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Lobby, Family Country Hotel and Convention Centre in General Santos City
Deluxe Room - View, Family Country Hotel and Convention Centre in General Santos City
Lobby, Family Country Hotel and Convention Centre in General Santos City
Swimming pool [outdoor], Family Country Hotel and Convention Centre in General Santos City
Coffee shop, Family Country Hotel and Convention Centre in General Santos City
Exterior view, Family Country Hotel and Convention Centre in General Santos City
Restaurant, Family Country Hotel and Convention Centre in General Santos City

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6.6

Good

101 reviews

101 reviews

Housekeeping1
See map
See map

7.8

Very good

Location rating score

Very good location
Parking
Available
Nearby landmarks
KCC Mall 190 m
KCC Supermarket 250 m
Veranza 350 m
Gaisano Mall 420 m
Gaisano Supermarket 450 m
Caritas Health Shield General Santos 500 m
SM City General Santos 550 m
Socsargen Hospital 600 m
SM City GenSan 650 m
Saint Paul Novitiate Park 700 m

Family Country Hotel and Convention Centre

Mateo Road , Lagao (General Santos), General Santos City, Philippines, 9500 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Lagao (General Santos) part of General Santos City, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous General Santos International Airport. Rated with 3.5 stars, this high-quality property provides guests with access to massage, restaurant and outdoor pool on-site.

Highlights

Check-in [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Wellness

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Workout and Leisure
Swimming pool [outdoor]

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Free Wi-Fi in all rooms!

Luggage storage

Swimming pool [outdoor]

Restaurants

Your dates are popular among travelersUsers are booking a place in General Santos City every 24 minutes on Agoda.com
Value for money6.5
Location rating7.8
Nearest airportGeneral Santos International Airport (GES)
Distance to airport11.4 km

Rooms available at Family Country Hotel and Convention Centre

Presidential Suite
...
  • Room size: 48 m²/517 ft²
  • Balcony/terrace
  • 1 queen bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices
Standard Room
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
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Superior Room
...
  • Shower
  • 1 queen bed
Enter dates to see prices
Presidential Suite(1 Queen Bed)
...
    Enter dates to see prices
    Deluxe Room (No Window)
    ...
      Enter dates to see prices
      Single
      ...
        Enter dates to see prices
        Presidential Suite Queen Bed
        ...
          Enter dates to see prices
          Presidential Suite (no window)
          ...
            Enter dates to see prices

            Frequently asked questions

            What time is check-in and check-out at Family Country Hotel and Convention Centre?

            Check-in is from 02:00 PM. You may request early check-in during booking, subject to availability. Guests checking in before the designated period may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

            How do I get to Family Country Hotel and Convention Centre?

            Family Country Hotel and Convention Centre is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service with prices and more information. A stay at Family Country Hotel and Convention Centre also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Family Country Hotel and Convention Centre has a car park available for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around General Santos City with private transportation, the hotel can arrange taxi service.

            What are my dining options at Family Country Hotel and Convention Centre?

            Family Country Hotel and Convention Centre features an on-site restaurant for your dining convenience.

            What is the smoking policy at Family Country Hotel and Convention Centre?

            Family Country Hotel and Convention Centre does permit smoking in some areas and is not 100% smoke-free.

            What restaurants are nearby Family Country Hotel and Convention Centre?

            Family Country Hotel and Convention Centre is located in Lagao (General Santos), famous for good restaurants such as Pizza Hut, McDonald's and Mooon Cafe.

            What popular shopping places are close to Family Country Hotel and Convention Centre?

            Family Country Hotel and Convention Centre is located in Lagao (General Santos) area which features shopping places such as KCC Mall, Veranza and Gaisano Mall.

            What are popular attractions near Family Country Hotel and Convention Centre?

            Family Country Hotel and Convention Centre is located in Lagao (General Santos) area, which is famous for attractions such as Hope Church, Sts. Peter and Paul Parish and Lakas Angkan Ministry.

            What popular natural sightseeing spots are close to Family Country Hotel and Convention Centre?

            Family Country Hotel and Convention Centre is located in the Lagao (General Santos) area, which is famous for natural sightseeing destinations such as Saint Paul Novitiate Park and Mabuhay IT Park.

            See map

            Explore the neighborhood

            What people love about Family Country Hotel and Convention Centre

            • 9.6

              Exceptional
              Location

              "Great location , good food , comfortable room would stay here again"

              Mark

              |

              January 21, 2023

            • 7.6

              Very good
              Staff 

              "Great location and good staff."

              Greg

              |

              November 27, 2022

            Overall rating:

            6.6

            Good
            101 reviews
            Cleanliness
            6.0
            Facilities
            6.2
            Location
            7.8
            Read all reviews >
            More about Family Country Hotel and Convention Centre

            More about Family Country Hotel and Convention Centre

            Family Country Hotel and Convention Centre

            Never miss a single attraction in General Santos City when staying at Family Country Hotel and Convention Centre. Getting around in General Santos City is easy when staying at this hotel, strategically placed right in the heart of the city. No plan is a great plan. Get to whatever interests you in General Santos City, conveniently with a stay at Family Country Hotel and Convention Centre, just 11.3 km from General Santos International Airport.
            Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Taxi and shuttle services provided by the hotel make exploring General Santos City even more convenient.
            Guests can enjoy convenient available parking right at the hotel. Front desk services including concierge service and luggage storage can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's tours. Packing light is possible at Family Country Hotel and Convention Centre thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
            Feeling lazy? In-room conveniences like room service and daily housekeeping let you get the most out of your room time. Smoking is allowed only in the designated smoking areas provided by hotel.
            Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with air conditioning. Some rooms at Family Country Hotel and Convention Centre even come with extra design features such as a balcony or terrace. In-room entertainment amenities are available in some rooms and include daily newspaper, television and cable TV.
            In some select rooms, you can find a refrigerator at your disposal.


            Dining and things to do

            Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's karaoke rooms.
            Family Country Hotel and Convention Centre offers an excellent variety of recreational facilities. End your days in total relaxation with a visit to the massage, located right at the hotel. Spend some time relaxing at the hotel's pool. Cool off on hot days by joining water-world activities like fishing.

            Show less

            Amenities and facilities

            Good
            Facilities

            6.2

            Most talked about facilities

            Breakfast

            7 mentions

            Housekeeping

            6 mentions

            Swimming Pool

            5 mentions

            Food & Dining

            4 mentions

            Languages spoken
            • English
            • Filipino
            Internet access
            • Free Wi-Fi in all rooms!
            • Wi-Fi in public areas
            Things to do, ways to relax
            • Fishing
            • Garden
            • Karaoke
            • Massage
            • Swimming pool [outdoor]
            • Tours
            Cleanliness and safety
            • Face coverings on staff
            • First aid kit
            • Hand sanitizer
            • Physical distancing of at least 1 meter
            • Protective screens in common areas
            • Safe dining setup
            • Staff trained in safety protocol
            • Temperature check for guests and staff
            Dining, drinking, and snacking
            • Coffee shop
            • Restaurants
            • Room service
            Services and conveniences
            • Concierge
            • Daily housekeeping
            • Dry cleaning
            • Elevator
            • Laundry service
            • Luggage storage
            • Smoking area
            For the kids
            • Family room
            • Swimming pool [kids]
            Access
            • Check-in [24-hour]
            • Front desk [24-hour]
            • Pets allowed
            • Security [24-hour]
            Getting around
            • Airport transfer
            • Car park [on-site]
            • Shuttle service
            • Taxi service
            Available in all rooms
            • Air conditioning
            • Daily newspaper
            • Free bottled water
            • Non-smoking
            • Satellite/cable channels
            • Shower

            Location

            Mateo Road , Lagao (General Santos), General Santos City, Philippines, 9500
            Very good
            Location

            7.8

            Airports
            • General Santos International Airport (GES)
              11.4 km
            • Francisco Bangoy International Airport (DVO)
              123.9 km
            Public transportation
            • Yellow Bus Lines Inc
              1.1 km
            Hospital or clinic
            • Caritas Health Shield General Santos
              500 m
            Convenience store
            • 7 Eleven
              590 m
            Cash withdrawal
            • ATM
              320 m
            Distances shown are straight-line distances on the map. Actual travel distances may vary.

            Property policies

            Children and extra beds

            Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

            All children are welcome.

            Infant 0-1 year(s)
            Stay for free if using existing bedding.
            Baby cot/crib may be requested directly from the property.
            Children 2-3 year(s)
            Stay for free if using existing bedding.
            If you need an extra bed, it will incur an additional charge.
            Guests 4 years and older are considered as adults
            Must use an extra bed which will incur an additional charge.
            Others
            • When booking more than 5 rooms, different policies and additional supplements may apply.

            Some helpful facts

            Check-in/Check-out
            • Check-in from14:00
            • Check-out from12:00
            • Reception open until00:00
            Getting around
            • Travel time to airport (minutes)30
            The property
            • Number of floors2
            • Number of restaurants1
            • Number of rooms 77

            Reviews of Family Country Hotel and Convention Centre from real guests

            Provided by verified guests of Agoda
            Cleanliness6.0
            Facilities6.2
            Location7.8
            Room comfort and quality6.7
            Service6.4
            Value for money6.5
            High score for General Santos City
            Rating
            9+ Exceptional (4)
            8-9 Excellent (11)
            7-8 Very Good (17)
            6-7 Good (24)
            <6 Below Expectation (34)
            Time of the year
            Mar - May (27)
            Jun - Aug (13)
            Sep - Nov (14)
            Dec - Feb (36)

            Show reviews that mention 

            Showing 90 verified guest comments
            12345
            10.0
            Exceptional
            Geoff from Australia
            Couple
            Presidential Suite
            Stayed 8 nights in March 2012

            Great Hotel in beatiful surrounds”

            Very friendly, helpful staff

            This is the 5th time I have stayed at the Family Country Hotel and I recommend it wholeheartedly. The staff are very attentive and friendly and nothing is a problem. This is the first time I have stayed in the Presidential Suite as it was my Honeymoon and considering it is only about pesos dearer than a Matrimonial Room I would recommend the Presidential Suite for the extra space.

            Reviewed March 26, 2012

            See room deals

            8.3
            Excellent
            Purita from Philippines
            Couple
            Stayed 1 night in November 2012

            Nice hotel ”

            location

            The Family Hotel and Convention Center has many amenities to offer such as pool, convention, restaurant etc, except the fitness center which is one of the amenities hotel should have. They also have a nice and large surrounding for you to enjoy your stay (their lounge area.) while rooms for two is fit for the needs and enough for the pay. I enjoy eating their breakfast menu for the day, which I ordered: Tuna, specialty of the region, and the warm and Filipino classy surrounding. They also have branch at Airport which offer low cost meal, and the cold lounge within the restaurant. Amazing hotel with it's cost.

            Reviewed November 12, 2012

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            7.0
            Very good
            cherry from Philippines
            Couple
            Stayed 1 night in July 2012

            Better than Boracay”

            Fresh seafoods, friendly staff, very accessible from General Santos City

            The resort is an authentic paradise. It will add more to the resort's attraction if: 1) they have wifi connection in the resort premises; 2) the toilet and bath is directly accessible from the bedroom (no need to step out to the veranda; 3) they would pay attention to details regarding the guest cottages such as broken lighting fixtures, grimy tile grout in the bathroom, windows that cannot be closed properly; 3) they could make use of interior designer for cozier accommodations; 5)they could make use of a landscape designer to enhance the natural landscape; 6) if possible they could clean out the trash in the lagoon area, perhaps it can be used for canoeing and kayaking; 7) the cottage floor need thorough scrubbing; 8) they need to install a nice-looking foot wash near the entry of the cottage to wash-off the sand. Nevertheless, as it is the resort is good and the food is great. Another thing they could make use of a shuttle van or bus to transport guest from the General Santos City to the resort and back. The present arrangement for airport transfer is very expensive and it can turn-off prospective clients.

            Reviewed August 01, 2012

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            10.0
            Exceptional
            arlene from Philippines
            Business traveler
            Stayed 2 nights in January 2013

            value for your money”

            extensive garden

            great location. the staff are very friendly, helpful and accommodating. we had a big room and the free breakfast was really good too. am looking forward to staying in family country when i go back to gensan again.

            Reviewed February 11, 2013

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            8.0
            Excellent
            Mark from United States
            Solo traveler
            Stayed 18 nights in April 2013

            awesome place to relax and meet wonderful people”

            employees, friendly, accommodations

            I had a great time at family country hotel, the staff were more like close friends or family and if i needed something done last minute they were very helpful to get it done. The hotel is very close to all the malls which is great when you come to staff here.

            Reviewed May 15, 2013

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            7.0
            Very good
            DELIA from Philippines
            Couple
            Standard Room
            Stayed 3 nights in February 2013

            A peaceful and quiet place for relaxation”

            The location is far from the busy street of the city.

            Our stay at the family country hotel is a beautiful experience. I love the hotel location with its quite and peaceful place away from the busy street. The rooms are big enough for the twin bed.The services is good. The hotel staff are very accommodating and hospitable.

            Reviewed February 20, 2013

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            9.0
            Exceptional
            Ranulfo from Philippines
            Family with young children
            Deluxe Room
            Stayed 3 nights in June 2012

            Wow location with great service”

            Location proximity to malls, convention center, hotel cafe at affordable price and waiters are courteous.

            we had a great stay in the hotel at very reasonable price. we enjoyed the service of the hotel cafe and swimming pool. it's nice to be back in this hotel. very peaceful hotel a bit away from the road noise.

            Reviewed June 26, 2012

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            7.3
            Very good
            Matthew from United States
            Couple
            Deluxe Room
            Stayed 4 nights in February 2012

            Excellent location but a bit dated”

            Can walk to TWO big malls nearby

            Overall... I give high marks to the Family Hotel. The service was good, the room was clean, and the location was quite good. The hotel is OLD however...and the AC unit was really loud. Then again, that might be a godsend given that many groups use this hotel and they are quite LOUD! The AC helps to mask that noise. I upgraded to a larger size room... it was nice to have the space and a small balcony, but I am not sure it was worth the extra money as the room was just as old as the others. The restaurant had excellent food, but inconsistent service I would recommend this hotel to others, but just don't come with very high expectations of a modern style hotel.

            Reviewed February 22, 2012

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            8.0
            Excellent
            VINSON from Philippines
            Family with young children
            Stayed 1 night in January 2013

            Old Hotel with a nice rainforest ambience”

            very nice rainforest ambience,

            the hotel is situated in the heart of the city which is very accessible to other restaurants, malls, market and more (walking distant). i personally like the restaurant because of the very nice ambiance. the restaurant is glass walled, and you can see outside the plants surrounding the restaurant. it feels like you are in a nature park or in the middle of a rainforest. the staff is very accommodating. the only downside is, it is an hotel. since it is an old hotel, the airconditioner is in worst shape. very old and noisy, so we requested to transfer room, which they provided. bathrooms are quite old and dirty. not recommended for traveler with kids, but its quite okay for backpackers.

            Reviewed January 22, 2013

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            8.7
            Excellent
            Anthony from United Kingdom
            Couple
            Deluxe Room
            Stayed 5 nights in January 2012

            good quiet Hotel”

            It was nice and peaceful

            This was a nice Hotel in a quiet area, so was not troubled with lots of traffic noise. The room was basic but had everything you needed. Staff were helpful and the restaurant was very good, selling a good selection of food. Though quiet, it was only a short ride away from the two main Malls, which had just about everything you could want. The pick up from the Airport was very efficient.

            Reviewed March 16, 2012

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            4.7
            Shanta from Philippines
            Business traveler
            Stayed 4 nights in October 2012

            Never mind the affordable, get another hotel”

            Staff courtesy and that's all

            You might notice that I already have submitted a review for this hotel but I would like to give you a bit more insight regarding this accommodation. I tried to book a different hotel because my colleagues and I can't stand the A/C. Sadly, nearby hotels were booked and we only got to spend a night at the Sonly Suites and Restaurant, which, from my point of view, is better than Family Country Hotel despite Agoda Ratings for they offer a good night's rest and better breakfast selection (albeit small servings). Anyway, the second time around, we were given a room with a quieter A/C but sadly the bathroom didn't have any windows and can be quite suffocating. If you are planning to stay long in the hotel, you will get tired of their monotonous buffet and would probably have to order something else from the menu. Their tuna sashimi was still frozen when they served it to us. Luckily, they have a fairly good wine to wash down the food.

            Reviewed November 24, 2012

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            7.0
            Very good
            Martin from Austria
            Couple
            Stayed 2 nights in December 2012

            well known place, big pool, nice environment”

            well known place, big pool, close to the big malls

            the rooms are real big, clean but not in the best condition anymore. there two to three beds in the room but all are separate so it isnt the room for a couple and the matrimonial rooms are more expensive. the hotelrestaurant is very nice and breakfast very good. wifi is only in the hotel lobby or in the restaurant not in the rooms. i extended there some times and booked always with agoda cause its cheaper. last time i wanted extention a further time the room wasnt available anymore and i had to check out in time. so now i stay in the neighbors hotel which is newer with balcony and wifi in room so the sonly suits i can recommend as well

            Reviewed December 30, 2012

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            7.0
            Very good
            JANE from Canada
            Family with young children
            Stayed 3 nights in September 2012

            Approachable workers”

            Good locations for a hotel

            I love our stay in this hotel with my family. Specially it's locations cause its just with in the city. The staff are accommodating. And the price are enough for its facility. Actually we did able to come back to stay for another 1 night before I leave the city for visayas.

            Reviewed September 22, 2012

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            7.7
            Very good
            Kyung from South Korea
            Solo traveler
            Stayed 1 night in December 2011

            Quite good ”

            Especially hotel resto. service is good!

            this hotel's equipment is suitable about this price but service is good better than this price hotels. best of best is location wer located downtown near by kcc and gaisano mall, i think location is best.

            Reviewed December 11, 2011

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            6.3
            Good
            Igor from Slovakia
            Solo traveler
            Presidential Suite
            Stayed 1 night in October 2014

            ...”

            pool, bathroom, reception staff

            well, not so bad but seen better equipped rooms for lower price. biggest disappointment was that you have to pay extra fee for room service even breakfast is included in price. not a big sum but anyway should be mentioned somewhere before you order room. If you order extra meals and drinks to room you will be charged fee 10% from your order. that's quite strange. I have no problem to pay tips but as far as i know it's voluntary and depending on satisfaction with services not a compulsory thing. Anyway if they wouldn't charge it I would leave them 3 times more than they charged as I usually do if I am happy with services. Ceiling and roof is very hot so even using aircon it takes some time to cool down temperature in room. Bathroom was very clean and new. Nice quiet place with fast access to city. Overall not bad even for the price I paid just as I mentioned there are cheaper places at same level.

            Reviewed October 29, 2014

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            5.2
            Aeesha from Philippines
            Couple
            Standard Room
            Stayed 3 nights in August 2016

            old hotel”

            Our towels where not changed the whole 3 nights we stayed eventhough we placed it on the chair already on our 2nd night of stay to save planet earth. Our booking reservation thru AGODA did not reach them. I still have to email them my booking reservation (confirmed) from AGODA. First room that was given to us its lavatory has difficulty in turning off the faucet in which water flows continously. Second room, the door is difficult to open. Both of their aricons are old and it is very noisy. It contributes to noise pollution and they are talking about saving mother earth by not changing our bath towels for 3 nights!.They need to level up on their facilities. Total renovations on their standard rooms are recommended. This is an OLD hotel with OLD facilities. However their staff are courteous and helpful except the plumber who failed to repair the faucet. Another staff failed to answer my simple querry "Where is your swimming pool?" She just simply said, "You ask the front desk" Oh my, "nakatago ang kanilang pool". The whole 3 nights we where not able to glimpse or even took a pic of it!. We were then busy attending the convention at SM.

            Reviewed August 29, 2016

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            7.7
            Very good
            Kenneth from United States
            Couple
            Stayed 5 nights in February 2013

            The hotel was okay”

            good staff and the complimentary breakfast was okay

            This hotel was a bargain and was located near the malls which made it very easy to get around by foot. The hotel had a free breakfast everyday which was acceptable as well as good service, the only problem that I had was with the shower, never could get hot water for the shower but the shower was just warm enough to use.

            Reviewed March 04, 2013

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            8.4
            Excellent
            IAN from United Kingdom
            Family with young children
            Deluxe Room
            Stayed 2 nights in January 2017

            pleasant stay”

            hotel in the centre of town, the swimming pool is expensive

            Reviewed February 14, 2017

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            7.0
            Very good
            Martin from Austria
            Couple
            Stayed 1 night in December 2012

            all is big and peaceful there ”

            big pool, big rooms and all malls are in walking distance

            all was ok as in my commend before. but the room service changed, maybe there where another stuff or they got it that the price i paid with agoda was much lower as there regular price. so first time we checked in it was a first class service and after extension they only did make it clean but didnt changed the towels and bed bad like before. howeve, its to recommend

            Reviewed December 30, 2012

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            7.3
            Very good
            HARLEY from Philippines
            Business traveler
            Stayed 2 nights in February 2012

            hotel with a nice tropical garden”

            location is a plus for this hotel. a few minutes walk from gaisano and kcc mall.

            i stayed for two nights and it was okay. its very practical to stay in this hotel if you are on business trip for a couple of days. location is good and the price is pocket friendly

            Reviewed February 26, 2012

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            12345
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