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Four Points by Sheraton Surabaya
Four Points by Sheraton Surabaya
Four Points by Sheraton Surabaya
Four Points by Sheraton Surabaya
Four Points by Sheraton Surabaya
Four Points by Sheraton Surabaya
Four Points by Sheraton Surabaya

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9

Exceptional

1,975 reviews

1,975 reviews

Housekeeping67
Breakfast42
Shops17
See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Plaza Tunjungan

140 m

Gramedia Bookstore

140 m

Wartel Shops

140 m

Tunjungan Mall

190 m

KidZoona

250 m

Popular landmarks
Monkasel (Submarine Monument)

1.6 km

Tugu Pahlawan

1.7 km

Suramadu National Bridge

2.2 km

Bungkul Park

3.3 km

Sampoerna Museum

3.4 km

Closest landmarks
Top Ten & Coyote Bar

230 m

Puskesmas Kedungdoro

280 m

Kantor Garuda Indonesia

290 m

Transnet

300 m

Consulate of Hungary

400 m

Four Points by Sheraton Surabaya

JL. Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia, 60261 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

Located in heart of Surabaya

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Shuttle service

Exercise area

Swimming pool [outdoor]

Complimentary WIFi in all rooms

BBQ facilities

This property is in high demand!

16 travelers have booked today.

Value for money8.8
Distance to city center0 km
Location rating9.5
Nearest airportJuanda International Airport (SUB)
Distance to airport14.1 km

Rooms available at Four Points by Sheraton Surabaya

Deluxe King, Guest room, 1 King
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premium Suite, 1 Bedroom Suite, 1 King
...
  • Room size: 53 m²/570 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premium Room, Guest room, 1 King
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Guest Room Guest room, 1 King or 2 Twin/Single Bed(s)
...
  • Room size: 25 m²/269 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 28 m²/301 ft²
  • Shower
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Suite, 1 Bedroom, Non Smoking(1 King Bed)
...
  • Room size: 53 m²/570 ft²
Enter dates to see prices
Premium Suite
...
  • Room size: 53 m²/570 ft²
Enter dates to see prices
Premium Room
...
  • Room size: 40 m²/431 ft²
  • 1 king bed
Enter dates to see prices
Premium Suite
...
  • Room size: 53 m²/570 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Four Points by Sheraton Surabaya?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Four Points by Sheraton Surabaya?

Four Points by Sheraton Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 346000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Four Points by Sheraton Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Four Points by Sheraton Surabaya has a car park right on site for maximum convenience. Parking is available for a fee of 50000 IDR per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Four Points by Sheraton Surabaya?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Four Points by Sheraton Surabaya. A selection of food types including western, halal and asian breakfast options is available for guests. There's an additional charge of 239580 IDR for adults and 120000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Four Points by Sheraton Surabaya?

Four Points by Sheraton Surabaya features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Four Points by Sheraton Surabaya?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Four Points by Sheraton Surabaya. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

Can business events be hosted at Four Points by Sheraton Surabaya?

On-site venues and convenient event services make Four Points by Sheraton Surabaya an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 360 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Four Points by Sheraton Surabaya?

Four Points by Sheraton Surabaya does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Four Points by Sheraton Surabaya?

Gubeng Train Station is the closest train, metro, or bus station, about 1.5 km away from Four Points by Sheraton Surabaya.

What restaurants are nearby Four Points by Sheraton Surabaya?

Four Points by Sheraton Surabaya is located in Surabaya Center, famous for good restaurants such as Lime Restaurant, Mr. Fox Surabaya and Ojju.

What popular shopping places are close to Four Points by Sheraton Surabaya?

Four Points by Sheraton Surabaya is located in Surabaya Center area which features shopping places such as Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near Four Points by Sheraton Surabaya?

Four Points by Sheraton Surabaya is located in Surabaya Center area, which is famous for attractions such as Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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See map

Explore the neighborhood

What people love about Four Points by Sheraton Surabaya

  • 10

    Exceptional
    Staff 

    "Staff service very good and impressive, I can’t see anything to be improved, it’s very perfect, I will stay again in the future trip Keep good work !!!"

    Roesdianto

    |

    June 1, 2022

  • 10

    Exceptional

    "The best hotel"

    KARTIKA

    |

    May 7, 2022

  • 8.8

    Excellent
    Breakfast

    "Breakfast is acceptable."

    Nay

    |

    May 3, 2022

Overall rating:

9

Exceptional
1,975 reviews
Cleanliness
9.2
Facilities
8.8
Location
9.5
Read all reviews >
What travelers say they love:
The room, cleanliness, good food, attentive staffs, name it.
Yolanda from Indonesia
Family with young children
More about Four Points by Sheraton Surabaya

More about Four Points by Sheraton Surabaya

Four Points by Sheraton Surabaya

See the best of Surabaya with a stay at Four Points by Sheraton Surabaya, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
Four Points by Sheraton Surabaya provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Surabaya.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're picky about eating, don't worry! Four Points by Sheraton Surabaya has a selection of cuisine types including halal options.
Have fun at night with your travel companions right at the hotel's bar. Guests of Four Points by Sheraton Surabaya can even have groceries delivered to their room for cooking, using the hotel's special service.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. Pamper and indulge yourself with a visit to the massage. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Souvenir shopping for yourself or those back home takes no time at all at the shops.


Around the property

Take some time to explore Surabaya. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 320 m away.

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Amenities and facilities
Excellent
Facilities

8.8

Most talked about facilities

Breakfast

47 mentions

Housekeeping

43 mentions

Food & Dining

9 mentions

Swimming Pool

9 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Access all room by interior corridor
  • Accessibility for some meeting spaces
  • Accessible entrance to some on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Adjustable height hand-held shower wand all rooms
  • Alarm clock telephone ringers in all rooms
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub grab bars in some rooms
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Hearing accessible rooms some rooms
  • Mobility accessibility in some rooms
  • On-site accessible self parking
  • Secondary locks on some room windows
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • TTY/TTD compatibilty in some rooms
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Massage
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Grocery delivery
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Dry cleaning
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoking area

For the kids

  • Kids meal
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Parking [paid]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Alarm clock
  • Blackout curtains
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily cleaning
  • Desk
  • Hair dryer
  • Iron and ironing board
  • LAN Internet in room [free]
  • Lock box in room
  • Mini bar
  • Phone
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Slippers
  • Toiletries
  • Wi-Fi [complimentary]
Food and dining
Breakfast options
  • Asian
  • Continental
  • Halal
  • Vegan
  • Buffet
Restaurants on site

Lime Restaurant

  • Cuisine: Asian
  • Menu: Buffet, A-la-carte
Location
JL. Embong Malang 25-31, Surabaya Center, Surabaya, Indonesia, 60261
Exceptional
Location

9.5

Airports

  • Juanda International Airport (SUB)
    14.1 km
  • Abdul Rachman Saleh Airport (MLG)
    75.2 km

Public transportation

  • Gubeng Train Station
    1.5 km
  • Pasar Turi Train Station
    1.6 km

Hospital or clinic

  • Puskesmas Kedungdoro
    280 m

Shopping

  • Tunjungan Plaza
    330 m

Convenience store

  • Indomaret
    370 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Tunjungan Plaza
    330 m
  • Monkasel (Submarine Monument)
    1.6 km
  • Tugu Pahlawan
    1.7 km
  • Suramadu National Bridge
    2.2 km
  • Bungkul Park
    3.3 km
  • Sampoerna Museum
    3.4 km
  • Surabaya Town Square
    3.8 km
  • Surabaya's Zoo
    4.0 km
  • Pakuwon Food Festival
    7.1 km
  • Masjid Nasional Al Akbar Surabaya
    8.8 km

Nearby landmarks

  • Plaza Tunjungan
    140 m
  • Gramedia Bookstore
    140 m
  • Wartel Shops
    140 m
  • Tunjungan Mall
    190 m
  • Top Ten & Coyote Bar
    230 m
  • KidZoona
    250 m
  • Puskesmas Kedungdoro
    280 m
  • DAISO
    280 m
  • Wisata Rasa
    290 m
  • Kantor Garuda Indonesia
    290 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until18:00
  • Check-out from12:00
  • Check-out until12:00

Getting around

  • Airport transfer fee346000 IDR
  • Distance from city center0 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)239580 IDR
  • Daily Internet/Wi-Fi fee0 IDR

The property

  • Local Tax ID/ Rental LicenseN/A
  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors12
  • Number of restaurants2
  • Number of rooms 293
  • Room voltage220
  • Year property opened2016

Parking

  • Daily parking fee50000 IDR

Reviews of Four Points by Sheraton Surabaya from real guests

Provided by verified guests of Agoda
9.0
/
10
Cleanliness9.2
Facilities8.8
Location9.5
Service9.1
Value for money8.8
High score for Surabaya
Rating
9+ Exceptional (367)
8-9 Excellent (85)
7-8 Very Good (106)
6-7 Good (19)
<6 Below Expectation (11)
Time of the year
Mar - May (117)
Jun - Aug (127)
Sep - Nov (188)
Dec - Feb (156)
All guests (1,450)
All room types
All languages

Show reviews that mention 

Showing 588 verified guest comments
12345
9.6
Exceptional
Martha from Indonesia
Family with young children
Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in August 2020

It was upgraded to Sheraton Hotel”

Regarding the covid 19 situation, all the bookings on Four Points Surabaya is transfered to Sheraton. It was such a relaxing stay. Sheraton is quite an old 5 star hotel, but everything is so well maintained. The room is cozy & clean, eventhough not the newly renovated room. We loved the swimming pool, great ambience & the water was just at the right temperature. The breakfast was also super! A lot of choices, and all are very tasty. During our stay we noticed that most of the staffs were very friendly & helpful. We had a great time with a very friendly price. Thank you!

Reviewed August 21, 2020

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10.0
Exceptional
Faridah from Malaysia
Business traveler
Stayed 2 nights in November 2016

Deluxe City View”

Such a great room even though the view is the swimming pool and the city view is blocked by another building. I love the bed .. a 5 stars bed that 4 Asean people can sleep comfortably on it. The Tunjungan Plaza mall is just next to 4Points..very convenient to shop, to eat, and to pamper yourself. The reception staff..a nice lady..is very helpful. The buffet breakfast has a lot of varieties..from Indonesian food to the Western. Don't miss the Rawon soup with sambal kicap..very tender and nice eating it with the bread. Thank you for allowing to fill up my water bottle with the orange juice. The Bluebird taxi is always available and make it easier for you to go around Surabaya. Everything is great at Four Points Surabaya, and I will be looking for Four Points Jakarta and Bandung in Jan 2017. Very satisfied!

Reviewed November 28, 2016

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10.0
Exceptional
Yuntakari from United States
Family with teens
Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
Stayed 3 nights in July 2019

Surabaya Best hotel”

I am from LA and I always stay in Four Points whenever I come to Surabaya. Normally I came by my self for business but this time I bring my family for holiday to Surabaya and Bali. The people who works at this hotel is very nice and attentive. They always try to make us happy and making sure they have done their job well. Although this is four stars hotel but I felt like staying in 5 stars hotel. Breakfast choice is not much variety but food quality is great! I will come back and stay there again next time.

Reviewed July 09, 2019

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9.2
Exceptional
Adrian from Indonesia
Solo traveler
Deluxe King, Guest room, 1 King
Stayed 3 nights in December 2019

Best Value for Those Who Frequent Tunjungan Plaza”

Best place to stay if you go to Tunjungan Plaza. This hotel doesn’t have a direct connection to Tunjungan Plaza as Sheraton does, but it’s a close second. There are 2 entrances from Tunjungan Plaza. The main entrance on the ground floor is just next to Sogo Department store. Just exit and enter the neighboring building. The other entrance is by going through the parking lot on the 5th floor of Tunjungan Plaza, go one floor up and you can get to the 2nd entance to the hotel. Not a direct connection, but it’s as good as one. The value of the location is mainly because it is next to Tunjungan Plaza. It’s one of the biggest malls in Surabaya. You can practically everything you need there, from daily needs or groceries, cafes, restaurants, and cinema. The access to and from the airport is simple as well. The price is just about right. When compared to surrounding hotels, this maybe on the upper side, where there are plenty of cheap business hotels which are about half the price here. But considering the quality and location, it is quite reasonable. When compared to the same hotel quality in Jakarta, this may still be considered affordable. It is a level better than typical budget hotels, but not quite a classy hotel. Just about right for those on business in general.

Reviewed December 28, 2019

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9.2
Exceptional
CHIHTING from Taiwan
Business traveler
Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
Stayed 4 nights in August 2019

Very nice stay”

very good location, comfortable beds n pillows, clean environment, very delicious breakfast. and the best is all the staff's service, they brought us a very impressive trip. Thank you all of Four Points by Sheraton Surabaya.

Reviewed August 26, 2019

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10.0
Exceptional
Adam from United States
Business traveler
Stayed 2 nights in September 2016

Much nicer than expected in Surabaya!”

I booked a premium room at the Four Points for 2 nights as I needed to travel to Surabaya for a business trip. All the hotel's premium rooms were full, so I was upgraded to a suite -- this was a very pleasant surprise! Overall I enjoyed my stay very much. Being connected to Tunjungan Plaza Mall (with every international store and restaurant imaginable) made this a great home base for my stay in Surabaya. Would recommend to anyone

Reviewed September 26, 2016

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8.8
Excellent
HARTINY from Singapore
Family with young children
Stayed 1 night in December 2017

My stay at Four Points at Sheraton”

The journey was rather Long with traffic. The staff was respectful and accommodating to the little requests I made. They made my stay more enjoyable.Food was easy access as there was a shopping centre with many Food places to choose from. Too bad we only stayed a night. In future will stay longer. I also needed a cab to the the I airport and it was arranged by the hotel concierge. The hotel takes considerations for every occupiers safety at the point of our entry. This made me and my family feeling safe. Thank you to all staff of Four point Sheraton, who made our stay comfortable.

Reviewed December 10, 2017

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8.8
Excellent
Mario from Indonesia
Business traveler
Stayed 2 nights in April 2017

Surabaya new iconic hotel”

The location is in the heart of Surabaya CBD. The cleanliness has really impressed. With less than a million rupiah, you will not get any better than Four Points. Definitely will come back if visit Surabaya for business

Reviewed July 16, 2017

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9.6
Exceptional
Bambang from Indonesia
Business traveler
Stayed 1 night in May 2018

The best HOTEL in Surabaya”

Four Points Surabaya is definitely the most recommended place to stay in Surabaya. Their hospitality, cleanliness, room size and location are unbeatable.

Reviewed May 10, 2018

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9.6
Exceptional
Kang from Singapore
Family with young children
Stayed 2 nights in December 2018

Cosy place close to home”

I like the excellent services provided by front desk officer Mega who arranged connecting rooms for us on the 2nd night as well as shifting out luggages to the new rooms. I love the thick, cosy n super comfortable clean beds n room in the hotel. I love the closest proximity where the hotel is located in the Tunjungan Mall. Everything is good. We did not choose bed with breakfast so cannot commend about the breakfast. It has what a 4 or 5 star hotel services. Even the security guard is friendly n polite treating every guest with respect n showing excellent professionalism. Good job to all staff in Four Points hotel for doing your job with pride!👍👏

Reviewed December 27, 2018

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9.2
Exceptional
Peter from Malaysia
Business traveler
Stayed 2 nights in July 2017

Pro and Cons”

Pro: - Attached with biggest mall in Surabaya - Fast check in/out, great staffs in hotel always ready to help - Good location - Good connection speed of wifi Cons: - Breakfast doesn't has many choice, and for chinese who don't take beef is even less choice because many foods are beef such as beef sausage, beef bacon.. should has more choices for chicken... Bread and cake is very limited choice... - Massage rate in the hotel is too expensive

Reviewed July 18, 2017

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10.0
Exceptional
Lina from Indonesia
Family with young children
Stayed 2 nights in October 2017

Modern and Cozy Hotel”

The room is spacious, clean, and modern. The food from Lime Restaurant also taste good balance with the price too. The staff very helpful and give quick response to guest request. Definitely in my top five favorite hotels in Surabaya. We'll be back soon!!!

Reviewed October 12, 2017

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10.0
Exceptional
Paul from Malaysia
Couple
Premium Room, Guest room, 1 King
Stayed 1 night in May 2019

Too much of smoking floor at the executive level - OMG horrible allow smoking - crazy”

Bad bad taste by the name Sheraton, to allow smoking hotel floor, OMG spoil the air when we walk out - the executive room was clean but once out of the room, we have to control our breath until we reach the lift or we control our breath when going into our room - death trap for the hotel...horrible smelll and spoil the name of sheraton, please stop all smoking in the hotel - fine them for smoking

Reviewed May 22, 2019

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10.0
Exceptional
Wai
Couple
Stayed 1 night in September 2018

Beautiful hotel with excellent service!”

Good location, right next to Tunjungan Plaza (enter by Sogo departmental store to the mall). Staff were polite and greeted us when we see them. Concierge was very helpful too. Staff can speak English so communication was not a problem. It was a great stay and we definitely will be back again when we visit Surabaya!

Reviewed September 20, 2018

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7.6
Very good
Dyni from Indonesia
Business traveler
Stayed 1 night in October 2017

Got free upgraded room”

It was the 3rd time to stay in Four Points to arrange company meeting there, I made room reservation by online travel agent and chosen to get Premium Room. Room is extremely nice with corner window so I could enjoy view of Surabaya from my room. the thing which disturbed me is about bathroom interior, It was too white without any window/glass and design is not compared with room interior. I hope someday it will be renovated

Reviewed October 09, 2017

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9.2
Exceptional
Vilia from Indonesia
Group
Deluxe Twin, Guest room, 2 Twin/Single Bed(s)
Stayed 1 night in January 2019

Exceptional”

Good location. Next to tunjungan plaza. Easy to shopping. Easy to look for meal. 500 m to rawon setan. 800 m to bebek sanjay. Close distance to Zangrandi ice cream. Staff are friendly and quick in responding to our requests. Good size of bed. Twin room here = 2 queens bed. Air con in the room is cool which is important for me consider surabaya is very hot especially in the afternoon.

Reviewed January 06, 2019

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10.0
Exceptional
Henry from Indonesia
Business traveler
Stayed 1 night in October 2017

Definitely coming back for more”

I don't like the drop off lobby which doesn't represent a good hotel. However, the check in lobby is great. Staffs are very polite, full of smile and respectful. Hotel room is spacious and very clean. Definitely will come back to this hotel whenever I visit Surabaya.

Reviewed July 31, 2018

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10.0
Exceptional
Muhammad from Indonesia
Family with young children
Deluxe King, Guest room, 1 King
Stayed 1 night in December 2018

In the City Centre”

Nice Vacation with Family in City Center of Surabaya. Staff is very friendly and connected with Surabaya Mall. Recommended to stay here with families

Reviewed February 06, 2019

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9.2
Exceptional
Peter from Malaysia
Business traveler
Stayed 1 night in December 2017

Great Location and Staffs”

Pro: - Perfect Location which connected to biggest mall in Surabaya - staffs always ready to greet and help you - wifi is strong and always connected when you back to this hotel Cons: - breakfast can be improved - always fully booked on weekday

Reviewed December 11, 2017

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8.0
Excellent
ariesta from Indonesia
Business traveler
Stayed 1 night in November 2017

Great Location”

If you are looking to spending your travelling time in the City (Surabaya) then this is the great location for you to stay. Because it is locate in the heart of Surabaya and also the hotel very close with Tunjungan Plaza. But for some of you who are willing to have business outside Surabaya example Sidoarjo. Then the hotel would be a little bit far from your destination about 1 hour to Sidoarjo. So far the experience is wonderful and also they have complete gym equipment.

Reviewed November 20, 2017

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