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Grand Inna Tunjungan Hotel
Grand Inna Tunjungan Hotel
Grand Inna Tunjungan Hotel
Grand Inna Tunjungan Hotel
Grand Inna Tunjungan Hotel
Grand Inna Tunjungan Hotel
Grand Inna Tunjungan Hotel

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8.3

Excellent

1,007 reviews

1,007 reviews

Housekeeping16
Breakfast12
Shops4
See map

9

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
KidZoona

170 m

Taman Prestasi

180 m

Tunjungan Plaza

210 m

Tunjungan Mall

210 m

DAISO

220 m

Popular landmarks
Monkasel (Submarine Monument)

1.3 km

Tugu Pahlawan

1.8 km

Suramadu National Bridge

2.1 km

Bungkul Park

3.3 km

Sampoerna Museum

3.6 km

Closest landmarks
Transnet

100 m

Top Ten & Coyote Bar

180 m

Joko Dolog Buddhist Statue

330 m

Joko Dolog Statue

340 m

Surabaya Town Hall

340 m

Grand Inna Tunjungan Hotel

Jl Gubernur Suryo 1-3, Surabaya Center, Surabaya, Indonesia, 60271 - See map

Make your best journey to Surabaya with the promised standard of Indonesia Care, and enjoy free Wi-Fi in all rooms. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Surabaya

Front desk [24-hour]

Excellent breakfast

Inside city center

230 meters to Tunjungan Plaza

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Car park

Complimentary WIFi in all rooms

BBQ facilities

Exercise area

Hot tub

Luggage storage

Sauna

This property is in high demand!

12 travelers have booked today.

Value for money8.2
Distance to city center1 km
Location rating9.0
Nearest airportJuanda International Airport (SUB)
Distance to airport13.9 km

Rooms available at Grand Inna Tunjungan Hotel

Very good
Room comfort & quality

7.6

Suite
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
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Suite
...
  • Room size: 52 m²/560 ft²
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Deluxe Room
...
  • Room size: 28 m²/301 ft²
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Superior Room
...
  • Room size: 28 m²/301 ft²
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
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Junior Suite Standard
...
  • Shower
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Triple Room Panoramic
...
    Enter dates to see prices
    Junior Suite Deluxe Garden View
    ...
      Enter dates to see prices

      Frequently asked questions

      Does Grand Inna Tunjungan Hotel have a hot tub?

      A hot tub is one of the facilities available at Grand Inna Tunjungan Hotel.

      How much does it cost to stay at Grand Inna Tunjungan Hotel?

      Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

      What time is check-in and check-out at Grand Inna Tunjungan Hotel?

      Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to Grand Inna Tunjungan Hotel?

      For those who wish to drive their own cars, Grand Inna Tunjungan Hotel has a car park right on site for maximum convenience. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

      Is breakfast offered at Grand Inna Tunjungan Hotel?

      Wake up to a great buffet breakfast at Grand Inna Tunjungan Hotel. Adults can enjoy breakfast offered with an additional charge of 71429 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

      What are my dining options at Grand Inna Tunjungan Hotel?

      Grand Inna Tunjungan Hotel features an on-site restaurant for your dining convenience.

      What is the smoking policy at Grand Inna Tunjungan Hotel?

      Grand Inna Tunjungan Hotel does permit smoking in some areas and is not 100% smoke-free.

      What is the closest train, metro, or bus station to Grand Inna Tunjungan Hotel?

      The closest train, metro, or bus station to Grand Inna Tunjungan Hotel is Gubeng Train Station, 1.2 km away.

      What restaurants are nearby Grand Inna Tunjungan Hotel?

      Restaurants including Happy Garden Restaurant, Waroeng Toendjoengan and Chung Gi Wa are popular in Grand Inna Tunjungan Hotel’s neighborhood which is known as Surabaya Center.

      What popular shopping places are close to Grand Inna Tunjungan Hotel?

      Shopping options in Grand Inna Tunjungan Hotel’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

      What are popular attractions near Grand Inna Tunjungan Hotel?

      Guests at Grand Inna Tunjungan Hotel can easily visit Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument) located in the Surabaya Center area.

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      See map

      Explore the neighborhood

      What people love about Grand Inna Tunjungan Hotel

      • 10

        Exceptional
        Location

        "Malls, restaurants, street foods are close by."

        Selvy

        |

        June 2, 2022

      • 8.8

        Excellent

        "Overall, it really is a great hotel to choose for staying."

        yusak

        |

        May 25, 2022

      • 8.8

        Excellent
        Location

        "Classic hotel located in the heart of Surabaya"

        Hendry

        |

        April 24, 2022

      Property ranking|Compared to 793 Surabaya properties
      See all rankings
      Room comfort score
      7.6/10
      Location score
      9/10
      Room size
      37 sqm.
      Service score
      8.4/10
      Better than
      95
      %
      of Surabaya properties
      Better than
      92
      %
      of Surabaya properties
      Bigger than
      92
      %
      of Surabaya properties
      Better than
      86
      %
      of Surabaya properties
      Overall rating:

      8.3

      Excellent
      1,007 reviews
      Cleanliness
      8.1
      Facilities
      7.9
      Location
      9.0
      Read all reviews >
      What travelers say they love:
      Good hotel in city centre close to everything
      john from Indonesia
      Couple
      More about Grand Inna Tunjungan Hotel

      More about Grand Inna Tunjungan Hotel

      Grand Inna Tunjungan Hotel

      For travelers who want to take in the sights and sounds of Surabaya, Grand Inna Tunjungan Hotel is the perfect choice. Its convenient location right in the city center allows you more time to see all that Surabaya has to offer.
      All offerings provided by Grand Inna Tunjungan Hotel help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Exploring Surabaya is made even more convenient with the taxi and car hire services available at the hotel. For those driving their own car, parking is available for guests.
      Always get the assistance you need with front desk services including concierge service, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. For longer stays or whenever you need it, the laundry service keeps your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Grand Inna Tunjungan Hotel.
      For guests who would like to smoke, the designated smoking areas are available.
      A range of amenities is offered in guestrooms at Grand Inna Tunjungan Hotel. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee and mini bar are provided in some guestrooms.
      Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer and bathrobes available in some guest bathrooms.


      Dining and things to do

      Each morning you can start the day with a delicious in-house breakfast offered at Grand Inna Tunjungan Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
      A day in will be as fun as a day out with ranges of recreational activities offered at Grand Inna Tunjungan Hotel. A relaxing end to every day is possible with a visit to the massage, hot tub, spa and sauna. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Got someone special waiting for you back home? Then easily pick up a memorable gift at the souvenir shops.


      Around the property

      Be sure to visit some of the city's popular sights during your stay in Surabaya. Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 200 m away.


      Reasons to stay here

      Compared to the city's accommodation options, this hotel scored higher than 96% of them for food and dining.
      Guests who stayed at this hotel have scored it higher than 92% of accommodations in the city.
      According to guests who stayed here, this hotel's room comfort is rated higher than 94% of other accommodations in Surabaya.

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      Amenities and facilities
      Very good
      Facilities

      7.9

      Most talked about facilities

      Breakfast

      21 mentions

      Housekeeping

      15 mentions

      Food & Dining

      6 mentions

      Internet

      4 mentions

      Languages spoken

      • English
      • Indonesian

      Accessibility

      • Wheelchair accessible

      Internet access

      • Complimentary WIFi in all rooms
      • Internet services
      • Wi-Fi in public areas

      Things to do, ways to relax

      • Exercise area
      • Hot tub
      • Karaoke
      • Massage
      • Sauna
      • Spa
      • Ticket services
      • Tours

      Cleanliness and safety

      • Anti-viral cleaning products
      • Body thermometer
      • Cashless payment service
      • Daily disinfection in all rooms
      • Daily disinfection in common areas
      • Doctor/nurse on call
      • Face coverings on staff
      • First aid kit
      • Hand sanitizer
      • Hot water linen and laundry washing
      • Individually-wrapped food options
      • Physical distancing of at least 1 meter
      • Protective screens in common areas
      • Rooms sanitized between stays
      • Safe dining setup
      • Sanitized kitchen and tableware items
      • Staff trained in safety protocol
      • Sterilizing equipment
      • Temperature check for guests and staff

      Dining, drinking, and snacking

      • Alternative meal arrangement
      • Bar
      • BBQ facilities
      • Coffee shop
      • Kitchen
      • Restaurants
      • Room service [24-hour]

      Services and conveniences

      • Air conditioning in public area
      • Concierge
      • Daily cleaning
      • Doorman
      • Dry cleaning
      • Elevator
      • Gift/souvenir shop
      • Ironing service
      • Laundry service
      • Luggage storage
      • Meeting/banquet facilities
      • Safety deposit boxes
      • Smoking area

      Access

      • Front desk [24-hour]
      • Non-smoking rooms
      • Pets allowed
      • Security [24-hour]

      Getting around

      • Car park [on-site]
      • Rental car
      • Taxi service

      Available in all rooms

      • A/C
      • Coffee/tea machine
      • Complimentary drinking water
      • Daily cleaning
      • Desk
      • Extra long bed
      • Hair dryer
      • Heating
      • Interconnecting room(s) available
      • LAN Internet in room [charges apply]
      • Lock box in room
      • Mini bar
      • Non-smoking
      • Phone
      • Pool facilities
      • Private bathroom
      • Refrigerator
      • Satellite/cable channels
      • Shower
      • Slippers
      • Toiletries
      • Trash cans
      • Wake up call
      • Wi-Fi
      • Wi-Fi [complimentary]
      Food and dining
      Breakfast options
      • Buffet
      Restaurants on site

      Palapa Coffee Shop

      • Cuisine: Asian
      • Menu: Buffet, A-la-carte
      Location
      Jl Gubernur Suryo 1-3, Surabaya Center, Surabaya, Indonesia, 60271
      Excellent
      Location

      9

      Airports

      • Juanda International Airport (SUB)
        13.9 km
      • Abdul Rachman Saleh Airport (MLG)
        75.1 km

      Public transportation

      • Gubeng Train Station
        1.2 km
      • Pasar Turi Train Station
        1.9 km

      Hospital or clinic

      • Puskesmas Kedungdoro
        410 m

      Shopping

      • Tunjungan Plaza
        210 m

      Convenience store

      • Indomaret
        360 m

      Cash withdrawal

      • ATM
        190 m
      What's nearby

      Popular landmarks

      • Tunjungan Plaza
        210 m
      • Monkasel (Submarine Monument)
        1.3 km
      • Tugu Pahlawan
        1.8 km
      • Suramadu National Bridge
        2.1 km
      • Bungkul Park
        3.3 km
      • Sampoerna Museum
        3.6 km
      • Surabaya Town Square
        3.8 km
      • Surabaya's Zoo
        3.9 km
      • Pakuwon Food Festival
        6.8 km
      • Masjid Nasional Al Akbar Surabaya
        8.8 km

      Nearby landmarks

      • Transnet
        100 m
      • KidZoona
        170 m
      • Taman Prestasi
        180 m
      • Top Ten & Coyote Bar
        180 m
      • Tunjungan Plaza
        210 m
      • Tunjungan Mall
        210 m
      • DAISO
        220 m
      • Grahadi Building
        250 m
      • Monumen Gubernur Suryo
        260 m
      • Plaza Tunjungan
        270 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Property policies
      Children and extra beds

      Extra beds vary by room. Please check each room's capacity for details.

      All children are welcome.

      Infant 0-1 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib may be requested directly from the property.
      Children 2-5 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 6 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking 6 or more rooms, special policies may apply.
      Some helpful facts

      Check-in/Check-out

      • Check-in from14:00
      • Check-out until12:00

      Getting around

      • Distance from city center1 km
      • Travel time to airport (minutes)60

      Extras

      • Breakfast charge (unless included in room price)71429 IDR

      The property

      • Number of restaurants1
      • Number of rooms 120
      • Room voltage220
      • Year property opened1980
      • Most recent renovation2014

      Reviews of Grand Inna Tunjungan Hotel from real guests

      Provided by verified guests of Agoda
      8.3
      /
      10
      Cleanliness8.1
      Facilities7.9
      Location9.0
      Room comfort and quality7.6
      Service8.4
      Value for money8.2
      High score for Surabaya
      Rating
      9+ Exceptional (127)
      8-9 Excellent (91)
      7-8 Very Good (128)
      6-7 Good (52)
      <6 Below Expectation (60)
      Time of the year
      Mar - May (131)
      Jun - Aug (107)
      Sep - Nov (87)
      Dec - Feb (133)
      All guests (769)
      All room types
      All languages

      Show reviews that mention 

      Showing 459 verified guest comments
      12345
      8.7
      Excellent
      ADI from Indonesia
      Family with young children
      Superior Room
      Stayed 1 night in July 2015

      Cheap 4 star hotel at great location”

      Location, Room, Price

      This is now new hotel, but I think they have renovated the room. Located at centre surabaya, very near to Tunjungan Plaza, and just walk across road about 150m to 24 hour McD and KFC. Breakfast not much varied, but it is OK. They didnt charge for children's breakfast. We still found some mosquito, and still noise from the road infront the hotel, even they have double window.

      Reviewed July 27, 2015

      See room deals

      Dear Mr. Adi, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

      Responded April 26, 2018
      Grand Inna Tunjungan Hotel
      10.0
      Exceptional
      Irwin from Indonesia
      Business traveler
      Stayed 1 night in April 2019

      Second stay with good experience”

      This is ny second stay here because i must extend in Surabaya so i choose this hotel. I like the hotel location, in front of tunjungan plaza. The breakfast menu very good, the staff very kind and helpful. Thank you.

      Reviewed September 15, 2019

      See room deals

      Dear Mr. Irwin Thank you for your feedback regarding your recent stay at Grand Inna Tunjungan, please let us know if you want to visit us again. Sincerely, Fajar Subeni General Manager

      Responded November 08, 2019
      Grand Inna Tunjungan Hotel
      9.2
      Exceptional
      Sing from Indonesia
      Group
      Stayed 1 night in August 2019

      Strategic Location for Shopping”

      Just 5 mins walk to biggest shopping mall in Surabaya - Tunjungan Plaza where there are many restaurants & food outlets. Breakfast is good with wide selection of traditional foods. Slightly noisy due to close to main road & traffic light (which sings at green light throughout day & night).

      Reviewed August 12, 2019

      See room deals

      Dear Mr. Sing , Thank you for your feedback regarding your recent stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced, please let us know if you want to visit us again. hope we can see you on another occasion. Sincerely, Fajar Subeni General Manager

      Responded September 02, 2019
      Grand Inna Tunjungan Hotel
      7.3
      Very good
      David from Australia
      Solo traveler
      Superior Room
      Stayed 2 nights in October 2014

      a very nice stay”

      value, comfort, style

      This is a very nice comfortable and stylish hotel, and a quiet retreat in busy Surabaya. It's not especially new - or old like most Inna heritage hotels - but it is a well-run and well-maintained hotel in the heart of Surabaya, a short walk from a major plaza and close to the central historical sites. It's not a stand-out, nothing very special except for overall well-run competence, very nice and helpful staff, and stylish comfortable rooms, but a very good choice for central Surabaya. The odd system of one-way streets can make what should be short journeys to and from this hotel into major trips, though this is a Surabaya problem rather then this hotel.And good value with Agoda rates. It's on my list for coming back to Surabaya.

      Reviewed October 08, 2014

      See room deals

      Dear Mr. David, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

      Responded April 27, 2018
      Grand Inna Tunjungan Hotel
      7.6
      Very good
      Abdul from Brunei Darussalam
      Business traveler
      Superior Room
      Stayed 5 nights in April 2018

      Very Nice Hotel . . .”

      1st of all, I always stayed in this hotel every time I visited Surabaya for whatever occasion. I like this hotel because of it fits to my needs though it has a lot of missing new modern facilities such as "No In Room Deposit Box", "No Workout Gym" & "a few of Non-facelifted Rooms for smokers on level 5". I wish that every rooms at level 5 shall be facelift in the near future . . . The discouraging Rooms to stay are in the Front side, because of noisy traffic. But this is not big deal. . . I prefer to stay rooms on the rear side just to stay away from it but it is also depend on the availability. . . I also found out the internet was inaccessible for the last/end row rooms. Hopefully this matter will be cured as soon as possible. The staffs are generally very nice & friendly especially on the receptionist counter. The nearby Shopping Centre is known as Tunjungan Plaza (TP) with a lot of Food courts, Resto & shops. Nearby 24 hrs KFC & Mc D also available in just a 5 minutes walk.

      Reviewed April 19, 2018

      See room deals

      Assalamualaikum Mr. Abdul Warmest Greetings from Grand Inna Tunjungan Hotel Surabaya Happy to know that you are enjoy during your stay with us, although there are no some facilities like in room deposit box, workout gym, and facility room for smokers, hope this facility will be for your next coming. Warm Regards, Mohamad Safik Marketing Manager

      Responded April 20, 2018
      Grand Inna Tunjungan Hotel
      9.2
      Exceptional
      Praewpannara from Thailand
      Business traveler
      Stayed 2 nights in March 2018

      Overall is Okay.”

      pros : the location is so closed to the biggest mall in Surabaya. The hotel is clean and comfy. The staffs can speak English. They are friendly and helpful. cons : The hotel is quite old. The room is not soundproof at all. I could hear loud music from the outside in my room. Some facilities in the room were broken, such as my bath tab, there was only hot water coming.

      Reviewed March 12, 2018

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      Dear Mr. Praewpannara , Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are really sorry if there is something make you uncomfortable, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

      Responded April 25, 2018
      Grand Inna Tunjungan Hotel
      10.0
      Exceptional
      Najwa from Malaysia
      Family with teens
      Superior Room
      Stayed 2 nights in March 2017

      Excellent service”

      Good location & walking distance to Tunjungan Plaza. The service staff is very excellent. They really know how to treat the customer well. Definitely will come again if go to Surabaya.

      Reviewed June 15, 2017

      See room deals

      Dear Mrs. Najwa, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

      Responded April 25, 2018
      Grand Inna Tunjungan Hotel
      10.0
      Exceptional
      NIZAM from Malaysia
      Family with teens
      Stayed 3 nights in September 2018

      We stayed for 3 nights at the hotel. Everything was excellent. Close proximity to everything needed.”

      The staffs were very friendly and helpful. The room is big and the bed was also comfortable. The best place to stay in Surabaya. Its location made it very strategic to move around the city centre. The breakfast spread was very good. Surely will stay again in this hotel for my next visit and will recommend to my family members, friends and staffs.

      Reviewed September 18, 2018

      See room deals

      Dear Mr. Nizam, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

      Responded September 21, 2018
      Grand Inna Tunjungan Hotel
      10.0
      Exceptional
      erna from Indonesia
      Family with young children
      Superior Room
      Stayed 1 night in June 2019

      Very comfortable”

      This is a very strategic hotel in the middle of the city, very comfortable, spacious rooms, good food, you must come when visiting Surabaya.

      Reviewed June 24, 2019

      See room deals

      Dear Mr. Erna, Thank you for your feedback regarding your recent stay at Grand Inna Tunjungan. Sincerely, Fajar Subeni General Manager

      Responded July 05, 2019
      Grand Inna Tunjungan Hotel
      8.4
      Excellent
      Benjamin from Singapore
      Solo traveler
      Superior Room
      Stayed 1 night in July 2016

      Good location, excellent staff but mosquito infested”

      The location is great! Within walking distance to Tunjungan Plaza. There's a bus stop right in front of the entrance along with option of minivans & taxis. The staff were very friendly, helpful & professional. The room was decent. It's clean, although the place seems a little dated. My biggest complain is the mosquito problem in the hotel. I've killed over 8 mosquitoes in the room yet I still got bitten while I slept. I've also been bitten along the corridors, elevators and the main lobby. Would've been a really nice place to stay if not for the mosquito infestation.

      Reviewed July 08, 2016

      See room deals

      Dear Mr. Benjamin , Thank your for your feedback regarding to your stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced and I do really apologize for it. and we already reflected this problem to related department. please let us know if you want to visit us again. hope we can see you again in another occasion. Sincerely, Fajar Subeni General Manager

      Responded April 26, 2018
      Grand Inna Tunjungan Hotel
      10.0
      Exceptional
      Irwin from Indonesia
      Business traveler
      Stayed 1 night in April 2019

      Location inside surabaya city center”

      Hotel room is big and clean with kindly staff. Location near from tunjungan, so if you need something for support your works or need to relax you can find it at Tunjungan Plaza.

      Reviewed April 09, 2019

      See room deals

      Dear Mr. Irwin, Thank you for your feedback regarding to your recent stay at Grand Inna Tunjungan. Sincerely, Fajar Subeni General Manager

      Responded April 29, 2019
      Grand Inna Tunjungan Hotel
      8.8
      Excellent
      ALFRED from Australia
      Couple
      Superior Room
      Stayed 1 night in June 2018

      classic balinese style”

      the staff were helpful and efficient, the room clean and the breakfast was very good with many choices. It is good value considering the prime location and I would happily stay there again when next in Surabaya

      Reviewed July 10, 2018

      See room deals

      Dear Mr. Alfred Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are really thankful for your appreciation, please let us know if you want to visit us . hope we can see you again in another occasion. Sincerely, Fajar Subeni General Manager

      Responded July 11, 2018
      Grand Inna Tunjungan Hotel
      9.7
      Exceptional
      parlinden from Indonesia
      Family with young children
      Superior Room
      Stayed 2 nights in June 2013

      i'm very happy and affordable room rates”

      location, breakfast and lower cost

      - excited - enjoying It's nice because customer services when we checked in at the hotel although booking hotels via Agoda.com. Thank you Inna and Agoda.

      Reviewed July 13, 2013

      See room deals

      Dear Mrs. Parlinden, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

      Responded April 27, 2018
      Grand Inna Tunjungan Hotel
      8.4
      Excellent
      Yap from Malaysia
      Family with young children
      Superior Room
      Stayed 2 nights in December 2018

      Great hotel”

      The location of hotel was just right opposite of shopping mall. Hotel room was clean & spacious. Definitely will stay again if im in Surabaya.

      Reviewed March 22, 2019

      See room deals

      Dear Mr. Yap, Thank You for your feedback regarding to your recent stay at Grand Inna Tunjungan Hotel. Regards, Fajar Subeni General Manager

      Responded April 01, 2019
      Grand Inna Tunjungan Hotel
      7.6
      Very good
      Indrapradja from Indonesia
      Family with young children
      Superior Room
      Stayed 1 night in December 2018

      Its time for renovation”

      I know this hotel has been around for a long time. It has passed its glory and a major makeover is definitely needed. First i really appreciate the big twin beds 120 cm that you can holywood. Our son likes to toss and turn when sleeping, so having an extra big bed is a nice perk. One problem we found is that the bed is too old. It sagged when i lay on it. For a 4 star hotel this is not acceptable. Another big problem is the cleanliness. The bathroom is pretty clean, however the bedroom floor under the bed and around the table is very dirty. I also noticed that the AC controller is old and rusty. Wifi signal is very weak in our room making it hard to access emails. The only good thing about this hotel is its proximity to Tunjungan Plaza. I have to mention that their staff is very profesional and polite. They answered and brought in all our request in a speedy manner. Id say that im very impressed with their service.

      Reviewed December 30, 2018

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      Dear Mr. Indrapradja, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced and I do really apologize for it. and we already reflected this problem to related department. please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

      Responded January 16, 2019
      Grand Inna Tunjungan Hotel
      8.4
      Excellent
      Akhmad from Indonesia
      Business traveler
      Superior Room
      Stayed 1 night in May 2018

      Hotel tua dengan lokasi yang trategis”

      Hotel ini terletak di pusat kota surabaya, walaupun sudah hotel lama, tapi perawatan dan renovasi fasilitas cukup bagus

      Reviewed June 19, 2018

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      Yang Terhormat, Bapak Akhmad Terima kasih atas ulasan yang diberikan pada Grand Inna Tunjungan, semoga kami dapat berjumpa kembali dengan Bapak dilain waktu. Salam, Fajar Subeni General Manager

      Responded June 21, 2018
      Grand Inna Tunjungan Hotel
      8.8
      Excellent
      Laurensius from Indonesia
      Business traveler
      Stayed 2 nights in April 2016

      Good location and cozy hotel”

      The hotel is only walking distance to Tunjungan Plaza. Internet connection was good and hotel was cozy. Overall, good value for money.

      Reviewed April 26, 2016

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      Dear Mr. Laurensius, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

      Responded April 25, 2018
      Grand Inna Tunjungan Hotel
      10.0
      Exceptional
      Nurul from Malaysia
      Family with teens
      Superior Room
      Stayed 2 nights in July 2016

      Excellent”

      Great location, very near to tunjungan plaza, superior room very spacious, breakfast are good and many choices, will definitely come again

      Reviewed February 26, 2017

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      Dear Mrs. Nurul, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we always try to improve our hotel quality for our guest satisfy, please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

      Responded April 25, 2018
      Grand Inna Tunjungan Hotel
      7.3
      Very good
      Mong from Singapore
      Couple
      Stayed 4 nights in October 2015

      Excellent Staff Service”

      Staff Service is about the only thing to boast about in this hotel Well Done! Thumbs Up!

      Staff service is very good. They give their personal handphone number and tell us that we may whats app them at any time whether we are in Surabaya or not. When they say that they will prepare something for you like a car(With payment) waiting to take you round the place and they make sure that they will do it. Very helpful staff. Bell Boy also tries his best to provide you with everything that you request for like old newspapers. The only problem is the driver that took us around does not speak English. As we speak a little Malay coupled with a little hand signal we could still communicate. For people who don't speak Malay / Indonesian big time trouble for you when communicating with the driver. Other than that his driving is okay. Manners is also quite good and polite. On the whole everything is okay except for the language problem.

      Reviewed November 01, 2015

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      Dear Mr. Mong, Thank your for your feedback regarding to your recent stay at Grand Inna Tunjungan, we are very sorry about the problem you experienced . please let us know if you want to visit us again. hope we can see you in another occasion. Sincerely, Fajar Subeni General Manager

      Responded April 26, 2018
      Grand Inna Tunjungan Hotel
      9.2
      Exceptional
      Jung from South Korea
      Solo traveler
      Stayed 3 nights in March 2019

      Good location”

      Tunjungan plaza is very close. Staffs are frindly and breakfast is nice. But it is close to big road, so makes a lot of noisy.

      Reviewed March 19, 2019

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      Dear Mr. Jung, Thank You for your feedback regarding to your recent stay at Grand Inna Tunjungan Hotel, we are sorry if there is something make you uncomfortable. Regards, Fajar Subeni General Manager

      Responded April 01, 2019
      Grand Inna Tunjungan Hotel
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