Travelling to Indonesia? Read all updated requirements before you book.
Hotel Neo Gubeng - Surabaya by ASTON
Hotel Neo Gubeng - Surabaya by ASTON
Hotel Neo Gubeng - Surabaya by ASTON
Hotel Neo Gubeng - Surabaya by ASTON
Hotel Neo Gubeng - Surabaya by ASTON
Hotel Neo Gubeng - Surabaya by ASTON
Hotel Neo Gubeng - Surabaya by ASTON

Removed from saved list

7.9

Very good

561 reviews

561 reviews

Housekeeping12
Breakfast4
Shops2

Strategic location, very clean, obey covid-19 protocol, kind staffs, cool room, shower room nice

Andri
- Oct 18, 2020
See map

8.1

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Monkasel (Submarine Monument)

120 m

Circle K

300 m

Taman Lansia

330 m

Taman Lalu Lintas

360 m

Taman Karimun Jawa

400 m

Popular landmarks
Tunjungan Plaza

1.4 km

Bungkul Park

2.2 km

Suramadu National Bridge

2.8 km

Surabaya's Zoo

2.9 km

Surabaya Town Square

3.1 km

Closest landmarks
Siloam Hospitals Surabaya

220 m

Embassy of Japan

230 m

The Emdee Skin Clinic

340 m

Elizabeth Medical Centre

430 m

Apotik Bawean

540 m

Hotel Neo Gubeng - Surabaya by ASTON

Jalan Jawa 17-19, Surabaya Center, Surabaya, Indonesia, 60295 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and spa on-site.

Show more

Highlights

Located in heart of Surabaya

Front desk [24-hour]

Airport transfer

970 meters to public transportation

Inside city center

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Airport transfer

Valet parking

Sauna

Spa

Free Wi-Fi in all rooms!

Luggage storage

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money8.0
Distance to city center2.4 km
Location rating8.1
Nearest airportJuanda International Airport (SUB)
Distance to airport12.5 km

Rooms available at Hotel Neo Gubeng - Surabaya by ASTON

Very good
Room comfort & quality

7.6

Dream Room
...
  • Room size: 23 m²/248 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe Double or Twin Room
...
  • Room size: 23 m²/248 ft²
  • Outdoor view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Standard Single Room
...
  • Room size: 16 m²/172 ft²
  • Outdoor view
  • 1 single bed
Enter dates to see prices
Neo Room
...
  • Room size: 16 m²/172 ft²
  • Shower
  • 1 single bed
Enter dates to see prices
Space Room
...
  • Room size: 43 m²/463 ft²
  • Shower
  • 2 queen beds
Enter dates to see prices
Space Room
...
  • Room size: 43 m²/463 ft²
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
Enter dates to see prices
Quad Room
...
    Enter dates to see prices
    Duplex
    ...
      Enter dates to see prices
      Quad Room Pool
      ...
        Enter dates to see prices

        Frequently asked questions

        How much does it cost to stay at Hotel Neo Gubeng - Surabaya by ASTON?

        Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

        What time is check-in and check-out at Hotel Neo Gubeng - Surabaya by ASTON?

        Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to Hotel Neo Gubeng - Surabaya by ASTON?

        Hotel Neo Gubeng - Surabaya by ASTON is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 20 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hotel Neo Gubeng - Surabaya by ASTON has a car park right on site for maximum convenience. Parking is free for guests.

        Is breakfast offered at Hotel Neo Gubeng - Surabaya by ASTON?

        Wake up to a great buffet breakfast at Hotel Neo Gubeng - Surabaya by ASTON. Adults can enjoy breakfast offered with an additional charge of 70000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

        What are my dining options at Hotel Neo Gubeng - Surabaya by ASTON?

        Hotel Neo Gubeng - Surabaya by ASTON features an on-site restaurant for your dining convenience.

        What is the smoking policy at Hotel Neo Gubeng - Surabaya by ASTON?

        Hotel Neo Gubeng - Surabaya by ASTON does not permit smoking in any of its rooms, but allows smoking in designated areas.

        What is the closest train, metro, or bus station to Hotel Neo Gubeng - Surabaya by ASTON?

        The closest train, metro, or bus station to Hotel Neo Gubeng - Surabaya by ASTON is Gubeng Train Station, 940 m away.

        What restaurants are nearby Hotel Neo Gubeng - Surabaya by ASTON?

        Restaurants including Colibri Kitchen & Mixology, Sea Monsters and Adem Ayem Traditional Javanese Food are popular in Hotel Neo Gubeng - Surabaya by ASTON’s neighborhood which is known as Surabaya Center.

        What popular shopping places are close to Hotel Neo Gubeng - Surabaya by ASTON?

        Shopping options in Hotel Neo Gubeng - Surabaya by ASTON’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

        What are popular attractions near Hotel Neo Gubeng - Surabaya by ASTON?

        Hotel Neo Gubeng - Surabaya by ASTON’s location in the Surabaya Center neighborhood makes it close to famous attractions including Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

        Show more questions
        See map

        Explore the neighborhood

        What people love about Hotel Neo Gubeng - Surabaya by ASTON

        • 9.6

          Exceptional
          Cleanliness

          "Strategic location, very clean, obey covid-19 protocol, kind staffs, cool room, shower room nice"

          Andri

          |

          October 18, 2020

        • 8

          Very good
          Cleanliness

          "As most of new hotel, the room is clean, functional, not so large, with window."

          JEAN

          |

          December 18, 2019

        • 8.8

          Excellent
          Staff 

          "Location, the friendly staffs, the cleanliness too was good in my opinion."

          Jasman

          |

          October 13, 2019

        Property ranking|Compared to 791 Surabaya properties
        See all rankings
        Room comfort score
        7.6/10
        Room size
        20 sqm.
        Cleanliness score
        8.1/10
        Service score
        7.9/10
        Better than
        95
        %
        of Surabaya properties
        Bigger than
        82
        %
        of Surabaya properties
        Better than
        80
        %
        of Surabaya properties
        Better than
        75
        %
        of Surabaya properties
        Overall rating:

        7.9

        Very good
        561 reviews
        Cleanliness
        8.1
        Facilities
        7.4
        Location
        8.1
        Read all reviews >
        What travelers say they love:
        Very nice Hotel.
        Philip from Indonesia
        Solo traveler
        More about Hotel Neo Gubeng - Surabaya by ASTON

        More about Hotel Neo Gubeng - Surabaya by ASTON

        Hotel Neo Gubeng - Surabaya by ASTON

        Hotel Neo Gubeng - Surabaya by ASTON is the perfect choice for travelers who want to take in the sights and sounds of Surabaya. Experience an urban escape in Surabaya with a stay at Hotel Neo Gubeng - Surabaya by ASTON, with its exceptional location right in the city center.
        Hotel Neo Gubeng - Surabaya by ASTON provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
        The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? At the hotel, your favorite travel outfits will be kept clean and available with laundry service provided on-site. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
        Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
        Feel right at home during your stay at Hotel Neo Gubeng - Surabaya by ASTON. Some rooms at Hotel Neo Gubeng - Surabaya by ASTON are equipped with air conditioning for your convenience. In-room entertainment such as cable TV, is provided for guests in select rooms. It's good to know that bathroom amenities including toiletries are provided in some of the guest bathrooms.


        Dining and things to do

        Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Hotel Neo Gubeng - Surabaya by ASTON. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel.
        Hotel Neo Gubeng - Surabaya by ASTON lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Finish your vacation days right by dropping in at the massage, spa and sauna. Have fun with your friends or family, or even meet new people at the shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


        Around the property

        Take some time to explore Surabaya during your stay at the hotel. The best way to remember your time in Surabaya is with a nice gift at Tunjungan Plaza located about 1.3 km away.


        Reasons to stay here

        Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 90% of the city's accommodation.
        It's hard to beat the room comfort here, which is rated higher than 95% of other accommodations in Surabaya.

        Show more
        Amenities and facilities
        Very good
        Facilities

        7.4

        Most talked about facilities

        Housekeeping

        19 mentions

        Breakfast

        10 mentions

        Food & Dining

        5 mentions

        Swimming Pool

        1 mention

        Languages spoken

        • English
        • Indonesian

        Internet access

        • Free Wi-Fi in all rooms!
        • Internet services
        • Wi-Fi in public areas

        Things to do, ways to relax

        • Massage
        • Sauna
        • Spa

        Cleanliness and safety

        • Anti-viral cleaning products
        • Body thermometer
        • Breakfast takeaway service
        • Cashless payment service
        • Daily disinfection in all rooms
        • Daily disinfection in common areas
        • Doctor/nurse on call
        • Face coverings on staff
        • First aid kit
        • Free face masks
        • Guest rooms seal after sanitization
        • Hand sanitizer
        • Hotel room service app
        • Hot water linen and laundry washing
        • Hygiene certification
        • Individually-wrapped food options
        • Physical distancing of at least 1 meter
        • Professional-grade sanitizing services
        • Protective screens in common areas
        • Room sanitization opt-out available
        • Rooms sanitized between stays
        • Safe dining setup
        • Sanitized kitchen and tableware items
        • Shared stationery removed
        • Staff trained in safety protocol
        • Sterilizing equipment
        • Temperature check for guests and staff

        Dining, drinking, and snacking

        • Coffee shop
        • Kitchen
        • Restaurants
        • Room service [24-hour]

        Services and conveniences

        • Air conditioning in public area
        • Concierge
        • Contactless check-in/out
        • Daily housekeeping
        • Dry cleaning
        • Elevator
        • Facilities for disabled guests
        • Food delivery
        • Laundry service
        • Luggage storage
        • Meeting/banquet facilities
        • Safety deposit boxes
        • Shops
        • Smoke-free property
        • Smoking area

        Access

        • CCTV in common areas
        • CCTV outside property
        • Exterior corridor
        • Fire extinguisher
        • Front desk [24-hour]
        • Non-smoking rooms
        • Pets allowed
        • Safety/security feature
        • Security [24-hour]
        • Smoke alarms

        Getting around

        • Airport transfer
        • Car park [free of charge]
        • Car park [on-site]
        • Valet parking

        Available in all rooms

        • Air conditioning
        • Daily housekeeping
        • Desk
        • Free bottled water
        • Individual air conditioning
        • In-room safe box
        • Internet access – wireless
        • Mini bar
        • Non-smoking
        • Private bathroom
        • Satellite/cable channels
        • Shower
        • Slippers
        • Smoking allowed
        • Telephone
        • Toiletries
        • Wi-Fi [free]
        Food and dining
        Breakfast options
        • Buffet
        Restaurants on site

        Coffeeology

        • Cuisine: Asian
        • Menu: Buffet, A-la-carte
        Location
        Jalan Jawa 17-19, Surabaya Center, Surabaya, Indonesia, 60295
        Excellent
        Location

        8.1

        Airports

        • Juanda International Airport (SUB)
          12.5 km
        • Abdul Rachman Saleh Airport (MLG)
          74.0 km

        Public transportation

        • Gubeng Train Station
          950 m
        • Ngagel
          1.7 km

        Hospital or clinic

        • Siloam Hospitals Surabaya
          220 m

        Shopping

        • Tunjungan Plaza
          1.4 km

        Convenience store

        • Indomaret
          1.5 km

        Cash withdrawal

        • ATM
          70 m
        What's nearby

        Popular landmarks

        • Monkasel (Submarine Monument)
          120 m
        • Tunjungan Plaza
          1.4 km
        • Bungkul Park
          2.2 km
        • Suramadu National Bridge
          2.8 km
        • Surabaya's Zoo
          2.9 km
        • Surabaya Town Square
          3.1 km
        • Tugu Pahlawan
          3.2 km
        • Sampoerna Museum
          5.0 km
        • Pakuwon Food Festival
          5.9 km
        • Masjid Nasional Al Akbar Surabaya
          7.9 km

        Nearby landmarks

        • Monkasel (Submarine Monument)
          120 m
        • Siloam Hospitals Surabaya
          220 m
        • Embassy of Japan
          230 m
        • Circle K
          300 m
        • Taman Lansia
          330 m
        • The Emdee Skin Clinic
          340 m
        • Taman Lalu Lintas
          360 m
        • Taman Karimun Jawa
          400 m
        • Elizabeth Medical Centre
          430 m
        • Mirota Batik
          440 m
        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Property policies
        Children and extra beds

        Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

        Minimum age of guests is: 18 year(s).

        Others
        • All guestrooms at this property are non-smoking. Guests are responsible for all costs, damages, and liabilities caused by smoking.
        • The property requires a refundable security deposit of IDR 200000 upon check-in.
        • When booking more than 5 rooms, different policies and additional supplements may apply.
        Some helpful facts

        Check-in/Check-out

        • Check-in from14:00
        • Check-out until12:00
        • Reception open until00:00

        Getting around

        • Airport transfer fee20 USD
        • Distance from city center2.4 km
        • Travel time to airport (minutes)33

        Extras

        • Breakfast charge (unless included in room price)70000 IDR

        The property

        • Non-smoking rooms/floorsyes
        • Number of floors3
        • Number of restaurants1
        • Number of rooms 58
        • Room voltage220
        • Year property opened2014

        Parking

        • Daily parking fee0 IDR

        Reviews of Hotel Neo Gubeng - Surabaya by ASTON from real guests

        Provided by verified guests of Agoda
        7.8
        /
        10
        Cleanliness8.1
        Facilities7.4
        Location8.1
        Room comfort and quality7.6
        Service7.9
        Value for money8.0
        High score for Surabaya
        Rating
        9+ Exceptional (56)
        8-9 Excellent (47)
        7-8 Very Good (87)
        6-7 Good (39)
        <6 Below Expectation (39)
        Time of the year
        Mar - May (81)
        Jun - Aug (67)
        Sep - Nov (63)
        Dec - Feb (57)
        All guests (416)
        All room types
        All languages

        Show reviews that mention 

        Showing 268 verified guest comments
        12345
        8.8
        Excellent
        Jasman from Singapore
        Solo traveler
        Dream Room
        Stayed 2 nights in October 2019

        Good Value Hotel”

        I like almost everything about Neo Gubeng. Location, the friendly staffs, the cleanliness too was good in my opinion. Room for improvement in the breakfast part though. For the price paid I really think guest should have at least much more varieties. Taste of food was also quite bland. Overall it's been a nice stay there.

        Reviewed October 13, 2019

        See room deals

        Dear Jasman Thank you for your time to give a review for Hotel NEO Gubeng Surabaya. I am truly delighted to read your kind words and praises about our hotel. It is a great reward to hear how much you have enjoyed your stay with us and to learn that all the team has made all the necessary arrangements to provide you with such a wonderful experience. And also we do apologize for the inconvenience regarding your information about breakfast variations and taste of food . Your comments and feedback are valuable for improving our commitment to deliver the excellent service always. It will be a pleasure to welcome you again to the city of heroes during your next holiday which I hope will be soon. Best regard Yoedi Soesilo

        Responded October 16, 2019
        Hotel Neo Gubeng - Surabaya by ASTON
        7.2
        Very good
        Andrian from Indonesia
        Solo traveler
        Deluxe Double or Twin Room
        Stayed 3 nights in June 2018

        Getaway”

        Very cheap hotel to stay, friendly staffs and helpful, nice room and very close to Tunjungan Plaza the most famous Mall in Surabaya. Many types of food provided, however some of the machines were not ready in the morning such as the coffee maker, some visitors tried to use it but there was no notification that it could not work. The staff in restaurant were not very helpful, no smile at all. When the juice dipenser could not work the waiter just ask for help from her coworker without saying anything to me. Be more polite and informative to the costumer would be better. I was not notified as well that the dispenser could work at the end If only I did not try again because the waiter did not say anything. I cannot expect more from the price I paid. Thank you Neo Gubeng..😊

        Reviewed July 02, 2018

        See room deals

        Dear Andrian We would like to express our gratitude to you for choosing Hotel Neo gubeng for your stay in Surabaya. We all very grateful to know that you had a pleasant stay with us and liked our Hotel and the team. Our staff send their best regards and we all look forward to welcoming you again in the near... Sincerely Yours, Rendy Lysander

        Responded July 18, 2018
        Hotel Neo Gubeng - Surabaya by ASTON
        10.0
        Exceptional
        Marisa from Indonesia
        Business traveler
        Stayed 1 night in February 2014

        This is the HOTEL I will be staying in Surabaya!”

        Great location, clean, good cafe, and very affordable & clean

        It was just recently opened. The staff are friendly, the lobby is attractive, the room is clean, and the rate is very affordable. I really like the cafe inside the hotel, yummy food and GREAT coffee...This hotel also has a small grocery market, where you can buy beverages and snacks. It is a walking distance to local restaurants and shops. I will definitely stay here when visiting Surabaya!

        Reviewed February 11, 2014

        See room deals

        8.8
        Excellent
        Saira from Indonesia
        Solo traveler
        Dream Room
        Stayed 3 nights in March 2019

        good location”

        I stayed in Deluxe room, Neo Gubeng hotel is always be good location to stay, except for the bed always noisy everytime you move in your sleep.

        Reviewed March 12, 2019

        See room deals

        Dear Saira Warm greetings from Hotel Neo Gubeng and thank you not only for staying with us, but also taking the time to share your valuable insights. Please accept my apology for the inconvenience which you encountered during your stay - your comments will be shared with the department managers concerned for corrective action. We thank you once again for your feedback, and hope to welcome you back again soon. Regards, Yoedi Soesilo

        Responded March 13, 2019
        Hotel Neo Gubeng - Surabaya by ASTON
        9.2
        Exceptional
        Marc from Philippines
        Solo traveler
        Standard Single Room
        Stayed 2 nights in April 2019

        A whole NEO experience”

        I stayed here for 2 nights. Pros • Situated near Gubeng station (ideal for those who will travel to Yogyakarta via train) • Rooms are well-maintained • Buffet breakfast is delicious 👍🏼👍🏼 • Hospitable staff Cons • You can hear other people laughing or talking along the corridor. The hotel should advise guests to refrain talking as other guests might be still sleeping in the morning. • There was a “deposit fee” which was not declared on Agoda

        Reviewed May 04, 2019

        See room deals

        Dear Marc Thank you for your time to give a review for Hotel NEO Gubeng Surabaya. I am truly delighted to read your kind words and praises about our hotel. It is a great reward to hear how much you have enjoyed your stay with us and to learn that all the team has made all the necessary arrangements to provide you with such a wonderful experience. And also we do apologize for the inconvenience regarding your information about hotel facilities. Your comments and feedback are valuable for improving our commitment to deliver the excellent service always. It will be a pleasure to welcome you again to the city of heroes during your next holiday which I hope will be soon. Sincerely yours Yoedi Soesilo

        Responded May 06, 2019
        Hotel Neo Gubeng - Surabaya by ASTON
        9.0
        Exceptional
        Theresia from Indonesia
        Solo traveler
        Stayed 2 nights in March 2015

        suitable for solo traveler”

        Clean, close to gubeng train station, affordable

        It's close to the Gubeng train station, actually you can walk but Becak is a great alternative if you have heavy bag. This hotel is suitable for solo traveler as they have nano room which accommodate one person. The room was clean, the staffs were friendly.

        Reviewed March 13, 2015

        See room deals

        9.3
        Exceptional
        Theresia from Indonesia
        Solo traveler
        Stayed 1 night in March 2015

        Suitable for solo traveler”

        Clean, wifi, friendly staff

        It's close to the Gubeng train station, actually you can walk but Becak is a great alternative if you have heavy bag. This hotel is suitable for solo traveler as they have nano room which accommodate one person. The room was clean, the staffs were friendly.

        Reviewed March 13, 2015

        See room deals

        6.8
        Good
        Alex from Indonesia
        Business traveler
        Neo Room
        Stayed 2 nights in July 2016

        Better than before”

        Back to stay at this hotel after managed by Aston and rebranded as Neo Hotel, and feel there has been a lot of positive changes. Pros: - Centrally located - Near local restaurants and cafes - Easy to get public transport - Valuable price - Friendly and helpful staff - Efficient check in & check out process - Quiet and comfortable bed - Strong shower with good temperature - Medium led tv with international channels - Free internet wifi in the room with good connection - 24 hrs coffee shop and room services. Cons: - Room was not too clean, some hairs on bed linen - Must ask help from the operator (0) to order room services, because no one answered when I called 100 at 1st & 2nd night. - Many foods on the room service menu were sold out. - When I made a room service order, I was handled by internship staff. She has no capability to explain the menu when I asked.

        Reviewed September 02, 2016

        See room deals

        7.3
        Very good
        Mirabelle from Canada
        Solo traveler
        Stayed 1 night in April 2014

        Hotel for layover in Surabaya”

        Brand new hotel with very clean and modern rooms

        Great hotel for the price in Surabaya which is quite expensive for Indonesia (and not at all a city I would recommend besides using it as a layover en route to Bromo or elsewhere. Staff were very friendly but seemed quite clueless. Booked a second night in order to take care of everything I needed to before leaving and they were not able to process either of my two credit cards. It was then a pain to go back to my room to use my computer and book online as they had already deactivated my key card (even though it was only 11h30am). Once in my room doing the booking, I am told that I will have to bring all my stuff down to the reception while waiting for the agoda confirmation which was an unpleasant surprise. After, even though I got the confirmation very quickly to show them, the staff were still insisting I had to leave the room as they had not gotten the email. Finally I spoke to a manager on the phone who allowed me back in my room!!! Altogheter took a good hour to make a second nights booking! Have to say though that staff were friendly and polite throughout. Definitely mostly inexperience and some communication problems. Hotel is very quiet as it is on a side street. That being said: forget about sleeping in as reception starts making calls at 10am to ensure timely check out (even though check out is at 12) to everyone and rooms are not well isolated. Having arrived at the hotel at 3am from a late flight, I was not very happy with that...

        Reviewed April 28, 2014

        See room deals

        8.8
        Excellent
        Lisung from Taiwan
        Business traveler
        Neo Room
        Stayed 1 night in September 2016

        Modern and new hotel with compact rooms”

        The hotel is modern and new, quite near the center (about 1-2km to Monimen Kapal Selam and the new city center, and about Rp35,000 by taxi to the old town). There are always taxis waiting outside the hotel. The room is quite small but clean, and offers all the basic necessities. The buffet breakfast is nice. Very good value overall.

        Reviewed September 22, 2016

        See room deals

        8.0
        Excellent
        Sophia from Indonesia
        Family with young children
        Stayed 2 nights in April 2014

        Nice Centrally located hotel”

        clean, central, comfortable

        Cleanliness is quite important to us, thus when it also one of your concern, you can book this hotel for your stay in Surabaya. It's centrally located in the city, and very near to the famous shopping centre as Tunjungan Plaza, Grand City, Surabaya Plaza etc.

        Reviewed May 24, 2014

        See room deals

        10.0
        Exceptional
        Steven from Indonesia
        Business traveler
        Stayed 1 night in February 2014

        Awesome budget hotel for business travelers”

        Great price, great and very clean room, very comfy bed in the great city location area and not to mentioned high class lobby.

        It was awesome stay. The lobby and room furnishing were beautiful, located in the heart of city for activities, very clean room and comfortable bed. There's a small cafe located inside the hotel that have a great selections of tasty food and drinks. There's also a convenience store inside the hotel with regular price like outside stores. Highly recommended and definitely will stay here again! Super great value with excellent amenities and services!

        Reviewed February 18, 2014

        See room deals

        8.7
        Excellent
        Rudy from Indonesia
        Couple
        Stayed 1 night in December 2014

        nice and quite location”

        quite, privacy and nice location, near restaurant at Biliton and Guubeng str,

        Very pleasant, near hot spot, charming and budget hotel for business. Near Gubeng and Biliton or kertajaya str. Memorable

        Reviewed December 21, 2014

        See room deals

        10.0
        Exceptional
        YESSICA from Indonesia
        Solo traveler
        Deluxe Double or Twin Room
        Stayed 2 nights in May 2016

        Pleasant stay with Hotel Neo”

        It was a pleasant stay with Hotel Neo. great location and friendly staff. I have nothing to complain about

        Reviewed September 16, 2016

        See room deals

        7.7
        Very good
        Alex from Indonesia
        Business traveler
        Stayed 2 nights in January 2015

        Good budget hotel”

        location, quiet room, valued price

        I spent 1 nights in this budget hotel. Pros: centrally located, near local restaurants and cafes, easy to get public transport, valuable price, friendly and helpful staffs, efficient check in & check out process, relatively new building, clean and comfortable room and bed, strong shower, medium led tv with international channels, free internet wifi in room, 24 hrs coffee shop and room services, the food taste was ok. Cons: the internet connection was unstable, the shower was not hot enough. Please take a note, this hotel is budget hotel so the price is for room only. We must pay some extra charges if we want to get breakfast (Rp. 40.000,-), shower kit (Rp. 10.000,-). Now, the towel is free of charge. The hotel has only provided 2 bottles of mineral water each day, no electric kettle in the room, no free coffee or tea. The hotel will ask CASH deposit Rp.200.000,- at the check in time and will return it at the checkout time.

        Reviewed January 29, 2015

        See room deals

        9.6
        Exceptional
        SUTJIPTO from Indonesia
        Business traveler
        Dream Room
        Stayed 1 night in September 2017

        Exceptional”

        I have stayed several times in this hotel and so far it is ok. But several times also I was disturbed by so noisy people who talk in the aisle or if the other room open their doors and talk loudly in the room. May be there is a way to make the room more tidy.

        Reviewed September 08, 2017

        See room deals

        Dear Mr SUTJIPTO, Warmest Greetings First of all thank you for choosing and staying at Hotel NEO Neo Gubeng. We are glad to hear that overall your experience was positive. We are very much appreciate for your compliments and good impression of the hotel, we are looking forward for your next visit. Thank you Best Regard Rendy Lysander Hotel Manager

        Responded September 28, 2017
        Hotel Neo Gubeng - Surabaya by ASTON
        6.7
        Good
        sidharta from Indonesia
        Business traveler
        Stayed 1 night in June 2014

        Good location, nice staffs, speed internet ”

        Good location, nice staffs, speed internet

        I stay only one night. It's located in the centre of Surabaya, close to main business district. Nice staffs. But my note here is it seems the room wall is so thin that you can hear someone speaking outside your room. Especially when the staff uses vacum cleaner. A bit annoying..

        Reviewed June 23, 2014

        See room deals

        7.3
        Very good
        Alex from Indonesia
        Business traveler
        Stayed 2 nights in April 2014

        Best budget hotel”

        valuable price, centrally located, comfortable bed

        I spent 2 nights in this budget hotel. Pros: centrally located, near local restaurants and cafes, easy to get public transport, valuable price, friendly and helpful staffs, efficient check in process but slow process in check out, relatively new building, clean and comfortable room and bed, strong shower, medium led tv with international channels, free internet wifi in room, 24 hrs coffee shop and room services, the food taste was ok. Cons: the internet connection was unstable, the shower was not hot enough. Please take a note, this hotel is budget hotel so the price is for room only. We must pay some extra charges if we want to get breakfast (Rp. 40.000,-), towel (Rp. 5.000,-), shower kit (Rp. 10.000,-). The hotel has only provided 2 bottles of mineral water each day, no electric kettle in the room, no free coffee or tea. The hotel will ask CASH deposit Rp.200.000,- at the check in time and will return it at the checkout time.

        Reviewed May 02, 2014

        See room deals

        7.0
        Very good
        Alex from Indonesia
        Business traveler
        Stayed 2 nights in March 2014

        Good Value for Money Hotel”

        centrally located, comfortable bed, new building

        I spent 2 nights in this budget hotel. Pros: efficient check in - check out process, centrally located, near local restaurants and cafes, easy to get public transport, valuable price, friendly and helpful staffs, relatively new building, clean and comfortable room and bed, strong shower, medium led tv with international channels, free internet wifi in room, 24 hrs coffee shop and room services, the food taste was ok. Cons: the internet connection was unstable, the shower was not hot enough Please take a note, this hotel is budget hotel so the price is for room only. We must pay some extra charges if we want to get breakfast (Rp. 40.000,-), towel (Rp. 5.000,-), shower kit (Rp. 10.000,-). The hotel has only provided 2 bottles of mineral water each day, no electric kettle in the room, no free coffee or tea. The hotel will ask CASH deposit Rp.200.000,- at the check in time and will return it at the checkout time.

        Reviewed March 15, 2014

        See room deals

        10.0
        Exceptional
        Syaifullah
        Family with young children
        Deluxe Double or Twin Room
        Stayed 1 night in January 2019

        Good”

        Nice place and near gubeng station

        Reviewed February 04, 2019

        See room deals

        Dear Mr Syaifullah Thank you for thank you for a positive feedback you write for us. Can't wait to welcome you back to Surabaya in the next trip. Have a good day... Sincerely Yours Yoedi Soesilo

        Responded February 05, 2019
        Hotel Neo Gubeng - Surabaya by ASTON
        12345
        This is a popular property. Don't miss out!

        Back to search results

        Back to room choices

        |

        Dismiss