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Hotel Neo Gubeng - Surabaya by ASTON
Hotel Neo Gubeng - Surabaya by ASTON
Hotel Neo Gubeng - Surabaya by ASTON
Hotel Neo Gubeng - Surabaya by ASTON
Hotel Neo Gubeng - Surabaya by ASTON
Hotel Neo Gubeng - Surabaya by ASTON
Hotel Neo Gubeng - Surabaya by ASTON

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8

Excellent

600 reviews

600 reviews

Housekeeping12
Breakfast4
Shops2
See map

8.1

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Monkasel (Submarine Monument)

120 m

Circle K

300 m

Taman Lansia

330 m

Taman Lalu Lintas

360 m

Taman Karimun Jawa

400 m

Popular landmarks
Tunjungan Plaza

1.4 km

Bungkul Park

2.2 km

Suramadu National Bridge

2.8 km

Surabaya's Zoo

2.9 km

Surabaya Town Square

3.1 km

Closest landmarks
Siloam Hospitals Surabaya

220 m

Embassy of Japan

230 m

The Emdee Skin Clinic

340 m

Elizabeth Medical Centre

430 m

Apotik Bawean

540 m

Hotel Neo Gubeng - Surabaya by ASTON

Jalan Jawa 17-19, Surabaya Center, Surabaya, Indonesia, 60295 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and spa on-site.

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Highlights

Located in heart of Surabaya

Front desk [24-hour]

Airport transfer

970 meters to public transportation

Inside city center

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Sauna

Spa

Luggage storage

Contactless check-in/out

This property is in high demand!

5 travelers have booked today.

Value for money8.1
Distance to city center2.4 km
Location rating8.1
Nearest airportJuanda International Airport (SUB)
Distance to airport12.5 km

Rooms available at Hotel Neo Gubeng - Surabaya by ASTON

Very good
Room comfort & quality

7.6

Dream Room
...
  • Room size: 23 m²/248 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe Double or Twin Room
...
  • Room size: 23 m²/248 ft²
  • Outdoor view
  • 1 queen bed or 2 single bed...
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Standard Single Room
...
  • Room size: 16 m²/172 ft²
  • Outdoor view
  • 1 single bed
Enter dates to see prices
Neo Room
...
  • Room size: 16 m²/172 ft²
  • Shower
  • 1 single bed
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Space Room
...
  • Room size: 43 m²/463 ft²
  • Shower
  • 2 queen beds
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Quad Room
...
    Enter dates to see prices
    Duplex
    ...
      Enter dates to see prices
      QUAD ROOM POOL
      ...
        Enter dates to see prices
        Double With Double Bed
        ...
          Enter dates to see prices
          House
          ...
            Enter dates to see prices

            Frequently asked questions

            How much does it cost to stay at Hotel Neo Gubeng - Surabaya by ASTON?

            Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

            What time is check-in and check-out at Hotel Neo Gubeng - Surabaya by ASTON?

            Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

            How do I get to Hotel Neo Gubeng - Surabaya by ASTON?

            Hotel Neo Gubeng - Surabaya by ASTON is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 20 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hotel Neo Gubeng - Surabaya by ASTON has a car park right on site for maximum convenience. Parking is free for guests.

            Is breakfast offered at Hotel Neo Gubeng - Surabaya by ASTON?

            Wake up to a great buffet breakfast at Hotel Neo Gubeng - Surabaya by ASTON. Adults can enjoy breakfast offered with an additional charge of 70000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

            What are my dining options at Hotel Neo Gubeng - Surabaya by ASTON?

            Hotel Neo Gubeng - Surabaya by ASTON features an on-site restaurant for your dining convenience.

            What is the smoking policy at Hotel Neo Gubeng - Surabaya by ASTON?

            Hotel Neo Gubeng - Surabaya by ASTON does not permit smoking in any of its rooms, but allows smoking in designated areas.

            What is the closest train, metro, or bus station to Hotel Neo Gubeng - Surabaya by ASTON?

            The closest train, metro, or bus station to Hotel Neo Gubeng - Surabaya by ASTON is Gubeng Train Station, 940 m away.

            What restaurants are nearby Hotel Neo Gubeng - Surabaya by ASTON?

            Restaurants including Colibri Kitchen & Mixology, Sea Monsters and Adem Ayem Traditional Javanese Food are popular in Hotel Neo Gubeng - Surabaya by ASTON’s neighborhood which is known as Surabaya Center.

            What popular shopping places are close to Hotel Neo Gubeng - Surabaya by ASTON?

            Shopping options in Hotel Neo Gubeng - Surabaya by ASTON’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

            What are popular attractions near Hotel Neo Gubeng - Surabaya by ASTON?

            Hotel Neo Gubeng - Surabaya by ASTON’s location in the Surabaya Center neighborhood makes it close to famous attractions including Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

            Show more questions
            See map

            Explore the neighborhood

            What people love about Hotel Neo Gubeng - Surabaya by ASTON

            • 10

              Exceptional
              Location

              "The hotel location is right at the middle heart of Surabaya, close to train station and shopping malls!"

              Jeff

              |

              August 19, 2022

            • 9.6

              Exceptional
              Cleanliness

              "Strategic location, very clean, obey covid-19 protocol, kind staffs, cool room, shower room nice"

              Andri

              |

              October 18, 2020

            • 8

              Very good
              Cleanliness

              "As most of new hotel, the room is clean, functional, not so large, with window."

              JEAN

              |

              December 18, 2019

            Property ranking|Compared to 854 Surabaya properties
            See all rankings
            Room comfort score
            7.6/10
            Room size
            20 sqm.
            Cleanliness score
            8.1/10
            Couples review score
            7.9/10
            Better than
            95
            %
            of Surabaya properties
            Bigger than
            83
            %
            of Surabaya properties
            Better than
            78
            %
            of Surabaya properties
            Better than
            77
            %
            of Surabaya properties
            Overall rating:

            8

            Excellent
            600 reviews
            Cleanliness
            8.1
            Facilities
            7.4
            Location
            8.1
            Read all reviews >
            More about Hotel Neo Gubeng - Surabaya by ASTON

            More about Hotel Neo Gubeng - Surabaya by ASTON

            Hotel Neo Gubeng - Surabaya by ASTON

            Hotel Neo Gubeng - Surabaya by ASTON is the perfect choice for travelers who want to take in the sights and sounds of Surabaya. Experience an urban escape in Surabaya with a stay at Hotel Neo Gubeng - Surabaya by ASTON, with its exceptional location right in the city center.
            Hotel Neo Gubeng - Surabaya by ASTON provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
            The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? At the hotel, your favorite travel outfits will be kept clean and available with laundry service provided on-site. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
            Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
            Feel right at home during your stay at Hotel Neo Gubeng - Surabaya by ASTON. Some rooms at Hotel Neo Gubeng - Surabaya by ASTON are equipped with air conditioning for your convenience. In-room entertainment such as cable TV, is provided for guests in select rooms. It's good to know that bathroom amenities including toiletries are provided in some of the guest bathrooms.


            Dining and things to do

            Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Hotel Neo Gubeng - Surabaya by ASTON. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel.
            Hotel Neo Gubeng - Surabaya by ASTON lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Finish your vacation days right by dropping in at the massage, spa and sauna. Have fun with your friends or family, or even meet new people at the shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


            Around the property

            Take some time to explore Surabaya during your stay at the hotel. The best way to remember your time in Surabaya is with a nice gift at Tunjungan Plaza located about 1.3 km away.


            Reasons to stay here

            Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 91% of the city's accommodation.
            It's hard to beat the room comfort here, which is rated higher than 95% of other accommodations in Surabaya.

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            Amenities and facilities
            Very good
            Facilities

            7.4

            Most talked about facilities

            Housekeeping

            19 mentions

            Breakfast

            10 mentions

            Food & Dining

            5 mentions

            Swimming Pool

            1 mention

            Languages spoken

            • English
            • Indonesian

            Internet access

            • Free Wi-Fi in all rooms!
            • Internet services
            • Wi-Fi in public areas

            Things to do, ways to relax

            • Massage
            • Sauna
            • Spa

            Cleanliness and safety

            • Anti-viral cleaning products
            • Body thermometer
            • Breakfast takeaway service
            • Cashless payment service
            • Daily disinfection in all rooms
            • Daily disinfection in common areas
            • Doctor/nurse on call
            • Face coverings on staff
            • First aid kit
            • Free face masks
            • Guest rooms seal after sanitization
            • Hand sanitizer
            • Hotel room service app
            • Hot water linen and laundry washing
            • Hygiene certification
            • Individually-wrapped food options
            • Physical distancing of at least 1 meter
            • Professional-grade sanitizing services
            • Protective screens in common areas
            • Room sanitization opt-out available
            • Rooms sanitized between stays
            • Safe dining setup
            • Sanitized kitchen and tableware items
            • Shared stationery removed
            • Staff trained in safety protocol
            • Sterilizing equipment
            • Temperature check for guests and staff

            Dining, drinking, and snacking

            • Coffee shop
            • Kitchen
            • Restaurants
            • Room service [24-hour]

            Services and conveniences

            • Air conditioning in public area
            • Concierge
            • Contactless check-in/out
            • Daily housekeeping
            • Dry cleaning
            • Elevator
            • Facilities for disabled guests
            • Food delivery
            • Laundry service
            • Luggage storage
            • Meeting/banquet facilities
            • Safety deposit boxes
            • Shops
            • Smoke-free property
            • Smoking area

            Access

            • CCTV in common areas
            • CCTV outside property
            • Exterior corridor
            • Fire extinguisher
            • Front desk [24-hour]
            • Non-smoking rooms
            • Pets allowed
            • Safety/security feature
            • Security [24-hour]
            • Smoke alarms

            Getting around

            • Airport transfer
            • Car park [free of charge]
            • Car park [on-site]
            • Valet parking

            Available in all rooms

            • Air conditioning
            • Desk
            • Free bottled water
            • Individual air conditioning
            • In-room safe box
            • Internet access – wireless
            • Non-smoking
            • Satellite/cable channels
            • Shower
            • Smoking allowed
            • Telephone
            • Toiletries
            • Wi-Fi [free]
            Food and dining
            Breakfast options
            • Buffet
            Restaurants on site

            Coffeeology

            • Cuisine: Asian
            • Menu: Buffet, A-la-carte
            Location
            Jalan Jawa 17-19, Surabaya Center, Surabaya, Indonesia, 60295
            Excellent
            Location

            8.1

            Airports

            • Juanda International Airport (SUB)
              12.5 km
            • Abdul Rachman Saleh Airport (MLG)
              74.0 km

            Public transportation

            • Gubeng Train Station
              950 m
            • Ngagel
              1.7 km

            Hospital or clinic

            • Siloam Hospitals Surabaya
              220 m

            Shopping

            • Tunjungan Plaza
              1.4 km

            Convenience store

            • Indomaret
              1.5 km

            Cash withdrawal

            • ATM
              70 m
            What's nearby

            Popular landmarks

            • Monkasel (Submarine Monument)
              120 m
            • Tunjungan Plaza
              1.4 km
            • Bungkul Park
              2.2 km
            • Suramadu National Bridge
              2.8 km
            • Surabaya's Zoo
              2.9 km
            • Surabaya Town Square
              3.1 km
            • Tugu Pahlawan
              3.2 km
            • Sampoerna Museum
              5.0 km
            • Pakuwon Food Festival
              5.9 km
            • Masjid Nasional Al Akbar Surabaya
              7.9 km

            Nearby landmarks

            • Monkasel (Submarine Monument)
              120 m
            • Siloam Hospitals Surabaya
              220 m
            • Embassy of Japan
              230 m
            • Circle K
              300 m
            • Taman Lansia
              330 m
            • The Emdee Skin Clinic
              340 m
            • Taman Lalu Lintas
              360 m
            • Taman Karimun Jawa
              400 m
            • Elizabeth Medical Centre
              430 m
            • Mirota Batik
              440 m
            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Property policies
            Children and extra beds

            Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

            Minimum age of guests is: 18 year(s).

            Others
            • All guestrooms at this property are non-smoking. Guests are responsible for all costs, damages, and liabilities caused by smoking.
            • The property requires a refundable security deposit of IDR 200000 upon check-in.
            • When booking more than 5 rooms, different policies and additional supplements may apply.
            Some helpful facts

            Check-in/Check-out

            • Check-in from14:00
            • Check-out until12:00
            • Reception open until00:00

            Getting around

            • Airport transfer fee20 USD
            • Distance from city center2.4 km
            • Travel time to airport (minutes)33

            Extras

            • Breakfast charge (unless included in room price)70000 IDR

            The property

            • Non-smoking rooms/floorsyes
            • Number of floors3
            • Number of restaurants1
            • Number of rooms 58
            • Room voltage220
            • Year property opened2014

            Parking

            • Daily parking fee0 IDR

            Reviews of Hotel Neo Gubeng - Surabaya by ASTON from real guests

            Provided by verified guests of Agoda
            7.8
            /
            10
            Cleanliness8.1
            Facilities7.4
            Location8.1
            Room comfort and quality7.6
            Service7.9
            Value for money8.1
            High score for Surabaya
            Rating
            9+ Exceptional (57)
            8-9 Excellent (48)
            7-8 Very Good (87)
            6-7 Good (41)
            <6 Below Expectation (39)
            Time of the year
            Mar - May (82)
            Jun - Aug (70)
            Sep - Nov (63)
            Dec - Feb (57)
            All guests (433)
            All room types
            All languages

            Show reviews that mention 

            Showing 272 verified guest comments
            12345
            10.0
            Exceptional
            SANDRA from China
            Couple
            Stayed 2 nights in February 2019

            wow! a wonderful service”

            The room had a problem with the AC. The personal inmediatly fixed. Wow a great and confortable days at the hotel.

            Reviewed February 10, 2019

            See room deals

            Dear Sandra Warmest greetings from hotel NEO Gubeng Surabaya Thank you for giving us a 5 star and also we apologize for the inconvenience regarding your information about hotel services and facilities. Your comments and feedback are valuable for improving our commitment to deliver the excellent service always. We are looking forward to serve you again in hotel NEO Gubeng Surabaya and we hope your next visit will be more pleasant. Sincerely yours Yoedi Soesilo

            Responded February 12, 2019
            Hotel Neo Gubeng - Surabaya by ASTON
            9.6
            Exceptional
            Andri from Indonesia
            Solo traveler
            Standard Single Room
            Stayed 1 night in September 2020

            Exceptional”

            Strategic location, very clean, obey covid-19 protocol, kind staffs, cool room, shower room nice

            Reviewed October 18, 2020

            See room deals

            9.2
            Exceptional
            Marc from Philippines
            Solo traveler
            Standard Single Room
            Stayed 2 nights in April 2019

            A whole NEO experience”

            I stayed here for 2 nights. Pros • Situated near Gubeng station (ideal for those who will travel to Yogyakarta via train) • Rooms are well-maintained • Buffet breakfast is delicious 👍🏼👍🏼 • Hospitable staff Cons • You can hear other people laughing or talking along the corridor. The hotel should advise guests to refrain talking as other guests might be still sleeping in the morning. • There was a “deposit fee” which was not declared on Agoda

            Reviewed May 04, 2019

            See room deals

            Dear Marc Thank you for your time to give a review for Hotel NEO Gubeng Surabaya. I am truly delighted to read your kind words and praises about our hotel. It is a great reward to hear how much you have enjoyed your stay with us and to learn that all the team has made all the necessary arrangements to provide you with such a wonderful experience. And also we do apologize for the inconvenience regarding your information about hotel facilities. Your comments and feedback are valuable for improving our commitment to deliver the excellent service always. It will be a pleasure to welcome you again to the city of heroes during your next holiday which I hope will be soon. Sincerely yours Yoedi Soesilo

            Responded May 06, 2019
            Hotel Neo Gubeng - Surabaya by ASTON
            10.0
            Exceptional
            Syaifullah
            Family with young children
            Deluxe Double or Twin Room
            Stayed 1 night in January 2019

            Good”

            Nice place and near gubeng station

            Reviewed February 04, 2019

            See room deals

            Dear Mr Syaifullah Thank you for thank you for a positive feedback you write for us. Can't wait to welcome you back to Surabaya in the next trip. Have a good day... Sincerely Yours Yoedi Soesilo

            Responded February 05, 2019
            Hotel Neo Gubeng - Surabaya by ASTON
            9.6
            Exceptional
            Irfan from Indonesia
            Solo traveler
            Dream Room
            Stayed 2 nights in August 2019

            Good Hotel”

            I love this hotel, room is clean

            Reviewed August 19, 2019

            See room deals

            Dear Irfan Warm Greetings from Hotel Neo Gubeng Surabaya Representing the management of Hotel Neo Gubeng Surabaya, I would like to thank you for your willingness to spend time sharing your stay at our hotel. Thank you for each of your good comments about the facilities and services you felt during your stay. We look forward to welcoming you back to stay at our hotel Best Regard Yoedi Soesilo

            Responded August 26, 2019
            Hotel Neo Gubeng - Surabaya by ASTON
            8.8
            Excellent
            Jasman from Singapore
            Solo traveler
            Dream Room
            Stayed 2 nights in October 2019

            Good Value Hotel”

            I like almost everything about Neo Gubeng. Location, the friendly staffs, the cleanliness too was good in my opinion. Room for improvement in the breakfast part though. For the price paid I really think guest should have at least much more varieties. Taste of food was also quite bland. Overall it's been a nice stay there.

            Reviewed October 13, 2019

            See room deals

            Dear Jasman Thank you for your time to give a review for Hotel NEO Gubeng Surabaya. I am truly delighted to read your kind words and praises about our hotel. It is a great reward to hear how much you have enjoyed your stay with us and to learn that all the team has made all the necessary arrangements to provide you with such a wonderful experience. And also we do apologize for the inconvenience regarding your information about breakfast variations and taste of food . Your comments and feedback are valuable for improving our commitment to deliver the excellent service always. It will be a pleasure to welcome you again to the city of heroes during your next holiday which I hope will be soon. Best regard Yoedi Soesilo

            Responded October 16, 2019
            Hotel Neo Gubeng - Surabaya by ASTON
            8.8
            Excellent
            Saira from Indonesia
            Solo traveler
            Dream Room
            Stayed 3 nights in March 2019

            good location”

            I stayed in Deluxe room, Neo Gubeng hotel is always be good location to stay, except for the bed always noisy everytime you move in your sleep.

            Reviewed March 12, 2019

            See room deals

            Dear Saira Warm greetings from Hotel Neo Gubeng and thank you not only for staying with us, but also taking the time to share your valuable insights. Please accept my apology for the inconvenience which you encountered during your stay - your comments will be shared with the department managers concerned for corrective action. We thank you once again for your feedback, and hope to welcome you back again soon. Regards, Yoedi Soesilo

            Responded March 13, 2019
            Hotel Neo Gubeng - Surabaya by ASTON
            8.8
            Excellent
            SUTJIPTO from Indonesia
            Business traveler
            Deluxe Double or Twin Room
            Stayed 1 night in November 2018

            Budget hotel, clean but small room”

            Small room and minim facilities, but oke for the price. The location is good.

            Reviewed January 17, 2019

            See room deals

            Dear Mr Sutjipto Thank you for sharing your review toward our hotel Neo Gubeng . We are delighted to read that you had an good stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. We thank you for your continuous support and look forward to serving you again soon. Best regards, Yoedi Soesilo

            Responded February 01, 2019
            Hotel Neo Gubeng - Surabaya by ASTON
            8.8
            Excellent
            HERALD from Indonesia
            Couple
            Deluxe Double or Twin Room
            Stayed 3 nights in October 2021

            Worth it”

            Secara umum worth it utk hotel bintang 3.

            Reviewed October 19, 2021

            See room deals

            Kepada Bapak HERALD Terima kasih telah memberikan ulasan yang sangat bagus. Kami sangat senang Anda mendapatkan pengalaman yang menyenangkan; Staff kami pasti akan dengan senang hati membaca apa yang Anda tuliskan. Kami menempatkan pengalaman dan kenyamanan tamu-tamu kami sebagai prioritas kami, dan ulasan Anda menegaskan kembali kerja keras yang kami lakukan setiap hari. Jadi kami sangat berterima kasih atas ulasan Anda yang sangat baik dan kami nantikan kedatangan Anda kembali Salam, Rendy Lysander Hotel Manager

            Responded October 28, 2021
            Hotel Neo Gubeng - Surabaya by ASTON
            8.0
            Excellent
            JEAN from Myanmar
            Solo traveler
            Standard Single Room
            Stayed 1 night in December 2019

            Average new hotel”

            As most of new hotel, the room is clean, functional, not so large, with window. Nothing more, No more to say, this place is well managed but no special "coup de foudre"

            Reviewed December 18, 2019

            See room deals

            7.2
            Very good
            Andrian from Indonesia
            Solo traveler
            Deluxe Double or Twin Room
            Stayed 3 nights in June 2018

            Getaway”

            Very cheap hotel to stay, friendly staffs and helpful, nice room and very close to Tunjungan Plaza the most famous Mall in Surabaya. Many types of food provided, however some of the machines were not ready in the morning such as the coffee maker, some visitors tried to use it but there was no notification that it could not work. The staff in restaurant were not very helpful, no smile at all. When the juice dipenser could not work the waiter just ask for help from her coworker without saying anything to me. Be more polite and informative to the costumer would be better. I was not notified as well that the dispenser could work at the end If only I did not try again because the waiter did not say anything. I cannot expect more from the price I paid. Thank you Neo Gubeng..😊

            Reviewed July 02, 2018

            See room deals

            Dear Andrian We would like to express our gratitude to you for choosing Hotel Neo gubeng for your stay in Surabaya. We all very grateful to know that you had a pleasant stay with us and liked our Hotel and the team. Our staff send their best regards and we all look forward to welcoming you again in the near... Sincerely Yours, Rendy Lysander

            Responded July 18, 2018
            Hotel Neo Gubeng - Surabaya by ASTON
            10.0
            Exceptional
            Marisa from Indonesia
            Business traveler
            Stayed 1 night in February 2014

            This is the HOTEL I will be staying in Surabaya!”

            Great location, clean, good cafe, and very affordable & clean

            It was just recently opened. The staff are friendly, the lobby is attractive, the room is clean, and the rate is very affordable. I really like the cafe inside the hotel, yummy food and GREAT coffee...This hotel also has a small grocery market, where you can buy beverages and snacks. It is a walking distance to local restaurants and shops. I will definitely stay here when visiting Surabaya!

            Reviewed February 11, 2014

            See room deals

            9.0
            Exceptional
            Theresia from Indonesia
            Solo traveler
            Stayed 2 nights in March 2015

            suitable for solo traveler”

            Clean, close to gubeng train station, affordable

            It's close to the Gubeng train station, actually you can walk but Becak is a great alternative if you have heavy bag. This hotel is suitable for solo traveler as they have nano room which accommodate one person. The room was clean, the staffs were friendly.

            Reviewed March 13, 2015

            See room deals

            9.3
            Exceptional
            Theresia from Indonesia
            Solo traveler
            Stayed 1 night in March 2015

            Suitable for solo traveler”

            Clean, wifi, friendly staff

            It's close to the Gubeng train station, actually you can walk but Becak is a great alternative if you have heavy bag. This hotel is suitable for solo traveler as they have nano room which accommodate one person. The room was clean, the staffs were friendly.

            Reviewed March 13, 2015

            See room deals

            6.8
            Good
            Alex from Indonesia
            Business traveler
            Neo Room
            Stayed 2 nights in July 2016

            Better than before”

            Back to stay at this hotel after managed by Aston and rebranded as Neo Hotel, and feel there has been a lot of positive changes. Pros: - Centrally located - Near local restaurants and cafes - Easy to get public transport - Valuable price - Friendly and helpful staff - Efficient check in & check out process - Quiet and comfortable bed - Strong shower with good temperature - Medium led tv with international channels - Free internet wifi in the room with good connection - 24 hrs coffee shop and room services. Cons: - Room was not too clean, some hairs on bed linen - Must ask help from the operator (0) to order room services, because no one answered when I called 100 at 1st & 2nd night. - Many foods on the room service menu were sold out. - When I made a room service order, I was handled by internship staff. She has no capability to explain the menu when I asked.

            Reviewed September 02, 2016

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            7.3
            Very good
            Mirabelle from Canada
            Solo traveler
            Stayed 1 night in April 2014

            Hotel for layover in Surabaya”

            Brand new hotel with very clean and modern rooms

            Great hotel for the price in Surabaya which is quite expensive for Indonesia (and not at all a city I would recommend besides using it as a layover en route to Bromo or elsewhere. Staff were very friendly but seemed quite clueless. Booked a second night in order to take care of everything I needed to before leaving and they were not able to process either of my two credit cards. It was then a pain to go back to my room to use my computer and book online as they had already deactivated my key card (even though it was only 11h30am). Once in my room doing the booking, I am told that I will have to bring all my stuff down to the reception while waiting for the agoda confirmation which was an unpleasant surprise. After, even though I got the confirmation very quickly to show them, the staff were still insisting I had to leave the room as they had not gotten the email. Finally I spoke to a manager on the phone who allowed me back in my room!!! Altogheter took a good hour to make a second nights booking! Have to say though that staff were friendly and polite throughout. Definitely mostly inexperience and some communication problems. Hotel is very quiet as it is on a side street. That being said: forget about sleeping in as reception starts making calls at 10am to ensure timely check out (even though check out is at 12) to everyone and rooms are not well isolated. Having arrived at the hotel at 3am from a late flight, I was not very happy with that...

            Reviewed April 28, 2014

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            8.8
            Excellent
            Lisung from Taiwan
            Business traveler
            Neo Room
            Stayed 1 night in September 2016

            Modern and new hotel with compact rooms”

            The hotel is modern and new, quite near the center (about 1-2km to Monimen Kapal Selam and the new city center, and about Rp35,000 by taxi to the old town). There are always taxis waiting outside the hotel. The room is quite small but clean, and offers all the basic necessities. The buffet breakfast is nice. Very good value overall.

            Reviewed September 22, 2016

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            8.0
            Excellent
            Sophia from Indonesia
            Family with young children
            Stayed 2 nights in April 2014

            Nice Centrally located hotel”

            clean, central, comfortable

            Cleanliness is quite important to us, thus when it also one of your concern, you can book this hotel for your stay in Surabaya. It's centrally located in the city, and very near to the famous shopping centre as Tunjungan Plaza, Grand City, Surabaya Plaza etc.

            Reviewed May 24, 2014

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            10.0
            Exceptional
            Steven from Indonesia
            Business traveler
            Stayed 1 night in February 2014

            Awesome budget hotel for business travelers”

            Great price, great and very clean room, very comfy bed in the great city location area and not to mentioned high class lobby.

            It was awesome stay. The lobby and room furnishing were beautiful, located in the heart of city for activities, very clean room and comfortable bed. There's a small cafe located inside the hotel that have a great selections of tasty food and drinks. There's also a convenience store inside the hotel with regular price like outside stores. Highly recommended and definitely will stay here again! Super great value with excellent amenities and services!

            Reviewed February 18, 2014

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            8.7
            Excellent
            Rudy from Indonesia
            Couple
            Stayed 1 night in December 2014

            nice and quite location”

            quite, privacy and nice location, near restaurant at Biliton and Guubeng str,

            Very pleasant, near hot spot, charming and budget hotel for business. Near Gubeng and Biliton or kertajaya str. Memorable

            Reviewed December 21, 2014

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