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Novotel Lombok Resort & Villas
Novotel Lombok Resort & Villas
Novotel Lombok Resort & Villas
Novotel Lombok Resort & Villas
Novotel Lombok Resort & Villas
Novotel Lombok Resort & Villas
Novotel Lombok Resort & Villas

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8.1

Excellent

1,367 reviews

1,367 reviews

Beach29
Housekeeping17
Breakfast14
See map

8.1

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Mawun Beach 6.9 km
Selong Belanak Beach 15.0 km
Senggigi Beach 52.5 km
Mount Rinjani 57.4 km
Gili Islands 66.4 km
Sendang Gile and Tiu Kelep Waterfall 66.8 km
Gili Trawangan 67.4 km
Nearby landmarks
Kosong Beach 190 m
Bukit Tanakbeak 270 m
Statue of Princess Mandalika 370 m
Gunung Benjon 670 m
Serenting Beach 680 m
Putri Nyale Beach 700 m
Royal Spa 1.3 km
Lipstic Karaoke Bar 1.4 km
Gunung Batikbantar 1.6 km
What Sup? 1.8 km

Novotel Lombok Resort & Villas

Mandalika Resort, Pantai Putri Nyale, Kecamatan Pujut, Lombok Tengah, Kuta, Lombok, Indonesia, 83573 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Kuta part of Lombok, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Gili Trawangan as well as Kuta Beach - Lombok nearby. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Private beach

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Car park

Fitness center

Spa

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

3 travelers have booked today.

Value for money7.6
Distance to city center50km
Location rating8.1
Nearest airportLombok International Airport (LOP)
Distance to airport15.9 km

Rooms available at Novotel Lombok Resort & Villas

Excellent
Room comfort & quality

8.3

Private Pool Villa One Bedroom
...
  • Room size: 57 m²/614 ft²
  • Pool view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Deluxe Family Terrace
...
  • Room size: 66 m²/710 ft²
  • Garden view
  • 2 king beds and 2 sofa beds
Enter dates to see prices
Superior Twin Beds
...
  • Room size: 29 m²/312 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Superior Family Room
...
  • Room size: 58 m²/624 ft²
  • Garden view
  • 2 sofa beds and 2 king beds
Enter dates to see prices
Private Villa
...
  • Room size: 57 m²/614 ft²
  • Garden view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Superior King Bed
...
  • Room size: 29 m²/312 ft²
  • Garden view
  • 1 king bed and 1 sofa bed
Enter dates to see prices
Garden Pool Villa
...
  • Room size: 57 m²/614 ft²
  • Garden view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Deluxe Terrace Room
...
  • Room size: 26 m²/280 ft²
  • Garden view
  • 1 single bed
Enter dates to see prices
Deluxe King Room
...
  • Room size: 33 m²/355 ft²
  • Garden view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
Private Pool Villa
...
  • Room size: 52 m²/560 ft²
  • Pool view
  • 1 sofa bed and 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Novotel Lombok Resort & Villas?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Novotel Lombok Resort & Villas?

Novotel Lombok Resort & Villas is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 175000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Novotel Lombok Resort & Villas has a car park right on site for maximum convenience. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Lombok with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Novotel Lombok Resort & Villas?

Start your mornings right, with the continental and buffet breakfast options offered at Novotel Lombok Resort & Villas. Adults can enjoy breakfast offered with an additional charge of 151250 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Novotel Lombok Resort & Villas?

Novotel Lombok Resort & Villas features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

What is the smoking policy at Novotel Lombok Resort & Villas?

Novotel Lombok Resort & Villas does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Novotel Lombok Resort & Villas?

Novotel Lombok Resort & Villas’s neighborhood is Kuta which includes popular restaurants such as El bazar Cafe & Restaurant, Mario Restaurant and Dwiki's Cuisine Restaurant.

What are popular attractions near Novotel Lombok Resort & Villas?

Novotel Lombok Resort & Villas is located in Kuta area, which is famous for attractions such as Sasak Village, Sade Traditional Weaving Village and Statue of Princess Mandalika.

What popular beaches are close to Novotel Lombok Resort & Villas?

Novotel Lombok Resort & Villas is located in the Kuta area, which includes Kuta Beach - Lombok, Selong Belanak Beach and Tanjung Aan Beach.

What popular natural sightseeing spots are close to Novotel Lombok Resort & Villas?

Novotel Lombok Resort & Villas is located within Kuta, which makes it conveniently close to natural sights including Merese Hill, Bukit Tanakbeak and Gunung Benjon.

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Explore the neighborhood

What people love about Novotel Lombok Resort & Villas

  • 9.6

    Exceptional
    Spaciousness

    "The room was spacious, the bed was also large, the beach just right behind the hotel, food at the restaurant was nice."

    Rica

    |

    October 20, 2022

  • 9.2

    Exceptional
    Staff 

    "Just hung out on the beach and enjoyed the beautiful setting, stunning architecture and friendly staff."

    John

    |

    October 16, 2022

  • 8.4

    Excellent
    Staff 

    "Staff are friendly."

    miss

    |

    October 1, 2022

Overall rating:

8.1

Excellent
1,367 reviews
Cleanliness
8.4
Facilities
8.2
Location
8.1
Read all reviews >
What travelers say they love:
Excellent place to stay, food is very good.
ABHISHEK from Indonesia
Family with young children
More about Novotel Lombok Resort & Villas

More about Novotel Lombok Resort & Villas

Novotel Lombok Resort & Villas

Novotel Lombok Resort & Villas is a distinct addition to Lombok and a smart choice for travelers. Whether you are traveling for business or pleasure, get the most out of your trip with a stay at Novotel Lombok Resort & Villas.
Novotel Lombok Resort & Villas offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Lombok.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? At the hotel, your favorite travel outfits will be kept clean and available with laundry service provided on-site.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Novotel Lombok Resort & Villas guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Novotel Lombok Resort & Villas include special design features like a balcony or terrace. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Novotel Lombok Resort & Villas. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Novotel Lombok Resort & Villas caters to its guests varied dietary restrictions with cuisine types such as halal available.
A night in at the hotel's bar can be as fun as a night out with your travel companions.
Recreational facilities at Novotel Lombok Resort & Villas are designed for escape and relaxation. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the massage, salon and spa. Start your vacation off right with a dip in the pool.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Get wet in the best way on sunny days by joining water-world activities like fishing, snorkeling, non-motorized water sports, surfing and diving. Water sports are incredibly convenient with canoes provided by Novotel Lombok Resort & Villas. Get the family involved in activities such as horse riding.
Have fun without traveling far, by taking advantage of the ping-pong table and yoga room at Novotel Lombok Resort & Villas. Have fun with your friends or family, or even meet new people at the library and games room. Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Take advantage of the opportunity to explore Lombok while in the city. Keep your vacation simple, with a visit to Kuta Beach - Lombok just 1.8 km away, where the ocean breeze makes you instantly feel relaxed.

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Amenities and facilities
Excellent
Facilities

8.2

Most talked about facilities

Beach

97 mentions

Food & Dining

36 mentions

Swimming Pool

35 mentions

Breakfast

32 mentions

Languages spoken

  • English
  • Indonesian

Outdoor

  • Bicycles

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Billiards
  • Canoeing
  • Diving
  • Fishing
  • Fitness center
  • Game room
  • Garden
  • Horseback riding
  • Massage
  • Pool with view
  • Private beach
  • Snorkeling
  • Spa
  • Surfing lessons
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket services
  • Tours
  • Water sports (non-motorized)
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Happy hour
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Desk
  • Fan
  • Fitness club privileges
  • Free bottled water
  • Hair dryer
  • Hand sanitizer
  • Individual air conditioning
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • LAN Internet in room [free]
  • Laptop safe box
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Private beach access
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
  • Wooden/parqueted flooring
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Vegetarian
  • Vegan
  • Gluten-free
  • Buffet
Restaurants on site

Restaurant

  • Menu: Buffet, A-la-carte
Location
Mandalika Resort, Pantai Putri Nyale, Kecamatan Pujut, Lombok Tengah, Kuta, Lombok, Indonesia, 83573
Excellent
Location

8.1

Airports

  • Lombok International Airport (LOP)
    15.9 km
  • Ngurah Rai International Airport (DPS)
    125.5 km

Hospital or clinic

  • Blue island
    2.2 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Mawun Beach
    6.9 km
  • Selong Belanak Beach
    15.0 km
  • Senggigi Beach
    52.5 km
  • Mount Rinjani
    57.4 km
  • Gili Islands
    66.4 km
  • Sendang Gile and Tiu Kelep Waterfall
    66.8 km
  • Gili Trawangan
    67.4 km

Nearby landmarks

  • Kosong Beach
    190 m
  • Bukit Tanakbeak
    270 m
  • Statue of Princess Mandalika
    370 m
  • Gunung Benjon
    670 m
  • Serenting Beach
    680 m
  • Putri Nyale Beach
    700 m
  • Royal Spa
    1.3 km
  • Lipstic Karaoke Bar
    1.4 km
  • Gunung Batikbantar
    1.6 km
  • What Sup?
    1.8 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-15 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 16 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until23:59
  • Check-out from07:00
  • Check-out until12:00
  • Reception open until23:59

Getting around

  • Airport transfer fee175000 IDR
  • Distance from city center50km
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)151250 IDR
  • Daily Internet/Wi-Fi fee0 IDR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of restaurants1
  • Number of rooms 102
  • Room voltage220
  • Year property opened1997
  • Most recent renovation2012

Parking

  • Daily parking fee0 IDR
Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Novotel Lombok Resort & Villas from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.4
Facilities8.2
Location8.1
Room comfort and quality8.3
Service8.4
Value for money7.6
High score for Lombok
Rating
9+ Exceptional (222)
8-9 Excellent (221)
7-8 Very Good (241)
6-7 Good (115)
<6 Below Expectation (93)
Time of the year
Mar - May (202)
Jun - Aug (261)
Sep - Nov (194)
Dec - Feb (235)
All guests (1,041)
All room types
All languages

Show reviews that mention 

Showing 892 verified guest comments
12345
10.0
Exceptional
Raden from Indonesia
Family with teens
Superior King Bed
Stayed 2 nights in March 2022

Perfect hotel to see MotoGP”

I stayed here for two nights and it was awsome. The check in run smooth, the staffs were very helpfull. My room was at second floor with stairs access, and the staff was help me to being my luggages. The room was clean and tidy. I have no complain with the room condition but I wish the wifi connection could be better. Breakfast not too many choice but the taste was good. Pool area is not too big but there are choice for kids. Beach area was good and we can walk to Bukit Seger. Overall, it was a good stay and will recommend this hotel if you want to see MotoGP Mandalika

Reviewed May 16, 2022

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Dear Raden, Thank you for taking the time to create a review after your stay with us. We are glad you highlighted our services and facility, while we are sorry at the same time that our Wi-Fi does not meet your expectation, but You have my assurance that your feedback has been shared to out IT team . We would be glad to welcome you back again to Novotel Lombok Resort & Villas during your next trip to Lombok. With kind regards, Dicky Maulana Front Office Manager

Responded June 19, 2022
Novotel Lombok Resort & Villas
10.0
Exceptional
Agung from Indonesia
Family with young children
Superior Family Room
Stayed 1 night in June 2022

Good Hotel”

The air conditioner in the room is not cold enough. Room cleanliness is good. The food served at breakfast is good. There were flies in the restaurant where breakfast was served. It takes 1 hour from the hotel to Mataram city. It takes about 30 minutes from the hotel to the airport.

Reviewed June 21, 2022

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Dear Agung, Thank you for taking the time to tell us about your experience at the Novotel Lombok Resort & Villas. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We are deeply sorry about the inconveniences caused by the AC not cold in your room, You have my assurance that your feedback has been shared to related team. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dicky Maulana Front Manager

Responded June 28, 2022
Novotel Lombok Resort & Villas
10.0
Exceptional
Basilio from Indonesia
Family with young children
Superior Family Room
Stayed 2 nights in May 2022

Exotic hotel”

Novotel Lombok Resort is an exotic resort in Kuta Lombol Beach. Its walking distance feom Mandalika International Ciruit. The hotel is old but rooms are still well preserved. Resto does not serve a long list of menues but those on thw list are well served. We trid salmon, rib eye. Black pepper beef with rice. All were delicious. Hotel service was good. Staff were friendly.

Reviewed May 05, 2022

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Dear Basilio, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dicky Maulana Front Office Manager

Responded June 19, 2022
Novotel Lombok Resort & Villas
10.0
Exceptional
Reflina from Indonesia
Group
Superior King Bed
Stayed 1 night in July 2019

Novotel Lombok have a great view & ambience”

The hotel have a strategic location, large room & suitable for little family or group.. I have wonderful experience when I stay in this hotel,, The pool was great.. And they served a tasty breakfast too.. Very recommended... I’ll stay in novotel again soon..

Reviewed July 07, 2019

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10.0
Exceptional
Mariana from Indonesia
Family with young children
Superior Twin Beds
Stayed 1 night in December 2021

Great hotel”

Nice beach, clean hotel, spacious room and friendly staffs. Thank you for your hospitality.

Reviewed December 19, 2021

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Dear Mariana, Greetings from Novotel Lombok Resort and Villas. Thank you for your great feedback, we feel great to hear that you enjoy you stay with us, that you like the room and enjoying the beach. we feel great to serve you with all we have and sincerely happy to have you with us. We look forward to welcome you back for a better experience. Regards, Henry Morgan Front Office & Guest Experience Manager

Responded January 05, 2022
Novotel Lombok Resort & Villas
10.0
Exceptional
shun from Indonesia
Solo traveler
Superior King Bed
Stayed 2 nights in June 2022

Exceptional”

Novotel Kuta Lombok blend nicely to the beach and is very green with lots of trees providing a cool shed. The villa rooms were all build using natural materials.

Reviewed June 25, 2022

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Dear Shun, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. Thank you for highlighting our location by the beach as well our villa room. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dicky Maulana Front Office Manager

Responded July 01, 2022
Novotel Lombok Resort & Villas
10.0
Exceptional
Umanga from Indonesia
Couple
Deluxe King Room
Stayed 1 night in December 2019

Brilliant!”

Loved the place. Food was awesome with a huge variety. Must stay place in Lombok

Reviewed January 02, 2020

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10.0
Exceptional
ABHISHEK from Indonesia
Family with young children
Deluxe Family Terrace
Stayed 4 nights in December 2021

Exceptional”

Excellent place to stay, food is very good. Staff is extremely courteous and helpful. Overall a great experience

Reviewed December 28, 2021

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Dear Abhishek, Greetings from Novotel Lombok Resort and Villas. Thank you for your great feedback, we feel great to hear that you enjoy you stay with us, we so happy that you feel excellent stay with us, we glad that you enjoy our food. we feel great to serve you with all we have and sincerely happy to have you with us. We look forward to welcome you back for a better experience. Regards, Henry Morgan Front Office & Guest Experience Manager

Responded January 05, 2022
Novotel Lombok Resort & Villas
10.0
Exceptional
Abd from Malaysia
Couple
Superior Twin Beds
Stayed 1 night in June 2022

Exceptional”

Attractive accommodation and close to the beach. Delicious food. Tourists from Malaysia.

Reviewed June 29, 2022

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Dear Abd, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. Thank you for highlighting our location by the beach as well as our food. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dicky Maulana Front Office Manager

Responded July 01, 2022
Novotel Lombok Resort & Villas
10.0
Exceptional
steward from Malaysia
Couple
Superior King Bed
Stayed 2 nights in January 2021

Great experience ”

One of the best accommodation while traveling to Kuta region, Lombok. Highly recommended.

Reviewed April 12, 2021

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Dear Steward , Greetings from Novotel Lombok Resort and Villas. Thank you for your great feedback, we are glad that your stay was satisfy and that pleased to know that you particularly liked and enjoyed services provided by our team. Thank you again for having chosen Novotel Lombok and we look forward to welcome you back for a better experience. Regards, Henry Morgan Front Office & Guest Experience Manager

Responded September 24, 2021
Novotel Lombok Resort & Villas
9.2
Exceptional
Nedim from Germany
Couple
Superior King Bed
Stayed 5 nights in May 2022

Exceptional”

hotel staff was very helpful and friendly. especially the ceri at the reception, the dewi and the pig at the restaurant and others breakfast was traditional, it's considered good. Now, if I have to make a comparison, you have some shortcomings compared to amnaya kuta: for example, the employees in the restaurant should be a little more careful and disciplined. second: the cleanliness of the room was not that good; for a week there were always handprints on the shower door.

Reviewed May 24, 2022

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Dear Nedim, Thank you for taking the time to create a review after your stay with us. We are glad you highlighted our services, while we are sorry at the same time that our room cleanliness. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We would be glad to welcome you back again to Novotel Lombok Resort & Villas during your next trip to Lombok. With kind regards, Dicky Maulana Front Office Manager

Responded June 21, 2022
Novotel Lombok Resort & Villas
10.0
Exceptional
kaoru from Indonesia
Business traveler
Superior King Bed
Stayed 1 night in March 2022

good hospitality”

thank you for comp birthday cake. so happy stay.

Reviewed March 31, 2022

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Dear kaoru, thank you for your great review and your positive feedback. We would be happy to welcome you back to our hotel during your next trip to Lombok. With kind regards, Andreas Kahl General Manager

Responded April 07, 2022
Novotel Lombok Resort & Villas
10.0
Exceptional
ismail from Indonesia
Couple
Superior Twin Beds
Stayed 1 night in March 2022

Next to the circuit”

only a 20 minuts walk to Bukit Segar where you can see the Mandalika circuit

Reviewed March 24, 2022

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Dear ismail, thank you for your great review and your positive feedback. We are glad you liked our location right next to Mandalika Street Circuit & would be happy to welcome you back to our hotel during your next trip to Lombok. With kind regards, Andreas Kahl General Manager

Responded April 07, 2022
Novotel Lombok Resort & Villas
10.0
Exceptional
Pieter from Indonesia
Group
Superior King Bed
Stayed 1 night in January 2022

Awesome!”

Private beach , amazing breakfast , pool , perfect!

Reviewed April 22, 2022

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Dear Pieter, thank you for your review & your positive comments about our beach, breakfast & our pools! We would be glad to welcome you again at the Novotel Lombok Resort & Villas! With kind regards, Andreas Kahl General Manager

Responded April 29, 2022
Novotel Lombok Resort & Villas
9.6
Exceptional
Rina from Indonesia
Family with young children
Superior Family Room
Stayed 4 nights in December 2019

Cozy place with nice beach”

Novotel has complete facilities. A lot of free activities and has its own beach so you do not need to go out to enjoy the sunset

Reviewed December 10, 2019

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9.6
Exceptional
Sutrisna from Indonesia
Business traveler
Superior Twin Beds
Stayed 1 night in June 2022

That was nice!”

Spent two days a night there.. The view, the facilities, staffs, all are really good and nice.

Reviewed June 09, 2022

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Dear Sutrisna, Thank you for your great review of our hotel! We are glad that you enjoyed your stay and we hope your next visit will be more pleasant as the previous one. Sincerely, Dicky Maulana Front Office & Guest Experience Manager

Responded June 28, 2022
Novotel Lombok Resort & Villas
9.6
Exceptional
Agustinus from Indonesia
Family with teens
Superior Twin Beds
Stayed 2 nights in June 2022

Exceptional”

A very nice large hotel but remotely located. Not very ideal for older people.. no lifts available and long walk to the beach

Reviewed June 14, 2022

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Dear Agustinus, We very much appreciate your comments regarding your stay at the Novotel Lombok Resort & Villas. Thank you for your feedback about the are we need to improved. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dicky Maulana Front Manager

Responded June 29, 2022
Novotel Lombok Resort & Villas
10.0
Exceptional
Yemmy from Indonesia
Group
Superior King Bed
Stayed 2 nights in July 2022

Exceptional”

Best place for relaxing...

Reviewed July 07, 2022

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Dear Yemmy, Thank you for your great 5 * review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Dicky Maulana Front Office & Guest Experience Manager

Responded July 09, 2022
Novotel Lombok Resort & Villas
8.4
Excellent
Samantha from Australia
Family with young children
Garden Pool Villa
Stayed 2 nights in December 2018

Lovely resort in a great location”

We stayed in a garden pool villa for 2 nights over NYE & while it was expensive it was lovely. The villa is beautiful dark wood and offered two outdoor areas - one immediately under the eave of the villa & then some sun lounges which were just a few feet away and right at the edge of the semi-private pool which our villa & three others shared. The villa included a hilltop breakfast one morning, which meant taking a short drive to an elevation outside of the resort with sweeping views on the ocean and our own private buffet breakfast set-up. It also included 2 x 75 minute cream baths at the salon which I enjoyed. The service provided by staff was excellent. The beach at the resort is lovely and clean and the food in the restaurant is good. We were at the resort for NYE and the beach party was fun with a live band, fire dancers and a substantial fire-works display. We will certainly return to this little piece of paradise. Thanks Jan & team.

Reviewed January 06, 2019

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Dear Samantha, Greetings from Novotel Lombok Resort and Villas! Thank you for your great review! We are glad that you had an overall great experience stayed with us and that glad to know that you particularly liked and enjoyed all facilities and activities provided. Assured, that I have shared your feedback to all team as encouragement to keep maintaining best service quality. Thank you again and we hope to welcome you back for an even better experience. Regards, Robby Irawan Guest Experience Manager

Responded March 01, 2019
Novotel Lombok Resort & Villas
8.4
Excellent
Shinta from Indonesia
Family with teens
Superior King Bed
Stayed 3 nights in June 2019

Perfect hotel for a staycation”

Located in a secluded bay with their own private beach that us cleaned up every day. Room is spacious and well maintain. Service at the restaurant is good. The staffs there even remember our names when we came back for breakfast the following day. Pools and sun loungers are not crowded. Overall it was a relaxing stay for me and my teenage daughters.

Reviewed February 29, 2020

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