The right choice”

The Hotel Ciputra World Surabaya was above my expectation. Everything in the hotel is above average and in fact even the rest rooms as a "wow" factor. Everyone was very friendly from the honest security guards to the hotel General Manager Ms Christiane Wasfy who was herself very outstanding after meeting her personally during her rounds in the hotel. The hotel is in tip top condition with big room and very luxurious with nice bed to rest. We had a magnificent spread of local and international foods for breakfast. The hotel also have a great view of Surabaya city at the 22nd floor of their rooftop swimming pool and health spa. Ciputra World mall is one of the best malls in Surabaya with very good shop and wonderful restaurants to chose from that made me loose my diet. The only lacking is hospitality during check-in is missing and check-in can be improved and personalised like other five star status hotel because guest appreciate after their long travel to be greeted well with a welcome drink. The choice of choosing Hotel Ciputra World was the correct one for us and is on the top of the list to stay in Surabaya for the future return visit. A big thank you and best regards to all the staff's in Hotel Ciputra World for our great stay.

Wonderful stay”

This is our first visit to Surabaya. Prior to this trip, we have only visited the smaller Indonesian islands such as Batam and Bintan. The 4-5 stars accommodation in these places is often over-rated. Hence, we went with zero expectation this time round. However, we were pleasantly surprised by the high level of service and attention to details. People We experienced warm hospitality from the entire service team (from reception desk, bell desk, room service, house cleaning, restaurant). A special mention goes to the bell desk staff (we forgot his name) who helped us secure Mount Bromo tour booking at such short notice. We went Surabaya mainly for Mount Bromo. Little did we know that the tour agency we have in mind was closed for Lunar New Year. So we were very grateful to have the hotel’s recommendation and are satisfied with the tour service. Location With vehicles travelling at an average speed of 30km/h in town, it is better to stay within walking distance to a big mall so you’ll save time and transport fee. The Ciputra Mall next door (sheltered linkway) is a great place to shop and has a wide variety of restaurants. Alternatively, you can easily get a cab to Tunjungan Plaza (approx 50k rupiah / 20mins travelling time), one of the biggest mall in Surabaya. Food We were blown away with the Buffet Breakfast spread. The quality is above averagr and I like the wide variety of juices. We have also used Room Service and find the quality good and service fast. Sleep Quality The mattress quality is great. Just the right amount of firmess. They also have 4 types of pillows for you to choose from upon request. Wifi Decent speed and it is FREE, enough said.

Great location, breakfast and attentive staff”

I frequently visit Surabaya, but this is my first time to stay at Ciputra World Hotel Surabaya. Just next to Ciputra World Mall Surabaya, this file stars hotel is one of the best in town. Their reception lobby located at 8F, mall and apartment simply at same complex. I got a free upgrade to Superior Room at 20F with a very nice view of the city. Surely will stay in Ciputra again if I visit Surabaya.

Newest 5-star Hotel in Surabaya”

Perfect as always...Will not go to other hotel in Surabaya...Ciputra is the newest 5-star hotel in Surabaya...clean, friendly staff, beautifully decorated room...Best of all the hotel is located just above Ciputra World Mall Surabaya...What more can you expect...You have everything that you need just right at your door step...5 thumbs up!!!

Great Hotel”

Hotel Ciputra World is one of if not the best hotel to stay in Surabaya. It is located next to Ciputra World Mall one of the best shopping malls in Surabaya. Visitor driving to the hotel may not like the fact that the hotel share parking with the mall. Free consierge parking should be included in the service, being a five star hotel.

Pleasant business”

I need a place to rest that is comfortable and clean, after I do full day business activities in the city of Surabaya. During my 3 night stay at Ciputra World Hotel, I felt that my fatigue was replaced. Room conditions are comfortable and clean, not noisy, and everything is neat. It's easy to get everything you need, because this hotel has a modern mall in the same location.

New hotel attached to shopping mall”

Overall it was a nice experience to stay at the Hotel Ciputra World Surabaya. Super swimming pool you can see the city view from 22 floor of the hotel but definitely the wind blows very strong. Breakfast was so so for 5 star rating hotels. The room was perfect and large bed is super.

Agoda Service vs. Hotel Ciputra World Surabaya Service”

⁠I’d like to refer to my stay at Hotel Ciputra World Surabaya on 31st August - 1st September. On 31st August when I arrived the hotel and checked-in around 7.15pm, I found that I have made a mistake on my reservation. It was supposed to be dated 31st August - 1st September but instead it was 30th - 31st August. So I then spoke to the receptionist at the check-in counter (Ms. Faiz) and showed her my air ticket (arrival to Surabaya on 31st August morning), and asked for her consideration to amend/revise the reservation. She asked me to refer to Agoda customer service. I then called Agoda customer service and my case was handled by Ms. Ani. Ms. Ani then spoke to Hotel Ciputra World Surbaya's customer service representative and unfortunately, the proposal was rejected. I then spoke to the duty manager that night, Ms. Dian, and explained my situation to her that firstly, I am a regular customer in Ciputra Hotel Surabaya and that since the beginning I have not made this mistake before. Second, I ask for her consideration to amend/revise the reservation. However, to my surprise, instead of proposing to me a solution to the problem, she rejected in an inappropriate manner stating: “If everyone made the same mistake like you (me), then we (ciputra hotel) are in trouble”. I admit that this is my mistake, but should the hotel not approve my request, I do not think as a duty manager, she should answer me in this manner considering: I just arrived my hotel at 7.15pm, which means I had a long day If she does not approve, she could propose with me a solution: offer another reservation or possibly a discounted rate for the mistake I have made. I then tried to call the general manager, Ms. Christiane Wasfy, but unfortunately it was 7.15pm and she has already left the office. The next day was a public holiday so I did not manage to talk to her. After speaking to Ms. Dian, I received a call from Agoda's staff who handled my case, Ms. Ani, and was told that Agoda is willing to

Good Hotel, Comfort bedroom and very friendly staf”

This hotel is new, and no doubt they claimed they are the 5 star hotel. I stayed in grand deluxe room, which is pretty good, clean, comfort bed and nice city view. The location is very good because it is in the center of developed area in Surabaya. Connected to Ciputra Mall, near to business central. The staff was very friendly, they smiled, greet us everytime. Breakfast was excellent, many various food you can choose. The quality is also good. Definitely will return to this hotel. Cheers

Luxury Hotel at the heart of Surabaya City”

arrived Ciputra late evening. the lobby is on the 6th floor. as I enter the building, it feels very luxury, they really pay attention to the details of the interior. and the room also looks very comfortable. I'm very satisfied staying in Ciputra, on my next business trip to Surabaya, probably this Hotel is in my Top List of choice.

Entrance not same the similar five star hotel.”

I loved stay at the Hotel Ciputra World - Surabaya. Because excellent service and cleaners. But the entrance not strategic, in the behind of Shopping Centre. Thank you for services

Simply world class!”

The room is a top of the line luxury. One of the best I've seen, even when compared to a 5-star hotel in developed countries. Location is perfect, just steps away from the newest mall in the city, and in Surabaya Center, so it's pretty strategic. Staff is extremely polite and professional. A few notes: 1. Hotel had only been open for 2 weeks, so there was some constructions in the parking area or lobby. 2. Parking is a little bit confusing to get to the hotel and elevator to the hotel from the parking structure is extremely small. But, everything else is superb.

new luxury hotel”

This is our first time to stay in Ciputra World. The hotel is very new, all interior was excellent also for the amenities. Room was comfort and clean. Staff was helpful and friendly. But the roof top floor not finished yet especially gym, so there is some construction worked also in some other floor. Ciputra World Mal is next step, is easy for us to go shopping and find some our needs. Breakfast menu is good. We will stay in this hotel again in next visit.

Good staff service, nice sky pool!”

We had a wonderful but short stay with Ciputra World Hotel. Whatever I needed, the staff came to provide and fix almost immediately. We had in-room dining as most food were closed by then and it was quite a spread that satisfied our stomached, although I feel it can be improved. Sky pool was fantastic! We loved the view and I think they have everything you need will ever need in the room. :)

Maybe it's a 5* standard price?”

Location attached to the ciputra world, 1 of the largest mall in surabaya which has everything in it. Didn't tried all of the facilities but did tried the gym at the hotel, it was adequate and cozy. For 5* in surabaya i thought it was pretty good.

Great Hotel and Location”

Great hotel at the heart of West Surabaya. Directly connected to the Ciputra World mall which is complete. And even has a great church at the Theatre.

High class hotel; some low class guests”

First, this is a TRUE 5-star hotel by International standards - not just marketing hype on a website. From the lobby, lounge, and rooms to the rooftop pool, it is all breathtaking. The service also exceeds expectations. Wonderful! EXCEPT...at the breakfast restaurant. The room is elegant and peaceful, but some guests seem to have no idea how to behave in polite company. And management seems not to care. At a table next to me, parents gave their child a tablet playing "Baby Shark" over and over at full volume. I asked to move to another table, but there was a woman playing videos at high volume, while the man shouted into a video chat. Why cant people respect other's right to enjoy the peace? I suggest that the restaurant manager ask those people to keep the volume down to their own table, or to step outside to make calls etc. Or soon this 5-star hotel will be downgraded.I hope not!

Business trip alone with my wife’”

It was only one night but we enjoyed our stay. The location is perfect as well being connected to Ciputra Mall, makes it even better. Room was spacious and no noise from the streets could be heard. Looking forward to stay again there when back to Surabaya.

A great connecting Mall Hotel and Modern design”

It was very comfortable hotel, very modern and sleek design. I think it's recently renovated. Located in the center of Surabaya, near to any places. It connected with the mall of Ciputra. The staff is very helpful. The room was clean and amenities is very complete. One thing is the downside is, my bathroom was smell. I think it was the previous tenant. Too bad the staff didn't notice this when they clean the room. It was late so I didn't bother asking for changing my room.

new 5 star hotel in Surabaya”

Best hotel in Surabaya. On top of Ciputra World Mall. Clean and well designed room. Friendly staffs. Trully 5 star.