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Hotel Ciputra World Surabaya managed by Swiss-Belhotel International
Jl. Mayjen Sungkono Kav.87 - 89, Surabaya Center, Surabaya, Indonesia, 60224 - See map
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.
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Highlights
Indonesia Care
Certifies impeccable cleanliness, hygiene, and contactless safety practices
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Facilities
Airport transfer
Valet parking
Shuttle service
Free Wi-Fi in all rooms!
Check-in/out [express]
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/781/781121/781121_16090814390046242797.jpg?ca=6&ce=1&s=98x98&ar=1x1)
So enjoy to stay at CW Surabaya, so clean n friendly staff. Good locations as well ”
I am very particular with the bathroom, and I found CW Surabaya have a good maintenance and cleanliness. Keep it up. And I just want to highlight that the glass door at bathroom may need to put a sticker as it too clear and we might not seen that having a door. Just for safety reason. Overall is satisfied and I will continue to stay there while in Surabaya.
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Dear Mr/s. Dwi, Thank you for staying with us and taking the time to write this positive reviews. We are happy to hear that you like our room cleanliness and the maintenance as well. We took a note for your constructive feedback about the bathroom glass door for considering the safety. We are really appreciating your feedback. Once again, thank you for promoting us and we are all looking forward to welcoming you back soon. Warm regards, Patrick Beck / General Manager
Pleasant business”
I need a place to rest that is comfortable and clean, after I do full day business activities in the city of Surabaya. During my 3 night stay at Ciputra World Hotel, I felt that my fatigue was replaced. Room conditions are comfortable and clean, not noisy, and everything is neat. It's easy to get everything you need, because this hotel has a modern mall in the same location.
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Dear Isman, Thank you for staying with us at Ciputra World Surabaya Hotel and taking your time to write this positive review. We are pleased to hear that you enjoy the stay with us and happy with your comfortable and clean room, as well as the hotel location that adjacent to the mall, so everyone is easy to get what they need. Once again, thank you for promoting us and we are all looking for welcoming you back in your nearest visit. With warm regards, Team Management
great & strategic hotel”
location is great coz connect with mall, check in was smooth and a welcome drink/cake was offered. the breakfast very great & delicious. all staff were polite and friendly. room clean and excellent. love stay here and will came again.
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Dear Ms. Sara, Thank you for choosing us and taking the time to write this positive online review. We are pleased to hear that you enjoyed the stay with us, the location that attached to the mall, the breakfast menu, the cleanliness and polite employee as well. Once again, thank you for promoting us and we are all looking forward to welcoming you back in the nearest visit to Surabaya. Warm regards, Team Management
Grand deluxe for the win”
Hands down one of the most aesthetically pleasing room I've ever visited. Everything was clean and working well. Love the bath tub. I wish it was more sound proof, since I can still here some noises from next door. But it was mild and didn't bother me too much.
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Dear Laurencia, Thank you for staying at Hotel Ciputra World Surabaya and taking your time to share your experience. We are glad that you have wonderful experience with us. We look forward to welcoming you back soon. Warm regards, Team Management
Amazing 5 star hotel next to mall”
This hotel really tick all our boxes. Next to mall (literaly steps away from mall ciputra). Close to toll roads. It look very brand new and luxury. We got upgraded to the bathtub room ( shout out to Tiara in FO). Bathroom looks realy nice and stylish. The only dowside is the breakfast is not really a buffet breakfast due to covid (on weekdays) so cant really compare it to other 5 stars in Surabya. Car packing also a little bit confusing as they share with the mall. All in all our stay was very enjoy able and would definitely return
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Dear Nathanael, Thank you for staying at Hotel Ciputra World Surabaya and taking your time to write this review with the generous score. We are pleased to know that you enjoy staying with us. Your feedback is really meaningful to us. We will always improve our service to meet guest expectations. We look forward to welcoming you back soon. Warm regards, Team Mangement.
The CLassic great Hotel ”
This is my 2nd stay and i was surprised to know that the hotel upgrade my room to 2 levels above...thanks for the treatment, I will be back again soon and sure stay back! clean and value for money hotel (I FALL IN LOVE with the mattress) best ever!
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Dear Lindawaty, Thank you for staying with us at Ciputra World Surabaya Hotel and taking your time to write this positive review and give us rating 10 out of 10. We are please to know that you like the stay with us and happy with the service and fall in love with our mattress :) We are all looking forward to welcoming you back to stay with us and have another wonderful experience. Once again, thank you for promoting us. Warm regards, Team Management
Ciputra - a trusted hotel brand when in IND”
This was our third time in a CIPUTRA property in Indonesia. Their rooms are very clean, simply but tastefully furnished and very good value for money, even for their smaller Cibubur property. They straddle both tourists and discerning business traveller segments effortlessly. If on business, the Executive Club rooms are recommended. They are bigger, don't cost a whole lot more than the Standard Deluxe. It also gets you into the Executive Club, which is very conducive for business meetings and hosting small groups. They only need to work harder on their Executive Club's breakfast spread. Other than that, the service exudes warm and very accommodating Indonesian hospitality, which never fails. They are truly a home grown local brand all Indonesians can be proud of.
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Dear Anne, Thank you very much for your kind words about your recent stay at Ciputra World Hotel Surabaya. We are pleased to read about our rooms cleanliness and tastefully furnished as well. We always aim at providing an outstanding service with a personal touch and it is indeed comments like yours which really boost the team to do what we really love: creating memorable stays for our guests. We are all look forward to welcoming you back soon for another wonderful stay with us. With very warm regards, Team Management
Great location, five star hotel with affordable price”
The staffs were very helpful, and the room was clean also.. The location is great, near toll road and just short walk to the ciputra world mall.. Lots of food choice and shops inside..
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Dear Liyana, Thank you for staying at Hotel Ciputra World Surabaya and taking your time to write this positive review. We are glad that you enjoyed your stay with us. We look forward to welcoming you back soon. Warm regards, Team Management
Nice 5 star hotel”
Purposely book this hotel as I never hear this hotel brand before. Smooth check in, but their executive room doesn't have bath tub, spacious room, they provide pillow menu for you to choose but not sure if its only for executive room or applicable to all. Breakfast selection, just so-so (for me) compared to other 5 star hotel. Tried their in house spa, excellent service. And this hotel attached with Ciputra mall.
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Dear Mrs. Nurdiana, Thank you for staying with us and taking the time to write this positive review. We are happy to hear that you like your room and the SPA as well. We do apologize if your stay was not up to your expectation in regards with no bath tub and also breakfast menu's everyday. Actually we have provided a bath tub for Grand Deluxe room type and above. And for the breakfast menu, we will discuss it further with our team. Once again, we do apologize and thank you for letting us know about this matter. Looking forward to welcoming you back soon. Warm regards, Team Management
Always excellent”
I always stay here whenever I come to Surabaya, it's very nice clean room and excellent location. Highly recommended as this hotel is not that far from the airport too.
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Dear Guest, Thank you for staying with us and write your online review. We are very happy to hear that you enjoy the stay with us. Looking forward to welcoming you back soon and Warm Regards, Christiane / General Manager
Great 5 stars hotel with good facilities”
Great 5 stars hotel with good facilities, modern touch/not old design hotel, digital TV, nice mattress, selection of pillow, glasses bathroom, great swimming pool, gym, connected with Luxury mall and many other things that will make you stay comfortable. The surrounded traffic is not really crowded and jam. Great selection of breakfast and delicious. There was a smell @16th floor but the hotel staff help to move my room to 19th floor. Thank you and appreciate for the great services.
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Dear Valued Guest, Thank you for staying with us and taking the time to write this positive online review. We are very happy to hear that you enjoy the stay with us. Once again, thank you and we are all looking forward to welcoming you back soon. Warm regards, Team Management
Exceptional”
hotel is very convenience. very comfortable for 2 people and business trip, very nice decoration. lobby is not G floor. breakfast is also acceptable. staff is very nice service.
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Dear Chananchida, Thank you for choosing and staying with us at Ciputra World Surabaya. We are pleased to hear that you enjoy the stay with us and happy with the convenience in our hotel, the breakfast we provide and nice staff as well. Once again, thank you for promoting us and we are all looking forward to welcoming you back for another wonderful experience with us. With very warm regards, Team Management
Business trip alone with my wife’”
It was only one night but we enjoyed our stay. The location is perfect as well being connected to Ciputra Mall, makes it even better. Room was spacious and no noise from the streets could be heard. Looking forward to stay again there when back to Surabaya.
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Dear Guest, Thank you for staying with us and taking the time to write your online feedback. Looking forward to welcoming you back and warm regards, Christiane / General Manager
Very nice hotel with shopping mall”
this hotel is connected to shopping mall, so easy to access there for shopping and food. room is big and had great view. also swimming pool and fitness center was also nice. I would like to stay there if I visit Suravaya again.
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Dear Chang, Thank you for choosing and staying with us and taking the time to write this positive review. We are pleased to hear that you like your stay with us, happy with your spacious room and great view, the pool and the fitness center that located at 22nd floor. We are all looking forward to welcoming you back with us and have another wonderful experience. With warm regards, Team Management
Exceptional”
The hotel is very clean. It is located beside a nice shopping mall. Very recommended as it is so comfortable and safe. The price is really reasonable too.
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Dear Wiwat, Thank you for choosing and staying with us at Ciputra World Surabaya. We are pleased to hear that you like the hotel cleanliness, the location that adjacent to the mall, and reasonable prices as well. We have commitment to serve our guest with care. Once again, thank you for promoting us and we are all looking forward to welcoming you back soon for another wonderful experience. With warm regards, Team Management
We had a wonderful stay. The staff is excellent and very polite ..”
The staff and Chef at the restaurant was veryyyyy kind and helpful . A staff name UMAM was especially attentive . Food was also good. Will definitely come back
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Dear Noor, Thank you for choosing and staying with us at Ciputra World Surabaya Hotel and taking your time to write this positive review. We are pleased to hear that you enjoy the stay with us, and happy with the food and service given by Umam. We assure you that Umam will received your compliment to him. Once again, thank you and we are all looking forward to welcoming you back with us. With warm regards, Team Management
Exceptional”
Wonderful hotel with amazing rooms. It isn't very close to the airport, but we had no problems with traffic when catching an early flight. It is just above a mall, they have spa and gym facilities, also a few pools and a jacuzzi. Staff is very friendly. The rooms are quite big with views overlooking the city, bathroom is very nice. For dinner and breakfast they have buffets, a huge array of options, definitely don't miss this! The only problem is that although the rooftop area looks amazing, the water temperature control is not the best. The pool was a bit too cold and the jacuzzi was boiling hot, so you couldn't really use these facilities as much as you'd like to.
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Dear Mr. Andrei, Thank you for staying with us and taking the time to write in this positive online review. We are very happy to hear that you like our rooms, our facilities, our foods and the friendly staffs as well. We took a note of your point about the temperature in jacuzzi that hot and we knowing that at our 22nd floor it's windy and make the pool is cold. We apologize if your stay was not up to your expectation. We immediately shared this problem with the team to take action and prevent such disturbance in the future. Once again, thank you for your promotions and we are all looking forward to welcoming you back soon. Warm regards, Team Management
Nice Hotel in Town”
It really is a nice hotel, with good location. Staff are friendly, Room Spacious, all good but may be for outdoor parking lot the can consider to install a canopy or something in case of rainy season.
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Dear Andreas, Thank you for staying at Hotel Ciputra World Surabaya and take your time to write good review. We are glad to know that you are happy staying with us. We look forward to welcoming you back. Warm regards, Team Management
great stay”
easy and fast check in and check out they give me birthday cake. and they really fast everytime i ask for room service. thank you ciputra :) i have a really great stay in here.
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Dear Caroline, Thank you for staying at Hotel Ciputra World Surabaya and giving rating 10 out of 10. We are glad that you have great experience during your stay with us. We look forward to welcoming you soon. Warm regards, Team Management
Older Hotel, but still great value”
Really like this hotel , everything was perfect. Location is close to everything. If in Surabaya again, I would definitely stay here. Thank You for an enjoyable stay.
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Dear Chris, Thank you for staying with us at Ciputra World Surabaya Hotel and taking your time to write this positive review and give us rating 10 out of 10. We are please to know that you like the stay with us and happy with the location and according to you, everything is perfect. We are all looking forward to welcoming you back to stay with us and have another wonderful experience. Once again, thank you for promoting us. Warm regards, Team Management