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Grand Hotel Surabaya
Grand Hotel Surabaya
Grand Hotel Surabaya
Grand Hotel Surabaya
Grand Hotel Surabaya
Grand Hotel Surabaya
Grand Hotel Surabaya

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7.7

Very good

765 reviews

765 reviews

See map

8.8

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Balai Pemuda

130 m

Lapangan Basra

240 m

Plaza Surabaya

250 m

Surabaya Plaza

250 m

Delta Theatre

310 m

Popular landmarks
Tunjungan Plaza

640 m

Monkasel (Submarine Monument)

880 m

Suramadu National Bridge

2.0 km

Tugu Pahlawan

2.3 km

Bungkul Park

3.1 km

Closest landmarks
Surabaya Tourism Information Center

130 m

BNI Bank

170 m

Embassy of Germany

400 m

Taman Ade Irma Suryani Nasution

410 m

Monumen Bambu Runcing

410 m

Grand Hotel Surabaya

Jalan Pemuda No 19-21, Surabaya Center, Surabaya, Indonesia, 60271 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3.5 stars, this high-quality property provides guests with access to restaurant, indoor pool and outdoor pool on-site.

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Highlights

Located in heart of Surabaya

Front desk [24-hour]

Airport transport

670 meters to public transportation

Inside city center

Facilities

Front desk [24-hour]

Transport to airport

Car park

Shuttle service

Complimentary WIFi in all rooms

Swimming pool [indoor]

Restaurants

Room service [24-hour]

This property is in high demand!

22 travelers have booked today.

Value for money7.8
Location rating8.8
Nearest airportJuanda International Airport (SUB)
Distance to airport13.5 km

Rooms available at Grand Hotel Surabaya

Executive Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Junior Suite Room
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
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Grand Suite Room
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Japanese Suite
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed or 2 semi double...
Enter dates to see prices
Deluxe Room
...
  • Room size: 22 m²/237 ft²
  • Shower
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Superior Room
...
  • Shower
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Room Assigned on Arrival
...
  • Shower
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Suite (no window)
...
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Grand Hotel Surabaya?

    Check-in is from 02:00 PM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

    How do I get to Grand Hotel Surabaya?

    Grand Hotel Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 100000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Grand Hotel Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Hotel Surabaya has a car park available for guests. Parking is free for guests.

    Is breakfast offered at Grand Hotel Surabaya?

    Wake up to a great buffet breakfast at Grand Hotel Surabaya. There's an additional charge of 60000 IDR for adults and 30000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Grand Hotel Surabaya?

    Grand Hotel Surabaya features an on-site restaurant for your dining convenience. Breakfast is served here. Dishes are served in buffet during opening hours. Light meal like coffee or tea is served using only quality ingredients.

    Can special events be hosted at Grand Hotel Surabaya?

    You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and engagements can be hosted at Grand Hotel Surabaya. Small or intimate events like birthday parties, entertainment events and graduation parties can also be accomodated. Services for wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and food and beverage are available upon request.

    Can business events be hosted at Grand Hotel Surabaya?

    On-site venues and convenient event services make Grand Hotel Surabaya an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 4 venues can accommodate up to 300 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

    What is the smoking policy at Grand Hotel Surabaya?

    Grand Hotel Surabaya is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

    What is the closest train, metro, or bus station to Grand Hotel Surabaya?

    The closest train, metro, or bus station is Gubeng Train Station, 630 m away from Grand Hotel Surabaya.

    What restaurants are nearby Grand Hotel Surabaya?

    Grand Hotel Surabaya’s neighborhood is Surabaya Center which includes popular restaurants such as Master D Dundee, Quickly Plaza Surabaya and Green Chay.

    What popular shopping places are close to Grand Hotel Surabaya?

    Located in the Surabaya Center area, Grand Hotel Surabaya is close to great shopping choices like Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

    What are popular attractions near Grand Hotel Surabaya?

    Grand Hotel Surabaya’s location in the Surabaya Center neighborhood makes it close to famous attractions including Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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    Explore the neighborhood

    What people love about Grand Hotel Surabaya

    • 8.8

      Excellent
      Spaciousness

      "The room is large enough."

      ika

      |

      May 13, 2021

    • 9.2

      Exceptional
      Location

      "This place is very strategic and close to other tourist areas such as malls & in this place there is a swimming pool"

      dewi

      |

      April 9, 2021

    • 9.6

      Exceptional
      Location

      "Easy to find food all the time since it is located at the city center near a big mall."

      Puji

      |

      October 5, 2020

    Property ranking|Compared to 793 Surabaya properties
    See all rankings
    Room size
    43 sqm.
    Location score
    8.8/10
    Cheapest price score
    Service score
    7.7/10
    Bigger than
    93
    %
    of Surabaya properties
    Better than
    90
    %
    of Surabaya properties
    Better than
    77
    %
    of Surabaya properties
    Better than
    73
    %
    of Surabaya properties
    Overall rating:

    7.7

    Very good
    765 reviews
    Cleanliness
    7.1
    Facilities
    7.1
    Location
    8.8
    Read all reviews >
    What travelers say they love:
    Great quality for an obsolete hotel :)
    Franky from Indonesia
    Couple
    More about Grand Hotel Surabaya

    More about Grand Hotel Surabaya

    Grand Hotel Surabaya

    See the best of Surabaya with a stay at Grand Hotel Surabaya, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
    The facilities and services provided by Grand Hotel Surabaya ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides shuttle services to help you find what you want in Surabaya.
    Parking is available and free, provided by the hotel for guests with their own transportation. The helpful staff at the front desk can assist you with services including concierge service. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. In-room conveniences include 24-hour room service and room service, so you can relax and enjoy your stay.
    Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel.
    Experience high-quality room facilities during your stay at Grand Hotel Surabaya. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms.
    Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides toiletries and towels in some select rooms.


    Dining and things to do

    Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
    To fill your days, be sure to check out the fantastic facilities offered at Grand Hotel Surabaya. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. Have some relaxing fun with family and friends at the shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops.


    Around the property

    There are many attractions to discover within close proximity to Grand Hotel Surabaya. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 640 m away.


    Reasons to stay here

    This hotel's food and dining score higher than 84% of accommodations in the city.
    This hotel scores higher than 90% of accommodations in the city for its location.
    Room comfort is said to be outstanding here, scoring higher than 83% of accommodations in the city.

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    Amenities and facilities
    Very good
    Facilities

    7.1

    Most talked about facilities

    Breakfast

    11 mentions

    Housekeeping

    11 mentions

    Swimming Pool

    4 mentions

    Internet

    2 mentions

    Languages spoken

    • English
    • Indonesian

    Internet access

    • Complimentary WIFi in all rooms
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Swimming pool [indoor]
    • Swimming pool [outdoor]
    • Ticket services
    • Tours

    Dining, drinking, and snacking

    • Bar
    • Coffee shop
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Concierge
    • Convenience store
    • Elevator
    • Shops
    • Smoking area

    Access

    • Front desk [24-hour]
    • Pets allowed
    • Security [24-hour]

    Getting around

    • Car park [free of charge]
    • Shuttle service
    • Transport to airport

    Available in all rooms

    • A/C
    • Bathtub
    • Complimentary drinking water
    • Free tea
    • Iron and ironing board
    • Phone
    • Shower
    • Toiletries
    • Towels
    • TV [flat screen]
    • Wi-Fi [complimentary]
    Location
    Jalan Pemuda No 19-21, Surabaya Center, Surabaya, Indonesia, 60271
    Excellent
    Location

    8.8

    Airports

    • Juanda International Airport (SUB)
      13.5 km
    • Abdul Rachman Saleh Airport (MLG)
      74.9 km

    Public transportation

    • Gubeng Train Station
      640 m
    • Semut Train Station
      2.3 km

    Hospital or clinic

    • Puskesmas Ketabang
      730 m

    Shopping

    • Tunjungan Plaza
      640 m

    Convenience store

    • On-site

    Cash withdrawal

    • ATM
      70 m
    What's nearby

    Popular landmarks

    • Tunjungan Plaza
      640 m
    • Monkasel (Submarine Monument)
      880 m
    • Suramadu National Bridge
      2.0 km
    • Tugu Pahlawan
      2.3 km
    • Bungkul Park
      3.1 km
    • Surabaya's Zoo
      3.7 km
    • Surabaya Town Square
      3.8 km
    • Sampoerna Museum
      4.0 km
    • Pakuwon Food Festival
      6.3 km
    • Masjid Nasional Al Akbar Surabaya
      8.7 km

    Nearby landmarks

    • Balai Pemuda
      130 m
    • Surabaya Tourism Information Center
      130 m
    • BNI Bank
      170 m
    • Lapangan Basra
      240 m
    • Plaza Surabaya
      250 m
    • Surabaya Plaza
      250 m
    • Delta Theatre
      310 m
    • Monumen Gubernur Suryo
      330 m
    • Grahadi Building
      330 m
    • Goethe Institut
      370 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds vary by room. Please check each room's capacity for details.

    All children are welcome.

    Infant 0-2 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 3-12 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 13 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking 6 or more rooms, special policies may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until13:00

    Getting around

    • Airport transfer fee100000 IDR

    Extras

    • Breakfast charge (unless included in room price)60000 IDR

    The property

    • Number of restaurants1
    • Number of rooms 100

    Reviews of Grand Hotel Surabaya from real guests

    Provided by verified guests of Agoda
    7.7
    /
    10
    Cleanliness7.1
    Facilities7.1
    Location8.8
    Service7.7
    Value for money7.8
    High score for Surabaya
    Rating
    9+ Exceptional (75)
    8-9 Excellent (76)
    7-8 Very Good (82)
    6-7 Good (37)
    <6 Below Expectation (83)
    Time of the year
    Mar - May (59)
    Jun - Aug (80)
    Sep - Nov (99)
    Dec - Feb (115)
    All guests (739)
    All room types
    All languages

    Show reviews that mention 

    Showing 353 verified guest comments
    12345
    9.2
    Exceptional
    Aaron from Singapore
    Family with young children
    Deluxe King Room
    Stayed 2 nights in February 2019

    Spacious Rooms with Nostalgic Ambience”

    The Grand Hotel Surabaya is one of those hotel from days gone by. Some may call it kitschy, gaudy trying to display "faux grandeur" but we absolutely it. Our room was unfortunately near the main road and the beeping sound from the pedestrian crossing woke us up a few times in the middle of the night. Staff were helpful and friendly despite our broken bahasa indonesia. Also note that every room is a smoking room.

    Reviewed February 07, 2019

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    9.2
    Exceptional
    FREDDY from Australia
    Solo traveler
    Deluxe King Room
    Stayed 1 night in December 2016

    good to relax. me time. shopping trip”

    very close to Surabaya plaza.old hotel being rebranded. spacious room. old toilet. recently tiled which better than carpet due to smoking is allowed in the room. nice priced choices of room service menu. coffee shop is quite nice just next to reception with outside view. nice sized swimming pool although I didn't use it

    Reviewed December 17, 2016

    See room deals

    8.8
    Excellent
    BERHANNUDIN from Malaysia
    Solo traveler
    Deluxe Twin Room
    Stayed 1 night in August 2019

    Comfortable clean room & 10 mins. Walk to Tunjungan Plaza”

    Great location. Free breakfast. Only 10 mins. Walk to Tunjungan shopping areas and 8 mins. Walk to Surabaya Railway Station. Good wifi and in-room facilities. The only downside is lots of mosquitoes outside the hotel.

    Reviewed September 02, 2019

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    8.4
    Excellent
    Linda from Indonesia
    Solo traveler
    Deluxe King Room
    Stayed 1 night in December 2016

    Nice Staff”

    Grand Hotel Surabaya location is near the Grand City Mall & Convex The bedstead not to good and the bathroom door can not closed well. And the Bathtub is not clean.

    Reviewed December 13, 2016

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    8.8
    Excellent
    Andhika from Indonesia
    Solo traveler
    Deluxe Twin Room
    Stayed 1 night in April 2019

    Value for Money”

    It's a good place to stay at Surabaya. Located at center of Surabaya,, near shopping Mall and train station

    Reviewed September 06, 2019

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    10.0
    Exceptional
    Viddi from Indonesia
    Couple
    Deluxe King Room
    Stayed 1 night in January 2019

    Nice Hotel”

    Very Nice Hotel and Near Submarine Museum in Surabaya, just walk around 200 meter from hotel

    Reviewed February 03, 2019

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    7.2
    Very good
    Lim from Singapore
    Family with teens
    Deluxe Twin Room
    Stayed 1 night in January 2020

    Good location and excellent value but facilities are really dated.”

    This place has a great location, with it being very close to Plaza Surabaya and many other malls in close proximity. The beds were comfortable with 2 super single beds which are rare to see in many hotels. Breakfast was satisfactory with fried chicken, kang kong vegetables and other breakfast items. However, it is missing a very important ingredient, egg. The staff could communicate easily in English and were friendly. However, the facilities were really outdated or in need of maintenance. 1) The wallpaper in my room was coming off 2) The sink was clogged slightly since it was draining pretty slowly. 3) The room card wasn't working at first. 4) There wasn't any hot water for the bath. (The water temperature was still tolerable as it was in between lukewarm and cool) 5) The plugs were not near the bed My parents' room was better but they faced the same thing, lack of hot water. If the hotel were to improve its current equipment, this place would really be highly recommended.

    Reviewed January 22, 2020

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    8.4
    Excellent
    BERHANNUDIN from Malaysia
    Solo traveler
    Deluxe King Room
    Stayed 1 night in August 2019

    Comfortable and Cheap Accomodation”

    The hotel is just 10 mins. walk to central Surabaya i.e. Tunjungan shopping area and 5 mins. from the train station. Safe, green and lively place to stay.

    Reviewed September 05, 2019

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    8.0
    Excellent
    Juergen from Germany
    Business traveler
    Executive Room
    Stayed 3 nights in January 2018

    Good for Business”

    In the middle of Surabaya the hotel is quite nice, modern and clean. If you are used to european/amrican breakfast, better look for another hotel. Option is the nice coffee shop in the lobby.

    Reviewed July 10, 2018

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    8.8
    Excellent
    Nikita from Indonesia
    Solo traveler
    Deluxe King Room
    Stayed 6 nights in August 2016

    Everything was great except the most important thing: Internet.”

    For a room of that size at that price? It was value. Granted it was a promo rate, but inexpensive nonetheless. Internet, however, was virtually nonexistent. They have one, and the speed was average for the area, but once you enter your room, the signal was gone. They moved me into a room directly next to the router, and although it was better, it was still garbage. I had to sit out in the lobby for a good connection, so I wasn't able to work in the comfort of my room. Overall though? Good deal, good stay, but would not come back if internet was urgently needed (e.g. for business)

    Reviewed September 09, 2016

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    10.0
    Exceptional
    Wong from Indonesia
    Couple
    Deluxe King Room
    Stayed 1 night in July 2018

    Good deal!”

    Spacious room. Heart of town. Plaza Surabaya is within walking distance.

    Reviewed July 19, 2018

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    9.2
    Exceptional
    Awal
    Family with young children
    Executive Room
    Stayed 1 night in November 2019

    the best ”

    Locations near every best place in Surabaya.

    Reviewed November 05, 2019

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    8.4
    Excellent
    Mohamed from Sri Lanka
    Business traveler
    Deluxe King Room
    Stayed 2 nights in January 2017

    Not good break first”

    Very bad break first to other Hotal in Surabaya

    Reviewed February 01, 2017

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    4.8
    Hannah from Germany
    Couple
    Deluxe King Room
    Stayed 1 night in September 2016

    Wouldn't go there again”

    We needed a room in Surabaya for one night and chose the Grand Hotel because it's relatively close to the train station. The location plus the nice guy at the reception in the evening were the only positive things. The bathroom was dirty, there was no hot water in the shower and we got dirty towels (they gave us "new" ones after we asked for it). The wifi was not working (only in the lobby) and the rooms as such were quite noisy. Our AC was incredibly loud the whole night and I was not able to sleep because of that. Breakfast was okay. I am conviced that there's better options in Surabaya.

    Reviewed October 08, 2016

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    7.6
    Very good
    Krisnata from Indonesia
    Couple
    Deluxe Twin Room
    Stayed 1 night in December 2018

    Very good”

    Staff was friendly, but kinda on the slow side, it took us more than 5 minutes just to check in, i dunno whats holding them. We got an upgrade because our room is fully booked, room was nice and clean, the light was yellowish and not very bright, i personally don't like the light especially because i had to work remotely with my laptop. Aside from that, a bang for the buck hotel with a very good location.

    Reviewed December 27, 2018

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    9.6
    Exceptional
    Puji from Indonesia
    Family with young children
    Deluxe King Room
    Stayed 1 night in December 2019

    Great location”

    Easy to find food all the time since it is located at the city center near a big mall.

    Reviewed October 05, 2020

    See room deals

    8.8
    Excellent
    chon from Malaysia
    Solo traveler
    Deluxe King Room
    Stayed 1 night in September 2019

    Value for money”

    Great Breakfast and location. Very worth with such price. Staff are helpful too. Can be comparable to 4stars if they improve cleanliness and facilities.

    Reviewed September 18, 2019

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    10.0
    Exceptional
    FREDDY from Australia
    Solo traveler
    Deluxe King Room
    Stayed 2 nights in December 2016

    location”

    stayed here before. location is great. next to delta plaza. lots of eateries and shopping experience. staffs are very helpful. they found my left items and patiently answering my queries. room is spacious. old style but effective. I definitely stay here again.

    Reviewed December 28, 2016

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    8.8
    Excellent
    Hansel from Indonesia
    Couple
    Deluxe King Room
    Stayed 1 night in October 2019

    cheap and big room”

    the room is quite big, it is a good location, clean and comfortable, the price is so cheap

    Reviewed October 05, 2019

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    8.8
    Excellent
    TANTIYA from Indonesia
    Solo traveler
    Deluxe Twin Room
    Stayed 1 night in August 2018

    Good place”

    I like this hotel, hotel near central goverment, and zangradi ice cream the most populer traditional ice cream

    Reviewed August 17, 2018

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