Travelling to Vietnam? Read all updated requirements before you book.
Hoi An Sincerity Hotel and Spa
Hoi An Sincerity Hotel and Spa
Hoi An Sincerity Hotel and Spa
Hoi An Sincerity Hotel and Spa
Hoi An Sincerity Hotel and Spa
Hoi An Sincerity Hotel and Spa
Hoi An Sincerity Hotel and Spa

Removed from saved list

8.9

Excellent

3,274 reviews

3,274 reviews

Breakfast111
Housekeeping88
Beach39
See map

7.9

Very good

Location rating score

Very good location - 690 meters from city center
Popular neighborhood
Parking
FREE
Popular landmarks
Fukian Assembly Hall (Phuc Kien) 1.3 km
Hoi An Ancient Town 1.4 km
Hoi An Night Market 1.4 km
Japanese Covered Bridge 1.4 km
Central Market 1.4 km
Precious Heritage by Rehahn 1.5 km
Old House of Tan Ky 1.5 km
Tra Que Vegetable Village 1.6 km
An Bang Beach 2.9 km
Cua Dai Beach 3.1 km
Nearby landmarks
Sunshine Hotel Swimmong Pool 100 m
Chuc Thanh Pagoda 260 m
Superfit 320 m
Jack's Cat Cafe 520 m
Hoang Dung Martial Arts Club 540 m
Tiger Markets 550 m
Quan Kong Temple 570 m
Pacific Hospital 610 m
Tượng Đài Nguyễn Duy Hiệu 670 m
9 Mart 720 m

Hoi An Sincerity Hotel and Spa

1 Le Dinh Tham, Cam Chau, Hoi An, Vietnam - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Cam Chau part of Hoi An, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Hoi An Ancient Town as well as An Bang Beach nearby. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Show more

Highlights

Sparkling clean

Located in heart of Hoi An

Top Value

Check-in [24-hour]

Excellent room comfort & quality

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Exercise area
Swimming pool [outdoor]

Facilities

Front desk [24-hour]

Transport to airport

Bicycle rental

Valet parking

Exercise area

Spa

Shuttle service

Complimentary WIFi in all rooms

Cheaper than 91% of all properties in Hoi An in the last 24 hoursCompared to 941 Hoi An properties at Agoda for various dates
Value for money9.3
Distance to city center1.3 km
Location rating7.9
Nearest airportDa Nang International Airport (DAD)
Distance to airport23.1 km

Rooms available at Hoi An Sincerity Hotel and Spa

Exceptional
Room comfort & quality

9.3

Deluxe Room with Balcony
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Superior Room with Balcony
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 2 single beds or 1 double b...
Enter dates to see prices
Family Room
...
  • Room size: 35 m²/377 ft²
  • Outdoor view
  • 2 queen beds
Enter dates to see prices
Family with balcony
...
  • Room size: 35 m²/377 ft²
  • Pool view
  • 2 double beds
Enter dates to see prices
Connecting Room with Balcony
...
  • Room size: 57 m²/614 ft²
  • Outdoor view
  • 1 queen bed and 2 single be...
Enter dates to see prices
Junior Room with Balcony and City view
...
  • Room size: 30 m²/323 ft²
  • Outdoor view
  • 2 single beds or 1 queen be...
Enter dates to see prices
Sincerity Suite with Balcony
...
  • Room size: 55 m²/592 ft²
  • Outdoor view
  • 1 queen bed
Enter dates to see prices
Junior Double or Twin
...
  • Room size: 35 m²/377 ft²
  • Garden view
  • 2 single beds or 1 double b...
Enter dates to see prices
Suite Room
...
  • Balcony/terrace
  • Shower
Enter dates to see prices
Suite
...
  • Balcony/terrace
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Hoi An Sincerity Hotel and Spa?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hoi An Sincerity Hotel and Spa?

Hoi An Sincerity Hotel and Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 400000 VND. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hoi An Sincerity Hotel and Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hoi An Sincerity Hotel and Spa has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Hoi An with private transportation, the hotel can arrange both taxis or car rental.

What are my dining options at Hoi An Sincerity Hotel and Spa?

Hoi An Sincerity Hotel and Spa features 2 on-site restaurants for your dining convenience. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours.

Can special events be hosted at Hoi An Sincerity Hotel and Spa?

Small or intimate events like honeymoons can also be accomodated. Wireless internet service is offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and food and beverage are available upon request.

What is the smoking policy at Hoi An Sincerity Hotel and Spa?

Hoi An Sincerity Hotel and Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Hoi An Sincerity Hotel and Spa?

Hoi An Sincerity Hotel and Spa’s neighborhood is Cam Chau which includes popular restaurants such as Coffee Thanh, I Think You Like and TinTin Restaurant.

What popular shopping places are close to Hoi An Sincerity Hotel and Spa?

Located in the Cam Chau area, Hoi An Sincerity Hotel and Spa is close to great shopping choices like De Lantana, House of Lan Vo and Bao An Clothing.

Show more questions
See map

Explore the neighborhood

What people love about Hoi An Sincerity Hotel and Spa

  • 10

    Exceptional
    Staff 

    "The front desk, doorman, as well as the attendants at the breakfast spot next door have all been super helpful and friendly."

    Jennifer

    |

    June 3, 2022

  • 10

    Exceptional
    Spaciousness

    "The rooms are very spacious and clean."

    Anil

    |

    June 3, 2022

  • 8

    Very good
    Location

    "Very good location and breakfast is good quality."

    SOOJIN

    |

    May 26, 2022

Property ranking|Compared to 941 Hoi An properties
See all rankings
Room comfort score
9.3/10
Cheapest price score
Value for money score
9.3/10
Service score
9.3/10
Better than
96
%
of Hoi An properties
Better than
91
%
of Hoi An properties
Better than
87
%
of Hoi An properties
Better than
83
%
of Hoi An properties
Overall rating:

8.9

Excellent
3,019 reviews
Cleanliness
9.0
Facilities
8.7
Location
7.9
Read all reviews >
What travelers say they love:
The best and most varied of all the hotels we stayed at on o...
Carlie from Australia
Couple
More about Hoi An Sincerity Hotel and Spa

More about Hoi An Sincerity Hotel and Spa

Hoi An Sincerity Hotel and Spa

Whether you're a tourist or traveling on business, Hoi An Sincerity Hotel and Spa is a great choice for accommodation when visiting Hoi An. From here, guests can enjoy easy access to all that the lively city has to offer.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Hoi An Sincerity Hotel and Spa. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Hoi An can be assisted with taxi, car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the laundry service offered at Hoi An Sincerity Hotel and Spa.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Rooms at Hoi An Sincerity Hotel and Spa are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The specially-designed rooms at Hoi An Sincerity Hotel and Spa offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and bathrobes provided in some of the guest bathrooms.


Dining and things to do

What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun. The hotel even has in-house cooking amenities such as BBQ facilities for its most selective guests.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Hoi An Sincerity Hotel and Spa has a range of activities that will meet your needs. Warm up at the end of the day with a visit to the massage, steam room, spa and sauna. The many offerings at Hoi An Sincerity Hotel and Spa ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at Hoi An Sincerity Hotel and Spa gives you a great reason to spend more time in your swimsuit.
With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. Stay wet and wild with fun family water activities like snorkeling.


Around the property

While in Hoi An, take some time to venture outside of Hoi An Sincerity Hotel and Spa. Sometimes the best vacation days are spent doing nothing. With An Bang Beach located 2.9 km away, you can turn a sunny day into a perfect chill out with sand and surf. Your journey through Hoi An can be completed with a short shopping stop at Hoi An Night Market located 1.4 km away.


Reasons to stay here

Spend less here on rooms than you would at 91% of other accommodations in the city.
Verified reviews for this hotel's food and dining options score it better than 97% of accommodations in the city.
This accommodation beats more than 95% of competition in the city on room comfort.

Show more
Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Breakfast

113 mentions

Housekeeping

54 mentions

Swimming Pool

50 mentions

Beach

38 mentions

Languages spoken

  • English
  • Korean
  • Vietnamese

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Massage
  • Sauna
  • Snorkeling
  • Spa
  • Steam room
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Currency conversion service
  • Daily cleaning
  • Doorman
  • Elevator
  • Ironing service
  • Laundry service
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids meal
  • Swimming pool [kids]

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Balcony/terrace
  • Bathrobes
  • Blackout curtains
  • Clothes rack
  • Coffee/tea machine
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Daily cleaning
  • Desk
  • Free tea
  • Free welcome drink
  • Hair dryer
  • LAN Internet in room [free]
  • Lock box in room
  • Mini bar
  • Mirror
  • Non-smoking
  • Phone
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Soundproofing
  • Toiletries
  • Umbrella
  • Wake up call
  • Wi-Fi
  • Wi-Fi [complimentary]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Restaurant

  • Menu: Buffet, A-la-carte
Location
1 Le Dinh Tham, Cam Chau, Hoi An, Vietnam
Very good
Location

7.9

Airports

  • Da Nang International Airport (DAD)
    23.1 km 40 min drive
  • Chu Lai Airport (VCL)
    66.4 km

Public transportation

  • Nguyen Tat Thanh Bus Station
    950 m

Hospital or clinic

  • Pacific Hospital
    610 m

Shopping

  • Hoi An Night Market
    1.4 km

Convenience store

  • Mini Mart
    70 m

Cash withdrawal

  • ATM
    1.3 km
What's nearby

Popular landmarks

  • Fukian Assembly Hall (Phuc Kien)
    1.3 km
  • Hoi An Ancient Town
    1.4 km
  • Hoi An Night Market
    1.4 km
  • Japanese Covered Bridge
    1.4 km
  • Central Market
    1.4 km
  • Precious Heritage by Rehahn
    1.5 km
  • Old House of Tan Ky
    1.5 km
  • Tra Que Vegetable Village
    1.6 km
  • An Bang Beach
    2.9 km
  • Cua Dai Beach
    3.1 km

Nearby landmarks

  • Sunshine Hotel Swimmong Pool
    100 m
  • Chuc Thanh Pagoda
    260 m
  • Superfit
    320 m
  • Jack's Cat Cafe
    520 m
  • Hoang Dung Martial Arts Club
    540 m
  • Tiger Markets
    550 m
  • Quan Kong Temple
    570 m
  • Pacific Hospital
    610 m
  • Tượng Đài Nguyễn Duy Hiệu
    670 m
  • 9 Mart
    720 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-10 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 11 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee400000 VND
  • Distance from city center1.3 km
  • Travel time to airport (minutes)40

The property

  • Number of bars/lounges1
  • Number of floors5
  • Number of restaurants2
  • Number of rooms 70
  • Year property opened2015
  • Most recent renovation0

Reviews of Hoi An Sincerity Hotel and Spa from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.0
Facilities8.7
Location7.9
Room comfort and quality9.3
Service9.3
Value for money9.3
High score for Hoi An
Rating
9+ Exceptional (1,278)
8-9 Excellent (384)
7-8 Very Good (288)
6-7 Good (59)
<6 Below Expectation (80)
Time of the year
Mar - May (462)
Jun - Aug (502)
Sep - Nov (566)
Dec - Feb (559)
All guests (3,019)
All room types
All languages

Show reviews that mention 

Showing 2,089 verified guest comments
12345
10.0
Exceptional
Peter from United States
Couple
Superior Room with Balcony
Stayed 3 nights in December 2019

Great choice in Hoi An”

We were so happy with our stay at Hoi An Sincerity Hotel and Spa. The staff were very helpful and friendly. Selena helped us book a tour to My Son (the ruins from Champa kingdom). Phoebe was there to welcome us and always being helpful with suggestions of sights to visit. The hotel is clean and centrally located between An Bang beach and Ancient Town. The hotel offers free shuttle, free bicycles which we fully utilized. And if you choose to walk back to the hotel after a big meal, it's very walkable. The breakfast at the hotel was delicious too. We're very satisfied with our experience at Hoi An Sincerity Hotel & Spa and will stay there next time we visit. Peter & Nancy

Reviewed December 26, 2019

See room deals

9.6
Exceptional
Catherine from United Kingdom
Solo traveler
Superior Room with Balcony
Stayed 6 nights in May 2018

So Good third Year Here”

Sincerity is an excellent hotel a short distance from Hoi An old town. The hotel runs regular free minibuses throughout the day and evening although if staying out late a taxi is very cheap. I myself often walk in or back. The hotel is wonderful value with very spacious rooms, a great breakfast, a fairly basic pool and a spa on the premises. They also have a good restaurant if dining in at night although it is often fairly quiet. I would say that in my opinion the staff at the Sincerity are what make this hotel so good. Many have been there for the last three years and they really do go out of their way to help. I travel a great deal each year in Asia where service is invariably very good but the staff at the Sincerity go the extra mile. I thoroughly recommend the hotel and will hopefully be back next year!

Reviewed May 12, 2018

See room deals

10.0
Exceptional
Stephanie from Canada
Family with teens
Family with balcony
Stayed 2 nights in November 2016

Best hotel for value we've ever stayed in ”

This hotel beat huge 5 star hotel chains (fairmont, shangrila) in service, cleanliness, staff, value and facilities For the price you are paying, you just must stay here while in Hoi An! The staff were incredible. They remembered all members of our families names and had huge smiles on their faces every time we walked in the door. The rooms were clean and modern, and even had our own computer in it! The pool and gym was perfect, and the free breakfast was incredible!!!! There was Vietnamese style soups, salads, dim sum, sushi, fruits and veg, toasts, pastries, western style breakfast items (bacon sausage pancakes ect), coffee, tea.... I could go on! On the last night, they leave cookies and a bed time story on your bed.. Such a nice touch. Go visit the gardener beside the hotel. Upon walking through his garden he stopped us and fed us all types of delicious harvest! Thank you Sincerity Hotel for making our time in Hoi An so special.

Reviewed December 10, 2016

See room deals

10.0
Exceptional
Sergio from United Kingdom
Couple
Superior Room with Balcony
Stayed 2 nights in September 2019

Excellent stay in Hoi An”

We stayed at Sincerity Hotel for two nights and had a very pleasant stay. The hotel is in a quiet spot 20 minutes by walking to Hoi An city centre. Free transfers are available from and to the city and beach every hour which was great. They treated us with a welcome drink upon arrival. All the staff was very friendly and helpful, always taking care of our needs. Breakfast was really good with a wide range of food in the buffet and additional cooked dishes available. The receptionists were very helpful and professional. They arranged for us guided tours with Venus to Marble Mountain and My Son which were great. Also arranged our airport transfer and gave us very useful information and wonderful tips about places to visit in Hoi An. I highly recommend staying in Sincerity Hotel if you visit Hoi An.

Reviewed September 23, 2019

See room deals

10.0
Exceptional
Amanda from Australia
Family with young children
Superior Room with Balcony
Stayed 1 night in September 2017

Exceptional”

First of all 1 member in our group had left her passport in Danang and didn't realise until we arrived at the Sincerity. Suri ,Enry and the Manager insisted we go back to Danang to find them while still letting everyone check in and leaving the children there while the adults went back to look for and fortunately found the lost passports. The staff at Sincerity I can say are the best I have come across on my travels . Feels like your leaving family behind when it's time to leave . Suri and Enry will help you with anything you need and a truly the most kind and caring girls . The Hotel is 5✨. Is a way from town but they have a free mini bus that goes to town a few times a day as to the beach also. Stayed 1 night in Hoi An town but couldn't wait to get back to Sincerity .lifeguard always on duty at the pool. Wonderful breakfast. When I come back to Hoi An I will be staying there again for sure .

Reviewed September 29, 2017

See room deals

9.6
Exceptional
Jason from Australia
Family with young children
Stayed 2 nights in November 2017

Staff were amazing and very accommodating and most importantly were very friendly and personable”

When my family and I checked in late evening we were greeted by the friendly staff. We were personally given a tour of the hotel and escorted to our room by Su Ri. Su Ri was amazing. She found out that it was my daughter’s 1st birthday through conversation and made the unimaginable effort and went out of her way to surprise us with a birthday cake for my daughter. My wife and I were extremely touched. Throughout our stay we got to know most of the staff and they were all fantastic. Could not fault the staff and the amazing service they provided. Hoi An is truly a wonderful place to visit and I definitely highly recommend Sincerity Hotel. Thank you to Su Ri and all the staff at Sincerity Hotel. Hope to see you all again in the very near future :)

Reviewed November 19, 2017

See room deals

10.0
Exceptional
Mathew from New Zealand
Couple
Superior Room with Balcony
Stayed 5 nights in October 2016

Didn't want to leave...”

This hotel really is worth staying at. We extended our stay from 5 nights to 7 because we just loved Hoi an and the Sincerity Hotel so much. The staff are superb, they really get to know you and make a huge effort in every way. The buffet breakfast is great, so many options, and the day time and dinner menus are reasonably priced and just great food. My partner and I spent hours everyday lying by the pool drinking during happy hour 👌 The pool is really nice. We found the location ideal for us. On a rented motorcycle it was 5min to town and 10min to the beach. We liked that we were close to but not right in the old town. All in all I couldn't recommend the Sincerity Hotel enough. Matt n Polly

Reviewed October 12, 2016

See room deals

10.0
Exceptional
William from Canada
Couple
Deluxe Room with Balcony
Stayed 3 nights in June 2018

Thanks with a highly recommend!!”

This is the second time for me at this hotel. There is nothing to complain about. Once again the staff is excellent - thank you to “En Ri” and to the rest of the ladies and gentlemen who welcomed and helped us! The facilities are all great and clean. Breakfast has many options including an omelette bar. Location is very good - 10 minutes by Hotel provided shuttle to the Ancient Town and 5 minutes to An Bang beach. They have return shuttle pickups as well. Both are free of charge. At An Bang the Hotel has an agreement with the Dolphin Kitchen and Bar - make sure to visit. Super nice family runs the place and it’s very affordable with great lounge chairs on the beach. We really like the Sincerity Hotel in Hoi An!

Reviewed June 23, 2018

See room deals

10.0
Exceptional
Khaled from Bangladesh
Couple
Deluxe Room with Balcony
Stayed 1 night in June 2017

Best Hotel I have stayed so far”

This hotel is absolutely mind-blowing. While we booked the hotel we did not have much expectation. However, as soon as we stepped into the hotel we were so fascinated. They greeted us with a warm smile. The stuff was so well motivated that they created a positive energy among us after a long day. We were absolutely blown away by the friendliness of the stuff. The room was also fantastic with great city view. The cleanliness standard we observer was top-notch. The bed was very comfortable. They provide a laptop in every room. We were so happy because we were on holiday for 3 weeks and were not carrying our own laptop. It was so helpful for us. We ordered the meal in our room and their restaurant’s service was prompt and efficient. The tastes of the food they serve are among the top 5 list in Hoi An. The breakfast choice was ample. They also provide shuttle service to beach and Hoi An Ancient town. As the mode of transportation in Hoi An, we prefer the free bicycle provided by the hotel at no cost. We recommend all our friends and family to stay here if they visit Hoi An. We are also planning to come back.

Reviewed July 16, 2017

See room deals

10.0
Exceptional
HEMING from Hong Kong SAR, China
Couple
Superior Room with Balcony
Stayed 1 night in November 2017

suri is very kind and helpful”

This is not my first time come to Hoi An, but it is the best hotel and best memory for me in Hoi An. All the stuffs are very friendly especially Suri, She bring me to my room and taught me everything about the hotel, including the schedule of the shuttle bus and the opening hour for each service, she also kindly to guided to how to find the spa room and taught me which one is the strongest and which one is special. Anyway, I love this hotel not only because it is very convenient to the ancient town but also the experience in hotel. Btw, the breakfast also is very good. Thanks Suri and Thanks Ancient Hotel ,Nice memory on Hoi An, and I promise this wouldn't be the last time come to Hoi An.

Reviewed November 12, 2017

See room deals

10.0
Exceptional
Essam from Australia
Couple
Deluxe Room with Balcony
Stayed 3 nights in November 2017

Amazing. Great Hotel and even better staff. ”

I've been to many hotels around the world and never experienced such customer service and care. The hotel staff here act more like a family then employees and in saying that you receive the same kind of respect and attention as a family member would give you. My wife had an accident in Hoi An and staff were dropping by the hospital atleast once a day to insure she was comfortable and being treated well. Apart from that, the rooms are great and spacious, the food is great and the benefit of having a hotel that isn't centralised near old town means you can enjoy some peice and quite but also enjoy a free lift if your mood changes to old town on their free shuttle bus service which is scheduled to go and come back every little while throughout the day or if your feeling energetic just ask for a bicycle and enjoy a ride down to town and don't worry you'll receive a detailed map. Will definitely come back here one day. Thank you Hannah, En-ri, Suri and all staff at Sincerity :)

Reviewed December 06, 2017

See room deals

8.8
Excellent
Kai from United Kingdom
Couple
Junior Double or Twin
Stayed 3 nights in February 2019

Excellent customer service 10/10”

The customer service at Hoi An Sincerity Hotel was 10/10 especially the bellboy named ‘Ben’. Check in was fast and one of the staff told us all the information we needed to know about the hotel and how to get to the beach and old town. The hotel provides free shuttle to the beach/old town and allowed us rent free bikes to roam around the city. We didn’t experience the bike but it was great that they offered it to us. The buffet breakfast was good. The location is a bit far from the centre but it was no problem taking a taxi (grab) or free shuttle. The hotel itself is very clean and everything in the room was good. We had a fridge, hot water for shower, kettle, hairdryer and very good AC unit.

Reviewed March 02, 2019

See room deals

10.0
Exceptional
haley from Australia
Couple
Stayed 6 nights in September 2018

Friendly staff and clean, nice hotel”

The staff at sincerity were amazing. Very helpful and friendly. They went out of their way to make us welcome. The free shuttle into Hoi An ancient town was great, but we walked most of the time (only 1km or so). Our fav restaurant was right down the road anyway. The only thing was when booking through Agoda was there was some confusion with the room. We looked at the suite on agoda, saw the pictures, then then booked the junior suite with balcony, which only had a generic picture as it was more expensive and we wanted their best room. However the suite is their best room (doublesize, spa bath and separate shower). So we ended up in a smaller room for more money. Once we explained this however, they promptly upgraded us to the suite. So just beware when booking, the suite is the nicest room, despite the junior suite with balcony being more money. Overall all a great experience and we would stay here again.

Reviewed October 09, 2018

See room deals

8.8
Excellent
joao from Portugal
Family with young children
Superior Room with Balcony
Stayed 6 nights in January 2016

Great Stay”

we stay 6nights end Jan. 2016, the staff is very attentive and helpful, breakfast with plenty variety from Vietnam to western style, the room was spacious with a balcony overlooking the front of the hotel, if you like room service also have a very acceptable price, meal for 2 around US$15, a big plus (for us) was the taxi at the door all the time and the motorbike Rent just in front of the door, acceptable price 24h US$7/day (negotiable) by taxi you get to the old village in 5/10minutes around US$1. Will stay with Sincerity Hotel again on my next visit to Hoi An

Reviewed January 31, 2016

See room deals

9.6
Exceptional
katie from United Kingdom
Couple
Superior Room with Balcony
Stayed 2 nights in November 2019

Fantastic Stay, Would Recommend ”

My partner and I have just stayed for two nights at the Sincerity and I would highly recomend. We were helped with options for early check in after a 6:30am arrival which was greatly appreciated after a long journey. The breakfast was plentiful in terms of choice and quality, whilst the local cuisine options for dinner were some of the best we have had on our month trip in Vietnam. Do not just assume this is a typical hotel restaurant. Very good quality of food. Also, the reception staff were very helpful and polite, making sure to learn your name, provide reconendations and ask to ensure your stay was going well. Special mention to customer relations manger En RI, whose professional service helped us make the right travel decisions, assisted with bookings or tours and flights and made our stay extra special. The facilties, room, gym, shuttle to ancient town and beach, and pool were great. Top choice in Hoi An.

Reviewed November 14, 2019

See room deals

10.0
Exceptional
Duc from Vietnam
Couple
Superior Room with Balcony
Stayed 1 night in December 2015

Excellent hotel with incredibly staffs”

Beautiful room, good price and delicious breakfast

I've been booked many hotels in Vietnam for a long time, but it's been a long time since I've met a hotel as wonderful as Hoi An Sincerity Hotel. Kind, caring, curious, generous, gregarious, gentle. These are just a few of the many words that describe this hotel's staffs. From the moment we arrived to the moment that we left, my girlfriend and I felt as though we were princes. Without a doubt the best hotel to stay if you’re visiting Hoi An.

Reviewed December 07, 2015

See room deals

10.0
Exceptional
Bridgette from United States
Solo traveler
Superior Room with Balcony
Stayed 6 nights in October 2018

Excellent service, shuttle to town and beach”

The service in Hoi An is always excellent, but the Sincerity hotel staff were beyond wonderful. There are many great things about this hotel. The rooms are nice, they have free shuttles to town and a lovely beach area where they have arranged free lounger chairs for their guests. The breakfast is good too, but truly their staff is their greatest asset. There were too many who were nice to me to mention all by name. I strongly recommend this place. I did not use the swimming pool, so I cannot fully comment, but I did see other guests enjoying it. They also have bicycles guests can borrow for free.

Reviewed October 25, 2018

See room deals

10.0
Exceptional
Susan from United States
Family with young children
Deluxe Room with Balcony
Stayed 3 nights in November 2017

Perfect rooms, even more amazing staff”

I just spent three nights here and cannot convey how wonderful our time was. The hotel itself is sheer perfection - super spacious rooms, delicious breakfast, awesome spa that I more than used, and a shuttle to the old district that we also used. What makes this place stand above, though, is the staff. En Ri welcomed us and made sure that our three rooms were right in a row; she upgraded two of our rooms in the process by doing this. She walked us through everything we’d want to know about Hoi An, and she continued to help every day after. From making spa reservations to grabbing transport to knowing all of our names instantly - she was such a delight! Literally everyone on the staff, from the restaurant to the spa to the maid service did whatever they could to go above and beyond. I would and will stay here again in a heartbeat!!!

Reviewed November 27, 2017

See room deals

9.7
Exceptional
Rachel from Australia
Couple
Superior Room with Balcony
Stayed 1 night in March 2016

Great hotel for $40!”

Room, gym, food

Hotel sincerity was a lovely place to stay around 2km/ 10-15 minutes bicycle ride from main old Hoi an town. The rooms here were lovely and roomy and the staff were super friendly and helpful. Breakfast was also a good selection and comfortable. We had good use of the gym on our stay and also had washing done at $2 USD per kilo (could get done in town cheaper but was convenient). They also gave us fresh fruit each night and rooms were cleaned regularly. The only thing we should have done differently was ask to change rooms as we had some super noisy neighbours and I'm sure they would have accommodated us. But we would definitely stay here again!

Reviewed March 17, 2016

See room deals

10.0
Exceptional
Alan from Thailand
Solo traveler
Junior Double or Twin
Stayed 5 nights in January 2020

Excellent Hotel”

No problem recommending this hotel with this being a return visit for me. The staff are ultra friendly and helpful. Nice swimming pool and spa facilities. Rooms are very clean, the bathroom is well equipped, coffee and tea making facilities provided etc along with two bottles of water. WiFi throughout the hotel is very reliable. They do provide a computer in the room both mine mine and my friends were faulty including the substitute laptop. I think it would be better if they just concentrated a couple of PC stations in the lobby for those who do not have their own devices, that way they can ensure they are always working. The hotel provides a free shuttle bus to the town and the beach. Buffet breakfast is excellent plenty to eat even for myself as I am vegan I still found enough to eat. I have no hesitation recommending this hotel and when I return to Hoi An will use it again.

Reviewed February 07, 2020

See room deals

12345
This is a popular property. Don't miss out!

Back to search results

Back to room choices

|

Dismiss