Gray Line Halong Cruise
Gray Line Halong Cruise
Gray Line Halong Cruise
Gray Line Halong Cruise
Gray Line Halong Cruise
Gray Line Halong Cruise
Gray Line Halong Cruise

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8.3

Excellent

149 reviews

149 reviews

See map

8.7

Excellent

Location rating score

Excellent location
Popular landmarks
Dong Thien Cung 3.9 km
Dau Go Gotto 4.3 km
Hon Ga Choi Island 5.9 km
Bai Chay Bridge 9.7 km
Soi Sim Island 12.6 km
Sung Sot Cave 14.4 km
Cua Van Fishing Village 19.2 km
Luon Caves 21.1 km
Nearby landmarks
Tuan Chau Harbour 900 m
Tuan Chau Beach 1.1 km
Tuan Chau International Tourist Island 1.1 km
Bikini Island Beach 1.3 km
Paradise Bay Beach 1.9 km
Lao Cau Islet 2.6 km
Mui Bo Re So Islet 3.5 km
Dong Thien Cung 3.9 km
Heavenly Palace Cave 3.9 km
Dau Go Gotto 4.3 km
Boat/cruise

Gray Line Halong Cruise

Tuan Chau Island, Ha Long, Vietnam - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Tuan Chau Island part of Ha Long, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sung Sot Cave. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Front desk [24-hour]

Airport transport

Complimentary WIFi in all rooms

Currency conversion service

Hot tub

Facilities

Front desk [24-hour]

Transport to airport

Car park

Shuttle service

Hot tub

Sauna

Complimentary WIFi in all rooms

Check-in/out [express]

Value for money8.1
Distance to city center19.3 km
Location rating8.7
Nearest airportCat Bi International Airport (HPH)
Distance to airport29.0 km

Rooms available at Gray Line Halong Cruise

Excellent
Room comfort & quality

8.9

Deluxe Balcony 3 Days 2 Nights Full Board (Lunch-Dinner-Breakfast)
...
  • Room size: 18 m²/194 ft²
  • Sea view
  • 2 single beds or 1 double b...
Enter dates to see prices
Deluxe Balcony 2 Days 1 Night Full Board (4 Meals)
...
  • Room size: 18 m²/194 ft²
  • Sea view
  • 2 single beds or 1 double b...
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Deluxe Cabin 3 Days 2 Nights Full Board
...
  • Room size: 16 m²/172 ft²
  • Sea view
  • 2 single beds or 1 double b...
Enter dates to see prices
Suite 3D2N Full Board (Lunch-Dinner-Breakfast)
...
  • Room size: 20 m²/215 ft²
  • Sea view
  • 1 king bed
Enter dates to see prices
Suite 2D1N Full Board (4 Meals)
...
  • Room size: 20 m²/215 ft²
  • Sea view
  • 1 queen bed
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Deluxe Cabin 2 Days 1 Night Full Board
...
  • Room size: 16 m²/172 ft²
  • Sea view
  • 2 single beds or 1 double b...
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Suite Cabin(Terrace)
...
  • Room size: 18 m²/194 ft²
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Deluxe Cabin
...
  • Room size: 16 m²/172 ft²
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Deluxe Cabin
...
  • Room size: 16 m²/172 ft²
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Deluxe Room with Balcony
...
  • Room size: 18 m²/194 ft²
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Frequently asked questions

What time is check-in and check-out at Gray Line Halong Cruise?

Check-in is from 12:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The cruise offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Gray Line Halong Cruise?

Gray Line Halong Cruise is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 190000 VND. Just use the "Let us know what you need" section of the booking page to let the cruise know you want a ride, and they will contact you via the Agoda messaging service. A stay at Gray Line Halong Cruise also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the cruise. For those who wish to drive their own cars, Gray Line Halong Cruise has a car park that's close to the cruise. If you're looking for an easy way to get around Ha Long with private transportation, the cruise can arrange both taxis or car rental.

Is breakfast offered at Gray Line Halong Cruise?

Start your mornings right, with the continental and buffet breakfast options offered at Gray Line Halong Cruise.

What are my dining options at Gray Line Halong Cruise?

Gray Line Halong Cruise features an on-site restaurant for your dining convenience.

What is the smoking policy at Gray Line Halong Cruise?

Gray Line Halong Cruise does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Gray Line Halong Cruise?

Restaurants including 1958 Restaurant and Sandy Bay Beach Bar & Restaurant are popular in Gray Line Halong Cruise’s neighborhood which is known as Tuan Chau Island.

What are popular attractions near Gray Line Halong Cruise?

Guests at Gray Line Halong Cruise can easily visit Halong Pearl Museum located in the Tuan Chau Island area.

What popular beaches are close to Gray Line Halong Cruise?

Guests at Gray Line Halong Cruise can easily visit Bikini Island Beach, Tuan Chau Beach and Paradise Bay Beach in the Tuan Chau Island area.

What popular natural sightseeing spots are close to Gray Line Halong Cruise?

Gray Line Halong Cruise’s nearby natural sights include Heavenly Palace Cave located in the same Tuan Chau Island area.

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Explore the neighborhood

What people love about Gray Line Halong Cruise

  • 8.8

    Excellent
    Cleanliness

    "Boat was clean, rooms nice and well kept."

    David

    |

    February 26, 2020

  • 10

    Exceptional

    "Nice and beautiful beauty."

    Jeelynn

    |

    July 23, 2019

  • 7.6

    Very good

    "Bed is comfy."

    chi

    |

    December 24, 2018

Property ranking|Compared to 759 Ha Long properties
See all rankings
Room comfort score
8.9/10
Location score
8.7/10
Service score
8.7/10
Value for money score
8.1/10
Better than
98
%
of Ha Long properties
Better than
89
%
of Ha Long properties
Better than
89
%
of Ha Long properties
Better than
87
%
of Ha Long properties
Overall rating:

8.3

Excellent
149 reviews
Cleanliness
8.4
Facilities
7.6
Location
8.7
Read all reviews >
More about Gray Line Halong Cruise

More about Gray Line Halong Cruise

Gray Line Halong Cruise

Treat yourself to a relaxing stay and all that Ha Long has to offer with a stay at Gray Line Halong Cruise.
The superior services and facilities offered at Gray Line Halong Cruise will make for a memorable stay. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Ha Long can be assisted with taxi, car hire and shuttle services available.
Parking is provided for guests by the cruise. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The cruise's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. While lodging at this wonderful cruise, a charming and cozy on-site fireplace will keep you warm on cold days and nights.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the Gray Line Halong Cruise. The cruise is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Gray Line Halong Cruise. To enhance your stay, some rooms at the cruise come with blackout curtains and air conditioning. The specially-designed rooms at Gray Line Halong Cruise offer a layout option like a balcony or terrace. The cruise's in-room entertainment is second to none, with daily newspaper and cable TV provided to guests in select rooms.
You may be assured to know that bottled water and a coffee or tea maker are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries and bathrobes provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Gray Line Halong Cruise, where breakfast is provided free of charge. What's better than a good cup of coffee? Start every vacation day at the cruise with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the cruise. Once there, be sure to check out bar for some in-house nighttime fun.
The cruise even has in-house cooking amenities such as BBQ facilities for its most selective guests.
Never let a day go wasted when you're at Gray Line Halong Cruise with all the activities and facilities provided. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the massage, hot tub, spa and sauna. Stay wet and wild with fun family water activities like fishing and non-motorized water sports.
You won't need to go far to experience fun water sports, with the convenience of watersports equipment rentals provided. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area.


Around the property

Venture outside Gray Line Halong Cruise and explore Ha Long during your stay. Tourists travel from around the world to see Dau Go Gotto, which is an easy visit just 4.2 km away. Take a trip to somewhere offshore with an island adventure at Hon Ga Choi Island located 5.8 km away.


Reasons to stay here

Verified reviews for this cruise's food and dining options score it better than 97% of accommodations in the city.
Travelers who stayed here really appreciated the location, scoring it better than 88% of the city's other options.
This accommodation beats more than 97% of competition in the city on room comfort.

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Amenities and facilities
Very good
Facilities

7.6

Most talked about facilities

Food & Dining

14 mentions

Breakfast

1 mention

Internet

1 mention

View

1 mention

Languages spoken

  • English
  • French
  • Vietnamese

Internet access

  • Complimentary WIFi in all rooms
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fishing
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Ticket services
  • Tours
  • Watersport equipment rentals
  • Water sports (non-motorized)

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Breakfast [free]
  • Coffee shop
  • Happy hour
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Elevator
  • Fireplace
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • Buzzer/wireless intercom
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [nearby]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport

Available in all rooms

  • A/C
  • Bathrobes
  • Complimentary drinking water
  • Desk
  • Hair dryer
  • Lock box in room
  • Non-smoking
  • Shower
  • Toiletries
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Continental
  • Vegetarian
  • Vegan
  • Gluten-free
  • Buffet
Location
Slot 21. Tuan Chau marina, Tuan Chau Island, Halong city, Quang Ninh., Tuan Chau Island, Ha Long, Vietnam, 200000
Excellent
Location

8.7

Airports

  • Cat Bi International Airport (HPH)
    29.0 km

Public transportation

  • Halong Train Station
    6.4 km

Hospital or clinic

  • Bệnh viện Quốc tế Hạ Long
    5.4 km

Shopping

  • Bai Chay Commercial Center
    8.4 km

Convenience store

  • On-site
What's nearby

Popular landmarks

  • Dong Thien Cung
    3.9 km
  • Dau Go Gotto
    4.3 km
  • Hon Ga Choi Island
    5.9 km
  • Bai Chay Bridge
    9.7 km
  • Soi Sim Island
    12.6 km
  • Sung Sot Cave
    14.4 km
  • Cua Van Fishing Village
    19.2 km
  • Luon Caves
    21.1 km

Nearby landmarks

  • Tuan Chau Harbour
    900 m
  • Tuan Chau Beach
    1.1 km
  • Tuan Chau International Tourist Island
    1.1 km
  • Bikini Island Beach
    1.3 km
  • Paradise Bay Beach
    1.9 km
  • Lao Cau Islet
    2.6 km
  • Mui Bo Re So Islet
    3.5 km
  • Dong Thien Cung
    3.9 km
  • Heavenly Palace Cave
    3.9 km
  • Dau Go Gotto
    4.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-4 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 5 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The rates are inclusive:

    Welcome drink, entrance and sightseeing fees, visit to Dark and Bright Cave by rowing bamboo boat or kayaking, optional, visit to Gray Line Exclusive Floating House, Air-conditioned en suite cabin, Visit to Me Cung Cave, Use of kayak and bicycles, trekking to Bat Cave in Cat Ba Island (valid for 3-day trip), Cooking class, movie watching, Karaoke, squid fishing, All meals on board: Lunch – Dinner – Breakfast – Brunch, Onboard international liability insurance, Tax and service charges.
  • The rates are exclusive:

    Shuttle bus service: 25 USD/pax/round trip, Drink on order at bar, Massage service

    The bus will pick you up at your hotel around range of 8 AM to 8.30 AM. Kindly bring your original passport along during the trip.

    Guests are required to provide the hotel name, address and contact number in Hanoi and Halong, personal information (full name, date of birth, nationality, passport number or ID, visa expiry date) at least 48 hours in advance.
  • Airport transfer is available at an additional charge. In order to reserve the transfer, please inform the property of your arrival details upon completing the booking.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from12:00
  • Check-out until12:00
  • Reception open until12:00

Getting around

  • Airport transfer fee190000 VND
  • Distance from city center19.3 km
  • Travel time to airport (minutes)200

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges2
  • Number of floors3
  • Number of restaurants1
  • Number of rooms 14
  • Room voltage220
  • Year property opened2013

Reviews of Gray Line Halong Cruise from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.4
Facilities7.6
Location8.7
Room comfort and quality8.9
Service8.7
Value for money8.1
High score for Ha Long
Rating
9+ Exceptional (43)
8-9 Excellent (22)
7-8 Very Good (25)
6-7 Good (3)
<6 Below Expectation (10)
Time of the year
Mar - May (28)
Jun - Aug (16)
Sep - Nov (22)
Dec - Feb (37)
All guests (149)
All room types
All languages

Show reviews that mention 

Showing 103 verified guest comments
12345
10.0
Exceptional
Coral from Australia
Couple
Suite 3D2N Full Board (Lunch-Dinner-Breakfast)
Stayed 2 nights in March 2016

Fantastic Cruise and equally fantastic food”

From the time we were picked up at the hotel and 'Long' gave us an insight into the local history of Vietnam and the legend of Halong Bay on the bus trip down and Happy entertained us on the way back we had an absolute ball. It was worth paying the extra for the VIP room as we had a spa bath and a private balcony at the FRONT of the boat (mostly suites had back facing balconies on other boats) so this was the main reason we chose Gray Lines. That alone was worth it! But there was so much more. The staff were always polite and helpful, the food just kept on coming and don't even think a one night cruise is a good idea - you should seriously consider the two.

Reviewed March 11, 2016

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Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Jason Nguyen.

Responded October 23, 2018
Gray Line Halong Cruise
8.0
Excellent
kimberly from United States
Couple
Suite 3D2N Full Board (Lunch-Dinner-Breakfast)
Stayed 2 nights in April 2017

Ha Long Bay 3 day/ 2 night”

We booked the Queen Suite for a 3 day/ 2 night cruise in early April 2017. The bed was comfortable and we liked the way it was positioned to look out at the view through the large picture window. The additional (semi)private deck area was also nice. The photo showed a shade umbrella on the cabin deck which wasn't provided because it would blow over during cruising. The weather was so cloudy during our cruise that the lack of umbrella wasn't an issue. There was plenty of food during meals. The pumpkin soup was very good. All drinks at lunch and dinner are an additional charge - including water. I believe you will find this is the practice on most of the Ha Long Bay cruises. The staff was attentive & spoke English well. There was also a French speaking guide. We were looking forward to seeing the fishing village (which no longer exist because the bay is too polluted and over fished to make fishing viable), kayaking (which the government put a stop to as of April 1, 2017 - we did not see a single kayak on the entire bay), exploring Cat Ba island and Bat cave, Dark and light cave, and amazing cave (none of which were provided. We were told the government also made changes to access to Cat Ba island, etc). We did go to a pearl farm where we were given an informative and amusing tour by a local guide, were taken on a small "fishing" boat and shown how locals would drop gill nets & encourage the fish toward the nets, a trip to Ti Top island to swim or climb to the peak of the island, a boat ride inside Hang Luon to see the monkeys, and a stop at Me Cung to see the cave and hike up to see a small fresh water lake, which was interesting. Ha Long bay offers amazing natural formations and beauty and I'm sure it was really something 5 or 10 years ago, but now the water is littered with trash and swimming is quite uninviting. I'm glad we made a side trip to see Ha Long bay while we were in Vietnam, and Grey Line cruise was a good cruise line, however, the activities offered

Reviewed April 17, 2017

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Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Jason Nguyen

Responded October 23, 2018
Gray Line Halong Cruise
10.0
Exceptional
Tiffany from United States
Solo traveler
Deluxe Double or Twin Room with Balcony - 2 Days 1 Night
Stayed 1 night in February 2017

Very organized, wonderful ship”

Gray Line cruise to Halong Bay was a very fun experience. After reading horror stories from other people regarding the quality of the ship, I was a bit nervous, but the ship that I was on was fantastic. The room was great (I got the one w/ a balcony which I thought was worth the money). I was happy with the food. From pickup to drop off it was organized and the staff was nice, spoke good English and were friendly and willing to help.

Reviewed February 19, 2017

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Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Jason Nguyen.

Responded October 23, 2018
Gray Line Halong Cruise
9.0
Exceptional
Low from Malaysia
Couple
Deluxe Cabin 2 Days 1 Night Full Board
Stayed 1 night in September 2015

We enjoyed our 2 days 1 night on cruise”

Good service, staff and overall

First at all, my boyfriend and I would like to thanks Quan (Happy) our tour guide for giving us a memorable trip by Gray Line, he accompanied us from Hanoi old quarter to Halong Bay, journey was about 4 hours and we were not boring at all. And also thanks all staff on-board for helping my bf to prepared proposal decoration in room, we like it so much. 2 days 1 night was perfect for us, not too long nor short and with all the nice view and scenery, given us piece of mind. HIGHLY RECOMMENDED, WE WILL BE BACK !!!!!

Reviewed September 28, 2015

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Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Jason Nguyen

Responded October 23, 2018
Gray Line Halong Cruise
7.6
Very good
chi from Singapore
Family with young children
Deluxe Balcony 2 Days 1 Night Full Board (4 Meals)
Stayed 1 night in December 2018

Glad all went well”

We had a very hard time choosing the cruise as there are too many choices and every cruise has good and bad reviews. Luckily all bad reviews about gray line or other cruises didn't happen to us during our 2d1n stay. We felt totally relaxed and had lots of fun. Our rooms are at the front of ship with 2 verandah (1 can be accessed by other guests but not many know about it so we have whole verandah to ourselves)! Love it a lot! Bed is comfy. But heater took a while to warm room up. Visit to titop island isnt very pleasant and disorganised as there are far too many tour groups there. Guide makes visit to luon cave sound like it's only for those who want to kayak. Luckily we went (other guests are sent back to the ship) and asked guide if we can take the boat ride. Sung sot cave is really amazingly beautiful and huge. Luckily no tour group then. Guide is very polite. Staff are helpful. Hot showers is a BIG plus during winter. Food, average. Drinks (non alcoholic) are reasonably priced.

Reviewed December 25, 2018

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9.3
Exceptional
Anthony from United Kingdom
Couple
Suite 3D2N Full Board (Lunch-Dinner-Breakfast)
Stayed 2 nights in May 2014

Nice relaxing trip through amazing scenery.”

staff, views, the suite's patio deck.

Its difficult to make comparisons with other cruises since we, like almost everyone else, have only done this once. However I can be pretty confident in saying that this is a very good, and very good-value, cruise. We did the "3-day 2-night" cruise and was curious as to how they were able to board new passengers every day. On the 2nd day they put the 2-night cruisers onto the tender which then goes off and visits an island where, apparently, you then get on bikes and cycle 30 mins to some village, and 30 minutes back. Well, since we had such a nice cabin (one of the 2 suites at the front) we decided to remain aboard and repeat the 1st days cruise. And I was happy with our decision. My advice is to book one of the "suites" - they are not any bigger but you have a nice astro-turf patio at the breezy front of the ship. The difference in price is not much. For most people the one day trip is enough - as spectacular as the scenery is, it soon becomes routine.

Reviewed May 29, 2014

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Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Jason Nguyen.

Responded October 23, 2018
Gray Line Halong Cruise
9.2
Exceptional
Victor from United States
Family with young children
Stayed 1 night in April 2018

Great trip!”

We are traveling with young children and gray line was very accomadating. We truely enjoyed the trip and our connecting rooms were beautiful and perfect for small children. Beware they did try to up sell us to a VIP connecting room even though we had already booked a connectin room. Once I informed them of this, they made sure we had the room we booked. The tour guide was amazing and made sure that everything was taken care of. Make sure to ask for special foods for kids before boarding. Lastly, be prepared to wait for the bus back to Hanoi for up to an hour after getting off the boat.

Reviewed April 04, 2018

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Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Jason Nguyen

Responded October 23, 2018
Gray Line Halong Cruise
7.7
Very good
Usha from India
Solo traveler
Deluxe Cabin 3 Days 2 Nights Full Board
Stayed 2 nights in March 2014

Pleasant cruise”

views from the cabin, comfortable bed, well organized

The cruise was pleasant, well organized. I was given a second floor room in the front with a front deck which was probably one of the best rooms in the ship. The room has big windows which look out on to a spectacular view through the cruise.I had booked a 3 nights 2 days cruise. If you have booked a three day cruise, please note that on the second day the mother ship returns to land to drop off and pick up passengers who have booked a two day cruise. I was transferred to a smaller boat run by another tour operator for the second day while the mother ship was gone. Though this boat was comfortable it was not the same class as the mother ship. It had a dining room downstairs with some lounge beds on the top deck which I could not use as it was raining some of the time, so I had to spend most of the day sitting at a table. The service on the boat was good though with good food, a set menu and an articulate and helpful guide. We ventured much deeper into the bay and the views were spectacular. However, I noticed that there were other cruise ships that had ventured deeper too, so it might be worth looking into that while booking a 2 day cruise. When I returned to the mother ship in the afternoon, as the rest of the guests had left for the floating village, electricity and water was switched off for about half an hour (they forgot that I was on board!) and restored only when I went looking for the crew. The management made amends by offering me free drinks for the second day. Food was average compared to some of the boutique hotels that I had stayed at in Vietnam. The spectacular views of Halong bay made up for all the inconveniences. The two evenings I got to spend in my room were comfortable because of the nice bed and big picture windows. Bathroom clean but needs redesign, no shower curtains and no ledge space. All in all, I did not leave with the impression that it was great value for money, but who knows, it might be the same on other ships too.

Reviewed April 03, 2014

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Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Jason Nguyen.

Responded October 23, 2018
Gray Line Halong Cruise
8.4
Excellent
Anumart from Thailand
Couple
Suite 2D1N Full Board (4 Meals)
Stayed 1 night in April 2016

Class of cruise”

Luckily we did book the package 2day 1night directly from Gray Line. We was impressed with the freelance tour guide whose English is excellent . We booked the VIP suite which is equipped with own front balcony. From there, we could enjoy the whole view privately. foods is good and nice. But the spot we visited does not cover all it should be ..as a whole, this trip is awesome I would say. It is highly recommended for all who love to enjoy the scene of Ha Long Bay..

Reviewed April 12, 2016

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Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Jason Nguyen,

Responded October 23, 2018
Gray Line Halong Cruise
8.7
Excellent
Kathleen from United States
Couple
Deluxe Balcony 3 Days 2 Nights Full Board (Lunch-Dinner-Breakfast)
Stayed 2 nights in December 2014

Cruise is Welcome Break from Hanoi Business”

Food, Friendly Staff, Activities

We thoroughly enjoyed our cruise on HaLong Bay. It was such a contrast to Hanoi, and we were treated very well by cruise staff. Some areas for improvement: we felt rushed on the first and last days of our 2 day cruise, coffee and tea might be made available throughout the day without charge. We would definitely suggest the 2 day cruise if you have time. The second day was the most relaxed, fun day. Too many boats on the water--feels like herds of cattle leaving and returning to port all at the same time. Suggest trying other less traveled bays nearby.

Reviewed December 16, 2014

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Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Jason Nguyen,

Responded October 23, 2018
Gray Line Halong Cruise
10.0
Exceptional
Silven from Brunei Darussalam
Group
Suite 2D1N Full Board (4 Meals)
Stayed 1 night in July 2015

Out of this world scenery”

Friendly, efficient and helpful staff. Fantastic scenery and food. Great itenary.

Maximal praises for the staff on the boat and especially our guide Cong. The office called the hotel to confirm pick up, and the trip was smooth and comfortable. Despite some delays in departure from the harbour, we were able to do all the activities listed without being rushed. The kayaking was definitely the highlight of the trip, and totally awe inspiring. However, the cruise company should look into client safety a bit more: 1) advise re appropriate footwear for walking in the cave 2) instructions prior to letting people loose in kayaks 3) safety lines and floats for people to hang on to when swimming off the boat. (Some of us were caught in a fairly strong current, and many were not comfortable in deep water). All in all a fantastic trip and should not be missed.

Reviewed July 24, 2015

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Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Jason Nguyen,

Responded October 23, 2018
Gray Line Halong Cruise
9.0
Exceptional
Jovita from Philippines
Couple
Deluxe Cabin 2 Days 1 Night Full Board
Stayed 1 night in September 2015

Short but great weekend in Halong”

The staff were very friendly and accommodating, the room and deck were comfortable

We only stayed 2 days and 1 night but we enjoyed our stay with Gray Line Cruise. We would gladly recommend it to friends.

Reviewed September 15, 2015

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Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Jason Nguyen

Responded October 23, 2018
Gray Line Halong Cruise
8.8
Excellent
Kek from Vietnam
Group
Stayed 1 night in April 2018

Very nice and peaceful night ”

The transport provided by halong bay cruise to pick us up at hotel for US$25 per pax 2way is not worth for the amount. we are dispointed as we have to seat on a 30 seat long bus when we return. Going is with a mini van.

Reviewed April 23, 2018

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Thanks for staying with us. Even local people will have to pay the same amount for a route of 180km round trip with a fixed pick-up points in central of Hanoi and tens of stop-overs during the trip to Halong. Anyhow, you have not enjoyed much the bus and we try working hard to make our guests happy and appreciate your feedback! Jason Nguyen

Responded October 23, 2018
Gray Line Halong Cruise
10.0
Exceptional
Brent from New Zealand
Couple
Suite 3D2N Full Board (Lunch-Dinner-Breakfast)
Stayed 2 nights in August 2015

Very nice cruise”

View, Room ,food

This was a magical experience, the staff on the main boat are very good. This time of year is very hot . Would be even more special when it cools down a bit. The food really is 5 star, a lot of attention to detail, and good quality of drinks, good prices compared with hotel of this quality. We stayed in VIP suite, massage shower plus little private deck. Excellent experience . 2 things can improve on , some fans on top deck to cool people down , and improve Internet , The best form of free advertising is Facebook and the likes, charge everyone an extra 5er and get good WIFI. Still great cruise, very good staff.

Reviewed August 26, 2015

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Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Jason Nguyen.

Responded October 23, 2018
Gray Line Halong Cruise
8.8
Excellent
Anthia from Singapore
Solo traveler
Deluxe Cabin 2 Days 1 Night Full Board
Stayed 1 night in January 2018

2D1N at Grayline Cruise (Halong Bay)”

My friend and I opted for the 2 Day 1 Night option at Grayline Cruise, Halong Bay. Everything was excellent – from the service of the staff to the food to the comfortable room! Thank you to our guide Bihn for being so knowledgeable and warm. A must-visit!

Reviewed January 19, 2018

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Dear Anthia, Warmest greetings from Gray Line Halong cruise! You have made us feel truly happy by writing an extremely inspirational and motivational review about your experience to Halong bay with us. We are grateful for your nice and kind words about our staffs, the food and our service. I had shared your nice feedback with Mr. Binh and he was very glad to know that the services met your expectations. We are also delighted that you had a joyful experience in Halong Bay with our cruise. Thank you very much and we wish you good luck, lots of fun and exciting experiences in travel. Hope to see you next time to Halong bay. Best regards, Sulli.

Responded January 22, 2018
Gray Line Halong Cruise
10.0
Exceptional
Emmanuel from Australia
Couple
Suite 3D2N Full Board (Lunch-Dinner-Breakfast)
Stayed 2 nights in March 2016

Value for Money - Wonderful Cruise”

My Husband and I went in early March on a 3day/2night cruise. The staff are very organised and helpful. The food was very nice plenty of it. Our Suite was lovely, The activites are all run very well. Just loved the bike riding and Kayaking. I would recommend this cruise, partially the longer cruise, money well spent.

Reviewed May 15, 2016

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Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Jason Nguyen,

Responded October 23, 2018
Gray Line Halong Cruise
10.0
Exceptional
Elaine from Australia
Couple
Suite 3D2N Full Board (Lunch-Dinner-Breakfast)
Stayed 2 nights in February 2016

Great Cruise”

The cruise was wonderful, the bay is beautiful, just difficult to see past all the floating rubbish at times. I really hope they clean the bay up it is such a pristine area, it needs to be preserved for future generations. Despite the rubbish I am still happy with the cruise and that we have seen the area.

Reviewed February 15, 2016

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Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Jason Nguyen,

Responded October 23, 2018
Gray Line Halong Cruise
9.6
Exceptional
Dilys from Singapore
Couple
Deluxe Balcony 2 Days 1 Night Full Board (4 Meals)
Stayed 1 night in April 2017

Friendly staff and good food.”

Clean room, however there's a funny smell in the toilet. The staff were very attentive and the meals were great! Very generous serving and delicious. The balcony was a little small, but good enough to enjoy the cool breeze and fantastic view of halong bay. Enjoyed our stay.

Reviewed April 17, 2017

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Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Jason Nguyen

Responded October 23, 2018
Gray Line Halong Cruise
10.0
Exceptional
Carin from South Africa
Couple
Deluxe Cabin 2 Days 1 Night Full Board
Stayed 1 night in August 2017

Ecellent Cruise”

Although somewhat rushed as it is literalally overnight, the facilities, food staff and our guide were excellent. They gave us everything that was promised and the the cabin was delightful. My one gripe would be that Halong Bay is becoming dirty which detracts from its natural beauty.

Reviewed September 13, 2017

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Dear Carin, Warmest greetings from Gray Line Halong cruise! You have made us feel truly happy by writing an extremely inspirational and motivational review about your experience to Halong bay with us. We are grateful for your nice and kind words about our food and service. We are also delighted that you had a joyful experience in Halong Bay with our cruise. Once again, I would like to say thank you for choosing our service. We hope that we will have a chance to serve you another quality service for your next visit to Halong Bay as well as Vietnam. We wish you and your family all the best. Hope to see you soon! Best regards, Sulli Nguyen. Gray Line Halong Customer Care. Gray Line Halong Cruise.

Responded December 12, 2017
Gray Line Halong Cruise
9.0
Exceptional
David from Israel
Couple
Suite 3D2N Full Board (Lunch-Dinner-Breakfast)
Stayed 2 nights in November 2014

Good but can improve”

Rooms, staff & food

We had a monsoon one night and the bay was closed. They handled the logistics poorly.They did not have a clear policy of notification, updates and refund policy. Their van is too small for the number of passengers and luggage. The cruise itself was really good, staff very friendly.

Reviewed December 05, 2014

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Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! Jason Nguyen.

Responded October 23, 2018
Gray Line Halong Cruise
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