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1,975 reviews
1,975 reviews
9.5
Location rating score
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In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.
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Certifies impeccable cleanliness, hygiene, and contactless safety practices
Transport to airport
Valet parking
Shuttle service
Complimentary WIFi in all rooms
BBQ facilities
16 travelers have booked today.
Value for money | 8.8 |
Distance to city center | 0 km |
Location rating | 9.5 |
Nearest airport | Juanda International Airport (SUB) |
Distance to airport | 14.1 km |
What time is check-in and check-out at Four Points by Sheraton Surabaya?
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
How do I get to Four Points by Sheraton Surabaya?
Four Points by Sheraton Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 346000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Four Points by Sheraton Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Four Points by Sheraton Surabaya has a car park right on site for maximum convenience. Parking is available for a fee of 50000 IDR per day. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.
Is breakfast offered at Four Points by Sheraton Surabaya?
Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Four Points by Sheraton Surabaya. A selection of food types including western, halal and asian breakfast options is available for guests. There's an additional charge of 239580 IDR for adults and 120000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.
What are my dining options at Four Points by Sheraton Surabaya?
Four Points by Sheraton Surabaya features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.
Can special events be hosted at Four Points by Sheraton Surabaya?
You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Four Points by Sheraton Surabaya. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.
Can business events be hosted at Four Points by Sheraton Surabaya?
On-site venues and convenient event services make Four Points by Sheraton Surabaya an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 360 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.
What is the smoking policy at Four Points by Sheraton Surabaya?
Four Points by Sheraton Surabaya does permit smoking in some areas and is not 100% smoke-free.
What is the closest train, metro, or bus station to Four Points by Sheraton Surabaya?
Gubeng Train Station is the closest train, metro, or bus station, about 1.5 km away from Four Points by Sheraton Surabaya.
What restaurants are nearby Four Points by Sheraton Surabaya?
Four Points by Sheraton Surabaya is located in Surabaya Center, famous for good restaurants such as Lime Restaurant, Mr. Fox Surabaya and Ojju.
What popular shopping places are close to Four Points by Sheraton Surabaya?
Four Points by Sheraton Surabaya is located in Surabaya Center area which features shopping places such as Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.
What are popular attractions near Four Points by Sheraton Surabaya?
Four Points by Sheraton Surabaya is located in Surabaya Center area, which is famous for attractions such as Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).
10
"Staff service very good and impressive, I can’t see anything to be improved, it’s very perfect, I will stay again in the future trip Keep good work !!!"
Roesdianto
|
June 1, 2022
10
"The best hotel"
KARTIKA
|
May 7, 2022
8.8
"Breakfast is acceptable."
Nay
|
May 3, 2022
Four Points by Sheraton Surabaya
See the best of Surabaya with a stay at Four Points by Sheraton Surabaya, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
Four Points by Sheraton Surabaya provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Surabaya.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.
Dining and things to do
Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're picky about eating, don't worry! Four Points by Sheraton Surabaya has a selection of cuisine types including halal options.
Have fun at night with your travel companions right at the hotel's bar. Guests of Four Points by Sheraton Surabaya can even have groceries delivered to their room for cooking, using the hotel's special service.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. Pamper and indulge yourself with a visit to the massage. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink.
For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Souvenir shopping for yourself or those back home takes no time at all at the shops.
Around the property
Take some time to explore Surabaya. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 320 m away.
8.8
Breakfast
47 mentions
Housekeeping
43 mentions
Food & Dining
9 mentions
Swimming Pool
9 mentions
Languages spoken
Accessibility
Internet access
Things to do, ways to relax
Cleanliness and safety
Dining, drinking, and snacking
Services and conveniences
For the kids
Access
Getting around
Available in all rooms
Lime Restaurant
9.5
Airports
Public transportation
Hospital or clinic
Shopping
Convenience store
Cash withdrawal
Popular landmarks
Nearby landmarks
Extra beds vary by room. Please check each room's capacity for details.
All children are welcome.
Check-in/Check-out
Getting around
Extras
The property
Parking
![]() Four Points by Sheraton Surabaya | ![]() | Best value! ![]() | ![]() | |
Dining | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
Guest rating | Exceptional 1450 reviews 9Location 9.5 | Exceptional 195 reviews 9.2Location 9.4 | Exceptional 497 reviews 9.4Location 9.7 | Excellent 1801 reviews 8.8Location 9 |
Neighborhood | Surabaya Center | Surabaya Center | Dukuh Pakis | Surabaya Center |
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It was upgraded to Sheraton Hotel”
Regarding the covid 19 situation, all the bookings on Four Points Surabaya is transfered to Sheraton. It was such a relaxing stay. Sheraton is quite an old 5 star hotel, but everything is so well maintained. The room is cozy & clean, eventhough not the newly renovated room. We loved the swimming pool, great ambience & the water was just at the right temperature. The breakfast was also super! A lot of choices, and all are very tasty. During our stay we noticed that most of the staffs were very friendly & helpful. We had a great time with a very friendly price. Thank you!
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Deluxe City View”
Such a great room even though the view is the swimming pool and the city view is blocked by another building. I love the bed .. a 5 stars bed that 4 Asean people can sleep comfortably on it. The Tunjungan Plaza mall is just next to 4Points..very convenient to shop, to eat, and to pamper yourself. The reception staff..a nice lady..is very helpful. The buffet breakfast has a lot of varieties..from Indonesian food to the Western. Don't miss the Rawon soup with sambal kicap..very tender and nice eating it with the bread. Thank you for allowing to fill up my water bottle with the orange juice. The Bluebird taxi is always available and make it easier for you to go around Surabaya. Everything is great at Four Points Surabaya, and I will be looking for Four Points Jakarta and Bandung in Jan 2017. Very satisfied!
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Surabaya Best hotel”
I am from LA and I always stay in Four Points whenever I come to Surabaya. Normally I came by my self for business but this time I bring my family for holiday to Surabaya and Bali. The people who works at this hotel is very nice and attentive. They always try to make us happy and making sure they have done their job well. Although this is four stars hotel but I felt like staying in 5 stars hotel. Breakfast choice is not much variety but food quality is great! I will come back and stay there again next time.
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Best Value for Those Who Frequent Tunjungan Plaza”
Best place to stay if you go to Tunjungan Plaza. This hotel doesn’t have a direct connection to Tunjungan Plaza as Sheraton does, but it’s a close second. There are 2 entrances from Tunjungan Plaza. The main entrance on the ground floor is just next to Sogo Department store. Just exit and enter the neighboring building. The other entrance is by going through the parking lot on the 5th floor of Tunjungan Plaza, go one floor up and you can get to the 2nd entance to the hotel. Not a direct connection, but it’s as good as one. The value of the location is mainly because it is next to Tunjungan Plaza. It’s one of the biggest malls in Surabaya. You can practically everything you need there, from daily needs or groceries, cafes, restaurants, and cinema. The access to and from the airport is simple as well. The price is just about right. When compared to surrounding hotels, this maybe on the upper side, where there are plenty of cheap business hotels which are about half the price here. But considering the quality and location, it is quite reasonable. When compared to the same hotel quality in Jakarta, this may still be considered affordable. It is a level better than typical budget hotels, but not quite a classy hotel. Just about right for those on business in general.
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Very nice stay”
very good location, comfortable beds n pillows, clean environment, very delicious breakfast. and the best is all the staff's service, they brought us a very impressive trip. Thank you all of Four Points by Sheraton Surabaya.
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Much nicer than expected in Surabaya!”
I booked a premium room at the Four Points for 2 nights as I needed to travel to Surabaya for a business trip. All the hotel's premium rooms were full, so I was upgraded to a suite -- this was a very pleasant surprise! Overall I enjoyed my stay very much. Being connected to Tunjungan Plaza Mall (with every international store and restaurant imaginable) made this a great home base for my stay in Surabaya. Would recommend to anyone
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My stay at Four Points at Sheraton”
The journey was rather Long with traffic. The staff was respectful and accommodating to the little requests I made. They made my stay more enjoyable.Food was easy access as there was a shopping centre with many Food places to choose from. Too bad we only stayed a night. In future will stay longer. I also needed a cab to the the I airport and it was arranged by the hotel concierge. The hotel takes considerations for every occupiers safety at the point of our entry. This made me and my family feeling safe. Thank you to all staff of Four point Sheraton, who made our stay comfortable.
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Surabaya new iconic hotel”
The location is in the heart of Surabaya CBD. The cleanliness has really impressed. With less than a million rupiah, you will not get any better than Four Points. Definitely will come back if visit Surabaya for business
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The best HOTEL in Surabaya”
Four Points Surabaya is definitely the most recommended place to stay in Surabaya. Their hospitality, cleanliness, room size and location are unbeatable.
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Cosy place close to home”
I like the excellent services provided by front desk officer Mega who arranged connecting rooms for us on the 2nd night as well as shifting out luggages to the new rooms. I love the thick, cosy n super comfortable clean beds n room in the hotel. I love the closest proximity where the hotel is located in the Tunjungan Mall. Everything is good. We did not choose bed with breakfast so cannot commend about the breakfast. It has what a 4 or 5 star hotel services. Even the security guard is friendly n polite treating every guest with respect n showing excellent professionalism. Good job to all staff in Four Points hotel for doing your job with pride!👍👏
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Pro and Cons”
Pro: - Attached with biggest mall in Surabaya - Fast check in/out, great staffs in hotel always ready to help - Good location - Good connection speed of wifi Cons: - Breakfast doesn't has many choice, and for chinese who don't take beef is even less choice because many foods are beef such as beef sausage, beef bacon.. should has more choices for chicken... Bread and cake is very limited choice... - Massage rate in the hotel is too expensive
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Modern and Cozy Hotel”
The room is spacious, clean, and modern. The food from Lime Restaurant also taste good balance with the price too. The staff very helpful and give quick response to guest request. Definitely in my top five favorite hotels in Surabaya. We'll be back soon!!!
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Too much of smoking floor at the executive level - OMG horrible allow smoking - crazy”
Bad bad taste by the name Sheraton, to allow smoking hotel floor, OMG spoil the air when we walk out - the executive room was clean but once out of the room, we have to control our breath until we reach the lift or we control our breath when going into our room - death trap for the hotel...horrible smelll and spoil the name of sheraton, please stop all smoking in the hotel - fine them for smoking
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Beautiful hotel with excellent service!”
Good location, right next to Tunjungan Plaza (enter by Sogo departmental store to the mall). Staff were polite and greeted us when we see them. Concierge was very helpful too. Staff can speak English so communication was not a problem. It was a great stay and we definitely will be back again when we visit Surabaya!
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Got free upgraded room”
It was the 3rd time to stay in Four Points to arrange company meeting there, I made room reservation by online travel agent and chosen to get Premium Room. Room is extremely nice with corner window so I could enjoy view of Surabaya from my room. the thing which disturbed me is about bathroom interior, It was too white without any window/glass and design is not compared with room interior. I hope someday it will be renovated
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Exceptional”
Good location. Next to tunjungan plaza. Easy to shopping. Easy to look for meal. 500 m to rawon setan. 800 m to bebek sanjay. Close distance to Zangrandi ice cream. Staff are friendly and quick in responding to our requests. Good size of bed. Twin room here = 2 queens bed. Air con in the room is cool which is important for me consider surabaya is very hot especially in the afternoon.
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Definitely coming back for more”
I don't like the drop off lobby which doesn't represent a good hotel. However, the check in lobby is great. Staffs are very polite, full of smile and respectful. Hotel room is spacious and very clean. Definitely will come back to this hotel whenever I visit Surabaya.
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In the City Centre”
Nice Vacation with Family in City Center of Surabaya. Staff is very friendly and connected with Surabaya Mall. Recommended to stay here with families
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Great Location and Staffs”
Pro: - Perfect Location which connected to biggest mall in Surabaya - staffs always ready to greet and help you - wifi is strong and always connected when you back to this hotel Cons: - breakfast can be improved - always fully booked on weekday
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Great Location”
If you are looking to spending your travelling time in the City (Surabaya) then this is the great location for you to stay. Because it is locate in the heart of Surabaya and also the hotel very close with Tunjungan Plaza. But for some of you who are willing to have business outside Surabaya example Sidoarjo. Then the hotel would be a little bit far from your destination about 1 hour to Sidoarjo. So far the experience is wonderful and also they have complete gym equipment.
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