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Fairfield by Marriott Surabaya
Fairfield by Marriott Surabaya
Fairfield by Marriott Surabaya
Fairfield by Marriott Surabaya
Fairfield by Marriott Surabaya
Fairfield by Marriott Surabaya
Fairfield by Marriott Surabaya

Removed from saved list

8.4

Excellent

743 reviews

743 reviews

Housekeeping28
Breakfast4
Car Park2

Good hotel

IDA
- May 30, 2022
See map

8.6

Excellent

Location rating score

Excellent location - 2.35 kilometers from city center
Parking
FREE
Popular landmarks
Surabaya Town Square 2.2 km
Surabaya's Zoo 3.1 km
Bungkul Park 3.2 km
Tunjungan Plaza 4.3 km
Monkasel (Submarine Monument) 4.6 km
Masjid Nasional Al Akbar Surabaya 5.3 km
Tugu Pahlawan 5.6 km
Suramadu National Bridge 6.6 km
Sampoerna Museum 7.0 km
Pakuwon Food Festival 10.2 km
Nearby landmarks
Golden City Mall 490 m
Desperados Bar 590 m
Embassy of China 610 m
Puskesmas Dukuh Kupang 690 m
Poliklinik UWK 710 m
Ciputra World Surabaya 1.1 km
Ciputra World Mall 1.1 km
Klinik Abdi Mulia 1.1 km
Family Dental Care 1.1 km
Consulate of Belgium 1.1 km

Fairfield by Marriott Surabaya

Jalan Mayjen Sungkono No 178, Surabaya Center, Surabaya, Indonesia, 60225 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Surabaya Center part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Currency exchange

Sauna

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities
Mind - Body
Yoga room

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Kids club

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

8 travelers have booked today.

Value for money8.5
Distance to city center4.5 km
Location rating8.6
Nearest airportJuanda International Airport (SUB)
Distance to airport13.1 km

Rooms available at Fairfield by Marriott Surabaya

Family Suite, 2 Bedroom Connecting Suite, 1 King, Sofa bed
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Junior Suite, 1 Bedroom Junior Suite, 1 King, Sofa bed
...
  • Room size: 30 m²/323 ft²
  • City view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Deluxe King Bed Room, Deluxe Guest room, 1 King
...
  • Room size: 27 m²/291 ft²
  • City view
  • 1 double bed or 2 single be...
Enter dates to see prices
Deluxe Twin Bed Room, Deluxe Guest room
...
  • Shower
  • 1 sofa bed or 2 single beds
Enter dates to see prices
ROOM, Guest room, King or Twin/Single Bed(s)
...
  • Shower
Enter dates to see prices
Deluxe Double or Twin Room
...
  • Room size: 27 m²/291 ft²
  • Shower
  • 2 single beds and 1 super k...
Enter dates to see prices
Deluxe Room
...
  • Room size: 27 m²/291 ft²
  • Shower
Enter dates to see prices
Junior Suite
...
  • Room size: 55 m²/592 ft²
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Junior Suite, 1 Bedroom(1 King Bed and 1 Double Sofa Bed)
...
  • Room size: 80 m²/861 ft²
Enter dates to see prices
Family Suite, 2 Bedrooms, Connecting Rooms(1 King Bed and 1 Double Sofa Bed)
...
  • Room size: 120 m²/1292 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Fairfield by Marriott Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Fairfield by Marriott Surabaya?

Fairfield by Marriott Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 300000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Fairfield by Marriott Surabaya has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Fairfield by Marriott Surabaya?

Start your mornings right, with the continental and buffet breakfast options offered at Fairfield by Marriott Surabaya. Adults can enjoy breakfast offered with an additional charge of 128572 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Fairfield by Marriott Surabaya?

Fairfield by Marriott Surabaya features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Fairfield by Marriott Surabaya?

Fairfield by Marriott Surabaya does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Fairfield by Marriott Surabaya?

Fairfield by Marriott Surabaya is located in Surabaya Center, famous for good restaurants such as Kava Restaurant, Rochan Bakery and Depot Ramayana.

What popular shopping places are close to Fairfield by Marriott Surabaya?

Fairfield by Marriott Surabaya is located in Surabaya Center area which features shopping places such as Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near Fairfield by Marriott Surabaya?

Fairfield by Marriott Surabaya is located in Surabaya Center area, which is famous for attractions such as Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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Explore the neighborhood

What people love about Fairfield by Marriott Surabaya

  • 8.4

    Excellent

    "Good hotel"

    IDA

    |

    May 30, 2022

  • 10

    Exceptional

    "In Fairfield, I really enjoy the bed - it's so soft and the pillows are fluffy and smell good."

    Lexi

    |

    May 14, 2022

  • 10

    Exceptional
    Staff 

    "Friendly and helpful staff."

    Adi

    |

    February 27, 2022

Overall rating:

8.4

Excellent
743 reviews
Cleanliness
8.6
Facilities
8.1
Location
8.6
Read all reviews >
What travelers say they love:
The hotel is clean, staf are friendly .
giantry from Indonesia
Business traveler
More about Fairfield by Marriott Surabaya

More about Fairfield by Marriott Surabaya

Fairfield by Marriott Surabaya

Wake up to a magical day and enjoy all that Surabaya offers with a stay at Fairfield by Marriott Surabaya.
Fairfield by Marriott Surabaya provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides car hire services to help you find what you want in Surabaya.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service and air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator and a coffee or tea maker in some rooms.
Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're picky about eating, don't worry! Fairfield by Marriott Surabaya has a selection of cuisine types including halal options.
Have fun at night with your travel companions right at the hotel's bar. Guests of Fairfield by Marriott Surabaya can even have groceries delivered to their room for cooking, using the hotel's special service. If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Be sure to enjoy the accessible beach nearby. Pamper and indulge yourself with a visit to the sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
The hotel's the poolside bar allows you to have the most casual of cocktail times with a mellow drink. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. In a competitive mood? Get sporty with your travel group or other guests at the yoga room in the hotel. Souvenir shopping for yourself or those back home takes no time at all at the shops.


Around the property

There are many attractions to discover within close proximity to Fairfield by Marriott Surabaya. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 4.3 km away.

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Amenities and facilities
Excellent
Facilities

8.1

Most talked about facilities

Breakfast

17 mentions

Housekeeping

12 mentions

Food & Dining

5 mentions

Swimming Pool

2 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Access all room by interior corridor
  • Accessibility for all meeting spaces
  • Accessible concierge desk
  • Accessible entrance to all on-site swimming pool
  • Accessible registration desk
  • Accessible rooms have doors 32-inch wide opening
  • Accessible route to the registration desk
  • Accessible vanities in some rooms
  • Adjustable height hand-held shower wand all rooms
  • Alarm clock telephone ringers in all rooms
  • Assistive listening devices provided for meetings
  • Audible alarms in all guest rooms and suites
  • Audible alarms in all public hallways
  • Bathtub seat in some rooms
  • Close-caption TV
  • Deadbolts on all guest room and suites doors
  • Electronic room key
  • Elevator
  • Entirely Route to accessible guest rooms
  • Entrance to on-site business center
  • Entrance to on-site fitness center
  • Entrance to on-site spa
  • Lever handles on all guest room doors
  • Lowered electrical outlets in all rooms
  • Main entrance
  • Mobility accessbility in all rooms
  • On-site accessible restaurants / lounges
  • On-site accessible self parking
  • Parking spaces for cars self-parking facility
  • Roll-in shower in some rooms
  • Safety chains and/or latches on all guest doors
  • Self-closing doors on all guest rooms and suites
  • Toilet seat at wheelchair height -- some rooms
  • Transfer showers in all guest rooms
  • Van parking self-parking facility
  • View ports in all guest room and suites doors
  • Visual alarms in all guest rooms and suites
  • Visual alarms in all public hallways
  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Golf course [on-site]
  • Massage
  • On-site entertainment
  • Sauna
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Grocery delivery
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Facilities for disabled guests
  • Food delivery
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Kids club
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Sofa
  • Soundproofing
  • Telephone
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Asian
  • Continental
  • Halal
  • Buffet
Restaurants on site

Kava Restaurant

  • Cuisine: American, Asian, Indonesian
  • Menu: Buffet
Location
Jalan Mayjen Sungkono No 178, Surabaya Center, Surabaya, Indonesia, 60225
Excellent
Location

8.6

Airports

  • Juanda International Airport (SUB)
    13.1 km
  • Abdul Rachman Saleh Airport (MLG)
    72.1 km

Public transportation

  • Wonokromo Railway Station
    3.3 km
  • Margorejo
    3.8 km

Hospital or clinic

  • Puskesmas Dukuh Kupang
    690 m

Shopping

  • Tunjungan Plaza
    4.3 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Surabaya Town Square
    2.2 km
  • Surabaya's Zoo
    3.1 km
  • Bungkul Park
    3.2 km
  • Tunjungan Plaza
    4.3 km
  • Monkasel (Submarine Monument)
    4.6 km
  • Masjid Nasional Al Akbar Surabaya
    5.3 km
  • Tugu Pahlawan
    5.6 km
  • Suramadu National Bridge
    6.6 km
  • Sampoerna Museum
    7.0 km
  • Pakuwon Food Festival
    10.2 km

Nearby landmarks

  • Golden City Mall
    490 m
  • Desperados Bar
    590 m
  • Embassy of China
    610 m
  • Puskesmas Dukuh Kupang
    690 m
  • Poliklinik UWK
    710 m
  • Ciputra World Surabaya
    1.1 km
  • Ciputra World Mall
    1.1 km
  • Klinik Abdi Mulia
    1.1 km
  • Family Dental Care
    1.1 km
  • Consulate of Belgium
    1.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The room rates are based on single or double occupancy. Charges apply to additional guests.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee300000 IDR
  • Distance from city center4.5 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)128572 IDR

The property

  • Non-smoking rooms/floorsno
  • Number of floors30
  • Number of restaurants1
  • Number of rooms 270
  • Year property opened2016

Parking

  • Daily parking fee0 IDR

Reviews of Fairfield by Marriott Surabaya from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.6
Facilities8.1
Location8.6
Service8.6
Value for money8.5
High score for Surabaya
Rating
9+ Exceptional (105)
8-9 Excellent (48)
7-8 Very Good (64)
6-7 Good (13)
<6 Below Expectation (36)
Time of the year
Mar - May (62)
Jun - Aug (44)
Sep - Nov (71)
Dec - Feb (89)
All guests (743)
All room types
All languages

Show reviews that mention 

Showing 266 verified guest comments
12345
10.0
Exceptional
Rajendra from India
Business traveler
Deluxe King Bed Room, Deluxe Guest room, 1 King
Stayed 4 nights in January 2018

Stay at Fairfield by Marriott, Surabaya”

Fairfield by Marriott is newly opened hotel in Surabaya, Indonesia. This property is located centrally which is very close to Surabaya town square and Siputra World Mall having many restaurants and entertainment. Hotel rooms are so much comfortable and clean. Fairfield Surabaya is equipped with all amenities like a very nice restaurant, swimming pool, spa, ball rooms, studio, gym, yoga, same day laundry, business halls and many more. Restaurant staff is very helpful and kind in nature. Sometimes chef asks you about your choice of food in breakfast so they could prepare the same for you on next day. Hotel staff is very nice and their service is very prompt. if you are planning to visit surabaya thrn Fairfield Marriott is a very good option to stay.

Reviewed February 09, 2018

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8.8
Excellent
Edo from Netherlands
Business traveler
Deluxe Twin Bed Room, Deluxe Guest room
Stayed 1 night in December 2019

TYPICAL MARRIOT HOTEL, ALL FIGURED OUT”

FRom the Fairfield by Marriot you can easy say that the experience of this hotel chain van be found in the room style, the excess, the handling, etc. So there is nothing negative to say. The only point is (but that is on the situation Surabaya) that waiting for a taxi can take some time. The rest is all in order.

Reviewed December 16, 2019

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9.6
Exceptional
Ellis from Indonesia
Solo traveler
Deluxe King Bed Room, Deluxe Guest room, 1 King
Stayed 2 nights in April 2019

Exceptional”

I booked for 2 night to stay and end up extending 1 more night because the room is sooooo comfortable. The room is quite big, and everything is clean. The staff were very polite. I'll definitely return here again when I want to escape the heat of surabaya. Thank you so much fairfield.

Reviewed April 25, 2019

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10.0
Exceptional
Marcel from Indonesia
Business traveler
Deluxe King Bed Room, Deluxe Guest room, 1 King
Stayed 3 nights in September 2020

Great hospitality”

Located in between HR Muhammad & Mayjen Sungkono, Surabaya this hotel is perfect for business travelers. Easy access to everywhere and serves you with great hospitality. A 4star with Marriott standard!

Reviewed September 29, 2020

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9.6
Exceptional
Joel from Singapore
Solo traveler
Deluxe King Bed Room, Deluxe Guest room, 1 King
Stayed 1 night in April 2018

Excellent service, clean room and good amenities”

Room was excellent - brightly lit with a nice restaurant on the top. Features a gym and a rooftop pool, which was very clean. What stood out though was the hoteling service - Throughout my stay service was excellent and got me to the point of being embarrassed about the level of attention and care paid to detail. On the final day of my stay, staff noticed that I was having issue fitting Surabaya cakes (get these!) into my luggage. 4 staff came over to help me get a box and to fit my cakes in, and even helped get a box for me. Excellent service I must say!

Reviewed April 15, 2018

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10.0
Exceptional
ILLONA from Indonesia
Family with young children
Deluxe King Bed Room, Deluxe Guest room, 1 King
Stayed 2 nights in June 2019

Great Hotel, Great Facility, Great Service”

We certainly will come back next time we visit surabaya. Everything about this hotel is perfect, the room, bathroom, elevator, check out check in time, parking lot, breakfast, location

Reviewed June 08, 2019

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10.0
Exceptional
Ian from Indonesia
Couple
Deluxe Twin Bed Room, Deluxe Guest room
Stayed 1 night in October 2020

Fairfield's Review”

Great Hospitality, Our room is extraordinary clean, Safe Protocol for Covid-19, Great Brrakfast, and while i was stay in there, there was promo from "kopi senja" and the staff didn't forget to tell us about the promo, and the parking lot is huge, thank you Fairfield Management

Reviewed October 10, 2020

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8.8
Excellent
Dedi from Indonesia
Business traveler
Deluxe King Bed Room, Deluxe Guest room, 1 King
Stayed 1 night in December 2017

Excellent”

I am a Marriot member, the front office staff refused to add this stay into my Marriot mileage. this is because I booked room thru Agoda and not from their Fairfield website this is so ridiculous. the reason me staying at this hotel because of my Marriot membership.

Reviewed December 17, 2017

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8.4
Excellent
DORKAS from Indonesia
Couple
Deluxe King Bed Room, Deluxe Guest room, 1 King
Stayed 1 night in March 2018

breakfast is bad.”

The building is new. Clean. The design is not as I expected since the hotel have "Marriott" name on its title. The design is more like for 3 star hotel. Not sophisticated at all. Bad garbage smell in the basement in the parking lot. I asked to borrow an iron, but they said they didnt have enough. And I booked for the next day to make sure I get the iron, after I complained then they got it for me. I understand it is not five star hotel which they always have iron and iron board in room. But at least they should have more for guests to use. And the service is slow. The staff seems working slowly, especially in reception area. And they always have only one receptionist and make the guests keep waiting. Breakfast is bad. Everything's cold. I prefer have my breakfast outside.

Reviewed April 23, 2018

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8.4
Excellent
Christian from Indonesia
Business traveler
Deluxe King Bed Room, Deluxe Guest room, 1 King
Stayed 1 night in March 2018

Book the room without the breakfast”

Just book the room. Nice location. everything was clean. except the food. When i come to Surabaya again, will consider this hotel only without the breakfast. Thank you.

Reviewed March 12, 2018

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9.6
Exceptional
Tan from Indonesia
Couple
Deluxe King Bed Room, Deluxe Guest room, 1 King
Stayed 3 nights in August 2019

Hotel with good location”

We stay 3 nights in here and we very enjoy. Near Bakwan Kapasari ( legend Bakwan in Surabaya ) also close to local food

Reviewed August 25, 2019

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10.0
Exceptional
Farida from Indonesia
Family with young children
Deluxe King Bed Room, Deluxe Guest room, 1 King
Stayed 1 night in December 2016

clean and spacious hotel”

It's a new hotel in Surabaya. Very convenient and clean. Very suitable for family trip

Reviewed January 19, 2017

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8.8
Excellent
Andy
Business traveler
Deluxe Twin Bed Room, Deluxe Guest room
Stayed 3 nights in October 2019

Staff Politeness ”

Checkin was breezed . The hotel lobby is on the 2 nd floor . Although there are 3 passengers lift, there is no waiting time issues. The room was cleaned and tidy . Just the housekeeping must have forgotten to replace the bath towel after the house keeping section. Have to call the reception to inform the house keeper to bring the new towels. The water heater and water pressure were excellent. There is restaurant for oriental and local cook food just beside the hotel . Otherwise, the hotel dining offers reasonable price for local food. The surrounding place is safe with security round the clock. Overall , is good.

Reviewed October 14, 2019

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10.0
Exceptional
Muhammad from Brunei Darussalam
Solo traveler
Deluxe King Bed Room, Deluxe Guest room, 1 King
Stayed 3 nights in December 2018

Exceptional”

Excellent hotel at Jl Mayjend Sungkono. Easy access to everywhere. Hotel room are spacious and clean. Luxurious hotel as it was managed by Marriot Hotel. This hotel building is also called Mayapada Group. As for me, i like this hotel so much. Will consider to stay here again in the near future.

Reviewed December 27, 2018

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8.0
Excellent
Limpapat from Thailand
Business traveler
Deluxe King Bed Room, Deluxe Guest room, 1 King
Stayed 3 nights in January 2018

It should be the best but not now. ”

1.No light in bath room. 2.No luggage table. 3.No sound absorber for chair. 4.New door, difficult to close. 5. You shoud have more regular taxi stand by or please to book for the airport especially morning(many car parking now but no taxi) . 6. Clothes hanging rack should have some closing curtain. 7.No Cotton bud in toilet. 8. Toilet flush sit inconvenience and some leak when normally pee. 9. No laundry plastic bag and no telephone directoy for phone or room services. 10.Less task bin in hotel. 11.No "Not disturb" or "Please clean room"symbols. 12. No car or Shuttle to shopping mall. 13. Front site is very narrow but many car, all environments look not good view, should adjust some Chinese mausoleum. 14. You should join with more restaurants in near area such as % discount or pay includes charging with the hotel.

Reviewed February 07, 2018

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8.8
Excellent
Hikmah from Indonesia
Family with young children
Deluxe King Bed Room, Deluxe Guest room, 1 King
Stayed 1 night in May 2018

Nice place to stay in Surabaya ”

Nice place to stay in Surabaya, valued for money

Reviewed July 22, 2018

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6.4
Good
Maju from Indonesia
Business traveler
Deluxe King Bed Room, Deluxe Guest room, 1 King
Stayed 1 night in December 2018

Four star hotel with no parking lot!!”

I am already member of the hotel but then the receptionist asked me again whether I already being a member or not. I wonder why their system couldn't recognized the member whose will stay there? So what is the benefits of being the member then?? So it took a while to check in rather than the usual. I booked only one night but then I have to extend my stay so I booked one more night in different booking but then their system couldn't recognized so I have to re-check in on the next morning. Breakfast food variety was not so good. The main ingredients for the breakfast for 1st and 2nd morning were the same. They only cooked it differently for both days. Room was clean. Staffs were friendly. But the main problem is always parking lot! I can not believe that for four stars hotel which managed by Marriott didnt provide parking lot!! My driver was have to went around the building for more than 7 times but still no parking lot and he had to find the parking lot out of the hotel area.

Reviewed December 09, 2018

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6.0
Maju from Indonesia
Business traveler
Deluxe King Bed Room, Deluxe Guest room, 1 King
Stayed 1 night in December 2018

Four stars hotel with no parking lot!!”

I am already member of the hotel but then the receptionist asked me again whether I already being a member or not. I wonder why their system couldn't recognized the member whose will stay there? So what is the benefits of being the member then?? So it took a while to check in rather than the usual. I booked only one night but then I have to extend my stay so I booked one more night in different booking but then their system couldn't recognized so I have to re-check in on the next morning. Breakfast food variety was not so good. The main ingredients for the breakfast for 1st and 2nd morning were the same. They only cooked it differently for both days. Room was clean. Staffs were friendly. But the main problem is always parking lot! I can not believe that for four stars hotel which managed by Marriott didnt provide parking lot!! My driver was have to went around the building for more than 7 times but still no parking lot and he had to find the parking lot out of the hotel area.

Reviewed December 09, 2018

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8.8
Excellent
Darren from Malaysia
Business traveler
Deluxe King Bed Room, Deluxe Guest room, 1 King
Stayed 3 nights in April 2018

Great hotel and staff but watch out for 12th floor ”

Facilities, location and hotel are in excellent condition and the staff are very friendly and helpful. However, the hotel must have some teething problems with regards to drainage or ventilation on the 12th floor as my room had a terrible smell which was very apparent every time I walked in. (You got used to it after a few minutes of being in the room) I told reception twice and they were going to look into giving me a new room but as that would’ve been just for my last night of a 3 night stay, I didn’t want to move all my stuff. There is no way this was not noticeable before my stay so I am not impressed they attempted to give the room out so I cannot now give them a perfect score.

Reviewed April 13, 2018

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9.6
Exceptional
AGUS from Indonesia
Business traveler
Deluxe King Bed Room, Deluxe Guest room, 1 King
Stayed 2 nights in March 2018

nice hotel with "Mariott standard"”

very good price, good breakfast, good location, sometimes a lot of traffic jam, but it epends where you want to go, very friendly staff...everything seemed o be executed according to Mariott standard.

Reviewed March 12, 2018

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