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Garden Palace Hotel
Garden Palace Hotel
Garden Palace Hotel
Garden Palace Hotel
Garden Palace Hotel
Garden Palace Hotel
Garden Palace Hotel

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7.8

Very good

3,007 reviews

3,007 reviews

Housekeeping35
Breakfast30
View6
See map

8.6

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Balai Pemuda

150 m

Taman Aksara

240 m

Plaza Surabaya

310 m

Surabaya Plaza

310 m

Grahadi Building

320 m

Popular landmarks
Tunjungan Plaza

650 m

Monkasel (Submarine Monument)

1.0 km

Suramadu National Bridge

1.9 km

Tugu Pahlawan

2.1 km

Bungkul Park

3.2 km

Closest landmarks
Surabaya Tourism Information Center

140 m

BNI Bank

230 m

The Grand City Mall

400 m

Taman Prestasi

460 m

Area Parkir Grand City

460 m

Garden Palace Hotel

Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia, 60271 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to fitness center, steamroom and spa on-site.

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Highlights

Located in heart of Surabaya

Check-in [24-hour]

Airport transfer

Excellent breakfast

710 meters to public transportation

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Spa
Steamroom
Workout and Leisure
Fitness center

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Check-in/out [express]

Fitness center

Steamroom

Luggage storage

Cash withdrawal

This property is in high demand!

11 travelers have booked today.

Value for money7.8
Distance to city center0km
Location rating8.6
Nearest airportJuanda International Airport (SUB)
Distance to airport13.6 km

Rooms available at Garden Palace Hotel

Very good
Room comfort & quality

7.8

Royale Suite Room
...
  • Room size: 98 m²/1055 ft²
  • City view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Classic Twin
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Classic King
...
  • Room size: 32 m²/344 ft²
  • Smoking allowed
Enter dates to see prices
Deluxe Twin
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe King
...
  • Room size: 38 m²/409 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Superior King
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Superior Twin
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Royal Twin
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Royal Club
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Standard Classic Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 queen bed or 2 single bed...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Garden Palace Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Garden Palace Hotel?

For those who wish to drive their own cars, Garden Palace Hotel has a car park that's close to the hotel. Parking is available for a fee of 40000 IDR per day. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Garden Palace Hotel?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Garden Palace Hotel. A selection of food types including western, full american, halal and asian breakfast options is available for guests. There's an additional charge of 109000 IDR for adults and 60500 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Garden Palace Hotel?

Garden Palace Hotel features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Garden Palace Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Garden Palace Hotel. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Garden Palace Hotel?

On-site venues and convenient event services make Garden Palace Hotel an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 800 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Garden Palace Hotel?

Garden Palace Hotel does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Garden Palace Hotel?

The closest train, metro, or bus station to Garden Palace Hotel is Gubeng Train Station, 670 m away.

What restaurants are nearby Garden Palace Hotel?

Restaurants including Soto Ayam Kenari Surabaya, Kencana Coffee Shop and Ming Court Restaurant are popular in Garden Palace Hotel’s neighborhood which is known as Surabaya Center.

What popular shopping places are close to Garden Palace Hotel?

Shopping options in Garden Palace Hotel’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near Garden Palace Hotel?

Guests at Garden Palace Hotel can easily visit Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument) located in the Surabaya Center area.

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See map

Explore the neighborhood

What people love about Garden Palace Hotel

  • 10

    Exceptional
    Location

    "Good location."

    Sugeng

    |

    September 17, 2022

  • 7.2

    Very good
    Location

    "Location is the best as it's in the city center, close to any city attraction."

    Ramadhan

    |

    September 15, 2022

  • 10

    Exceptional
    Cleanliness

    "Big and clean room with japanese style."

    Hannie

    |

    September 11, 2022

Property ranking|Compared to 854 Surabaya properties
See all rankings
Room comfort score
7.8/10
Room size
41 sqm.
Location score
8.6/10
Service score
7.9/10
Better than
96
%
of Surabaya properties
Bigger than
94
%
of Surabaya properties
Better than
84
%
of Surabaya properties
Better than
76
%
of Surabaya properties
Overall rating:

7.8

Very good
3,007 reviews
Cleanliness
7.6
Facilities
7.3
Location
8.6
Read all reviews >
What travelers say they love:
Hotel is very clean and the staff are very friendly.
Fung from Malaysia
Business traveler
More about Garden Palace Hotel

More about Garden Palace Hotel

Garden Palace Hotel

You'll love the exceptional convenience during your stay at Garden Palace Hotel, located right in the heart of the city center, with an easy access to everything in Surabaya.
The superior services and facilities offered at Garden Palace Hotel will make for a memorable stay. Stay connected throughout your stay with free internet access provided. Your explorations of Surabaya can be assisted with the taxi services available here. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Garden Palace Hotel. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Garden Palace Hotel. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at Garden Palace Hotel, where breakfast can be provided in house. Regardless of any dietary restrictions you may have, you'll eat well at Garden Palace Hotel which has a selection of halal options.
Never let a day go wasted when you're at Garden Palace Hotel with all the activities and facilities provided. Warm up at the end of the day with a visit to the steam room and spa. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.


Around the property

Venture outside Garden Palace Hotel and explore Surabaya during your stay. Your journey through Surabaya can be completed with a short shopping stop at Tunjungan Plaza located 640 m away.


Reasons to stay here

Verified reviews for this hotel's food and dining options score it better than 97% of accommodations in the city.
Travelers who stayed here really appreciated the location, scoring it better than 84% of the city's other options.
This accommodation beats more than 96% of competition in the city on room comfort.

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Amenities and facilities
Very good
Facilities

7.3

Most talked about facilities

Breakfast

157 mentions

Housekeeping

85 mentions

Food & Dining

50 mentions

Internet

44 mentions

Languages spoken

  • English
  • Indonesian
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Wi-Fi [portable rental]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Spa
  • Steamroom
  • Ticket services

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Restaurant [halal]
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Infirmary
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoking area

For the kids

  • Family room

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [nearby]
  • Taxi service

Available in all rooms

  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Satellite/cable channels
  • Shower
  • Telephone
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Asian
  • Halal
  • Vegan
  • Buffet
Location
Jl. Yos Sudarso 11, East Java, Surabaya Center, Surabaya, Indonesia, 60271
Excellent
Location

8.6

Airports

  • Juanda International Airport (SUB)
    13.6 km
  • Abdul Rachman Saleh Airport (MLG)
    75.1 km

Public transportation

  • Gubeng Train Station
    670 m
  • Semut Train Station
    2.1 km

Hospital or clinic

  • Puskesmas Ketabang
    570 m

Shopping

  • Tunjungan Plaza
    650 m

Convenience store

  • Indomaret
    410 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Tunjungan Plaza
    650 m
  • Monkasel (Submarine Monument)
    1.0 km
  • Suramadu National Bridge
    1.9 km
  • Tugu Pahlawan
    2.1 km
  • Bungkul Park
    3.2 km
  • Sampoerna Museum
    3.8 km
  • Surabaya's Zoo
    3.9 km
  • Surabaya Town Square
    3.9 km
  • Pakuwon Food Festival
    6.3 km
  • Masjid Nasional Al Akbar Surabaya
    8.9 km

Nearby landmarks

  • Surabaya Tourism Information Center
    140 m
  • Balai Pemuda
    150 m
  • BNI Bank
    230 m
  • Taman Aksara
    240 m
  • Plaza Surabaya
    310 m
  • Surabaya Plaza
    310 m
  • Grahadi Building
    320 m
  • Monumen Gubernur Suryo
    330 m
  • Taman Surya
    330 m
  • Taman Skate & BMX
    380 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee250000 IDR
  • Distance from city center0km
  • Travel time to airport (minutes)22

Extras

  • Breakfast charge (unless included in room price)109000 IDR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors24
  • Number of restaurants3
  • Number of rooms 356
  • Room voltage220
  • Year property opened1986
  • Most recent renovation2012

Parking

  • Daily parking fee40000 IDR

Reviews of Garden Palace Hotel from real guests

Provided by verified guests of Agoda
7.8
/
10
Cleanliness7.6
Facilities7.3
Location8.6
Room comfort and quality7.8
Service7.9
Value for money7.8
High score for Surabaya
Rating
9+ Exceptional (418)
8-9 Excellent (390)
7-8 Very Good (705)
6-7 Good (304)
<6 Below Expectation (365)
Time of the year
Mar - May (486)
Jun - Aug (624)
Sep - Nov (601)
Dec - Feb (471)
All guests (2,931)
All room types
All languages

Show reviews that mention 

Showing 2,182 verified guest comments
12345
10.0
Exceptional
Alfi from Indonesia
Business traveler
Superior Twin
Stayed 1 night in December 2020

Exceptional”

Definitely my favourite hotel in Surabaya. It's my second time i stayed here. The first time was with my fam, and the second one for business purpose. The facilities are great, the location is really strategies. It's only 10 minutes away from Gubeng station. The staffs are humble, and absolutely worth it because the price is affordable. Thankyou. surely, i will come here again next time.

Reviewed March 08, 2021

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Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

Responded May 06, 2021
Garden Palace Hotel
10.0
Exceptional
Fung from Malaysia
Business traveler
Superior King
Stayed 1 night in November 2019

Clean & Friendly Staff”

Hotel is very clean and the staff are very friendly. The only issue is that the breakfast is less at 9am...

Reviewed November 20, 2019

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Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

Responded January 20, 2020
Garden Palace Hotel
10.0
Exceptional
ferlinda from Indonesia
Couple
Stayed 2 nights in June 2019

free upgraded ”

I was worried when i am checking late arround at 10pm. but the staff friendly and free upgrade with the suit room - huge and preety. anyway, i was lucky. thanks

Reviewed November 15, 2019

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Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

Responded January 18, 2020
Garden Palace Hotel
10.0
Exceptional
HENDRI from Indonesia
Couple
Superior King
Stayed 1 night in May 2019

Excited, excellent,. experience, Explorer, Explorer”

Near city, near mall near railway station, much culture and food culinary. Excited place more than sleep place... thanks

Reviewed May 07, 2019

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Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

Responded February 22, 2020
Garden Palace Hotel
10.0
Exceptional
Asher from Indonesia
Family with teens
Superior Twin
Stayed 2 nights in January 2019

excellent hotel”

very strategic, because it's in the center of Surabaya and this is my all time favorite hotel since childhood

Reviewed March 28, 2019

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Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

Responded March 19, 2020
Garden Palace Hotel
10.0
Exceptional
ayaduray from Malaysia
Couple
Superior King
Stayed 3 nights in June 2019

holiday”

good rooms clean, breakfast good. easily assesible to shops

Reviewed August 06, 2019

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Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

Responded January 20, 2020
Garden Palace Hotel
10.0
Exceptional
alvin from Indonesia
Family with young children
Superior Twin
Stayed 1 night in May 2021

Exceptional”

Best hotel at the center of city.... Walking distance to Delta Plaza and Shangrandi ice cream....

Reviewed May 20, 2021

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Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

Responded May 22, 2021
Garden Palace Hotel
9.2
Exceptional
Aneng from Indonesia
Couple
Stayed 1 night in September 2019

Great hotel, excellent location”

Excellent location, within walking distance to shopping mall, stores, Monkasel etc. Easy to find foods, even East Java traditional menus are available near by. Helpful staffs (we came too early but it's no problem to find us available room, the room was even upgraded). Breakfast is good and they serve many option. The hotel is getting old but it is well maintained, and also very clean. Room is spacious.

Reviewed September 23, 2019

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Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

Responded January 21, 2020
Garden Palace Hotel
10.0
Exceptional
Adang from Indonesia
Business traveler
Superior King
Stayed 2 nights in December 2021

Garden Palace Very Good”

Responsive staff, i got free upgrade because of unexpected small problem. Very nice

Reviewed December 14, 2021

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Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

Responded December 23, 2021
Garden Palace Hotel
10.0
Exceptional
Maria from Indonesia
Couple
Superior King
Stayed 1 night in October 2019

not so good”

the best thing abouth this place is the friendly staff

Reviewed November 13, 2019

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Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya. On behalf of the Management, Please accept my apology for your unpleasant stay at the Garden Palace Hotel, Surabaya. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. To prove to you that we take every complaint seriously. Please feel free to contact me if you have any further questions or comments concerning your stay. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

Responded January 20, 2020
Garden Palace Hotel
10.0
Exceptional
Zulkifli from Malaysia
Solo traveler
Stayed 1 night in January 2019

Exceptional”

Breakfast and dinner there was worth the money. Staff were warm and helpful.

Reviewed January 26, 2019

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Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The Director of Rooms Garden Palace Hotel, Surabaya

Responded July 19, 2020
Garden Palace Hotel
10.0
Exceptional
Fung from Malaysia
Business traveler
Stayed 1 night in September 2019

Good Hotel”

Very comfortable hotel. Friendly staff.

Reviewed September 18, 2019

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Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

Responded January 20, 2020
Garden Palace Hotel
10.0
Exceptional
Diah from Indonesia
Couple
Superior Twin
Stayed 2 nights in November 2020

Good”

Good clean and nice bathup

Reviewed December 01, 2020

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Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The Director of Rooms Garden Palace Hotel, Surabaya

Responded December 27, 2020
Garden Palace Hotel
10.0
Exceptional
Djohar from Indonesia
Couple
Classic King
Stayed 1 night in May 2022

Exceptional”

Agoda is the best...garden palace hotel nice and good plave.

Reviewed May 27, 2022

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10.0
Exceptional
Merry from Indonesia
Family with young children
Superior Twin
Stayed 1 night in June 2019

Average is good”

Staff friendly, big room and breakfast is good enough.

Reviewed July 01, 2019

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Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

Responded February 01, 2020
Garden Palace Hotel
9.6
Exceptional
Nuryuli from Indonesia
Solo traveler
Superior Twin
Stayed 2 nights in May 2021

Bigger room with view”

The room really bigger, facilities okay, the staff okay, but for bed must be charged around 50k each night if you want large bed

Reviewed May 27, 2021

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Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

Responded May 31, 2021
Garden Palace Hotel
10.0
Exceptional
Fildzah from Indonesia
Couple
Superior Twin
Stayed 1 night in December 2021

Exceptional”

The best la pokoknya 👍

Reviewed December 07, 2021

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Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

Responded December 23, 2021
Garden Palace Hotel
10.0
Exceptional
galuh from Indonesia
Couple
Stayed 1 night in January 2019

all good”

all good.no complain

Reviewed January 08, 2019

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Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The Director of Rooms Garden Palace Hotel, Surabaya

Responded July 19, 2020
Garden Palace Hotel
9.2
Exceptional
Esther from Indonesia
Business traveler
Superior Twin
Stayed 1 night in April 2019

Oldie but Goodie”

Old world charm. Spacious room. The building is dated, but for the price it is still a value for money. Location is superb. Staff are exceptional. Forget your diet if you stay here. Bfast buffet is AWESOME! :-)

Reviewed November 13, 2019

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Dear Our Valued Guest, Warmest Greeting from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

Responded January 18, 2020
Garden Palace Hotel
8.8
Excellent
Jerry from Indonesia
Family with teens
Superior King
Stayed 4 nights in August 2021

It was a nice stay”

we spend 4 nights in here when we had some things to do in town, and in overall it was a nice stay. The hotel design is contemporary, the room is upgraded to match modern style, but shower room still look old. The breakfast menu is good altough the variety is mostly the same day by day. A bit recommendation to try the prawn dimsum, they're big and taste good. Hotel staff is friendly with warmest regard altough because of the pandemic only limited people working now. Speaking for location it was across Alun-Alun as it's in the middle of the town so it's easy to go anywhere. Yes, there still room for improvement to raise guest satisfaction but the way I see it mostly the cause as the result from the pandemic, they have done what they can do to survive.

Reviewed August 19, 2021

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Dear Our Valued Guest, Warmest Greetings from Garden Palace Hotel, Surabaya. Thank you for staying with us and for your kind review and recommendation. We are delighted to note that you had a pleasant experience on that your stay with us; and appreciate your valuable feedback on our rooms and amenities as well as our services and food offerings. We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. We will prove to you that we take every complaint seriously. We hope you will see the improvement and enjoy your time with us in your next visit. Thank you once again for your review and for your patronage; and we are looking forward to welcoming you on your next stay with us. With kindest regards, The General Manager Garden Palace Hotel, Surabaya

Responded September 18, 2021
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