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Exterior view, Grand Elite Hotel in Pekanbaru
Deluxe , Grand Elite Hotel in Pekanbaru
a bus parked in front of a building with palm trees, Grand Elite Hotel in Pekanbaru
Lobby, Grand Elite Hotel in Pekanbaru
Lobby, Grand Elite Hotel in Pekanbaru
Interior view, Grand Elite Hotel in Pekanbaru
Interior view, Grand Elite Hotel in Pekanbaru

Removed from saved list

7.8

Very good

262 reviews

262 reviews

Housekeeping2
Breakfast1
Fitness Centre1
See map
See map

8.1

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Mall Ciputra Seraya 810 m
Pekanbaru Great Mosque 2.1 km
HS Soeman Library 2.8 km
Monument of Riau People's Struggle 3.5 km
Mall Ska Pekanbaru 4.7 km
Muara Takus 5.0 km
An-Nur Grand Mosque 6.3 km
Silungkang Art Centre 6.5 km
Ar-Rahman Mosque 7.3 km
Boombara Waterpark 10.6 km
Nearby landmarks
TAMAN SAFARI 590 m
TK AL - FATAH 690 m
Transmart Carrefour 760 m
Ciputra Mall Seraya 780 m
Mall Ciputra Seraya 810 m
Swalayan RMPG 870 m
Hoki 88 Supermarket 990 m
Hoki 88 Bowling Alley 990 m
Sadira Plaza 1.0 km
Star City Square 1.1 km

Grand Elite Hotel

Komplek Riau Business Center, Jl. Riau Pekanbaru, Pekanbaru City Center, Pekanbaru, Indonesia, 28292 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Pekanbaru City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous An-Nur Grand Mosque. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Inside city center

Front desk [24-hour]

Airport transfer

760 meters to Transmart Carrefour

Free Wi-Fi in all rooms!

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Wellness

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Fitness center

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Pekanbaru every 4 minutes on Agoda.com
Value for money7.8
Location rating8.1
Nearest airportSultan Syarif Kasim II International Airport (PKU)
Distance to airport8.0 km

Rooms available at Grand Elite Hotel

Deluxe
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 double bed and 2 single b...
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Executive
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
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Superior
...
  • Room size: 36 m²/388 ft²
  • Non-smoking
  • 1 double bed and 2 single b...
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Room Assigned on Arrival
...
  • Shower
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Standard Room
...
  • Shower
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Single Economy Room
...
    Enter dates to see prices
    Double Bungalow
    ...
      Enter dates to see prices
      Single Standard Room
      ...
        Enter dates to see prices
        Quad Junior Suite Room
        ...
          Enter dates to see prices
          Quad Studio Room
          ...
            Enter dates to see prices

            Frequently asked questions

            What time is check-in and check-out at Grand Elite Hotel?

            Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

            How do I get to Grand Elite Hotel?

            Grand Elite Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 95000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Grand Elite Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Elite Hotel has a car park right on site for maximum convenience. Parking is available for an additional charge. If you're looking for an easy way to get around Pekanbaru with private transportation, the hotel can arrange car rental for you.

            What is the smoking policy at Grand Elite Hotel?

            Grand Elite Hotel does permit smoking in some areas and is not 100% smoke-free.

            What restaurants are nearby Grand Elite Hotel?

            Grand Elite Hotel is located in Pekanbaru City Center, famous for good restaurants such as Sate Bundo Kanduang, Karambia Cafe & Hang Out and Sate Solo.

            What popular shopping places are close to Grand Elite Hotel?

            Grand Elite Hotel is located in Pekanbaru City Center area which features shopping places such as Mall Ciputra Seraya, Transmart Carrefour and Sadira Plaza.

            What are popular attractions near Grand Elite Hotel?

            Grand Elite Hotel is located in Pekanbaru City Center area, which is famous for attractions such as Pekanbaru Great Mosque, Silungkang Art Centre and Monument of Riau People's Struggle.

            What popular natural sightseeing spots are close to Grand Elite Hotel?

            Grand Elite Hotel is located in the Pekanbaru City Center area, which is famous for natural sightseeing destinations such as Kolam Pancing Lembah Raya, hutan and Halte Bus Kota perkantoran sudirman raya.

            See map

            Explore the neighborhood

            What people love about Grand Elite Hotel

            • 10

              Exceptional
              Spaciousness

              "The room in this hotel are very big!"

              Verren

              |

              January 8, 2023

            • 10

              Exceptional

              "Very recommended especially for big family to stay."

              Verren

              |

              January 8, 2023

            • 10

              Exceptional

              "One of the best local hotel"

              Reynaldi

              |

              December 25, 2022

            Property ranking|Compared to 174 Pekanbaru properties
            See all rankings
            Room size
            36 sqm.
            Room comfort score
            7.1/10
            Couples review score
            8.3/10
            Service score
            7.9/10
            Bigger than
            94
            %
            of Pekanbaru properties
            Better than
            89
            %
            of Pekanbaru properties
            Better than
            81
            %
            of Pekanbaru properties
            Better than
            72
            %
            of Pekanbaru properties
            Overall rating:

            7.8

            Very good
            262 reviews
            Cleanliness
            7.8
            Facilities
            8.2
            Location
            8.1
            Read all reviews >
            More about Grand Elite Hotel

            More about Grand Elite Hotel

            Grand Elite Hotel

            You'll love the exceptional convenience during your stay at Grand Elite Hotel, located right in the heart of the city center, with an easy access to everything in Pekanbaru.
            Take advantage of a wealth of unrivaled services and amenities at Grand Elite Hotel. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Pekanbaru can be assisted with car hire and shuttle services available.
            Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Grand Elite Hotel.
            In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. Smoking may only take place in restricted designated areas.
            Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms. You may be assured to know that bottled water, a coffee or tea maker and mini bar are available in some select rooms.
            You can stay fresh and clean with toiletries and bathrobes provided in some of the guest bathrooms.


            Dining and things to do

            What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
            Throughout the day, you can enjoy the activities offered at Grand Elite Hotel. Warm up at the end of the day with a visit to the massage, hot tub, steam room, spa and sauna. The many offerings at Grand Elite Hotel ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at Grand Elite Hotel gives you a great reason to spend more time in your swimsuit.
            With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. No need to go anywhere after dinner -- play with friends or family at the shared lounge and TV area.


            Around the property

            With its convenient location, the hotel offers easy access to all Pekanbaru has to offer. Your journey through Pekanbaru can be completed with a short shopping stop at Mall Ska Pekanbaru located 4.6 km away.


            Reasons to stay here

            This hotel's facilities score higher than 86% of accommodations in the city.
            Verified reviews for this hotel's food and dining options score it better than 92% of accommodations in the city.
            This accommodation beats more than 88% of competition in the city on room comfort.

            Show less

            Amenities and facilities

            Excellent
            Facilities

            8.2

            Most talked about facilities

            Breakfast

            6 mentions

            Internet

            4 mentions

            Housekeeping

            4 mentions

            Food & Dining

            2 mentions

            Languages spoken
            • English
            • Indonesian
            Accessibility
            • Wheelchair accessible
            Internet access
            • Free Wi-Fi in all rooms!
            • Internet services
            • Wi-Fi in public areas
            Things to do, ways to relax
            • Fitness center
            • Golf course [on-site]
            • Hot tub
            • Karaoke
            • Massage
            • Sauna
            • Spa
            • Steamroom
            • Swimming pool [indoor]
            • Swimming pool [outdoor]
            • Ticket services
            • Tours
            Cleanliness and safety
            • Daily disinfection in all rooms
            • Daily disinfection in common areas
            • Face coverings on staff
            • Hand sanitizer
            • Physical distancing of at least 1 meter
            • Temperature check for guests and staff
            Dining, drinking, and snacking
            • Bar
            • Coffee shop
            • Poolside bar
            • Restaurants
            • Room service [24-hour]
            Services and conveniences
            • Air conditioning in public area
            • Concierge
            • Daily housekeeping
            • Dry cleaning
            • Elevator
            • Facilities for disabled guests
            • Laundry service
            • Luggage storage
            • Meeting/banquet facilities
            • Safety deposit boxes
            • Smoking area
            For the kids
            • Family room
            Access
            • Check-in/out [express]
            • Front desk [24-hour]
            • Non-smoking rooms
            • Pets allowed
            Getting around
            • Airport transfer
            • Car park [charges apply]
            • Car park [free of charge]
            • Car park [on-site]
            • Rental car
            • Shuttle service
            Available in all rooms
            • Air conditioning
            • Bathrobes
            • Bathtub
            • Blackout curtains
            • Coffee/tea maker
            • Daily housekeeping
            • Desk
            • Free bottled water
            • Hair dryer
            • In-room safe box
            • Internet access – wireless
            • Ironing facilities
            • Mini bar
            • Non-smoking
            • Private bathroom
            • Refrigerator
            • Satellite/cable channels
            • Seating area
            • Shower
            • Telephone
            • Toiletries
            • Wi-Fi [free]

            Location

            Komplek Riau Business Center, Jl. Riau Pekanbaru, Pekanbaru City Center, Pekanbaru, Indonesia, 28292
            Excellent
            Location

            8.1

            Airports
            • Sultan Syarif Kasim II International Airport (PKU)
              8.0 km
            • Pinang Kampai Airport (DUM)
              120.1 km
            Public transportation
            • Pekanbaru Bus Station
              5.2 km
            Hospital or clinic
            • Kliknk hewan
              1.2 km
            Shopping
            • Mall Ska Pekanbaru
              4.7 km
            Convenience store
            • Indomaret
              1.0 km
            Cash withdrawal
            • ATM
              350 m

            What's nearby

            Popular landmarks
            • Mall Ciputra Seraya
              810 m
            • Pekanbaru Great Mosque
              2.1 km
            • HS Soeman Library
              2.8 km
            • Monument of Riau People's Struggle
              3.5 km
            • Mall Ska Pekanbaru
              4.7 km
            • Muara Takus
              5.0 km
            • An-Nur Grand Mosque
              6.3 km
            • Silungkang Art Centre
              6.5 km
            • Ar-Rahman Mosque
              7.3 km
            • Boombara Waterpark
              10.6 km
            Nearby landmarks
            • TAMAN SAFARI
              590 m
            • TK AL - FATAH
              690 m
            • Transmart Carrefour
              760 m
            • Ciputra Mall Seraya
              780 m
            • Mall Ciputra Seraya
              810 m
            • Swalayan RMPG
              870 m
            • Hoki 88 Supermarket
              990 m
            • Hoki 88 Bowling Alley
              990 m
            • Sadira Plaza
              1.0 km
            • Star City Square
              1.1 km
            Distances shown are straight-line distances on the map. Actual travel distances may vary.

            Property policies

            Children and extra beds

            Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

            All children are welcome.

            Infant 0-1 year(s)
            Stay for free if using existing bedding.
            Baby cot/crib may be requested directly from the property.
            Children 2-11 year(s)
            Stay for free if using existing bedding.
            If you need an extra bed, it will incur an additional charge.
            Guests 12 years and older are considered as adults
            Must use an extra bed which will incur an additional charge.
            Others
            • When booking more than 5 rooms, different policies and additional supplements may apply.

            Some helpful facts

            Check-in/Check-out
            • Check-in from14:00
            • Check-out until12:00
            Getting around
            • Airport transfer fee95000 IDR

            Reviews of Grand Elite Hotel from real guests

            Provided by verified guests of Agoda
            7.8
            /
            10
            Cleanliness7.8
            Facilities8.2
            Location8.1
            Room comfort and quality7.1
            Service7.9
            Value for money7.8
            High score for Pekanbaru
            Rating
            9+ Exceptional (20)
            8-9 Excellent (14)
            7-8 Very Good (50)
            6-7 Good (20)
            <6 Below Expectation (35)
            Time of the year
            Mar - May (40)
            Jun - Aug (24)
            Sep - Nov (34)
            Dec - Feb (41)
            All guests (244)
            All room types
            All languages

            Show reviews that mention 

            Showing 139 verified guest comments
            12345
            3.2
            Haris from Indonesia
            Family with young children
            Executive
            Stayed 1 night in November 2021

            Worse! ”

            Staff was the worse ever. We booked and already paid for king bed room with bathube and they gave us different room. When we complain, they make us waiting long and decided to handling another cust. They didnt help with our stuff and no smiling faces whatsoever when answer our handling. Then after 30mnts they suggest us to just accept the room which is not as per our booked, price and facilities. We reject, and they said is up to us but its not our fault because room that we paid already sold to other. How could? We already paid. So then we moved to another hotel. Never ever again to this hotel

            Reviewed November 26, 2021

            See room deals

            8.0
            Excellent
            Deby from Indonesia
            Business traveler
            Deluxe
            Stayed 1 night in June 2011

            great hotel”

            clean room

            it was always a pleasure to stay at the grand elite hotel. everytime i go to pekanbaru, i always stay at this hotel. it has a comfort room and nice service too. not to far walking distance from the district area,and you can always get a taxi easily by the help from the hotel staff. overall, i was pleased to stay there and surely will come back to visit grand elite whenever i go to pekanbaru.

            Reviewed June 12, 2011

            See room deals

            8.0
            Excellent
            SUHATNO from Indonesia
            Solo traveler
            Superior
            Stayed 1 night in July 2012

            restful hotel”

            surroundings

            it was always a pleasure to stay at the grand elite hotel. everytime i go to pekanbaru, i always stay at this hotel. it has a comfort room and nice service too. not to far walking distance from the district area,and you can always get a taxi easily by the help from the hotel staff. overall, i was pleased to stay there and surely will come back to visit grand elite whenever i go to pekanbaru.

            Reviewed August 01, 2012

            See room deals

            8.0
            Excellent
            Zhuang from Singapore
            Business traveler
            Deluxe
            Stayed 3 nights in November 2012

            nice hotel”

            the health center is very good

            This has been my first time to Pekanbaru after many years. This hotel had offered me a very nice environment, room, nearby eateries and spa facilities. It is located beside the main road of Jalan Riau but filtering off the noise of the busy street. Though the room’s lighting is not very bright but the soft and comfortable bed makes up for it. The hotel staff we friendly and helpful during checking in and checking out.

            Reviewed November 20, 2012

            See room deals

            7.3
            Very good
            Chong from Singapore
            Business traveler
            Superior
            Stayed 3 nights in March 2012

            One of the better business hotel”

            Quiet

            One of the best business hotel in Pekanbaru. The only thing about booking from Agoda is that some times the hotel does not receive the booking at all and it take some time for the checking in. This is not the fault of the hotel and Agoda should improve on this as I have been a frequent user of Agodo and it is not the first time that the hotel is unable to find my transaction.

            Reviewed April 17, 2012

            See room deals

            7.7
            Very good
            Mohd from Malaysia
            Business traveler
            Superior
            Stayed 1 night in October 2012

            Lovely hotel & service”

            New hotel, comfy & clean

            Comfortable room, clean and neat. Have great spas with sauna, jacuzzi, steam bath and oxygen room. Unfortunately, far from Pekanbaru town.

            Reviewed October 08, 2012

            See room deals

            5.3
            Handoyo from Indonesia
            Business traveler
            Superior
            Stayed 2 nights in October 2014

            manage your expectation”

            location, food around the area, big room

            Used to be Quality hotel and they change it to grand elite which i think is now managed locally. The hotel building and rooms are huge and bigger than average, however big doesn't mean better. The room furniture and amenity was dated. bathroom can use better lighting considering that this is 4 stars hotel. The AC in my room was terribly hot (not working well) and what made things even worse was the response that i got when we asked them to check on it and asked the front desk to move us to another room. It was 10pm in the evening and the maintenance guy (with no proper manner of communication) asked me to wait while they tried to cool down the AC compressor and the front desk officer seemed didnt care at all. to make long story short, at almost 11pm (after some arguments and exhausted conversation) we were finally rescued by their hotel HR (yes human resource) that was doing her round checking on security around the hotel and she moved us to another room within seconds. Such a simple issue, handled so un-professionally by their front desk and maintenance. i would not recommend this hotel for anyone after this stay.

            Reviewed October 14, 2014

            See room deals

            10.0
            Exceptional
            TAN from Malaysia
            Couple
            Superior
            Stayed 2 nights in April 2018

            Exceptional”

            I already mentioned to pay the hotel room charges when I check-in but Agoda direct credit the charges from my credit card, I feel very unhappy & uncomfortable about this! What for you apps need to asked for this!

            Reviewed April 15, 2018

            See room deals

            8.7
            Excellent
            Richie from Indonesia
            Business traveler
            Superior
            Stayed 1 night in October 2013

            Friendly staff & comfortable room. Very pleasant!”

            Big hotel, friendly staff, comfortable

            Everything run very smooth here. I ask them to pick me up at the airport (additional charge) and not more than 40 minutes, I arrived at the hotel. Greeted by friendly staff, have a very comfortable room for just a night, and drive back to the airport. It's very nice to stay here.

            Reviewed October 26, 2013

            See room deals

            8.0
            Excellent
            Irno from Indonesia
            Business traveler
            Superior
            Stayed 2 nights in January 2012

            NIce Hotel”

            Good location

            Nice hotel with big SPA pool and fitness center. I can find a lot of restaurant near the hotel.

            Reviewed January 26, 2012

            See room deals

            7.0
            Very good
            CHOOI from Malaysia
            Business traveler
            Superior
            Stayed 1 night in August 2012

            Grand Elite Pekanbaru”

            Location

            the room size is acceptable; reasonable price; friendly staff, but language is a problem; the breakfast is normal; located nearby a disco, so it is noisy if you stay room near the disco. many restaurant and shop surrounding the hotel, no problem for lunch/dinner. overall it is good and acceptable.

            Reviewed November 09, 2012

            See room deals

            10.0
            Exceptional
            Haryanto from Indonesia
            Business traveler
            Deluxe
            Stayed 1 night in November 2017

            nice hotel”

            second stay in this hotel this hotel very comfort so we decided to stay on this hotel again

            Reviewed November 20, 2017

            See room deals

            8.0
            Excellent
            KHOE from Indonesia
            Family with young children
            Deluxe
            Stayed 2 nights in February 2013

            best hotels in pekan baru riau”

            the service n place is nice

            the best hotels i ever styaed in pekan baru riau. enjoy with family. relax and the service is really good.better than others hotels. a four star hotel that u never missed it.

            Reviewed February 20, 2013

            See room deals

            6.7
            Good
            Jenny from Singapore
            Solo traveler
            Superior
            Stayed 2 nights in April 2014

            Comfortable stay”

            Clean room with basic needs, friendly staff and nearby local eateries available

            Comfortable. Although i would prefer room which i can see outside view. The room i was given does not have window, so it was very dim. I checked with hotel and realized that those with windows are categorizes as Deluxe Room, so i hope agoda could update for future guests. Hotel is clean and staff are helpful. Breakfast choice are average. The noise from nearby disco/club was really loud.

            Reviewed May 14, 2014

            See room deals

            8.0
            Excellent
            sameh from Egypt
            Family with young children
            Superior
            Stayed 3 nights in December 2010

            Nice hotel, it is 4 stars not 5 by the way”

            big rooms, nice breakfast, friendly staff, lcd tv, movies channels, free wifi
            small swimming pool, one room has broken furniture, other was fine

            in general , it is good , price is reasonable, service is good, friendly staff, however, if you can not speak local language, you may have difficulty , English speaking staff are few over there

            Reviewed December 20, 2010

            See room deals

            6.3
            Good
            Dexter from United States
            Business traveler
            Deluxe
            Stayed 1 night in February 2013

            Clean and affordable room... just a bit old”

            Clean, Old, really old

            It was a reasonable price hotel and the rooms are clean but the layout of the room and hallway are kind of weird. Be mindful that the Hotel is old.

            Reviewed January 23, 2014

            See room deals

            8.3
            Excellent
            andreas from Indonesia
            Business traveler
            Superior
            Stayed 2 nights in March 2012

            great location ”

            big and cozy room

            I was there for 2 nights. Gr8 service, gr8 room and bed, but the shower is slipery and kinda old. There are gym facilities and apa. But the swimming pool is to small. Overall i find my stay there quite pleasant

            Reviewed March 19, 2012

            See room deals

            8.0
            Excellent
            Irno from Indonesia
            Business traveler
            Superior
            Stayed 1 night in January 2012

            NIce Hotel”

            Good location

            For Pekan Baru, this hotel is the best i think. The location and the facilities is okay.

            Reviewed January 26, 2012

            See room deals

            7.3
            Very good
            Su from Malaysia
            Business traveler
            Superior
            Stayed 1 night in July 2012

            Great Location”

            Big room with the reasonable price

            n general , it is good , price is reasonable, service is good, friendly staff, however, if you can not speak local language, you may have difficulty , English speaking staff are few over there

            Reviewed July 23, 2012

            See room deals

            7.2
            Very good
            Gary from United States
            Solo traveler
            Executive
            Stayed 3 nights in October 2016

            Enjoyed my stay”

            Room was fine. Breakfast buffet was fantastic the first morning and not fantastic the second. I asked for an omelet and was served a cold hard mess. Inedible. I told the staff who went about his day without even clearing the defective food. 10 minutes and no replacement was delivered. I went to the front and asked for a manager. Was told no manager on duty. Really . So I would say inconsistent is the key word here. They need better training for staff.

            Reviewed November 14, 2016

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            12345
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