share your feedback in online review page following your recent stay in Hotel Santika BSD City - Serpong. We hope that you had a pleasant return journey. We are delighted to read your great review post your stay in Hotel Santika BSD City – Serpong with 10.0 rating. We are also delighted to know that you enjoyed your overall stay with us. We greatly appreciated your comments about our services which have met your expectation. We are looking forward to welcoming you back in Hotel Santika BSD City – Serpong, meanwhile please don’t hesitate to contact us for any further assistance. Best Regards, Management Hotel Santika BSD City - Serpong

Responded February 14, 2020
Hotel Santika BSD City Serpong
10.0
Exceptional
Yosua from Indonesia
Solo traveler
Superior Room Queen
Stayed 1 night in December 2021

Great place”

Safety, clean, homestay

Reviewed December 26, 2021

See room deals

10.0
Exceptional
Deby from Indonesia
Family with young children
Superior Room Twin
Stayed 4 nights in February 2019

Nice hotel”

Nice hotel Friendly staff

Reviewed May 04, 2019

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Dear Ms. Deby, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for taking the time to share your feedback in online review page following your recent stay in Hotel Santika BSD City - Serpong. We hope that you had a pleasant return journey. We are delighted to read your great review post your stay in Hotel Santika BSD City – Serpong with 10 (ten) rating. We are also delighted to know that you enjoyed your overall stay with us. We greatly appreciated your comments about our services which have met your expectation. We are looking forward to welcoming you back in Hotel Santika BSD City – Serpong, meanwhile please don’t hesitate to contact us for any further assistance. Best Regards, Management Hotel Santika BSD City - Serpong

Responded May 06, 2019
Hotel Santika BSD City Serpong
8.8
Excellent
Amelia from Indonesia
Family with young children
Suite Room King
Stayed 1 night in December 2019

Very good location”

The location of the hotel was excellent.. near to the mall and restaurants.. Easy to find because near the toll exit.. The hotel was clean and the room space was large enough... The breakfast menu were also good.. There were many variants of food being served. I already stay at this hotel for few times and definitely would come back. 🥰

Reviewed December 12, 2019

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Dear Ms. Amelia, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for taking the time to share your feedback in online review page following your recent stay in Hotel Santika BSD City - Serpong. We hope that you had a pleasant return journey. We are delighted to read your great review post your stay in Hotel Santika BSD City – Serpong with 8.8 rating. We are also delighted to know that you enjoyed your overall stay with us. We greatly appreciated your comments about our services which have met your expectation. We are looking forward to welcoming you back in Hotel Santika BSD City – Serpong, meanwhile please don’t hesitate to contact us for any further assistance. Best Regards, Management Hotel Santika BSD City - Serpong

Responded December 16, 2019
Hotel Santika BSD City Serpong
8.8
Excellent
John from United States
Solo traveler
Superior Room Queen
Stayed 1 night in April 2019

Clean, Comfy, and Convenient ”

Clean, Comfy, and Convenient as its attached to a mall with stores and restaurants and Starbucks...

Reviewed April 22, 2019

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Dear Mr. John, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for sharing and considering Hotel Santika BSD City as your destination for your holiday or Business trip. We are very happy to read that you had a wonderful time during stay with us. We are excited to know that you enjoyed your overall experience with us, whereas as mentioned that our hotel strategic location which is connected to Teraskota Shopping Mall in the center of BSD City. Also the convenience of our services met your expectation. Thank you for your time with us and we hope you will return to visit Hotel Santika BSD City and let us accommodate you again. Best Regards, Management Hotel Santika BSD City - Serpong

Responded April 22, 2019
Hotel Santika BSD City Serpong
8.8
Excellent
ARATA from Japan
Business traveler
Superior Room Twin
Stayed 1 night in August 2019

very convenient”

Location is perfect becaseu there is Teraskota shopping mall just behind. But there was no refrigerator inside of room

Reviewed September 08, 2019

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Dear Mr./Ms. Arata, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for taking the time to share your feedback in online review page following your recent stay in Hotel Santika BSD City - Serpong. We hope that you had a pleasant return journey. We are delighted to read your great review post your stay in Hotel Santika BSD City – Serpong with 8.8 rating. We are also delighted to know that you enjoyed your overall stay with us. We greatly appreciated your comments about our services which have met your expectation. We are looking forward to welcoming you back in Hotel Santika BSD City – Serpong, meanwhile please don’t hesitate to contact us for any further assistance. Best Regards, Management Hotel Santika BSD City - Serpong

Responded September 09, 2019
Hotel Santika BSD City Serpong
8.8
Excellent
Puti from Indonesia
Couple
Superior Room Queen
Stayed 1 night in October 2021

Check in”

Easy for check in, early check in accepted keep good service. Thank you

Reviewed January 29, 2022

See room deals

8.4
Excellent
Retha from Indonesia
Couple
Superior Room Queen
Stayed 1 night in November 2019

Good Location”

Room is small and a bit old, hotel is also small. Breakfast was nice many varieties. What I like the most is the hotel is attached to Teras Kota Mall. I would love to stay here again.

Reviewed November 04, 2019

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Dear Ms. Retha, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for taking the time to share your feedback in online review page following your recent stay in Hotel Santika BSD City - Serpong. We hope that you had a pleasant return journey. We are delighted to read your great review post your stay in Hotel Santika BSD City – Serpong with 8.4 rating. We are also delighted to know that you enjoyed your overall stay with us. We greatly appreciated your comments about our services which have met your expectation. We are looking forward to welcoming you back in Hotel Santika BSD City – Serpong, meanwhile please don’t hesitate to contact us for any further assistance. Best Regards, Management Hotel Santika BSD City - Serpong

Responded November 05, 2019
Hotel Santika BSD City Serpong
8.8
Excellent
Ria from Indonesia
Solo traveler
Superior Room Queen
Stayed 1 night in August 2021

Good Service ”

But in pandemics vacation little bit not recommended the b fast

Reviewed August 06, 2021

See room deals

8.0
Excellent
Daisy from Indonesia
Group
Superior Room Twin
Stayed 1 night in March 2019

Okay for business trip”

The location is great, next to teras kota mall, near ICE. Room a bit tight, dining room not really comfortable with letter L shape. But overall, if you look for fast pace trip, this hotel quite comfortable

Reviewed March 04, 2019

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Dear Ms. Daisy, Warmest greetings from Hotel Santika BSD City – Serpong. It gives us such a pleasure to hear about your wonderful experience at Hotel Santika BSD City, that we have seen your comment in online review recently. We are happy to read how much you enjoyed to spending your time with us, and our services and facilities throughout your spent a awesome stay. it is our goal to ensure that every guest’s stay becomes unforgettable. Thank you, your review makes us feel we achieved it once more. We greatly appreciated your comments about our services which have met your expectation. As other guests also have same opinion for our Hotel’s location which is close to the market and shopping centers. Thank you for your time with us and we hope you will return to visit Hotel Santika BSD City and let us accommodate you again. Best Regards, Management Hotel Santika BSD City - Serpong

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Hotel Santika BSD City Serpong
8.0
Excellent
RAGUPATHY from Malaysia
Business traveler
Superior Room Queen
Stayed 1 night in July 2019

Nice location and friendly staff”

good location for my business. breakfast was good and amenities nearby was ideal for both business and family stay. I am a regular visitor to this hotel

Reviewed September 16, 2019

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Dear Mr./Ms. Ragupathy, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for taking the time to share your feedback in online review page following your recent stay in Hotel Santika BSD City - Serpong. We hope that you had a pleasant return journey. We are delighted to read your great review post your stay in Hotel Santika BSD City – Serpong with 8.0 rating. We are also delighted to know that you enjoyed your overall stay with us. We greatly appreciated your comments about our services which have met your expectation. We are looking forward to welcoming you back in Hotel Santika BSD City – Serpong, meanwhile please don’t hesitate to contact us for any further assistance. Best Regards, Management Hotel Santika BSD City - Serpong

Responded September 17, 2019
Hotel Santika BSD City Serpong
8.0
Excellent
Yuh from Brunei Darussalam
Family with young children
Suite Room King
Stayed 2 nights in December 2018

Good location”

Location is good, room size is reasonable big. Staff are friendly and overall is good.

Reviewed July 26, 2019

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Dear Mr./Ms. Yuh, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for taking the time to share your feedback in online review page following your recent stay in Hotel Santika BSD City - Serpong. We hope that you had a pleasant return journey. We are delighted to read your great review post your stay in Hotel Santika BSD City – Serpong with 8 (eight) rating. We are also delighted to know that you enjoyed your overall stay with us. We greatly appreciated your comments about our services which have met your expectation. We are looking forward to welcoming you back in Hotel Santika BSD City – Serpong, meanwhile please don’t hesitate to contact us for any further assistance. Best Regards, Management Hotel Santika BSD City - Serpong

Responded August 01, 2019
Hotel Santika BSD City Serpong
8.0
Excellent
WAI from Singapore
Business traveler
Superior Room Queen
Stayed 2 nights in October 2019

Value for Money Accommodation at the Heart of BSD City Serpong”

Similar to other Santika Hotels. Basic accommodation requirement satified

Reviewed October 28, 2019

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Dear Mr./Ms. WAI, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for taking the time to share your feedback in online review page following your recent stay in Hotel Santika BSD City - Serpong. We hope that you had a pleasant return journey. We are delighted to read your great review post your stay in Hotel Santika BSD City – Serpong with 10 (ten) rating. We are also delighted to know that you enjoyed your overall stay with us. We greatly appreciated your comments about our services which have met your expectation. We are looking forward to welcoming you back in Hotel Santika BSD City – Serpong, meanwhile please don’t hesitate to contact us for any further assistance. Best Regards, Management Hotel Santika BSD City - Serpong

Responded October 29, 2019
Hotel Santika BSD City Serpong
8.0
Excellent
Ahmad from Indonesia
Business traveler
Superior Room Queen
Stayed 1 night in September 2019

Good Hotel near BSD”

best location and integrated with mall Teras Kota.

Reviewed October 16, 2019

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Dear Mr. Ahmad, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you so much for taking the time to give us detail experience during your recent stay with us on Agoda. We are excited to know that you enjoyed experience with us, whereas as mentioned that our hotel strategic location which is connected to Teraskota Shopping Mall in the center of BSD City. Thank you very much for bringing the matters to our attention for our improvement. We look forward to be able to welcoming you again here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

Responded October 17, 2019
Hotel Santika BSD City Serpong
8.0
Excellent
Irfan from Indonesia
Business traveler
Superior Room Queen
Stayed 1 night in January 2019

Close to mall”

Its so close to the mall where you can find anything

Reviewed January 05, 2019

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Dear Mr. Irfan, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you so much for taking the time to give us detail experience during your recent stay with us on Agoda. We are excited to know that you enjoyed experience with us, whereas as mentioned that our hotel strategic location which is connected to Teraskota Shopping Mall in the center of BSD City. Thank you very much for bringing the matters to our attention for our improvement. We look forward to be able to welcoming you again here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

Responded January 07, 2019
Hotel Santika BSD City Serpong
7.6
Very good
ARATA from Japan
Business traveler
Superior Room Twin
Stayed 2 nights in July 2019

Good location”

This hotel is just nearby from Teraskota department store, so it is easy to find restaurant and shopping area. so convenient.

Reviewed September 08, 2019

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Dear Mr./Ms. Arata, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for taking the time to share your feedback in online review page following your recent stay in Hotel Santika BSD City - Serpong. We hope that you had a pleasant return journey. We are delighted to read your great review post your stay in Hotel Santika BSD City – Serpong with 7.6 rating. We are also delighted to know that you enjoyed your overall stay with us. We greatly appreciated your comments about our services which have met your expectation. We are looking forward to welcoming you back in Hotel Santika BSD City – Serpong, meanwhile please don’t hesitate to contact us for any further assistance. Best Regards, Management Hotel Santika BSD City - Serpong

Responded September 09, 2019
Hotel Santika BSD City Serpong
8.0
Excellent
Hugo from Indonesia
Couple
Superior Room Queen
Stayed 2 nights in August 2019

Very good”

Room small, the rest was okay

Reviewed August 19, 2019

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Dear Mr. Hugo, Warmest Greeting from Hotel Santika BSD City – Serpong. Thank you for staying with us and sharing your constructive feedback on your last visit at Santika BSD City Hotel, as every guest impression is valuable for us. We are delighted to know that you enjoyed your stay with us. We greatly appreciated your comments about our services which have met your expectation. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. We assure you that we have taken the necessary action to solve these matters. Thank you very much for bringing the matters to our attention for our improvement. We hope that we still be able to serve you better and welcome you again here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpong

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Hotel Santika BSD City Serpong
6.0
Boyoung from South Korea
Business traveler
Superior Room Queen
Stayed 2 nights in December 2019

Not much enough...”

In personally, I have memory this area, so I booked this hotel in 4 years, it has not been changed last time I visited. It means that time passes but facilities is same as last. All staff always work hard and follow manual, but there are insufficient points, which makes guest not comfortable, for example long time wait for check in and out, handle baggage and no information changing wiifi code for guest staying over one day. This hotel is qualified for local guest, especially breakfast quite good to provide various kinds of traditional Indonesian food. For me, that is best point but considerable for guest to have taste of western. I thought this hotel intended to be built as Apartment, so it do not seems to enjoy original hotel facilities. However location and near mall and shop can solve guest daily needs.

Reviewed December 22, 2019

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Dear Mr./Ms. Boyoung, Warmest greetings from Hotel Santika BSD City – Serpong. Please allow us this opportunity to apologize for the inconveniences you experienced during your recent stay. Your willingness to share your thoughts on agoda is highly appreciated. Santika Hotel BSD strive to achieve a consistent level of high service standards at our Hotel and We have shared and discussed this with the team. Your experience is clearly disappointing for us. We sincerely regret we fell short of our goal in this instance. Your valuable comments have been channeled to our department concerned for our better improvement. Please rest assured that these have been taken care for further action as We are trying our best to fulfill every guest’s satisfaction. Thank you very much for bringing the matters to our attention for our improvement. We do hope we have the opportunity to welcome you back here at Santika BSD City. Best Regards, Management Hotel Santika BSD City - Serpo

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Hotel Santika BSD City Serpong
7.2
Very good
handy from Indonesia
Family with young children
Superior Room Twin
Stayed 1 night in May 2022

Very good”

small room , pretty basic,, but ok for only one night stay

Reviewed May 04, 2022

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Dear Mr. Handy, Warmest greetings from Hotel Santika BSD City – Serpong. Thank you for writing us and do the review our Hotel in Google from your recent visit in BSD City. We are delighted to know that you enjoyed your overall staying experience with us. We are happy to look forward to welcoming you back with us. Best Regards, Alik Hidayat General Manager

Responded May 06, 2022
Hotel Santika BSD City Serpong
7.2
Very good
Ikhwan from Indonesia
Family with teens
Superior Room Queen
Stayed 1 night in May 2022

Very good”

The breakfast is less variuos than my last visit.

Reviewed May 07, 2022

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