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Hotel Emerald Surabaya
Hotel Emerald Surabaya
Hotel Emerald Surabaya
Hotel Emerald Surabaya
Hotel Emerald Surabaya
Hotel Emerald Surabaya
Hotel Emerald Surabaya

Removed from saved list

7.4

Very good

106 reviews

106 reviews

See map

7.6

Very good

Location rating score

Very good location - Inside city center
Excellent for walking
Parking
Available
Walkable places
Toeng Mart

180 m

Taman Ekspresi

310 m

Taman Buah Undaan

330 m

Muhammad Cheng Hoo Mosque

360 m

Masjid Cheng Hoo Mosque

380 m

Popular landmarks
Tunjungan Plaza

1.1 km

Suramadu National Bridge

1.2 km

Tugu Pahlawan

1.4 km

Monkasel (Submarine Monument)

1.8 km

Sampoerna Museum

3.1 km

Closest landmarks
Puskesmas Ketabang

240 m

Rumah Sakit Mata Undaan

380 m

Dr. Silvester Hariwidodo D.Spa

410 m

Blok E RS Adi Husada

440 m

UGD RS Adi Husada

470 m

Hotel Emerald Surabaya

Jalan Ambengan No. 14, Surabaya Center, Surabaya, Indonesia, 60272 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Restaurant and spa are among the special facilities that will enhance your stay with on-site convenience.

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Highlights

Inside city center

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Air conditioning

Facilities

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Check-in/out [express]

Spa

Room service [24-hour]

Shops

Coffee shop

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money7.7
Distance to city center4. Km
Location rating7.6
Nearest airportJuanda International Airport (SUB)
Distance to airport14.4 km

Rooms available at Hotel Emerald Surabaya

Superior
...
  • Room size: 20 m²/215 ft²
  • City view
  • 2 single beds or 1 double b...
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Deluxe
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds or 1 double b...
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Deluxe Plus
...
  • Room size: 36 m²/388 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
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Standard Room
...
  • Room size: 20 m²/215 ft²
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Deluxe Single Room
...
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    Deluxe Single Room
    ...
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      Executive Suite Room Breakfast
      ...
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        Plus Deluxe Single Room
        ...
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          Plus Deluxe Single Room
          ...
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            Platinum Room
            ...
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              Frequently asked questions

              How much does it cost to stay at Hotel Emerald Surabaya?

              Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

              What time is check-in and check-out at Hotel Emerald Surabaya?

              Check-in is from 12:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

              How do I get to Hotel Emerald Surabaya?

              For those who wish to drive their own cars, Hotel Emerald Surabaya has a car park available for guests. Parking options include a full-service valet for total ease.

              What are my dining options at Hotel Emerald Surabaya?

              Hotel Emerald Surabaya features an on-site restaurant for your dining convenience.

              What is the smoking policy at Hotel Emerald Surabaya?

              Hotel Emerald Surabaya does not permit smoking in any of its rooms, but allows smoking in designated areas.

              What is the closest train, metro, or bus station to Hotel Emerald Surabaya?

              The closest train, metro, or bus station is Gubeng Train Station, 1.2 km away from Hotel Emerald Surabaya.

              What restaurants are nearby Hotel Emerald Surabaya?

              Hotel Emerald Surabaya’s neighborhood is Surabaya Center which includes popular restaurants such as Cafe Venesia, Cafe Venezia and Rumah Makan Alooy.

              What popular shopping places are close to Hotel Emerald Surabaya?

              Located in the Surabaya Center area, Hotel Emerald Surabaya is close to great shopping choices like Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

              What are popular attractions near Hotel Emerald Surabaya?

              Hotel Emerald Surabaya is located in Surabaya Center area, which is famous for attractions such as Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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              Explore the neighborhood

              Property ranking|Compared to 857 Surabaya properties
              See all rankings
              Room comfort score
              7.2/10
              Room size
              29 sqm.
              Cleanliness score
              7.7/10
              Value for money score
              7.7/10
              Better than
              92
              %
              of Surabaya properties
              Bigger than
              90
              %
              of Surabaya properties
              Better than
              74
              %
              of Surabaya properties
              Better than
              70
              %
              of Surabaya properties
              Overall rating:

              7.4

              Very good
              106 reviews
              Cleanliness
              7.7
              Facilities
              7.5
              Location
              7.6
              Read all reviews >
              More about Hotel Emerald Surabaya

              More about Hotel Emerald Surabaya

              Hotel Emerald Surabaya

              Hotel Emerald Surabaya is the perfect choice for travelers who want to take in the sights and sounds of Surabaya. Experience an urban escape in Surabaya with a stay at Hotel Emerald Surabaya, with its exceptional location right in the city center.
              Hotel Emerald Surabaya offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as express check-in or check-out and safety deposit boxes for guests' convenience.
              Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service and room service let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
              Equipped with handy amenities, guestrooms at Hotel Emerald Surabaya guarantee a comfortable stay for all travelers. Some rooms at Hotel Emerald Surabaya are equipped with air conditioning for your convenience. In-room entertainment such as television and cable TV is provided for guests in some selected rooms. The hotel also offers a coffee or tea maker and bottled water in some rooms for when you feel like it is needed.


              Dining and things to do

              Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel.
              Recreational facilities at Hotel Emerald Surabaya are designed for escape and relaxation. Finish your vacation days right by dropping in at the spa. Have fun with your friends or family, or even meet new people at the shared lounge and TV area. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


              Around the property

              One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. The best way to remember your time in Surabaya is with a nice gift at Tunjungan Plaza located about 1.0 km away.


              Reasons to stay here

              Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 88% of the city's accommodation.
              It's hard to beat the room comfort here, which is rated higher than 92% of other accommodations in Surabaya.

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              Amenities and facilities
              Very good
              Facilities

              7.5

              Most talked about facilities

              Housekeeping

              4 mentions

              Breakfast

              3 mentions

              Food & Dining

              1 mention

              Internet

              1 mention

              Languages spoken

              • English
              • Indonesian

              Internet access

              • Free Wi-Fi in all rooms!
              • Wi-Fi in public areas

              Things to do, ways to relax

              • Garden
              • Spa

              Dining, drinking, and snacking

              • Coffee shop
              • Restaurants
              • Room service [24-hour]

              Services and conveniences

              • Dry cleaning
              • Elevator
              • Laundry service
              • Safety deposit boxes
              • Shops
              • Smoke-free property
              • Smoking area

              Access

              • Check-in/out [express]
              • Front desk [24-hour]
              • Pets allowed

              Getting around

              • Car park [on-site]
              • Valet parking

              Available in all rooms

              • Air conditioning
              • Free bottled water
              • Non-smoking
              • Shower
              Location
              Jalan Ambengan No. 14, Surabaya Center, Surabaya, Indonesia, 60272
              Very good
              Location

              7.6

              Airports

              • Juanda International Airport (SUB)
                14.4 km
              • Abdul Rachman Saleh Airport (MLG)
                75.9 km

              Public transportation

              • Gubeng Train Station
                1.2 km
              • Semut Train Station
                1.3 km

              Hospital or clinic

              • Puskesmas Ketabang
                240 m

              Shopping

              • Tunjungan Plaza
                1.1 km

              Convenience store

              • Indomaret
                470 m

              Cash withdrawal

              • ATM
                230 m
              What's nearby

              Popular landmarks

              • Tunjungan Plaza
                1.1 km
              • Suramadu National Bridge
                1.2 km
              • Tugu Pahlawan
                1.4 km
              • Monkasel (Submarine Monument)
                1.8 km
              • Sampoerna Museum
                3.1 km
              • Bungkul Park
                4.0 km
              • Surabaya's Zoo
                4.7 km
              • Surabaya Town Square
                4.7 km
              • Pakuwon Food Festival
                6.5 km
              • Masjid Nasional Al Akbar Surabaya
                9.6 km

              Nearby landmarks

              • Toeng Mart
                180 m
              • Puskesmas Ketabang
                240 m
              • Taman Ekspresi
                310 m
              • Taman Buah Undaan
                330 m
              • Muhammad Cheng Hoo Mosque
                360 m
              • Rumah Sakit Mata Undaan
                380 m
              • Masjid Cheng Hoo Mosque
                380 m
              • Dr. Silvester Hariwidodo D.Spa
                410 m
              • Blok E RS Adi Husada
                440 m
              • UGD RS Adi Husada
                470 m
              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Property policies
              Children and extra beds

              Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

              All children are welcome.

              Infant 0-3 year(s)
              Stay for free if using existing bedding.
              Baby cot/crib may be requested directly from the property.
              Children 4-11 year(s)
              Stay for free if using existing bedding.
              If you need an extra bed, it will incur an additional charge.
              Guests 12 years and older are considered as adults
              Must use an extra bed which will incur an additional charge.
              Others
              • When booking more than 5 rooms, different policies and additional supplements may apply.
              Some helpful facts

              Check-in/Check-out

              • Check-in from12:00
              • Check-out until12:00
              • Reception open until00:00

              Getting around

              • Airport transfer fee20 usd
              • Distance from city center4. Km
              • Travel time to airport (minutes)34

              The property

              • Non-smoking rooms/floorsYes
              • Number of bars/lounges1
              • Number of floors4
              • Number of restaurants1
              • Number of rooms 39
              • Room voltage220
              • Year property opened2013
              • Most recent renovation2013

              Reviews of Hotel Emerald Surabaya from real guests

              Provided by verified guests of Agoda
              7.3
              /
              10
              Cleanliness7.7
              Facilities7.5
              Location7.6
              Room comfort and quality7.2
              Service7.2
              Value for money7.7
              High score for Surabaya
              Rating
              9+ Exceptional (5)
              8-9 Excellent (5)
              7-8 Very Good (22)
              6-7 Good (18)
              <6 Below Expectation (23)
              Time of the year
              Mar - May (16)
              Jun - Aug (4)
              Sep - Nov (23)
              Dec - Feb (30)
              All guests (88)
              All languages

              Show reviews that mention 

              Showing 73 verified guest comments
              1234
              6.0
              noki from Indonesia
              Business traveler
              Deluxe Plus
              Stayed 2 nights in September 2013

              cheap hotel”

              cheap, clean, and comfortable

              Hotel emerald Surabaya, is an environment friendly apartment block located central surabaya and the bustling Industrial / Commercial Area of Surabaya. We provides our Guests with a convenient and affordable accommodation and easy access to many of attractions and shopping experience that Surabaya has to offer. Guests may also enjoy our wide array of facilities and services including Free pick up from Juanda Airport

              Reviewed October 25, 2013

              See room deals

              7.0
              Very good
              Riotaro from Indonesia
              Couple
              Superior
              Stayed 1 night in April 2014

              clean budget hotel”

              clean, affordable, modern

              it is not too centrally located but with (rent) a car, you could conveniently reach any of Surabaya famous shopping center like Plaza Surabaya, Grand City, Tunjungan Plaza, HiTech Mall in a matter of minutes (5-10 mins).

              Reviewed April 21, 2014

              See room deals

              6.3
              Good
              ivan from Indonesia
              Business traveler
              Superior
              Stayed 1 night in September 2015

              comfy and nice room”

              clean, spot, and service

              eventho i stayed for only one night, the place is very nice and looks clean. the downside is that the wifi is not stable enough for me to work. overall its good to stay for businnes in central surabaya

              Reviewed September 10, 2015

              See room deals

              5.7
              Dhany from Indonesia
              Family with teens
              Deluxe
              Stayed 2 nights in February 2016

              Clean Budget Hotel”

              Value for Money, Cleanliness, Free Breakfast

              Emerald is a Budget Hotel. It is indeed Value For Money. Room is very compact but clean. Breakfast is included in the room price. Not much variety and taste is average. But no problem as it is Free. Location is not in town centre, but not to far from major Shopping Centres (about 10-15 minutes by Taxi).

              Reviewed March 04, 2016

              See room deals

              9.3
              Exceptional
              Mince from Indonesia
              Family with young children
              Stayed 1 night in December 2013

              Nice room”

              The hotel is new.

              The location of the hotel is near to shopping mall.

              Reviewed January 10, 2014

              See room deals

              7.0
              Very good
              meliani from Indonesia
              Business traveler
              Superior
              Stayed 1 night in February 2014

              Recommended hotel to stay”

              centrally located, clean and attentive staff

              This hotel is nice and comfort hotel to stay. Especially, i like the clean bath room, one of my first attention when i choose the hotel.

              Reviewed February 24, 2014

              See room deals

              7.2
              Very good
              jeany from Indonesia
              Couple
              Superior
              Stayed 6 nights in February 2016

              good budget hotel”

              good budget hotel. we got Chinese new year fruit parcel from the hotel as a monthly surprise

              Reviewed February 18, 2016

              See room deals

              7.7
              Very good
              Maria from Indonesia
              Solo traveler
              Superior
              Stayed 1 night in December 2013

              nice stay”

              clean, friendly staff, city center

              no elevator in this hotel, and no various menu for breakfast

              Reviewed January 02, 2014

              See room deals

              6.0
              MUHAMAD from Malaysia
              Family with teens
              Deluxe Plus
              Stayed 1 night in January 2014

              Everything was quite good...”

              The staff was good, The location is centrally located and the price is reasonable...

              This hotel was a cheap hotel and centrally located and the room is clean and also the staff is quite.friendly to the customers....

              Reviewed February 01, 2014

              See room deals

              6.0
              Felicia from Indonesia
              Business traveler
              Deluxe Plus
              Stayed 1 night in March 2014

              Okay for experience ”

              Cheap. Okay location.

              So so hotel, considering the price. Everything is standard. Maybe not coming back.

              Reviewed June 21, 2014

              See room deals

              7.3
              Very good
              NUR from Indonesia
              Business traveler
              Superior
              Stayed 1 night in February 2014

              Not bad”

              clean, comfort

              Good location, but there is no Lift in this hotel.

              Reviewed August 18, 2014

              See room deals

              6.3
              Good
              Mei from Malaysia
              Group
              Deluxe
              Stayed 2 nights in August 2015

              Good stay but not a convenient location”

              Good staffs, nice and comfortable room

              Overall, the room is good but just so happened saw its dirty under the bed when I was looking for something. The cafe is small and needs improvements, very limited choice for breakfast and their service at dinner is slow. Need to get hot water from the cafe if you want. And the place is a little bit off, not much shops nearby.

              Reviewed August 18, 2015

              See room deals

              6.3
              Good
              Faruq from Indonesia
              Business traveler
              Deluxe
              Stayed 1 night in November 2015

              Need an Improvement for the better”

              Location and good Staff

              I have requested the room on the upstairs with queen/single bed as I'm solely but they provide our room on the ground floor with twin beds. What for? Need an improvement on the breakfast menu. Another thing is many mosquitos in the room.

              Reviewed November 18, 2015

              See room deals

              7.7
              Very good
              tri from Indonesia
              Solo traveler
              Deluxe
              Stayed 2 nights in May 2015

              a fine hotel for my money”

              location, clean and good service

              I feel satisfy during my stay, especially for location and service

              Reviewed May 08, 2015

              See room deals

              6.3
              Good
              kumala from Indonesia
              Couple
              Superior
              Stayed 1 night in December 2015

              middle class just for sleep”

              good location

              worth for price and location

              Reviewed January 07, 2016

              See room deals

              6.0
              Ricky from Indonesia
              Business traveler
              Superior
              Stayed 2 nights in May 2014

              a simple stay for simple traveller”

              clean location and helpful staffs

              simple stay, breakfast okay, staff is friendly, room is clean

              Reviewed May 30, 2014

              See room deals

              8.0
              Excellent
              daniel from Indonesia
              Couple
              Superior
              Stayed 1 night in December 2014

              Nice”

              good

              nice room

              Reviewed April 26, 2015

              See room deals

              6.0
              kumala from Indonesia
              Family with young children
              Superior
              Stayed 1 night in December 2015

              small hotel budegeting hotel”

              good location

              comfortable with small room

              Reviewed January 07, 2016

              See room deals

              5.0
              ananto from Indonesia
              Group
              Deluxe
              Stayed 2 nights in September 2014

              standard hotel”

              location in city, standard hotel, clean

              standard hotel

              Reviewed March 23, 2015

              See room deals

              7.7
              Very good
              Hariyadi from Indonesia
              Family with young children
              Superior
              Stayed 2 nights in December 2015

              Great stay”

              Location. Cozyness. Staff

              Great

              Reviewed December 22, 2015

              See room deals

              1234
              This is a popular property. Don't miss out!

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