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a staircase leading up to a balcony overlooking a forest, Hotel Orangutan in Bukit Lawang
Deluxe Double Room with Balcony, Hotel Orangutan in Bukit Lawang
a wooden table in front of a wooden fence, Hotel Orangutan in Bukit Lawang
a patio area with chairs, tables, and umbrellas, Hotel Orangutan in Bukit Lawang
a window that is open in a room, Hotel Orangutan in Bukit Lawang
a bathroom with a stone wall and a wooden floor, Hotel Orangutan in Bukit Lawang
a building with a clock on the front of it, Hotel Orangutan in Bukit Lawang

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8.6

Excellent

76 reviews

76 reviews

See map
See map

8.4

Excellent

Location rating score

Excellent location
Nearby landmarks
Sumatra Tour Bukit Lawang 520 m
Bukit Lawang Village 2.9 km
Kualanamu International Airport 84.3 km
Gunung Lampu 109.8 km
Silangit Airport 172.5 km
Rembele Airport 192.3 km
Malikus Saleh Airport 227.3 km

Hotel Orangutan

Jl. Orangutan, Bukit Lawang, Bukit Lawang, Indonesia, 20852 - See map

Conveniently situated in the Bukit Lawang part of Bukit Lawang, this property puts you close to attractions and interesting dining options. This 3-star property is packed with in-house facilities to improve the quality and joy of your stay.

Highlights

Check-in/out [express]

Airport transfer

Free Wi-Fi in all rooms!

Currency exchange

Daily housekeeping

Announcements by hotel (1)
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Hotel Orangutan in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

Travel sustainable property

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Facilities

Airport transfer

Pets allowed

Car park

Shuttle service

Game room

Free Wi-Fi in all rooms!

Check-in/out [express]

BBQ facilities

Value for money8.0
Location rating8.4

Rooms available at Hotel Orangutan

Very good
Room comfort & quality

8

Deluxe Double Room with Balcony
...
  • Room size: 50 m²/538 ft²
  • Mountain view
  • 1 queen bed
Enter dates to see prices
Family Luxury Room with Balcony
...
  • Room size: 100 m²/1076 ft²
  • Mountain view
  • 1 king bed and 2 sofa beds
Enter dates to see prices
Double Room with Balcony
...
  • Room size: 45 m²/484 ft²
  • Mountain view
  • 1 queen bed
Enter dates to see prices
king bed room(sofabed)
...
  • Room size: 45 m²/484 ft²
Enter dates to see prices
Room Deluxe
...
  • Room size: 45 m²/484 ft²
Enter dates to see prices
Deluxe Single Room
...
    Enter dates to see prices
    Family room Standard
    ...
      Enter dates to see prices
      Double Deluxe
      ...
        Enter dates to see prices
        Suite
        ...
          Enter dates to see prices
          FOR NON-SMOKERS
          ...
            Enter dates to see prices

            Frequently asked questions

            What time is check-in and check-out at Hotel Orangutan?

            Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out.

            How do I get to Hotel Orangutan?

            Hotel Orangutan is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Hotel Orangutan also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hotel Orangutan has a car park that's close to the hotel.

            See map

            Explore the neighborhood

            What people love about Hotel Orangutan

            • 9.6

              Exceptional
              Staff 

              "The staff was very helpful, the location is nice."

              Petra

              |

              November 21, 2019

            • 10

              Exceptional
              Staff 

              "The staff are incredibly friendly and helpful."

              ofer

              |

              May 22, 2022

            • 10

              Exceptional
              Staff 

              "Friendly and nice staffs."

              Neo

              |

              November 26, 2019

            Overall rating:

            8.6

            Excellent
            76 reviews
            Cleanliness
            8.1
            Facilities
            7.5
            Location
            8.4
            Read all reviews >
            More about Hotel Orangutan

            More about Hotel Orangutan

            Located in Bukit Lawang, Hotel Orangutan offers 3-star accommodation with a garden, a terrace and a bar. With free WiFi, this 3-star hotel offers a concierge service and a tour desk. The accommodation provides airport transfers, while a bicycle rental service is also available. At the hotel, all rooms are equipped with a balcony with a mountain view. At Hotel Orangutan every room is equipped with a private bathroom and bed linen. At the accommodation you will find a restaurant serving British, Indonesian and international cuisine. Vegetarian, vegan and dairy-free options can also be requested. The nearest airport is Kualanamu International Airport, 116 km from Hotel Orangutan.

            Show less

            Amenities and facilities

            Very good
            Facilities

            7.5

            Most talked about facilities

            Food & Dining

            1 mention

            Housekeeping

            1 mention

            Languages spoken
            • English
            • Indonesian
            Internet access
            • Free Wi-Fi in all rooms!
            • Internet services
            • Wi-Fi in public areas
            Things to do, ways to relax
            • Game room
            • Garden
            • Hiking
            • Massage
            • On-site entertainment
            • Tours
            • Water sports (non-motorized)
            Cleanliness and safety
            • Breakfast in room
            Dining, drinking, and snacking
            • Alternative meal arrangement
            • Bar
            • BBQ facilities
            • Coffee shop
            • Restaurants
            Services and conveniences
            • Concierge
            • Currency exchange
            • Daily housekeeping
            • Elevator
            • Ironing service
            • Laundry service
            • Luggage storage
            • Meeting/banquet facilities
            • Smoking area
            • Terrace
            For the kids
            • Family room
            Access
            • Check-in/out [express]
            • Non-smoking rooms
            • Pets allowed
            Getting around
            • Airport transfer
            • Car park [nearby]
            • Shuttle service

            Food and dining

            Restaurants on site
            Hotel Orangutan
            • Cuisine: European, Indonesian, International
            • Menu: Buffet

            Location

            Jl. Orangutan, Bukit Lawang, Bukit Lawang, Indonesia, 20852
            Excellent
            Location

            8.4

            Property policies

            Children and extra beds

            Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

            All children are welcome.

            Children 0-5 year(s)
            Stay for free if using existing bedding.
            If you need an extra bed, it will incur an additional charge.
            Guests 6 years and older are considered as adults
            Must use an extra bed which will incur an additional charge.
            Others
            • When booking more than 5 rooms, different policies and additional supplements may apply.

            Some helpful facts

            Check-in/Check-out
            • Check-in from14:00
            • Check-in until00:00
            • Check-out from06:00
            • Check-out until12:00

            Property announcements

            Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Hotel Orangutan in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size.

            Reviews of Hotel Orangutan from real guests

            Provided by verified guests of Agoda
            8.3
            /
            10
            Excellent
            Cleanliness8.1
            Facilities7.5
            Location8.4
            Room comfort and quality8.0
            Service9.3
            Value for money8.0
            High score for Bukit Lawang
            Rating
            9+ Exceptional (8)
            8-9 Excellent (6)
            7-8 Very Good (1)
            6-7 Good (2)
            <6 Below Expectation (3)
            Time of the year
            Mar - May (6)
            Jun - Aug (2)
            Sep - Nov (5)
            Dec - Feb (7)
            All guests (32)
            All room types
            All languages

            Show reviews that mention 

            Showing 20 verified guest comments
            8.8
            Excellent
            Taryn from Australia
            Group
            Family Luxury Room with Balcony
            Stayed 1 night in May 2018

            Lovely (but quick) stay in the family suite”

            Our group of 4 adults (2 couples) stayed in the family suite for 1 night only. The room is very impressive! A stunning outlook from a huge balcony to enjoy the view and a shower overlooking the rainforest. But as all the other reviews say, be warned if you book this room, the steps leading up to it are seriously STEEP! It's so worth it and if you're fit and healthy it's perfectly fine (and worth it!) but it's also hard so take that into consideration. Also - we didn't have top sheets for the two single beds (just fitted sheets) and found blankets but too hot for this, and the intercom from the room to reception doesn't work. We only had lunch here and the food was ok at best, we had better meals at other restaurants in Bukit Lawang. But an enjoyable stay in a great family suite!

            Reviewed May 21, 2018

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            9.6
            Exceptional
            Jeremy from Indonesia
            Couple
            Deluxe Double Room with Balcony
            Stayed 4 nights in February 2018

            We didn't want to leave!”

            Hotel Orangutan is well placed, along the main tourist 'street' and our room was beautiful, with amazing views of the jungle from the balcony and regular visits from local monkeys. The climb up to it helped make us fitter! Staff were incredibly friendly and helpful. They arranged a car from and back to the airport, organised treks and trips and fed and looked after us well. The place has a relaxed family feel to it. We came here mainly for the orangutans, and we will remember them forever, but the best thing about our two day trek was our guides. Iruel and Tondi looked after us every step of the way and made sure we had a good time. Food at the camp was one of the best meals ever, thanks to chef Madi who joined us there. Mowgli (nick-name) was similarly friendly and helpful when we went to the bat cave, and in every shop, stall, bar, restaurant, local people were universally welcoming. We now have to get fit enough to go for the seven day trek!

            Reviewed February 17, 2018

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            6.8
            Good
            Paul from United States
            Solo traveler
            Double Room with Balcony
            Stayed 2 nights in July 2019

            Good”

            Bukit Lawang is a travel problem. There is intermittent electricity and only fair amenities at this small hotel with a steep climb up to the rooms. The only meet served all over the town is chicken. The beef and pizza are inedible. The Orangatangs are worth a two day visit. The hotel tries hard, however.

            Reviewed July 29, 2019

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            8.4
            Excellent
            Dannie from United States
            Solo traveler
            Double Room with Balcony
            Stayed 2 nights in May 2016

            It's the jungle”

            Whatever short comings this place may have it is not of their fault. You are at the edge of civilization with minimal electricity and amenities. I believe it is one of the nicest places in this location. The manager and staff really do whatever they can to make your stay the best it can be. My hardship came from traveling from the airport to get there and there is no way around that journey. If you are traveling here to see Orangutans it is still your best option.

            Reviewed November 29, 2016

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            8.4
            Excellent
            Petra from Thailand
            Solo traveler
            Double Room with Balcony
            Stayed 1 night in November 2019

            good value for money”

            If you want to stay here you have to consider it's a 2*-hotel . All in all, i was satisfied. You can order food on the spot. The bathroom was a bit weird, there was a sink but no tap! The view was definitely nice from the balcony.

            Reviewed November 19, 2019

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            10.0
            Exceptional
            Marcus from Indonesia
            Solo traveler
            Double Room with Balcony
            Stayed 4 nights in November 2015

            Great relaxing hotel”

            Relaxing, great staff, good value

            Really relaxed hotel and vibe - great for a week away from the city.

            Reviewed November 27, 2015

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            10.0
            Exceptional
            peter from Germany
            Group
            Deluxe Double Room with Balcony
            Stayed 2 nights in February 2016

            just great... we loved it”

            we loved the hotel.....had a great time

            Reviewed February 29, 2016

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            10.0
            Exceptional
            Adelina from Singapore
            Couple
            Double Room with Balcony
            Stayed 2 nights in March 2019

            An experience I will never forget ”

            Thank you so much to Andra, Alex and the rest of the staff. I can’t explain how incredible these people are and SO MUCH FUN! I am already planning my trip back :)

            Reviewed March 12, 2019

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            9.6
            Exceptional
            Petra from Thailand
            Solo traveler
            Double Room with Balcony
            Stayed 1 night in November 2019

            Nice and helpful staff”

            I stayed here for a night. The staff was very helpful, the location is nice. You can see the forest from the balcony. You can order food in the spot.

            Reviewed November 21, 2019

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            10.0
            Exceptional
            Neo from Singapore
            Solo traveler
            Double Room with Balcony
            Stayed 2 nights in November 2019

            Exceptional”

            Friendly and nice staffs.

            Reviewed November 26, 2019

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            6.0
            Nora from Australia
            Couple
            Deluxe Double Room with Balcony
            Stayed 2 nights in January 2016

            Australian travelers”

            Closeness to jungle, friendly staff

            Good. We would have previously like to have known about the long uphill walk to our room. Really strenuous.

            Reviewed January 11, 2016

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            8.0
            Excellent
            Allan from United Kingdom
            Couple
            Double Room with Balcony
            Stayed 2 nights in March 2018

            Very good”

            Staff were great a real fun place

            Reviewed March 07, 2018

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            4.4
            Emmanuelle from France
            Couple
            Double Room with Balcony
            Stayed 2 nights in April 2016

            Disappointed”

            I was expecting a bit more, especially with the rating it got. Cleanliness was really so so...I know that it s in the jungle but the amount of spiders and cockroaches...

            Reviewed May 17, 2016

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            10.0
            Exceptional
            ofer from Indonesia
            Solo traveler
            Double Room with Balcony
            Stayed 1 night in May 2022

            Exceptional”

            The staff are incredibly friendly and helpful.

            Reviewed May 22, 2022

            See room deals

            9.0
            Exceptional
            Philippe from France
            Couple
            Deluxe Double Room with Balcony
            Stayed 4 nights in February 2016

            Très bien situé ”

            Le
            Reviewed February 18, 2016

            See room deals

            5.2
            claire from Netherlands
            Couple
            Double Room with Balcony
            Stayed 2 nights in February 2018

            Beetje viezig en vochtig”

            Hadden hoge verwachtingen vanwege de hoge beoordelingen, maar viel tegen. Kamer groot, maar heel erg vochtig en klam en vol met insecten. Mieren liepen overal en het stonk heel erg. Vooral het bed! Voor deze prijs zijn betere hotels of guesthouses te vinden in Bukit Lawang. Een keer avondeten in het hotel gehad en dat smaakte naar niks. Geen aanrader. Personeel is wel heel aardig en we hebben een drie daagse trekking via het hotel gedaan. Die was helemaal super. Zouden we zo weer doen, maar nooit meer dit hotel

            Reviewed March 01, 2018

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            10.0
            Exceptional
            Carolina from Netherlands
            Couple
            Double Room with Balcony
            Stayed 1 night in September 2016

            Een aangenaam verblijf.”

            Het personeel was leuk, gastvrij en behulpzaam. Wij hadden een mooie kamer met uitzicht op de jungle, fantastisch!

            Reviewed September 19, 2016

            See room deals

            8.4
            Excellent
            Fifi from Indonesia
            Couple
            Double Room with Balcony
            Stayed 1 night in July 2021

            Excellent”

            Ok

            Reviewed July 06, 2021

            See room deals

            6.4
            Good
            Erwinsyah from Indonesia
            Family with teens
            Double Room with Balcony
            Stayed 1 night in February 2020

            Good”

            Tempat nya aman, bersih dan nyaman, tetapi akses ke lokasi mesti berjalan kaki, sehingga perlu fisik yg fit

            Reviewed February 24, 2020

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            8.7
            Excellent
            HSIAOYU from Taiwan
            Solo traveler
            Double Room with Balcony
            Stayed 1 night in December 2015

            Relax and comfortable ”

            1. The hotel staff very helpful and friendly 2.the rooms space quite big

            剛抵達Bukit Lawan公車轉運站時,我們還在愁要怎麼前往預定民宿時,民宿工作人員驚奇的現身,讓我們是又驚又喜!(結果一問之下,是當地居民太熱情,其中一位和民宿老闆是朋友,一得知我們住宿地點,便自己幫我們民宿聯絡,說我們到了,請他快派人接我們!) 民宿環境比當初看網站照片預期來得舒適許多,非常貼近大自然,工作人員很親切友善幽默,而且房間數目不會很多,若是喜歡放鬆大自然且不要太多人群的你,是個不錯的選擇!

            Reviewed December 15, 2015

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