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Hai Au Boutique Hotel and Spa
Hai Au Boutique Hotel and Spa
Hai Au Boutique Hotel and Spa
Hai Au Boutique Hotel and Spa
Hai Au Boutique Hotel and Spa
Hai Au Boutique Hotel and Spa
Hai Au Boutique Hotel and Spa

Removed from saved list

8.5

Excellent

1,369 reviews

1,369 reviews

Breakfast56
Housekeeping30
Swimming Pool4
See map

8.3

Excellent

Location rating score

Excellent location - 720 meters from city center
Exceptional for walking
Parking
FREE
Walkable places
Hai Au Xanh Clothes shop

70 m

House of Lan Vo

80 m

Be Be Shoe Shop GHoi An

80 m

Xinh Dep X5

90 m

Hoi An Duna Tailor

90 m

Popular landmarks
Precious Heritage by Rehahn

400 m

Hoi An Night Market

600 m

Central Market

640 m

Fukian Assembly Hall (Phuc Kien)

670 m

Hoi An Ancient Town

880 m

Closest landmarks
Bi79 shoe shop

110 m

Bao An Clothing

130 m

Hoi An Weights Gym

170 m

Tony The Tailor

190 m

Fai foo tattoo

190 m

Hai Au Boutique Hotel and Spa

576 Cua Dai Road, Cam Chau, Hoi An, Vietnam - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Cam Chau part of Hoi An, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Hoi An Ancient Town. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

380 meters to Precious Heritage by Rehahn

Check-in [24-hour]

Airport transport

Excellent breakfast

Complimentary WIFi in all rooms

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Transport to airport

Bicycle rental

Valet parking

Swimming pool [outdoor]

Hot tub

Shuttle service

Complimentary WIFi in all rooms

Cheaper than 85% of all properties in Hoi An in the last 24 hoursCompared to 941 Hoi An properties at Agoda for various dates
Value for money8.7
Distance to city center1km
Location rating8.3
Nearest airportDa Nang International Airport (DAD)
Distance to airport24.4 km

Rooms available at Hai Au Boutique Hotel and Spa

Excellent
Room comfort & quality

9

Family Room
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 double beds
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Deluxe Double
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 double bed
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Superior Double
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 double bed
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Deluxe Triple Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 single bed and 1 double b...
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Grand Deluxe Balcony
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 double bed
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Family Suite
...
  • Room size: 55 m²/592 ft²
  • City view
  • 2 double beds
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Deluxe Twin
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
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Double Room - Day Use, Max 3 Hours Stay
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 double bed or 2 single be...
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Superior Twin
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Family Suite with Balcony
...
  • Room size: 55 m²/592 ft²
  • Outdoor view
  • 2 queen beds
Enter dates to see prices

Frequently asked questions

Does Hai Au Boutique Hotel and Spa have a hot tub?

A hot tub is one of the facilities available at Hai Au Boutique Hotel and Spa.

What time is check-in and check-out at Hai Au Boutique Hotel and Spa?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hai Au Boutique Hotel and Spa?

Hai Au Boutique Hotel and Spa is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 16 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Hai Au Boutique Hotel and Spa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Hai Au Boutique Hotel and Spa has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Hoi An with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Hai Au Boutique Hotel and Spa?

Wake up to a great buffet breakfast at Hai Au Boutique Hotel and Spa. Adults can enjoy breakfast offered with an additional charge of 3 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hai Au Boutique Hotel and Spa?

Hai Au Boutique Hotel and Spa features an on-site restaurant for your dining convenience.

What is the smoking policy at Hai Au Boutique Hotel and Spa?

Hai Au Boutique Hotel and Spa does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Hai Au Boutique Hotel and Spa?

Hai Au Boutique Hotel and Spa’s neighborhood is Cam Chau which includes popular restaurants such as Orivy, Quang Loi Quan and Vegan Beets.

What popular shopping places are close to Hai Au Boutique Hotel and Spa?

Located in the Cam Chau area, Hai Au Boutique Hotel and Spa is close to great shopping choices like Hai Au Xanh Clothes shop, House of Lan Vo and Be Be Shoe Shop GHoi An.

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Explore the neighborhood

What people love about Hai Au Boutique Hotel and Spa

  • 10

    Exceptional
    Cleanliness

    "Beds are soft and very clean."

    Hoa

    |

    August 1, 2020

  • 9.6

    Exceptional

    "Altogether a very nice stay and we always felt well looked after."

    Marlena

    |

    March 11, 2020

  • 10

    Exceptional
    Breakfast

    "Breakfast was great, it's buffet so just pick and choose from a variety of dishes."

    Shannon

    |

    March 11, 2020

Property ranking|Compared to 941 Hoi An properties
See all rankings
Room comfort score
9/10
Cheapest price score
Room size
37 sqm.
Location score
8.3/10
Better than
93
%
of Hoi An properties
Better than
85
%
of Hoi An properties
Bigger than
83
%
of Hoi An properties
Better than
73
%
of Hoi An properties
Overall rating:

8.5

Excellent
1,369 reviews
Cleanliness
8.6
Facilities
8.1
Location
8.3
Read all reviews >
What travelers say they love:
Its good near the old town the room was OK ,clean .
kanogpan from Thailand
Group
More about Hai Au Boutique Hotel and Spa

More about Hai Au Boutique Hotel and Spa

Hai Au Boutique Hotel and Spa

Whether you're a tourist or traveling on business, Hai Au Boutique Hotel and Spa is a great choice for accommodation when visiting Hoi An. From here, guests can enjoy easy access to all that the lively city has to offer.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Hai Au Boutique Hotel and Spa. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Hoi An can be assisted with taxi, car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. While lodging at this wonderful hotel, a charming and cozy on-site fireplace will keep you warm on cold days and nights.
Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Hai Au Boutique Hotel and Spa. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Rooms at Hai Au Boutique Hotel and Spa are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with air conditioning. The specially-designed rooms at Hai Au Boutique Hotel and Spa offer a layout option like a balcony or terrace. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, bottled water, a coffee or tea maker, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Hai Au Boutique Hotel and Spa, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Hai Au Boutique Hotel and Spa has a range of activities that will meet your needs. Warm up at the end of the day with a visit to the massage, hot tub and spa. The many offerings at Hai Au Boutique Hotel and Spa ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
No need to go anywhere after dinner -- play with friends or family at the library. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.


Around the property

Venture outside Hai Au Boutique Hotel and Spa and explore Hoi An during your stay. Sometimes the best vacation days are spent doing nothing. With An Bang Beach located 3.7 km away, you can turn a sunny day into a perfect chill out with sand and surf. Your journey through Hoi An can be completed with a short shopping stop at Hoi An Night Market located 590 m away.


Reasons to stay here

Spend less here on rooms than you would at 85% of other accommodations in the city.
Verified reviews for this hotel's food and dining options score it better than 90% of accommodations in the city.
This accommodation beats more than 93% of competition in the city on room comfort.

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Amenities and facilities
Excellent
Facilities

8.1

Most talked about facilities

Breakfast

157 mentions

Housekeeping

59 mentions

Swimming Pool

36 mentions

Beach

22 mentions

Languages spoken

  • English
  • French
  • Vietnamese

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Canoeing
  • Diving
  • Exercise area
  • Garden
  • Hot tub
  • Light therapy
  • Massage
  • Snorkeling
  • Spa
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Grooming service
  • Hair salon
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Kids safety features
  • Playground

Access

  • Allergy-free rooms
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Car park [free of charge]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Closet
  • Complimentary drinking water
  • Desk
  • Hair dryer
  • Lock box in room
  • Non-smoking
  • Phone
  • Shower
  • Slippers
  • TV
  • Wake up call
Food and dining
Breakfast options
  • American
  • Asian
  • Vegetarian
  • Buffet
Restaurants on site

Tomato restaurant

  • Cuisine: American, Asian, Vietnamese
  • Menu: Buffet, A-la-carte
Location
576 Cua Dai Road, Cam Chau, Hoi An, Vietnam
Excellent
Location

8.3

Airports

  • Da Nang International Airport (DAD)
    24.4 km 44 min drive
  • Chu Lai Airport (VCL)
    65.1 km

Public transportation

  • Nguyen Tat Thanh Bus Station
    1.8 km

Hospital or clinic

  • Fai foo tattoo
    190 m

Shopping

  • Hoi An Night Market
    600 m

Convenience store

  • A Mart
    1.1 km

Cash withdrawal

  • ATM
    130 m
What's nearby

Popular landmarks

  • Precious Heritage by Rehahn
    400 m
  • Hoi An Night Market
    600 m
  • Central Market
    640 m
  • Fukian Assembly Hall (Phuc Kien)
    670 m
  • Hoi An Ancient Town
    880 m
  • Old House of Tan Ky
    990 m
  • Japanese Covered Bridge
    1.1 km
  • Tra Que Vegetable Village
    2.3 km
  • Cua Dai Beach
    3.4 km
  • An Bang Beach
    3.6 km

Nearby landmarks

  • Hai Au Xanh Clothes shop
    70 m
  • House of Lan Vo
    80 m
  • Be Be Shoe Shop GHoi An
    80 m
  • Xinh Dep X5
    90 m
  • Hoi An Duna Tailor
    90 m
  • Toan's Cloth Shop
    90 m
  • Au A tailor shop Hoi An
    100 m
  • Violet ClothShop
    110 m
  • Anava Custom Tailor
    110 m
  • Bi79 shoe shop
    110 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until12:00
  • Check-out from05:00
  • Check-out until12:00
  • Reception open until23:30

Getting around

  • Airport transfer fee16 USD
  • Distance from city center1km
  • Travel time to airport (minutes)35

Extras

  • Breakfast charge (unless included in room price)3 USD
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Non-smoking rooms/floorsNo
  • Number of floors3
  • Number of restaurants1
  • Number of rooms 41
  • Room voltage220
  • Year property opened2004
  • Most recent renovation2015

Parking

  • Daily parking fee0 USD

Reviews of Hai Au Boutique Hotel and Spa from real guests

Provided by verified guests of Agoda
8.5
/
10
Cleanliness8.6
Facilities8.1
Location8.3
Room comfort and quality9.0
Service8.8
Value for money8.7
High score for Hoi An
Rating
9+ Exceptional (317)
8-9 Excellent (195)
7-8 Very Good (154)
6-7 Good (49)
<6 Below Expectation (54)
Time of the year
Mar - May (187)
Jun - Aug (144)
Sep - Nov (170)
Dec - Feb (268)
All guests (905)
All room types
All languages

Show reviews that mention 

Showing 769 verified guest comments
12345
10.0
Exceptional
Ian from Australia
Couple
Superior Double
Stayed 3 nights in December 2016

Excellence PLUS! ”

We were pleased that we had chosen to return to Hai Au Boutique Hotel in Hoi An. It was like coming home to see extended family. The entire staff were warm and welcoming. In particular Tina (Bich Thao Pham Thi), Julie (Phương Julie), Sunny (Xuan Nguyen), Anna (Nguyễn Phương Anh), Cherry (An Le), Li (My Li), not necessarily in that order, made our stay memorable in so many ways that we could not recommend this hotel highly enough. The quality of the service, the quality of the room and the exceptional breakfast are beyond expectation. The hotel is well situated to easily access all that Hoi An has to offer. Walk to town ‘old quarter’ in less than 10 minutes, bicycles, motor scooters and tours available from the hotel. The team can organise it all or simply offer advice. A big Thank you all of the team at Hai Au Boutique for making our stay so wonderful and we have gone and lost a piece of our hearts again to our 'extended family' who are the reception team…. We cannot get back soon enough.

Reviewed January 02, 2017

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10.0
Exceptional
Ehsan from United Kingdom
Couple
Superior Double
Stayed 2 nights in July 2017

Great hotel in the perfect location ”

We only stayed in Hoi An for two nights which was a mistake in itself as this is such a beautiful town. When we arrived at Hai Au Boutique we were welcomed with big smiles and great, useful information about the town. The room was big and beautiful, very clean and well decorated. The hotel also has bicycles that guests can use for free which gives a pleasant break from all the walking we had been doing. You can also rent motorbikes for a very reasonable price which allowed us to visit one of the nearby beaches - another must if you come to Hoi An. The hotel has a spa connected to it and we had a massage and facial during our stay. The Thai massage for my other half was 'intense' but very beneficial and professional. My Aloe Vera facial was incredibly relaxing and a lovely break from the constant sweat from the humidity! The breakfast buffet in the hotel is small but very tasty and omelettes can be made on request. Guests can also get a free drink at the bar during happy hour.

Reviewed July 14, 2017

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10.0
Exceptional
Jonathan from United Kingdom
Family with teens
Grand Deluxe Balcony
Stayed 2 nights in April 2013

Brilliant as ever, will certainly be returning!”

Excellent staff, clean rooms, cheap bicycle hire.

Visiting the Hai Au hotel with my family was a wonderful experience. All hotel visits should be this easy, this friendly and this welcoming! The staff have excellent English and know the city inside-out so you only need to ask for help if you are looking for something to do in Hoi An, or - which is more likely -, trying to fit the best things into a tight schedule. Nothing was too much trouble, and we were even treated to a free breakfast after arriving exceptionally early due to travelling by train. Bike hire scheme is brilliant and Hoi An is safe enough to cycle without any worries of the HCMC-style traffic! Rooms in the hotel are large and light, with a clean bathroom that is well stocked with all the condiments that you would expect. The restaurant is well-priced and the free breakfast in the morning is varied and tasty. Also the Tailors across the road is one of the best I have seen here in Vietnam and my sisters and mother were very pleased with their dresses.In al we had a wonderful time at Hai Au hotel and will definitely return ann recommend to friends visiting the country.

Reviewed May 11, 2013

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10.0
Exceptional
Christopher from United Kingdom
Couple
Superior Double
Stayed 11 nights in January 2013

Friendly hotel, Great location.”

Really friendly helpful staff.

We stayed at the Hai Au hotel for 11 nights and found it to be one of the best hotels we have ever stayed in, not just in Vietnam but any where. The staff without exception were so friendly, kind and helpful we felt like royalty. The rooms are very well equipped with everything you need by way AC, fridge, T.V. Even a lap top to use along with free wifi if you have your own. The Hai Au is perfectly situated for very easy walking into Hoi An but far enough away that you are not troubled by noise. You can rent bikes from them at $1 per day and it is any easy 15 mins to cycle to the beach. They offer a good discount at a very near by massage spa which we made great use off during our stay. The breakfast is of a very high standard and offers a wide choice of fruits, juice, bacon, eggs and more eastern dishes as well. We ate in the restaurant on a few occasions and every time the food and the service was of the highest standard. All in all a fantastic hotel and a brilliant stay.

Reviewed February 11, 2013

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9.7
Exceptional
Hannah from Singapore
Solo traveler
Family Suite
Stayed 2 nights in June 2012

Best hotel I could ask for”

Clean, well-staffed, helpful, great facilities

I had a thoroughly enjoyable stay in this hotel. The staffs really go out of their way to ensure that you are well taken care of and your needs are met. My friend and I were surprised that our room was so spacious and even came with our very own computer unit with free wifi access. One thing worth mentioning is that I left behind a small bottle of essential oil in my room after checking out. Having only realised this when I was in my Danang hotel the night after checking out, I called Hai Au Hotel, and the staff offered to check the room again and promised to deliver the bottle to my Danang hotel (about 45 minutes drive away), which they did by 11am the next morning! Their service really blew my mind. Although the hotel is not smack in the middle of Hoi An town area where all the tourists visit, it is definitely within walking distance and all the pros I mentioned above outweighs this little con. I will definitely return to Hai Au when I visit Hoi An again.

Reviewed July 02, 2012

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9.6
Exceptional
Yu-ling from Taiwan
Couple
Deluxe Double
Stayed 3 nights in August 2019

A lovely hotel in a lovely town. ”

This hotel is fabulous. It is in a great location, everything is clean, and well organized. It does not take a long time before being welcoming by Hai Au hotel. They will tell you how easy it is to get around from the hotel and then carry your luggage to your room. The room is tidy with more than what we need. Everything is available, and if we need, they will come directly to assist you. Hai Au boutique hotel is a perfect little place for the town of Hoi An. I

Reviewed August 16, 2019

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9.3
Exceptional
Shalin from United Kingdom
Couple
Grand Deluxe Balcony
Stayed 2 nights in January 2013

Lovely hotel with awesome staff”

Wonderful staff

Hai Au was recommended to us by another traveller and although slightly more expensive than our budget, we are delighted we stayed there. The staff are wonderful; they treat you as their friends and make every effort to learn your name. We arrived early in the morning, having been on the night bus from Nha Trang and they welcomed us with open arms, fed us breakfast and got our room ready for us before check-in as they could see how tired we were. The hotel is well-located and within a 10 minute walk of old town and approx 4km from the beach. The rooms are large and clean, and they provide a computer in every one for internet access. The complimentary fruit platter on arrival was a nice touch. After we had finished all our tailoring, we rented bikes for one day and cycled down to the beach which I would recommend. We had initially booked for 2 nights and decided on the second day we wanted to extend. When we enquired in the morning they told us there was a room available for us, however, when we returned in the evening we discovered that they had inadvertently double-booked and there was not a room. We were really disappointed about this and more so because we did not find out until late evening leaving us little time to find a room elsewhere. They secured a room for us at Hai Yen hotel next door but this was horrible in comparison and really poor value for money. However, the staff genuinely felt so bad about their error and really tried to compensate for it, offering us breakfast at Hai Au whilst we stayed next door and moving all our luggage for us. We went to the spa that they recommended but we don't recommend this. Although the therapists giving the massage were good, they talked to each other throughout the massage, stopping the massage to talk.

Reviewed January 18, 2013

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9.2
Exceptional
Alison from India
Family with teens
Superior Twin
Stayed 1 night in January 2019

A very good all round stay”

We were given a warm welcome from the staff straight away. Throughout our stay, everyone was friendly, efficient and helpful. The rooms were clean and spacious and my children especially enjoyed the free bikes which allowed us to access the historic area of Hoi An in under 10 minutes. There was a good choice of items on the breakfast buffet. The whole family enjoyed staying at Hai Au Boutique Hotel and we would gladly return.

Reviewed January 04, 2019

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10.0
Exceptional
Todd from Canada
Couple
Superior Double
Stayed 3 nights in April 2015

The best hotel I have stayed at in All of SE Asia.”

The staff, comfort and facilities, location

I cannot say enough good things about Hai Au Hotel. From the incredibly friendly and personal staff to their facilities, great breakfast, fantastic location and so much more! I wish to personally thank Tina, Tamy, Mini, Ruby, Yummy and Anna, along with all the rest of the wonderful and friendly staff. If ever we are back in Hoi An, Vietnam, we will most definitely stay at Hai Au Hotel. They truly go out of their way to make sure your stay is enjoyable and comfortable. Thank you so very much for your incredible service and attention to detail!!! Hai Au is truly the only hotel to consider while visiting beautiful Hoi An!

Reviewed May 04, 2015

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9.0
Exceptional
Andrew from United Kingdom
Couple
Stayed 4 nights in August 2014

A lovely staff in Hoi An”

Nice room, friendly staff, price

We were very impressed with the Hai Au hotel. The staff were incredibly friendly and made a point of remembering every guests name so that they could greet you every time you entered reception. We were placed in a room right next to reception. We were a little worried we'd be disturbed by the noise of the other guests but it wasn't a problem and it was silent come bed time (next doors chickens might wake you up early though). The room was nice and big, bathroom had a full size bath and overhead shower. If you read my other reviews you'll see I love a room that has a bath. Staff had made a lovely display on the bed using the towels and lots of flowers, seemed a shame to move it! Room had kettle, tea and coffee. Agoda often say this but quite often it is not true (hence why we are now packing our own kettle!). Good selection of channels on the TV. Rooms were very clean and cleaned daily. Good breakfast buffet. There is a swimming pool but we never got around it using it, Staff were very helpful in booking transport and other activities. 15 minute walk to the centre of Hoi An, so could be closer but easily walkable. All in all, a very enjoyable stay.

Reviewed September 10, 2014

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10.0
Exceptional
Jonathan from United Kingdom
Family with teens
Grand Deluxe Balcony
Stayed 2 nights in April 2013

The only place to stay in Hoi An”

The staff are very personal and make you feel welcome at all times.

A brilliant stay as ever at Hai Au, this time with my family. The staff on my first visit had been fantastic and this time they were just as good, making my whole family feel at home and helping us with anything we asked of them. This time we made the most out of the very cheap bike rental on the reliable and easy to ride bikes - definitely take the 'free bike tour' offered by students from Hoi An! I would recommend this hotel to anyone visiting Hoi An with it's central location, clean rooms, good breakfast and restaurant relaxed and personal atmosphere - all for a reasonable price. The tailors opposite is also very good and my mother and sisters were very pleased with their dresses.

Reviewed February 01, 2014

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9.3
Exceptional
Randy from Canada
Couple
Grand Deluxe Balcony
Stayed 6 nights in October 2012

Best reception staff we have ever seen.”

Reception staff looked after everything. Everyone knew our names and treated us like family. Restaurant attached and they all knew our names. Onky three block walk to market and all the restaurants.

We came to Hoi An, and Hai Au hotel very tired and stressed from three bad days of travel. We were greeted like long lost family and every effort was made to cheer us up and take care of all our needs. The breakfast was large and varied with fresh fruits. Reception had good English skills and helped us to learn a little Vietnamese. They even made flight and hotel arrangements and put it on our hotel bill so we could save our depleting cash supply. All costs were very reasonable. We loved the staff and everyone wanted to be there when we left. We stayed seven nights and thought that this would be too much and left wishing we could stay another week because there was so much left to do. I can't say enough about how well we were treated and would recommend this hotel for any budget traveller and if your budget allows, splurge and stay in the superior rooms. The only thing even slightly negative was the shower in the standard room was short for me, but there was no shortage of hot water. Such a minor thing, that shower.

Reviewed November 05, 2012

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9.7
Exceptional
Esther from Australia
Couple
Grand Deluxe Balcony
Stayed 3 nights in January 2012

Best service, lovely hotel”

Wonderfully helpful staff

We mentioned to Hai Au hotel that we were on our honeymoon, and we were given a wonderful room with rose petals and swan sculpture on the bed! That was more than enough to make us feel ultra special, but we also received a cake too! Apart from this special arrival treatment, the rest of the stay was lovely too. The staff make a point to remember all the names of their guests and room numbers, and are only too happy to help with any enquiry. They anticipated our needs well too, organising for the post office to send someone round to pack up our tailored clothes, giving us a packed breakfast when we were leaving too early for normal breakfast etc. Yami, Anna and Sally (especially Sally!)are all fabulous. I would definitely recommend staying at this hotel. The hotel is a little bit removed from the town centre of Hoi An, but this was not a problem as it was quiet and it was an enjoyable 10 min walk to get to the town centre.

Reviewed January 28, 2012

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9.7
Exceptional
Jonathan from United Kingdom
Couple
Superior Double
Stayed 1 night in October 2012

Friendly and Accommodating with a personal touch.”

Clean hotel, beautiful room, good breakfast provided.

Arrived very early as we got the train to Da Nang, but the staff were happy to have our room cleaned and prepared there and then so we could settle in after a short 10 minute wait. The room was beautifully decorated (we'd paid a little extra to stay in a bigger room). Free internet was provided along with a desktop computer that was handy for checking up on emails, social media etc. Staff were very friendly and always greeted us with our names. They also gave us a brief introduction to Hoi An, giving us a map and explaining where to get tickets for the towns attractions, as well as where the best tailors and sights were. In the morning they directed us to the cafe next door where our breakfast was served - a tasty selection of fruits, pastries and soup, filling for a long day but no frills. We thoroughly enjoyed our stay and would only have liked to have had more time in both Hoi An and Hai Au!

Reviewed November 24, 2012

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9.7
Exceptional
Leen from Netherlands
Solo traveler
Family Suite
Stayed 8 nights in August 2015

Great stay - excellent welcome and stay!”

excellent staff, great location, bicycles to use for free

enjoyed the stay at Hai Au. from check-in to check-out the staff was very friendly, caring and welcoming. i liked the location, its near the old part of Hoi an, and a short ride by bicyle to the beach. tours were easy to arrange and taxi to airport etc. was also smooth. the room was super clean when i arrived and kept clean during my stay. considering the pricing, the value for money ratio is extremely good. overall this stay was a great experience and i would recommend to stay at this hotel. many thanks to Yummy and team!

Reviewed August 16, 2015

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7.7
Very good
Andrew from United Kingdom
Group
Family Suite
Stayed 3 nights in December 2011

Good for its class, but not what I'd hoped for”

Friendly staff

I stayed at the Hai Au partly out of curiosity - I couldn't believe a 2* hotel was doing so well in the ratings! Having stayed there, I now understand why it generally does well, and why some people feel disappointed. IF you are travelling around SEAsia on a budget, staying at Guesthouses and 2* hotels, then the Hai Au must feel fantastic. So many Vietnamese places (particularly at the budget) end have really ordinary to bad levels of service, that having a bunch of friendly staff who know your name must be quite a revelation. The standard of decor is a cut above the typical 2* place as well. I personally find this a bit much, however - and I have been to Hoi An before so I know where the hotel's commission comes from, and I don't want to visit the Hai Au tailor thank you very much. Location is just *a little* too far to be a comfortable walk (when hot especially) to the old town, although bikes are cheap. Both moto drivers I got from town were rubbish by the way - much better in Cambodia and Thailand! Breakfast is actually a buffet - unusual for this class of hotel. Prices are sensible without being a bargain in my opinion - I know Hoi An is a bit of an expensive tourist trap, but there are better deals to be had around. Would I stay again? Probably not - I'd pony up a bit more cash. Is it bad - definitely not. It's a very good 2* hotel, but it it IS a 2* hotel, and my budget has outgrown that nowadays. Loads of people will love it, but it wasn't me.

Reviewed January 11, 2012

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9.7
Exceptional
David from Australia
Couple
Family Suite
Stayed 3 nights in December 2011

A Delightful Stay”

Excellent Staff and Great Location

Right from the moment our taxi pulled up we were given a warm welcome, and the feeling remained throughout our 3 day stay. An overall atmosphere of happiness and good cheer exists at the Hai Au through their dedicated staff. Our room and bathroom were clean and comfortable, with plenty of toilet paper! The breakfasts are sumptuous and the buffet was continually topped up by the cheerful kitchen staff. Other guests there were returnees who told us that Christmas Day is apparently one not to be missed at the Hotel! (Unfortunately, we'd already made arrangements to move on before then). The Hai Au is a very conveniently located walking distance to the ancient township and other attractions. The actual hotel is an older style building with a lot of character and we highly recommend it for a most enjoyable stay.

Reviewed December 28, 2011

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8.7
Excellent
keumhwa from South Korea
Solo traveler
Grand Deluxe Balcony
Stayed 7 nights in May 2012

professional service”

they really look after you!!!

i travled viet for 2weeks and stayed at hai au in hoi an for 1week. as beautiful city, all the staffs are so helpful and kind. room is not best but i can tell you they will do best for you!!! also offering tours from them was the best value as i checked many places outside of hotel. i didnt really enjoyed viet but i dont forget their help when i had impossible request. if my family or friends travel in hoi an, ill definantly recommend hai au. thank you so much all the staff at hai au especially minh !!

Reviewed May 30, 2012

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10.0
Exceptional
Jonathan from United Kingdom
Family with teens
Family Suite
Stayed 2 nights in April 2013

Brilliant staff as ever, always stay here in HA”

Staff, Rooms, Hotel Restaurant

A brilliant stay as ever at Hai Au, this time with my family. The staff were a highlight, catering to our every need and always giving useful suggestions. This time we made the most out of the very cheap bike rental on the reliable and easy to ride bikes. I would recommend this hotel to anyone visiting Hoi An with it's central location, clean rooms, good breakfast and restaurant relaxed and personal atmosphere - all for a reasonable price.

Reviewed February 01, 2014

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10.0
Exceptional
Cathy from Canada
Couple
Superior Double
Stayed 4 nights in March 2016

The best!!”

The staff - particularly Tina and Anna; Sonny and Cher - amazing front desk staff - nothing was too much trouble. Fabulous breakfast buffet; lovely refreshing swimming pool; friendly guy on the bikes

We travelled in SE Asia for 7 weeks and agreed this was our favourite hotel. The staff were unfailingly cheerful and friendly. We heard Tina on the phone with a guest and saying "you're having a problem with the money? Wait there." She immediately hopped on her scooter to head off to the rescue! The hotel was very clean - breakfasts were amazing buffets - something a bit different each day. The pool was very refreshing at the end of a day of cycling or sightseeing. We loved Hoi An and loved staying at the Hai Au Hotel.

Reviewed March 14, 2016

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