¡Este alojamiento tiene una demanda muy alta!
8 viajeros han reservado hoy mismo.
$
Quitado de Favoritos
257 opiniones
257 opiniones
8,5
Valoración de la ubicación
Sácale el máximo partido a tu viaje a Dao Phu Quoc con el estándar de ALLSAFE y disfruta de wifi gratis en todas las habitaciones. Con una cómoda ubicación en la zona Duong To de Dao Phu Quoc, este establecimiento esta cerca de las atracciones locales y de opciones gastronómicas interesantes. No puedes marcharte sin visitar Sao Beach. Con 5 estrellas, este establecimiento de alta calidad ofrece a los huéspedes acceso a jacuzzi, piscina cubierta y restaurante.
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Su Salud y Seguridad son nuestra Prioridad Absoluta
Traslado al/del aeropuerto
Aparcamiento
Servicio de transporte
Wifi gratis en las habitaciones
Check-in / check-out express
8 viajeros han reservado hoy mismo.
Calidad-precio | 8,9 |
Valoración de la ubicación | 8,5 |
Aeropuerto más cercano | Aeropuerto Internacional de Phu Quoc (PQC) - Vietnam |
Distancia al aeropuerto | 5,0 km |
¿A qué horas son el check-in y check-out en Pullman Phu Quoc Beach Resort?
El check-in se realiza a partir de las 15:00 y el check-out es hasta las 12:00. Puede solicitar check-in temprano o check-out tarde durante su reserva, pero está sujeto a disponibilidad. El check-in y check-out fuera del periodo designado podría comportar un suplemento. Hotel ofrece servicio de guarda de equipaje antes del registro de entrada y después del registro de salida. La recepción está siempre abierta, de día y de noche.
¿Cómo se llega a Pullman Phu Quoc Beach Resort?
Es fácil llegar a Pullman Phu Quoc Beach Resort desde el aeropuerto. De hecho, puede reservar su traslado del aeropuerto con antelación para su tranquilidad. Utilice la sección «Cuéntanos qué necesitas» en la página de la reserva para informar a hotel de que necesita reservar un traslado. Ellos se pondrán en contacto con usted a través del servicio de mensajería de Agoda. Su estancia en Pullman Phu Quoc Beach Resort incluye fácil acceso a los barrios cercanos al alojamiento gracias al cómodo servicio de traslados que ofrece hotel. Para aquellos huéspedes que lleguen en su propio coche, Pullman Phu Quoc Beach Resort dispone de un aparcamiento interno y otro cercano en caso de que el primero estuviera completo. Es muy sencillo aparcar en el alojamiento disponible en hotel. Si está buscando una manera de moverse por Dao Phu Quoc con transporte privado, hotel puede gestionar tanto taxis como alquiler de vehículos.
¿Pullman Phu Quoc Beach Resort ofrece desayuno?
Empieza bien el día con las continental así como a la carta opciones de desayuno que ofrecen en Pullman Phu Quoc Beach Resort.
¿Qué opciones de restaurante ofrece Pullman Phu Quoc Beach Resort?
Pullman Phu Quoc Beach Resort dispone de un restaurante para tu comodidad. También sirven platos ligeros como café y té con ingredientes de la mejor calidad.
¿Se pueden organizar eventos de trabajo en Pullman Phu Quoc Beach Resort?
Sus instalaciones y servicios para eventos hacen de Pullman Phu Quoc Beach Resort una opción ideal para organizar reuniones así como conferencias.
¿Cuál es la política de humos en Pullman Phu Quoc Beach Resort?
Pullman Phu Quoc Beach Resort no permite fumar en ninguna de sus habitaciones o zonas comunes interiores.
Pullman Phu Quoc Beach Resort
Con una amplia gama de servicios dirigidos tanto a los viajeros de negocios como a los de ocio, Pullman Phu Quoc Beach Resort se asegura de que usted saque lo mejor de su estancia.
En Pullman Phu Quoc Beach Resort, los huéspedes disfrutarán de una estancia sin estrés. El acceso gratuito a Internet proporcionado en este hotel le mantendrá en contacto durante toda su estancia. El traslado de ida y vuelta al aeropuerto se puede organizar fácilmente con los servicios de traslado aeroportuario de este hotel. Este hotel ofrece los servicios de taxi, alquiler de coches y bus lanzadera para ayudarle a llegar a su destino en Dao Phu Quoc.
Aparcamiento disponible, proporcionado por este hotel para los huéspedes que lleguen en coche. Este hotel ofrece servicios de recepción como cajas de seguridad, consigna de equipajes, conserjería y check-in o check-out exprés para la comodidad de los huéspedes. Comprar las mejores entradas y conseguir las mejores reservas en restaurantes es fácil con la ayuda de el servicio de Tours de este hotel. Empacar liviano es posible en Pullman Phu Quoc Beach Resort gracias a que servicio de limpieza en seco y servicio de lavandería de este hotel mantienen su ropa limpia.
Las comodidades de la habitación, que incluyen por ejemplo servicio de habitaciones, servicio de habitaciones 24h y limpieza a diario, le permiten aprovechar al máximo su tiempo. En este hotel no se fuma en absoluto, lo que garantiza un entorno de aire limpio.
Las habitaciones de Pullman Phu Quoc Beach Resort están equipadas con todas las comodidades que los viajeros necesitan. Algunas habitaciones están equipadas con cortinas opacas, servicio de ropa blanca y aire acondicionado para mayor comodidad. Algunas habitaciones de Pullman Phu Quoc Beach Resort incluyen salón independiente y balcón o terraza como parte de su diseño. Algunas habitaciones disponen de servicios de entretenimiento en la habitación, como televisión y televisión por cable.
Alójate con total tranquilidad sabiendo que té instantáneo, agua embotellada, minibar y cafetera o tetera están disponibles en algunas habitaciones. Frescura y limpieza gracias a artículos de aseo, toallas, secador de pelo y albornoces en el baño de algunas habitaciones. Acérquese a la sala ejecutiva para disfrutar de servicios de alta gama en un entorno de lujo.
Restaurantes y Actividades
Cada mañana puede empezar el día con el delicioso desayuno ofrecido por Pullman Phu Quoc Beach Resort in situ. Durante su estancia, elija entre una variedad de deliciosas opciones gastronómicas en este hotel. Diviértase por la noche con sus compañeros de viaje en el bar de este hotel.
Además de comodidades y servicios, Pullman Phu Quoc Beach Resort hace un esfuerzo adicional para que todos los huéspedes aprovechen al máximo su tiempo. Asegúrese de pasar algún tiempo explorando la playa, a la que se puede acceder directamente desde este hotel. Caliente al final del día con una visita a el sauna y el jacuzzi. Comience bien sus vacaciones con un chapuzón en la piscina.
Disfrute de su cóctel favorito al aire libre en el bar de la piscina de este hotel. Con el gimnasio de este hotel, podrá hacer su ejercicio diario o simplemente eliminar el jet lag sudando. Los días de calor pueden ser una diversión fresca con actividades acuáticas como deportes acuáticos no motorizados y el pescar. Diviértase fácilmente sin tener que ir muy lejos, mientras disfrute de la pista de tenis en Pullman Phu Quoc Beach Resort.
Alrededor del alojamiento
Hay muchas atracciones que descubrir en los alrededores de Pullman Phu Quoc Beach Resort. Encuentre ese recuerdo o artículo especial que conmemorará su viaje a Dao Phu Quoc en Duong Dong Market que se encuentra a 10,9 km.
9,1
Idiomas hablados
Accesibilidad
Acceso a Internet
Ocio, relax
Limpieza y seguridad
Comida, bebida y snacks
Servicios y comodidades
Servicios infantiles
Acceso
Ubicación
Disponible en todas las habitaciones
8,5
Aeropuertos cercanos
Transporte público
Hospitales y centros de salud
Lugares de interés populares
Lugares de interés cercanos
Las camas supletorias están disponibles en función del tipo de habitación que elijas, por favor consulta las condiciones de las habitaciones individuales para más información.
Este alojamiento acepta niños de todas las edades.
Llegada/Salida
Alrededores
El alojamiento
Debido a las circunstancias de COVID-19, la propiedad está implementando medidas adicionales para proteger la seguridad de los huéspedes y el personal. Algunos servicios y comodidades pueden ser limitados o no estar disponibles. Póngase en contacto con el establecimiento para obtener más información. (Este contenido se ha traducido de manera automática.)
En respuesta al Coronavirus (COVID-19), la propiedad está implementando medidas adicionales para proteger la seguridad de los huéspedes y el personal, que incluyen, entre otros, procedimientos mejorados de limpieza y desinfección. Póngase en contacto con el establecimiento para obtener más información. (Este contenido se ha traducido de manera automática.)
El hotel cuenta con un 'Oficial TODO seguro', un oficial de salud y seguridad dedicado para supervisar todos los procedimientos y ayudar a los huéspedes con consultas relacionadas con las operaciones del hotel y las medidas preventivas. (Este contenido se ha traducido de manera automática.)
Las opciones de alimentos y bebidas, como el desayuno, pueden estar limitadas o no estar disponibles durante este período. Póngase en contacto con el establecimiento para obtener más información. (Este contenido se ha traducido de manera automática.)
Debido a la situación actual del Coronavirus (COVID-19), este establecimiento sólo puede aceptar reservas de huéspedes totalmente vacunados. Los certificados de vacunación así como cualesquiera otros documentos exija la ley deben presentarse en el momento de la entrada. Para más información, póngase en contacto con el establecimiento.
![]() Pullman Phu Quoc Beach Resort | ![]() | ![]() | ¡Mejor opción! ![]() | |
Restauración | Desayuno disponible | Desayuno disponible | Desayuno disponible | Desayuno disponible |
Valoración de huéspedes | Excelente 257 opiniones 8,9Ubicación 8,5 | Excelente 583 opiniones 9Ubicación 8,5 | Excelente 1439 opiniones 8,4Ubicación 7,7 | Excepcional 914 opiniones 9,1Ubicación 9 |
Vecindario | Duong To | Duong To | Ganh Dau | Cua Lap |
Mostrar opiniones que mencionan
Excepcional”
Good staff, the best infinity swimming pool
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You won’t regret”
That’s for sure. The staff are friendly and super helpful. The restaurant inside Pullman is a little bit expensive for me but you get what you paid. Definitely will come back here.
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Dear Le Minh, We very much appreciate your comments. It is always a pleasure to receive positive feedback. We will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We aim to provide all of our guests with a high-quality experience including our food and beverage offer. Therefore, we purchase premium ingredients from approved suppliers at price above local market average as we need to guarantee the safety of the products we prepare for our guests. In addition, the process of transporting goods to Vietnam and further from the mainland to the island recently increase a lot, which also affects the prices. Thank you again for sharing your feedback, and we hope your next visit will be as pleasant as the previous one. Best regards and safe travels, Pieter DE WEERD | General Manager Pullman Phu Quoc Beach Resort
I will stay again when i come back to Phu Quoc”
Two deluxe room with connecting door is impressive. Staffs is very nice and friendly. Pool is very clean, they check quality of water and clean it everyday. Breakfast is good, private beach is nice place to watch sunset. My family was checkout late until 3:00PM. Thank all staffs for support. See you soon
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Dear Le, We very much appreciate your comments regarding your stay at the Pullman Phu Quoc Beach Resort. It is always a pleasure to receive positive feedback. We will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback, and we hope your next visit will be as pleasant as the previous one. Best regards and safe travels, Pieter DE WEERD | General Manager Pullman Phu Quoc Beach Resort
Top 3 in Phu Quoc”
I've travelled to Phu Quoc numerous times over the past 18 years. This was the first time I had stayed at the Pullman PQ Beach Resort. I was very pleasantly surprised by the facilities and quality of rooms and service. The main pool is great with plenty of places to chill out. And the pool bar staff were attentive. Mad Cow restaurant is a must - great selection of steaks and sides. And plenty of good wine choices. The Beach is perfectly maintained white sand and the pool bar is another great location. Only disappointment was the average offerings at Breakfast. Overall, in my top 3 of resorts in Phu Quoc.
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Excellent customer service ”
The spotless resort, excellent customer service, and a good variety of breakfast buffets.
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Dear James, We very much appreciate your comments regarding your experience at Pullman Phu Quoc Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback, and we hope your next visit will be as pleasant as the previous one. Best regards and safe travels, Pieter DE WEERD | General Manager Pullman Phu Quoc Beach Resort
Excepcional”
One of the most beautiful resorts I have ever stayed in, clean ,big, beautifully renovated rooms, huge pool, very very clean, a lots of choices for breakfast…
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Dear Tina, We very much appreciate your comments regarding your experience at Pullman Phu Quoc Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback, and we hope your next visit will be as pleasant as the previous one. Best regards and safe travels, Pieter DE WEERD | General Manager Pullman Phu Quoc Beach Resort
AN OKAY HOTEL”
Me and my husband stayed here for 2 nights. Tbh its a very mediocre hotel, not totally what we expected from the Pullman line. But i should have known cause the price was affordable 1. THE POOL SERVICE There was no pool bar during our stay (bar closed on wednesday and thursday i think) so we ordered some food from the nearby staff. The food was not good, and there were so many fruitflies trying to get into our food and landing on our faces, we literally had to escape RAN away from the pool. 2. THE BEACH There was literally and sign board saying "not allowed to swim". You CAN NOT swim at the beach here cause its very dirty even though it is a private beach. Sadly, I will not come back again because there are so many better hotels available in Phu Quoc.
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Dear Trang, It was our pleasure to be selected for your trip on Phu Quoc island. We appreciate your comments regarding your stay and regret about the unwanted issue you experienced. During this recovery time, our pool bar is operating during weekends but we are now planning to expand all our offers. We do assign our Public Area team to clean the hotel every day, and we also have pest treatment regularly to ensure hygiene and comfort for guests. Nevertheless, due to the rainy season and the lush surroundings, nature sometimes take over, resulting in some discomfort for our guests. Regarding the garbage on the beach, we seek your understanding that although our team cleans the beach every early morning and throughout the day, the trash keeps coming back from the ocean time after each tide and each time when the wind changes directions. It is our hope that you will give us the opportunity to better serve you in the near future. Best regards and safe travels, Pieter DE WEERD
Excepcional”
Amazing facilities and services! Breakfast is so delicious with so many choices.
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Thân gửi Tan, Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách liên quan tới thời gian quý khách nghỉ tại Pullman Phu Quoc Beach Resort. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Chúng tôi sẽ chia sẻ ý kiến đóng góp của quý khách với đội ngũ nhân viên của mình. Chúng tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Cảm ơn quý khách một lần nữa vì đã chia sẻ cảm nhận của quý khách và chúng tôi hy vọng chuyến đi lần tới của quý khách cũng sẽ dễ chịu như các chuyến đi trước. Trân trọng và chúc quý khách nhiều sức khỏe, Pieter DE WEERD | Tổng Quản Lý
Comfortable Stay with my husband”
Satisfied with new facility, neat environment and reasonable price. Staffs are kind and not far from downdown, airport.
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Dear Chuyon, We very much appreciate your comments regarding your stay at the Pullman Phu Quoc Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback, and we hope your next visit will be as pleasant as the previous one. Best regards and safe travels, Pieter DE WEERD | General Manager Pullman Phu Quoc Beach Resort
Excepcional”
I love it
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Thân gửi Uyên, Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách liên quan tới thời gian quý khách nghỉ tại Pullman Phu Quoc Beach Resort. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ ý kiến đóng góp của quý khách với đội ngũ nhân viên của mình. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Cảm ơn quý khách một lần nữa vì đã chia sẻ cảm nhận của quý khách và chúng tôi hy vọng chuyến đi lần tới của quý khách cũng sẽ dễ chịu như các chuyến đi trước. Trân trọng và chúc quý khách nhiều sức khỏe, Pieter DE WEERD | Tổng Quản Lý Khu nghỉ dưỡng Pullman Phú Quốc
Good hotel”
Everything was perfect. I love the pool and foods of this place. Staff was nice and frendly. Will come back.
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Dear Thu, We very much appreciate your comments regarding your stay at the Pullman Phu Quoc Beach Resort. It is always a pleasure to receive positive feedback. We will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback, and we hope your next visit will be as pleasant as the previous one. Best regards and safe travels, Pieter DE WEERD | General Manager Pullman Phu Quoc Beach Resort
Excepcional”
It's a nearly new, 5 star resort. We got upgraded to top floor ocean view room. It's incredible. Room was discounted to start with. Included breakfast is great. Gym is well equipped. If I had to pick a fault it's that the fridge in the room isn't cold enough for cold drinks. Also it's a 2 day wait to get clothes washed. Regardless of that I have never been to a better hotel.
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Dear George, We very much appreciate your comments. It is always a pleasure to receive positive feedback. We will share your comments with our team. We're sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your comment on in-room facilities, all equipment was selected for environmental impact and noise reduction, therefore the room cooler is different from a mini-fridge and provides only chilled drinks. If you prefer cold drinks, free ice buckets are available to your request for free at any time. In addition, we seek your understanding that our Laundry team had to ensure the cleanliness as well as the comfort for your clothes in a quite busy period; thus, the service wasn't as fast as it should be. We hope your next visit will be as pleasant as the previous one. Best regards and safe travels, Pieter DE WEERD | General Manager
Excepcional”
Very good.
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Vu thân mến, Cảm ơn bạn đã dành thời gian để đánh giá dịch vụ của Khu nghỉ dưỡng Pullman Phú Quốc. Trân trọng và giữ sức khỏe, Pieter DE WEERD | Tổng Quản Lý Khu nghỉ dưỡng Pullman Phú Quốc
Book Cabana Suite. Super Private and 3 min walk to the beach”
The resort is well positioned. Only 15 min from the airport and 20 min from the Southern part of the island. The community pool is very nice and they have a delicious restaurant in Mad Cow. We recommend booking cabana suite which is absolutely beautiful. Have your own jacuzzi in the room + steps to a private pool and 3 min walk from the beach. Despite limited staff due to pandemic recovering the manager and staff did a great job in making our experience memorable
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Dear Daniel, We very much appreciate your comments regarding your stay at the Pullman Phu Quoc Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback, and we hope your next visit will be as pleasant as the previous one. Best regards and safe travels, Pieter DE WEERD | General Manager Pullman Phu Quoc Beach Resort
Amazing resort!”
Very good service in general, room is good and the staff are very friendly and tentative! We had a great time here.
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Thân gửi Hieu, Chúng tôi vô cùng biết ơn vì những ý kiến đóng góp của quý khách liên quan tới thời gian quý khách nghỉ tại Pullman Phu Quoc Beach Resort. Mọi ý kiến phản hồi tích cực đều mang lại niềm vui cho chúng tôi. Tôi sẽ chia sẻ ý kiến đóng góp của quý khách với đội ngũ nhân viên của mình. Tôi chắc chắn rằng ý kiến phản hồi này sẽ là nguồn động viên khích lệ đối với toàn bộ tập thể nhân viên của chúng tôi bởi chúng tôi luôn nỗ lực không ngừng nâng cấp chất lượng các dịch vụ của mình. Sẽ rất tuyệt nếu quý khách có thể dành thời gian để chia sẻ trải nghiệm của mình trên trang TripAdvisor của chúng tôi: https://bit.ly/ReviewAtPullmanPhuQuoc Cảm ơn quý khách một lần nữa vì đã chia sẻ cảm nhận của quý khách và chúng tôi hy vọng chuyến đi lần tới của quý khách cũng sẽ dễ chịu như các chuyến đi trước. Trân trọng và chúc quý khách nhiều sức khỏe, Pieter DE WEERD | Tổng Quản Lý Khu nghỉ dưỡng Pullman Phú Quốc
good”
good
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Dear Thu, We very much appreciate your comments regarding your stay at the Pullman Phu Quoc Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback, and we hope your next visit will be as pleasant as the previous one. Best regards and safe travels, Pieter DE WEERD | General Manager Pullman Phu Quoc Beach Resort
Memorable vacation”
My husband and I came here for our 12-year anniversary. We were surprised by the nice support and well-preparation of staffs for our event. Mad Cow is the best restaurant to have super delicious steak...The private beach is very cleaned. The food in the breakfast buffet and room service is beyond our expectation, so good and delicious. Coconut pool bar serves amazing drinks and snacks. The pool is super cleaned. Recommend for your staying here, must try Mad cow and enjoy time at Coconut bar. I definitely come back when i have chance 💕
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Beautiful Relaxing resort”
Love everything at the Pullman. Love the white sand, and beautiful beach. Room is clean, bed is so comfy. Staff is super helpful and friendly. Will definitely come back.
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Dear The Luan Nguyen, We very much appreciate your comments regarding your stay at the Pullman Phu Quoc Beach Resort. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your feedback, and we hope your next visit will be as pleasant as the previous one. Best regards and safe travels, Pieter DE WEERD | General Manager Pullman Phu Quoc Beach Resort
A (NOT) REMARKABLE HOTEL. Hope the GM READS. ”
We stayed during new year but the hotel is short of staffs. A massive hotel with ONE menu from pool to beach to room services. Located 20m away from the town which is very inconvenient. There are no shops or convenient stores at or around the hotel. The room service is awful. Second day we had to start eating outside of the hotel. Breakfast is great, the only thing nicely done. The rest of the resort is not ready to serve at any kind of vacation standard. Beach bar is not open until 11 so you cant even have a morning by the beach! 🤷♀️🤷♀️🤷♀️ NO COCONUT 🥥 available in the hotel. No menu anywhere that you can find, have to ring the staffs every time if you want to order anything, every time, across the resort. Might be good for a family trevelling with kids and a RICE COOKER so they don't starve. 👨👩👦👦👨👩👦👦 🍚 🍜 .
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We are so sorry that while the breakfast was great, we didn't meet your expectations when it came to other F&B services. Our Beach House is meant for light bites & cocktails while enjoying the sunsets, therefore, we operate the bar only from noon. Due to the complicated situation of the epidemic, we had to focus more on minimizing direct contact of customers with printed collaterals as well as disinfecting them every time they come in contact to ensure safety. A room service menu is available on your room's IPTV. As a 5-star resort, and in particular during the pandemic, we ensure that all the food & beverage items are the freshest, so they are ordered on a daily basis leading to the issue that some items may be out of stock at the time of ordering. We understand that these uncomfortable experiences nevertheless affected our guests and we are sorry about this. We hope to have the chance to welcome you back soon that more outlets are open including our Sim Boutique right in the lob
Worst holidays ever with this hotel”
The reception of the Pullman Resort Phu Quoc did not inform us about the fire alarm testing occurring every Wednesday at 2pm. Hence we were waken up by the piercing sound of the fire alarm in the middle of our deep nap really shocked and stressed We spoked to the reception and they just tell us that they were sorry from behind their counter. We wanted to talk to the front manager but she was off that day and they will let her know that we wanted to talk to her. One day later, nobody contacted us until we asked again to talk with the front manager. We also spoke to M. Pieter, the General Manager about this issue, even though also apologizing, he didn’t make us feel that he was understanding us saying that fire alarm testing was mentioned in their 50-page policy book that no guest has time to read it of course and that it also happened to him before. This situation could have been easily avoided if they informed us before. We do understand that fire alarm testing is important. However, informing your guests about it should also be a must and easy task to do when checking-in. Therefore, we won’t recommend this hotel to anyone in our network and won’t visit this hotel ever again. Other hotels in Phu Quoc treat their guests better than that with better services.
Ver ofertas de habitaciones
Dear Mr. Vincent, Thank you for your comments. Despite the fact that all our hotel rooms have open access to the outside through open corridors, as informed in our guest room directory, we conduct a weekly fire alarm test to ensure optimal safety for our guests. This short sound test takes place at 2PM every Wednesday to cause the least disturbance possible. Our Director of Rooms and Director of Operation and myself did apologize during your stay to you and your friend for the fact that it scared you, and we decided to add an information board at the reception counter and the breakfast area to reinforce the safety procedure message. Safe travels and wishing you a happy 2022. Pieter DE WEERD | General Manager