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Lobby, Heartland Queenstown Hotel in Queenstown
Family  Room with Lake View, Heartland Queenstown Hotel in Queenstown
a small town with a house on the side of the road, Heartland Queenstown Hotel in Queenstown
Lobby, Heartland Queenstown Hotel in Queenstown
Interior view, Heartland Queenstown Hotel in Queenstown
Heartland Queenstown Hotel
Heartland Queenstown Hotel

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8.2

Excellent

3,417 reviews

3,417 reviews

View35
Housekeeping24
Shops4
See map

8.6

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
St Peter's Anglican Church

190 m

toi o tahuna

200 m

Dart River Jet Safaris

210 m

Silver Fern Gallery

220 m

Queenstown Arts Centre

230 m

Popular landmarks
Queenstown Gardens

310 m

Queenstown Mall

330 m

Queenstown Hill

520 m

Ben Lomond Track

780 m

Kiwi Birdlife Park

790 m

Closest landmarks
Queenstown Post Shop

210 m

In The Pink

310 m

Bardeaux Wine Bar

310 m

Queenstown Gardens

310 m

O'Connells Shopping Centre

330 m

Heartland Queenstown Hotel

27 Stanley Street, Queenstown City Center, Queenstown, New Zealand, 9348 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Queenstown City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Queenstown Gardens. This 3.5-star property features restaurant to make your stay more indulgent and memorable.

Highlights

Located in heart of Queenstown

Front desk [24-hour]

Excellent view

330 meters to public transportation

Inside city center

Wellness

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Sauna
Eco & Adventure
Skiing
Workout and Leisure
Fitness center

Facilities

Bicycle rental

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Hot tub

Fitness center

Luggage storage

Contactless check-in/out

Your dates are popular among travelersUsers are booking a place in Queenstown every 11 minutes on Agoda.com
Value for money8.0
Location rating8.6
Nearest airportQueenstown Airport (ZQN)
Distance to airport6.5 km

Rooms available at Heartland Queenstown Hotel

Excellent
Room comfort & quality

8.3

Standard King
...
  • Room size: 30 m²/323 ft²
  • Garden view
  • 1 king bed and 1 double bed
Enter dates to see prices
Superior - King Bed
...
  • Room size: 39 m²/420 ft²
  • Garden view
  • 1 king bed
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Family Room with Lake View
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 2 single beds and 1 queen b...
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Standard Twin
...
  • Room size: 30 m²/323 ft²
  • Garden view
  • 1 single bed and 1 queen be...
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Family - Quad Room
...
  • Room size: 50 m²/538 ft²
  • Garden view
  • 2 single beds and 1 queen b...
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Superior Twin Room
...
  • Room size: 30 m²/323 ft²
  • Garden view
  • 1 queen bed and 1 single be...
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Family Chalet View Room
...
  • Room size: 50 m²/538 ft²
  • Mountain view
  • 2 single beds and 1 queen b...
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Standard Double or Twin Room
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 1 king bed
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Standard Triple Room
...
  • Room size: 50 m²/538 ft²
  • Balcony/terrace
  • 3 single beds
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Standard Studio Twin
...
  • Room size: 30 m²/323 ft²
  • Mountain view
  • 1 queen bed and 1 single be...
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Frequently asked questions

What time is check-in and check-out at Heartland Queenstown Hotel?

Check-in is from 02:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Heartland Queenstown Hotel?

For those who wish to drive their own cars, Heartland Queenstown Hotel has a car park available for guests. If you're looking for an easy way to get around Queenstown with private transportation, the hotel can arrange car rental for you.

What are my dining options at Heartland Queenstown Hotel?

Heartland Queenstown Hotel features an on-site restaurant for your dining convenience.

What is the smoking policy at Heartland Queenstown Hotel?

Heartland Queenstown Hotel does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Heartland Queenstown Hotel?

The closest train, metro, or bus station is The Queenstown Bus Station, 310 m away from Heartland Queenstown Hotel.

What restaurants are nearby Heartland Queenstown Hotel?

Heartland Queenstown Hotel’s neighborhood is Queenstown City Center which includes popular restaurants such as The Hillside Brasserie, Queenstown Resort College and Sweethearts Restaurant at Central Ridge Boutique Hotel.

What popular shopping places are close to Heartland Queenstown Hotel?

Located in the Queenstown City Center area, Heartland Queenstown Hotel is close to great shopping choices like Creative Queenstown Arts & Crafts Market, Cookie Time Shop and Vesta Design Store.

What are popular attractions near Heartland Queenstown Hotel?

Heartland Queenstown Hotel is located in Queenstown City Center area, which is famous for attractions such as Queenstown Gardens, Queenstown Mall and Moa Statue.

What popular natural sightseeing spots are close to Heartland Queenstown Hotel?

Heartland Queenstown Hotel is located within Queenstown City Center, which makes it conveniently close to natural sights including Kiwi Birdlife Park, Queenstown Hill and Ben Lomond Track.

See map

Explore the neighborhood

What people love about Heartland Queenstown Hotel

  • 9.6

    Exceptional
    Cleanliness

    "Room was clean, good customer service."

    rod

    |

    February 11, 2021

  • 10

    Exceptional
    Cleanliness

    "Room is clean and spacious."

    LUI

    |

    March 24, 2020

  • 10

    Exceptional
    Location

    "Good value hotel close to town , nice style chalet looking units , most have a view of the lake"

    Hamish

    |

    March 31, 2022

Property ranking|Compared to 725 Queenstown properties
See all rankings
Room comfort score
8.3/10
Location score
8.6/10
Service score
8.4/10
Room size
33 sqm.
Better than
95
%
of Queenstown properties
Better than
91
%
of Queenstown properties
Better than
90
%
of Queenstown properties
Bigger than
90
%
of Queenstown properties
Overall rating:

8.2

Excellent
3,417 reviews
Cleanliness
8.4
Facilities
7.7
Location
8.6
Read all reviews >
More about Heartland Queenstown Hotel

More about Heartland Queenstown Hotel

Heartland Queenstown Hotel

See the best of Queenstown with a stay at Heartland Queenstown Hotel, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Looking for lots of choices? Heartland Queenstown Hotel spoils you for choices in activities, with its convenient location just 310 m from the Queenstown Gardens.
The facilities and services provided by Heartland Queenstown Hotel ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides car hire services to help you find what you want in Queenstown. Parking is always available, provided by the hotel for their driving guests.
While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service and room service, so you can relax and enjoy your stay.
Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Heartland Queenstown Hotel. The hotel provides linen service and air conditioning in some rooms for the benefit of guests. Some selected rooms at Heartland Queenstown Hotel include a balcony or terrace, as part of the room design. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained.
The hotel also provides guests with a refrigerator, a coffee or tea maker, instant coffee and instant tea in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries and towels in some select rooms.


Dining and things to do

Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.


Reasons to stay here

Rooms here are cheaper than 97% of accommodations in the city.
This hotel's food and dining score higher than 96% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 95% of accommodations in the city.

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Amenities and facilities

Very good
Facilities

7.7

Most talked about facilities

Housekeeping

36 mentions

View

30 mentions

Internet

11 mentions

Food & Dining

6 mentions

Languages spoken
  • English
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Hot tub
  • Sauna
  • Skiing
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Cashless payment service
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Concierge
  • Contactless check-in/out
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoking area
For the kids
  • Family room
  • Kids meal
Access
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Car park [nearby]
  • Rental car
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Free bottled water
  • Hair dryer
  • Ironing facilities
  • Satellite/cable channels
  • Shower
  • Telephone
  • Toiletries

Food and dining

Restaurants on site
Hillside Brasserie & Lobby Bar
  • Cuisine: International
  • Menu: Buffet, A-la-carte

Location

27 Stanley Street, Queenstown City Center, Queenstown, New Zealand, 9348
Excellent
Location

8.6

Airports
  • Queenstown Airport (ZQN)
    6.5 km
  • Wanaka Airport (WKA)
    57.2 km
Public transportation
  • The Queenstown Bus Station
    310 m
  • Arthurs Point Bus Stop
    4.4 km
Hospital or clinic
  • Unichem
    340 m
Shopping
  • Remarkables Market
    6.5 km
Convenience store
  • Alpine Foodcentre
    350 m
Cash withdrawal
  • ATM
    230 m

What's nearby

Popular landmarks
  • Queenstown Gardens
    310 m
  • Queenstown Mall
    330 m
  • Queenstown Hill
    520 m
  • Ben Lomond Track
    780 m
  • Kiwi Birdlife Park
    790 m
  • The Remarkables Ski Area
    12.0 km
  • Coronet Peak
    13.1 km
  • Chard Farm Winery
    17.1 km
  • Gibbston Valley Winery
    19.8 km
  • Peregrine Wines
    22.6 km
Nearby landmarks
  • St Peter's Anglican Church
    190 m
  • toi o tahuna
    200 m
  • Dart River Jet Safaris
    210 m
  • Queenstown Post Shop
    210 m
  • Silver Fern Gallery
    220 m
  • Queenstown Arts Centre
    230 m
  • Cookie Time Shop
    240 m
  • Double Decker Bus
    240 m
  • Vesta Design Store
    270 m
  • Minibar
    290 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until10:00
Getting around
  • Travel time to airport (minutes)10
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors3
  • Number of restaurants1
  • Number of rooms 81
  • Room voltage240
  • Year property opened1974
  • Most recent renovation2003

Reviews of Heartland Queenstown Hotel from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.4
Facilities7.7
Location8.6
Room comfort and quality8.3
Service8.4
Value for money8.0
High score for Queenstown
Rating
9+ Exceptional (107)
8-9 Excellent (72)
7-8 Very Good (114)
6-7 Good (23)
<6 Below Expectation (38)
Time of the year
Mar - May (82)
Jun - Aug (95)
Sep - Nov (89)
Dec - Feb (88)
All guests (504)
All room types
All languages

Show reviews that mention 

Showing 354 verified guest comments
12345
10.0
Exceptional
Shamil
Group
Standard Twin
Stayed 1 night in December 2019

Nice place!”

A very nice place to stay in Queenstown. Room is nice but not lucky enough to get the lake view. Walking distance to the town centre. Sufficient parking and am lucky to get the space in front of my room. The bed is so comfortable!!

Reviewed December 20, 2019

See room deals

Good Morning Shamil Thank you for taking the time to review heartland hotel. Your feedback is much appreciated. we are glad to hear that you liked your room but we are sorry to hear you didnt get a view room. We are situated in a great location so close to the town centre but away from all the busyness. We are happy we can give our guests free parking and even better you got a park right outside your door. Yes the beds are super comfie. The feather topper is awesome! Kind Regards Tracey Hotel Representative

Responded January 14, 2020
Heartland Queenstown Hotel
10.0
Exceptional
LUI from Hong Kong SAR, China
Couple
Superior Twin Room
Stayed 1 night in March 2020

Wonderful stay.”

Great service hotel staff, very friendly amd helpful. Room is clean and spacious. Great location very close to down centre. Definitely recommended!!

Reviewed March 24, 2020

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10.0
Exceptional
Hamish from New Zealand
Couple
Standard Twin
Stayed 1 night in March 2022

Super convenient to the QT hub ”

Good value hotel close to town , nice style chalet looking units , most have a view of the lake

Reviewed March 31, 2022

See room deals

10.0
Exceptional
leigh from New Zealand
Couple
Superior - King Bed
Stayed 1 night in December 2021

Great stay”

Nice Hotel, handy location. Staff were great- Helpful and friendly!

Reviewed January 02, 2022

See room deals

10.0
Exceptional
Rachelle from Philippines
Family with young children
Superior Twin Room
Stayed 4 nights in August 2020

Great location”

It was just close to the Queenstown Mall, Skyline Lugd

Reviewed August 09, 2020

See room deals

9.6
Exceptional
rod from New Zealand
Family with young children
Superior Twin Room
Stayed 4 nights in February 2021

Exceptional”

Was a real bargain..room was clean, good customer service..unlimited internet +sky cable channels..location superb..only downside was toilet and shower needs upgrading but was clean in fairness

Reviewed February 11, 2021

See room deals

10.0
Exceptional
Eldar from New Zealand
Couple
Chalet Studio King Room
Stayed 2 nights in October 2021

Good place”

We like its location and the affordable price

Reviewed October 24, 2021

See room deals

9.2
Exceptional
Jinah from New Zealand
Family with young children
Superior Twin Room
Stayed 2 nights in November 2020

Great experience at heartland!”

comforty bed, great view, friendly staffs, best location (located up on a hill, but its not a big matter), great value, resonable price... I would like to come back and stay here again!

Reviewed November 30, 2020

See room deals

9.2
Exceptional
Kerry from Singapore
Solo traveler
Family Chalet View Room
Stayed 2 nights in May 2019

Great location, beautiful rooms”

My friends and i were given a double storey chalet type room with great views of the lake. There was also a fully equipped kitchen completed with little sachets of detergent. The hotel staff were great, able to provide advice for where to hang out for some quiet time in a bustling town like Queenstown.

Reviewed June 02, 2019

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Good morning Kerry, Thank you for taking the time to rate Heartland Hotel Queenstown, we appreciate the feedback and hope to see you again. Kind regards, Sunil Siraboina - Hotel Manager

Responded June 16, 2019
Heartland Queenstown Hotel
9.2
Exceptional
Jonafe
Couple
Standard Twin
Stayed 3 nights in August 2019

The hotel is very well-located and the staff is extremely helpful. The rooms are clean ”

great location, friendly helpful staff. Also very clean, would highly recommend.

Reviewed August 09, 2019

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Good morning Jonafe, Thank you for taking the time to rate Heartland Hotel Queenstown, we appreciate the feedback and hope to see you again. Kind regards, Sunil Siraboina - Hotel Manager

Responded August 10, 2019
Heartland Queenstown Hotel
9.2
Exceptional
Leonardo from New Zealand
Couple
Chalet Studio King View Room
Stayed 1 night in November 2021

Heartland in Queenstown”

Excellent value for money, beautiful room view of the lake, very quite and good night sleep. Thanks for our perfect staying.

Reviewed November 29, 2021

See room deals

9.6
Exceptional
Robert from New Zealand
Couple
Standard King
Stayed 2 nights in October 2020

Would stay again.”

Lots of noise from our room bottom level,

Reviewed October 30, 2020

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8.4
Excellent
Niti from Thailand
Couple
Standard Twin
Stayed 1 night in April 2019

A good place in queentown”

Staff very nice to help, a good room for stay and nice view with lake. Trsnsport very easy with Uber or own drive

Reviewed April 29, 2019

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Good morning Niti, Thank you for taking the time to rate Heartland Hotel Queenstown, we appreciate the feedback and hope to see you again. Kind regards, Sunil Siraboina - Hotel Manager

Responded May 08, 2019
Heartland Queenstown Hotel
8.4
Excellent
Connor from New Zealand
Couple
Standard King
Stayed 3 nights in March 2021

Awesome view ”

An awesome room with an awesome view. A massive comfy bed and so close to town. The bath room could be better/brighter but that’s my only complaint!

Reviewed April 07, 2021

See room deals

8.4
Excellent
CINDY from Indonesia
Family with teens
Standard King
Stayed 2 nights in June 2019

spacious with a view”

room was very strategically located near town center. has a good view. too bad i had a hard time with the heater and had to call the receptionist at 12 am. because we were all freezing.

Reviewed June 22, 2019

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Good morning CINDY, Thank you for taking the time to rate Heartland Hotel Queenstown, we appreciate the feedback and hope to see you again. Kind regards, Sunil Siraboina - Hotel Manager

Responded July 26, 2019
Heartland Queenstown Hotel
8.0
Excellent
ANNA from Russia
Couple
Standard King
Stayed 1 night in April 2019

City center”

The hotel is located in the city center. Very convenient, since everything is within walking distance - the promenade, shops, cafes, restaurants, gondola. A little bit old. Any services at the hotel did not use. Booked for Easter, so the cost was too high. In any case, would make this choice again. Queenstown is fantastically beautiful.

Reviewed April 24, 2019

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Good morning Anna, Thank you for taking the time to rate Heartland Hotel Queenstown, we appreciate the feedback and hope to see you again. Kind regards, Sunil Siraboina - Hotel Manager

Responded April 28, 2019
Heartland Queenstown Hotel
8.4
Excellent
Cristi from New Zealand
Couple
Standard King
Stayed 2 nights in September 2020

Good location”

Very close to town

Reviewed May 28, 2021

See room deals

7.6
Very good
Barbara from New Zealand
Couple
Standard King
Stayed 3 nights in April 2021

3 night escape”

Has most things carpark little bar restaurant Close to CBD with steep walk back We didnt have a view

Reviewed April 16, 2021

See room deals

7.6
Very good
Chi from Hong Kong SAR, China
Couple
Chalet Studio King View Room
Stayed 2 nights in December 2019

Very good”

not enough car park and no lift service.

Reviewed February 11, 2020

See room deals

Good Afternoon Chi, Thank you for your feedback. I am sorry that we could not meet all of your expectations on your recent stay here at the hotel. Have a nice day! Kind Regards Tracey Hotel Rep

Responded March 10, 2020
Heartland Queenstown Hotel
7.2
Very good
Benjamin from Singapore
Couple
Standard Twin
Stayed 2 nights in August 2019

Very good”

facilities are a little old. short walk to town centre

Reviewed November 11, 2019

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Good morning Benjamin, Thank you for taking the time to rate Heartland Hotel Queenstown, sincere apologies for not meeting your expectations at this time, we appreciate the feedback and hope to see you again. Kind regards, Sunil Siraboina - Hotel Manager

Responded December 01, 2019
Heartland Queenstown Hotel
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