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Ballroom, Sahid Bela Ternate in Ternate
Deluxe , Sahid Bela Ternate in Ternate
a large swimming pool in front of a large building, Sahid Bela Ternate in Ternate
Lobby, Sahid Bela Ternate in Ternate
Lobby, Sahid Bela Ternate in Ternate
Interior view, Sahid Bela Ternate in Ternate
Interior view, Sahid Bela Ternate in Ternate

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7.6

Very good

231 reviews

231 reviews

View9
Breakfast7
Swimming Pool7
See map
See map

8.4

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Kalamata Fort 4.1 km
Sultan Babullah Airport 6.1 km
Adisumarmo International Airport 82.2 km
Pitu Airport 176.1 km

Sahid Bela Ternate

Jl. Raya Jati No. 500, Ternate, Maluku Utara, Indonesia, Ternate, Ternate, Indonesia, 97715 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Ternate part of Ternate, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sultan Babullah Airport. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

Highlights

Front desk [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Sauna

Air conditioning

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Fitness center

Sauna

Free Wi-Fi in all rooms!

Check-in/out [express]

Value for money7.8
Location rating8.4

Rooms available at Sahid Bela Ternate

Deluxe
...
  • Room size: 40 m²/431 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Executive Deluxe Room
...
  • Room size: 40 m²/431 ft²
  • Sea view
  • 1 double bed or 2 single be...
Enter dates to see prices
King Room
...
  • Room size: 34 m²/366 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Junior Suite
...
  • Room size: 69 m²/743 ft²
  • Mountain view
  • 1 sofa bed & 1 king bed
Enter dates to see prices
Cabanas
...
  • Room size: 34 m²/366 ft²
  • Pool view
  • 1 king bed or 2 single beds
Enter dates to see prices
Other
...
  • Room size: 34 m²/366 ft²
Enter dates to see prices
豪华房
...
    Enter dates to see prices
    House Deluxe
    ...
      Enter dates to see prices
      Room Luxury
      ...
        Enter dates to see prices
        Room Assigned on Arrival
        ...
          Enter dates to see prices

          Frequently asked questions

          What time is check-in and check-out at Sahid Bela Ternate?

          Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

          How do I get to Sahid Bela Ternate?

          Sahid Bela Ternate is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. A stay at Sahid Bela Ternate also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Sahid Bela Ternate has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Ternate with private transportation, the hotel can arrange both taxis or car rental.

          Is breakfast offered at Sahid Bela Ternate?

          Wake up to a great buffet breakfast at Sahid Bela Ternate.

          What are my dining options at Sahid Bela Ternate?

          To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

          What is the smoking policy at Sahid Bela Ternate?

          Sahid Bela Ternate does not permit smoking in any of its rooms, but allows smoking in designated areas.

          What restaurants are nearby Sahid Bela Ternate?

          Sahid Bela Ternate is located in Ternate, famous for good restaurants such as Floridas, Pondok Katu and Royal's Resto and Function Hall.

          What are popular attractions near Sahid Bela Ternate?

          Sahid Bela Ternate is located in Ternate area, which is famous for attractions such as Kalamata Fort.

          See map

          Explore the neighborhood

          What people love about Sahid Bela Ternate

          • 8

            Very good
            Location

            "The room was superb, breakfast delicious, location and value for money excellent."

            Katrina

            |

            November 4, 2019

          • 8

            Very good
            Location

            "Good food and location is at the watchful eye of the volcano , a distance behind the hotel."

            MOHAMAD

            |

            March 21, 2019

          • 9.6

            Exceptional
            Spaciousness

            "It's spacious, well-designed, kids friendly, with the view of Mt."

            Martha

            |

            October 16, 2019

          Overall rating:

          7.6

          Very good
          231 reviews
          Cleanliness
          7.1
          Facilities
          7.5
          Location
          8.4
          Read all reviews >
          More about Sahid Bela Ternate

          More about Sahid Bela Ternate

          Sahid Bela Ternate

          Do more sightseeing in the famous neighborhoods of Ternate with a stay at Sahid Bela Ternate.
          Have a hassle-free trip while enjoying the services and amenities offered by Sahid Bela Ternate. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi, car hire and shuttle services provided by the hotel make exploring Ternate even more convenient.
          Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Packing light is possible at Sahid Bela Ternate thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time.
          For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
          Enjoy the services offered at Sahid Bela Ternate from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with air conditioning. Some rooms at Sahid Bela Ternate even come with extra design features such as a balcony or terrace. In-room entertainment amenities are available in some rooms and include television and cable TV.
          In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee and mini bar at your disposal. It's good to know that toiletries and towels are provided in some guest bathrooms.


          Dining and things to do

          Every day at Sahid Bela Ternate begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. If you're picky about eating, don't worry! Sahid Bela Ternate has a selection of cuisine types including halal options.
          A memorable night with your travel companions can be had without going far, at the hotel's bar and nightclub.
          Recreational facilities at Sahid Bela Ternate are designed for escape and relaxation. End your days in total relaxation with a visit to the massage, spa and sauna. Spend some time relaxing at the hotel's pool. Sip your favorite cocktail outdoors at the hotel's poolside bar.
          Check out the hotel's fitness facility to stay fit and firm on vacation. Get social at the hotel's shared lounge and TV area, where you can meet other guests.


          Reasons to stay here

          Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 87% of the city's other accommodations.
          Guests who stayed here really appreciated the room comfort, scoring it higher than 81% of accommodations in the city.

          Show less

          Amenities and facilities

          Very good
          Facilities

          7.5

          Most talked about facilities

          Breakfast

          7 mentions

          Swimming Pool

          6 mentions

          Housekeeping

          5 mentions

          Food & Dining

          1 mention

          Languages spoken
          • English
          • Indonesian
          Internet access
          • Free Wi-Fi in all rooms!
          • Internet [LAN]
          • Internet services
          • Wi-Fi in public areas
          Things to do, ways to relax
          • Fitness center
          • Garden
          • Massage
          • Nightclub
          • Sauna
          • Spa
          • Swimming pool [outdoor]
          Cleanliness and safety
          • Anti-viral cleaning products
          • Body thermometer
          • Cashless payment service
          • Daily disinfection in all rooms
          • Daily disinfection in common areas
          • Doctor/nurse on call
          • First aid kit
          • Guest rooms seal after sanitization
          • Hand sanitizer
          • Hot water linen and laundry washing
          • Individually-wrapped food options
          • Physical distancing of at least 1 meter
          • Professional-grade sanitizing services
          • Protective screens in common areas
          • Room sanitization opt-out available
          • Rooms sanitized between stays
          • Safe dining setup
          • Sanitized kitchen and tableware items
          • Shared stationery removed
          • Staff trained in safety protocol
          • Temperature check for guests and staff
          Dining, drinking, and snacking
          • Bar
          • Coffee shop
          • Kitchen
          • Poolside bar
          • Restaurant [halal]
          • Restaurants
          • Room service [24-hour]
          Services and conveniences
          • Air conditioning in public area
          • Cash withdrawal
          • Concierge
          • Daily housekeeping
          • Doorman
          • Dry cleaning
          • Elevator
          • Facilities for disabled guests
          • Grooming service
          • Ironing service
          • Laundry service
          • Luggage storage
          • Meeting/banquet facilities
          • Safety deposit boxes
          • Smoke-free property
          • Smoking area
          For the kids
          • Swimming pool [kids]
          Access
          • CCTV in common areas
          • Check-in/out [express]
          • Front desk [24-hour]
          • Non-smoking rooms
          • Pets allowed
          • Security [24-hour]
          Getting around
          • Airport transfer
          • Car park [charges apply]
          • Car park [free of charge]
          • Car park [nearby]
          • Car park [on-site]
          • Rental car
          • Shuttle service
          • Taxi service
          • Valet parking
          Available in all rooms
          • Air conditioning
          • Balcony/terrace
          • Coffee/tea maker
          • Desk
          • Free bottled water
          • In-room safe box
          • Internet access – LAN
          • Laptop safe box
          • Mini bar
          • Mirror
          • Non-smoking
          • Satellite/cable channels
          • Shower
          • Telephone
          • Toiletries
          • Towels
          • Wi-Fi [free]

          Food and dining

          Breakfast options
          • Asian

          Location

          Jl. Raya Jati No. 500, Ternate, Maluku Utara, Indonesia, Ternate, Ternate, Indonesia, 97715
          Excellent
          Location

          8.4

          Property policies

          Children and extra beds

          Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

          All children are welcome.

          Infant 0-2 year(s)
          Stay for free if using existing bedding.
          Baby cot/crib may be requested directly from the property.
          Children 3-10 year(s)
          Stay for free if using existing bedding.
          If you need an extra bed, it will incur an additional charge.
          Guests 11 years and older are considered as adults
          Must use an extra bed which will incur an additional charge.
          Others
          • When booking more than 5 rooms, different policies and additional supplements may apply.

          Some helpful facts

          Check-in/Check-out
          • Check-in from14:00
          • Check-out until12:00
          The property
          • Number of rooms 190

          Reviews of Sahid Bela Ternate from real guests

          Provided by verified guests of Agoda
          7.6
          /
          10
          Cleanliness7.1
          Facilities7.5
          Location8.4
          Service7.7
          Value for money7.8
          High score for Ternate
          Rating
          9+ Exceptional (21)
          8-9 Excellent (9)
          7-8 Very Good (26)
          6-7 Good (11)
          <6 Below Expectation (27)
          Time of the year
          Mar - May (17)
          Jun - Aug (19)
          Sep - Nov (36)
          Dec - Feb (22)
          All guests (231)
          All room types
          All languages

          Show reviews that mention 

          Showing 94 verified guest comments
          12345
          9.6
          Exceptional
          Martha from Australia
          Business traveler
          Deluxe
          Stayed 3 nights in October 2019

          Great view, spacious swimming pool, and helpful staff”

          People said that this hotel is the best and the most luxurious hotel in Ternate. Well, I couldn't agree more. The staff was very friendly and helpful. The view was amazing. You can enjoy the beauty of Molucca Sea, Maitara Island, and Tidore Island from afar, from your private balcony. You'll definitely love it. (You may have to ask the check-in staff to give you the room with sea view. But the alternative is still great though, you may get pool side rooms with mountain view) The hotel offers you a wide range of choices for breakfast. You can choose to eat your breakfast outdoor while enjoying the view of their great swimming pool. Their pool is definitely worth mentioning it. It's spacious, well-designed, kids friendly, with the view of Mt. Gamalama in the background. Too bad I didn't have the time to take a dip in the pool. The only downside was the squeaky parquet floor. It was annoying. And it would be significantly better if the location of the hotel was close to the beach.

          Reviewed October 16, 2019

          See room deals

          Dear Mrs Martha, Warmest Greetings from Grand Dafam Bela Ternate, “ Touch of KieRaha” Thank you very much for your excellent review. We are delighted that you enjoyed your stay with our Hospitality Services. Your feedback is always important to us in order to improve our services here We certainly look forward to the opportunity to welcoming you back in the very near future. Warms regards, Management Grand Dafam Bela Ternate

          Responded December 05, 2019
          Sahid Bela Ternate
          10.0
          Exceptional
          kurniawati from Indonesia
          Business traveler
          Deluxe
          Stayed 3 nights in July 2022

          Best View”

          If you go here in ternate, you can choose this hotel sahid bela, best staff, best room, view from myroom best to the mountain.

          Reviewed July 10, 2022

          See room deals

          Dear Mrs. Kurniawati, Warmest Greetings from Sahid Bela Ternate, “ Touch of KieRaha” Thank you very much for your excellent review. We are delighted that you enjoyed your stay with our Hospitality Services. Your feedback is always important to us in order to improve our services here We certainly look forward to the opportunity to welcoming you back in the very near future. Warms regards, Sahid Bela Ternate

          Responded July 27, 2022
          Sahid Bela Ternate
          10.0
          Exceptional
          Akbar from Indonesia
          Business traveler
          Deluxe
          Stayed 3 nights in November 2021

          This is the best hotel in this town”

          You will see amazing mountain and lake view from this hotel. The swimming pool is great value for money

          Reviewed November 30, 2021

          See room deals

          Dear Mr. Akbar, Warmest Greetings from Sahid Bela Ternate, “ Touch of KieRaha” Thank you very much for your excellent review. We are delighted that you enjoyed your stay with our Hospitality Services. Your feedback is always important to us in order to improve our services here We certainly look forward to the opportunity to welcoming you back in the very near future. Warms regards, Sahid Bela Ternate

          Responded January 13, 2022
          Sahid Bela Ternate
          10.0
          Exceptional
          Akbar from Indonesia
          Group
          Deluxe
          Stayed 3 nights in November 2021

          Best hotel in this town”

          You will see amazing mountain and lake view from this hotel. The swimming pool is great value for money

          Reviewed November 30, 2021

          See room deals

          Dear Mr. Akbar, Warmest Greetings from Sahid Bela Ternate, “ Touch of KieRaha” Thank you very much for your excellent review. We are delighted that you enjoyed your stay with our Hospitality Services. Your feedback is always important to us in order to improve our services here We certainly look forward to the opportunity to welcoming you back in the very near future. Warms regards, Sahid Bela Ternate

          Responded January 13, 2022
          Sahid Bela Ternate
          10.0
          Exceptional
          Sondi from Indonesia
          Business traveler
          Deluxe
          Stayed 2 nights in June 2021

          Great Hotel”

          Great Hotel

          Reviewed June 22, 2021

          See room deals

          Dear Mr. Sondi, Warmest Greetings from Sahid Bela Ternate, “ Touch of KieRaha” Thank you very much for your excellent review. We are delighted that you enjoyed your stay with our Hospitality Services. Your feedback is always important to us in order to improve our services here We certainly look forward to the opportunity to welcoming you back in the very near future. Warms regards, Sahid Bela Ternate

          Responded October 22, 2021
          Sahid Bela Ternate
          8.0
          Excellent
          Katrina from United Kingdom
          Solo traveler
          Executive Deluxe Room
          Stayed 1 night in September 2019

          Nice but DRY hotel”

          The room was superb, breakfast delicious, location and value for money excellent. HOWEVER, there was no bar, and when I asked to buy a beer (after a 30+ hour journey I felt I deserved one!) one was procured for me at an extortionate cost and I was told to take it to my room to drink instead of enjoying it in the public lounge. Also, the hotel staff failed to connect me with a friend staying at the same hotel despite both of us independently asking to be informed when the other arrived. It was only by luck that we managed to meet at all. Not good enough!

          Reviewed November 04, 2019

          See room deals

          Dear Ms.Katrina Warmest Greetings from Grand Dafam Bela Ternate First of all, we on behalf of the management would like to sincerely thank you for your support and patronage towards Grand Dafam Bela Ternate, Hereby, we would like to extend our sincerest apologies for the inconvenience experience that had happened to you during stay at our Hotel. Please rest assures that we will review our internal procedure including this particular case with our team in order to avoid similar situation in the future. Your support to Grand Dafam Bela Ternate is very much appreciated and we certainly hope that we can win back your confidence in us. Although we can not correct an error in the past, but we sincerely hope that you will accept our sincerest apology. Assuring you of our continuous dedication and commitment to take corrective actions and to provide better service with the name of Grand Dafam Bela Ternate, we remain Warm Regards, General Manager

          Show more
          Sahid Bela Ternate
          8.0
          Excellent
          Defi from Indonesia
          Family with teens
          Deluxe
          Stayed 4 nights in May 2021

          Wifi is bad”

          I booked 2 rooms (deluxe & executive deluxe) 1st : 1 choosed executive deluxe because of its a room with bathtub but i got dissapointed because the bathtub is old and have a lot of stain looks very dirty, i would not soak my self in it..2nd : the front office staff is not friendly at all, 3rd : the wifi is very bad in the room and also in the restaurant so i have to use my mobile data for the whole time i stay there...for the room itself its nice and have a nice view too

          Reviewed May 29, 2021

          See room deals

          Dear Mrs. Defi, Warmest Greetings from Sahid Bela Ternate First of all, we on behalf of the management would like to sincerely thank you for your support and patronage towards Sahid Bela Ternate, Hereby, we would like to extend our sincerest apologies for the inconvenience experience that had happened to you during stay at our Hotel. Please rest assures that we will review our internal procedure including this particular case with our team in order to avoid similar situation in the future. Your support to Sahid Bela Ternate is very much appreciated and we certainly hope that we can win back your confidence in us. Although we can not correct an error in the past, but we sincerely hope that you will accept our sincerest apology. Assuring you of our continuous dedication and commitment to take corrective actions and to provide better service with the name of Sahid Bela Ternate, we remain. Sahid Bela Ternate

          Show more
          Sahid Bela Ternate
          8.0
          Excellent
          Ririn
          Couple
          Deluxe
          Stayed 2 nights in September 2019

          Great room”

          I had the room on the lower ground and got to see all the cars entering the hotel area. Rooms are clean, staff was nice and helpful. Big breakfast with plenty of choices for anyone.

          Reviewed July 07, 2020

          See room deals

          Dear Mrs. Ririn, Warmest Greetings from Sahid Bela Ternate, “ Touch of KieRaha” Thank you very much for your excellent review. We ar;;;;e delighted that you enjoyed your stay with our Hospitality Services. Your feedback is always important to us in order to improve our services here We certainly look forward to the opportunity to welcoming you back in the very near future. Warms regards, Sahid Bela Ternate

          Responded October 22, 2021
          Sahid Bela Ternate
          8.0
          Excellent
          MOHAMAD from Malaysia
          Group
          Deluxe
          Stayed 3 nights in July 2018

          Very good”

          There could probably other rooms better than mine... mine is so so. Vy helpful staff that made our holidays great. Good food and location is at the watchful eye of the volcano , a distance behind the hotel.

          Reviewed March 21, 2019

          See room deals

          Dear Mr. Mohamad, Warmest Greetings from Sahid Bela Ternate, “ Touch of KieRaha” Thank you very much for your excellent review. We ar;;;;e delighted that you enjoyed your stay with our Hospitality Services. Your feedback is always important to us in order to improve our services here We certainly look forward to the opportunity to welcoming you back in the very near future. Warms regards, Sahid Bela Ternate

          Responded October 22, 2021
          Sahid Bela Ternate
          6.8
          Good
          Fany from Indonesia
          Solo traveler
          Deluxe
          Stayed 2 nights in January 2019

          Good hotel”

          Some of staff are very very friendly. Food specially the breakfast buffet need to be improves, a lot. Same as on the bathroom, cleanliness wasn’t look like 5 star hotel.

          Reviewed January 25, 2019

          See room deals

          Dear Mrs. Fani, Warmest Greetings from Sahid Bela Ternate, “ Touch of KieRaha” Thank you very much for your excellent review. We ar;;;;e delighted that you enjoyed your stay with our Hospitality Services. Your feedback is always important to us in order to improve our services here We certainly look forward to the opportunity to welcoming you back in the very near future. Warms regards, Sahid Bela Ternate

          Responded October 22, 2021
          Sahid Bela Ternate
          6.4
          Good
          Nurliza from Singapore
          Solo traveler
          Executive Deluxe Room
          Stayed 1 night in April 2018

          This is the best hotel in Ternate - but you will be disappointed. ”

          Old, tired hotel that has lacked proper maintenance and TLC. Really pity, as it has style. The pool is a risk hazard. The gym is a mosquitoes next, with dangerous equipment. The rooms are nothing flash - but the views are priceless. This is the best hotel on the island, but is at most a 3 star. teh staff are the rudest I have met in my 20 years of travels thru the Indonesian islands.

          Reviewed February 16, 2019

          See room deals

          Dear Mrs. Nurliza, Warmest Greetings from Sahid Bela Ternate First of all, we on behalf of the management would like to sincerely thank you for your support and patronage towards Sahid Bela Ternate, Hereby, we would like to extend our sincerest apologies for the inconvenience experience that had happened to you during stay at our Hotel. Please rest assures that we will review our internal procedure including this particular case with our team in order to avoid similar situation in the future. Your support to Sahid Bela Ternate is very much appreciated and we certainly hope that we can win back your confidence in us. Although we can not correct an error in the past, but we sincerely hope that you will accept our sincerest apology. Assuring you of our continuous dedication and commitment to take corrective actions and to provide better service with the name of Sahid Bela Ternate, we remain. Sahid Bela Ternate

          Show more
          Sahid Bela Ternate
          5.2
          Susan from United States
          Solo traveler
          Deluxe
          Stayed 1 night in February 2020

          If you must....”

          The Grand Dafam is anything but grand today, but it is apparently the best option in Ternate. Do smell your room before settling in, and ask for another if the mold and mildew odor is strong. The meals served in their dining room are actually surprisingly good. And the pool is long and clean. Just keep your sense of humor active when you discover the poor octopus....

          Reviewed February 04, 2020

          See room deals

          Dear Mrs. Susan, Warmest Greetings from Sahid Bela Ternate, “ Touch of KieRaha” Thank you very much for your excellent review. We are delighted that you enjoyed your stay with our Hospitality Services. Your feedback is always important to us in order to improve our services here We certainly look forward to the opportunity to welcoming you back in the very near future. Warms regards, Sahid Bela Ternate

          Responded October 22, 2021
          Sahid Bela Ternate
          6.0
          Donny from Indonesia
          Business traveler
          Executive Deluxe Room
          Stayed 2 nights in October 2019

          So...So...la”

          Lampu koridor temaram.......

          Reviewed February 28, 2020

          See room deals

          Dear Mr. Donny, Warmest Greetings from Sahid Bela Ternate First of all, we on behalf of the management would like to sincerely thank you for your support and patronage towards Sahid Bela Ternate, Hereby, we would like to extend our sincerest apologies for the inconvenience experience that had happened to you during stay at our Hotel. Please rest assures that we will review our internal procedure including this particular case with our team in order to avoid similar situation in the future. Your support to Sahid Bela Ternate is very much appreciated and we certainly hope that we can win back your confidence in us. Although we can not correct an error in the past, but we sincerely hope that you will accept our sincerest apology. Assuring you of our continuous dedication and commitment to take corrective actions and to provide better service with the name of Sahid Bela Ternate, we remain. Sahid Bela Ternate

          Show more
          Sahid Bela Ternate
          5.6
          Agung from Indonesia
          Couple
          Deluxe
          Stayed 2 nights in November 2021

          Not good value of money”

          Hotel facilities are not well maintained. Short of staffs, maybe due to pandemic

          Reviewed December 12, 2021

          See room deals

          Dear Mr. Agung, Warmest Greetings from Sahid Bela Ternate, First of all, we on behalf of the management would like to sincerely thank you for your support and patronage towards Sahid Bela Ternate. Hereby, we would like to extend our sincerest apologies for the inconvenience experience that had happened to you during stay at our Hotel. Please rest assures that we will review our internal procedure including this particular case with our team in order to avoid similar situation in the future. Your support to Sahid Bela Ternate is very much appreciated and we certainly hope that we can win back your confidence in us. Although we can not correct an error in the past, but we sincerely hope that you will accept our sincerest apology. Assuring you of our continuous dedication and commitment to take corrective actions and to provide better service with the name of Sahid Bela Ternate, we remain, Sahid Bela Ternate

          Show more
          Sahid Bela Ternate
          4.8
          satri from Indonesia
          Solo traveler
          Deluxe
          Stayed 2 nights in April 2021

          Please lower your expectation ”

          I book 2 room in this hotel and expected to get best experience in Ternate because I assume this is the best hotel in the city, but unfortunately its not like what I'm expected. I'm fine with bit old room, even with teared wallpaper, even with mix amenities (the label on the amenities is still labeled under previous property management). the worst part is the staff, partially i found the staff is not helpful during my stay. I think the management need to train the staff about how to work on hospitality industry. overall my stay in this hotel is mediocore experience, I'm not see it as something special and memorable.

          Reviewed April 15, 2021

          See room deals

          Dear Mrs. Satri, Warmest Greetings from Sahid Bela Ternate First of all, we on behalf of the management would like to sincerely thank you for your support and patronage towards Sahid Bela Ternate, Hereby, we would like to extend our sincerest apologies for the inconvenience experience that had happened to you during stay at our Hotel. Please rest assures that we will review our internal procedure including this particular case with our team in order to avoid similar situation in the future. Your support to Sahid Bela Ternate is very much appreciated and we certainly hope that we can win back your confidence in us. Although we can not correct an error in the past, but we sincerely hope that you will accept our sincerest apology. Assuring you of our continuous dedication and commitment to take corrective actions and to provide better service with the name of Sahid Bela Ternate, we remain. Sahid Bela Ternate

          Show more
          Sahid Bela Ternate
          4.8
          Dede from Indonesia
          Business traveler
          Deluxe
          Stayed 2 nights in October 2021

          So Dirty”

          All of facilities not well maintenance.

          Reviewed October 06, 2021

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          Dear Mr. Dede, Warmest Greetings from Sahid Bela Ternate First of all, we on behalf of the management would like to sincerely thank you for your support and patronage towards Sahid Bela Ternate, Hereby, we would like to extend our sincerest apologies for the inconvenience experience that had happened to you during stay at our Hotel. Please rest assures that we will review our internal procedure including this particular case with our team in order to avoid similar situation in the future. Your support to Sahid Bela Ternate is very much appreciated and we certainly hope that we can win back your confidence in us. Although we can not correct an error in the past, but we sincerely hope that you will accept our sincerest apology. Assuring you of our continuous dedication and commitment to take corrective actions and to provide better service with the name of Sahid Bela Ternate, we remain. Sahid Bela Ternate

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          Sahid Bela Ternate
          3.6
          Aulia from Indonesia
          Group
          Deluxe
          Stayed 1 night in October 2021

          very bad”

          poor service, air con doesnt work well. very dirty towel and we only got one piece, toilet sometimes cant be flush oh and dont be sad there is other last thing.. it is very noisy

          Reviewed March 19, 2022

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          Dear Mrs. Aulia, Warmest Greetings from Sahid Bela Ternate. First of all, we on behalf of the management would like to sincerely thank you for your support and patronage towards Sahid Bela Ternate. Hereby, we would like to extend our sincerest apologies for the inconvenience experience that had happened to you during stay at our Hotel. Please rest assures that we will review our internal procedure including this particular case with our team in order to avoid similar situation in the future. Your support to Sahid Bela Ternate is very much appreciated and we certainly hope that we can win back your confidence in us. Although we can not correct an error in the past, but we sincerely hope that you will accept our sincerest apology. Assuring you of our continuous dedication and commitment to take corrective actions and to provide better service with the name of Sahid Bela Ternate. we remain, Sahid Bela Ternate

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          Sahid Bela Ternate
          4.0
          leni from Indonesia
          Business traveler
          Deluxe
          Stayed 4 nights in October 2019

          Acceptable”

          staff, reception, guest relations = poor

          Reviewed October 19, 2019

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          Dear Mrs Leni, Warmest Greetings from Grand Dafam Bela Ternate First of all, we on behalf of the management would like to sincerely thank you for your support and patronage towards Grand Dafam Bela Ternate, Hereby, we would like to extend our sincerest apologies for the inconvenience experience that had happened to you during stay at our Hotel. Please rest assures that we will review our internal procedure including this particular case with our team in order to avoid similar situation in the future. Your support to Grand Dafam Bela Ternate is very much appreciated and we certainly hope that we can win back your confidence in us. Although we can not correct an error in the past, but we sincerely hope that you will accept our sincerest apology. Assuring you of our continuous dedication and commitment to take corrective actions and to provide better service with the name of Grand Dafam Bela Ternate, we remain. Warm Regards, Management Grand Dafam Bela Ternate

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          Sahid Bela Ternate
          2.0
          MARINELL from Russia
          Couple
          Deluxe
          Stayed 2 nights in March 2019

          The worst hotel in Ternate”

          Actually hotel is good, but staff and mantaining of hotel nothing. Very dirty room, a lot of mosquitos and cockroachs, sigatrets buds and dorty clothes from previous guests and nothing working in the room- safety box can not open, no electricity in outlets. Be ready that the staff can give you the room without any view. We booked and paid for 2 nights, but after one night early morning receptionist called to our room and asked what time we will check out.

          Reviewed March 23, 2019

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          Dear Mrs. Marinell, Warmest Greetings from Sahid Bela Ternate First of all, we on behalf of the management would like to sincerely thank you for your support and patronage towards Sahid Bela Ternate, Hereby, we would like to extend our sincerest apologies for the inconvenience experience that had happened to you during stay at our Hotel. Please rest assures that we will review our internal procedure including this particular case with our team in order to avoid similar situation in the future. Your support to Sahid Bela Ternate is very much appreciated and we certainly hope that we can win back your confidence in us. Although we can not correct an error in the past, but we sincerely hope that you will accept our sincerest apology. Assuring you of our continuous dedication and commitment to take corrective actions and to provide better service with the name of Sahid Bela Ternate, we remain. Sahid Bela Ternate

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          Sahid Bela Ternate
          9.6
          Exceptional
          James from Canada
          Solo traveler
          Deluxe
          Stayed 1 night in February 2018

          Absolute go to place”

          Not much more expensive than an average hotel, this place is way above that. Clean spacious rooms with minibar. Nice pool and also pool side rooms. It can be busy on the weekends but the staff, view, food are all way above average. My new go to place for Ternate.

          Reviewed February 11, 2018

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          Dear Mr. James, Warmest Greetings from Sahid Bela Ternate, “ Touch of KieRaha” Thank you very much for your excellent review. We are delighted that you enjoyed your stay with our Hospitality Services. Your feedback is always important to us in order to improve our services here We certainly look forward to the opportunity to welcoming you back in the very near future. Warms regards, Sahid Bela Ternate

          Responded October 22, 2021
          Sahid Bela Ternate
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