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Grand Mercure Surabaya City
Grand Mercure Surabaya City
Grand Mercure Surabaya City
Grand Mercure Surabaya City
Grand Mercure Surabaya City
Grand Mercure Surabaya City
Grand Mercure Surabaya City

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9.1

Exceptional

132 reviews

132 reviews

Housekeeping3
View1
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8.8

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Surabaya's Zoo 1.9 km
Surabaya Town Square 2.2 km
Bungkul Park 2.6 km
Masjid Nasional Al Akbar Surabaya 3.3 km
Monkasel (Submarine Monument) 4.9 km
Tunjungan Plaza 5.7 km
Tugu Pahlawan 7.6 km
Suramadu National Bridge 7.6 km
Pakuwon Food Festival 8.6 km
Sampoerna Museum 9.3 km
Nearby landmarks
Margorejo 40 m
Puskesmas Pembantu Margorejo 150 m
Maspion Square 320 m
Paviluin VII (Syaraf) 520 m
Marina Plaza 530 m
Royal Plaza Surabaya 570 m
radioterapi 580 m
Paviliun 5 Anak 590 m
Sub Departemen Anastesi 600 m
Paviliun 4 Paru 610 m

Grand Mercure Surabaya City

Jl Ahmad Yani No 71 Margorejo Wonocolo, Rungkut, Surabaya, Indonesia, 60238 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Rungkut part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4.5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

50 meters to public transportation

Check-in [24-hour]

Airport transport

Complimentary WIFi in all rooms

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."

Facilities

Transport to airport

Valet parking

Shuttle service

Complimentary WIFi in all rooms

Swimming pool [indoor]

Exercise area

Front desk [24-hour]

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money9.1
Location rating8.8
Nearest airportJuanda International Airport (SUB)
Distance to airport9.2 km

Rooms available at Grand Mercure Surabaya City

Superior Double Room
...
  • Room size: 33 m²/355 ft²
  • Outdoor view
  • 1 double bed or 2 single be...
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Deluxe Room with 2 Single Beds
...
  • Room size: 36 m²/388 ft²
  • Outdoor view
  • 2 single beds
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Deluxe Room Double
...
  • Room size: 36 m²/388 ft²
  • Outdoor view
  • 1 double bed or 1 king bed
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Executive Room 1 King Bed
...
  • Room size: 45 m²/484 ft²
  • Outdoor view
  • 1 king bed
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Deluxe Suite 1 King Bed
...
  • Room size: 62 m²/667 ft²
  • Outdoor view
  • 1 king bed
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Superior Room With 2 Single Beds
...
  • Room size: 33 m²/355 ft²
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Executive Suite with 1 King-Size Bed
...
  • Room size: 65 m²/700 ft²
  • Outdoor view
  • 1 king bed
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Presidential Suite with King Bed
...
  • Room size: 163 m²/1755 ft²
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Deluxe Suite
...
  • Room size: 50 m²/538 ft²
  • 1 king bed
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Presidential Suite
...
  • Room size: 182 m²/1959 ft²
  • 1 king bed
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Frequently asked questions

What time is check-in and check-out at Grand Mercure Surabaya City?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Mercure Surabaya City?

Grand Mercure Surabaya City is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 273000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Grand Mercure Surabaya City also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Mercure Surabaya City has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Grand Mercure Surabaya City?

Start your mornings right, with the continental and buffet breakfast options offered at Grand Mercure Surabaya City. Adults can enjoy breakfast offered with an additional charge of 185715 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Grand Mercure Surabaya City?

To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Grand Mercure Surabaya City?

Audio-visual equipment service is offered to help your event go smoothly.

What is the smoking policy at Grand Mercure Surabaya City?

Grand Mercure Surabaya City does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Grand Mercure Surabaya City?

The closest train, metro, or bus station is Margorejo, 40 m away from Grand Mercure Surabaya City.

What restaurants are nearby Grand Mercure Surabaya City?

Grand Mercure Surabaya City’s neighborhood is Rungkut which includes popular restaurants such as Excelso Express, Penyetan Cok and Bread Story.

What popular shopping places are close to Grand Mercure Surabaya City?

Located in the Rungkut area, Grand Mercure Surabaya City is close to great shopping choices like Royal Plaza Surabaya, City of Tomorrow (CITO) and Marina Plaza.

What are popular attractions near Grand Mercure Surabaya City?

Grand Mercure Surabaya City’s location in the Rungkut neighborhood makes it close to famous attractions including Masjid Nasional Al Akbar Surabaya, Suroboyo Carnival Park and Taman Mayangkara.

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Explore the neighborhood

What people love about Grand Mercure Surabaya City

  • 9.2

    Exceptional
    Cleanliness

    "The room was super clean & all the furniture looks new."

    yoshua

    |

    July 2, 2022

  • 10

    Exceptional

    "Will stay here again when i visit surabaya next time."

    niaty

    |

    May 20, 2022

  • 10

    Exceptional
    Spaciousness

    "Comfy and clean and spacious."

    H

    |

    February 2, 2022

Overall rating:

9.1

Exceptional
132 reviews
Cleanliness
9.1
Facilities
9.2
Location
8.8
Read all reviews >
More about Grand Mercure Surabaya City

More about Grand Mercure Surabaya City

Grand Mercure Surabaya City

Grand Mercure Surabaya City is a smart choice for travelers to Surabaya, offering a relaxed and hassle-free stay.
The facilities and services provided by Grand Mercure Surabaya City ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Surabaya.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights.
The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Grand Mercure Surabaya City. Keep your entertainment options wide, even in your room, with a range of facilities, including cable TV available in select rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're selective about eating, don't worry! Grand Mercure Surabaya City has a selection of cuisine types including kosher and halal options.
Have fun at night with your travel companions right at the hotel's bar.
To fill your days, be sure to check out the fantastic facilities offered at Grand Mercure Surabaya City. Pamper and indulge yourself with a visit to the massage, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the yoga room in the hotel.


Around the property

This is your chance to explore all that Surabaya has to offer. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 5.6 km away.

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Amenities and facilities
Exceptional
Facilities

9.2

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Massage
  • Sauna
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Grooming service
  • Infirmary
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • Complimentary drinking water
  • Hair dryer
  • Individual air conditioning
  • Satellite/cable channels
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Buffet
Restaurants on site

Patita

  • Cuisine: Asian, Indonesian, International
  • Menu: Buffet, A-la-carte
Location
Jl Ahmad Yani No 71 Margorejo Wonocolo, Rungkut, Surabaya, Indonesia, 60238
Excellent
Location

8.8

Airports

  • Juanda International Airport (SUB)
    9.2 km
  • Abdul Rachman Saleh Airport (MLG)
    69.3 km

Public transportation

  • Margorejo
    40 m
  • Wonokromo Railway Station
    1.3 km

Hospital or clinic

  • Puskesmas Pembantu Margorejo
    150 m

Shopping

  • Tunjungan Plaza
    5.7 km

Cash withdrawal

  • ATM
    100 m
What's nearby

Popular landmarks

  • Surabaya's Zoo
    1.9 km
  • Surabaya Town Square
    2.2 km
  • Bungkul Park
    2.6 km
  • Masjid Nasional Al Akbar Surabaya
    3.3 km
  • Monkasel (Submarine Monument)
    4.9 km
  • Tunjungan Plaza
    5.7 km
  • Tugu Pahlawan
    7.6 km
  • Suramadu National Bridge
    7.6 km
  • Pakuwon Food Festival
    8.6 km
  • Sampoerna Museum
    9.3 km

Nearby landmarks

  • Margorejo
    40 m
  • Puskesmas Pembantu Margorejo
    150 m
  • Maspion Square
    320 m
  • Paviluin VII (Syaraf)
    520 m
  • Marina Plaza
    530 m
  • Royal Plaza Surabaya
    570 m
  • radioterapi
    580 m
  • Paviliun 5 Anak
    590 m
  • Sub Departemen Anastesi
    600 m
  • Paviliun 4 Paru
    610 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee273000 IDR

Extras

  • Breakfast charge (unless included in room price)185715 IDR
Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Grand Mercure Surabaya City from real guests

Provided by verified guests of Agoda
9.1
/
10
Exceptional
Cleanliness9.1
Facilities9.2
Location8.8
Service9.3
Value for money9.1
High score for Surabaya
Rating
9+ Exceptional (17)
8-9 Excellent (0)
7-8 Very Good (2)
6-7 Good (1)
<6 Below Expectation (2)
Time of the year
Mar - May (6)
Jun - Aug (7)
Sep - Nov (1)
Dec - Feb (8)
All guests (56)
All room types
All languages
Showing 22 verified guest comments
12
10.0
Exceptional
Beni from Indonesia
Business traveler
Superior Room With 2 Single Beds
Stayed 5 nights in October 2020

Fabulous Room and Excellent Service”

My Deluxe Suite was amazing. It has great view of Surabaya City. It was also spacious, bright, and comfortable. The staff in the restaurant was superb, they are responsive, friendly, and customer satisfaction oriented. This hotel was close to juanda airport just about 30 minutes.

Reviewed October 19, 2020

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10.0
Exceptional
niaty from Indonesia
Family with young children
Superior Room With 2 Single Beds
Stayed 1 night in May 2022

The best hotel room under 1millon rupiah”

The room is super clean and comfortable, i really enjoy our stay there. Will stay here again when i visit surabaya next time.

Reviewed May 21, 2022

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10.0
Exceptional
H from Indonesia
Family with teens
Superior Double Room
Stayed 3 nights in January 2022

Good stay”

We booked 2x superior rooms connected with a connecting door. Comfy and clean and spacious.

Reviewed February 02, 2022

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10.0
Exceptional
HERY
Business traveler
Executive Suite with 1 King-Size Bed
Stayed 1 night in August 2021

GRAND MERCURE TOP”

KAMAR BERSIH PELAYAYAN BAIK, HOTEL YG SUPR NYAMAN

Reviewed August 16, 2021

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10.0
Exceptional
efendi from Indonesia
Family with young children
Superior Double Room
Stayed 1 night in December 2021

GREAT RECOMENDED”

GOOD LOCATION, NICE ROOM

Reviewed January 07, 2022

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9.2
Exceptional
yoshua from Indonesia
Family with young children
Superior Double Room
Stayed 1 night in June 2022

clean and new hotel”

the room was super clean & all the furniture looks new. swimming pool also good… love it

Reviewed July 02, 2022

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4.8
dewi from Indonesia
Family with teens
Superior Double Room
Stayed 2 nights in December 2020

5 Stars is Overrated1”

We booked two superior rooms for 2 nights and it stated there is a bathtub included although sounds too good to be true. when we checked in, there was no bathtub, only a shower, when we asked about this to the front desk they blame Agoda for giving misinformation. We booked for 2 nights, but because of this, we decided to move to another hotel for the second night and ask for a refund. The duty manager Mr. Syamsul contacted us the next morning and offered an upgrade, one room to a business suite, much appreciated it. another thing that was also a disappointment was the breakfast, food was limited and taste so ordinary, 5 stars is overrated, even sausages wasn't on sight unless you ask. Overall experience staying in this hotel was not satisfactory, only the upgrade that made us stay.

Reviewed January 11, 2021

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4.0
mery from Indonesia
Family with teens
Superior Room With 2 Single Beds
Stayed 1 night in May 2022

Acceptable”

Handuk, sprei, wc kotor

Reviewed May 16, 2022

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8.0
Excellent
BAMBANG from Indonesia
Business traveler
Superior Double Room
Stayed 1 night in June 2022

Very good”

Nice place

Reviewed June 25, 2022

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9.6
Exceptional
imannuel from Indonesia
Solo traveler
Superior Double Room
Stayed 1 night in July 2022

nyaman dan strategis”

Hotel yang nyaman. Bersih. Dan lokasi yang strategis sangat du recomendasikan

Reviewed July 10, 2022

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10.0
Exceptional
Angger from Indonesia
Business traveler
Superior Double Room
Stayed 1 night in July 2022

Recomended”

Sangat baik, sangat bagus, sangat direkomendasikan

Reviewed July 31, 2022

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10.0
Exceptional
Michael from Indonesia
Couple
Executive Room 1 King Bed
Stayed 1 night in June 2022

Exceptional”

mantap request saya dikabulkan semoga sukses dan pasti kembali . saran perbanyak promo diskon

Reviewed June 07, 2022

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6.4
Good
ike from Indonesia
Family with young children
Superior Double Room
Stayed 2 nights in May 2022

Good”

Makanan kurang. Kebersihan kurang untuk hotel baru

Reviewed May 10, 2022

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10.0
Exceptional
Henny from Indonesia
Family with young children
Superior Room With 2 Single Beds
Stayed 1 night in April 2022

Keren dan bersih”

Makanan enak. Tempat bersih dan nyaman

Reviewed May 01, 2022

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10.0
Exceptional
ADI from Indonesia
Solo traveler
Superior Double Room
Stayed 1 night in March 2022

Akan datang penginapannya lagi”

Staycation libur 2 tahun karena pandemi dan tahun ini akhirnya sudah bisa staycation lagi bebas tes antigen. Penginapannya baru pertama kali dengan tanggal 26 Maret 2022 ( satu malam ), ruang tunggu atau lobi cukup luas dan banyak tamu yang datang dapat minuman gratis dari resepsionisnya baik dan ramah. Kamarnya cukup luas dan bersih, dapat melihat pemandangan jalan raya dan matahari terbenam, ranjangnya besar nyaman, ada meja kursi kerja dekat televisi saluran cukup lengkap, sofa nyaman ada meja kecil juga, lemari dingin kecil bawah televisi, wifinya cukup baik dan cepat, kamar mandinya bersih dan perlengkapan mandinya cukup kecil dan lengkap. Sarapan menunya cukup banyak pilihan yang enak dan ruang makannya luas dan pelayanannya ramah. Lengkap hotelnya ada kolam renang cukup luas dan dapat pemandangan kota dan dekatnya fitnes juga. Tempat parkirnya cukup luas dan aman dan luar hotelnya ada samping tempat belanja Maspion Square dan tempat makan Hollywood Surabaya.

Reviewed March 30, 2022

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10.0
Exceptional
etha from Indonesia
Business traveler
Superior Room With 2 Single Beds
Stayed 1 night in January 2022

Exceptional”

Bagus banget interiornya dan hotelnya nyaaman, masih baru

Reviewed January 25, 2022

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10.0
Exceptional
Ayu from Indonesia
Family with young children
Superior Double Room
Stayed 1 night in December 2021

Hotel ❤️😍😍”

Makanan enak, banyak pilihan, kamar bersih, hanya saja masih bisa terdengar suara dari luar kalau ada yang buka tutup pintu..wifi kalau jam 6 ke atas naik turun tapi tetep kuat sig mungkin ramai penggunjung new year eve 2022..overall mantul

Reviewed January 05, 2022

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10.0
Exceptional
DODY from Indonesia
Family with young children
Executive Suite with 1 King-Size Bed
Stayed 1 night in August 2021

hotel bintang”

salah satu hotel bintang 5 terbaik di Kota Surabaya

Reviewed August 14, 2021

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Kepada Bapak Dody, Salam hangat dari Grand Mercure Surabaya City! Kami sangat berterimakasih atas pengalaman kunjungan Bapak di hotel kami. Sangat menyenangkan bagi kami untuk menerima tanggapan positif. Besar harapan kami untuk menerima kunjungan Bapak berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Eksi Ayuningtyas General Manager

Responded August 14, 2021
Grand Mercure Surabaya City
10.0
Exceptional
AUW from Indonesia
Family with young children
Deluxe Suite 1 King Bed
Stayed 1 night in April 2021

Exceptional”

Mendapay upgrade ke presidential suite! Thank you Grand Mercure ! Kamar luas banget, fasilitas lengkap, design modern, bersih, taat prokes. Tapi sayangnya kondisi AC kurang dingin.

Reviewed April 11, 2021

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Kepada AUW, Salam hangat dari Grand Mercure Surabaya City! Kami sangat berterimakasih atas pengalaman kunjungan Anda di hotel kami. Sangat menyenangkan bagi kami mengetahui bahwa Anda menikmati kamar Presidential Suite yang kami berikan. Kami juga menyampaikan permohonan maaf kami perihal AC yang kurang dingin, sehingga membuat pengalaman menginap Anda menjadi tidak nyaman. Besar harapan kami untuk menerima kunjungan Anda berikutnya. Eksi Ayuningtyas General Manager

Responded August 14, 2021
Grand Mercure Surabaya City
10.0
Exceptional
KAISER from Indonesia
Family with teens
Superior Room With 2 Single Beds
Stayed 1 night in January 2020

Excellent Service ⭐⭐⭐⭐”

Ini pengalaman saya : Saya check in tanggal 31 Desember 2019 sekitar Jam 18:00 setibanya di lobby saya dilayani oleh staff reception Fathia Shafa, dia membantu saya dengan tulus walaupun ditengah kesibukkan melayani banyak pelanggan yang ingin check in secara bersamaan saat itu, karena menjelang tahun baru, tetapi dengan kondisi yang demikian beliau tetap berusaha membantu saya untuk mencarikan kamar yang memungkinkan saya bisa berada satu lantai dengan anak anak saya, dengan usahanya walaupun memerlukan waktu cukup lama dan saya bisa mengerti keadaan saya itu, beliau datang dengan solusi yang memungkinkan saya bisa satu lantai dengan kamar berdekatan, saya apresiasi kinerja staff hotel seperti ini karena memberikan pelayanan bukan hanya maksimal tetapi terbaik buat pengalaman pelanggan 👏 Dan terakhir apreasiasi buat staff restaurant bernama "getsa" , disaat saya dan keluarga menikmati makan pagi selain makananan yang bervariasi, enak rasanya, suasana yang menyenangkan dan interaksi beliau disaat melayani kami memberikan suasana berbeda dan menyenangkan diwaktu makan pagi kami 🏆 Overall semuanya bagus...tanpa bisa menyebutkan nama satu persatu

Reviewed January 05, 2020

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12
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