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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Removed from saved list

8.8

Excellent

2,164 reviews

2,164 reviews

Housekeeping102
Breakfast45
Shops36
See map

9

Exceptional

Location rating score

Exceptional location - 1.96 kilometers from city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Ciputra World Surabaya

320 m

Ciputra World Mall

320 m

Museum 45

420 m

Popular landmarks
Surabaya Town Square

1.5 km

Surabaya's Zoo

2.3 km

Bungkul Park

2.5 km

Tunjungan Plaza

4.0 km

Monkasel (Submarine Monument)

4.0 km

Closest landmarks
Desperados Bar

250 m

Embassy of China

350 m

Puskesmas Pembantu Gunungsari

560 m

Posyandu Sartika

610 m

Klinik Alma Karya

770 m

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Jl. Mayjen Sungkono Kav.87 - 89, Surabaya Center, Surabaya, Indonesia, 60224 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Located in heart of Surabaya

Front desk [24-hour]

Airport transfer

Excellent breakfast

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

11 travelers have booked today.

Value for money8.5
Distance to city center3.8 km
Location rating9.0
Nearest airportJuanda International Airport (SUB)
Distance to airport12.4 km

Rooms available at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Excellent
Room comfort & quality

8.6

Deluxe Twin Room
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 2 single beds
Enter dates to see prices
Grand Deluxe Twin
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive Deluxe King Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Deluxe Twin
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive Deluxe Twin
...
  • Room size: 30 m²/323 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Suite
...
  • Room size: 60 m²/646 ft²
  • Outdoor view
  • 1 double bed
Enter dates to see prices
Executive Grand Deluxe
...
  • Room size: 36 m²/388 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
Enter dates to see prices
Superior Deluxe Double
...
  • Room size: 33 m²/355 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe Queen Room
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Executive Club Grand Deluxe Room
...
  • Room size: 37 m²/398 ft²
  • Outdoor view
  • 1 king bed and 2 single bed...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 440220 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Wake up to a great buffet breakfast at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International. Asian breakfast is available for guests. There's an additional charge of 187550 IDR for adults and 93775 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International. Small or intimate events like birthday parties, entertainment events and graduation parties can also be accomodated. Services for in-house catering, wireless internet and audio-visual equipment are offered to help your event go smoothly.

Can business events be hosted at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

On-site venues and convenient event services make Hotel Ciputra World Surabaya managed by Swiss-Belhotel International an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 450 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Restaurants including Starbucks Ciputra World, KFC and Double Dipps Donuts & Coffee are popular in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International’s neighborhood which is known as Surabaya Center.

What popular shopping places are close to Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Shopping options in Hotel Ciputra World Surabaya managed by Swiss-Belhotel International’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near Hotel Ciputra World Surabaya managed by Swiss-Belhotel International?

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International’s location in the Surabaya Center neighborhood makes it close to famous attractions including Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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Explore the neighborhood

What people love about Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

  • 9.6

    Exceptional
    Cleanliness

    "The hotel is clean, facility is sufficient, breakfast wide varies, infinity pool, massage service and stuff very helpful."

    Roy

    |

    September 8, 2022

  • 10

    Exceptional
    Staff 

    "Clean and great hotel, friendly staff."

    Vivi

    |

    August 30, 2022

  • 9.2

    Exceptional
    Spaciousness

    "Room was spacious, clean and well maintaned."

    Andreas

    |

    August 21, 2022

Property ranking|Compared to 854 Surabaya properties
See all rankings
Room comfort score
8.6/10
Cleanliness score
9.1/10
Location score
9/10
Service score
8.9/10
Better than
99
%
of Surabaya properties
Better than
96
%
of Surabaya properties
Better than
93
%
of Surabaya properties
Better than
92
%
of Surabaya properties
Overall rating:

8.8

Excellent
2,164 reviews
Cleanliness
9.1
Facilities
8.8
Location
9.0
Read all reviews >
What travelers say they love:
It was clean and every thing was perfect.
Yannick from Switzerland
Couple
More about Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

More about Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Hotel Ciputra World Surabaya managed by Swiss-Belhotel International

Never miss a single attraction in Surabaya when staying at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International. Getting around in Surabaya is easy when staying at this hotel, strategically placed right in the heart of the city.
At Hotel Ciputra World Surabaya managed by Swiss-Belhotel International, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and car hire services provided by the hotel make exploring Surabaya even more convenient.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International are designed for comfort. For your comfort, some rooms at the hotel are equipped with air conditioning. Some rooms at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International even come with extra design features such as a separate living room. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a coffee or tea maker, bottled water, instant coffee and instant tea at your disposal. Hotel Ciputra World Surabaya managed by Swiss-Belhotel International also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at Hotel Ciputra World Surabaya managed by Swiss-Belhotel International begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. Hotel Ciputra World Surabaya managed by Swiss-Belhotel International caters to its guests varied dietary restrictions with cuisine types such as halal available.
A memorable night with your travel companions can be had without going far, at the hotel's bar.
Apart from amenities and services, Hotel Ciputra World Surabaya managed by Swiss-Belhotel International goes the extra mile to make sure all guests make the most of their time. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the massage, hot tub, spa and sauna. Spend some time relaxing at the hotel's pool.
Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's shared lounge and TV area, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops available right on-site.


Around the property

Experience all the sights and local attractions of Surabaya with Hotel Ciputra World Surabaya managed by Swiss-Belhotel International as your base. Never forget your time in Surabaya with a special gift or trinket from Tunjungan Plaza just 4.0 km away.


Reasons to stay here

Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 98% of the city's other accommodations.
Past guests love the cleanliness here, ranking it higher than 95% of the city's accommodation.
Guests who stayed here really appreciated the room comfort, scoring it higher than 99% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.8

Most talked about facilities

Breakfast

72 mentions

Housekeeping

62 mentions

Swimming Pool

45 mentions

Food & Dining

23 mentions

Languages spoken

  • English
  • Indonesian

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Pool with view
  • Sauna
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoking area

For the kids

  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Desk
  • Free bottled water
  • Ironing facilities
  • Satellite/cable channels
  • Shower
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Halal
  • Buffet
Restaurants on site

The Gallery Restaurant

  • Cuisine: American, Asian, Chinese
  • Menu: Buffet, A-la-carte
Location
Jl. Mayjen Sungkono Kav.87 - 89, Surabaya Center, Surabaya, Indonesia, 60224
Exceptional
Location

9

Airports

  • Juanda International Airport (SUB)
    12.4 km
  • Abdul Rachman Saleh Airport (MLG)
    71.8 km

Public transportation

  • Wonokromo Railway Station
    2.6 km
  • Margorejo
    3.2 km

Hospital or clinic

  • Puskesmas Pembantu Gunungsari
    560 m

Shopping

  • Tunjungan Plaza
    4.0 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Surabaya Town Square
    1.5 km
  • Surabaya's Zoo
    2.3 km
  • Bungkul Park
    2.5 km
  • Tunjungan Plaza
    4.0 km
  • Monkasel (Submarine Monument)
    4.0 km
  • Masjid Nasional Al Akbar Surabaya
    5.0 km
  • Tugu Pahlawan
    5.5 km
  • Suramadu National Bridge
    6.3 km
  • Sampoerna Museum
    7.0 km
  • Pakuwon Food Festival
    9.5 km

Nearby landmarks

  • Desperados Bar
    250 m
  • Ciputra World Surabaya
    320 m
  • Ciputra World Mall
    320 m
  • Embassy of China
    350 m
  • Museum 45
    420 m
  • Puskesmas Pembantu Gunungsari
    560 m
  • Posyandu Sartika
    610 m
  • Klinik Alma Karya
    770 m
  • RS Kodam Brawijaya
    880 m
  • Puskesmas Dukuh Kupang
    1.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee440220 IDR
  • Distance from city center3.8 km
  • Travel time to airport (minutes)21

Extras

  • Breakfast charge (unless included in room price)187550 IDR

The property

  • Number of bars/lounges1
  • Number of floors22
  • Number of restaurants1
  • Number of rooms 212
  • Year property opened2014
  • Most recent renovation2014

Parking

  • Daily parking fee0 IDR

Reviews of Hotel Ciputra World Surabaya managed by Swiss-Belhotel International from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.1
Facilities8.8
Location9.0
Room comfort and quality8.6
Service8.9
Value for money8.5
High score for Surabaya
Rating
9+ Exceptional (519)
8-9 Excellent (212)
7-8 Very Good (228)
6-7 Good (43)
<6 Below Expectation (57)
Time of the year
Mar - May (248)
Jun - Aug (267)
Sep - Nov (242)
Dec - Feb (302)
All guests (1,908)
All room types
All languages

Show reviews that mention 

Showing 1,059 verified guest comments
12345
10.0
Exceptional
DWI from Singapore
Business traveler
Deluxe Room
Stayed 1 night in July 2019

So enjoy to stay at CW Surabaya, so clean n friendly staff. Good locations as well ”

I am very particular with the bathroom, and I found CW Surabaya have a good maintenance and cleanliness. Keep it up. And I just want to highlight that the glass door at bathroom may need to put a sticker as it too clear and we might not seen that having a door. Just for safety reason. Overall is satisfied and I will continue to stay there while in Surabaya.

Reviewed July 23, 2019

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Dear Mr/s. Dwi, Thank you for staying with us and taking the time to write this positive reviews. We are happy to hear that you like our room cleanliness and the maintenance as well. We took a note for your constructive feedback about the bathroom glass door for considering the safety. We are really appreciating your feedback. Once again, thank you for promoting us and we are all looking forward to welcoming you back soon. Warm regards, Patrick Beck / General Manager

Responded July 24, 2019
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
10.0
Exceptional
Isman from Indonesia
Business traveler
Executive Deluxe King Room
Stayed 3 nights in October 2019

Pleasant business”

I need a place to rest that is comfortable and clean, after I do full day business activities in the city of Surabaya. During my 3 night stay at Ciputra World Hotel, I felt that my fatigue was replaced. Room conditions are comfortable and clean, not noisy, and everything is neat. It's easy to get everything you need, because this hotel has a modern mall in the same location.

Reviewed October 21, 2019

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Dear Isman, Thank you for staying with us at Ciputra World Surabaya Hotel and taking your time to write this positive review. We are pleased to hear that you enjoy the stay with us and happy with your comfortable and clean room, as well as the hotel location that adjacent to the mall, so everyone is easy to get what they need. Once again, thank you for promoting us and we are all looking for welcoming you back in your nearest visit. With warm regards, Team Management

Responded October 22, 2019
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
10.0
Exceptional
sara from Malaysia
Family with young children
Grand Deluxe Twin
Stayed 1 night in August 2019

great & strategic hotel”

location is great coz connect with mall, check in was smooth and a welcome drink/cake was offered. the breakfast very great & delicious. all staff were polite and friendly. room clean and excellent. love stay here and will came again.

Reviewed August 06, 2019

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Dear Ms. Sara, Thank you for choosing us and taking the time to write this positive online review. We are pleased to hear that you enjoyed the stay with us, the location that attached to the mall, the breakfast menu, the cleanliness and polite employee as well. Once again, thank you for promoting us and we are all looking forward to welcoming you back in the nearest visit to Surabaya. Warm regards, Team Management

Responded August 07, 2019
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
10.0
Exceptional
Laurencia from Indonesia
Solo traveler
Deluxe Twin Room
Stayed 1 night in September 2021

Grand deluxe for the win”

Hands down one of the most aesthetically pleasing room I've ever visited. Everything was clean and working well. Love the bath tub. I wish it was more sound proof, since I can still here some noises from next door. But it was mild and didn't bother me too much.

Reviewed September 12, 2021

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Dear Laurencia, Thank you for staying at Hotel Ciputra World Surabaya and taking your time to share your experience. We are glad that you have wonderful experience with us. We look forward to welcoming you back soon. Warm regards, Team Management

Responded September 21, 2021
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
10.0
Exceptional
Nathanael from Indonesia
Family with young children
Deluxe Twin Room
Stayed 1 night in January 2021

Amazing 5 star hotel next to mall”

This hotel really tick all our boxes. Next to mall (literaly steps away from mall ciputra). Close to toll roads. It look very brand new and luxury. We got upgraded to the bathtub room ( shout out to Tiara in FO). Bathroom looks realy nice and stylish. The only dowside is the breakfast is not really a buffet breakfast due to covid (on weekdays) so cant really compare it to other 5 stars in Surabya. Car packing also a little bit confusing as they share with the mall. All in all our stay was very enjoy able and would definitely return

Reviewed January 30, 2021

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Dear Nathanael, Thank you for staying at Hotel Ciputra World Surabaya and taking your time to write this review with the generous score. We are pleased to know that you enjoy staying with us. Your feedback is really meaningful to us. We will always improve our service to meet guest expectations. We look forward to welcoming you back soon. Warm regards, Team Mangement.

Responded February 06, 2021
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
10.0
Exceptional
Lindawaty from Indonesia
Family with teens
Deluxe Twin Room
Stayed 2 nights in October 2020

The CLassic great Hotel ”

This is my 2nd stay and i was surprised to know that the hotel upgrade my room to 2 levels above...thanks for the treatment, I will be back again soon and sure stay back! clean and value for money hotel (I FALL IN LOVE with the mattress) best ever!

Reviewed October 10, 2020

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Dear Lindawaty, Thank you for staying with us at Ciputra World Surabaya Hotel and taking your time to write this positive review and give us rating 10 out of 10. We are please to know that you like the stay with us and happy with the service and fall in love with our mattress :) We are all looking forward to welcoming you back to stay with us and have another wonderful experience. Once again, thank you for promoting us. Warm regards, Team Management

Responded October 28, 2020
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
9.6
Exceptional
Anne from Singapore
Couple
Executive Deluxe King Room
Stayed 2 nights in December 2019

Ciputra - a trusted hotel brand when in IND”

This was our third time in a CIPUTRA property in Indonesia. Their rooms are very clean, simply but tastefully furnished and very good value for money, even for their smaller Cibubur property. They straddle both tourists and discerning business traveller segments effortlessly. If on business, the Executive Club rooms are recommended. They are bigger, don't cost a whole lot more than the Standard Deluxe. It also gets you into the Executive Club, which is very conducive for business meetings and hosting small groups. They only need to work harder on their Executive Club's breakfast spread. Other than that, the service exudes warm and very accommodating Indonesian hospitality, which never fails. They are truly a home grown local brand all Indonesians can be proud of.

Reviewed February 17, 2020

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Dear Anne, Thank you very much for your kind words about your recent stay at Ciputra World Hotel Surabaya. We are pleased to read about our rooms cleanliness and tastefully furnished as well. We always aim at providing an outstanding service with a personal touch and it is indeed comments like yours which really boost the team to do what we really love: creating memorable stays for our guests. We are all look forward to welcoming you back soon for another wonderful stay with us. With very warm regards, Team Management

Responded February 18, 2020
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
10.0
Exceptional
Liyana from Indonesia
Family with young children
Deluxe Queen Room
Stayed 1 night in May 2022

Great location, five star hotel with affordable price”

The staffs were very helpful, and the room was clean also.. The location is great, near toll road and just short walk to the ciputra world mall.. Lots of food choice and shops inside..

Reviewed May 04, 2022

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Dear Liyana, Thank you for staying at Hotel Ciputra World Surabaya and taking your time to write this positive review. We are glad that you enjoyed your stay with us. We look forward to welcoming you back soon. Warm regards, Team Management

Responded May 07, 2022
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
10.0
Exceptional
Nurdiana from Malaysia
Group
Executive Deluxe King Room
Stayed 1 night in July 2019

Nice 5 star hotel”

Purposely book this hotel as I never hear this hotel brand before. Smooth check in, but their executive room doesn't have bath tub, spacious room, they provide pillow menu for you to choose but not sure if its only for executive room or applicable to all. Breakfast selection, just so-so (for me) compared to other 5 star hotel. Tried their in house spa, excellent service. And this hotel attached with Ciputra mall.

Reviewed July 18, 2019

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Dear Mrs. Nurdiana, Thank you for staying with us and taking the time to write this positive review. We are happy to hear that you like your room and the SPA as well. We do apologize if your stay was not up to your expectation in regards with no bath tub and also breakfast menu's everyday. Actually we have provided a bath tub for Grand Deluxe room type and above. And for the breakfast menu, we will discuss it further with our team. Once again, we do apologize and thank you for letting us know about this matter. Looking forward to welcoming you back soon. Warm regards, Team Management

Responded July 18, 2019
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
10.0
Exceptional
lydiawati from Australia
Couple
Luxury Superior Room
Stayed 1 night in April 2019

Always excellent”

I always stay here whenever I come to Surabaya, it's very nice clean room and excellent location. Highly recommended as this hotel is not that far from the airport too.

Reviewed May 14, 2019

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Dear Guest, Thank you for staying with us and write your online review. We are very happy to hear that you enjoy the stay with us. Looking forward to welcoming you back soon and Warm Regards, Christiane / General Manager

Responded May 15, 2019
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
9.6
Exceptional
Chris from Singapore
Business traveler
Deluxe Room
Stayed 2 nights in June 2019

Great 5 stars hotel with good facilities”

Great 5 stars hotel with good facilities, modern touch/not old design hotel, digital TV, nice mattress, selection of pillow, glasses bathroom, great swimming pool, gym, connected with Luxury mall and many other things that will make you stay comfortable. The surrounded traffic is not really crowded and jam. Great selection of breakfast and delicious. There was a smell @16th floor but the hotel staff help to move my room to 19th floor. Thank you and appreciate for the great services.

Reviewed July 03, 2019

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Dear Valued Guest, Thank you for staying with us and taking the time to write this positive online review. We are very happy to hear that you enjoy the stay with us. Once again, thank you and we are all looking forward to welcoming you back soon. Warm regards, Team Management

Responded July 04, 2019
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
10.0
Exceptional
Chananchida from Thailand
Business traveler
Superior Deluxe Twin
Stayed 2 nights in October 2019

Exceptional”

hotel is very convenience. very comfortable for 2 people and business trip, very nice decoration. lobby is not G floor. breakfast is also acceptable. staff is very nice service.

Reviewed November 01, 2019

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Dear Chananchida, Thank you for choosing and staying with us at Ciputra World Surabaya. We are pleased to hear that you enjoy the stay with us and happy with the convenience in our hotel, the breakfast we provide and nice staff as well. Once again, thank you for promoting us and we are all looking forward to welcoming you back for another wonderful experience with us. With very warm regards, Team Management

Responded November 04, 2019
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
10.0
Exceptional
Cristian from Brazil
Couple
Deluxe Room
Stayed 1 night in April 2019

Business trip alone with my wife’”

It was only one night but we enjoyed our stay. The location is perfect as well being connected to Ciputra Mall, makes it even better. Room was spacious and no noise from the streets could be heard. Looking forward to stay again there when back to Surabaya.

Reviewed June 03, 2019

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Dear Guest, Thank you for staying with us and taking the time to write your online feedback. Looking forward to welcoming you back and warm regards, Christiane / General Manager

Responded June 10, 2019
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
10.0
Exceptional
CHANG from South Korea
Business traveler
Deluxe Room
Stayed 1 night in September 2019

Very nice hotel with shopping mall”

this hotel is connected to shopping mall, so easy to access there for shopping and food. room is big and had great view. also swimming pool and fitness center was also nice. I would like to stay there if I visit Suravaya again.

Reviewed October 04, 2019

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Dear Chang, Thank you for choosing and staying with us and taking the time to write this positive review. We are pleased to hear that you like your stay with us, happy with your spacious room and great view, the pool and the fitness center that located at 22nd floor. We are all looking forward to welcoming you back with us and have another wonderful experience. With warm regards, Team Management

Responded October 07, 2019
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
10.0
Exceptional
Wiwat from Thailand
Business traveler
Deluxe Twin Room
Stayed 3 nights in September 2019

Exceptional”

The hotel is very clean. It is located beside a nice shopping mall. Very recommended as it is so comfortable and safe. The price is really reasonable too.

Reviewed September 18, 2019

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Dear Wiwat, Thank you for choosing and staying with us at Ciputra World Surabaya. We are pleased to hear that you like the hotel cleanliness, the location that adjacent to the mall, and reasonable prices as well. We have commitment to serve our guest with care. Once again, thank you for promoting us and we are all looking forward to welcoming you back soon for another wonderful experience. With warm regards, Team Management

Responded September 19, 2019
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
10.0
Exceptional
Noor from Malaysia
Family with teens
Deluxe Twin Room
Stayed 2 nights in January 2020

We had a wonderful stay. The staff is excellent and very polite ..”

The staff and Chef at the restaurant was veryyyyy kind and helpful . A staff name UMAM was especially attentive . Food was also good. Will definitely come back

Reviewed January 19, 2020

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Dear Noor, Thank you for choosing and staying with us at Ciputra World Surabaya Hotel and taking your time to write this positive review. We are pleased to hear that you enjoy the stay with us, and happy with the food and service given by Umam. We assure you that Umam will received your compliment to him. Once again, thank you and we are all looking forward to welcoming you back with us. With warm regards, Team Management

Responded January 20, 2020
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
9.6
Exceptional
Andrei from United Kingdom
Group
Deluxe Room
Stayed 1 night in July 2019

Exceptional”

Wonderful hotel with amazing rooms. It isn't very close to the airport, but we had no problems with traffic when catching an early flight. It is just above a mall, they have spa and gym facilities, also a few pools and a jacuzzi. Staff is very friendly. The rooms are quite big with views overlooking the city, bathroom is very nice. For dinner and breakfast they have buffets, a huge array of options, definitely don't miss this! The only problem is that although the rooftop area looks amazing, the water temperature control is not the best. The pool was a bit too cold and the jacuzzi was boiling hot, so you couldn't really use these facilities as much as you'd like to.

Reviewed July 27, 2019

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Dear Mr. Andrei, Thank you for staying with us and taking the time to write in this positive online review. We are very happy to hear that you like our rooms, our facilities, our foods and the friendly staffs as well. We took a note of your point about the temperature in jacuzzi that hot and we knowing that at our 22nd floor it's windy and make the pool is cold. We apologize if your stay was not up to your expectation. We immediately shared this problem with the team to take action and prevent such disturbance in the future. Once again, thank you for your promotions and we are all looking forward to welcoming you back soon. Warm regards, Team Management

Responded July 29, 2019
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
10.0
Exceptional
Andreas from Indonesia
Family with young children
Grand Deluxe Twin
Stayed 2 nights in October 2020

Nice Hotel in Town”

It really is a nice hotel, with good location. Staff are friendly, Room Spacious, all good but may be for outdoor parking lot the can consider to install a canopy or something in case of rainy season.

Reviewed December 26, 2020

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Dear Andreas, Thank you for staying at Hotel Ciputra World Surabaya and take your time to write good review. We are glad to know that you are happy staying with us. We look forward to welcoming you back. Warm regards, Team Management

Responded December 28, 2020
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
10.0
Exceptional
caroline from Indonesia
Couple
Grand Deluxe Twin
Stayed 1 night in November 2021

great stay”

easy and fast check in and check out they give me birthday cake. and they really fast everytime i ask for room service. thank you ciputra :) i have a really great stay in here.

Reviewed November 24, 2021

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Dear Caroline, Thank you for staying at Hotel Ciputra World Surabaya and giving rating 10 out of 10. We are glad that you have great experience during your stay with us. We look forward to welcoming you soon. Warm regards, Team Management

Responded November 29, 2021
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
10.0
Exceptional
Chris from Australia
Couple
Deluxe Twin Room
Stayed 4 nights in November 2019

Older Hotel, but still great value”

Really like this hotel , everything was perfect. Location is close to everything. If in Surabaya again, I would definitely stay here. Thank You for an enjoyable stay.

Reviewed October 06, 2020

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Dear Chris, Thank you for staying with us at Ciputra World Surabaya Hotel and taking your time to write this positive review and give us rating 10 out of 10. We are please to know that you like the stay with us and happy with the location and according to you, everything is perfect. We are all looking forward to welcoming you back to stay with us and have another wonderful experience. Once again, thank you for promoting us. Warm regards, Team Management

Responded October 28, 2020
Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
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