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Holiday Inn Baguio City Centre
Holiday Inn Baguio City Centre
Holiday Inn Baguio City Centre
Holiday Inn Baguio City Centre
Holiday Inn Baguio City Centre
Holiday Inn Baguio City Centre
Holiday Inn Baguio City Centre

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7.9

Very good

1,037 reviews

1,037 reviews

Housekeeping40
Breakfast12
View4
See map

8.2

Excellent

Location rating score

Excellent location - 200 meters from city center
Excellent for walking
Parking
FREE
Walkable places
Mother Earth

320 m

R. Lapid's Chicharon

350 m

Baguio Athletic Bowl

380 m

Seoul Shopping Center

420 m

Mt. Cloud Bookshop

520 m

Popular landmarks
Session Road

870 m

Our Lady of Atonement Cathedral

930 m

Baguio Botanical Garden

1.4 km

Philippine Military Academy

2.2 km

Tam-Awan Village

2.2 km

Closest landmarks
Pines View Hotel Parking

40 m

UV Express Garage

220 m

Swimming Pool

390 m

Kisad Road Pay Parking

430 m

Orchidarium Parking Space

510 m

Holiday Inn Baguio City Centre

No. 56 Legarda Road, Baguio City Proper, Baguio, Philippines, 2600 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Baguio City Proper part of Baguio, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Mines View Park. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

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Highlights

550 meters to public transportation

Check-in [24-hour]

Excellent breakfast

550 meters to Burnham Park

Complimentary WIFi in all rooms

Safety Seal

The Safety Seal is issued by the Department of Tourism to affirm that this accommodation establishment is compliant with the minimum public health standards set by the government and uses a contact tracing application.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Car park

Complimentary WIFi in all rooms

Luggage storage

Cash withdrawal

Check-in/out [private]

Exercise area

Restaurants

This property is in high demand!

4 travelers have booked today.

Value for money7.5
Distance to city center1 km
Location rating8.2
Nearest airportLoakan Airport (BAG)
Distance to airport4.1 km

Rooms available at Holiday Inn Baguio City Centre

1 Bedroom Suite Non Smoking
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior Room
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
2 Double Beds Standard
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 double beds
Enter dates to see prices
2 Double Beds Standard City View
...
  • Room size: 25 m²/269 ft²
  • City view
  • 2 double beds
Enter dates to see prices
1 King Superior Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King City View Non-Smoking
...
  • Room size: 25 m²/269 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Bed Standard Walk-In Shower
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Deluxe King Room - Non-Smoking
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 King Deluxe Non Smoking
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Family Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 3 double beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Holiday Inn Baguio City Centre?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Holiday Inn Baguio City Centre?

For those who wish to drive their own cars, Holiday Inn Baguio City Centre has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel.

Is breakfast offered at Holiday Inn Baguio City Centre?

Wake up to a great buffet breakfast at Holiday Inn Baguio City Centre. There's an additional charge of 750 PHP for adults and 325 PHP for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Holiday Inn Baguio City Centre?

Holiday Inn Baguio City Centre features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Holiday Inn Baguio City Centre?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Holiday Inn Baguio City Centre. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Holiday Inn Baguio City Centre?

On-site venues and convenient event services make Holiday Inn Baguio City Centre an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 5 venues can accommodate up to 600 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Holiday Inn Baguio City Centre?

Holiday Inn Baguio City Centre does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Holiday Inn Baguio City Centre?

The closest train, metro, or bus station is Ohayami Bus Terminal, 540 m away from Holiday Inn Baguio City Centre.

What restaurants are nearby Holiday Inn Baguio City Centre?

Holiday Inn Baguio City Centre’s neighborhood is Baguio City Proper which includes popular restaurants such as Route 55, Sweetmates and KING CHEF Dimsum Kitchen Baguio.

What popular shopping places are close to Holiday Inn Baguio City Centre?

Located in the Baguio City Proper area, Holiday Inn Baguio City Centre is close to great shopping choices like SM City Baguio, Central market and Maharlika Building.

What are popular attractions near Holiday Inn Baguio City Centre?

Holiday Inn Baguio City Centre is located in Baguio City Proper area, which is famous for attractions such as Burnham Park, Session Road and Tam-Awan Village.

What popular natural sightseeing spots are close to Holiday Inn Baguio City Centre?

Holiday Inn Baguio City Centre is located within Baguio City Proper, which makes it conveniently close to natural sights including Strawberry Farm, GSIS Forest Reservation and Mount Mirador.

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Explore the neighborhood

What people love about Holiday Inn Baguio City Centre

  • 10

    Exceptional

    "Perfect place to stay in Baguio."

    Simeon

    |

    August 1, 2022

  • 8.8

    Excellent
    Staff 

    "The location is good, staffs are accommodating and the hotel in general is tidy."

    Maria

    |

    July 31, 2022

  • 8.8

    Excellent

    "all in all it was a nice experience"

    Shantalle

    |

    July 27, 2022

Overall rating:

7.9

Very good
1,037 reviews
Cleanliness
8.0
Facilities
7.4
Location
8.2
Read all reviews >
What travelers say they love:
Super accommodating and courteous staff from the parking lot...
Alexander from Philippines
Couple
More about Holiday Inn Baguio City Centre

More about Holiday Inn Baguio City Centre

Holiday Inn Baguio City Centre

There is never a shortage of things to do in Baguio. Staying at Holiday Inn Baguio City Centre, located just minutes away from the city center, means you will not miss any of Baguio amazing sights.
The facilities and services provided by Holiday Inn Baguio City Centre ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes.
In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment.
Experience high-quality room facilities during your stay at Holiday Inn Baguio City Centre. The hotel provides linen service and blackout curtains in some rooms for the benefit of guests. Some selected rooms at Holiday Inn Baguio City Centre include a separate living room, as part of the room design. Some selected rooms have television and cable TV to keep guests entertained.
The hotel also provides guests with bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
To fill your days, be sure to check out the fantastic facilities offered at Holiday Inn Baguio City Centre. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.

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Amenities and facilities
Very good
Facilities

7.4

Most talked about facilities

Breakfast

14 mentions

Housekeeping

9 mentions

Food & Dining

6 mentions

Languages spoken

  • English
  • Filipino

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Coffee shop
  • Restaurants
  • Room service

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Elevator
  • Food delivery
  • Ironing service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]

Available in all rooms

  • Bathrobes
  • Closet
  • Coffee/tea machine
  • Complimentary drinking water
  • Fan
  • Hair dryer
  • Hypoallergenic
  • Iron and ironing board
  • Laptop workspace
  • Linens
  • Lock box in room
  • Non-smoking
  • Phone
  • Satellite/cable channels
  • Slippers
  • Wi-Fi
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
Restaurants on site

Lamisaan Dining & Bar

  • Cuisine: American, Asian, Chinese
  • Menu: Buffet, A-la-carte
Location
No. 56 Legarda Road, Baguio City Proper, Baguio, Philippines, 2600
Excellent
Location

8.2

Airports

  • Loakan Airport (BAG)
    4.1 km 20 min drive
  • Dr.Juan C. Angara Airport (BQA)
    122.8 km

Public transportation

  • Ohayami Bus Terminal
    550 m
  • Victory Liner Bus Terminal
    1.1 km

Hospital or clinic

  • BSP Pharmacy
    510 m

Shopping

  • SM City Baguio
    760 m

Convenience store

  • 7 Eleven
    480 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Burnham Park
    560 m
  • Session Road
    870 m
  • Our Lady of Atonement Cathedral
    930 m
  • Baguio Botanical Garden
    1.4 km
  • Philippine Military Academy
    2.2 km
  • Tam-Awan Village
    2.2 km
  • The Mansion
    3.2 km
  • Good Shepherd Convent
    3.5 km
  • Mines View Park
    4.0 km
  • Strawberry Farm
    6.3 km

Nearby landmarks

  • Pines View Hotel Parking
    40 m
  • UV Express Garage
    220 m
  • Mother Earth
    320 m
  • R. Lapid's Chicharon
    350 m
  • Baguio Athletic Bowl
    380 m
  • Swimming Pool
    390 m
  • Seoul Shopping Center
    420 m
  • Kisad Road Pay Parking
    430 m
  • Orchidarium Parking Space
    510 m
  • BSP Pharmacy
    510 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00
  • Reception open until00:00

Getting around

  • Distance from city center1 km

Extras

  • Breakfast charge (unless included in room price)750 PHP
  • Daily Internet/Wi-Fi fee0 PHP

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors8
  • Number of restaurants1
  • Number of rooms 185
  • Room voltage220

Parking

  • Daily parking fee0 PHP

Reviews of Holiday Inn Baguio City Centre from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.0
Facilities7.4
Location8.2
Service8.3
Value for money7.5
High score for Baguio
Rating
9+ Exceptional (94)
8-9 Excellent (23)
7-8 Very Good (43)
6-7 Good (16)
<6 Below Expectation (56)
Time of the year
Mar - May (65)
Jun - Aug (56)
Sep - Nov (35)
Dec - Feb (76)
All guests (664)
All room types
All languages

Show reviews that mention 

Showing 232 verified guest comments
12345
10.0
Exceptional
Maria from Philippines
Couple
Superior Room
Stayed 2 nights in March 2019

Exceptional”

The Holiday Inn Baguio does not appear in our GPS (car), fortunately we have waze to guide us. There is still one more issue, my husband who is a smoker ( uses IQOS) cant find a smoking area in your hotel. Hope you can fix this. Thank you

Reviewed March 22, 2019

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Hello Maria. Thank you for staying with us and for sharing your review. We are not sure why we cannot be found by your GPS in your car but we will investigate about this to make sure that all guest will not get lost when coming here at Holiday Inn Baguio City Centre. We also would like to apologize that we do not have a smoking area inside our hotel. We need to comply with the city ordinance that implements a Smoke-Free Baguio. We hope you could understand these guidelines that we need to follow. We hope you stay with us again. Best Regards, Your Holiday Inn Baguio City Centre team.

Responded March 25, 2019
Holiday Inn Baguio City Centre
8.4
Excellent
Jo from Philippines
Couple
2 Double Beds Standard
Stayed 3 nights in April 2019

Holy Week Vacation”

I really like the rooms of Holiday Inn , that's why when they opened their hotel in Baguio, I didn't think twice to book. The restaurant's food selection is superb! The staff were awesome, especially their Supervisor, I wasn't able to get his name, but he was really good and very attentive to all guest request. Thank you Holiday Inn!

Reviewed June 17, 2019

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Dear Jo Thank you for staying at Holiday Inn® and for sharing your feedback. We are happy to hear that you liked our rooms, our food and our staffs. We hope you stay with us again. Best Regards, Your Holiday Inn® Baguio City Centre team.

Responded June 20, 2019
Holiday Inn Baguio City Centre
9.2
Exceptional
bartolome from Philippines
Couple
1 King City View Non-Smoking
Stayed 2 nights in September 2018

Better than most hotels in Baguio”

Aside from being a new hotel, it has great staff in all areas of the hotel... from the reception, security, restaurant, and housekeeping. Everyone was respectful and approachable. It does have great comfy beds, neat, modern and well-equipped baths, and quite spacious rooms. Will surely stay here again on my return to Baguio.

Reviewed September 07, 2018

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Dear bartolome, Thank you very much for the great feedback! We appreciate your time in completing this review. So delighted you enjoyed the service and accommodations. Our team works hard to ensure all of our guests have a wonderful experience while visiting Baguio City. I will certainly pass your comments to the team. We hope to have you join us again soon and we very much appreciate your business. Sincerely, Lera P., Distribution and Relationship Marketing Manager

Responded September 10, 2018
Holiday Inn Baguio City Centre
10.0
Exceptional
Daphney from Philippines
Couple
Superior Room
Stayed 1 night in November 2019

We just had an exceptional stay! ”

The staffs are really pleasant and accommodating. The rooms are really clean, comfortable and spacious. We just got breakfast included during our stay, I must say the food that we ate at the buffet are all good. Ample parking. Very accessible to nearby location and landmarks. Would definitely love to stay here again, whenever we visit to Baguio soon.

Reviewed November 17, 2019

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Dear Daphney Thank you for staying at Holiday Inn® Baguio City Centre and for sharing your feedback! We are happy to hear that you had an exceptional stay. We are also delighted that you are happy with our staffs, clean and spacious rooms, our breakfast buffet, and our location. We look forward to your next stay here at our hotel and to your next visit here in Baguio. Best Regards, Your Holiday Inn® Baguio City Centre team

Responded November 19, 2019
Holiday Inn Baguio City Centre
10.0
Exceptional
Marie from Philippines
Couple
Superior Room
Stayed 2 nights in January 2021

Excellent Service!”

Thank you Holiday Inn Baguio for a very memorable experience. Keep up the good work.

Reviewed January 25, 2021

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Dear Marie, Thank you very much for the great review! We are happy that you had a memorable experience with us. We hope you stay with us again. Best Regards, Your Holiday Inn® Baguio City Centre team

Responded January 26, 2021
Holiday Inn Baguio City Centre
9.2
Exceptional
Ruben from Philippines
Couple
1 Bedroom Suite Non Smoking
Stayed 2 nights in March 2019

Great Stay”

We had a great stay. My wife was impressed with the room. However, we encountered a problem that seemingly the aircon in our room was not working (not blowing cold air). Even we were in Baguio, my wife found the room a bit hot. Overall, the room and the staff were all great.

Reviewed March 18, 2019

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Dear Ruben Thank you for staying with us and for sharing your review. We are pleased to hear that you had a great stay with us. Apologies for some concerns you had with us. We will make sure to fix this problem as soon as possible. Best Regards, Your Holiday Inn Baguio City Centre. Thank you!

Responded March 25, 2019
Holiday Inn Baguio City Centre
7.6
Very good
Abdulrahman from Saudi Arabia
Couple
1 King Bed Standard Walk-In Shower
Stayed 3 nights in July 2018

Good location far from noise, clean. friebdly staff. bad breakfast”

Staffs are very sweet, hotel is very new so most taxis don't know it unless you use GPS. the rooms are clean and good. Safe and in a nice place for fresh air. Breakfsst only has cake and pork I can say yhis hotel might best the best in Baguio city.

Reviewed August 05, 2018

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Hello Abdulrahman, Thank you for taking the time to tell us about your experience. We are delighted to hear that you liked our friendly service and comfortable rooms. Please know that your feedback about the breakfast very seriously and we will use this improve our breakfast offering. We hope that you will give us the opportunity to serve you again in the future. Sincerely, Lera P., Distribution and Relationship Marketing Manager

Responded September 10, 2018
Holiday Inn Baguio City Centre
8.0
Excellent
Fred
Couple
1 King City View Non-Smoking
Stayed 2 nights in May 2019

Nice Hotel”

Holiday Inn Baguio is a nice place. It is centrally located and quite new with all the fancy light switches will stay there again 👍

Reviewed May 27, 2019

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Dear Fred Thank you for staying at Holiday Inn® Baguio City Centre and for sharing your review! We are glad to hear that you are happy with our location and with our modern features. We hope you stay with us again. Best Regards, Your Holiday Inn® Baguio City Centre team

Responded June 11, 2019
Holiday Inn Baguio City Centre
10.0
Exceptional
Jhoie from Philippines
Couple
1 King Superior Non-Smoking
Stayed 2 nights in February 2021

Eye Catching”

What more can i say? The rate say everything. Oh yeah by the way the food is so great. Since we were kapampangan we have kinda pretentious taste buds but NAAAH in Holiday Inn☝ such a tidy, tasty and flavorful Foodddiieee😋😋😋. Must try! Room? 🔟✔✔✔ Staff? 🔟✔✔✔

Reviewed February 19, 2021

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Dear Jhoie, Thank you very much for the great review! It delights us to hear that you are happy with our food in our restaurant, our rooms, and with our staff. We hope you stay with us again! Best regards, Your Holiday Inn, Baguio City Centre team.

Responded February 26, 2021
Holiday Inn Baguio City Centre
9.2
Exceptional
Maylene from Philippines
Family with young children
2 Double Beds Standard City View
Stayed 1 night in December 2020

Value For Money During The Pandemic”

Was looking for a nice comfortable hotel to spend Christmas at with my husband and toddler. Great location, great beds, big enough rooms, good city view. Breakfast food needs a lot of improvement. Staff are courteous but needs to improve on follow throughs (had to call twice for requests). Follows basic safety protocols during this pandemic.

Reviewed December 25, 2020

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Dear Maylene, Thank you for staying here at Holiday Inn® Baguio City Centre. It delights us to hear that you were happy spending the Holidays here in our hotel, with our view, location, and with our amenities. We apologize for some inconveniences because we are still in skeletal staff manning. But we assure you we'll improve our services and also our breakfast. We hope you stay with us again. Best Regards, Your Holiday Inn® Baguio City Centre team.

Responded January 26, 2021
Holiday Inn Baguio City Centre
10.0
Exceptional
Alessandra from Philippines
Couple
1 King Bed Standard Walk-In Shower
Stayed 3 nights in December 2020

Excellent! Definitely staying here again”

Exceeded all expectations. Excellent rooms, followed health protocols, great food, security and service! We stayed over the holidays and was pleased to see how properly managed the hotel was. Also no problem booking taxis here as well you can just tell the reception and they will book for you.

Reviewed January 11, 2021

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Dear Alessandra, Thank you very much for the great review! It delights us to hear that we were able to exceed your expectations. We hope you stay with us again. Best Regards, Your Holiday Inn® Baguio City Centre team

Responded February 05, 2021
Holiday Inn Baguio City Centre
5.6
Jhen from Philippines
Family with young children
Deluxe King Room - Non-Smoking
Stayed 2 nights in November 2018

Above average”

For a hotel that belongs to IHG group of hotels, i'm quite disappointed with pur stay at Holiday Inn Hotel Baguio. 1. the room is not that soundproof thus ypu can hear all the noises in the hallways. it's not relaxing 2. the value for money for the buffet is not good as well given the options.. for the breakfast, we inly enjoy the bacon and eggs that was being prepared outright but the rest, food is cold already. Given that it's in Baguio, they should have put something that will make the food hot. 3. parking is really hard. you really need to wait or opt not to use your car anymore if you've already parked.

Reviewed December 04, 2018

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Dear Jhen, Thank you for sharing your experience with us. We are glad to hear that you enjoyed some of the food that we prepared for you. We are terribly sorry that you are disappointed with your stay with us and for all the inconvenience that we caused you. We will be sending your review to each respective departments to resolve this issues and to make sure that this will never happen again. We hope that you will still give us another chance by staying with us again. Sincerely, Arvin D. Digital Marketing Specialist

Responded December 20, 2018
Holiday Inn Baguio City Centre
5.6
Joan from Philippines
Family with young children
Superior Room
Stayed 2 nights in April 2019

FIX YOUR AC!!!”

I booked this hotel because I am an IHG member and since it was a fairly new hotel, I thought the facilities would be quite new. I emailed the property ahead of time confirming the details. I informed them that we will be travelling with my baby who has eczema because she needs to sleep in a cold room to prevent full body rashes. They replied with a noted email so I trusted we will be given a proper room. I was wrong. The ac wasn’t able to cool the room and stayed at 24C all throughout the night. We changed rooms but still the same problem. We had to use an electric fan which gave us headache the next day. My sister stayed in a different room and she also had the same ac problem! The staff tried their best but there is really something wrong with the main airconditioning of the whole hotel because there were a lot of people complaining at the reception! The front desk told my husband that the duty manager will go to our room to check but they sent the electrician who had been checking it since yesterday to no avail. It’s very frustrating. Meanwhile, my daughter has developed rashes on her body already. If Baguio is at 10-12C now, I wouldn’t mind the ac being hot but it’s summertime! They should make sure this problem is being fixed or at least inform their incoming guests about it and not just shrug it off in hopes that we would understand. I demand an explanation as to why management has not acted on this issue. Their staff is courteous and all but when it comes to the health of my child, that’s a different story. I’m not expecting nor do I want any free things. I want a proper explanation from the hotel manager as to why this issue has not been resolved.

Reviewed April 19, 2019

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Dear Joan, Greetings from Holiday Inn Baguio City Centre! We appreciate you taking the time to share with us candid feedback about your recent stay at Holiday Inn Baguio. It is unfortunate to learn that we did not meet your expectations during your last stay. Rest assured that the management will look into all the issues raised and will certainly act on them. We hope for your kind understanding and we wish for your continued support and patronage to our brand. JAY SACLUTI Executive Assistant Manager

Responded April 28, 2019
Holiday Inn Baguio City Centre
6.0
Ma. from Philippines
Couple
Superior Room
Stayed 2 nights in June 2019

Terrible ”

Too expensive for the servive we received. Rooms and facilities are not as clean as other holiday inn hotels, toilets for guests are not sufficient, no or limited shuttle service, limited parking, aircon is not functioning well...staff are courteous, nice, and accommodating but in cases of big events or large guest turn out (as as the case during our check in), they are hopelessly undermanned and cannot meet the needs of the guests.

Reviewed June 24, 2019

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Dear Ma. Thank you for staying at Holiday Inn® Baguio City Centre and for sharing your feedback! We would like to sincerely apologize for the inconveniences you had on your recent stay with us. We assure you that we are fixing these issues as best as possible we can. We hope you would give us another chance to serve you again. Sincerely Your Holiday Inn® Baguio City Centre

Responded July 09, 2019
Holiday Inn Baguio City Centre
9.2
Exceptional
Vanessa from Philippines
Family with young children
2 Double Beds Standard
Stayed 2 nights in October 2018

Thank you Holiday Inn for the wonderful stay!”

I must say this hotel exceed our expectation, minimalist in a way, elegant and very clean. -THUMBS UP! 1. Internet was so fast you can even download a movie or a game in an instant. 2. Staffs from reception area was very accommodating actually all of them even the cleaners and the dining team from the restaurant. TRY their Chicken Biryani and their complimentary bread.... Oh La La! 3. The rooms are exquisite and modern. -SHOULD IMPROVE! 1. AIRCON!!! The aircon was centralized according to the staff the hallway temp was way cooler than our room, we attempted to transfer to other room twice and still the outside temp is way cooler than our room. 2. The breakfast buffet is very costly (1K+) 3. The location is practically near Burnham but not walkable did I make sense? :D Yes, it is near but for a Momshie like me walking and strolling my baby on the way to Burnham was hassle, the road is narrow, a lot of vehicles our passing by and there's one part of the road that was too steep.

Reviewed October 11, 2018

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Dear Vanessa, Thank you for taking the time to share your valuable feedback. We are working to ensure we offer a great product to our guests. We understand your disappointment regarding the room temperature and we do apologize for any inconvenience. We would like to invite you back to our hotel in the near future and we hope that you give us a second chance. Sincerely, Joanne Acott General Manager

Responded November 28, 2018
Holiday Inn Baguio City Centre
8.4
Excellent
Natividad from United States
Couple
2 Double Beds Standard
Stayed 2 nights in September 2018

Excellent”

It’s a new hotel located near city center.. staff are so polite. Rooms are spacious. Very nice en white sheets.. soft and smells fresh.. worth your money. Need more food breakfast selections but not bad.

Reviewed September 30, 2018

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Hello Natividad, Thank you for choosing Holiday Inn Baguio City Centre. I appreciate your positive feedback about our hotel. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you were satisfied with our rooms accommodations. Your suggestions regarding breakfast selection has been shared with the team. Thanks again for sharing your review and hope to welcome you back in our hotel in the future. Sincerely, Lera P. Distribution and Relationship Marketing Manager

Responded October 08, 2018
Holiday Inn Baguio City Centre
5.6
Hamzah from Saudi Arabia
Couple
1 King City View Non-Smoking
Stayed 3 nights in July 2018

Not a great stay”

The Hotel building need aircon because hot inside the room not the same weather of Baguio.. & them aircon is fake like nothing we called them many times to fix it they coming looking & they said good now, but still nothing changed & we changed the room but still same. & the bathroom is flooding. More troubles happen with us I cant mention all. The breakfast is good.

Reviewed July 06, 2018

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Dear Hamzah, Thank you for your comments. I would like to start by apologizing for the poor air conditioning and bathroom drainage problem in your room. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Thank you for staying with us, and we look forward to serve you again. Best Regards, Lera P., Distribution and Relationship Marketing Manager

Responded July 13, 2018
Holiday Inn Baguio City Centre
5.6
Ian from Philippines
Couple
1 King Superior Non-Smoking
Stayed 2 nights in October 2019

I should not have expected”

Not a pleasant experience on the first day. The original room that we were assigned to had a dysfunctional door, the aircon did not work and we even have trouble connecting into wifi. When we called the front desk, it took us a long time to connect and we have to dial several times for us to be able to report our concern . We ended up being transferred to another room but I am disappointed to know that they were not aware that the room has some problems. If they are checking the rooms regularly, how come this one was missed out. 2nd day was better but Ive observed that during breakfast that the drinks in the buffet dont have ice already just like how it was served on the first day. Is it because there were less number of guests already because it is a Monday? They could have been consistent. I had high expectations initially because I had a pleasant experience in Holiday Inn Makati but this one was a let down.

Reviewed October 26, 2019

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Dear iAN. Thank you for staying at Holiday Inn® Baguio City Centre and for sharing your feedback! We would like to sincerely apologize for the inconveniences you had on your recent stay with us. We assure you that we are fixing these issues as best as possible we can. We hope you would give us another chance to serve you again. Sincerely Your Holiday Inn® Baguio City Centre

Responded November 12, 2019
Holiday Inn Baguio City Centre
8.0
Excellent
Joel from Philippines
Family with young children
Superior Room
Stayed 1 night in June 2018

Great Hotel”

New Hotel at Baguio clean and quite. nice breakfast buffet. highly recommended hotel.

Reviewed June 18, 2018

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Dear Joel, Thank you for taking the time to tell us about your experience at Holiday Inn Baguio City Centre. It is our pleasure to know that you had a wonderful stay. We appreciate your feedback and we look forward to serve you again soon. Sincerely, Lera, Distribution and Relationship Marketing Manager

Responded June 25, 2018
Holiday Inn Baguio City Centre
6.0
melody from Philippines
Couple
Superior Room
Stayed 1 night in November 2019

Disappointed . Facilities not worth the money. Staffs are Good! ”

For our 2nd night in Baguio, i decided to stay in different hotel. Staffs are very helpful, they doing their best to please the customers even their gen mngr. We appreciate what they did to us. Facilities are failed. Two elevators are not working. So we used fire exit and service elevator. I've been reading some negative feedback regarding in acu few months ago. So i'm expecting okay na. I was wrong. Their ACU is still not working properly. My husband and i enjoyed the breakfast buffet. It was really good. After we ate our breakfast going back to the room we found out at the service elevator is not working na, Hindi na kinaya. So we go up using fire exit going to the 8th floor. *sigh* i never go back in this hotel.

Reviewed December 05, 2019

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Dear melody, We apologise for the disruption to your stay and the inconvenience caused. Thank you for your feedback. We have taken on board your experience and will inform our staff on a recommended procedure. The safety of our guests is something that we take very seriously and we have also contacted the vendor and are currently investigating the cause of the elevator malfunction. Please contact me or the Guest relations team if you have any questions or would like to discuss further. Kind regards, General Manager, Jakub Sippl

Responded December 10, 2019
Holiday Inn Baguio City Centre
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