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Exterior view, Garuda Plaza Hotel in Medan
Deluxe Room - Bedroom, Garuda Plaza Hotel in Medan
Lobby, Garuda Plaza Hotel in Medan
Swimming pool [outdoor], Garuda Plaza Hotel in Medan
Swimming pool [outdoor], Garuda Plaza Hotel in Medan
Garuda Plaza Hotel
Exterior view, Garuda Plaza Hotel in Medan

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7.1

Very good

763 reviews

763 reviews

Housekeeping12
Breakfast5
Food & Dining2
See map

7.9

Very good

Location rating score

Very good location - Inside city center
Parking
FREE
Popular landmarks
Medan Grand Mosque 250 m
Maimun Palace 990 m
Tjong A Fie's Mansion 1.1 km
Center Point Mall 1.7 km
Gunung Timur Temple 1.8 km
Shri Mariamman Temple 1.9 km
Rahmat International Wildlife Museum & Gallery 2.1 km
Maha Vihara Maitreya Cemara Asri 5.9 km
Marian Shrine of Annai Velangkanni 9.2 km
Nearby landmarks
Klinik Spesialis Bunda 140 m
Sri Deli Park 150 m
Sri Deli Pool 160 m
Pantai Cermin Theme Park 240 m
Medan Grand Mosque 250 m
Nusa Net 290 m
Rsu Permata Bunda 340 m
Maimoon Palace 360 m
Sukma Medan Travel 390 m
Martha Friska Hospital 430 m

Garuda Plaza Hotel

Jalan Sisingamangaraja No.18, Medan Area, Medan, Indonesia, 20213 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Medan Area, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Maimun Palace. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and indoor pool on-site.

Highlights

Inside city center

Front desk [24-hour]

Airport transfer

250 meters to Medan Grand Mosque

Free Wi-Fi in all rooms!

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Wellness

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Workout and Leisure
Swimming pool [indoor]
Swimming pool [outdoor]

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Luggage storage

Cash withdrawal

Swimming pool [outdoor]

Restaurants

Room service [24-hour]

Your dates are popular among travelersUsers are booking a place in Medan every 1 minutes on Agoda.com
Value for money7.1
Distance to city center1 km
Location rating7.9
Nearest airportKualanamu International Airport (KNO)
Distance to airport21.8 km

Rooms available at Garuda Plaza Hotel

Executive Deluxe
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 double bed or 2 single be...
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Deluxe Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 double bed or 2 single be...
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Executive City View
...
  • Shower
  • 1 queen bed
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Room Assigned on Arrival
...
  • Shower
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Twin/Double room - Executive
...
    Enter dates to see prices
    Deluxe Room (2 Single Bed / 1 Queen Bed)
    ...
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      Room standard
      ...
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        Single
        ...
          Enter dates to see prices
          Junior Suite
          ...
            Enter dates to see prices

            Frequently asked questions

            What time is check-in and check-out at Garuda Plaza Hotel?

            Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

            How do I get to Garuda Plaza Hotel?

            For those who wish to drive their own cars, Garuda Plaza Hotel has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Medan with private transportation, the hotel can arrange car rental for you.

            Is breakfast offered at Garuda Plaza Hotel?

            Wake up to a great buffet breakfast at Garuda Plaza Hotel. Adults can enjoy breakfast offered with an additional charge of 57143 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

            What are my dining options at Garuda Plaza Hotel?

            Garuda Plaza Hotel features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

            What is the smoking policy at Garuda Plaza Hotel?

            Garuda Plaza Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

            What restaurants are nearby Garuda Plaza Hotel?

            Restaurants including Bolu Meranti, Rumah Makan Sibolga and Rumah Makan Famili are popular in Garuda Plaza Hotel’s neighborhood which is known as Medan Area.

            What are popular attractions near Garuda Plaza Hotel?

            Guests at Garuda Plaza Hotel can easily visit Medan Grand Mosque, Sri Deli Park and Pantai Cermin Theme Park located in the Medan Area area.

            See map

            Explore the neighborhood

            What people love about Garuda Plaza Hotel

            • 10

              Exceptional
              Cleanliness

              "Good clean room, good breakfast"

              ayaduray

              |

              August 1, 2019

            • 10

              Exceptional
              Location

              "Location is in.the center of town, good facilties, good services"

              Elmira

              |

              August 12, 2019

            • 8

              Very good
              Location

              "Very well located to attractions."

              Boniaty

              |

              April 1, 2019

            Overall rating:

            7.1

            Very good
            763 reviews
            Cleanliness
            6.9
            Facilities
            6.7
            Location
            7.9
            Read all reviews >
            More about Garuda Plaza Hotel

            More about Garuda Plaza Hotel

            Garuda Plaza Hotel

            Unwind while staying right in the Medan city center during your stay at Garuda Plaza Hotel.
            The range of services provided by Garuda Plaza Hotel ensures all travelers get the most out of their stay. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides car hire services to help you find what you want in Medan. Parking is available and free, provided by the hotel for guests with their own transportation.
            While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment.
            Smoking is restricted to the designated smoking areas.
            Guestrooms at Garuda Plaza Hotel are fitted with all the amenities travelers need. The hotel provides air conditioning in some rooms for the benefit of guests. Some selected rooms have daily newspaper, television, in-room video streaming and cable TV to keep guests entertained. The hotel also provides guests with a coffee or tea maker, bottled water and mini bar in some rooms.
            Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer in some select rooms.


            Dining and things to do

            Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're picky about eating, don't worry! Garuda Plaza Hotel has a selection of cuisine types including halal options.
            Have fun at night with your travel companions right at the hotel's bar.
            Garuda Plaza Hotel promises you a fun-packed holiday with a variety of activities and facilities. Pamper and indulge yourself with a visit to the massage and salon. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. Souvenir shopping for yourself or those back home takes no time at all at the shops.


            Around the property

            Take some time to explore Medan. Learn about the city's art history with a day at Tjong A Fie's Mansion located 1.1 km away, where you can see collections by famous artists. Whatever you may be looking to buy on your trip to Medan, chances are you'll find it at Center Point Mall located 1.6 km away.


            Reasons to stay here

            This hotel's food and dining score higher than 98% of accommodations in the city.
            Room comfort is said to be outstanding here, scoring higher than 96% of accommodations in the city.

            Show less

            Amenities and facilities

            Good
            Facilities

            6.7

            Most talked about facilities

            Breakfast

            31 mentions

            Housekeeping

            20 mentions

            Food & Dining

            13 mentions

            Swimming Pool

            11 mentions

            Languages spoken
            • English
            • Indonesian
            Internet access
            • Free Wi-Fi in all rooms!
            • Wi-Fi in public areas
            Things to do, ways to relax
            • Massage
            • Swimming pool [indoor]
            • Swimming pool [outdoor]
            Cleanliness and safety
            • Daily disinfection in all rooms
            • Daily disinfection in common areas
            • Face coverings on staff
            • Hand sanitizer
            • Physical distancing of at least 1 meter
            • Temperature check for guests and staff
            Dining, drinking, and snacking
            • Bar
            • Coffee shop
            • Restaurant [halal]
            • Restaurants
            • Room service [24-hour]
            Services and conveniences
            • Cash withdrawal
            • Concierge
            • Daily housekeeping
            • Dry cleaning
            • Elevator
            • Laundry service
            • Luggage storage
            • Safety deposit boxes
            • Salon
            • Shops
            • Smoke-free property
            • Smoking area
            For the kids
            • Family room
            Access
            • CCTV in common areas
            • Fire extinguisher
            • Front desk [24-hour]
            • Pets allowed
            • Security [24-hour]
            Getting around
            • Car park [free of charge]
            • Car park [on-site]
            • Rental car
            Available in all rooms
            • Air conditioning
            • Coffee/tea maker
            • Daily newspaper
            • Desk
            • Free bottled water
            • Hair dryer
            • Mini bar
            • Non-smoking
            • On-demand movies
            • Satellite/cable channels
            • Shower
            • Telephone

            Food and dining

            Breakfast options
            • Halal
            • Buffet

            Location

            Jalan Sisingamangaraja No.18, Medan Area, Medan, Indonesia, 20213
            Very good
            Location

            7.9

            Airports
            • Kualanamu International Airport (KNO)
              21.8 km 57 min drive
            • Silangit Airport (DTB)
              150.1 km
            Public transportation
            • Medan Train Station
              1.8 km
            • Medan Amplas Bus Station Central
              5.5 km
            Hospital or clinic
            • Klinik Spesialis Bunda
              140 m
            Shopping
            • Center Point Mall
              1.7 km
            Convenience store
            • Indomaret
              640 m
            Cash withdrawal
            • ATM on-site

            What's nearby

            Popular landmarks
            • Medan Grand Mosque
              250 m
            • Maimun Palace
              990 m
            • Tjong A Fie's Mansion
              1.1 km
            • Center Point Mall
              1.7 km
            • Gunung Timur Temple
              1.8 km
            • Shri Mariamman Temple
              1.9 km
            • Rahmat International Wildlife Museum & Gallery
              2.1 km
            • Maha Vihara Maitreya Cemara Asri
              5.9 km
            • Marian Shrine of Annai Velangkanni
              9.2 km
            Nearby landmarks
            • Klinik Spesialis Bunda
              140 m
            • Sri Deli Park
              150 m
            • Sri Deli Pool
              160 m
            • Pantai Cermin Theme Park
              240 m
            • Medan Grand Mosque
              250 m
            • Nusa Net
              290 m
            • Rsu Permata Bunda
              340 m
            • Maimoon Palace
              360 m
            • Sukma Medan Travel
              390 m
            • Martha Friska Hospital
              430 m
            Distances shown are straight-line distances on the map. Actual travel distances may vary.

            Property policies

            Children and extra beds

            Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

            All children are welcome.

            Infant 0-1 year(s)
            Stay for free if using existing bedding.
            Baby cot/crib may be requested directly from the property.
            Children 2-11 year(s)
            Stay for free if using existing bedding.
            If you need an extra bed, it will incur an additional charge.
            Guests 12 years and older are considered as adults
            Must use an extra bed which will incur an additional charge.
            Others
            • When booking more than 5 rooms, different policies and additional supplements may apply.

            Some helpful facts

            Check-in/Check-out
            • Check-in from14:00
            • Check-out until12:00
            Getting around
            • Airport transfer fee400000 IDR
            • Distance from city center1 km
            • Travel time to airport (minutes)60
            Extras
            • Breakfast charge (unless included in room price)57143 IDR
            The property
            • Non-smoking rooms/floorsYes
            • Number of floors6
            • Number of restaurants1
            • Number of rooms 285
            • Room voltage220
            • Year property opened1978
            • Most recent renovation2009

            Reviews of Garuda Plaza Hotel from real guests

            Provided by verified guests of Agoda
            7.1
            /
            10
            Cleanliness6.9
            Facilities6.7
            Location7.9
            Room comfort and quality7.2
            Service7.2
            Value for money7.1
            High score for Medan
            Rating
            9+ Exceptional (67)
            8-9 Excellent (67)
            7-8 Very Good (129)
            6-7 Good (76)
            <6 Below Expectation (153)
            Time of the year
            Mar - May (120)
            Jun - Aug (106)
            Sep - Nov (128)
            Dec - Feb (138)
            All guests (763)
            All room types
            All languages

            Show reviews that mention 

            Showing 492 verified guest comments
            12345
            10.0
            Exceptional
            ayaduray from Malaysia
            Couple
            Superior Room
            Stayed 2 nights in July 2019

            Golf holiday”

            Good clean room, good breakfast

            Reviewed August 01, 2019

            See room deals

            10.0
            Exceptional
            effendi from Indonesia
            Solo traveler
            Superior Room
            Stayed 1 night in February 2022

            Terbaik”

            sangat nyaman. cuma AC kurang dingin. over all good..

            Reviewed March 08, 2022

            See room deals

            10.0
            Exceptional
            Elmira from Indonesia
            Business traveler
            Superior Room
            Stayed 1 night in July 2019

            Exceptional”

            Location is in.the center of town, good facilties, good services

            Reviewed August 12, 2019

            See room deals

            9.6
            Exceptional
            Teddy from Indonesia
            Couple
            Superior Room
            Stayed 1 night in January 2019

            Enjoyable stay”

            We will be even happier if the pool is bigger and the breakfast can have a bit more of a variation. But it was very pleasant overall. Thanks

            Reviewed January 09, 2019

            See room deals

            9.6
            Exceptional
            SUHANA from Malaysia
            Solo traveler
            Superior Room
            Stayed 2 nights in January 2019

            Value for money”

            Good location. Easy to find food stalls. Hotel price is cheaper. I always stay here when I come to Medan.

            Reviewed February 11, 2019

            See room deals

            8.0
            Excellent
            FATEEN from Malaysia
            Family with teens
            Superior Room
            Stayed 2 nights in February 2019

            No Regrets!”

            Always being my favorite hotel for stay! Spacious room, delicious food, great location and friendly staffs which make us feel welcomed. Highly recommended.

            Reviewed February 25, 2019

            See room deals

            8.0
            Excellent
            Boniaty from Indonesia
            Family with teens
            Superior Room
            Stayed 1 night in April 2018

            Holiday”

            Very well located to attractions. Breakfast was just ok, Comfortable room. A good hotel overall.

            Reviewed April 01, 2019

            See room deals

            7.2
            Very good
            Diane from United Kingdom
            Group
            Superior Room
            Stayed 1 night in January 2019

            OK for a couple of nights”

            This hotel did not have all the facilities I would have expected, but ok for a couple of nights stay

            Reviewed June 18, 2019

            See room deals

            5.6
            Michael from United States
            Couple
            Superior Room
            Stayed 1 night in September 2019

            Clean room with friendly staff”

            The room was clean. The staff was polite. The bad issue was that we had no hour water or even warm water to shower in the morning. When we called the front desk for help they just said to let the water run for 10 minutes. We let it run for 20 minutes. It made no different. They didn't even send anyone to our room to fix the problem. Not good!

            Reviewed September 26, 2019

            See room deals

            6.0
            Edwin from Singapore
            Family with teens
            Superior Room
            Stayed 1 night in February 2022

            need to revamp”

            the bedsheet was yellowish until we ask housekeeping to change. Some part of the flooring was damaged. The room need refurbishing and change furnitures as the hotel is quite old

            Reviewed April 03, 2022

            See room deals

            5.2
            Noor from Malaysia
            Couple
            Superior Room
            Stayed 2 nights in June 2019

            Charges”

            My parents landed at Kuala Namu Medan International Airport at 5pm n arrived at hotel around 6pm and been told by the hotel that room is not ready yet and need to pay extra charges to change to other ready rooms(deluxe room). Seriously its already 6pm and the room is not ready??? Standard hotel (around the world) check in time is at 3pm, they should get the room clean/prepared by 3pm. But at 6pm, the room is not ready? they even asked my parents and to pay extra to change to other ready room. Of course my parents had to pay for it because they are already tired on flight and got no time to wait longer for the hotel to clean up the room. What kind of service Garuda Hotel gives to customer? This is not the first we had our stay at Garuda Plaza.

            Reviewed June 25, 2019

            See room deals

            5.6
            RIYAZ from Singapore
            Solo traveler
            Superior Room
            Stayed 1 night in March 2019

            Great from the outside, not so good from the inside”

            Regretfully had to change room 10mins into checking in. Air con was noisy and it was obvious. Wish the mgt will check regularly so as not to inconvenient guest. Staff were nice though and location was good. Great nasi padang shop across the street.

            Reviewed April 28, 2019

            See room deals

            5.2
            Edwin from Singapore
            Solo traveler
            Superior Room
            Stayed 1 night in January 2022

            Average”

            I was given a room with unworkable AC, phone not working. Poor response on internal calling for services.

            Reviewed January 23, 2022

            See room deals

            4.0
            MOHD from Malaysia
            Couple
            Superior Room
            Stayed 1 night in December 2019

            Hotel problem”

            During stayed at Garuda plaza, air cond in my room not cool and bed sheet dirty.The housekeeping not put up the bedsheet properly then I can see very old mattress.The mattress got hole like were bitten by rat.Beside,the mattress in my room make me backache because its very soft.

            Reviewed December 09, 2019

            See room deals

            5.2
            Syahrizal from Indonesia
            Business traveler
            Superior Room
            Stayed 1 night in February 2022

            Above average”

            No commment

            Reviewed February 15, 2022

            See room deals

            2.8
            justin from Malaysia
            Couple
            Superior Room
            Stayed 1 night in December 2021

            worse hotel i ever stayed in Medan”

            people smoking everywhere, receptionist working in slow motion. rooms are smelly and worn out. water in toilet is muddy color.

            Reviewed December 29, 2021

            See room deals

            8.4
            Excellent
            Isbel from United Kingdom
            Family with teens
            Superior Room
            Stayed 1 night in December 2012

            Convenient, modern & clean with knowledgeable helpful staff”

            [Long-overdue review from a 1-night stay in Dec 2012; then used lobby services but not accommodation in Oct 2016.] Garuda Plaza is a great hotel for a brief stay in Medan: I booked a Superior Room for 3 travellers (parents & adult daughter), requesting an extra bed in advance via Agoda. The room was huge - easily fitting a large double bed and a proper single bed - all comfortable and clean. Although not very bright (a long 'shoe-box' shape with window at one end), the room had all modern fixtures, including writing desk & lounge chairs, wardrobe, & A/C in excellent condition. The only issue was the bathroom, which although clean & spacious, lacked a shower curtain & proper drainage, so water wet the entire marble floor (a familiar problem in SE Asian hotel bathrooms, I've found). We raised this with reception, who were prompt in providing extra towels for the floor - which is the best they could do. Inclusive breakfast was a perfect assortment of Indonesian food & drink in buffet, with a few 'European' foods (scrambled eggs, etc). Good coffee by local standards & attentive service. Exactly what we wanted before a long day of travel! We noticed the restaurant was quite popular with large groups of middle-class Indonesians - visiting for business and leisure. Garuda Plaza's staff professionalism and helpfulness are highly commendable. In 2012, we stayed one night en route to Parapat (Lake Toba). We had not booked our travel to Parapat and on asking for advice from the reception staff, we found them most helpful. With their concierge, they immediately arranged a driver & car for us for the morning at a reasonable price. We were also able to change money easily at the reception desk that evening, even though we checked in after 7pm. In fact, staying at a nearby hotel in 2016, we ended up returning to the Garuda Plaza for assistance after my own hotel's inability to provide access to their money changer or assist us to book a driver & car to Parapat. Four years l

            Reviewed March 18, 2017

            See room deals

            8.0
            Excellent
            Yuri from Netherlands
            Solo traveler
            Superior Room
            Stayed 6 nights in November 2017

            Great stay but Hotel is in need of a renovation”

            Great stay at Garuda Plaza Hotel Medan. Location is perfect very close to famous sights such as the Big Mosq in Medan and Maimoun palace, Shopping Malls and restaurants. Hotel ia a bit dated though, if you want more clean rooms and better amenities do not go for a standard room. Standard rooms are spacious but they look very old and are not that clean. However from Deluze room and up its very good. All rooms have flatscreen TV with Movie channels and wetsern channels; BBC, CNN, HBO, FOX, National Geographic. The bed comfortable, clean and spacious. I personally like the breakfast however if you want Western food there is not that much also it's best to go for breakfast before 09:00 AM. The Indonesian selection is great and they have an egg station where you can orser your eggs the way you like it. The pool is nice and they have a great Coffee shop, just beaware it is and Indonesian Hotel therefore they have smoking sections which are not in separate rooms but in open area's for example left is smoking, right is not (so you will still smell it). Also on some floors near the elevators are smoking area's. The staff is very friendly and always helpful, their are not many people who speak English but they will always try to assist you. Overall I liked my stay as it's afordable, centraly located, good beds and good AC, friendly staff. However if you are anti smoking or have asthma I would not sugest to stay here. I enjoyed my stay at Garuda Plaza Hotel.

            Reviewed November 25, 2017

            See room deals

            8.7
            Excellent
            subandi from Germany
            Couple
            Executive Deluxe
            Stayed 1 night in February 2013

            nice hotel in medan, very busy”

            good location, helpfull staff

            Garduda Plaza Hotel in Medan is quite big and in a good location. It was full of travelers and staff was friendly and helpfull. Internet (WLAN) didn't work in our booked room and we got another one for a reduced rate which was nice. Make sure to book (or change to) the newly build wing as the rooms there are nicer than even the "better" (more expensive and bigger) ones in the older parts of the Hotel. All in all a good, professional Hotel, especially for Sumatra. Will stay there again if in Medan.

            Reviewed February 28, 2013

            See room deals

            8.3
            Excellent
            Martijn from Netherlands
            Couple
            Superior Room
            Stayed 2 nights in November 2012

            Clean and reliable”

            Nice staff and a clean room

            the garuda plaza is a clean and decent hotel. you can rely on good service and a variated breakfast. its placed near a nice food court called amelion and also the famous spot to eat called “merdeka walk” is not too far. so all in all a good value for your money if you want a clean place to stay in medan.

            Reviewed January 24, 2013

            See room deals

            12345
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