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FLC Halong Bay Golf Club & Luxury Resort
Nguyen Van Cu Street; Hong Hai Ward; Ha Long City; Vietnam, Hon Gai Port, Ha Long, Vietnam, 200000 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Hon Gai Port part of Ha Long, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sung Sot Cave. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.
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Highlights
100% of staff fully vaccinated
100% of on-site staff have received all necessary vaccination shots for COVID-19.
Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
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Workout and Leisure
Fitness center
Swimming pool [indoor]
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Mind - Body
Yoga room
Important announcement -- "1. Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.<br>
2. Considering the Coronavirus (COVID-19) circumstances, we request that you check travel restrictions and relevant travel advisories before booking and traveling.<br>
3. As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.<br>
4. 24 Dec 2021 and 31 Dec 2021: Gala Dinner is included in the room rate for Standard number of guest; but not included in extra person surcharge. Festive & Holidays 2022: surcharge of the compulsory meal is not included in the room rate and will be collected at check-in."
Announcements by hotel (1)
1. Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.<br> 2. Considering the Coronavirus (COVID-19) circumstances, we request that you check travel restrictions and relevant travel advisories before booking and traveling.<br> 3. As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.<br> 4. 24 Dec 2021 and 31 Dec 2021: Gala Dinner is included in the room rate for Standard number of guest; but not included in extra person surcharge. Festive & Holidays 2022: surcharge of the compulsory meal is not included in the room rate and will be collected at check-in.Facilities
Airport transfer
Car park
Free Wi-Fi in all rooms!
Swimming pool [indoor]
Luggage storage
Kids club
![Golf course [on-site]](http://q-xx.bstatic.com/xdata/images/hotel/840x460/195786182.jpg?k=f55732ec86abcae50c674255e4977bbbf3037a9e35523ea28b073576e921586b&o=)
![Golf course [on-site]](http://q-xx.bstatic.com/xdata/images/hotel/840x460/195786159.jpg?k=1dabb47de7a11eb430c9ca06da50a861c6202cba61c25ec0ac9b96d12748160d&o=)
![Golf course [on-site]](http://q-xx.bstatic.com/xdata/images/hotel/max300/195786182.jpg?k=f55732ec86abcae50c674255e4977bbbf3037a9e35523ea28b073576e921586b&o=)
![Golf course [on-site]](http://q-xx.bstatic.com/xdata/images/hotel/max300/195786159.jpg?k=1dabb47de7a11eb430c9ca06da50a861c6202cba61c25ec0ac9b96d12748160d&o=)
![Golf course [on-site]](http://q-xx.bstatic.com/xdata/images/hotel/max300/195786194.jpg?k=4b4f92bda8b9aed53a8690ffd3aa2b6a9aec94daa32774357aeecc70373e7a56&o=)
![Golf course [on-site]](http://q-xx.bstatic.com/xdata/images/hotel/max300/195786145.jpg?k=2a0af1131cccda8a698dc60c90567d22bf448fab38078a1698ea97d633a7ca3a&o=)
Suite with Bay View”
Amazing hotel! The view of the Bay from the room was mind-blowing. Also, great view from the pool and the restaurant. The staff were very helpful. Everything about this hotel was excellent. I've been to many other 5-star resorts in Vietnam and this one takes the cake. A lot of the staff speaks English and they have a lot of westerners working around. They've got a very nice infinity pool with view of the Bay. The restaurant frankly was not too impressive. They had a great variety of food, a lot of different kinds of food in fact. However the taste and quality of the food didn't impress me, it wasn't bad, it just wasn't as excellent as all the other things this resort has to offer. I blame it on the holidays, too many people were at the hotel during this festive weekend. They were still building the rooftop so I didn't have access to that yet. They have an awesome golf course with all the things you'd expect from a 5-star resort. The check-out process took quite a long time (again, do to this weekend being a holiday weekend.) I fully recommend this resort for couples or families, it was amazing.
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Dear Ismael, Warm greetings from the FLC Grand Hotel Halong. Thank you for taking the time to complete valued feedback relating to your recent stay at the FLC Grand Hotel Halong. It is very important for us that you have a good stay at our hotel. If there is anything that you feel we could do better, I would be pleased to hear your comments. With this in mind, we once again thank you for your feedback and we do look forward to having the opportunity of being able to welcome you back ‘home’ when you have reason to visit Halong. Until then, Kind regards, Tom Van Tuijl General manager
Amazing staff , restaurants in the facility where great and a stunning location to match!”
Would recomend FLC to anyone travelling to Halong bay, the hotel staff were so accomodating and helpful, location with views to match 'breathtaking' , a must if you are in the area!
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Dear Maya, Greetings from FLC Grand Halong Hotel! It was indeed a pleasure to have you and your family stay with us. We are grateful for your kind and generous words about our hotel and truly pleased to know you had a great stay with us. Thank you for appreciating the work and assistance rendered by our staffs, in making your stay more comfortable. We would look forward to welcome you back to your new home in Halong in not too distant a future. Best regards, Tom Van Tuijl General Manager
Exceptional”
This resort is absolutely wonderful for those who wish to relax and unwind. There is no need to leave the resort and go anywhere if you wish to chill and spoil yourself without having to do anything, although there is a free shuttle in and out of town. All amenities are pristine and very well maintained. The friendly staff are extremely eager to help and assist you in any way they can. I thoroughly enjoyed my stay and hope to return again as soon as possible. I would recommend FLC resort to anyone in need of a well deserved holiday.
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Dear Ms. Jennifer, Warm greetings from the FLC Grand Halong Hotel. Thank you for taking the time to complete the on-line guest questionnaire relating to your recent stay at the FLC Grand HalongBased on the rating you have given to us, it appears that you enjoyed your overall stay. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. Please rest assured all the details of which will be shared with all our Team members, we do look forward to having the opportunity of being able to welcome you back ‘home’ when you have reason to visit Halong Until then, Kind regards, Tom van Tuijl
The Ghost Hotel but with dedicated staff”
We stayed here during the Corona outbreak. The hotel had increased check in procedures for health safety and a nurse on stand by. We went mid week and it was empty! Only 3ish rooms occupied in the hotel which made the whole experience very bizarre. The hotel is beautiful and has a great view over the bay. We were met by Alex at reception who was amazing. We loved the indoor pool and gym. Breakfast was good with western options. The first day was a buffet which was silly for so few people so they moved it to table service. We ate dinner in both the Bamboo and Olive restaurants. The male manager of the Bamboo restaurant was FANTASTIC with my dietary requirements. The food was good and reasonably priced for a hotel. The staff elsewhere were present however not always sure of their roles and items on menus/how to make them. Overall we had a lovely but surreal time in this hotel.
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Dear Jenny, Warm greetings from FLC Grand Halong Hotel! Thank you for taking your time to share with us your experience of recent stay at our property. I hope our hotel and professionalism of our employees create for you memorable experience. We look forward to see you again. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long. Kind regards, Tom Van Tuijl General Manager
Amazing facilities, amazing view, cool hotel”
We spent two nights in FLC and it's true luxury with all the facilities, view, food and the rest. But only staff needs some more training in English, few of them speak well!!
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Dear Mr. David, Thank you for taking your time to share with us your good experience of recent stay at our property. I'm so glad that you enjoyed this time in FLC Halong. Now we have spacial English training program for our employees and I hope in nearest future communication problerm will be solved. Thank you for being our guest. Best regards, Tom Van Tuijl General Manager
Exceptional”
We enjoyed our 4days stayed at FLC ... I would like to thanks the management for inviting us to have breakfast at the executive lounge.. very much appreciated.. nice room, staff and services. Beautiful hotel.
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Dear lorina, Thank you for having taken the time to share with us your experience regarding your recent stay at our property. Based on the ratings you have given to us, I am delighted to see that you enjoyed your stay. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. Please rest assured all the details of which will be shared with all our Team members. With this in mind, thank you once again for your positive feedback about FLC Grand Halong and the team members. We truly look forward to welcoming you back to our hotel at some point in the future. Sincerely, Tom Van Tuijl General Manager
Very nice place to stay in Halong”
Nice experience staying at this hotel. Everything was clean, the staffs were very friendly, the indoor pool helped us a lot because our children can not use the outside pool because of cold. The foods in restaurant were a little bit expensive but very delicious and worth the money. I would recommend this hotel to everyone wants to go to Halong for the new experience without going to the beach.
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Dear Quoc, Thank you for choosing our hotel and for taking the time to write a review! I hope you and your family have enjoyed your stay with us. If you have a chance to visit Halong one more time, we will be happy to see you again. Kind regards Tom Van Tuijl (Mr.) General manager
Best place to stay and enjoy vacation in Halong.”
By my mistake I booked wrong date. So staff not help much, just after I contact Agoda and take extra fee too. Anyway, Halong only have few 5 star hotel, then it's best place to stay and have great view on top op mountain to ocean and bay. Some facilities not working or old need replace. Food is good too.
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Dear Mr. Cuong, Thank you for taking the time to complete the on-line guest questionnaire relating to your recent stay at the FLC Grand Halong. As you know the booking via Agoda is non refundable and non changable and any changing must come back with source of the booking hence our staff can not help you in this case but we tried our best to offered the changing date for you. Our hotel have many promotion and having flexible rate so I think will be easy for you to make booking in the future. Based on the rating you have given to us, it appears that you enjoyed your overall stay. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. Please rest assured all the details of which will be shared with all our Team members. I do look forward to having the opportunity of being able to welcome you back when you have reason to visit Halong. Kind regards, Tom Van Tuijl General Manager
Hill top location, no beach”
Nice view of the bay, beautiful swimming pool. Adjacent to a nice golf course. Can be pricey
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Dear Son, Warm greetings from FLC Grand Halong Hotel! Thank you for taking your time to share with us your experience of recent stay at our property. I hope our hotel and professionalism of our employees create for you memorable experience. We look forward to see you again. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long. Kind regards, Tom Van Tuijl General Manager
Beautiful room,, excellent staff, great views, best value in Halong Bay ares”
Just an incredible property. We selected the 2 bedroom suite with a view overlooking the pool and Bay. Staff is incredible and accommodating. Best room we have ever stayed in - and have stayed in many. Highest of recommendations
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Dear Therron, Warm greetings from FLC Grand Halong Hotel. Thank you for having taken the time to share with us your experience regarding your recent stay at our property. Based on the ratings you have given to us, I am delighted to see that you enjoyed your stay. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. Please rest assured all the details of which will be shared with all our Team members. With this in mind, thank you once again for your positive feedback about FLC Grand Halong and the team members. We truly look forward to welcoming you back to our hotel at some point in the future. Sincerely, Tom Van Tuijl General Manager
Exceptional”
Classy and stylish 5star hotel with breathtaking views and mouthwatering food. Golf course is one of the best in Vietnam also. See you again!!!!!!
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Dear Mr. David, “Xin chao” Thank you very much for your kind review and we are pleased to know that your family had a fantastic time with us. At FLC, guest satisfaction is always our top priority, please rest assured we would still strive for better and better services so that every visit will be a memorable experience. We are very much looking forward to welcoming you back at FLC Ha Long Golf Club & Luxury Resort - the holiday paradise of Vietnam! Best Regards, Nguyen Bich Nhung Executive Assistance Manager
Good resort”
This resort is not completed so it is a little noisy. Good breakfast That day was my husband’s birthday, they gave him a birthday cake in the evening, we are really suprised. Indoor pool is small and cold.
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Dear Linh, Greetings from FLC Grand Halong. Thank you for your feedback. It's so valuable for us to manage and improve our service. We do hope to welcome you back to FLC Halong in the nearest future. Kind Regards, Tom Van Tuijl General Manager
Expensive resort without proper manage”
The resort is new and set in hill. No grab car is available so if want taxi must go through front desk. Do not book any executive room as you only pay more as the room size is the same as deluxe room and no access to the lounge even though there is a executive lounge in the hotel as Agoda rate is being discriminated here! Check in is okey but checkout is a nightmare especially during weekend it may take more than half n hour just to check out! Breakfast is basic nothing to mention and the outdoor pool is not that big consider this is a huge resort and food price is expensive here as well!
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Dear Valued Guest, Firstly, thank you for bringing this to our attention. On behalf of Hotel Management Team, I'm very sorry your experience did not match your expectations. We are looking into these issue (grab car, check out process) that you mention in this review and hope to resolve it promptly and accurately. We truly appreciate your review and we do hope to welcome you back at FLC Ha Long to try our better service. Best Regards, Nguyen Bich Nhung Executive Assistance Manager
Great Location/Facilities put poor on the others ..”
Pros: great location,new facilities ,nice birthday cake, with wonderfully little bouquet of rose even though we did not know who sent these presents as the accompanying card has no signature/name on. Cons: You pay for 04 rooms starting 14.30 ,one room ready at ~13g30 but your other 03 rooms got ready only after 15.00,no apologies or explanation.Less is more,clever huh ? Breakfast menu is poor and same for 03 days .If you want to have a decent breakfast? try to get up early and get your BF between 06.0-07.00 or be the last bird .After 08.00 ,it was hard to get a table and you had to clear the leftovers of previous guests to get your own table..... Staff at BF were not friendly and professional enough, the FnB mgr did not do a good job as I myself got in a bad experience that is too lengthy to write here.
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Dear Dinh, Warm greetings from the FLC Grand Halong. Thank you for taking the time to complete the on-line guest questionnaire relating to your recent stay at the FLC Grand Halong. Based on the ratings given to us, it is really disappointing to see that our accommodation and service could not meet your expectation during the stay. Please kindly accept many of my apologies for the poor impression that we have given you on this occasion. Please rest assured that your comment will be shared with our Hotel management and also Team member for review. Despite the disappointments, we truly hope that you as a valued client will allow us another opportunity of welcoming you back to FLC Grand Halong at some point in the future. Kind regards, Tom Van Tuijl General Manager
Exceptional”
Thank you for your kind service during our stay. I found some reasons to come back but with your a little bit of focus such as room amenities and bathroom floor condition, also a convenience or mini-mart and it would be great. The staffs in buffet are not trained well, especially the hygiene such as finger nails, picking their nose, a bit of stiff of face during service, not much smiley appearing in their connection... Again, many thanks to your great team with highly appreciated of your hospitality.
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Dear Valued Guest, Thank you for taking the time to post your nice comments about your stay with us recently. Your feedback is so valuable for us to improve our service day by day. I'm very happy to see you and your family had such a nice experience with us. We strive to promote the spirit of Vietnamese hospitality and I'm so fortunate to have such a caring and smiling group of associates across all levels to deliver caring service. Hope to welcome you back for another enjoyable stay in the future. Best Regards, Nguyen Bich Nhung Executive Assistance Manager
Very good”
They could not find my booking in their system and we have to wait for nearly 3hrs for them to sort out the room. And then they gave us the wrong type of room, wrong room number, room that didn’t have enough beds. It took me several trips to the reception to sort thing out. No welcome drink as stated. They didn’t update our new room number in the system so every time we have lunch (which included with the room), we had to explain again and again why our room number wasn’t on the list. The male staff didn’t look friendly. Actually the staffs didn’t look cheerful and smiley. Except for the bell boys.
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Dear Loan, Greetings from FLC Halong. Sincere thanks for taking your valued time to give us your feedback. We are very sorry that our service did not meet your expectations. We will absorb your comments and improvements in the near future to bring you and everyone a better experience. Overall I hope that you enjoyed your stay at FLC Halong and appreciate your valuable feedback. We look forward to welcoming you next time at FLC Halong. Best regards, Tom Van Tuijl General Manager
This is the worst hotel in Vietnam”
This is a new Hotel & Resort. That is it.! First thing, Restaurant is no good and expensive. Taste is bad. Also, Room service menu is only 5 dishes. Only Vietnamese food. At least, Golf section is great. Only one place in Halong 한쿡 사람들은 가성비 안조쿠요. 3층 식당 부폐 쓰레기에요. 인당 3만원인데 기사 식당 수준.. 절대 가지마시고 골프만 치세요..
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Dear jeonghwan, Greetings from FLC Grand Halong Hotel, I am concerned that we were unable to truly live up to your expectation, but delighted to apprise you of the fact that the points mentioned in your comments are currently under review. Please rest assured that your feedback with respect to Room service's menu and price has been shared with our Food and Beverage Director and Executive Chef so that we will review and make changing. With this in mind, we once again thank you for your feedback and we do look forward to having the opportunity of being able to welcome you back when you have reason to visit Halong. Kind regards, Tom Van Tuijl General Manager
Absolutely good!!!!”
This hotel was nothing to complain. Room, Swimming fool...good enough...just one thing not satisfied was the resaurant
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Dear OH, Thank you very much for the positive feedback, our staff is proud to be recognized by our valued guests. We look forward for greeting you again in FLC Grand Hotel. Kind regards, Tom Van Tuijl (Mr.) General Manager
Quality, service and professionalism”
Thanks to the enthusiasm and friendliness of all hotel staffs for helping us to have a memorable stay at the hotel. Special thanks to Mr. David Vanhove for being kind and thoughtful.
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Dear Linh, Thank you for your generous feedback and we are glad to note overall you had a great stay and carried memorable moments back. It is through comments like yours that we get the inspiration to enhance our services and we are grateful that you give us the opportunity to serve you. We look forward to welcome you and your family back in not too distant a future. Have a good day ahead! Warm Regards, Tom Van Tuijl General Manager
Good”
The staff was very friendly, helpful and professional. Quiet and spacious room, comfortable bed and nice decoration.
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Dear Trang, Thank you very much for the positive feedback, our staff is proud to be recognized by our valued guests. We look forward for greeting you again in FLC Grand Hotel. Kind regards, Tom Van Tuijl (Mr.) General Manager