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Shangri-La Golden Sands, Penang
Shangri-La Golden Sands, Penang
Shangri-La Golden Sands, Penang
Shangri-La Golden Sands, Penang
Shangri-La Golden Sands, Penang
Shangri-La Golden Sands, Penang
Shangri-La Golden Sands, Penang

Removed from saved list

8.4

Excellent

13,575 reviews

13,575 reviews

Breakfast191
Swimming Pool162
Housekeeping155
See map

8.7

Excellent

Location rating score

Excellent location - 100 meters to the beach
Excellent for walking
Parking
FREE
Walkable places
Batu Ferringhi Beach

100 m

Batu Ferringhi Night Market

230 m

Raz Kashmir Crafts

390 m

Bora Bora by Sunset

420 m

Yahong Art Gallery

510 m

Popular landmarks
Escape Theme Park

5.0 km

Entopia

5.1 km

Kek Lok Si Temple

8.9 km

Cheong Fatt Tze - The Blue Mansion

11.1 km

Armenian Street

11.6 km

Closest landmarks
Khaleel Noor Mart

250 m

Klinik 1 Malaysia

860 m

xx x

900 m

Adventure Zone

920 m

Klinik Feringgi

990 m

Shangri-La Golden Sands, Penang

Batu Feringgi Beach, Batu Ferringhi, Penang, Malaysia, 11100 - See map

In addition to the standard of Clean and Safe, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Batu Ferringhi part of Penang, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Pinang Peranakan Mansion as well as Batu Ferringhi Beach nearby. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

210 meters to Batu Ferringhi Night Market

Check-in [24-hour]

Airport transport

Excellent breakfast

Excellent view

Clean and Safe

Unparalleled Level of Hygiene and Safety for Hotels

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Spa
Workout and Leisure
Exercise area
Swimming pool [outdoor]
Important announcement -- "The property is offering medical insurance coverage at no additional charge if international guests are diagnosed with COVID-19 during their trip. Terms and condition apply, please contact the property directly for more information. "
Announcements by hotel (1)
The property is offering medical insurance coverage at no additional charge if international guests are diagnosed with COVID-19 during their trip. Terms and condition apply, please contact the property directly for more information.

Facilities

Transport to airport

Car park

Complimentary WIFi in all rooms

Front desk [24-hour]

Kids club

Exercise area

Check-in/out [express]

Luggage storage

This property is in high demand!

8 travelers have booked today.

Value for money8.0
Distance to city center18 km
Location rating8.7
Nearest airportPenang International Airport (PEN)
Distance to airport20.2 km

Rooms available at Shangri-La Golden Sands, Penang

Excellent
Room comfort & quality

8.2

Superior Room Twin
...
  • Room size: 36 m²/388 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Executive Suite King
...
  • Room size: 66 m²/710 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 30 m²/323 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
Deluxe King Room
...
  • Room size: 30 m²/323 ft²
  • Pool view
  • 1 double bed
Enter dates to see prices
Executive Twin Room
...
  • Room size: 30 m²/323 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices
Executive Twin Room with Seaview
...
  • Room size: 30 m²/323 ft²
  • Sea view
  • 2 single beds
Enter dates to see prices
Superior Room King
...
  • Room size: 36 m²/388 ft²
  • Street view
  • 1 double bed
Enter dates to see prices
Executive Seaview Room King
...
  • Room size: 30 m²/323 ft²
  • Sea view
  • 1 double bed
Enter dates to see prices
Superior Room
...
  • Room size: 36 m²/388 ft²
  • Balcony/terrace
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Room
...
  • Room size: 30 m²/323 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Shangri-La Golden Sands, Penang?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Shangri-La Golden Sands, Penang?

Shangri-La Golden Sands, Penang is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 580 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Shangri-La Golden Sands, Penang has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Penang with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Shangri-La Golden Sands, Penang?

Wake up to a great continental breakfast at Shangri-La Golden Sands, Penang. Adults can enjoy breakfast offered with an additional charge of 67 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Shangri-La Golden Sands, Penang?

Shangri-La Golden Sands, Penang features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Shangri-La Golden Sands, Penang?

Shangri-La Golden Sands, Penang does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Shangri-La Golden Sands, Penang?

Shangri-La Golden Sands, Penang’s neighborhood is Batu Ferringhi which includes popular restaurants such as Garden Cafe, Andrew's Kampung and Matsu at Lone Pine Hotel.

What popular shopping places are close to Shangri-La Golden Sands, Penang?

Shopping options in Shangri-La Golden Sands, Penang’s Batu Ferringhi neighborhood include Batu Ferringhi Night Market, Raz Kashmir Crafts and Yahong Art Gallery.

What are popular attractions near Shangri-La Golden Sands, Penang?

Shangri-La Golden Sands, Penang’s location in the Batu Ferringhi neighborhood makes it close to famous attractions including Penang Tropical Spice Garden, cfdddvc and TeddyVille Museum.

What popular beaches are close to Shangri-La Golden Sands, Penang?

Shangri-La Golden Sands, Penang’s Batu Ferringhi neighborhood also includes Batu Ferringhi Beach, Moonlight Bay Beach and Miami Beach.

What popular natural sightseeing spots are close to Shangri-La Golden Sands, Penang?

Shangri-La Golden Sands, Penang’s nearby natural sights include Teluk Gintan, Teluk Nangka and Teluk NIbung located in the same Batu Ferringhi area.

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See map

Explore the neighborhood

What people love about Shangri-La Golden Sands, Penang

  • 10

    Exceptional

    "I love night environments in this hotel."

    Muhamad

    |

    June 22, 2022

  • 10

    Exceptional

    "I love that water storage bucket, my son pants goes down, he really enjoy"

    Muhamad

    |

    June 22, 2022

  • 7.6

    Very good

    "Affordable - 68% Clean - 78% Comfortable - 80% Quality - 75% All and all it was a great stay with Shangri-La Golden Sands, Penang."

    JiaHui

    |

    June 22, 2022

Property ranking|Compared to 2,318 Penang properties
See all rankings
Room comfort score
8.2/10
Room size
37 sqm.
Location score
8.7/10
Service score
8.5/10
Better than
96
%
of Penang properties
Bigger than
93
%
of Penang properties
Better than
91
%
of Penang properties
Better than
90
%
of Penang properties
Overall rating:

8.4

Excellent
13,575 reviews
Cleanliness
8.3
Facilities
8.7
Location
8.7
Read all reviews >
What travelers say they love:
The staff very friendly and politely
Ng from Malaysia
Family with young children
More about Shangri-La Golden Sands, Penang

More about Shangri-La Golden Sands, Penang

Shangri-La Golden Sands, Penang

Dip your toes in the ocean shore of Penang with a stay at Shangri-La Golden Sands, Penang.
At Shangri-La Golden Sands, Penang, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi services provided by Shangri-La Golden Sands, Penang makes it easy to plan your day trips, sightseeing, and more around Penang.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's tours. Packing light is possible at Shangri-La Golden Sands, Penang thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
All rooms at Shangri-La Golden Sands, Penang are designed for comfort. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. Some rooms at Shangri-La Golden Sands, Penang even come with extra design features such as a balcony or terrace. In-room entertainment amenities including the television is provided in some rooms.
In some select rooms, you can find bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal. It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


Dining and things to do

Every day at Shangri-La Golden Sands, Penang begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Apart from amenities and services, Shangri-La Golden Sands, Penang goes the extra mile to make sure all guests make the most of their time. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the salon, located right at the hotel. Spend some time relaxing at the hotel's pool.
Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation. If you like water sports, you'll appreciate the convenience of water park provided by Shangri-La Golden Sands, Penang. Engage in some easy evening fun with other guests with the hotel's tennis court and golf course on site.
Get social at the hotel's games room, where you can meet other guests. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

Experience Penang like a true local. Multiple day trip options await you and your travel group close to Shangri-La Golden Sands, Penang, starting with visits to Chew's Jetty located just 12.1 km away. Cheong Fatt Tze - The Blue Mansion is located 11.0 km away, and is one of the most famous tourist spots to visit and photograph.


Reasons to stay here

Facilities at this hotel are rated higher than 96% of other accommodations in the city.
Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 98% of the city's other accommodations.
Guests who stayed here really appreciated the room comfort, scoring it higher than 96% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Swimming Pool

367 mentions

Breakfast

310 mentions

Beach

189 mentions

Food & Dining

119 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Indonesian
  • Japanese
  • Malay
  • Tamil

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Game room
  • Garden
  • Golf course [on-site]
  • On-site entertainment
  • Spa
  • Swimming pool [outdoor]
  • Tennis court
  • Tours
  • Water park

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Hair salon
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Taxi service
  • Transport to airport

Available in all rooms

  • A/C
  • Balcony/terrace
  • Blackout curtains
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily cleaning
  • Desk
  • DVD/CD player
  • Exterior corridor
  • Hair dryer
  • Iron and ironing board
  • Lock box in room
  • Mini bar
  • Mirror
  • Non-smoking
  • Phone
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Toiletries
  • Towels
  • Wake up call
  • Wi-Fi
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Asian
  • Continental
Restaurants on site

Garden Cafe

  • Cuisine: International, Malaysian
  • Menu: Buffet, A-la-carte

Sigi's Bar & Grill on The Beach

  • Cuisine: Mediterranean
  • Menu: Buffet, A-la-carte
Location
Batu Feringgi Beach, Batu Ferringhi, Penang, Malaysia, 11100
Excellent
Location

8.7

Airports

  • Penang International Airport (PEN)
    20.2 km 50 min drive
  • Sultan Abdul Halim Airport (AOR)
    81.8 km

Public transportation

  • Penang Hill Railway Station
    8.2 km
  • Komtar Bus Terminal
    11.2 km

Hospital or clinic

  • Klinik 1 Malaysia
    860 m

Shopping

  • Batu Ferringhi Night Market
    230 m

Convenience store

  • 7 Eleven
    220 m

Cash withdrawal

  • ATM
    680 m
What's nearby

Popular landmarks

  • Batu Ferringhi Beach
    100 m
  • Escape Theme Park
    5.0 km
  • Entopia
    5.1 km
  • Kek Lok Si Temple
    8.9 km
  • Cheong Fatt Tze - The Blue Mansion
    11.1 km
  • Armenian Street
    11.6 km
  • Khoo Kongsi
    11.8 km
  • Penang Fort Cornwallis
    11.8 km
  • Pinang Peranakan Mansion
    11.9 km
  • Chew's Jetty
    12.2 km

Nearby landmarks

  • Batu Ferringhi Beach
    100 m
  • Batu Ferringhi Night Market
    230 m
  • Khaleel Noor Mart
    250 m
  • Raz Kashmir Crafts
    390 m
  • Bora Bora by Sunset
    420 m
  • Yahong Art Gallery
    510 m
  • Batu Feringghi Night Market
    560 m
  • Klinik 1 Malaysia
    860 m
  • xx x
    900 m
  • Adventure Zone
    920 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The hotel offers daily shuttle via tour bus to and from George Town. Drop off/pick up point is at sister property. Please contact the hotel for further information.
  • Due to the tax regulation, all guests are committed to the city tax surcharge which is not included in the property reservation cost and will be collected by the property upon check-in.
  • Guests are required to provide an estimated check-in time to the property prior to arrival.
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • Effective 1 June 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4- and 5-star hotels and MYR 2 per room per night for 0- to 3-star hotels. The property’s star rating will be in accordance to the rating from the Local Council, and should the rating differ from the website, the Local Council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee580 MYR
  • Distance from city center18 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)67 MYR

The property

  • Number of bars/lounges2
  • Number of floors7
  • Number of restaurants2
  • Number of rooms 387
  • Room voltage220
  • Year property opened1981
  • Most recent renovation2009
Property announcements

The children's playground Adventure Zone at the property offers a discounted rate and safe environment for children.

This is a strictly non-smoking property. Guests are responsible for all costs, damages, and liabilities caused by smoking.

The property is offering medical insurance coverage at no additional charge if international guests are diagnosed with COVID-19 during their trip. Terms and condition apply, please contact the property directly for more information.

Reviews of Shangri-La Golden Sands, Penang from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.3
Facilities8.7
Location8.7
Room comfort and quality8.2
Service8.5
Value for money8.0
High score for Penang
Rating
9+ Exceptional (1,540)
8-9 Excellent (830)
7-8 Very Good (1,026)
6-7 Good (362)
<6 Below Expectation (454)
Time of the year
Mar - May (963)
Jun - Aug (905)
Sep - Nov (1,074)
Dec - Feb (1,270)
All guests (7,780)
All room types
All languages

Show reviews that mention 

Showing 4,212 verified guest comments
12345
10.0
Exceptional
Toh from Malaysia
Family with teens
Superior Room Hill View
Stayed 2 nights in May 2018

Penang best resort hotel”

If holidays in Penang, visiting the city is not enough if one`s didn't try out the Resort hotel. Golden Sands Resort by Shangri-La is really a wonderful resort with great beautiful pool for adults and children. So many activities from morning and evening where the guests can take part in. Makes many friends from Australia and other part of the world. Until check out time, new friends still hopping I could join them at the pool for some water polo. Many shops, restaurants & taxi outside the hotel. Hotel itself also provided shutter bus to airport. Definitely would stay at Golden Sand again. Highly recommend this hotel. Room rates are reasonable too. It really worth the price you are paying.

Reviewed May 26, 2018

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10.0
Exceptional
AZROL from Malaysia
Family with young children
Stayed 1 night in November 2015

My preferred accommodation in Penang”

Comfortable, good location and the beach

Golden Sands Resort by Shangri-La Penang Hotel is a nice hotel. I love the place. An example of a great hotel. Welcome was great. It is almost a back to nature surrounding. All the staff from management until the cleaners was friendly. Location is very good (near Pasar Malam Batu Feringhi). The beaches are clean, not crowded, a beach for a decent family picnic. Pools are large, well mainted. Room are very comfortable. Overall it was a great hotel for a holiday. Wish I could stay there for the whole week.

Reviewed December 20, 2015

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10.0
Exceptional
GARRY from Australia
Couple
Stayed 1 night in August 2011

fabulous beach front location”

beach location, big rooms, gret views

this was our second stay at the golden sands hotel by shangri-la on batu feringgi beach. check-in was fast and courteous, then it was on to our beautiful refurbished room with mountain view. the daily buffet breakfast was huge and delicious. the large pool set in beautiful tropical gardens was a haven during the heat of the day, and steps from the beach and ocean. we have no hesitation in recommending the golden sands by shangri-la to all and we will definately return when next in malaysia.

Reviewed August 24, 2011

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9.3
Exceptional
Angeline from Australia
Couple
Stayed 3 nights in January 2013

Lovely hotel”

Beach front views

we stayed at the golden sands for 3 nights. we had a very relaxing stay here. the rooms are large and fully equipped. large clean swimming pools with lot of chairs to lounge around in. laundry on site, clean and modern gym. this resort is so big so its perfect to hide away and find your own space for some peace and quiet. what was also nice was that we could walk next door to shangri-la hotel and use their facilities, pool restaurant etc and any purchases we made could just be charged back to our room. my only issue was that we bought a hotel with breakfast included however for some reason when we got there they said we only paid for breakfast for one person. i had to pay extra for my partner which was a annoying but it wasn't a big spend. the buffet itself has lots to choose from so bring your appetite. this resort would be a great stay for families as there are so many facilities for kids: kids clubs, chill out rooms and even a water slide. there is a free shuttle to georgetown that runs daily at different times. i would stay here again if i was to visit penang

Reviewed January 24, 2013

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9.0
Exceptional
Yun from Singapore
Business traveler
Stayed 2 nights in April 2012

Great location”

Laid-back relaxing resort

as golden sands resort was fully booked, they upgraded all the rooms which i booked to their sister hotel - rasa sayang seaview room. unfortunately the seaview room did not have much of a sea view at all and rasa sayang was a little less laid-back, with a more business like feel. i would certainly book golden sands again if i visit penang, it looks like an awesome vacation accomodation. the location is also closer to the action (night market, food places) in batu ferringhi than rasa sayang.

Reviewed May 01, 2012

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8.0
Excellent
Patrick from United Kingdom
Couple
Stayed 5 nights in May 2014

Overall pleased ”

Pools, staff and beach

The staff, as one expects at Shangri-La properties, were very professional and friendly. The hotel is right on the beach - so we went jet skiing and paragliding just metres from the hotel - good fun. The pools are great and the hotel is well maintained. The room was fine for a 4 star hotel - though the hillside view was not particularly pleasant (I would suggest a poolside view with balcony if you don't mind paying extra). When we moved into our non-smoking room there was a faint smell of cigarettes (perhaps the last guest had been smoking) - but it seemed to go away or we ceased to notice it. The Batu Ferringhi nightmarket is just outside and worth a look round. BF is not not a party town but it is pleasant with some good dining options. The other Shangri-la hotel next door to the Golden Sands has some excellent restaurants. The Golden Sands would certainly suit families, of whom there were many there - there are a lot of activities laid on for kids. Georgtown is a 45 minute trip away and worth seeing (there's a free shuttle bus from the hotel).

Reviewed May 07, 2014

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8.7
Excellent
David from Australia
Couple
Stayed 1 night in March 2012

Another good Shangri-La Resort”

Great rooms, lovely pool, convenient shuttle services

Golden Sands is another great resort by Shangri-La. The rooms were spacious, comfortable and clean and the facilities were excellent, with a nice pool area and good breakfast buffet. The location is quite good, with a night market nearby with plenty of massage shops. However, the best part is the shuttle service to Gurney Plaza, probably the best shopping mall in Penang. The service was great, except for one fairly annoying issue, which was the failure to help us with our numerous bags on arrival.

Reviewed March 13, 2012

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8.8
Excellent
Rick from United States
Family with teens
Stayed 1 night in July 2017

Golden Sands”

The Golden Sands is always the place we try to stay when visiting the Batu Ferringhi beach area in Penang. I booked 2 adjoining rooms for our stay and the rooms were nice. I would highly recommend the sea view rooms as they have a balcony you can sit on that overlooks the swimming pools and the sea. The pools and the grass area with lounge chairs is the best part of the resort. The breakfast café is always quite crowded and usually loud but getting a table is generally not a problem. The selection if quite good as well. The rooms are very pricey and I do wish they would reduce the rates but otherwise, very satisfied.

Reviewed July 17, 2017

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9.6
Exceptional
RAIS from Malaysia
Family with young children
Stayed 2 nights in December 2016

Endless fun for kids”

An anniversary getaway, we chose Golden Sands primarily to relax while kids were looking forward to enjoying school holidays by playing with slides, pool, and of course sands at the beach. My kids are 5, 4, and 2 yo. There really enjoyed themselves especially at the indoor Adventure Zone, with its mega slides and multiple modular play equipment. In the evening, we got wet at the Splash Zone and took turn to play slides at the pool. Kids also enjoyed playing with sand at the beach; water-sports are widely available along the beach but we didnt do it because not really suitable for toddlers. Hotel/Staff services are excellent, better than neighboring hotels i have stayed before. Hotel location is also great which is right in the middle of the town-center where banks, convenient stores and lots of eateries are within walking distance. At night, the town is lively by the famous Batu Feringgi Night Market. Trishaw service is available right in front of the hotel main entrance. Looking forward to stay again here.

Reviewed January 09, 2017

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8.3
Excellent
Rajesh from India
Family with young children
Stayed 2 nights in January 2012

great location and lovely sea view”

the pool and sea water sports

the golden sands by shangri-la is a gr8 place for the family. the best in penang. the pool is good and we had lots of fun. however for the kids, the water slides could have been more and better. the buffets were quite lavish and suit everyone's tastebuds. water sports are in plenty and it was the first time, all members of our family (adults and kids) could enjoy all the water sports at a reasonable price (after negotiations of course). the lion dance and the dragon dance were a bonus during the chinese new year. spending two days was just sufficient to enjoy the resort facilities and also drive to all the favourite points in the city. including the lok si budhist temple with 10,000 light candles and the wat chayamangkalaram budhist temple with the largest reclined budha.

Reviewed February 05, 2012

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9.0
Exceptional
Sam from Australia
Family with young children
Stayed 3 nights in April 2013

Family friendly Relaxing beach resort”

Centrally located to local shops and restuarants, good facilities for a family holiday and staff were great

Our stay at Golden Sands Resort by Shangri-La was a very pleasant one. We travelled as a family of 4 with 2 children ages 12 and 9. The resort was well catered for our family it had all facilities for all of us to enjoy. Will definitely stay there again and will recommend to friends and families.

Reviewed April 27, 2013

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10.0
Exceptional
GARRY from Australia
Couple
Stayed 2 nights in August 2011

beautiful setting”

large bright room

we stayed 07-10 aug 11. on arrival from kl check-in was fast, efficient and with a smile. through agoda we'd booked a mountain view room including breakfast. the room was large and spacious and the breakfast spread each morning was huge so take your appetite. the hotels grounds are beautiful and the pool area is huge so there's lots of personal space and the pool boys are very attentative. in all , a most enjoyable stay at the golden sands by shangri-la.

Reviewed August 12, 2011

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8.3
Excellent
Huan from Malaysia
Couple
Stayed 2 nights in November 2012

One of the best hotels on the Ferringhi stretch”

Right on the beach and the convenience of having the Ferringhi night bazaar right outside the hotel doors.

I was pleasantly surprised to have been offered an upgrade, however it was only for the last night of my stay. Would have appreciated it if the hotel had extended that offer to the entirety of my stay as it would have been a real hassle to change rooms in the midst of it, therefore I declined the upgrade. However, I do appreciate the complimentary tokens of fruits and the cake which the hotel sent up to my room and of course, for the excellent service and hospitality with which I was attended to. Would like to give special kudos to the chefs at the breakfast buffet for one of them noted that myself and another patron were waiting for a tray of mushrooms to be refilled and promptly went into the kitchen to obtain two servings for the both of us respectively. Fine example of an observant employee. However, the rooms did not come equipped with bedroom slippers and razor kits or a comb. This is my second time to Golden Sands after two years. I went once right when the renovations were done and this time, the room looked considerably worn. For instance, the starfish pillow had a hole in it and the cushions looked a little dirty. A final comment; in the past, guests staying at Rasa Sayang and the Golden Sands were able to share the facilities such as the pools and the connecting grounds and so forth. I was sorely disappointed to discover that this was no longer the case even though both establishments are owned by the Shangri-La group.

Reviewed December 05, 2012

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10.0
Exceptional
BELLE from Malaysia
Couple
Stayed 2 nights in October 2016

Must stay in Golden Sands Resort”

Highly recommend for those who looking for hotel in Penang , Golden Sands Resort is super good as the facilities is too cool , especially the swimming pool , they have different deep of swimming pool such as the kid want , the medium want (1.5m) and also the deepest (3m) , swimming pool is facing the beach , beach itself have activity too , horse ride , banana boat and so on . The breakfast is awesome ! Many choices ! They've 2 side to take your breakfast , normally is the indoor want , once the indoor is full , outdoor want is open for public ! Me and Hubby went both ! That's too cool to have breakfast like this in 2 different view ! One day Indoor one day facing beach to have our breakfast . Hotel Cleanliness is definitely thumbs up , very clean and no odour at all . Most of our activity is in Georgetown , so far don't think is inconvenient because outside hotel there's some restaurant and convenient store .

Reviewed November 01, 2016

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9.3
Exceptional
Lester from Singapore
Family with young children
Stayed 2 nights in July 2013

Perfect beach holiday with friendly staff”

Fast free internet, wonderful staff, pool and leisure activities for the whole family

We checked out of another hotel as that hotel was a complete letdown. By comparison, the Golden Sands is in a completely different class even though both are 4 star hotels. The Golden Sands has been renovated so the public areas are completely new, clean and modern. The staff throughout the resort were absolutely fantastic - from the front desk to the waiters in the restaurant to the lifeguards by the pool. Every one of them gave me the feeling that they were there to help make my stay more comfortable and enjoyable. In terms of facilities, the hotel has it all. Fast free wifi throughout the resort (even close to the beach!) was nice. I cannot say enough good things about the hotel. Highly recommended!

Reviewed July 16, 2013

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10.0
Exceptional
Rachel from Malaysia
Family with young children
Stayed 7 nights in April 2018

Slice of heaven spoiled by other guests”

This hotel is incredible, the staff are lovely, the beach is on your doorstep. The rooms are nice (if a little dated), wonderful food at reasonable prices, eateries close by, food market a tuk tuk ride away, very acccommodating... However, our holiday was pretty much ruined by a large family of Lebanese Australians who were like something form a different planet. The hotel moved us next door to the 5 star resort to compensate, but I had chosen the Shangri-la for the children's facilities, and while they were only a short buggy ride away, it was a shame to have to move because of this large party of rude and ignorant guests. Really not the type of guests I would expect at a resort of this rating. I would have come back here again and again, but these regular intruders made me anxious to return with my young daughter. Such a shame. If only the management had the courage to remove them from the property as soon as the trouble started, as I was definitely not the only upset guest.

Reviewed June 16, 2018

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8.3
Excellent
Abram from United States
Family with young children
Stayed 3 nights in September 2012

Great hotel for a young family in Penang”

family oriented, nice breakfast buffet

we enjoyed our time at the golden sands resort in penang, and found the room to be very nice. it is not the 5* luxury hotel that the rasa sayong next door proves to be as part of shangri-la, but is a good middle ground for a family. the decor was ok, but seemed to be a bit too much like it was taken from an ikea magazine with a few random seaside accents thrown here and there. having just been in thailand, i think that penang's northerly neighbor of phuket is a better value for the money, personally, where the same price can purchase a genuine 5* experience.

Reviewed September 15, 2012

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9.6
Exceptional
Timothy from Singapore
Couple
Stayed 2 nights in October 2016

A Great Stay at Golden Sands.... not an 'old hotel' at all.”

The last time we visited Golden Sands were more than 30 years ago for our honeymoon. I couldn't remember the service level then, but Golden Sands staff were helpful the minute we stepped in. After self-drove from airport to Batu Ferringghi for about an hour plus (lost our way once in a while), we are ushered to the cool station to check-in in comfort. The hotel room faces the swimming pool / sea, and the view is spectacular. The breakfast is excellent, as we have many choices. In catering to the young family customers, Golden Sands wins hands down, but senior couple like us did not feel we were in a 'noisy' place, as the the breakfast area is big enough to cater for different 'pockets' of age group. The F&B staff were also very helpful and very cheerful in engaging different customers.

Reviewed October 09, 2016

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9.0
Exceptional
Bernard from United States
Family with teens
Stayed 4 nights in December 2010

Great hotel; pool, gardens and staff”

pool; 9 hole golf course on grounds, friendly staff
beach is not good for walking, but affords a pretty view

We enjoyed the seaview rooms overlooking the pool and ocean. The staff were friendly, attentive and helpful. The breakfast buffet is excellent, although if you are craving pork bacon or ham, you'll find the layout is catering to "halal" food only. The small par 3 nine hole golf course located between the Golden Sands and the other Shangri La resort nearby was fun and easy to play even for beginners. Cost was only 20 ringgit.

Reviewed January 14, 2011

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9.0
Exceptional
Marc from Australia
Solo traveler
Stayed 5 nights in November 2012

Comfortable resort style hotel in great location”

Included breakfast, cool lounge, friendly and helpful staff

The breakfast was great with plenty of choice and available until late morning. Complementary shuttle bus service into George Town saved on lengthy bus rides and taxi. The resort is more family than solo traveller/couple oriented but I enjoyed the warm relaxed feel of Golden Sands. The pool, beach and lawn areas were great for relaxing. The location was handy with outdoor restaurants, shops and night markets close by. The hotel staff were attentive and friendly and helped me arrange a fixed price taxi to Penang Airport and web check in for my next flight.

Reviewed December 02, 2012

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