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Pistachio Hotel Sapa
Pistachio Hotel Sapa
Pistachio Hotel Sapa
Pistachio Hotel Sapa
Pistachio Hotel Sapa
Pistachio Hotel Sapa
Pistachio Hotel Sapa

Removed from saved list

9.2

Exceptional

830 reviews

830 reviews

View25
Housekeeping11
Breakfast9
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Muong Hoa Valley

130 m

Quang Truong Square

170 m

Sapa Culture Museum

180 m

Sun Plaza

200 m

Indigo Cat

240 m

Popular landmarks
Sun World Fansipan Legend

530 m

Cat Cat Ethnic Village

940 m

Ham Rong Mountain

940 m

Love Waterfall

4.7 km

Thac Bac Waterfall (Silver Falls)

7.0 km

Closest landmarks
Sapa Tourist Information Center

230 m

Lao Chai Village

410 m

Sapa Hospital

420 m

Sapa Ethnic School

460 m

Victoria SaPa Spa

470 m

Pistachio Hotel Sapa

No 29, Group 10, Thac Bac street, Sapa town, Sapa district, Lao Cai province, Vietnam, Sa Pa City Center, Sapa, Vietnam - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Sa Pa City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Fansipan Mountain. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

Inside city center

Top Value

Check-in [24-hour]

Excellent room comfort & quality

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Golf course [on-site]

Free Wi-Fi in all rooms!

BBQ facilities

This property is in high demand!

18 travelers have booked today.

Value for money9.3
Distance to city center0.2km
Location rating9.3
Nearest airportDien Bien Phu Airport (DIN) - Vietnam
Distance to airport134.8 km

Rooms available at Pistachio Hotel Sapa

Premium Deluxe Double or Twin Room
...
  • Room size: 38 m²/409 ft²
  • Mountain view
  • 1 double bed or 2 single be...
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Superior with Window Double or Twin
...
  • Room size: 38 m²/409 ft²
  • Mountain view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Double or Twin Room with Balcony
...
  • Room size: 38 m²/409 ft²
  • Mountain view
  • 1 double bed or 2 single be...
Enter dates to see prices
Family Suite
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 double bed & 2 single bed...
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Presidential Suite Room
...
  • Room size: 127 m²/1367 ft²
  • Mountain view
  • 1 king bed or 1 double bed
Enter dates to see prices
Executive Suite
...
  • Room size: 52 m²/560 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Executive Suite with balcony
...
  • Room size: 52 m²/560 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Deluxe Room
...
  • Room size: 38 m²/409 ft²
  • Valley view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Family Room, City View
...
  • Room size: 55 m²/592 ft²
  • Shower
  • 2 single beds and 1 king be...
Enter dates to see prices
Executive Suite, Balcony, Valley View
...
  • Room size: 52 m²/560 ft²
  • Shower
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Pistachio Hotel Sapa?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pistachio Hotel Sapa?

A stay at Pistachio Hotel Sapa also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Pistachio Hotel Sapa has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Sapa with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Pistachio Hotel Sapa?

Wake up to a great continental breakfast at Pistachio Hotel Sapa. Adults can enjoy breakfast offered with an additional charge of 300000 VND if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Pistachio Hotel Sapa?

Pistachio Hotel Sapa does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Pistachio Hotel Sapa?

The closest train, metro, or bus station is Sapa Bus Station, 1.5 km away from Pistachio Hotel Sapa.

What restaurants are nearby Pistachio Hotel Sapa?

Pistachio Hotel Sapa’s neighborhood is Sa Pa City Center which includes popular restaurants such as Red Dao House Restaurant, Little Vietnam Restaurant and Little SaPa Restaurant.

What popular shopping places are close to Pistachio Hotel Sapa?

Pistachio Hotel Sapa is located in Sa Pa City Center area which features shopping places such as Sapa Market, Can Cau Market and Indigo Cat.

What are popular attractions near Pistachio Hotel Sapa?

Pistachio Hotel Sapa is located in Sa Pa City Center area, which is famous for attractions such as Sun World Fansipan Legend, Quang Truong Square and The Stone Church (Holy Rosary Church).

What popular natural sightseeing spots are close to Pistachio Hotel Sapa?

Pistachio Hotel Sapa is located within Sa Pa City Center, which makes it conveniently close to natural sights including Fansipan Mountain, Muong Hoa Valley and Love Waterfall.

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Explore the neighborhood

What people love about Pistachio Hotel Sapa

  • 10

    Exceptional
    Location

    "The hotel is located in a perfect spot close enough to the city center but tucked away with great views."

    Panchalee

    |

    October 20, 2022

  • 10

    Exceptional
    Breakfast

    "Wonderful view from the room, execllent service from staff and convenient location to Fansipan train station, breakfast was delightful."

    Suphachock

    |

    October 18, 2022

  • 10

    Exceptional
    Spaciousness

    "Large room and beautiful mountain view."

    Jia

    |

    October 15, 2022

Property ranking|Compared to 412 Sapa properties
See all rankings
Room size
58 sqm.
Location score
9.3/10
Cleanliness score
9.5/10
Service score
9.5/10
Bigger than
97
%
of Sapa properties
Better than
96
%
of Sapa properties
Better than
96
%
of Sapa properties
Better than
94
%
of Sapa properties
Overall rating:

9.2

Exceptional
830 reviews
Cleanliness
9.5
Facilities
9.1
Location
9.3
Read all reviews >
What travelers say they love:
Best staff, tasty food, clean, amazing view and pool.
Eran from Israel
Solo traveler
More about Pistachio Hotel Sapa

More about Pistachio Hotel Sapa

Pistachio Hotel Sapa

See all the incredible sights of Sapa when you stay at Pistachio Hotel Sapa. This hotel is strategically placed in the heart of the city, surrounded by the popular landmarks.
The facilities and services provided by Pistachio Hotel Sapa ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides taxi, car hire and shuttle services to help you get to where you want to go in Sapa. Parking is available and free, provided by the hotel for guests with their own transportation.
While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights. The hotel's on-site laundry service helps you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment.
Experience high-quality room facilities during your stay at Pistachio Hotel Sapa. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. The multiple room layout options at Pistachio Hotel Sapa include rooms with separate living room and balcony or terrace. Some selected rooms have television and cable TV to keep guests entertained.
The hotel also provides guests with bottled water, instant coffee, instant tea and mini bar in some rooms. Pistachio Hotel Sapa also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Your mornings at Pistachio Hotel Sapa begin with a complimentary breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's karaoke rooms and bar.
If you're truly selective about eating, you'll be grateful for the in-house BBQ facilities available here.
To fill your days, be sure to check out the fantastic facilities offered at Pistachio Hotel Sapa. Pamper and indulge yourself with a visit to the massage, salon, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.
In a competitive mood? Get sporty with your travel group or other guests at the hiking trails in the hotel.


Around the property

Visit the sights and local attractions of Sapa during your stay at the hotel. The most well-known nearby local attraction is Cat Cat Ethnic Village which is located just about 930 m away.


Reasons to stay here

Past guests rate facilities here higher than 95% of the city's accommodation.
This hotel stands above the rest with a cleanliness score that beats 95% of accommodations in the city.
This hotel scores higher than 95% of accommodations in the city for its location.

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Amenities and facilities
Exceptional
Facilities

9.1

Most talked about facilities

View

3 mentions

Housekeeping

3 mentions

Breakfast

2 mentions

Swimming Pool

2 mentions

Languages spoken

  • English
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Golf course [on-site]
  • Hiking
  • Karaoke
  • Massage
  • On-site entertainment
  • Pool with view
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [free]
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Convenience store
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Closet
  • Clothes rack
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Laptop workspace
  • Linens
  • Locker
  • Mini bar
  • Mirror
  • Private bathroom
  • Satellite/cable channels
  • Sewing kit
  • Shower
  • Slippers
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Restaurants on site

Nhà hàng Tả Van

  • Cuisine: Asian, Local, Vietnamese
  • Menu: Buffet
Location
No 29, Group 10, Thac Bac street, Sapa town, Sapa district, Lao Cai province, Vietnam, Sa Pa City Center, Sapa, Vietnam
Exceptional
Location

9.3

Airports

  • Dien Bien Phu Airport (DIN) - Vietnam
    134.8 km
  • Wenshan Puzhehei Airport (WNH) - China
    145.8 km

Public transportation

  • Sapa Bus Station
    1.6 km

Hospital or clinic

  • Sapa Hospital
    420 m

Shopping

  • Sapa Market
    1.5 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    810 m
What's nearby

Popular landmarks

  • Muong Hoa Valley
    130 m
  • Quang Truong Square
    170 m
  • The Stone Church (Holy Rosary Church)
    350 m
  • Sun World Fansipan Legend
    530 m
  • Cat Cat Ethnic Village
    940 m
  • Ham Rong Mountain
    940 m
  • Love Waterfall
    4.7 km
  • Thac Bac Waterfall (Silver Falls)
    7.0 km
  • Ta Phin Village
    7.2 km
  • Fansipan Mountain
    7.4 km

Nearby landmarks

  • Muong Hoa Valley
    130 m
  • Quang Truong Square
    170 m
  • Sapa Culture Museum
    180 m
  • Sun Plaza
    200 m
  • Sapa Tourist Information Center
    230 m
  • Indigo Cat
    240 m
  • Love Market
    320 m
  • Hung's Organic farm
    340 m
  • The Stone Church (Holy Rosary Church)
    350 m
  • Mini Mart
    360 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Hotel children Policy: Child under 6 years old: Free of charge maximum 1 child/room (stay on bed with parent, included breakfast) - Child from 6-11 years old: surcharge 250,000 VND/night (stay on bed with parent, included breakfast) - Child from 12 years old and above: surcharge as adult at 700,000 VND/night (stay on extra bed, included breakfast)
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee300000 VND
  • Distance from city center0.2km
  • Travel time to airport (minutes)300

Extras

  • Breakfast charge (unless included in room price)300000 VND

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges01
  • Number of floors12
  • Number of restaurants01
  • Number of rooms 95
  • Room voltage220
  • Year property opened2018

Parking

  • Daily parking fee0 VND
Property announcements

Due to the ongoing Coronavirus (COVID-19) situation, this property can only accept bookings from fully vaccinated guests. Vaccination certificates and/or other documents as required by law must be presented at check-in. Please contact the property for more information.

Reviews of Pistachio Hotel Sapa from real guests

Provided by verified guests of Agoda
9.2
/
10
Exceptional
Cleanliness9.5
Facilities9.1
Location9.3
Service9.5
Value for money9.3
High score for Sapa
Rating
9+ Exceptional (171)
8-9 Excellent (17)
7-8 Very Good (22)
6-7 Good (3)
<6 Below Expectation (8)
Time of the year
Mar - May (36)
Jun - Aug (86)
Sep - Nov (62)
Dec - Feb (37)
All guests (402)
All room types
All languages

Show reviews that mention 

Showing 221 verified guest comments
12345
10.0
Exceptional
jessica from United States
Family with young children
Superior with Window Double or Twin
Stayed 2 nights in April 2022

Book now!”

This was an amazing hotel Book it! Room:We got a deluxe double and it was upgraded to the one with the balcony on the 10th floor with a view!!!!It was clean , had AC, the bathtub was amazing for soaking and is a shower as well.The bed was comfy and I love the decoration. Grounds:I can not even begin to say how perfect the infinity pool was!!The views are everything it’s so picturesque.It’s maintained very well and we had it to ourselves.Its right next to the restaurant so drinks can be brought over and they also have floating baskets for breakfast!!!There is also a pool down stairs that can be used in every season. The spa was amazing,I did the herbal bath and massage and it was perfect. Staff:Everyone we ran into was extremely helpful and accommodating.Super professional!!They helped with luggage, made sure we were picked up and taken where we needed to go.Ms.Chau is the best she made my son and I feel so comfortable and the whole experience was amazing because of her attentiveness. I love love love love love Pistachio hotel !!!!! Thank you So much for an unforgettable experience!!!

Reviewed April 30, 2022

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10.0
Exceptional
WOAN from Singapore
Solo traveler
Deluxe Double or Twin Room with Balcony
Stayed 1 night in August 2019

One of the best stays I ever had”

Staying at Pistachio could be one of the best experiences I ever had with a hotel. First, they surprised me with a great room upgrade although I only stayed for a night. When I called for room service for dinner, the restaurant staff was very kind to recommend me their signature dish. He later then called me to apologise for long time taken to cook the dish. One sweet housekeeping girl knocked the door and gave me some door gifts. I needed some exchange of cash. It was a Sunday afternoon and the bank was closed. Still the hotel staff was very kind to exchange it with me. I was taking a night bus back to Hanoi and they accommodated with my request of using their swimming pool shower room. In summary all the hotel staffs were friendly and helpful, the hotel is clean, well maintained. I strongly recommend anyone who is visiting sapa to stay there. And for myself, I hope to visit again very soon.

Reviewed August 15, 2019

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10.0
Exceptional
Lee from Singapore
Couple
Superior Double or Twin Room
Stayed 1 night in May 2022

New, clean, amazing view”

Enjoyed my stay tremendously. Room is extremely clean, well equipped and bed is so comfortable. Took a nice swim in the indoor pool ( heated) after returning from 2 days of trekking . Would love to swim in the sky pool at level 12 but the water was too cold. Nonetheless, enjoyed the amazing views from there. Staff were all very helpful and welcoming with a smile on their faces at all times. Ms Chau, guest relations manager upgraded my superior room to a deluxe room when I checked in for my first night. Did a homestay on my 2nd night and was pleasantly surprised when I returned to Pistachio hotel with another free room upgrade, this time to an executive suite! Both rooms are spacious with fantastic views of the mountains. Would definitely return to this hotel the next time I come to Sapa.

Reviewed May 25, 2022

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10.0
Exceptional
yejoo from South Korea
Group
Family Suite
Stayed 2 nights in July 2019

It is the best hotel in sapa👍👍👍”

It is the best hotel. In the staying time with my family , We meet the most kind, nice and smile staff than I have ever visited hotel before. The staff explained the map of the town of Sapa and helped us for safe and special trip. Pistachio hotel facilities are very convenient because there is a swimming pool, spa and roof top bar in the hotel. If we want to see the wide sapa scenery, we can just go to the roof top anytime. At the roof top, we can see the nature downtown of sapa at the daytime, and the a lot of twinkling stars at the night. It's a very beautiful and fantastic experience for us. And every morning, We can taste the kind of vietnam rice noodles that change every day for breakfast. While eating breakfast, It's extra blessing to be able to see the beautiful scenery. Thanks a lot about the pistachio all things. I hope we can meet again. 🙏🙏🙏

Reviewed August 05, 2019

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Dear Yejoo , We would like to express our sincere thanks to you for sharing your amazing experience while staying with Pistachio Sapa It is always a pleasure to know guests are happy with what we offer and that is also our daily goal to do our utmost to ensure the most comfortable stay for each and every guest. Your warm words will be shared with the team, as it is a great source of motivation. We hope you had a great time and surely look forward to your return with your family and friends in the future.

Responded August 05, 2019
Pistachio Hotel Sapa
10.0
Exceptional
Ana from Vietnam
Group
Family Suite
Stayed 2 nights in December 2020

Great experience all-around!”

Arriving at the hotel, you will be welcomed by very courteous and helpful staff. Some may speak only a bit of english but you’ll get by, that’s not a big issue cause if they can’t communicate with you rest assured that some other staff will approach you. You’ll be well taken care of all through out. Facilities are top notch. Actual published photos are what you will see. If you want to go on tours, the reception has good recommendations. We tried the affiliated local tour guide, worth it and the tour guide speaks english fluently. They also recommended the use of their van for a price for our DIY Cat-Cat tour. After that long walk, having a driver is heaven sent. The views are amazing, especially the one at the rooftop with the infinity pool. Breakfast buffet is already included and i liked the food and their presentations. Accessibility and Location is also great. It’s not too far the town that you’ll get tired of walking about but the not too near that you’ll have trouble sleeping.

Reviewed December 25, 2020

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10.0
Exceptional
Soon from Australia
Couple
Premium Deluxe Double or Twin Room
Stayed 7 nights in April 2019

Excellent hotel, wonderful staff”

We stayed seven nights here and the staff did everything to make our stay as welcoming as possible. The room was fantastic, with great views of Sapa, with comfortable beds with a limited gym and a swimming pool. The buffet breakfast was good, with a good range of food and variety. Highly recommended.

Reviewed May 07, 2019

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Dear Ms. Soon, It is great for us to have you at Pistachio Hotel Sapa and your 7 night stay with us is so impressed. We thank you for what you shared with us at the hotel and write here for us and other guests to know. Your compliments on our fantastic room, great view, comfortable bed, good breakfast... is the best motivation for us. We will keep our good job to service our lovely guest like you. Come back with us soon! Best regards, Pistachio Hotel Sapa - Managed by Viet Orient Hospitality

Responded May 18, 2019
Pistachio Hotel Sapa
10.0
Exceptional
Diệu from Vietnam
Family with young children
Deluxe Double or Twin Room with Balcony
Stayed 2 nights in April 2022

Best service and nice view”

I really enjoyed my trip with Pistachio's services. All staffs were very nice. You guys made me and my family comfortable. And the view of our rooms is excellent. I was so happy because seeing the cloudy moment sky over my balcony.

Reviewed April 26, 2022

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10.0
Exceptional
Sachin
Couple
Superior with Window Double or Twin
Stayed 1 night in August 2019

Incredible stay”

Pros: - Fantastic views of the valley, be prepared to be blown away - hotel staff we’re very polite and the guest experience was superb. They provided complimentary drinks, cake and even a weather update for the following day with a few gifts attached. Such a nice touch. - The location was a short 10min walk away from Sapa town and easily navigable. Cons: - I really can’t think of any It was truly one of my highlights in Sapa. Pistachio is legitimately a 4 star hotel with 5 star treatment. Will totally recommend anyone heading to Sapa to spend a night there:)

Reviewed August 08, 2019

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10.0
Exceptional
Pusacha from Thailand
Couple
Superior with Window Double or Twin
Stayed 1 night in February 2020

Staff is very good. They have a good recommendation and friendly. The location is grest.”

The room is clean and beautiful view. The hotel is near Sapa lake and train to Fan Si pan mountain. I love this here and recommend to all of you if you go to Sapa

Reviewed February 14, 2020

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10.0
Exceptional
Sarah from Australia
Solo traveler
Deluxe Double or Twin Room with Balcony
Stayed 2 nights in April 2019

Stunning view, beautiful hotel, great service”

Thoroughly enjoyed my stay at Pistachio Hotel. The room was beautiful with a surreal mountain view. The staff were very friendly and helpful. The restaurant in particular was fantastic. The host taught me all about the local food and where the produce for my meal had been sourced locally. He was very knowledgeable and obviously very proud of his restaurant and area. I would absolutely recommend Pistachio. I wish I had longer there.

Reviewed April 21, 2019

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Dear Ms.Sarah, Thank you for choosing Pistachio Hotel Sapa and sharing your review our hotel. We love to know that you were satisfied with our service. Your compliments on beautiful room, friendly and helpful staff, fantastic restaurant...encourage us and make us keep good service. Thank you for your recommend Pistachio Hotel Sapa. I also wish you could stay longer here. Hope traveling will bring you back to Sapa soon. Pistachio Hotel Sapa - Managed by Viet Orient Hospitality

Responded May 18, 2019
Pistachio Hotel Sapa
9.6
Exceptional
Ang from Singapore
Solo traveler
Superior with Window Double or Twin
Stayed 1 night in June 2022

Superb experience.”

I cannot stress enough how important customer service is in hotels, they can literally make or break an experience, even facilities are only of second importance. On my trip to Sapa on the 22nd of June 2022, I was blown away by the meticulous and impeccable 5-star service that I received from their staff, especially their guest relations officer Tran minh chau. Tran Minh Chau's stellar performance started the moment I checked-in and lasted all the way till I left the hotel on a bus prepared by them. She graciously catered to my every need such as an early check in, renting of bikes and others. The attention to detail she has as well as the passion for customer service can be felt at every moment while interacting with her. While Pistachio hotel isn't the cheapest amongst the myriad of hotels you could find in Sapa town, it is definitely worth the price paid and more. I've been travelling Vietnam for quite a while now and had my fair share of experience in both luxury and budget hotels, but this is the first I've experience such incredible customer service. I highly recommend any traveller to stay there should your budget allow it, because it honestly doesn't get any better than this. ⭐⭐⭐⭐⭐

Reviewed June 23, 2022

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10.0
Exceptional
Nanthini from Singapore
Group
Superior with Window Double or Twin
Stayed 1 night in June 2022

BEST STAY EVER ⭐️⭐️⭐️⭐️”

The staff was so nice. We actually got a free upgrade! They ensure you get the best service and best in everything. Their buffet breakfast and floating meal packages were really affordable, nice and attractive. The mountain view from the hotel is to die for. Would stay again. !!!

Reviewed July 13, 2022

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10.0
Exceptional
Hoang from Vietnam
Couple
Deluxe Double or Twin Room with Balcony
Stayed 2 nights in December 2021

Clean, new, good service and in the Sapa's central”

Everything was good, the staff are friendly, the location is in the central of Sapa and very convenient to go around. However, behind the hotel, there are some constructions that are very noisy in daylight. I wanted to go to the balcony and enjoy the fresh air but it too noisy that I had to shut the door and stay inside the room for the rest of the day.

Reviewed April 08, 2022

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10.0
Exceptional
Tracey from United Arab Emirates
Group
Superior with Window Double or Twin
Stayed 1 night in August 2019

Great customer service”

This hotel went above and beyond in the customer service. They came and delivered cake while we were out and left a gift when turning down The rooms. We loved it. Only negative points were the speed of service at the rooftop bar - 25 minutes for the coffee to be prepared, and the loud karaoke at a neighbouring hotel.

Reviewed August 16, 2019

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10.0
Exceptional
Tony from Canada
Couple
Superior with Window Double or Twin
Stayed 3 nights in December 2020

Exceptional”

What a great hotel! What we really enjoy: 1. Twice daily housekeeping 2. Wonderful breakfast 3. Gifts (we receive snacks, bracelets, spa vouchers) 4. The hotel can arrange taxi, tickets, and motorbike rental 5. Wonderful hospitality!

Reviewed January 07, 2021

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10.0
Exceptional
Luke from United Kingdom
Couple
Superior Double or Twin Room
Stayed 1 night in April 2022

Excellent hotel”

Lovely staff, so attentive. Really warm welcome and farewell. Good to see travellers back in Sapa. They couldn’t have looked after us better - lovely hotel in a great part of the town!

Reviewed April 19, 2022

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10.0
Exceptional
CHAU from Vietnam
Couple
Superior with Window Double or Twin
Stayed 1 night in January 2020

Exceptional”

Excellent service. Attentive staff. We we're treated with fruit and tea break (delicious cake) in the afternoon (delivered to room). Large room was furnished with high quality furniture. We were totally enjoyed the stay at Pitaschio.

Reviewed January 21, 2020

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Dear Ms CHAU, We would love to express our deep appreciation for sharing your great experience during your recent stay with us. Your compliment on our Pistachio Hotel will be shared with the whole team to let them know that their efforts are being highly appreciated. Thank you very much for your kind words and we hope to see you and your family again in your future visit to Sapa. E commerce Manager.

Responded January 29, 2020
Pistachio Hotel Sapa
10.0
Exceptional
Or from Israel
Couple
Premium Deluxe Double or Twin Room
Stayed 2 nights in September 2019

We stayed at the hotel for three days, the staff was lovely, the room were clean ”

The view from our balcony was perfect

Reviewed October 02, 2019

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9.6
Exceptional
Ma from Philippines
Group
Deluxe Double or Twin Room with Balcony
Stayed 4 nights in March 2021

Highly recommended!”

The hotel is strategically located along the mountain road and is very near the plaza. We arrived early in the morning so we just left our luggage at the front desk. When we arrived, we loved that they allowed us to use the 4 season swimming pool before we continue our activity for the day. Our rooms have a great mountain and valley view from the balcony. We were also lucky to receive a free Red Dao herbal bath jacuzzi. The spa experience is great and very relaxing. The staffs are very helpful and they also helped us with our tour. We will stay again in Pistachio Hotel Sapa and would recommend it to our friends and family. Thank you!

Reviewed March 29, 2021

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Dear Ma, We would like to express our sincere thanks to you for sharing your amazing experience while staying with Pistachio Hotel Sapa. It is always a pleasure to know guests are happy with what we offer and that is also our daily goal to do our utmost to ensure the most comfortable stay for each and every guest. Your warm words will be shared with the team, as it is a great source of motivation. We hope you had a great time and surely look forward to your return with your family and friends in the future. Sincerely, OTA Manager

Responded March 30, 2021
Pistachio Hotel Sapa
10.0
Exceptional
Dung from Vietnam
Family with young children
Superior with Window Double or Twin
Stayed 2 nights in August 2019

Excelent”

My family had a very great stay here. Hotel with nice view and big room with very excelent design. Hotel staff is very professional, helpful and careful. Hotel upgraded room free of charge for us when the higher room is available.

Reviewed August 12, 2019

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