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Jen Penang Georgetown by Shangri-La
Jen Penang Georgetown by Shangri-La
Jen Penang Georgetown by Shangri-La
Jen Penang Georgetown by Shangri-La
Jen Penang Georgetown by Shangri-La
Jen Penang Georgetown by Shangri-La
Jen Penang Georgetown by Shangri-La

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8.5

Excellent

11,351 reviews

11,351 reviews

Housekeeping301
Shops69
Breakfast67
See map

8.8

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Tech Dome Penang

60 m

Asia Comic Cultural Museum

80 m

Penang House of Music

80 m

1st Avenue Mall

100 m

Komtar Complex

110 m

Popular landmarks
Armenian Street

720 m

Khoo Kongsi

800 m

Cheong Fatt Tze - The Blue Mansion

1.0 km

Chew's Jetty

1.1 km

Pinang Peranakan Mansion

1.3 km

Closest landmarks
Penang Tourist Guide Association

120 m

Vision First Optic

200 m

Pacific supermarket

200 m

Convention 33

210 m

Kidland

220 m

Jen Penang Georgetown by Shangri-La

Magazine Road, Georgetown, Penang, Malaysia - See map

In addition to the standard of Clean and Safe, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Georgetown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Pinang Peranakan Mansion. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Located in heart of Penang

Check-in [24-hour]

Airport transport

Excellent breakfast

Excellent view

Clean and Safe

Unparalleled Level of Hygiene and Safety for Hotels

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Exercise area
Swimming pool [outdoor]
Mind - Body
Yoga room

Facilities

Front desk [24-hour]

Car park

Complimentary WIFi in all rooms

Check-in/out [express]

Exercise area

Spa

Luggage storage

Swimming pool [outdoor]

This property is in high demand!

21 travelers have booked today.

Value for money8.2
Distance to city center0 km
Location rating8.8
Nearest airportPenang International Airport (PEN)
Distance to airport14.4 km

Rooms available at Jen Penang Georgetown by Shangri-La

Excellent
Room comfort & quality

8.2

Deluxe Room 1 King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Room 2 Twins
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices
One-Bedroom Apartment
...
  • Room size: 56 m²/603 ft²
  • Outdoor view
  • 1 sofa bed & 1 king bed
Enter dates to see prices
Club King Room
...
  • Room size: 28 m²/301 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
DOUBLE TRADERS CLUB
...
    Enter dates to see prices
    Club Family Room
    ...
    • Room size: 32 m²/344 ft²
    • Outdoor view
    • 1 king bed and 1 sofa bed
    Enter dates to see prices
    Club Deluxe 1 King
    ...
    • Room size: 28 m²/301 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Family Room 1 King
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Club Family Room 1 King
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Apartment 1 King
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 1 king bed
    Enter dates to see prices

    Frequently asked questions

    Does Jen Penang Georgetown by Shangri-La have a hot tub?

    JEN Penang Georgetown by Shangri-La does not have a hot tub.

    What time is check-in and check-out at Jen Penang Georgetown by Shangri-La?

    Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Jen Penang Georgetown by Shangri-La?

    For those who wish to drive their own cars, Jen Penang Georgetown by Shangri-La has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Penang with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at Jen Penang Georgetown by Shangri-La?

    Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Jen Penang Georgetown by Shangri-La. A selection of food types including western, full american, halal and asian breakfast options is available for guests. There's an additional charge of 46 MYR for adults and 25 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Jen Penang Georgetown by Shangri-La?

    Jen Penang Georgetown by Shangri-La features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

    Can special events be hosted at Jen Penang Georgetown by Shangri-La?

    You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Jen Penang Georgetown by Shangri-La. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

    Can business events be hosted at Jen Penang Georgetown by Shangri-La?

    On-site venues and convenient event services make Jen Penang Georgetown by Shangri-La an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 220 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

    What is the smoking policy at Jen Penang Georgetown by Shangri-La?

    Jen Penang Georgetown by Shangri-La does permit smoking in some areas and is not 100% smoke-free.

    What is the closest train, metro, or bus station to Jen Penang Georgetown by Shangri-La?

    Komtar Bus Terminal is the closest train, metro, or bus station, about 70 m away from Jen Penang Georgetown by Shangri-La.

    What restaurants are nearby Jen Penang Georgetown by Shangri-La?

    Jen Penang Georgetown by Shangri-La is located in Georgetown, famous for good restaurants such as Cafè Jen, Texas Chicken and Wembley Cafe.

    What popular shopping places are close to Jen Penang Georgetown by Shangri-La?

    Jen Penang Georgetown by Shangri-La is located in Georgetown area which features shopping places such as Prangin Mall, 1st Avenue Mall and Komtar Complex.

    What are popular attractions near Jen Penang Georgetown by Shangri-La?

    Guests at Jen Penang Georgetown by Shangri-La can easily visit Pinang Peranakan Mansion, Cheong Fatt Tze - The Blue Mansion and Khoo Kongsi located in the Georgetown area.

    What popular natural sightseeing spots are close to Jen Penang Georgetown by Shangri-La?

    Jen Penang Georgetown by Shangri-La is located in the Georgetown area, which is famous for natural sightseeing destinations such as Depoh Kerajaan Pulau Pinang and Bukit Olivia.

    Show more questions
    See map

    Explore the neighborhood

    What people love about Jen Penang Georgetown by Shangri-La

    • 9.2

      Exceptional
      Location

      "Very good locations and best if you're travelling into Penang with a car as they have a covered carpark."

      Alison

      |

      June 25, 2022

    • 10

      Exceptional

      "Very convenient place to stay"

      Hjh

      |

      June 21, 2022

    • 9.6

      Exceptional
      Cleanliness

      "Nice and clean, location is super."

      ho

      |

      June 18, 2022

    Property ranking|Compared to 2,318 Penang properties
    See all rankings
    Room comfort score
    8.2/10
    Location score
    8.9/10
    Room size
    29 sqm.
    Service score
    8.4/10
    Better than
    96
    %
    of Penang properties
    Better than
    93
    %
    of Penang properties
    Bigger than
    91
    %
    of Penang properties
    Better than
    90
    %
    of Penang properties
    Overall rating:

    8.5

    Excellent
    11,351 reviews
    Cleanliness
    8.5
    Facilities
    8.1
    Location
    8.8
    Read all reviews >
    What travelers say they love:
    Very nice place for couples to stay in.
    HASLINDA from Malaysia
    Couple
    More about Jen Penang Georgetown by Shangri-La

    More about Jen Penang Georgetown by Shangri-La

    Jen Penang Georgetown by Shangri-La

    Jen Penang Georgetown by Shangri-La is the perfect choice for travelers who want to take in the sights and sounds of Penang. Experience an urban escape in Penang with a stay at Jen Penang Georgetown by Shangri-La, with its exceptional location right in the city center. Go beyond the touristy and get deeper into the offerings of Penang with a stay at Jen Penang Georgetown by Shangri-La, located merely 1.2 km from Pinang Peranakan Mansion.
    Jen Penang Georgetown by Shangri-La offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Penang. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
    The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
    Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
    Each guestroom at Jen Penang Georgetown by Shangri-La is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. In-room entertainment such as daily newspaper and in-room video streaming is provided for guests in some selected rooms. The hotel also offers bottled water, instant coffee and instant tea in some rooms for when you feel like it is needed.
    Jen Penang Georgetown by Shangri-La also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


    Dining and things to do

    Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Jen Penang Georgetown by Shangri-La. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Jen Penang Georgetown by Shangri-La caters to its guests varied dietary restrictions with cuisine types such as halal available. A night in at the hotel's bar can be as fun as a night out with your travel companions.
    Jen Penang Georgetown by Shangri-La offers an excellent variety of recreational facilities. Finish your vacation days right by dropping in at the massage, steam room and sauna. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
    Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have fun without traveling far, by taking advantage of the ping-pong table and yoga room at Jen Penang Georgetown by Shangri-La.


    Around the property

    Jen Penang Georgetown by Shangri-La provides an excellent base for exploring the sights of Penang in-depth. There are lots of things you and your travel group can do near Jen Penang Georgetown by Shangri-La, starting with visits to Chew's Jetty just 1.1 km away. Experience local culture through architecture at Cheong Fatt Tze - The Blue Mansion located 1.0 km away.


    Reasons to stay here

    Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 97% of the city's accommodation.
    This accommodation is highly recommended for its location, scoring higher than 92% of other options in the city.
    It's hard to beat the room comfort here, which is rated higher than 96% of other accommodations in Penang.

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    Amenities and facilities
    Excellent
    Facilities

    8.1

    Most talked about facilities

    Housekeeping

    379 mentions

    Breakfast

    221 mentions

    Food & Dining

    168 mentions

    Swimming Pool

    122 mentions

    Languages spoken

    • English
    • Chinese [Cantonese]
    • Chinese [Mandarin]
    • Hindi
    • Japanese
    • Malay
    • Tamil

    Accessibility

    • Wheelchair accessible

    Internet access

    • Complimentary WIFi in all rooms
    • Internet [LAN]
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Exercise area
    • Garden
    • Massage
    • Sauna
    • Spa
    • Steam room
    • Swimming pool [outdoor]
    • Table tennis
    • Ticket services
    • Tours
    • Yoga room

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast in room
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Alternative meal arrangement
    • Bar
    • Coffee shop
    • Happy hour
    • Poolside bar
    • Restaurant [halal]
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Air conditioning in public area
    • Concierge
    • Contactless check-in/out
    • Currency conversion service
    • Daily cleaning
    • Disabled facilities
    • Doorman
    • Dry cleaning
    • Elevator
    • Food delivery
    • Invoice provided
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Smoke-free property
    • Smoking area

    For the kids

    • Babysitting service
    • Family room
    • Kids meal
    • Playground
    • Swimming pool [kids]

    Access

    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in/out [private]
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms

    Getting around

    • Car park [free of charge]
    • Car park [on-site]
    • Rental car
    • Taxi service

    Available in all rooms

    • A/C
    • Blackout curtains
    • Complimentary drinking water
    • Daily cleaning
    • Desk
    • Hair dryer
    • Iron and ironing board
    • LAN Internet in room [free]
    • Lock box in room
    • Phone
    • Private bathroom
    • Satellite/cable channels
    • Slippers
    • Toiletries
    • Wi-Fi [complimentary]
    Food and dining
    Restaurants on site

    Cafe Jen

    • Cuisine: International, Local, Malaysian
    • Menu: Buffet, A-la-carte
    Location
    Magazine Road, Georgetown, Penang, Malaysia
    Excellent
    Location

    8.8

    Airports

    • Penang International Airport (PEN)
      14.4 km 23 min drive
    • Sultan Abdul Halim Airport (AOR)
      87.4 km

    Public transportation

    • Komtar Bus Terminal
      80 m
    • Pengkalan Raja Tun Uda Bus Terminal
      1.3 km

    Hospital or clinic

    • Watsons
      270 m

    Shopping

    • Gurney Plaza
      3.5 km

    Convenience store

    • 7 Eleven
      140 m

    Cash withdrawal

    • ATM
      20 m
    What's nearby

    Popular landmarks

    • Armenian Street
      720 m
    • Khoo Kongsi
      800 m
    • Cheong Fatt Tze - The Blue Mansion
      1.0 km
    • Chew's Jetty
      1.1 km
    • Pinang Peranakan Mansion
      1.3 km
    • Penang Fort Cornwallis
      1.8 km
    • Kek Lok Si Temple
      6.5 km
    • Batu Ferringhi Beach
      11.2 km
    • Entopia
      13.2 km
    • Escape Theme Park
      13.3 km

    Nearby landmarks

    • Tech Dome Penang
      60 m
    • Komtar Bus Terminal
      80 m
    • Asia Comic Cultural Museum
      80 m
    • Penang House of Music
      80 m
    • 1st Avenue Mall
      100 m
    • Komtar Complex
      110 m
    • Popular Bookshop
      120 m
    • Penang Tourist Guide Association
      120 m
    • Komtar
      130 m
    • Prangin Mall
      160 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds vary by room. Please check each room's capacity for details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 2-6 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 7 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Effective in June 2014, the Penang State Government has announced the implementation of a mandatory local government fee of MYR 3 per room per night for hotel accommodation. This will be in addition to the 10% service charge and 6% government tax.
    • Club Lounge is closed until further notice. Alternatively, guests can enjoy breakfast, all-day refreshments, evening drinks and canapes at Lobby Lounge. Check-in and check-out will be at the Reception. Both Lobby Lounge and the Reception is located on Lobby Level.
    • There is an additional meal charge for children. Please contact the property directly for more information.
    • Effective 1 June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4- and 5-star hotels and MYR 2 per room per night for 0- to 3-star hotels. The property’s star rating will be in accordance to the rating from the Local Council, and should the rating differ from the website, the Local Council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.
    • When booking 6 or more rooms, special policies may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from15:00
    • Check-out until12:00

    Getting around

    • Airport transfer fee117 MYR
    • Distance from city center0 km
    • Travel time to airport (minutes)30

    Extras

    • Breakfast charge (unless included in room price)46 MYR

    The property

    • Number of bars/lounges1
    • Number of floors17
    • Number of restaurants1
    • Number of rooms 443
    • Room voltage220
    • Year property opened1986
    • Most recent renovation2017
    Property announcements

    The emergency medical insurance coverage of up to USD 184,000 to our international guests, at no additional charge, please contact the property for more information.

    One complimentary parking per stay with unlimited entries. In the event that hotel parking facility is fully occupied, guests will be redirected to vacant parking spaces nearby the hotel. Parking fee will be reimbursed at the reception upon check-out.

    Reviews of Jen Penang Georgetown by Shangri-La from real guests

    Provided by verified guests of Agoda
    8.3
    /
    10
    Cleanliness8.5
    Facilities8.1
    Location8.8
    Room comfort and quality8.2
    Service8.4
    Value for money8.2
    High score for Penang
    Rating
    9+ Exceptional (1,336)
    8-9 Excellent (1,111)
    7-8 Very Good (1,420)
    6-7 Good (498)
    <6 Below Expectation (383)
    Time of the year
    Mar - May (1,049)
    Jun - Aug (1,332)
    Sep - Nov (1,076)
    Dec - Feb (1,291)
    All guests (7,340)
    All room types
    All languages

    Show reviews that mention 

    Showing 4,748 verified guest comments
    12345
    9.6
    Exceptional
    Tan from Singapore
    Couple
    Stayed 2 nights in July 2018

    Strategic location, clean room & friendly helpful concierge staffs ”

    Hotel Jen located at centralised strategically@Georgetown. The Art street within walking distance and we conducted our own ‘treasure hunt’ to find the ‘art pieces’ of murals & sculptural arts, stated in hotel’s tour map. 3 big shopping malls -Komtar,Prangin Mall and 1st Avenue situated just next to hotel. Gurney Plaza is a must go and grab car only RM 8-10 per way. Many wonderful Penang foods at Georgetown. All within walking distance from Hotel Jen..... very convenient indeed!!! We don’t have times to take the Hotel’s complimentary shuttle to their sister Golden Sands resort at Batu Ferringhi. The spa only available at their Batu Ferringhi resort and this is the only down side for me... We rented a car to drive to Alor Star. The arrangement was made smooth by the hotel concierge staffs. High Chance of us to visit Penang again! Will stay at Hotel Jen again & highly recommend to everyone!

    Reviewed July 23, 2018

    See room deals

    Dear Tan, Thank you for your review and giving us a high score. We are indeed conveniently located with easy access to local hawkers, shopping malls and mural street arts. Thank you for the nice comments on tour staff services. Thank you for your recommendations of us and we look forward to having another opportunity of welcoming you back soon. Best regards, Ody Odayappan General Manager

    Responded October 26, 2018
    Jen Penang Georgetown by Shangri-La
    9.6
    Exceptional
    Muhd from Singapore
    Family with young children
    Stayed 2 nights in March 2018

    A fun 3D2N Getaway”

    Great value for the Family Club Room where we get excellent customer service throughout from the ease of check-in to the afternoon cocktails & capanes. You also get the option to have your daily breakfast at the Level 16 Club Lounge or the Cafe Jen at Level 1. Located well in the heart of Georgetown right beside the 1st Avenue Mall where its linked to the Prangin Mall and Komtar. Do check out the Top for a breathtaking 360 view of Georgetown, Penang. During check-in, the staff also provided a map of Georgetown, Penang and it indicates the various street arts location all within walking distance. Should you need to shuttle around, use the Grab app. Its very convenient. Hotel Jen also provide complimentary shuttle to their sister hotel, Golden Sands Penang should you wish to visit the beaches and night market in Batu Ferringi.

    Reviewed March 16, 2018

    See room deals

    Dear Muhd, Thank you for taking time to pen such a nice detailed review and giving us a full score! It is always our intention to have our guests carry with them, a delightful memory of their stay experience, and on this note, we are so pleased to know that you and your family have enjoyed the stay. Your happy description of us and the nice comments on our facilities and for our staff are so much appreciated. We're looking forward to seeing you again and to welcome you back soon. Best regards, Ody Odayappan General Manager

    Responded March 18, 2018
    Jen Penang Georgetown by Shangri-La
    8.7
    Excellent
    AZIZAH from Singapore
    Couple
    Stayed 3 nights in December 2015

    Manage your expectations ”

    Location, services offered and food

    I guess my expectations was too high as the pictures shown in Agoda were taken with good lighting but in reality, it does look rather old. It was a revamped hotel afterall. They did their best. Not sure if the club lounge was better. I took deluxe room and it's an interconnecting room. Safety and noise was a concern for me. There was one time when the next door neighbour tried to open the interconnecting door. And you are so close to your neighbour that you kind of be wary of the noise you make. It's a good thing our neighbour doesn't make so much noise either. We're glad we took the chauffeur package too. 4 hours drive for one day of our stay only. We went to Penang Hill, Penang Bridge, Armenian area and the clan jetties. Worth it! We also took the free shuttle bus provided by hotel Jen to go to bukit ferringhi and boy we were awed by the beach! Pool was really great at golden Sands resort. They provided us with towels, toiletries and shower room. Amenities at Golden Sands resort is superb! And then there's food. Buffet breakfast served and it's really alright to me. Good enough for the tummy. Variety of food. Too bad they serve buffet dinner of RM 80. We did had room service for dinner. One meal of fried rice is really alot for RM 30. They give apples, seafood fried rice, chicken drumsticks, satay chicken, side salads. Despite the interior isn't to my liking but it's clean and very convenient to Street food and shopping mall. I rather stay at Georgetown as compare to bukit ferringhi. A plus point that Hotel Jen offered free shuttle bus to the beach. Love it!

    Reviewed December 19, 2015

    See room deals

    8.8
    Excellent
    Michelle from Malaysia
    Group
    Deluxe Room 2 Twins
    Stayed 2 nights in July 2017

    Satisfactory & value for money stay”

    Stayed for the first time for 2 nights. Hotel was old, in fact a long time establishment, formerly Traders Hotel and rebranded to Jen under Shangri-La Group. It is currently under renovation and the lobby and main entrance are closed off, guests need to access via side door and take escalator to 2nd floor where the makeshift reception area is located now. Despite this, guestrooms are recently refurbished, and our room on the 12th floor is clean, new, modern and carpet-free. Room aircon is good and air smells fresh, without the usual hints of mouldy or foul smell of an old hotel. Bed was okay and housekeeping is fine. Only issue is the ceiling soundproofing, as we could clearly hear the walking steps, and movement from the room above us. Luckily we were out all day and only back late night, so that was not much concern. Hotel location is excellent, central in city centre, just next to Komtar and walking distance to many popular eateries & attractions. Overall a good stay, since we just needed a room for rest and did not utilise any hotel facilities or breakfast. And value for money too, as the room rate during our stay was even cheaper than some other 3 star boutique/budget city hotels. Recommend for family stay or vacation travellers, if you do not mind the ongoing mess and inconvenience. Have fun and enjoy Penang!

    Reviewed July 24, 2017

    See room deals

    Dear Michelle, Thank you for sharing your experience with us. We are glad that you appreciated our newly renovated rooms. We're glad that you had enjoy your stay with our introductory offer rate which will expire soon. Thank you also for highlighting to us on the shortfall. Be assured that your feedback has been shared to the relevant department to improve our soundproofing better. As we do take note on what our guests have to say about us, you can be sure that an even better experience awaits your next visit. As you already aware, we are currently in the final phase of all renovations and we will be re-introducing our new main lobby as well as our two new dining concepts and amazing is on its way. We look forward to having you back with us when the sparkling new lobby are ready! Best regards, Ody Odayappan General Manager

    Responded August 04, 2017
    Jen Penang Georgetown by Shangri-La
    9.0
    Exceptional
    Cyril from France
    Family with young children
    Stayed 3 nights in November 2011

    great location, great stay, great service”

    great service, clean, amazing "traders club"

    we stayed 5 nights with the traders hotel in georgetown with our two kids (7 and 2) everything was perfect from the exit of the cab. the welcome was warm, the checkin smooth, the rooms very clean even-though it may need some refresh (eg the carpet start to be a bit old). we had a baby coat and the kind size bed was big enough for the parents and the oldest child. the breakfast was very good with an amazing choice. we had a room with the "traders club", providing drinks and snacks during the day and a aperitive-dinner between 6 to 8pm. it was very good as well and very enjoyable to have the possibility to have a quick diner at the hotel with the kids after a long day visiting. the location is great as well, close to 3 shopping malls, lots of bus regular lines and reasonable walking distance from the town center. the hotel provides a free shuttle to the beach and the shangri-la facilities, which is well appreciated by the kids. would we come back to georgetown, we would go back the the traders hotel !

    Reviewed November 09, 2011

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    9.6
    Exceptional
    Man from Hong Kong SAR, China
    Couple
    One-Bedroom Apartment
    Stayed 4 nights in April 2019

    Wonderful hotel at a prime location”

    It doesn't get any better than this, a very chic and modern upbeat hotel managed by Shangri La, right smack in the middle of George town (Next door to Komtar). It has all the goodness of a fine hotel but with a relaxed vibes (Staffs in Jeans, like Aloft). The stay was a really great one, from the moment we checked in till check out 5 days later. The apartment is a great choice, very spacious ands well appointed. Comes wit kitchenette and Nespresso machine. The use of their lounge on 16th floor is another one of their perks. That is a nice cozy place to hang out and have breakfast etc. The location is so good, some good shopping next door at 1st avenue, and Komtar walk is just next door also. To go anywhere else, using GRAB car is only a few ringgits here and there. Hotel Jen has really delivered themselves during my stay, we shall return in future.

    Reviewed April 16, 2019

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    Hi Man, Thank you for taking the time to write us this constructive review about your recent stay with us. We are delighted to know that you enjoyed yourself and that we have met your stay expectations in all aspects of your experience with us. Your nice words are very much appreciated. We look forward to welcoming you back soon for yet another wonderful stay! Best regards, Ody Odayappan General Manager

    Responded April 22, 2019
    Jen Penang Georgetown by Shangri-La
    9.3
    Exceptional
    Marie from Philippines
    Group
    Stayed 1 night in June 2011

    Good Value Hotel”

    Comfortable room, location

    I loved my stay at Traders. It was very comfortable and clean. The location was good too, as it is right next to Komtar and a short distance to Georgetown. We left our luggage at our hotel in Kuala Lumpur and traveled to Penang with only our purses. We bought clothes at the mall next door (First Avenue), which had some pretty good deals. We also took the shuttle to Shangri-La Sands. Had a bit of explaining to do to the security guard at Sands. When he asked us if we were guests at the Shang, we said that we were staying at Traders. He had to ask his supervisor to talk to us. It was all good, but a bit annoying.

    Reviewed June 10, 2011

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    9.7
    Exceptional
    Dorian from United Kingdom
    Solo traveler
    Stayed 5 nights in March 2010

    Excellent value for money”

    I was on the Executive Floor which has an excellent buffet. I especially enjoyed the evening buffet where food, wine and service were outstanding. The internet in the room was fast and efficient. The hotel has a courtesy bus to the Shangri-la resort on Batu Ferringhi beach, which was useful, if you want a break from the city.
    the hotel is right in the centre of georgetown, which means that you are on a very busy road, next to a bus station, underground car park, huge shopping mall and of course the dreadful comtar tower. i didn't like the swimming pool - i found having to go in my swimsuit through a dining room with guests attending a posh private function quite embarrassing. believe it or not, that is the only way to the pool!

    The hotel is centrally located and rooms enjoy reasonable views over the old shophouses of Georgetown. This is really a 5 star hotel and the executive floors are superb. I found the buffet in the executive floor very well prepared and menu varied every day. Staff were very courteous and helpful. Internet access was excellent. Personally, I was thoroughly disappointed with Penang as a holiday resort. It is a poor relation of Singapore. The so-called UNESCO world heritage site of Georgetown has no remarkable buildings and is in any case dwarfed by hideous skyscrapers and shopping malls. I was disappointed by the nearby beach resorts, especially Batu Ferringhi. The sea is very polluted and I wouldn't risk swimming in it. In any event there are so many jet skis that it would be too dangerous to swim anyway. I did enjoy walking in the national parks and meeting the monkeys, I was fascinated by the snake temple and I liked the butterfly reserve and the Orang Utan Island. On the whole, I certainly would not go back to Penang on holiday. However, if ever I go back on business, I would certainly stay at the Traders' Hotel, which in many ways made up for the shortcomings of the island.

    Reviewed April 05, 2010

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    10.0
    Exceptional
    John from United States
    Couple
    Deluxe Room 1 King
    Stayed 4 nights in December 2018

    An Excellent Hotel When Visiting Georgetown in Penang”

    I can't say enough of how wonderful this hotel is! The Hotel Jen Penang is a modern, clean, and excellent hotel that is steps away from all of the attractions in Georgetown Penang. The hotel is very clean, the staff do everything they can to not only make you feel at home, but also to make you feel like you are being pampered! My wife and I had an excellent stay there, and really enjoyed the hotel, amenities, and the food in the hotel. Try the buffet, it is actually really good fo the price! I would stay here again in a heartbeat!

    Reviewed January 02, 2019

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    Dear John, Thank you for the perfect star rating and for letting us know how you had a great time with us. We are also glad that you have found our beautiful hotel worthy of your recommendation. It is through discerning guest like you that allows us to continue to strive to be the best. We are certainly looking forward to welcoming you back for yet another great stay. Best regards, Ody Odayappan General Manager

    Responded August 15, 2019
    Jen Penang Georgetown by Shangri-La
    9.0
    Exceptional
    Gary from Malaysia
    Family with teens
    Stayed 1 night in August 2012

    4* hardware, 5* service with a great deposition”

    Location,

    this hotel is formerly shangri-la and still managed by shangri-la. kudos to every level of its staff that makes it so wonderfully convenient for even the most absent minded traveller (with a big smile :) however i believe the biggest selling point of this hotel is its location. it is not nearly close enough to hear the blaring of music from nightspots, hence a very peaceful night. but near enough to the must see tourist spots of old penang and of course the gorgeous food which the walking helps burn off a few calories. great way to eat and burn.

    Reviewed October 20, 2012

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    10.0
    Exceptional
    Hongda from Singapore
    Family with teens
    Stayed 2 nights in February 2018

    Highly recommended for family looking for an indulgent stay”

    I don't think i ever given a perfect rating before. Now that I realized this hotel is part of Shangri-La's portfolio, somehow everything explains. This hotel is flanked by major shopping malls notably First Avenue, Prangin Mall, Komtar and Gama. Other nearby shopping malls within short Uber ride include Times Square, M Mall and even the Gurney Plaza and Gurney Paragon, which are about 15 mins drive away. The shophouses & night markets are a short walk away (behind Prangin Mall). There is no shortage of food in this area. Durian stalls can be found along Jalan Macalister, which is beside Jen. The hotel feels casual and comfortable, yet not losing luxury. The room size is huge. At the same price, The Wembley is giving you half the room size, even though they are neighbouring buildings. My family decided that the hotel is so comfortable that we should spend more time enjoying the facilities than shopping. It shows how much we enjoyed it. More to say, but agoda's text quota reached.

    Reviewed February 09, 2018

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    Dear Hongda, Thank you for the great review and giving us full score! It brings my great joy to learn that you were impressed with our newly renovated rooms, comfortable rooms, and hotel location. The strategic location of the hotel in the middle of Georgetown has certainly brought much compliments from many guests as well. It is lovely to hear that you enjoyed a brilliant time with us and highlighting the location. We'd love to see you again and to welcome you back in the near future. Best regards, Ody Odayappan General Manager

    Responded February 10, 2018
    Jen Penang Georgetown by Shangri-La
    8.0
    Excellent
    Graham from United Kingdom
    Solo traveler
    Stayed 2 nights in May 2014

    Well run and everything works”

    Good Staff, Easy Free Parking, Good Food

    Traders Penang used to be the Shangri-La before they built another Shang at Batu Ferringhi beach. So it is built in the grand old Shangri-La style and is very well maintained and run. Its perceived as a business hotel but its close enough to the old colonial part of Georgetown to do a perfectly good job as a tourist hotel too, although don't expect sandy beaches and resort-style living. Its situated in the very congested Komtar area of Georgetown that could do with some urban redevelopment as there are no buildings of any historic value nearby, just 60's tat. However the hotel is an oasis of calm amidst the endless traffic jams and although it does not pretend to be as historic or "luxury class" as the E&O or as trendy as the G Hotel - from an overall service perspective I would rate it higher. The Traders Club rooms offer exceptional value as access to the Traders Club offers all-day complimentary refreshments, a cocktail hour ( actually 2 hours) with free-flow everything and a complimentary buffet breakfast with reasonable choice and eggs any style cooked to order. If you want even more choice you can use the hotel coffee shop downstairs for breakfast at no additional charge. Bathroom has lots of hot water and rooms are clean with flat screen TV and welcome fruit plate. Good choice if you don't want a beach holiday

    Reviewed June 05, 2014

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    9.6
    Exceptional
    Alice from Singapore
    Family with young children
    Stayed 4 nights in November 2018

    Wonderful and convenient hotel ”

    My family had a wonderful stay from 22 Nov 2018 to 26 Nov 2018. Every staff is super friendly and helpful. Ms. Nasha was really nice to accomodate a late checkout for us as our flight was at a later timing. It took her no less than a few minutes to process it for us. I did not manage to get the names of the other staff, but would like to extend our warmest thanks to all the staff of Hotel Jen Penang. Our room was really spacious and clean. The hotel's breakfast was a good spread too! The hotel is situated in a very convenient location where all the interesting eats and streets are super accessible. Taking a Grab is of no problem at all to and fro the hotel. We will definitely be back to Hotel Jen Penang for our next visit! :) Alice & family

    Reviewed November 27, 2018

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    9.2
    Exceptional
    gokulakrishnan from Malaysia
    Family with teens
    Deluxe Room 2 Twins
    Stayed 2 nights in December 2020

    Good hotel, worth the deal, great location”

    Stayed here for couple of days. Decided based on reviews, price and tag of Shangri-La. Contacted them for early check-in and it was honoured. Check-In : very smooth and simple Staffs - very supportive and polite Service - very good Room size - decent size Washroom - well maintained. I don't prefer Bath tub when that is only option but can't help Overall a very good stay Location is Georgetown which I preferred so great for me Car parking - one free parking. Lighting could be better in the parking area

    Reviewed December 25, 2020

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    9.3
    Exceptional
    Dwi from Indonesia
    Solo traveler
    Stayed 2 nights in September 2011

    hotel with the signature service of shangri-la”

    centrally located and next to shopping malls

    it was a very good stay. once i entered the lobby, i felt happy. all my tiredness went away... the aura of shangri-la service can be felt right away. room is very clean with amenities appropriate to its class. the swimming pool is rather small but the steam-room and dry sauna are well kept and functioned very well. the hotel location is very good as its connected to komtar where the bus terminal to all over penang and other states are there. walking distance to the famous penang road and the old town where the historical buildings and sites are there. the 1st avenue shopping mall is also connected.

    Reviewed September 22, 2011

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    8.7
    Excellent
    Francis from Singapore
    Business traveler
    Stayed 2 nights in August 2011

    Lovely hotel and service with a smile”

    Grand, Posh, Great Location!!!

    This is your typical five star business hotel so the facilities are what you would expect from a five star hotel. Clean rooms, although the bed was a bit hard. Overall though, a bit lacking in character. The hotel is well-located next door to a big shopping centre, Komtar but it was hard to find somewhere to eat nearby without local knowledge. The pool was small (in contrast to most Malaysian hotels) however, the hotel redeems itself by offering a free shuttle bus to their sister hotel, the Shangri- La at the beach, where you can use the pool and other resort facilities. However, when I tried to access the more up market Rasa Sayang Resort and Spa next door (also a Shangri-La hotel and advertised by Traders as accessible to their guests), I was told I was not allowed to use the pool, only the restaurant, so that was a bit of a disappointment. Overall though, nothing to complain about with Traders. Cons - Small pool

    Reviewed August 31, 2011

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    9.3
    Exceptional
    Justine from United Kingdom
    Couple
    Stayed 2 nights in April 2015

    Strange rebranding”

    Friendly staff, comfortable room, generous Club floor facilities

    We keep returning to Jen though feel the condition, ambience etc is more suited to Traders, its previous name. The staff are as delightful as ever despite those new uniforms. The most junior get the best deal in smart black & white, while managerial staff are indistinguishable from customers. The rest have to suffer a very unflattering supposedly 'casual' look, with hard to read Wild West type name badges. Club rooms may be old fashioned and tired in places, but are large and comfortable and Club Lounge facilities very generous. Despite the embarrassing 'Jen' - a mythical figure encouraging you to drink in 'my' bar, swim in 'my' pool and have a good time in 'my' Hotel - we keep returning as it offers very good value and has become a home from home during our regular visits to Penang for medical reasons.

    Reviewed June 01, 2015

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    8.7
    Excellent
    Karly from Indonesia
    Group
    Stayed 2 nights in July 2012

    A hotel from Shangri-La group with great location”

    Hotel's location and its room rate

    this hotel, which is under shangri-la hotel group, is located next to komtar (penang iconic landmark & the tallest building in penang at the moments) on the left, and next to 1st avenue shopping mall on the right (as you can conveniently do your last minute shopping). also, there is bus terminal behind traders hotel, so that you may easily go to every part of penang by bus. the most exciting thing is i got a good room rate when i booked 3 rooms for 2 nights at this hotel last month.

    Reviewed July 24, 2012

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    9.3
    Exceptional
    Justine from United Kingdom
    Couple
    Stayed 1 night in April 2015

    Strange rebranding”

    Friendly staff, comfortable room, generous Club floor facilities

    We keep returning to Jen though feel the condition, ambience etc is more suited to Traders, its previous name. The staff are as delightful as ever despite those new uniforms. The most junior get the best deal in smart black & white, while managerial staff are indistinguishable from customers. The rest have to suffer a very unflattering supposedly 'casual' look, with hard to read Wild West type name badges. Club rooms may be old fashioned and tired in places, but are large and comfortable and Club Lounge facilities very generous. Despite the embarrassing 'Jen' - a mythical figure encouraging you to drink in 'my' bar, swim in 'my' pool and have a good time in 'my' Hotel - we keep returning as it offers very good value and has become a home from home during our regular visits to Penang for medical reasons.

    Reviewed June 01, 2015

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    9.2
    Exceptional
    Jun from Singapore
    Couple
    Stayed 3 nights in October 2016

    I recommend this! Perfect location at affordable price!”

    It is located surrounded by prangin mall and komtar mall. Lots of good food around the area. About 10-15 minutes walk to the famous love lane. Hotel looks old as it was previously the trader's hotel but the hotel is clean and well maintained. Hotel's upper floors are currently under renovation and was informed by the front desk staff and they thoughtfully arranged a room that is the furthest from the renovation work, to avoid us from being disturbed during the stay. Friendly and thoughtful staff. 👍🏼👍🏼👍🏼They noticed that it was my birthday and they even prepared a small birthday gift for me. Thank you hotel Jen penang

    Reviewed October 31, 2016

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