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Four Points by Sheraton Surabaya, Pakuwon Indah
Four Points by Sheraton Surabaya, Pakuwon Indah
Four Points by Sheraton Surabaya, Pakuwon Indah
Four Points by Sheraton Surabaya, Pakuwon Indah
Four Points by Sheraton Surabaya, Pakuwon Indah
Four Points by Sheraton Surabaya, Pakuwon Indah
Four Points by Sheraton Surabaya, Pakuwon Indah

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9.4

Exceptional

488 reviews

488 reviews

Housekeeping24
Breakfast12
Swimming Pool4
See map

9.7

Exceptional

Location rating score

Exceptional location
Exceptional for walking
Parking
FREE
Walkable places
Pakuwon Mall

30 m

Supermal Pakuwon Indah

110 m

Miniapolis

150 m

Hypermart

150 m

Red Boxx Club

190 m

Popular landmarks
Surabaya Town Square

6.0 km

Masjid Nasional Al Akbar Surabaya

6.8 km

Surabaya's Zoo

6.8 km

Bungkul Park

7.0 km

Tunjungan Plaza

7.6 km

Closest landmarks
Gigi Sehat

370 m

Punch

410 m

Java yoga

460 m

Kidcity

590 m

Lenmarc Mall

650 m

Four Points by Sheraton Surabaya, Pakuwon Indah

Pakuwon Mall ,Jalan Puncak Indah Lontar No 2, Dukuh Pakis, Surabaya, Indonesia, 60216 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Dukuh Pakis part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Sparkling clean

Top Value

Check-in [24-hour]

Airport transport

Excellent breakfast

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Complimentary WIFi in all rooms

Swimming pool [outdoor]

Exercise area

Bicycles

Check-in/out [express]

This property is in high demand!

17 travelers have booked today.

Value for money9.3
Distance to city center13 Km
Location rating9.7
Nearest airportJuanda International Airport (SUB)
Distance to airport15.8 km

Rooms available at Four Points by Sheraton Surabaya, Pakuwon Indah

Junior Suite, 1 King
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
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Premium Deluxe, Guest room, 1 King
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed
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Deluxe Guest room, 2 Double
...
  • Room size: 24 m²/258 ft²
  • City view
  • 2 double beds
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Premium Deluxe, Guest room, 2 Double
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Deluxe Guest room, 1 King
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 king bed
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Premium Suite, 1 Bedroom Suite, 1 King
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
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Deluxe Twin Room
...
  • Room size: 25 m²/269 ft²
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One Bedroom Premium Suite
...
  • Room size: 64 m²/689 ft²
  • 1 king bed
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Deluxe
...
  • Room size: 24 m²/258 ft²
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Premium 2 Double Bed Room
...
  • Room size: 31 m²/334 ft²
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Frequently asked questions

Does Four Points by Sheraton Surabaya, Pakuwon Indah have a hot tub?

Four Points by Sheraton Surabaya, Pakuwon Indah does not have a hot tub.

What time is check-in and check-out at Four Points by Sheraton Surabaya, Pakuwon Indah?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Four Points by Sheraton Surabaya, Pakuwon Indah?

Four Points by Sheraton Surabaya, Pakuwon Indah is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 350000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Four Points by Sheraton Surabaya, Pakuwon Indah has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 10000 IDR per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Four Points by Sheraton Surabaya, Pakuwon Indah?

Adults can enjoy breakfast offered with an additional charge of 227480 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Four Points by Sheraton Surabaya, Pakuwon Indah?

Four Points by Sheraton Surabaya, Pakuwon Indah features an on-site restaurant for your dining convenience. To meet any special dietary requirements, kosher and halal diets are prepared with the utmost care and attention.

What is the smoking policy at Four Points by Sheraton Surabaya, Pakuwon Indah?

Four Points by Sheraton Surabaya, Pakuwon Indah does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby Four Points by Sheraton Surabaya, Pakuwon Indah?

Four Points by Sheraton Surabaya, Pakuwon Indah’s neighborhood is Dukuh Pakis which includes popular restaurants such as Yamagoya Ramen Supermall, Hajime Ramen House and Pancious Pakuwon Mall.

What popular shopping places are close to Four Points by Sheraton Surabaya, Pakuwon Indah?

Located in the Dukuh Pakis area, Four Points by Sheraton Surabaya, Pakuwon Indah is close to great shopping choices like Supermal Pakuwon Indah, Lenmarc Mall and Pakuwon Trade Center - PTC.

What are popular attractions near Four Points by Sheraton Surabaya, Pakuwon Indah?

Four Points by Sheraton Surabaya, Pakuwon Indah’s location in the Dukuh Pakis neighborhood makes it close to famous attractions including Waterpark, Miniapolis and GoBounce.

What popular natural sightseeing spots are close to Four Points by Sheraton Surabaya, Pakuwon Indah?

Four Points by Sheraton Surabaya, Pakuwon Indah is located within Dukuh Pakis, which makes it conveniently close to natural sights including Class5 climbing, Deer park and Catfish fishing spot.

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See map

Explore the neighborhood

What people love about Four Points by Sheraton Surabaya, Pakuwon Indah

  • 10

    Exceptional
    Location

    "Great hotel, just linked to pakuwon mall."

    Candice

    |

    June 25, 2022

  • 8.4

    Excellent
    Staff 

    "Great staff and location"

    Somlux

    |

    June 24, 2022

  • 9.6

    Exceptional
    Staff 

    "Great staff nd location"

    Somlux

    |

    June 24, 2022

Overall rating:

9.4

Exceptional
488 reviews
Cleanliness
9.7
Facilities
9.4
Location
9.7
Read all reviews >
What travelers say they love:
We even got room upgrades for free and meal complimentary.
Richard from Indonesia
Group
More about Four Points by Sheraton Surabaya, Pakuwon Indah

More about Four Points by Sheraton Surabaya, Pakuwon Indah

Four Points by Sheraton Surabaya, Pakuwon Indah

Enjoy all that Surabaya has to offer with a stay at Four Points by Sheraton Surabaya, Pakuwon Indah. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Enjoy all that Four Points by Sheraton Surabaya, Pakuwon Indah has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi and car hire services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the laundromat, dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Four Points by Sheraton Surabaya, Pakuwon Indah.
All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Four Points by Sheraton Surabaya, Pakuwon Indah provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. For a bit of entertainment, guests will find television and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms.


Dining and things to do

Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Four Points by Sheraton Surabaya, Pakuwon Indah caters to its guests varied dietary restrictions with a selection of cuisine types such as kosher and halal available. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Fill your days with the array of activities and facilities offered at Four Points by Sheraton Surabaya, Pakuwon Indah. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops.


Around the property

Be sure to visit some of the city's popular sights during your stay in Surabaya. Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 7.6 km away.

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Amenities and facilities
Exceptional
Facilities

9.4

Languages spoken

  • English
  • Indonesian

Outdoor

  • Bicycles

Accessibility

  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible entrance to all on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Main entrance
  • On-site accessible restaurants / lounges
  • Roll-in shower in some rooms
  • Self-operating lift to all hotel swimming pools
  • Valet parking outfitted for wheelchair
  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • On-site entertainment
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Food delivery
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids meal
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Parking [paid]
  • Rental car
  • Taxi service
  • Transport to airport
  • Valet parking
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Italian
  • Vegetarian
  • Vegan
  • Full English/Irish
  • Gluten-free
  • Buffet
Restaurants on site

Djaman Doeloe

  • Cuisine: Indonesian
Location
Pakuwon Mall ,Jalan Puncak Indah Lontar No 2, Dukuh Pakis, Surabaya, Indonesia, 60216
Exceptional
Location

9.7

Airports

  • Juanda International Airport (SUB)
    15.8 km
  • Abdul Rachman Saleh Airport (MLG)
    72.2 km

Public transportation

  • Tandes
    3.6 km
  • Kandangan
    4.7 km

Hospital or clinic

  • Gigi Sehat
    370 m

Shopping

  • Tunjungan Plaza
    7.6 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    170 m
What's nearby

Popular landmarks

  • Surabaya Town Square
    6.0 km
  • Masjid Nasional Al Akbar Surabaya
    6.8 km
  • Surabaya's Zoo
    6.8 km
  • Bungkul Park
    7.0 km
  • Tunjungan Plaza
    7.6 km
  • Monkasel (Submarine Monument)
    8.2 km
  • Tugu Pahlawan
    8.3 km
  • Sampoerna Museum
    9.1 km
  • Suramadu National Bridge
    9.7 km
  • Pakuwon Food Festival
    14.0 km

Nearby landmarks

  • Pakuwon Mall
    30 m
  • Supermal Pakuwon Indah
    110 m
  • Miniapolis
    150 m
  • Hypermart
    150 m
  • Red Boxx Club
    190 m
  • Pakuwon Trade Center - PTC
    190 m
  • Gigi Sehat
    370 m
  • Punch
    410 m
  • GoBounce
    430 m
  • Hokky
    440 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

Minimum age of guests is: 3 year(s).

Infant 3-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until15:00
  • Check-out from00:00
  • Check-out until12:00
  • Reception open until12:00

Getting around

  • Airport transfer fee350000 IDR
  • Distance from city center13 Km
  • Travel time to airport (minutes)35

Extras

  • Breakfast charge (unless included in room price)227480 IDR

The property

  • Local Tax ID/ Rental License016904963631000
  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors14
  • Number of restaurants1
  • Number of rooms 317
  • Room voltage220
  • Year property opened2019
  • Most recent renovation0000

Parking

  • Daily parking fee10000 IDR

Reviews of Four Points by Sheraton Surabaya, Pakuwon Indah from real guests

Provided by verified guests of Agoda
9.4
/
10
Exceptional
Cleanliness9.7
Facilities9.4
Location9.7
Service9.7
Value for money9.3
High score for Surabaya
Rating
9+ Exceptional (159)
8-9 Excellent (13)
7-8 Very Good (11)
6-7 Good (2)
<6 Below Expectation (6)
Time of the year
Mar - May (59)
Jun - Aug (29)
Sep - Nov (34)
Dec - Feb (69)
All guests (488)
All room types
All languages

Show reviews that mention 

Showing 191 verified guest comments
12345
10.0
Exceptional
Diana from Indonesia
Group
Premium Deluxe, Guest room, 2 Double
Stayed 2 nights in December 2019

Exceptional”

The quality and facility in Four Point by Sheraton Pakuwon Surabaya make me want to stay there as my favourite hotel. The service is good. the location of this hotel is near when many people want to go to the mall. My family like it when they want to come in. The securities are politely and they would like to welcome us and say greetings to other. However, The price is expensive, so we cost too much money. The bedroom is good because it is luxury. I hope i want to stay again in this hotel. Thank you

Reviewed January 05, 2020

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Dear Diana, Thank you for sharing your valuable feedback and choosing to stay at Four Points by Sheraton Surabaya Pakuwon Indah. We're delighted to learn that you have an enjoyable moment and our associate deliver a consistent service during your stay. We would kindly send your warm comments to the hotel team. Once again, thank you for your valuable feedback and we do hope to serve you again whenever your travels bring you back to Surabaya. Sincerely.

Responded January 08, 2020
Four Points by Sheraton Surabaya, Pakuwon Indah
9.6
Exceptional
Onggutomo from Indonesia
Couple
Deluxe Guest room, 2 Double
Stayed 2 nights in February 2020

A newly Opening Five Star Hotel (will) connect to 1 of the Best 5 star Hotel The Westin”

This Four Points is the second Four Points if I’m not mistaken within Bonvoy Marriott In Surabaya. A newly Opening Five Star Hotel (will) connect to 1 of the Best 5 star Hotel The Westin Next to each other like Sheraton and Four Points with Shopping Mall facilities and many more, but since this four points is just newly opened they are offering a very generous offer which I can not deny is very very cheap. Only around Rp. 600.000 and with around another around 200.000 or 150.000 will be including breakfast. The bed still new and many things still new. But They will flourish like their groups.

Reviewed February 22, 2020

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Dear Onggutomo, Thank you for taking the time to share your valuable feedback and for choosing Four Points by Sheraton Surabaya, Pakuwon Indah. We're delighted to learn our service and facilities did meet your expectations during your stay with us and became one of your travel highlights. Your valuable feedback has also been shared to the related department as a teachable moment in delivering genuine care and creating a memorable experience for our guests. We look forward to welcoming you again whenever your travels bring you back to Surabaya. Sincerely.

Responded February 24, 2020
Four Points by Sheraton Surabaya, Pakuwon Indah
10.0
Exceptional
Yessy from Indonesia
Business traveler
Deluxe Guest room, 1 King
Stayed 1 night in December 2019

Excellent Experience”

I have stayed twice at this hotel since it opened 2 weeks ago. Check-in by Pak Rahmad (Room Division Manager) and his staff was smooth and efficient. The rooms are not spacious but very comfortable and well-appointed. Bathroom is adequate with large shower enclosure however I would like more counter-top space and mirror lighting could be brighter. Breakfast was excellent with a wide selection and faultless service. The drip-filter coffee was not anything to write home about but they very kindly made a fresh coffee for me from the espresso machine when I asked. Pakuwon Mall access very convenient alongside the hotel entrance. Highly recommend this hotel if staying in west Surabaya.

Reviewed December 23, 2019

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Dear Yessy, Thank you for taking the time to share your valuable feedback and for choosing Four Points by Sheraton Surabaya, Pakuwon Indah. We're delighted to learn our service and facilities did meet your expectations during your stay with us and became one of your travel highlights. Delivering an unforgettable service has been our top priority and glad that Rahmad - our Room Division Manager and the team, were able to deliver one of our key priorities during your stay. Your valuable feedback regarding room facilities and breakfast services has also been shared to the related department as a teachable moment in delivering genuine care and creating a memorable experience for our guests. We look forward to welcoming you again whenever your travels bring you back to Surabaya. Sincerely.

Responded January 08, 2020
Four Points by Sheraton Surabaya, Pakuwon Indah
9.2
Exceptional
Martha from Indonesia
Family with young children
Deluxe Guest room, 2 Double
Stayed 1 night in September 2020

You are always treasured and welcomed at Four Points Hotel”

What stands out the most is the hospitality. No matter who you are, what do you look like, ALL the staffs are very pleasant and beyond friendly. Thank you Mr. Iwan, the manager, and Mr. Surya, the bartender, for little chit chat during bfast time. Really made us want to stay there again soon. Second is the pools. Incredible!! the atmosphere is so cozy and relaxing. One of the best in Surabaya. Adding a slide for kids will bring it to the top of the list. Next, it's straightly connected to Pakuwon mall. Literally only few steps away. We did not go anywhere outside the hotel, since we got all we need in the hotel & the mall. Awesome! The room & entire hotel is super clean. You get a sanitizing kit when you check in, and hand sanitizers in some public spots, but I can't find one near the elevators. The breakfast was super! Enough variety of foods, mainly traditional food, and all taste yummy. It's easy for us to get our 6 yo daughter to eat by herself, since the foods are good, with some sides like popcorn, & ice cream. We really enjoyed our stay.

Reviewed September 14, 2020

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Dear Martha, Thank you for taking the time to share your valuable feedback and for choosing Four Points by Sheraton Surabaya, Pakuwon Indah. We're delighted to learn our service and facilities did meet your expectations during your stay with us and became one of your travel highlights. Your valuable feedback has also been shared to the related department as a teachable moment in delivering genuine care and creating a memorable experience for our guests. We look forward to welcoming you again whenever your travels bring you back to Surabaya. Sincerely, Four Points by Sheraton Surabaya, Pakuwon Indah team

Responded April 21, 2021
Four Points by Sheraton Surabaya, Pakuwon Indah
10.0
Exceptional
sandra from Indonesia
Family with teens
Deluxe Guest room, 1 King
Stayed 1 night in December 2020

Best hotel ”

Four Points by Sheraton is best hotel near shopping center at Pakuwon Mall Surabaya

Reviewed December 07, 2020

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Dear Sandra, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah team

Responded April 21, 2021
Four Points by Sheraton Surabaya, Pakuwon Indah
10.0
Exceptional
Nicholas from Singapore
Couple
Deluxe Guest room, 1 King
Stayed 1 night in March 2020

Superb value, Superb Room, Superb buffet breakfast, Superb location”

Sheraton is the only hotel that I can sleep through the night. Something in their bed and pillow. Location of 4 points was superb, right beside one of the biggest and newest mall in Surabaya. Buffet breakfast is so good! Especially the local section...

Reviewed March 10, 2020

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Dear Nicholas, Greetings from Surabaya! Thank you very much for choosing us as your preferred place in Surabaya and taking the time to review us following your recent visit. I am delighted to learn that you have enjoyed your stay with us. We hope we will have another opportunity to welcome you back to Four Points by Sheraton Surabaya, Pakuwon Indah, and please do not hesitate to contact me for any future arrangements. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah team

Responded June 16, 2020
Four Points by Sheraton Surabaya, Pakuwon Indah
10.0
Exceptional
Harry from Indonesia
Couple
Deluxe Guest room, 1 King
Stayed 3 nights in December 2019

A hotel with ❤️”

Stayed here on the first 3 days after their opening ( Dec8,2019) and very very happy with my decision, people are friendly here - lots os smiling faces around us and the location is superb ! You are seconds only to the prestigious Pakuwon Mall ! Probably the best place to stay in West Surabaya ! ⭐️⭐️⭐️⭐️⭐️

Reviewed December 12, 2019

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Dear Harry, Thank you for taking your time to share your valuable feedback, and for staying with Four Points by Sheraton Surabaya, Pakuwon Indah. Your feedback is a song to our ears. We're delighted to learn that outstanding service from our associate, hotel convenient location with Pakuwon Mall, and your enjoyable stay with us has been a highlights of your travel to Surabaya. Your feedback has been shared to the hotel team as an example in delivering a genuine care and memorable service to the guests. We do hope to welcoming you back whenever your travel bring you back to Surabaya. Sincerely.

Responded January 08, 2020
Four Points by Sheraton Surabaya, Pakuwon Indah
9.6
Exceptional
Santi from Indonesia
Family with young children
Junior Suite, 1 King
Stayed 1 night in January 2021

Recommended hotel in Surabaya”

Very recommended hotel if you want to stay with strategic location for shopping as it has direct access to Pakuwon mall. The staff are very friendly and helpful, promptly response our request. Furthermore, the food taste is delicious. We love the pool also. Overall, it's great hotel with good hospitality and recommended for family stay cation.

Reviewed February 05, 2021

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Dear Santi, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah team

Responded April 21, 2021
Four Points by Sheraton Surabaya, Pakuwon Indah
10.0
Exceptional
Marita from Indonesia
Family with young children
Junior Suite, 1 King
Stayed 1 night in December 2020

Great location, Hotel inside Mall”

Nice hotel with great location, breakfast n room is okay n clean..the staff are helpful n kind too..definitely would stay again at Four Points..

Reviewed December 28, 2020

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Dear Martina, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah team

Responded April 21, 2021
Four Points by Sheraton Surabaya, Pakuwon Indah
9.6
Exceptional
Thomas from Indonesia
Family with teens
Deluxe Guest room, 2 Double
Stayed 2 nights in February 2021

Great place to stay”

A new hotel, attached to the Pakuwon mall with lots of food choices. Overall, a great stay. Has a nice pool and good workout room.

Reviewed March 05, 2021

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Dear Thomas, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah team

Responded April 21, 2021
Four Points by Sheraton Surabaya, Pakuwon Indah
9.2
Exceptional
Jimmy from Indonesia
Family with young children
Deluxe Guest room, 2 Double
Stayed 1 night in September 2020

A place very recommended to stay”

It is a nice and even nicer compared to the earlier hotel i visited yesterday. Nice rooms, clean and comfy, nice swimming pool and breeze, and great view of the new surabayan vibes. Well it is a newer hotel indeed, but the spirit of the staff and the passion in serving their customers is frlt to our hearts (that i didnt get in the previous hotel). All the small touch is given for customers safety, and even get a package of masks and sanitizer. Highly recommended for you to stay at @fourpointssurabayapakuwon! And thank you for your free room upgrade. Cheers! Barusan aja breakfast di @fourpointssurabayapakuwon, unik banget nih konsep dan penyajiannya. Berbeda dengan hotel2 lain yang buffet nya gitu2 aja, di sini makanannya di hidangkan sendiri2 di stall2 yg tersebar d Djaman Doeloe Resto di lantai M3 hotel ini. A stall Chinese Food, Bubur Madura, Nasi Bali, Penyetan, Omelette Corner, serta Dessert dll. Tiap2 stall saling bersorak menawarkan hidangan mereka, jadi berasa hidup dan lebih rame, tapi ga sehiruk pikuk di foodcourt mall atau pujasera. Jadi kita masih bisa menikmati suasana yg tenang dan comfy tapi tidak boring dan feel nostalgic huat yg infin nuansa tradisional. Hidangannya sendiri jg oke banget, misalnya nasi gorengnya fresh from the wajan 😄 jadi lebih enak drpd nasi goreng yg udah dipanasi sebelumnya. Oya mereka jg menerapkan sistem yg sama kayak hotel lain, pengunjung akan dilayani oleh petugas dan serving akan dilayani oleh perugas yg udah pakai sarung tangan dan masker dll. Jadi relatif lebih terjamin higienisnya. Menurut manajer in chargenya Pak Rizal, dia menyiapkan konsep ini supaya unik drpd yang lain. Nice effort from @fourpointssurabayapakuwon. It wil be a memorable experience.

Reviewed September 14, 2020

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Bapak Jimmy yang terhormat, Terima kasih atas komentar positif anda mengenai pengalaman menginap di Four Points by Sheraton Surabaya, Pakuwon Indah. Kami sangat senang mengetahui bahwa fasilitas dan pengalaman berharga yang kami berikan sesuai dengan ekspektasi anda. Kami menunggu kedatangan anda kembali di Four Points by Sheraton Surabaya, Pakuwon Indah dalam waktu dekat. Salam hangat, Manajemen Four Points by Sheraton Surabaya, Pakuwon Indah

Responded April 21, 2021
Four Points by Sheraton Surabaya, Pakuwon Indah
6.8
Good
sandra from Indonesia
Family with teens
Deluxe Guest room, 2 Double
Stayed 1 night in December 2020

The best hotel Four Points by Sheraton Pakuwon Mall Surabaya”

Best hotel Four Points by Sheraton at Pakuwon mall Surabaya

Reviewed December 06, 2020

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Dear Sandra, Terima kasih atas ulasan Anda. Semoga kami dapat menyambutmu kembali di Four Points By Sheraton Surabaya, Pakuwon Indah. Salam hangat, Manajemen Four Points by Sheraton Surabaya, Pakuwon Indah

Responded April 21, 2021
Four Points by Sheraton Surabaya, Pakuwon Indah
9.2
Exceptional
Yuliani from Indonesia
Family with teens
Junior Suite, 1 King
Stayed 2 nights in February 2021

Great hotel”

Super fast check in, no deposit required, room ready at the check in time, the lobby smells so good ans refreshing, the room quite clean, join swimming pool with Westin so there are 3 pools can be use, afternoon check by whatsapp from customer service asked if we needed something. And I say I need more bath soap, more drinking water and not too long I have already received it. Breakfast is good, no charge for children, many variants. Overall, this is the great hotel we ever stay.

Reviewed February 28, 2021

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Dear Yuliani, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah team

Responded April 21, 2021
Four Points by Sheraton Surabaya, Pakuwon Indah
9.2
Exceptional
Yuliani from Indonesia
Family with teens
Junior Suite, 1 King
Stayed 2 nights in February 2021

Great hotel with top services”

Super fast check in, no deposit required, room ready at the check in time, the lobby smells so good ans refreshing, the room quite clean, join swimming pool with Westin so there are 3 pools can be use, afternoon check by whatsapp from customer service asked if we needed something. And I say I need more bath soap, more drinking water and not too long I have already received it. Breakfast is good, no charge for children, many variants. Overall, this is the great hotel we ever stay.

Reviewed February 28, 2021

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Dear Yuliani, Thank you for taking the time to share your valuable feedback and for choosing Four Points by Sheraton Surabaya, Pakuwon Indah. We're delighted to learn our service and facilities did meet your expectations during your stay with us and became one of your travel highlights. Your valuable feedback has also been shared to the related department as a teachable moment in delivering genuine care and creating a memorable experience for our guests. We look forward to welcoming you again whenever your travels bring you back to Surabaya. Sincerely, Four Points by Sheraton Surabaya, Pakuwon Indah team

Responded April 21, 2021
Four Points by Sheraton Surabaya, Pakuwon Indah
9.6
Exceptional
SRI from Singapore
Group
Premium Deluxe, Guest room, 1 King
Stayed 3 nights in March 2020

Truly one of the best hotel”

The hotel staff is amazing, all are friendly and ready to help. They never fail to greet you with a smile. Prepare to smile alot. A wide spread of breakfast items, alot of pastries, there's even sushi which is really not common. I love that they put an indonesian speciality dish for breakfast. Theres even soy milk which makes me believe they really thoroughly thought out their breakfast items. I love that the hotel is located beside the mall. The mall is superhuge. You can get everything you want there. The room is clean and amenities of the hotel is good, there's gym and swimming pool. Lastly, I stayed on my birthday, and to my surprise they even prepared a cake and a card with their staff signatures. I truly feel special. Thank you for the kind thoughts and delicious cake. Me and my friends thoroughly enjoy our stay🙂👍🥰

Reviewed March 10, 2020

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Dear Sri, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah team

Responded June 16, 2020
Four Points by Sheraton Surabaya, Pakuwon Indah
10.0
Exceptional
Vanessa from Singapore
Couple
Deluxe Guest room, 1 King
Stayed 1 night in March 2020

Best Hotel in Surabaya and connected with Big Mall”

Best Hotel in Surabaya and connected with Big Mall

Reviewed March 08, 2020

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Dear Vanessa, Thank you for choosing to stay at Four Points by Sheraton Surabaya, Pakuwon Indah and spreading your kind words about our hotel and its convenient location. Your comment has been shared with the entire team and we are extremely happy that you will come to stay with us again in the future. Should you need anything from us, please make sure to reach out. Best regards, Four Points by Sheraton Surabaya, Pakuwon Indah Team

Responded June 16, 2020
Four Points by Sheraton Surabaya, Pakuwon Indah
9.6
Exceptional
Budi from Indonesia
Family with young children
Junior Suite, 1 King
Stayed 1 night in July 2020

Exceptional Service with great smile”

The check-in receptionist, Cyndi was very welcoming and attentive, Pak Prasetyo was helpful too! We were also allowed for a late check out till 1 pm! Upon walking to our room, we met up with the housekeeper. He greeted us with a smile! Exceptional stay! Hotel is very clean. I saw with my own eyes hotel staff cleaning the lift buttons. I felt safe even though this is during the pandemic period.

Reviewed August 06, 2020

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Dear Budi, Thank you for taking the time to share your valuable feedback and for choosing Four Points by Sheraton Surabaya, Pakuwon Indah. We're delighted to learn our service and facilities did meet your expectations during your stay with us and became one of your travel highlights. Your valuable feedback has also been shared with the related department as a teachable moment in delivering genuine care and creating a memorable experience for our guests. We look forward to welcoming you again whenever your travels bring you back to Surabaya. Sincerely, Four Points by Sheraton Surabaya, Pakuwon Indah team

Responded April 21, 2021
Four Points by Sheraton Surabaya, Pakuwon Indah
9.6
Exceptional
Cathrine from Indonesia
Family with young children
Deluxe Guest room, 1 King
Stayed 1 night in March 2020

great location, clean hotel, great greetings from staffs, near shopping mall and easy to find food”

great location, clean hotel, i request for early check in and the hotel prepare the room nicely. just a little bit upgrade in the bathroom amenities will be great, because the hotel didn’t provide such as toothbrush, cottonbuds, cotton, comb

Reviewed March 23, 2020

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Dear Cathrine, Greetings from Surabaya! Thank you very much for choosing us as your preferred place in Surabaya and taking the time to review us following your recent visit. I am delighted to learn that you have enjoyed your stay with us. We hope we will have another opportunity to welcome you back to Four Points by Sheraton Surabaya, Pakuwon Indah, and please do not hesitate to contact me for any future arrangements. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah team

Responded June 16, 2020
Four Points by Sheraton Surabaya, Pakuwon Indah
9.6
Exceptional
Juliana from Indonesia
Family with teens
Deluxe Guest room, 2 Double
Stayed 1 night in July 2020

What a pleasant suprise”

We stayed here during our land transit on the way to Bali. As during this pandemic situation, the hotel and the staff did a very good job in safety protocol, disinfected & clean rooms, delectable Food as well. Great hospitality and really recommended.

Reviewed July 20, 2020

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Dear Juliana, Thank you for sharing a fantastic review of your stay at Four Points by Sheraton Surabaya, Pakuwon Indah. We are delighted that you had a great experience and discovered the joys of our property. I would share your kind words with our team here and believe they would be very proud to know that their effort reached your expectation. We all look forward to welcoming you on your next stay at Four Points by Sheraton Surabaya, Pakuwon Indah. Best Regards, Four Points by Sheraton Surabaya, Pakuwon Indah team

Responded July 22, 2020
Four Points by Sheraton Surabaya, Pakuwon Indah
7.2
Very good
Kristianto from Indonesia
Business traveler
Deluxe Guest room, 1 King
Stayed 1 night in January 2020

new hotel , connected to shopping mall in west surabaya”

if we go to west part of surabaya will be very good to stay in this hotel , as its connected to shopping mall

Reviewed January 31, 2020

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Dear Kristanto, Thanks for choosing Four Points by Sheraton Surabaya, Pakuwon Indah as your accommodation on your recent visit to Surabaya. It gladdens us to know that our location have become valuable experience to your stay. Can't wait to host you again whenever your travels bring you back to Surabaya! Sincerely.

Responded February 02, 2020
Four Points by Sheraton Surabaya, Pakuwon Indah
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