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Exterior view, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak
Neo Room - Bedroom, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak
Lobby, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak
a living room with a large screen tv, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak
a room filled with chairs, tables, and a television, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak
a bathroom with a toilet, sink and mirror, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak
a bathroom with a sink, toilet and a mirror, Hotel NEO Gajah Mada Pontianak by ASTON in Pontianak

Removed from saved list

8.3

Excellent

824 reviews

824 reviews

Housekeeping16
Breakfast5
View5
See map

8.9

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Betang House 740 m
Museum Negeri Pontianak 1.2 km
Saint Joseph Cathedral 1.3 km
Keraton Kadriah 1.3 km
Ayani Mega Mall 1.5 km
Kapuas Square 1.9 km
Digulis Monument 2.0 km
Masjid Jami At 2.2 km
Equator Monument 5.0 km
Masjid Raya Mujahidin 6.5 km
Nearby landmarks
Apotek Makmur 2 230 m
Gajah kembar Toko 390 m
Apotik Kencana 420 m
Mo Star 470 m
Apotik Bintang 590 m
Costummers'Car Park 610 m
Betang House 740 m
RS Kharitas Bhakti 890 m
Oevang Oeray 1.0 km
Promedika Hospital 1.1 km

Hotel NEO Gajah Mada Pontianak by ASTON

Jalan Gajah Mada, Pontianak City Center, Pontianak, Indonesia, 78121 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Pontianak City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Museum Negeri Pontianak. Rated with 3 stars, this high-quality property provides guests with access to massage and restaurant on-site.

Highlights

Inside city center

Front desk [24-hour]

720 meters to Betang House

Free Wi-Fi in all rooms!

Daily housekeeping

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Restaurants

Bar

This property is in high demand!

10 travelers have booked today.

Value for money8.5
Location rating8.9
Nearest airportSupadio Airport (PNK) - Indonesia
Distance to airport13.9 km

Rooms available at Hotel NEO Gajah Mada Pontianak by ASTON

Neo Room
...
  • Room size: 22 m²/237 ft²
  • Shower
  • 1 double bed or 2 single be...
Enter dates to see prices
Superior Double/ Twin Room
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds or 1 queen be...
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Deluxe Double Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Orion Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Shower
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
Enter dates to see prices
Double Standard
...
  • Shower
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Deluxe Room
...
  • Shower
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Twin Economy Room
...
    Enter dates to see prices
    Triple Room Pool
    ...
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at Hotel NEO Gajah Mada Pontianak by ASTON?

      Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to Hotel NEO Gajah Mada Pontianak by ASTON?

      For those who wish to drive their own cars, Hotel NEO Gajah Mada Pontianak by ASTON has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Pontianak with private transportation, the hotel can arrange car rental for you.

      Is breakfast offered at Hotel NEO Gajah Mada Pontianak by ASTON?

      Start your mornings right, with the continental and buffet breakfast options offered at Hotel NEO Gajah Mada Pontianak by ASTON. Adults can enjoy breakfast offered with an additional charge of 80000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

      What are my dining options at Hotel NEO Gajah Mada Pontianak by ASTON?

      Hotel NEO Gajah Mada Pontianak by ASTON features an on-site restaurant for your dining convenience.

      What is the smoking policy at Hotel NEO Gajah Mada Pontianak by ASTON?

      Hotel NEO Gajah Mada Pontianak by ASTON does not permit smoking in any of its rooms, but allows smoking in designated areas.

      What restaurants are nearby Hotel NEO Gajah Mada Pontianak by ASTON?

      Hotel NEO Gajah Mada Pontianak by ASTON is located in Pontianak City Center, famous for good restaurants such as A Hin Chai Kue Panas Siam, Abang Kepiting Restaurant and Pondok Kakap.

      What popular shopping places are close to Hotel NEO Gajah Mada Pontianak by ASTON?

      Hotel NEO Gajah Mada Pontianak by ASTON is located in Pontianak City Center area which features shopping places such as Ayani Mega Mall and Supermarket Kaisar.

      What are popular attractions near Hotel NEO Gajah Mada Pontianak by ASTON?

      Guests at Hotel NEO Gajah Mada Pontianak by ASTON can easily visit Museum Negeri Pontianak, Equator Monument and Masjid Raya Mujahidin located in the Pontianak City Center area.

      What popular natural sightseeing spots are close to Hotel NEO Gajah Mada Pontianak by ASTON?

      Hotel NEO Gajah Mada Pontianak by ASTON is located in the Pontianak City Center area, which is famous for natural sightseeing destinations such as Hutan Silva UNTAN and BaseCamp.

      See map

      Explore the neighborhood

      What people love about Hotel NEO Gajah Mada Pontianak by ASTON

      • 8

        Very good
        Cleanliness

        "Clean n good food"

        Henoch

        |

        January 3, 2023

      • 10

        Exceptional
        Cleanliness

        "Hopefully the hotel can maintain their awesome services and cleanliness."

        puspa

        |

        November 2, 2019

      • 10

        Exceptional
        Location

        "Hotel location was really strategic at Gajah Mada street at city center."

        Steve

        |

        September 17, 2022

      Property ranking|Compared to 58 Pontianak properties
      See all rankings
      Location score
      8.9/10
      Couples review score
      8.5/10
      Value for money score
      8.5/10
      Service score
      8.4/10
      Better than
      88
      %
      of Pontianak properties
      Better than
      88
      %
      of Pontianak properties
      Better than
      81
      %
      of Pontianak properties
      Better than
      79
      %
      of Pontianak properties
      Overall rating:

      8.3

      Excellent
      824 reviews
      Cleanliness
      8.2
      Facilities
      7.8
      Location
      8.9
      Read all reviews >
      What travelers say they love:
      Good location Good staff Good hotel
      ong from Malaysia
      Solo traveler
      More about Hotel NEO Gajah Mada Pontianak by ASTON

      More about Hotel NEO Gajah Mada Pontianak by ASTON

      Hotel NEO Gajah Mada Pontianak by ASTON

      You'll love the exceptional convenience during your stay at Hotel NEO Gajah Mada Pontianak by ASTON, located right in the heart of the city center, with an easy access to everything in Pontianak.
      Take advantage of a wealth of unrivaled services and amenities at Hotel NEO Gajah Mada Pontianak by ASTON. Stay connected throughout your stay with free internet access provided. Your explorations of Pontianak can be assisted with the car hire services available here. Parking is provided free of charge for guests.
      You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Hotel NEO Gajah Mada Pontianak by ASTON. In-room conveniences such as room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking.
      Smoking may only take place in restricted designated areas.
      Guestrooms are fitted with all the amenities you need for a good night's sleep. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms. You may be assured to know that a coffee or tea maker and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer and toiletries provided in some of the guest bathrooms.


      Dining and things to do

      Wake up with no worries at Hotel NEO Gajah Mada Pontianak by ASTON, where breakfast can be provided in house. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
      Throughout the day, you can enjoy the activities offered at Hotel NEO Gajah Mada Pontianak by ASTON. Warm up at the end of the day with a visit to the massage. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area.


      Around the property

      Venture outside the hotel and explore Pontianak. You're sure to want to visit Equator Monument located 4.9 km away, among the most sought-after photographs for anyone visiting Pontianak.


      Reasons to stay here

      Verified reviews score this hotel higher than 81% of accommodations in the city on value for money.
      Travelers who stayed here really appreciated the location, scoring it better than 87% of the city's other options.

      Show less

      Amenities and facilities

      Very good
      Facilities

      7.8

      Most talked about facilities

      Housekeeping

      14 mentions

      Breakfast

      12 mentions

      Food & Dining

      4 mentions

      Swimming Pool

      1 mention

      Languages spoken
      • English
      • Indonesian
      Accessibility
      • Wheelchair accessible
      Internet access
      • Free Wi-Fi in all rooms!
      • Internet services
      • Wi-Fi in public areas
      Things to do, ways to relax
      • Massage
      Cleanliness and safety
      • Anti-viral cleaning products
      • Body thermometer
      • Breakfast takeaway service
      • Cashless payment service
      • Daily disinfection in all rooms
      • Daily disinfection in common areas
      • Doctor/nurse on call
      • Face coverings on staff
      • First aid kit
      • Free face masks
      • Guest rooms seal after sanitization
      • Hand sanitizer
      • Hot water linen and laundry washing
      • Hygiene certification
      • Individually-wrapped food options
      • Physical distancing of at least 1 meter
      • Professional-grade sanitizing services
      • Protective screens in common areas
      • Room sanitization opt-out available
      • Rooms sanitized between stays
      • Safe dining setup
      • Sanitized kitchen and tableware items
      • Shared stationery removed
      • Staff trained in safety protocol
      • Sterilizing equipment
      • Temperature check for guests and staff
      Dining, drinking, and snacking
      • Bar
      • Kitchen
      • Restaurants
      • Room service
      Services and conveniences
      • Air conditioning in public area
      • Concierge
      • Contactless check-in/out
      • Daily housekeeping
      • Doorman
      • Dry cleaning
      • Elevator
      • Food delivery
      • Ironing service
      • Laundry service
      • Luggage storage
      • Meeting/banquet facilities
      • Safety deposit boxes
      • Smoke-free property
      • Smoking area
      Access
      • CCTV in common areas
      • CCTV outside property
      • Check-in/out [express]
      • Fire extinguisher
      • Front desk [24-hour]
      • Non-smoking rooms
      • Pets allowed
      • Safety/security feature
      • Security [24-hour]
      • Smoke alarms
      Getting around
      • Airport transfer
      • Car park [free of charge]
      • Car park [nearby]
      • Car park [on-site]
      • Rental car
      • Valet parking
      Available in all rooms
      • Air conditioning
      • Coffee/tea maker
      • Daily housekeeping
      • Desk
      • Free bottled water
      • Hair dryer
      • Individual air conditioning
      • In-room safe box
      • Ironing facilities
      • Mini bar
      • Non-smoking
      • Private bathroom
      • Refrigerator
      • Satellite/cable channels
      • Shower
      • Slippers
      • Smoking allowed
      • Telephone
      • Toiletries
      • Wi-Fi [free]

      Food and dining

      Breakfast options
      • Asian
      • Continental
      • Halal
      • Buffet
      Restaurants on site
      Restaurant
      • Cuisine: Indonesian

      Location

      Jalan Gajah Mada, Pontianak City Center, Pontianak, Indonesia, 78121
      Excellent
      Location

      8.9

      Airports
      • Supadio Airport (PNK) - Indonesia
        13.9 km
      • Kuching International Airport (KCH) - Malaysia
        202.8 km
      Hospital or clinic
      • Apotek Makmur 2
        230 m
      Shopping
      • Ayani Mega Mall
        1.5 km
      Convenience store
      • Indomaret
        50 m
      Cash withdrawal
      • ATM
        280 m

      What's nearby

      Popular landmarks
      • Betang House
        740 m
      • Museum Negeri Pontianak
        1.2 km
      • Saint Joseph Cathedral
        1.3 km
      • Keraton Kadriah
        1.3 km
      • Ayani Mega Mall
        1.5 km
      • Kapuas Square
        1.9 km
      • Digulis Monument
        2.0 km
      • Masjid Jami At
        2.2 km
      • Equator Monument
        5.0 km
      • Masjid Raya Mujahidin
        6.5 km
      Nearby landmarks
      • Apotek Makmur 2
        230 m
      • Gajah kembar Toko
        390 m
      • Apotik Kencana
        420 m
      • Mo Star
        470 m
      • Apotik Bintang
        590 m
      • Costummers'Car Park
        610 m
      • Betang House
        740 m
      • RS Kharitas Bhakti
        890 m
      • Oevang Oeray
        1.0 km
      • Promedika Hospital
        1.1 km
      Distances shown are straight-line distances on the map. Actual travel distances may vary.

      Property policies

      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-3 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib may be requested directly from the property.
      Children 4-4 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 5 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking more than 5 rooms, different policies and additional supplements may apply.

      Some helpful facts

      Check-in/Check-out
      • Check-in from14:00
      • Check-out until12:00
      Getting around
      • Travel time to airport (minutes)26
      Extras
      • Breakfast charge (unless included in room price)80000 IDR
      The property
      • Number of bars/lounges1
      • Number of floors13
      • Number of restaurants1
      • Number of rooms 105
      • Room voltage220

      Reviews of Hotel NEO Gajah Mada Pontianak by ASTON from real guests

      Provided by verified guests of Agoda
      8.3
      /
      10
      Cleanliness8.2
      Facilities7.8
      Location8.9
      Service8.4
      Value for money8.5
      High score for Pontianak
      Rating
      9+ Exceptional (83)
      8-9 Excellent (38)
      7-8 Very Good (52)
      6-7 Good (12)
      <6 Below Expectation (25)
      Time of the year
      Mar - May (35)
      Jun - Aug (57)
      Sep - Nov (48)
      Dec - Feb (70)
      All guests (632)
      All room types
      All languages

      Show reviews that mention 

      Showing 210 verified guest comments
      12345
      10.0
      Exceptional
      puspa from Malaysia
      Couple
      Neo Room
      Stayed 2 nights in July 2019

      Pleasant stay”

      Not a big room but just nice for 2 person. Breakfast on the rooftop with amazing view. Just take a Grab Car anywhere you want to go. Overall was ok and recommended to anyone. Friendly staffs at the counter. Hopefully the hotel can maintain their awesome services and cleanliness. Value for money.

      Reviewed November 02, 2019

      See room deals

      Hi Puspa! Thank you for the excellent review! We are so happy you enjoyed your visit! We endeavor to go beyond and above to ensure our guests to have memorable experience. Thank you for taking the time to write this kind review. We look forward to hosting you again for another great experience. Have a nice day! Best Regards, Amir / HM

      Responded November 04, 2019
      Hotel NEO Gajah Mada Pontianak by ASTON
      10.0
      Exceptional
      William
      Solo traveler
      Neo Room
      Stayed 1 night in May 2019

      Remind me of my mom”

      This is my second stay in neo hotel..it reminds me of my mom..cause i ever stay there with her..it really miss my mom...when she is in kalimantan i think im kinda a bit neglect at her..but when she is not around i feel like i miss her and miss the moment we spent time together in kalimantan..thanks to neo hotel to bring back the memories

      Reviewed May 10, 2019

      See room deals

      Hi William Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir / HM

      Responded June 20, 2019
      Hotel NEO Gajah Mada Pontianak by ASTON
      9.6
      Exceptional
      Bong from Malaysia
      Family with young children
      Neo Room
      Stayed 2 nights in August 2019

      Good location”

      I booked 3 rooms, one of the rooms was quite dim n without a fridge. Staff service was slow,needed to remind many times to get into action.for example,requested to tidy up rooms in the morning but it was still not done after 2pm.pls note not every room has the tidy up room sign hang on the doorknob. The breakfast was fine but the chef did not remember to prepare our eggs despite several reminders n even my sick dad standing in front of him,the eggs were all given to those guests ordered later. Aircon was a bit warm as could not go down below 19 degree celcius. Overall, it was a great stay.

      Reviewed August 13, 2019

      See room deals

      Hi Bong, First of all, we would like to thank you for staying with us at Neo Hotel Gajahmada Pontianak, and for sending us your valuable reviews. We would like to apologize that your experience at our hotel was not positive. We will make sure that our hotel give the best service to our customers, for customer's satisfaction is our main priority. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us. Amir / HM

      Responded September 05, 2019
      Hotel NEO Gajah Mada Pontianak by ASTON
      10.0
      Exceptional
      deny from Indonesia
      Solo traveler
      Superior Double/ Twin Room
      Stayed 1 night in May 2022

      Best hotel in Pontianak”

      located in Jl.Gajah Mada known as one main street in Pontianak , surround with many atraction store of souvenirs, street food and traditional food n not far from goverments office

      Reviewed May 17, 2022

      See room deals

      Dear Mr. Deny, We would like to thank you for staying with us at Neo Hotel Gajah Mada Pontianak, and for sending us your valuable reviews. We are very delighted to hear that you enjoyed your stay with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us! Warm regards, Amiruddin Thamrin - Hotel Manager

      Responded May 17, 2022
      Hotel NEO Gajah Mada Pontianak by ASTON
      10.0
      Exceptional
      Bartasan from Indonesia
      Family with young children
      Orion Room
      Stayed 2 nights in December 2018

      BEST 3 STAR HOTEL IN PONTIANAK”

      BEST 3 STAR HOTEL IN PONTIANAK, GREAT LOCATION, GOOD PRICE, NICE VIEW FROM ROOF TOP DURING BREAKFAST

      Reviewed March 02, 2019

      See room deals

      Hi Bartasan Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir Hotel Manager

      Responded June 20, 2019
      Hotel NEO Gajah Mada Pontianak by ASTON
      10.0
      Exceptional
      Bartasan from Indonesia
      Family with young children
      Neo Room
      Stayed 1 night in December 2018

      NICE BUDGET HOTEL IN THE CENTER OF THE CITY”

      NICE BUDGET HOTEL IN THE CENTER OF THE CITY OF PONTIANAK. GREAT LOCATION.. BREAKFAST WAS KINDA BORING..

      Reviewed January 21, 2019

      See room deals

      Hi Bartasan Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir Hotel Manager

      Responded June 20, 2019
      Hotel NEO Gajah Mada Pontianak by ASTON
      9.6
      Exceptional
      JAN from Malaysia
      Family with teens
      Neo Room
      Stayed 3 nights in February 2019

      high recommended!”

      room is very clean and big.except for the room no 806,the aircon was not strong. restaurant serve very nice local food just that the staff take very long time to prepare the food

      Reviewed February 11, 2019

      See room deals

      Hi JAN Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir Hotel Manager

      Responded June 20, 2019
      Hotel NEO Gajah Mada Pontianak by ASTON
      10.0
      Exceptional
      Ivyeanajane from Malaysia
      Couple
      Neo Room
      Stayed 4 nights in September 2019

      Good place to stay”

      Friendly and helpful staff.. good location... 👍🏼 thank you Neo Hotel.

      Reviewed September 26, 2019

      See room deals

      Hi Ivyeanajane, We would like to thank you for staying with us at Neo Hotel Gajahmada Pontianak, and for sending us your valuable reviews. We are very delighted to hear that you enjoyed your stay with us. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us. Amir / HM

      Responded September 27, 2019
      Hotel NEO Gajah Mada Pontianak by ASTON
      10.0
      Exceptional
      Judy from Malaysia
      Couple
      Neo Room
      Stayed 3 nights in November 2019

      Value for money”

      Great location , value for money, sure will recommend to friends.

      Reviewed November 09, 2019

      See room deals

      Hi Judy! Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staffs will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again! Amir / HM

      Responded November 11, 2019
      Hotel NEO Gajah Mada Pontianak by ASTON
      10.0
      Exceptional
      Muhammad from Brunei Darussalam
      Solo traveler
      Neo Room
      Stayed 2 nights in July 2019

      good room value for money”

      stay was good with friendly staff

      Reviewed July 11, 2019

      See room deals

      Hi Muhammad Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir / HM

      Responded July 29, 2019
      Hotel NEO Gajah Mada Pontianak by ASTON
      10.0
      Exceptional
      Muhammad from Brunei Darussalam
      Solo traveler
      Neo Room
      Stayed 4 nights in October 2019

      good place to stay”

      friendly staff and strategic location

      Reviewed November 10, 2019

      See room deals

      Hi Muhammad, Thank you for the excellent review! We are so happy you enjoyed your visit! We endeavor to go beyond and above to ensure our guests to have memorable experience. Thank you for taking the time to write this kind review. We look forward to hosting you again for another great experience. Have a nice day! Amir / Hm

      Responded November 11, 2019
      Hotel NEO Gajah Mada Pontianak by ASTON
      10.0
      Exceptional
      IN from Malaysia
      Couple
      Neo Room
      Stayed 1 night in March 2019

      Good location”

      Nice, plenty of good foods around.

      Reviewed March 21, 2019

      See room deals

      Hi IN Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir Hotel Manager

      Responded June 20, 2019
      Hotel NEO Gajah Mada Pontianak by ASTON
      9.2
      Exceptional
      Nur from Malaysia
      Couple
      Neo Room
      Stayed 2 nights in June 2019

      Overall perfect except massage service ”

      Check in was hassle free. The female receptionist was very friendly and helpful and look so dashing in white hair. Love the hotel concept. Valet service was so useful and reliable. Breakfast is nice and restaurant view was amazing. Just service bit slow to replenish the food (cereal, bread and noodle). Overall really perfect except the fact that i waited 2 hours for massage but no masseus show up. Very frustrating

      Reviewed June 16, 2019

      See room deals

      Hi Nur Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir / HM

      Responded June 20, 2019
      Hotel NEO Gajah Mada Pontianak by ASTON
      9.2
      Exceptional
      Sherrie
      Solo traveler
      Neo Room
      Stayed 3 nights in September 2018

      Exceptional”

      The location, facilities, staff are awesome. They clean my room daily and even help me to fold my clothes Only part is the thin walls, I can hear what the other rooms are talking about from my bed. Had to turn on the tv to drown out the sound.

      Reviewed January 27, 2019

      See room deals

      Hi Sherrie Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir Hotel Manager

      Responded June 20, 2019
      Hotel NEO Gajah Mada Pontianak by ASTON
      10.0
      Exceptional
      Lirizki from Indonesia
      Solo traveler
      Neo Room
      Stayed 4 nights in June 2022

      Top bgt”

      Pokoknya top bgt deh

      Reviewed June 19, 2022

      See room deals

      Yth. Pak Lirizki, Terima kasih atas review yang diberikan untuk Hotel Neo Gajah Mada Pontianak. Kami sangat senang anda menikmati waktu tinggal anda bersama kami dan telah membagikan pengalaman Anda dengan kami. Kami berharap dapat melayani Pak Lirizki lagi di lain waktu. Kami tunggu kunjungan Pak Lirizki berikutnya. Salam hangat, Amiruddin Thamrin / Hotel Manager

      Responded June 21, 2022
      Hotel NEO Gajah Mada Pontianak by ASTON
      8.8
      Excellent
      Hie from Malaysia
      Group
      Neo Room
      Stayed 2 nights in December 2019

      Satisfied stay”

      Comfy stay with basic amenities supply. The breakfast was surprisingly good even though no wide variety of choices like international buffet but still pretty good enough for breakfast at this room price. Eateries places are just within walking distance. There is a traditional market (a.k.a Pasar Flamboyan) nearby. The market was very lively at 1am in the morning which is a good midnight walk for adventurous visitor. However, the wifi in the hotel went on and off sometimes. Luckily we have local telco sim card to support internet data hence not a big problem for us.

      Reviewed December 11, 2019

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      Hi Hie, Thank you for leaving us such a wonderful review! We are thrilled that you loved your experience; our staffs will definitely be happy to read what you wrote. However we apologize for any matters that weren't up to your satisfaction, such as the Wi-Fi. Coincidentally with the time of your stay in our hotel, the Wi-Fi service provider was having a problem with the connection and signal. We tried to fix it as soon as possible with the provider so that the guest didn't feel inconvenienced. As of right now, the Wi-Fi in our hotel should be working as good as usual. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thank you for your kind words and we look forward to seeing you again! Amir / HM

      Responded December 12, 2019
      Hotel NEO Gajah Mada Pontianak by ASTON
      9.2
      Exceptional
      Tiffany from Malaysia
      Group
      Superior Double/ Twin Room
      Stayed 3 nights in February 2019

      Excellent location”

      I love this hotel. Location is strategic, easy to find food. It is about 3 mins walk from the famous Abang Kepiting seafood (must try!)

      Reviewed March 28, 2019

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      Hi tiffany Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir Hotel Manager

      Responded June 20, 2019
      Hotel NEO Gajah Mada Pontianak by ASTON
      9.6
      Exceptional
      Haditya from Indonesia
      Solo traveler
      Neo Room
      Stayed 1 night in March 2022

      Best location”

      Best location, price and facility

      Reviewed March 20, 2022

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      Dear Mr. Haditya, Thank you for the excellent review! We are so happy you enjoyed your visit! We endeavor to go beyond and above to ensure our guests to have memorable experience. Thank you for taking the time to write this kind review. We look forward to hosting you again for another great experience. Have a nice day! Warm regards, Amiruddin Thamrin / Hotel Manager

      Responded March 25, 2022
      Hotel NEO Gajah Mada Pontianak by ASTON
      8.0
      Excellent
      Ja from Malaysia
      Couple
      Neo Room
      Stayed 2 nights in May 2019

      A very good experience in Pontianak”

      The room is compact but comfortable enough for two person. Room amenities are complete and staff are friendly. WiFi is excellent in restaurant and lounge area, but the line keep dropping inside the room. The buffet sahur and iftar are good enough. We enjoyed the food. View from the restaurant is amazing. The minarets of Masjid Raya Mujahidin are clearly seen and the prayers could be heard beautifully. Jalan Gajah Mada where the hotel is located is also known as Coffee Street. Numerous street food stalls could be found nearby. Convenience store aplenty. A very good stay. Highly recommended.

      Reviewed May 24, 2019

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      Hi Ja Thank you for the best rating given for hotel Neo Gajah Mada Pontianak. All input will be our improvement for the future. Look forward to serving you on the next trip. Thank you Amir / HM

      Responded June 20, 2019
      Hotel NEO Gajah Mada Pontianak by ASTON
      8.4
      Excellent
      Khairunisa from Malaysia
      Family with teens
      Neo Room
      Stayed 2 nights in July 2019

      Value for money”

      Booked interconnecting rooms and one of the rooms is without a window. Luckily the main room has a window facing the roadside. Rooms for improvement in regards with cleanliness but it's a great one considering how much you paid for the hotel.

      Reviewed August 19, 2019

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      Hi Khairunisa, We would like to thank you for staying with us at Neo Hotel Gajahmada Pontianak, and for sending us your valuable reviews. Customer's satisfaction is our foremost priority, therefore we will improve our service. Your suggestions are highly appreciated and will be taken into consideration. We do hope that we could have the opportunity to serve you again in the future. Thank you for sharing your experience with us. Amir / HM

      Responded September 05, 2019
      Hotel NEO Gajah Mada Pontianak by ASTON
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