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FLC Halong Bay Golf Club & Luxury Resort
FLC Halong Bay Golf Club & Luxury Resort
FLC Halong Bay Golf Club & Luxury Resort
FLC Halong Bay Golf Club & Luxury Resort
FLC Halong Bay Golf Club & Luxury Resort
FLC Halong Bay Golf Club & Luxury Resort
FLC Halong Bay Golf Club & Luxury Resort

Removed from saved list

8.4

Excellent

727 reviews

727 reviews

View19
Breakfast8
Housekeeping6
See map

8.3

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Bai Chay Bridge 4.6 km
Luon Caves 8.9 km
Dau Go Gotto 10.5 km
Dong Thien Cung 10.5 km
Hon Ga Choi Island 11.0 km
Soi Sim Island 11.8 km
Sung Sot Cave 12.0 km
Cua Van Fishing Village 16.0 km
Nearby landmarks
Trạm Y tế phường Hồng Hải 790 m
BigC 950 m
Trung tâm Sinh hoạt Công Nhân 1.0 km
Hòn Bằng 1.0 km
Nhà thi đấu Đa Năng Núi Béo 1.0 km
Pharmacy 1.1 km
Nhà Thi đấu TDTT Quảng Ninh 1.2 km
Nhà thi đấu TDTT tỉnh Quảng Ninh 1.2 km
Quang Ninh Museum 1.3 km
Hòn Cam 1.3 km

FLC Halong Bay Golf Club & Luxury Resort

Nguyen Van Cu Street; Hong Hai Ward; Ha Long City; Vietnam, Hon Gai Port, Ha Long, Vietnam, 200000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Hon Gai Port part of Ha Long, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sung Sot Cave. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Excellent view

Free Wi-Fi in all rooms!

Sauna

100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
Mind - Body
Yoga room
Important announcement -- "1. Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.<br> 2. Considering the Coronavirus (COVID-19) circumstances, we request that you check travel restrictions and relevant travel advisories before booking and traveling.<br> 3. As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.<br> 4. 24 Dec 2021 and 31 Dec 2021: Gala Dinner is included in the room rate for Standard number of guest; but not included in extra person surcharge. Festive & Holidays 2022: surcharge of the compulsory meal is not included in the room rate and will be collected at check-in."
Announcements by hotel (1)
1. Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.<br> 2. Considering the Coronavirus (COVID-19) circumstances, we request that you check travel restrictions and relevant travel advisories before booking and traveling.<br> 3. As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.<br> 4. 24 Dec 2021 and 31 Dec 2021: Gala Dinner is included in the room rate for Standard number of guest; but not included in extra person surcharge. Festive & Holidays 2022: surcharge of the compulsory meal is not included in the room rate and will be collected at check-in.

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Spa

Swimming pool [indoor]

Luggage storage

Kids club

This property is in high demand!

13 travelers have booked today.

Value for money8.3
Location rating8.3
Nearest airportCat Bi International Airport (HPH)
Distance to airport42.5 km

Rooms available at FLC Halong Bay Golf Club & Luxury Resort

Premium Deluxe
...
  • Room size: 45 m²/484 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Double Deluxe Golf View
...
  • Room size: 45 m²/484 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Bay View King
...
  • Room size: 45 m²/484 ft²
  • Bay view
  • 1 king bed
Enter dates to see prices
Grand Suite
...
  • Room size: 90 m²/969 ft²
  • Outdoor view
  • 1 king bed and 2 single bed...
Enter dates to see prices
Deluxe Twin Bay View Non-Smoking
...
  • Room size: 45 m²/484 ft²
  • Bay view
  • 2 single beds
Enter dates to see prices
Grand Suite Sea View
...
  • Room size: 90 m²/969 ft²
  • Bay view
  • 1 king bed and 2 single bed...
Enter dates to see prices
Executive Double
...
  • Room size: 45 m²/484 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Golf View
...
  • Room size: 45 m²/484 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Executive Double Sea View
...
  • Room size: 45 m²/484 ft²
  • Bay view
  • 1 double bed
Enter dates to see prices
Executive Grand Suite – Bay View
...
  • Room size: 92 m²/990 ft²
  • Outdoor view
  • 2 single beds and 1 king be...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at FLC Halong Bay Golf Club & Luxury Resort?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to FLC Halong Bay Golf Club & Luxury Resort?

FLC Halong Bay Golf Club & Luxury Resort is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, FLC Halong Bay Golf Club & Luxury Resort has a car park available for guests. Parking is free for guests. If you're looking for an easy way to get around Ha Long with private transportation, the hotel can arrange taxi service.

Is breakfast offered at FLC Halong Bay Golf Club & Luxury Resort?

Wake up to a great buffet breakfast at FLC Halong Bay Golf Club & Luxury Resort.

What is the smoking policy at FLC Halong Bay Golf Club & Luxury Resort?

FLC Halong Bay Golf Club & Luxury Resort does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby FLC Halong Bay Golf Club & Luxury Resort?

Restaurants including Wander Station, Hoang Quan Restaurant and Rock House Pizza are popular in FLC Halong Bay Golf Club & Luxury Resort’s neighborhood which is known as Hon Gai Port.

What popular shopping places are close to FLC Halong Bay Golf Club & Luxury Resort?

Shopping options in FLC Halong Bay Golf Club & Luxury Resort’s Hon Gai Port neighborhood include Ha Long Market.

What are popular attractions near FLC Halong Bay Golf Club & Luxury Resort?

Guests at FLC Halong Bay Golf Club & Luxury Resort can easily visit City Church, Kidoland and Vườn hoa located in the Hon Gai Port area.

What popular natural sightseeing spots are close to FLC Halong Bay Golf Club & Luxury Resort?

FLC Halong Bay Golf Club & Luxury Resort’s nearby natural sights include Sung Sot Cave, Bai Tho Mountain and Hòn Hai - Cô Tiên located in the same Hon Gai Port area.

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See map

Explore the neighborhood

What people love about FLC Halong Bay Golf Club & Luxury Resort

  • 9.6

    Exceptional
    Cleanliness

    "The room is large and clean, comfortable bed."

    Hai

    |

    July 31, 2022

  • 10

    Exceptional
    Staff 

    "Nice service,friendly staff ,nice view Perfect Hotel!!"

    So

    |

    July 27, 2022

  • 8.8

    Excellent

    "Good facility In the hotel."

    Chamnan

    |

    July 10, 2022

Property ranking|Compared to 759 Ha Long properties
See all rankings
Room size
55 sqm.
Cleanliness score
8.9/10
Value for money score
8.4/10
Cheapest price score
Bigger than
95
%
of Ha Long properties
Better than
93
%
of Ha Long properties
Better than
90
%
of Ha Long properties
Better than
88
%
of Ha Long properties
Overall rating:

8.4

Excellent
727 reviews
Cleanliness
8.9
Facilities
8.6
Location
8.3
Read all reviews >
What travelers say they love:
Breakfast was good with western options.
Jenny from Vietnam
Couple
More about FLC Halong Bay Golf Club & Luxury Resort

More about FLC Halong Bay Golf Club & Luxury Resort

FLC Halong Bay Golf Club & Luxury Resort

At FLC Halong Bay Golf Club & Luxury Resort, guests are bound to have a stress-free stay. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi services provided by FLC Halong Bay Golf Club & Luxury Resort makes it easy to plan your day trips, sightseeing, and more around Ha Long.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at FLC Halong Bay Golf Club & Luxury Resort thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel.
All rooms at FLC Halong Bay Golf Club & Luxury Resort are designed for comfort. For your comfort, some rooms at the hotel are equipped with air conditioning. In-room entertainment amenities are available in some rooms and include television and cable TV. In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar at your disposal.
FLC Halong Bay Golf Club & Luxury Resort also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at FLC Halong Bay Golf Club & Luxury Resort begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar.
Apart from amenities and services, FLC Halong Bay Golf Club & Luxury Resort goes the extra mile to make sure all guests make the most of their time. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the salon, steam room, spa and sauna. Spend some time relaxing at the hotel's pool.
Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the hotel's yoga room and golf course on site. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the souvenir shops available right on-site.


Reasons to stay here

Get more than you bargain for here, which scores value for money higher than 89% of the city's accommodation.
Facilities at this hotel are rated higher than 92% of other accommodations in the city.
Past guests love the cleanliness here, ranking it higher than 92% of the city's accommodation.

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Amenities and facilities
Excellent
Facilities

8.6

Most talked about facilities

Breakfast

4 mentions

Swimming Pool

4 mentions

Beach

2 mentions

Food & Dining

1 mention

Languages spoken

  • English
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Golf course [on-site]
  • Karaoke
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours
  • Yoga room

Cleanliness and safety

  • Breakfast in room
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Chapel
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shrine
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Taxi service

Available in all rooms

  • Additional toilet
  • Air conditioning
  • Bathrobes
  • Closet
  • Desk
  • Free bottled water
  • Hair dryer
  • Mini bar
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Socket near the bed
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • Buffet
Restaurants on site

BAMBOO Restaurant

  • Cuisine: Vietnamese

OLIVE-ITALIAN Restaurant

  • Cuisine: Italian
Location
Nguyen Van Cu Street; Hong Hai Ward; Ha Long City; Vietnam, Hon Gai Port, Ha Long, Vietnam, 200000
Excellent
Location

8.3

Airports

  • Cat Bi International Airport (HPH)
    42.5 km

Public transportation

  • Halong Train Station
    10.7 km

Hospital or clinic

  • Trạm Y tế phường Hồng Hải
    790 m

Shopping

  • Bai Chay Commercial Center
    6.0 km
What's nearby

Popular landmarks

  • Bai Chay Bridge
    4.6 km
  • Luon Caves
    8.9 km
  • Dau Go Gotto
    10.5 km
  • Dong Thien Cung
    10.5 km
  • Hon Ga Choi Island
    11.0 km
  • Soi Sim Island
    11.8 km
  • Sung Sot Cave
    12.0 km
  • Cua Van Fishing Village
    16.0 km

Nearby landmarks

  • Trạm Y tế phường Hồng Hải
    790 m
  • BigC
    950 m
  • Trung tâm Sinh hoạt Công Nhân
    1.0 km
  • Hòn Bằng
    1.0 km
  • Nhà thi đấu Đa Năng Núi Béo
    1.0 km
  • Pharmacy
    1.1 km
  • Nhà Thi đấu TDTT Quảng Ninh
    1.2 km
  • Nhà thi đấu TDTT tỉnh Quảng Ninh
    1.2 km
  • Quang Ninh Museum
    1.3 km
  • Hòn Cam
    1.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Others
  • Chính sách phụ thu thêm người:
    + Trẻ em 0 - 5 tuổi được miễn phí khi ở chung giường với ba mẹ
    + Trẻ em từ 6 tuổi đến 11 tuổi cần thanh toán thêm phụ thu
    + Trẻ em từ 12 tuổi trở lên được tính như người lớn, yêu cầu sử dụng giường phụ và cần thanh toán thêm phụ thu
    ***Riêng với chính sách giá có bao gồm bữa ăn chính: Trẻ em 3 - 5 tuổi cần thanh toán thêm phụ thu
    Tuổi được tính theo năm sinh, không tính theo ngày tháng sinh
    Mỗi phòng được kê tối đa 01 giường phụ và tùy thuộc vào tình trạng giường phụ sẵn có
    Mỗi phòng được lưu trú tối đa 2 bé dưới 12 tuổi
  • Các ngày lễ, tết và mùa cao điểm (15/5-15/8): Giá phòng chưa bao gồm bữa ăn bắt buộc và phụ phí này sẽ được thu khi khách nhận phòng tại khách sạn.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

The property

  • Number of rooms 649
Property announcements

1. Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.
2. Considering the Coronavirus (COVID-19) circumstances, we request that you check travel restrictions and relevant travel advisories before booking and traveling.
3. As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.
4. 24 Dec 2021 and 31 Dec 2021: Gala Dinner is included in the room rate for Standard number of guest; but not included in extra person surcharge. Festive & Holidays 2022: surcharge of the compulsory meal is not included in the room rate and will be collected at check-in.

Reviews of FLC Halong Bay Golf Club & Luxury Resort from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.9
Facilities8.6
Location8.3
Service8.4
Value for money8.3
High score for Ha Long
Rating
9+ Exceptional (111)
8-9 Excellent (31)
7-8 Very Good (37)
6-7 Good (10)
<6 Below Expectation (44)
Time of the year
Mar - May (57)
Jun - Aug (109)
Sep - Nov (26)
Dec - Feb (41)
All guests (727)
All room types
All languages

Show reviews that mention 

Showing 233 verified guest comments
12345
10.0
Exceptional
Ismael from United States
Couple
Double Deluxe Golf View
Stayed 1 night in April 2019

Suite with Bay View”

Amazing hotel! The view of the Bay from the room was mind-blowing. Also, great view from the pool and the restaurant. The staff were very helpful. Everything about this hotel was excellent. I've been to many other 5-star resorts in Vietnam and this one takes the cake. A lot of the staff speaks English and they have a lot of westerners working around. They've got a very nice infinity pool with view of the Bay. The restaurant frankly was not too impressive. They had a great variety of food, a lot of different kinds of food in fact. However the taste and quality of the food didn't impress me, it wasn't bad, it just wasn't as excellent as all the other things this resort has to offer. I blame it on the holidays, too many people were at the hotel during this festive weekend. They were still building the rooftop so I didn't have access to that yet. They have an awesome golf course with all the things you'd expect from a 5-star resort. The check-out process took quite a long time (again, do to this weekend being a holiday weekend.) I fully recommend this resort for couples or families, it was amazing.

Reviewed April 16, 2019

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Dear Ismael, Warm greetings from the FLC Grand Hotel Halong. Thank you for taking the time to complete valued feedback relating to your recent stay at the FLC Grand Hotel Halong. It is very important for us that you have a good stay at our hotel. If there is anything that you feel we could do better, I would be pleased to hear your comments. With this in mind, we once again thank you for your feedback and we do look forward to having the opportunity of being able to welcome you back ‘home’ when you have reason to visit Halong. Until then, Kind regards, Tom Van Tuijl General manager

Responded January 29, 2020
FLC Halong Bay Golf Club & Luxury Resort
10.0
Exceptional
Maya from United Arab Emirates
Group
Deluxe Bay View King
Stayed 1 night in September 2019

Amazing staff , restaurants in the facility where great and a stunning location to match!”

Would recomend FLC to anyone travelling to Halong bay, the hotel staff were so accomodating and helpful, location with views to match 'breathtaking' , a must if you are in the area!

Reviewed October 04, 2019

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Dear Maya, Greetings from FLC Grand Halong Hotel! It was indeed a pleasure to have you and your family stay with us. We are grateful for your kind and generous words about our hotel and truly pleased to know you had a great stay with us. Thank you for appreciating the work and assistance rendered by our staffs, in making your stay more comfortable. We would look forward to welcome you back to your new home in Halong in not too distant a future. Best regards, Tom Van Tuijl General Manager

Responded November 20, 2019
FLC Halong Bay Golf Club & Luxury Resort
10.0
Exceptional
Jennifer from South Africa
Family with teens
Double Deluxe Golf View
Stayed 2 nights in July 2019

Exceptional”

This resort is absolutely wonderful for those who wish to relax and unwind. There is no need to leave the resort and go anywhere if you wish to chill and spoil yourself without having to do anything, although there is a free shuttle in and out of town. All amenities are pristine and very well maintained. The friendly staff are extremely eager to help and assist you in any way they can. I thoroughly enjoyed my stay and hope to return again as soon as possible. I would recommend FLC resort to anyone in need of a well deserved holiday.

Reviewed July 06, 2019

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Dear Ms. Jennifer, Warm greetings from the FLC Grand Halong Hotel. Thank you for taking the time to complete the on-line guest questionnaire relating to your recent stay at the FLC Grand HalongBased on the rating you have given to us, it appears that you enjoyed your overall stay. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. Please rest assured all the details of which will be shared with all our Team members, we do look forward to having the opportunity of being able to welcome you back ‘home’ when you have reason to visit Halong Until then, Kind regards, Tom van Tuijl

Responded January 29, 2020
FLC Halong Bay Golf Club & Luxury Resort
9.2
Exceptional
Jenny from Vietnam
Couple
Deluxe Bay View King
Stayed 3 nights in March 2020

The Ghost Hotel but with dedicated staff”

We stayed here during the Corona outbreak. The hotel had increased check in procedures for health safety and a nurse on stand by. We went mid week and it was empty! Only 3ish rooms occupied in the hotel which made the whole experience very bizarre. The hotel is beautiful and has a great view over the bay. We were met by Alex at reception who was amazing. We loved the indoor pool and gym. Breakfast was good with western options. The first day was a buffet which was silly for so few people so they moved it to table service. We ate dinner in both the Bamboo and Olive restaurants. The male manager of the Bamboo restaurant was FANTASTIC with my dietary requirements. The food was good and reasonably priced for a hotel. The staff elsewhere were present however not always sure of their roles and items on menus/how to make them. Overall we had a lovely but surreal time in this hotel.

Reviewed March 18, 2020

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Dear Jenny, Warm greetings from FLC Grand Halong Hotel! Thank you for taking your time to share with us your experience of recent stay at our property. I hope our hotel and professionalism of our employees create for you memorable experience. We look forward to see you again. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long. Kind regards, Tom Van Tuijl General Manager

Responded October 24, 2020
FLC Halong Bay Golf Club & Luxury Resort
10.0
Exceptional
David
Couple
Double Deluxe Golf View
Stayed 2 nights in November 2019

Amazing facilities, amazing view, cool hotel”

We spent two nights in FLC and it's true luxury with all the facilities, view, food and the rest. But only staff needs some more training in English, few of them speak well!!

Reviewed November 20, 2019

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Dear Mr. David, Thank you for taking your time to share with us your good experience of recent stay at our property. I'm so glad that you enjoyed this time in FLC Halong. Now we have spacial English training program for our employees and I hope in nearest future communication problerm will be solved. Thank you for being our guest. Best regards, Tom Van Tuijl General Manager

Responded December 12, 2019
FLC Halong Bay Golf Club & Luxury Resort
9.2
Exceptional
lorina from Taiwan
Family with teens
Grand Suite Sea View
Stayed 3 nights in July 2019

Exceptional”

We enjoyed our 4days stayed at FLC ... I would like to thanks the management for inviting us to have breakfast at the executive lounge.. very much appreciated.. nice room, staff and services. Beautiful hotel.

Reviewed July 13, 2019

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Dear lorina, Thank you for having taken the time to share with us your experience regarding your recent stay at our property. Based on the ratings you have given to us, I am delighted to see that you enjoyed your stay. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. Please rest assured all the details of which will be shared with all our Team members. With this in mind, thank you once again for your positive feedback about FLC Grand Halong and the team members. We truly look forward to welcoming you back to our hotel at some point in the future. Sincerely, Tom Van Tuijl General Manager

Responded January 29, 2020
FLC Halong Bay Golf Club & Luxury Resort
10.0
Exceptional
QUOC from Vietnam
Family with young children
Deluxe Bay View King
Stayed 2 nights in April 2019

Very nice place to stay in Halong”

Nice experience staying at this hotel. Everything was clean, the staffs were very friendly, the indoor pool helped us a lot because our children can not use the outside pool because of cold. The foods in restaurant were a little bit expensive but very delicious and worth the money. I would recommend this hotel to everyone wants to go to Halong for the new experience without going to the beach.

Reviewed May 23, 2019

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Dear Quoc, Thank you for choosing our hotel and for taking the time to write a review! I hope you and your family have enjoyed your stay with us. If you have a chance to visit Halong one more time, we will be happy to see you again. Kind regards Tom Van Tuijl (Mr.) General manager

Responded January 29, 2020
FLC Halong Bay Golf Club & Luxury Resort
8.4
Excellent
Cuong
Family with young children
Grand Suite
Stayed 2 nights in July 2019

Best place to stay and enjoy vacation in Halong.”

By my mistake I booked wrong date. So staff not help much, just after I contact Agoda and take extra fee too. Anyway, Halong only have few 5 star hotel, then it's best place to stay and have great view on top op mountain to ocean and bay. Some facilities not working or old need replace. Food is good too.

Reviewed August 01, 2019

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Dear Mr. Cuong, Thank you for taking the time to complete the on-line guest questionnaire relating to your recent stay at the FLC Grand Halong. As you know the booking via Agoda is non refundable and non changable and any changing must come back with source of the booking hence our staff can not help you in this case but we tried our best to offered the changing date for you. Our hotel have many promotion and having flexible rate so I think will be easy for you to make booking in the future. Based on the rating you have given to us, it appears that you enjoyed your overall stay. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. Please rest assured all the details of which will be shared with all our Team members. I do look forward to having the opportunity of being able to welcome you back when you have reason to visit Halong. Kind regards, Tom Van Tuijl General Manager

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FLC Halong Bay Golf Club & Luxury Resort
8.8
Excellent
Son from Vietnam
Family with young children
Premium Deluxe
Stayed 1 night in June 2020

Hill top location, no beach”

Nice view of the bay, beautiful swimming pool. Adjacent to a nice golf course. Can be pricey

Reviewed June 08, 2020

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Dear Son, Warm greetings from FLC Grand Halong Hotel! Thank you for taking your time to share with us your experience of recent stay at our property. I hope our hotel and professionalism of our employees create for you memorable experience. We look forward to see you again. Thank you to be our guest and we do hope to welcome you back in the near future with another great experience at FLC Grand Ha Long. Kind regards, Tom Van Tuijl General Manager

Responded October 24, 2020
FLC Halong Bay Golf Club & Luxury Resort
10.0
Exceptional
Therron from United States
Family with teens
Grand Suite Sea View
Stayed 2 nights in July 2019

Beautiful room,, excellent staff, great views, best value in Halong Bay ares”

Just an incredible property. We selected the 2 bedroom suite with a view overlooking the pool and Bay. Staff is incredible and accommodating. Best room we have ever stayed in - and have stayed in many. Highest of recommendations

Reviewed July 21, 2019

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Dear Therron, Warm greetings from FLC Grand Halong Hotel. Thank you for having taken the time to share with us your experience regarding your recent stay at our property. Based on the ratings you have given to us, I am delighted to see that you enjoyed your stay. While we strive hard to exceed the expectations of our guests, it is always a delight to receive such positive feedback. Please rest assured all the details of which will be shared with all our Team members. With this in mind, thank you once again for your positive feedback about FLC Grand Halong and the team members. We truly look forward to welcoming you back to our hotel at some point in the future. Sincerely, Tom Van Tuijl General Manager

Responded January 29, 2020
FLC Halong Bay Golf Club & Luxury Resort
10.0
Exceptional
David from Australia
Couple
Double Deluxe Golf View
Stayed 1 night in August 2019

Exceptional”

Classy and stylish 5star hotel with breathtaking views and mouthwatering food. Golf course is one of the best in Vietnam also. See you again!!!!!!

Reviewed August 13, 2019

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Dear Mr. David, “Xin chao” Thank you very much for your kind review and we are pleased to know that your family had a fantastic time with us. At FLC, guest satisfaction is always our top priority, please rest assured we would still strive for better and better services so that every visit will be a memorable experience. We are very much looking forward to welcoming you back at FLC Ha Long Golf Club & Luxury Resort - the holiday paradise of Vietnam! Best Regards, Nguyen Bich Nhung Executive Assistance Manager

Responded September 24, 2019
FLC Halong Bay Golf Club & Luxury Resort
9.6
Exceptional
Linh from Vietnam
Family with young children
Grand Suite Sea View
Stayed 1 night in October 2019

Good resort”

This resort is not completed so it is a little noisy. Good breakfast That day was my husband’s birthday, they gave him a birthday cake in the evening, we are really suprised. Indoor pool is small and cold.

Reviewed October 29, 2019

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Dear Linh, Greetings from FLC Grand Halong. Thank you for your feedback. It's so valuable for us to manage and improve our service. We do hope to welcome you back to FLC Halong in the nearest future. Kind Regards, Tom Van Tuijl General Manager

Responded November 20, 2019
FLC Halong Bay Golf Club & Luxury Resort
6.0
ENG from Singapore
Couple
Executive Double Sea View
Stayed 2 nights in August 2019

Expensive resort without proper manage”

The resort is new and set in hill. No grab car is available so if want taxi must go through front desk. Do not book any executive room as you only pay more as the room size is the same as deluxe room and no access to the lounge even though there is a executive lounge in the hotel as Agoda rate is being discriminated here! Check in is okey but checkout is a nightmare especially during weekend it may take more than half n hour just to check out! Breakfast is basic nothing to mention and the outdoor pool is not that big consider this is a huge resort and food price is expensive here as well!

Reviewed August 21, 2019

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Dear Valued Guest, Firstly, thank you for bringing this to our attention. On behalf of Hotel Management Team, I'm very sorry your experience did not match your expectations. We are looking into these issue (grab car, check out process) that you mention in this review and hope to resolve it promptly and accurately. We truly appreciate your review and we do hope to welcome you back at FLC Ha Long to try our better service. Best Regards, Nguyen Bich Nhung Executive Assistance Manager

Responded September 24, 2019
FLC Halong Bay Golf Club & Luxury Resort
7.2
Very good
đinh from Vietnam
Family with teens
Deluxe Bay View King
Stayed 3 nights in July 2019

Great Location/Facilities put poor on the others ..”

Pros: great location,new facilities ,nice birthday cake, with wonderfully little bouquet of rose even though we did not know who sent these presents as the accompanying card has no signature/name on. Cons: You pay for 04 rooms starting 14.30 ,one room ready at ~13g30 but your other 03 rooms got ready only after 15.00,no apologies or explanation.Less is more,clever huh ? Breakfast menu is poor and same for 03 days .If you want to have a decent breakfast? try to get up early and get your BF between 06.0-07.00 or be the last bird .After 08.00 ,it was hard to get a table and you had to clear the leftovers of previous guests to get your own table..... Staff at BF were not friendly and professional enough, the FnB mgr did not do a good job as I myself got in a bad experience that is too lengthy to write here.

Reviewed July 18, 2019

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Dear Dinh, Warm greetings from the FLC Grand Halong. Thank you for taking the time to complete the on-line guest questionnaire relating to your recent stay at the FLC Grand Halong. Based on the ratings given to us, it is really disappointing to see that our accommodation and service could not meet your expectation during the stay. Please kindly accept many of my apologies for the poor impression that we have given you on this occasion. Please rest assured that your comment will be shared with our Hotel management and also Team member for review. Despite the disappointments, we truly hope that you as a valued client will allow us another opportunity of welcoming you back to FLC Grand Halong at some point in the future. Kind regards, Tom Van Tuijl General Manager

Responded January 29, 2020
FLC Halong Bay Golf Club & Luxury Resort
10.0
Exceptional
Vu from Vietnam
Family with young children
Grand Suite Sea View
Stayed 2 nights in August 2019

Exceptional”

Thank you for your kind service during our stay. I found some reasons to come back but with your a little bit of focus such as room amenities and bathroom floor condition, also a convenience or mini-mart and it would be great. The staffs in buffet are not trained well, especially the hygiene such as finger nails, picking their nose, a bit of stiff of face during service, not much smiley appearing in their connection... Again, many thanks to your great team with highly appreciated of your hospitality.

Reviewed August 14, 2019

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Dear Valued Guest, Thank you for taking the time to post your nice comments about your stay with us recently. Your feedback is so valuable for us to improve our service day by day. I'm very happy to see you and your family had such a nice experience with us. We strive to promote the spirit of Vietnamese hospitality and I'm so fortunate to have such a caring and smiling group of associates across all levels to deliver caring service. Hope to welcome you back for another enjoyable stay in the future. Best Regards, Nguyen Bich Nhung Executive Assistance Manager

Responded September 24, 2019
FLC Halong Bay Golf Club & Luxury Resort
8.0
Excellent
Loan from Vietnam
Family with young children
Double Deluxe Golf View
Stayed 2 nights in June 2019

Very good”

They could not find my booking in their system and we have to wait for nearly 3hrs for them to sort out the room. And then they gave us the wrong type of room, wrong room number, room that didn’t have enough beds. It took me several trips to the reception to sort thing out. No welcome drink as stated. They didn’t update our new room number in the system so every time we have lunch (which included with the room), we had to explain again and again why our room number wasn’t on the list. The male staff didn’t look friendly. Actually the staffs didn’t look cheerful and smiley. Except for the bell boys.

Reviewed June 15, 2019

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Dear Loan, Greetings from FLC Halong. Sincere thanks for taking your valued time to give us your feedback. We are very sorry that our service did not meet your expectations. We will absorb your comments and improvements in the near future to bring you and everyone a better experience. Overall I hope that you enjoyed your stay at FLC Halong and appreciate your valuable feedback. We look forward to welcoming you next time at FLC Halong. Best regards, Tom Van Tuijl General Manager

Responded January 30, 2020
FLC Halong Bay Golf Club & Luxury Resort
3.6
jeonghwan from Vietnam
Family with young children
Premium Deluxe
Stayed 1 night in July 2019

This is the worst hotel in Vietnam”

This is a new Hotel & Resort. That is it.! First thing, Restaurant is no good and expensive. Taste is bad. Also, Room service menu is only 5 dishes. Only Vietnamese food. At least, Golf section is great. Only one place in Halong 한쿡 사람들은 가성비 안조쿠요. 3층 식당 부폐 쓰레기에요. 인당 3만원인데 기사 식당 수준.. 절대 가지마시고 골프만 치세요..

Reviewed July 29, 2019

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Dear jeonghwan, Greetings from FLC Grand Halong Hotel, I am concerned that we were unable to truly live up to your expectation, but delighted to apprise you of the fact that the points mentioned in your comments are currently under review. Please rest assured that your feedback with respect to Room service's menu and price has been shared with our Food and Beverage Director and Executive Chef so that we will review and make changing. With this in mind, we once again thank you for your feedback and we do look forward to having the opportunity of being able to welcome you back when you have reason to visit Halong. Kind regards, Tom Van Tuijl General Manager

Responded January 29, 2020
FLC Halong Bay Golf Club & Luxury Resort
10.0
Exceptional
Oh from South Korea
Family with young children
Double Deluxe Golf View
Stayed 1 night in April 2019

Absolutely good!!!!”

This hotel was nothing to complain. Room, Swimming fool...good enough...just one thing not satisfied was the resaurant

Reviewed April 21, 2019

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Dear OH, Thank you very much for the positive feedback, our staff is proud to be recognized by our valued guests. We look forward for greeting you again in FLC Grand Hotel. Kind regards, Tom Van Tuijl (Mr.) General Manager

Responded January 29, 2020
FLC Halong Bay Golf Club & Luxury Resort
10.0
Exceptional
Linh from Vietnam
Family with young children
Double Deluxe Golf View
Stayed 1 night in September 2019

Quality, service and professionalism”

Thanks to the enthusiasm and friendliness of all hotel staffs for helping us to have a memorable stay at the hotel. Special thanks to Mr. David Vanhove for being kind and thoughtful.

Reviewed October 30, 2019

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Dear Linh, Thank you for your generous feedback and we are glad to note overall you had a great stay and carried memorable moments back. It is through comments like yours that we get the inspiration to enhance our services and we are grateful that you give us the opportunity to serve you. We look forward to welcome you and your family back in not too distant a future. Have a good day ahead! Warm Regards, Tom Van Tuijl General Manager

Responded November 20, 2019
FLC Halong Bay Golf Club & Luxury Resort
10.0
Exceptional
Trang from Vietnam
Couple
Deluxe Bay View King
Stayed 2 nights in April 2019

Good”

The staff was very friendly, helpful and professional. Quiet and spacious room, comfortable bed and nice decoration.

Reviewed May 26, 2019

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Dear Trang, Thank you very much for the positive feedback, our staff is proud to be recognized by our valued guests. We look forward for greeting you again in FLC Grand Hotel. Kind regards, Tom Van Tuijl (Mr.) General Manager

Responded January 29, 2020
FLC Halong Bay Golf Club & Luxury Resort
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