Golden Tulip Legacy Surabaya
Jl. HR Muhammad No. 269, Dukuh Pakis, Surabaya, Indonesia, 60226 - See map
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Dukuh Pakis part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
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Highlights
Indonesia Care
Certifies impeccable cleanliness, hygiene, and contactless safety practices
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Spa
Workout and Leisure
Fitness center
Swimming pool [outdoor]
Facilities
Car park
Free Wi-Fi in all rooms!
Front desk [24-hour]
Luggage storage
Fitness center
Spa
Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/256/2560885/2560885_17072108500054590879.jpg?ca=6&ce=1&s=98x98&ar=1x1)
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/256/2560885/2560885_17072108500054590882.jpg?ca=6&ce=1&s=98x98&ar=1x1)
Good Bed, alot variety of Breakfast, Nice Staff”
i stay only 1 night in here. but have a good impression. the staff is very welcome, and informatif The room is big, the Pillow is fit to me, the wifi in room is fast, the minus point is I found a couple of black spot in carpet inside the room And the Soap in shower room is empty. Maybe the staff forgot to refill it. the Breakfast i found is good, have a lot variety, the staff is really helpful too. overall i satisfied with my stay in this hotel. and i will stay again in this hotel if i go to surabaya. regards Anthony setiawan
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Dear Valuable Guest, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed our overall facilities and services and its always been a pleasure for us to see you satisfied with us. We have taken note of your feedback about the black spot on our linen and the soap. We would like to reassure you, the things you experienced before was not our standard, however, We thank you for the feedback and suggestion to improve our overall guest experience. We are looking forward to welcome you again soon. Warm Regards, Fiki Yusuf Marcomm Manager
Non premium 5 star hotel”
Don't expect u will get a premium facilities like 5 star hotel, because this is exactly 4 star hotel. However, if u expect it as a 4 star hotel, this is very recommended hotel in west surabaya
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Dear Mr. Randy, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager
5 stars with cheap price”
very recommended hotel.. good location in west surabaya
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Dear Valuable Guest, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marcomm Manager
Value for Money Hotel”
Good hotel, it has a big room and quite comfortable bed. Like many have said in the reviews, the walls are thin! We can hear our neighbors taking their showers & people walking and talking in the hall way. If you are a light sleeper, don't stay here.
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Affordable ”
Love everything bout this hotel. Except the location. Is a bit far from city centre. Ordered room service. Price is OK and foods was OK too.
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Dear Ms. Sarah, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your positive comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager
Great place to spend time in surabaya”
Surrounded by good food and also places to hang out. We booked this hotel twice before and after our road trip. Travelling with a toddler and baby, the room is spacious to roam around. Definitely back to this hotel again. Do note for exclusive pumping mother, the fridge not so cold.
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Dear Mrs Yulianisya, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed your stay, we are looking forward to welcome you again back soon! Warm Regards, William Hanly Marketing Communication
Great location and staff ”
I like the location and staff. I think the cleanliness of the hotel room and corridor can be improved. The carpet in the room and outside the room is terrible. The bathroom is mouldy. It’s a pity considering that just a few years ago it was opened. I could still remember the soft opening of the hotel. We stayed for a night and it was immaculate. I hope the management read this and improve the cleanliness
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All Good ”
As of this writing, hotel is not bad. However, interior need to be upgrade in the following : No table for work. Available table seems to be for ladies make up. Not sufficient power points for laptop; Were staying 2 nights, and were moved due to smells of smoke on the first night. However, moving to different room was not much different. Nevertheless, I must praise for the following : pool was super clean (perhaps not many users?), and breakfast was good (for local - lots of choices of food), and staff were superb !! Location is not bad, as access to airport via toll (express way);
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Dear Mr. Charles, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your positive comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager
Food for Fried rice getting cold and Not delicious. Less facility but it supposed to be 3 Star Hotel”
Not value for money if you buy food in hotel bcos much expensive than average 5 stars hotel... not make sense price they was stated. Once enough for me to stay there. The Original hotel was called Rich Palace then now become Golden Tulip take over their business .... Thats all.
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Luck of the Draw!”
Rich Palace hotel trumps in terms of luxury of room space, comfortable beds and housekeeping is generally good. However, one can start to see the weariness of the hotel from stained sheets to permanent marks on the carpet. My accompanying friend who had a separate room, showered in cold water as she was already moved once and did not wish to relocate. My room was missing certain amenities which was evidently present in her's. Nevertheless, for the discounted price paid, it was a comfortable stay, value-for-money and staff were polite.
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Great hotel, great staff!”
Great hotel and staff. Aircon was a little too cold, but the cleanliness and service were amazing! Great place to stay for an affordable price.
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Dear Valuable Guest, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marcomm Manager
Nice Hotel”
The room is spacious, clean, and breakfast is good. Value for money. Good location. Near restaurants and highway, good for solo traveller. I like the bed, very comfortable. Polite and helpful staffs. Over all, I am very happy to stay in Rich Palace
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Dear Mrs Suzan, Thank you for your great review in Agoda. We are very pleased to hear that you enjoy staying with us . We are looking forward in welcoming you again Warm Regards, William Hanly Marketing Communication
Everything is good but ..”
Tbh, everthing is good But .. I got single bed room which is not the one i request And then the reciptionist just say sorry because they ran out of room. Luckily i can change my room with my aunt
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Dear Sir/Madam, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager
Good Hotel, but no beer”
the hotel is OK, the rooms and decorations are nostalgia but up to date facilities in the rooms. However I expect for a 4- or 5 star international hotel, that they also serve alcoholic drinks. International customers count on this service. If not call yourself a non-alcoholic hotel . They then know and can later decide to book or not. Even an innocent beer is not served in day-time. Therefore for me and my international customers this first visit to this hotel is also the last.
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Dear Mr. Edo, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. Unfortunately, we are also saddened that you had an unpleasant experience. We will share your comments with our team to ensure such happenings may not occur again in the future. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager
Unpleasant surprises ”
There were 3 of us, I was almost 70, my wife was not so far from me, and our son was 35. We arrived at 1630, tired from a long travel time from Milan to visit our friend in Surabaya and hoping to rest before dinner at 1900 with them. To our dismay, our booked 2 non smoking rooms were NOT even ready!! We were offered SMOKING rooms instead and told that if we didn't take them, we would have to wait for uncertain time 😱😱 After much pressing, they agreed to show us the smoking rooms first. Unfortunately, after checking, they were not properly cleaned. They are at SMOKING floor (because the whole floor smells smoke once we were out from the lift) and rooms didn't smell any better. To cut the stories short: After much "debate" and "threatening" the staff that we would move out if our booked rooms were not ready within minutes, wo finally got our booked rooms at different floor. Thanks to our friend. All this while , the staffs showed no other hospitality to ease our situation
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Dear Wempy, Thank you very much for your review. We apologize for such actions from our staff members - please kindly be advised that we have taken action in reminding the staff on their correct duties and manners, hence you will not have to 'threathen' or getting into 'debate' with our staff again. Once again thank you very much and kind regards,
It is 4 star hotel, not 5 star”
Big n clean room, strategic location. But less facilities.. interior (both lobby or room) are standar, not like 5 star hotel.. Overall good hotel!
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Dear Mr. Randy, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager
good hotel for refreshing”
room is big, clean , tidy. aircon is also working soo nice. we have a greath time in hotel.
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Dear Ms. Wyhelmina, Warm Greetings from Golden Tulip Legacy Surabaya! We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response. We will share your comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services. Once again thank you for your comments and feedback. We look forward to welcoming you back soon and hope your next visit will be more pleasant and memorable. Warm regards, Indra Junor Marketing Communications Manager
5 stars hotel”
5 stars hotel with very affordable price
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Dear Valuable Guest, Thank you for taking the time to share about your stay experience at our hotel. We are glad to hear you enjoyed your stay with us. We hope you can come back again and have time to fully explore and enjoy the surrounding of our hotel. Warm Regards, Fiki Yusuf Marcomm Manager
Astonishing”
All are excellent. The room is spacious, clean and tidy. I love the furniture there...so classy. The people are also helpful to children. I do really wish they have kids swimming pool and kids playground in advance.
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Dear Ms. Riris, Warm Greetings from Golden Tulip Legacy Surabaya, We are very grateful for your comments regarding your visit to Golden Tulip Legacy Surabaya. It was very nice for us to receive your response and we're glad you like our hotel in general. We have in time setup a Kids Corner for every weekend. We hope soon we will be able to manage a bit of space for the children to play in. We will share your positive comments with our team. We are sure that this response will be a motivation for all our staff as we strive to continuously improve the quality of our services, products and facilities. Thank you again for sharing with us your experience, and we hope that your next visit will be more satisfying and memorable than your previous visit. We look forward to welcoming you again at the Golden Tulip Legacy Surabaya. Warm Regards Indra Junor Marketing Communications Manager
Nice hotel with affordable price”
Clean room, nice lobby, affordable price
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Dear Mr Eric, Thank you for posting your review during your recent stay with us. We are glad to hear you enjoyed your stay, we are looking forward to welcome you again back soon! Warm Regards, William Hanly Marketing Communication