Garuda Plaza Hotel
In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Medan Area, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Maimun Palace. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and indoor pool on-site.
Highlights

Indonesia Care
Certifies impeccable cleanliness, hygiene, and contactless safety practices
Wellness
Spa & Beauty
Workout and Leisure
Facilities
Car park
Free Wi-Fi in all rooms!
Luggage storage
Cash withdrawal
Room service [24-hour]
Golf holiday”
Good clean room, good breakfast
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Terbaik”
sangat nyaman. cuma AC kurang dingin. over all good..
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Exceptional”
Location is in.the center of town, good facilties, good services
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Enjoyable stay”
We will be even happier if the pool is bigger and the breakfast can have a bit more of a variation. But it was very pleasant overall. Thanks
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Value for money”
Good location. Easy to find food stalls. Hotel price is cheaper. I always stay here when I come to Medan.
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No Regrets!”
Always being my favorite hotel for stay! Spacious room, delicious food, great location and friendly staffs which make us feel welcomed. Highly recommended.
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Holiday”
Very well located to attractions. Breakfast was just ok, Comfortable room. A good hotel overall.
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OK for a couple of nights”
This hotel did not have all the facilities I would have expected, but ok for a couple of nights stay
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Clean room with friendly staff”
The room was clean. The staff was polite. The bad issue was that we had no hour water or even warm water to shower in the morning. When we called the front desk for help they just said to let the water run for 10 minutes. We let it run for 20 minutes. It made no different. They didn't even send anyone to our room to fix the problem. Not good!
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need to revamp”
the bedsheet was yellowish until we ask housekeeping to change. Some part of the flooring was damaged. The room need refurbishing and change furnitures as the hotel is quite old
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Charges”
My parents landed at Kuala Namu Medan International Airport at 5pm n arrived at hotel around 6pm and been told by the hotel that room is not ready yet and need to pay extra charges to change to other ready rooms(deluxe room). Seriously its already 6pm and the room is not ready??? Standard hotel (around the world) check in time is at 3pm, they should get the room clean/prepared by 3pm. But at 6pm, the room is not ready? they even asked my parents and to pay extra to change to other ready room. Of course my parents had to pay for it because they are already tired on flight and got no time to wait longer for the hotel to clean up the room. What kind of service Garuda Hotel gives to customer? This is not the first we had our stay at Garuda Plaza.
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Great from the outside, not so good from the inside”
Regretfully had to change room 10mins into checking in. Air con was noisy and it was obvious. Wish the mgt will check regularly so as not to inconvenient guest. Staff were nice though and location was good. Great nasi padang shop across the street.
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Average”
I was given a room with unworkable AC, phone not working. Poor response on internal calling for services.
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Hotel problem”
During stayed at Garuda plaza, air cond in my room not cool and bed sheet dirty.The housekeeping not put up the bedsheet properly then I can see very old mattress.The mattress got hole like were bitten by rat.Beside,the mattress in my room make me backache because its very soft.
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Above average”
No commment
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worse hotel i ever stayed in Medan”
people smoking everywhere, receptionist working in slow motion. rooms are smelly and worn out. water in toilet is muddy color.
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Convenient, modern & clean with knowledgeable helpful staff”
[Long-overdue review from a 1-night stay in Dec 2012; then used lobby services but not accommodation in Oct 2016.] Garuda Plaza is a great hotel for a brief stay in Medan: I booked a Superior Room for 3 travellers (parents & adult daughter), requesting an extra bed in advance via Agoda. The room was huge - easily fitting a large double bed and a proper single bed - all comfortable and clean. Although not very bright (a long 'shoe-box' shape with window at one end), the room had all modern fixtures, including writing desk & lounge chairs, wardrobe, & A/C in excellent condition. The only issue was the bathroom, which although clean & spacious, lacked a shower curtain & proper drainage, so water wet the entire marble floor (a familiar problem in SE Asian hotel bathrooms, I've found). We raised this with reception, who were prompt in providing extra towels for the floor - which is the best they could do. Inclusive breakfast was a perfect assortment of Indonesian food & drink in buffet, with a few 'European' foods (scrambled eggs, etc). Good coffee by local standards & attentive service. Exactly what we wanted before a long day of travel! We noticed the restaurant was quite popular with large groups of middle-class Indonesians - visiting for business and leisure. Garuda Plaza's staff professionalism and helpfulness are highly commendable. In 2012, we stayed one night en route to Parapat (Lake Toba). We had not booked our travel to Parapat and on asking for advice from the reception staff, we found them most helpful. With their concierge, they immediately arranged a driver & car for us for the morning at a reasonable price. We were also able to change money easily at the reception desk that evening, even though we checked in after 7pm. In fact, staying at a nearby hotel in 2016, we ended up returning to the Garuda Plaza for assistance after my own hotel's inability to provide access to their money changer or assist us to book a driver & car to Parapat. Four years l
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Great stay but Hotel is in need of a renovation”
Great stay at Garuda Plaza Hotel Medan. Location is perfect very close to famous sights such as the Big Mosq in Medan and Maimoun palace, Shopping Malls and restaurants. Hotel ia a bit dated though, if you want more clean rooms and better amenities do not go for a standard room. Standard rooms are spacious but they look very old and are not that clean. However from Deluze room and up its very good. All rooms have flatscreen TV with Movie channels and wetsern channels; BBC, CNN, HBO, FOX, National Geographic. The bed comfortable, clean and spacious. I personally like the breakfast however if you want Western food there is not that much also it's best to go for breakfast before 09:00 AM. The Indonesian selection is great and they have an egg station where you can orser your eggs the way you like it. The pool is nice and they have a great Coffee shop, just beaware it is and Indonesian Hotel therefore they have smoking sections which are not in separate rooms but in open area's for example left is smoking, right is not (so you will still smell it). Also on some floors near the elevators are smoking area's. The staff is very friendly and always helpful, their are not many people who speak English but they will always try to assist you. Overall I liked my stay as it's afordable, centraly located, good beds and good AC, friendly staff. However if you are anti smoking or have asthma I would not sugest to stay here. I enjoyed my stay at Garuda Plaza Hotel.
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nice hotel in medan, very busy”
Garduda Plaza Hotel in Medan is quite big and in a good location. It was full of travelers and staff was friendly and helpfull. Internet (WLAN) didn't work in our booked room and we got another one for a reduced rate which was nice. Make sure to book (or change to) the newly build wing as the rooms there are nicer than even the "better" (more expensive and bigger) ones in the older parts of the Hotel. All in all a good, professional Hotel, especially for Sumatra. Will stay there again if in Medan.
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Clean and reliable”
the garuda plaza is a clean and decent hotel. you can rely on good service and a variated breakfast. its placed near a nice food court called amelion and also the famous spot to eat called “merdeka walk” is not too far. so all in all a good value for your money if you want a clean place to stay in medan.
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