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Grand Hotel Surabaya
Grand Hotel Surabaya
Grand Hotel Surabaya
Grand Hotel Surabaya
Grand Hotel Surabaya
Grand Hotel Surabaya
Grand Hotel Surabaya

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7.7

Very good

801 reviews

801 reviews

See map

8.8

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Balai Pemuda

130 m

Lapangan Basra

240 m

Plaza Surabaya

250 m

Surabaya Plaza

250 m

Delta Theatre

310 m

Popular landmarks
Tunjungan Plaza

640 m

Monkasel (Submarine Monument)

880 m

Suramadu National Bridge

2.0 km

Tugu Pahlawan

2.3 km

Bungkul Park

3.1 km

Closest landmarks
Surabaya Tourism Information Center

130 m

BNI Bank

170 m

Embassy of Germany

400 m

Taman Ade Irma Suryani Nasution

410 m

Monumen Bambu Runcing

410 m

Grand Hotel Surabaya

Jalan Pemuda No 19-21, Surabaya Center, Surabaya, Indonesia, 60271 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 3.5 stars, this high-quality property provides guests with access to restaurant, indoor pool and outdoor pool on-site.

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Highlights

Located in heart of Surabaya

Front desk [24-hour]

Airport transfer

670 meters to public transportation

Inside city center

Facilities

Front desk [24-hour]

Airport transfer

Car park

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Restaurants

Room service [24-hour]

Your dates are popular among travelersUsers are booking a place in Surabaya every 1 minutes on Agoda.com
Value for money7.8
Location rating8.8
Nearest airportJuanda International Airport (SUB)
Distance to airport13.5 km

Rooms available at Grand Hotel Surabaya

Executive Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 queen bed or 2 single bed...
Enter dates to see prices
Junior Suite Room
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Grand Suite Room
...
  • Room size: 64 m²/689 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Japanese Suite
...
  • Room size: 48 m²/517 ft²
  • City view
  • 1 king bed or 2 semi double...
Enter dates to see prices
Deluxe Room
...
  • Room size: 22 m²/237 ft²
  • Shower
Enter dates to see prices
Superior Room
...
  • Shower
Enter dates to see prices
Suite (no window)
...
    Enter dates to see prices
    Junior Suite - Single Use
    ...
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at Grand Hotel Surabaya?

      Check-in is from 02:00 PM, and check-out is until 01:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

      How do I get to Grand Hotel Surabaya?

      Grand Hotel Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 100000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Grand Hotel Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Grand Hotel Surabaya has a car park available for guests. Parking is free for guests.

      Is breakfast offered at Grand Hotel Surabaya?

      Wake up to a great buffet breakfast at Grand Hotel Surabaya. There's an additional charge of 60000 IDR for adults and 30000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

      What are my dining options at Grand Hotel Surabaya?

      Grand Hotel Surabaya features an on-site restaurant for your dining convenience. Breakfast is served here. Dishes are served in buffet during opening hours. Light meal like coffee or tea is served using only quality ingredients.

      Can special events be hosted at Grand Hotel Surabaya?

      You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and engagements can be hosted at Grand Hotel Surabaya. Small or intimate events like birthday parties, entertainment events and graduation parties can also be accomodated. Services for wireless internet, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and food and beverage are available upon request.

      Can business events be hosted at Grand Hotel Surabaya?

      On-site venues and convenient event services make Grand Hotel Surabaya an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 4 venues can accommodate up to 300 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

      What is the smoking policy at Grand Hotel Surabaya?

      Grand Hotel Surabaya does not permit smoking in any of its rooms or indoor areas.

      What is the closest train, metro, or bus station to Grand Hotel Surabaya?

      The closest train, metro, or bus station is Gubeng Train Station, 630 m away from Grand Hotel Surabaya.

      What restaurants are nearby Grand Hotel Surabaya?

      Grand Hotel Surabaya’s neighborhood is Surabaya Center which includes popular restaurants such as Master D Dundee, Green Chay and Quickly Plaza Surabaya.

      What popular shopping places are close to Grand Hotel Surabaya?

      Located in the Surabaya Center area, Grand Hotel Surabaya is close to great shopping choices like Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

      What are popular attractions near Grand Hotel Surabaya?

      Grand Hotel Surabaya’s location in the Surabaya Center neighborhood makes it close to famous attractions including Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

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      See map

      Explore the neighborhood

      What people love about Grand Hotel Surabaya

      • 8

        Very good
        Cleanliness

        "Nice, Clean, Friendly Crew"

        Adiansa

        |

        August 28, 2022

      • 8.8

        Excellent
        Spaciousness

        "The room is large enough."

        ika

        |

        May 13, 2021

      • 9.2

        Exceptional
        Location

        "This place is very strategic and close to other tourist areas such as malls & in this place there is a swimming pool"

        dewi

        |

        April 9, 2021

      Property ranking|Compared to 853 Surabaya properties
      See all rankings
      Room size
      43 sqm.
      Location score
      8.9/10
      Cheapest price score
      Value for money score
      7.8/10
      Bigger than
      94
      %
      of Surabaya properties
      Better than
      91
      %
      of Surabaya properties
      Better than
      75
      %
      of Surabaya properties
      Better than
      73
      %
      of Surabaya properties
      Overall rating:

      7.7

      Very good
      801 reviews
      Cleanliness
      7.1
      Facilities
      7.2
      Location
      8.8
      Read all reviews >
      What travelers say they love:
      Great quality for an obsolete hotel :)
      Franky from Indonesia
      Couple
      More about Grand Hotel Surabaya

      More about Grand Hotel Surabaya

      Grand Hotel Surabaya

      See the best of Surabaya with a stay at Grand Hotel Surabaya, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
      The facilities and services provided by Grand Hotel Surabaya ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides shuttle services to help you find what you want in Surabaya.
      Parking is available and free, provided by the hotel for guests with their own transportation. The helpful staff at the front desk can assist you with services including concierge service. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. In-room conveniences include 24-hour room service and room service, so you can relax and enjoy your stay.
      Some small or last-minute needs can be quickly fulfilled by the convenience stores without having to leave the hotel. The hotel is entirely non-smoking, ensuring a clean air environment.
      Experience high-quality room facilities during your stay at Grand Hotel Surabaya. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms.
      Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides toiletries and towels in some select rooms.


      Dining and things to do

      Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
      To fill your days, be sure to check out the fantastic facilities offered at Grand Hotel Surabaya. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. Have some relaxing fun with family and friends at the shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops.


      Around the property

      There are many attractions to discover within close proximity to Grand Hotel Surabaya. Whatever you may be looking to buy on your trip to Surabaya, chances are you'll find it at Tunjungan Plaza located 640 m away.


      Reasons to stay here

      This hotel's food and dining score higher than 85% of accommodations in the city.
      This hotel scores higher than 90% of accommodations in the city for its location.
      Room comfort is said to be outstanding here, scoring higher than 84% of accommodations in the city.

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      Amenities and facilities
      Very good
      Facilities

      7.2

      Most talked about facilities

      Breakfast

      11 mentions

      Housekeeping

      11 mentions

      Swimming Pool

      4 mentions

      Internet

      2 mentions

      Languages spoken

      • English
      • Indonesian

      Internet access

      • Free Wi-Fi in all rooms!
      • Wi-Fi in public areas

      Things to do, ways to relax

      • Swimming pool [indoor]
      • Swimming pool [outdoor]
      • Ticket services
      • Tours

      Dining, drinking, and snacking

      • Bar
      • Coffee shop
      • Restaurants
      • Room service [24-hour]

      Services and conveniences

      • Concierge
      • Convenience store
      • Elevator
      • Shops
      • Smoke-free property
      • Smoking area

      Access

      • Front desk [24-hour]
      • Pets allowed
      • Security [24-hour]

      Getting around

      • Airport transfer
      • Car park [free of charge]
      • Shuttle service

      Available in all rooms

      • Air conditioning
      • Bathtub
      • Complimentary tea
      • Free bottled water
      • Ironing facilities
      • Shower
      • Telephone
      • Towels
      • Wi-Fi [free]
      Location
      Jalan Pemuda No 19-21, Surabaya Center, Surabaya, Indonesia, 60271
      Excellent
      Location

      8.8

      Airports

      • Juanda International Airport (SUB)
        13.5 km
      • Abdul Rachman Saleh Airport (MLG)
        74.9 km

      Public transportation

      • Gubeng Train Station
        640 m
      • Semut Train Station
        2.3 km

      Hospital or clinic

      • Puskesmas Ketabang
        730 m

      Shopping

      • Tunjungan Plaza
        640 m

      Convenience store

      • On-site

      Cash withdrawal

      • ATM
        70 m
      What's nearby

      Popular landmarks

      • Tunjungan Plaza
        640 m
      • Monkasel (Submarine Monument)
        880 m
      • Suramadu National Bridge
        2.0 km
      • Tugu Pahlawan
        2.3 km
      • Bungkul Park
        3.1 km
      • Surabaya's Zoo
        3.7 km
      • Surabaya Town Square
        3.8 km
      • Sampoerna Museum
        4.0 km
      • Pakuwon Food Festival
        6.3 km
      • Masjid Nasional Al Akbar Surabaya
        8.7 km

      Nearby landmarks

      • Balai Pemuda
        130 m
      • Surabaya Tourism Information Center
        130 m
      • BNI Bank
        170 m
      • Lapangan Basra
        240 m
      • Plaza Surabaya
        250 m
      • Surabaya Plaza
        250 m
      • Delta Theatre
        310 m
      • Monumen Gubernur Suryo
        330 m
      • Grahadi Building
        330 m
      • Goethe Institut
        370 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Property policies
      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-2 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib available upon request
      Children 3-12 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 13 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking more than 5 rooms, different policies and additional supplements may apply.
      Some helpful facts

      Check-in/Check-out

      • Check-in from14:00
      • Check-out until13:00

      Getting around

      • Airport transfer fee100000 IDR

      Extras

      • Breakfast charge (unless included in room price)60000 IDR

      The property

      • Number of restaurants1
      • Number of rooms 100

      Reviews of Grand Hotel Surabaya from real guests

      Provided by verified guests of Agoda
      7.7
      /
      10
      Cleanliness7.1
      Facilities7.2
      Location8.8
      Service7.7
      Value for money7.8
      High score for Surabaya
      Rating
      9+ Exceptional (87)
      8-9 Excellent (77)
      7-8 Very Good (89)
      6-7 Good (38)
      <6 Below Expectation (88)
      Time of the year
      Mar - May (60)
      Jun - Aug (101)
      Sep - Nov (102)
      Dec - Feb (116)
      All guests (801)
      All room types
      All languages

      Show reviews that mention 

      Showing 379 verified guest comments
      12345
      10.0
      Exceptional
      Zulkifli from Malaysia
      Solo traveler
      Deluxe King Room
      Stayed 1 night in February 2019

      Love this hotel”

      The room is large with excellent view of the city, comfortable, clean, well decorated and beautifully furnished.

      Reviewed April 26, 2019

      See room deals

      10.0
      Exceptional
      Roel from Philippines
      Solo traveler
      Deluxe Twin Room
      Stayed 1 night in April 2019

      Awesome place and cheap”

      it was worth it to stay in this place... i will not think twice to stay here again :)

      Reviewed July 12, 2019

      See room deals

      10.0
      Exceptional
      Leslie from Sri Lanka
      Solo traveler
      Deluxe Twin Room
      Stayed 1 night in August 2019

      All are best.”

      pool , staff, facilities are best. next time I go there. l Kumara from sri Lanka

      Reviewed November 26, 2019

      See room deals

      10.0
      Exceptional
      Viddi from Indonesia
      Couple
      Deluxe King Room
      Stayed 1 night in January 2019

      Nice Hotel”

      Very Nice Hotel and Near Submarine Museum in Surabaya, just walk around 200 meter from hotel

      Reviewed February 03, 2019

      See room deals

      9.6
      Exceptional
      Alistair from Spain
      Couple
      Deluxe Twin Room
      Stayed 2 nights in February 2020

      Exceptional”

      We had 2 nights here and found it good value. The room was spacious, TV channels varied, there was a kettle for tea or coffee. For breakfast there was plenty of variety though no eggs or fresh milk. It is quite central too as we chose it for being near Gubeng railway station.

      Reviewed February 18, 2020

      See room deals

      9.2
      Exceptional
      Aaron from Singapore
      Family with young children
      Deluxe King Room
      Stayed 2 nights in February 2019

      Spacious Rooms with Nostalgic Ambience”

      The Grand Hotel Surabaya is one of those hotel from days gone by. Some may call it kitschy, gaudy trying to display "faux grandeur" but we absolutely it. Our room was unfortunately near the main road and the beeping sound from the pedestrian crossing woke us up a few times in the middle of the night. Staff were helpful and friendly despite our broken bahasa indonesia. Also note that every room is a smoking room.

      Reviewed February 07, 2019

      See room deals

      10.0
      Exceptional
      Aisyah from Indonesia
      Business traveler
      Deluxe Twin Room
      Stayed 1 night in September 2021

      Is the best”

      Tempat ternyaman

      Reviewed September 14, 2021

      See room deals

      9.6
      Exceptional
      Puji from Indonesia
      Family with young children
      Deluxe King Room
      Stayed 1 night in December 2019

      Great location”

      Easy to find food all the time since it is located at the city center near a big mall.

      Reviewed October 05, 2020

      See room deals

      9.2
      Exceptional
      Fernanda
      Couple
      Deluxe King Room
      Stayed 1 night in December 2019

      Worth hotel with bathup, king bed, and breakfast only 250k”

      Check in processnya cepet bgt gasampe 10menit, lorong kamar bau rokok tapi pas masuk udah engga si, kamar mandi agak kotor, kamarnya nyaman, free coffee & tea, Beli apa2 gampang bgt soalnya deket plaza sby, breakfastnya 8/10. Lumayan worth it kok

      Reviewed December 08, 2019

      See room deals

      10.0
      Exceptional
      EKA from Indonesia
      Family with teens
      Deluxe King Room
      Stayed 2 nights in August 2021

      Exceptional”

      Yeesss for all.. ❤️

      Reviewed August 26, 2021

      See room deals

      8.8
      Excellent
      BERHANNUDIN from Malaysia
      Solo traveler
      Deluxe Twin Room
      Stayed 1 night in August 2019

      Comfortable clean room & 10 mins. Walk to Tunjungan Plaza”

      Great location. Free breakfast. Only 10 mins. Walk to Tunjungan shopping areas and 8 mins. Walk to Surabaya Railway Station. Good wifi and in-room facilities. The only downside is lots of mosquitoes outside the hotel.

      Reviewed September 02, 2019

      See room deals

      9.6
      Exceptional
      Mohd from Malaysia
      Family with young children
      Deluxe Twin Room
      Stayed 2 nights in December 2019

      Location”

      Location and free parking

      Reviewed August 25, 2020

      See room deals

      9.2
      Exceptional
      hidayat from Indonesia
      Couple
      Executive Room
      Stayed 1 night in July 2019

      Nice hotel”

      Overall it'a great hotel, minus only for breakfast that the servant too slow to check the condition of food

      Reviewed July 08, 2019

      See room deals

      8.8
      Excellent
      chon from Malaysia
      Solo traveler
      Deluxe King Room
      Stayed 1 night in September 2019

      Value for money”

      Great Breakfast and location. Very worth with such price. Staff are helpful too. Can be comparable to 4stars if they improve cleanliness and facilities.

      Reviewed September 18, 2019

      See room deals

      9.2
      Exceptional
      dewi from Indonesia
      Couple
      Executive Room
      Stayed 1 night in January 2021

      Exceptional”

      this place is very strategic and close to other tourist areas such as malls & in this place there is a swimming pool

      Reviewed April 09, 2021

      See room deals

      9.2
      Exceptional
      Awal
      Family with young children
      Executive Room
      Stayed 1 night in November 2019

      the best ”

      Locations near every best place in Surabaya.

      Reviewed November 05, 2019

      See room deals

      8.8
      Excellent
      Hansel from Indonesia
      Couple
      Deluxe King Room
      Stayed 1 night in October 2019

      cheap and big room”

      the room is quite big, it is a good location, clean and comfortable, the price is so cheap

      Reviewed October 05, 2019

      See room deals

      8.8
      Excellent
      ika from Indonesia
      Couple
      Deluxe Twin Room
      Stayed 1 night in January 2020

      Good breakfast and hv swimming pool”

      The room is large enough. Standart facilities. Breakfast satisfying. City view. Near delta plaza.

      Reviewed May 13, 2021

      See room deals

      8.8
      Excellent
      Andhika from Indonesia
      Solo traveler
      Deluxe Twin Room
      Stayed 1 night in April 2019

      Value for Money”

      It's a good place to stay at Surabaya. Located at center of Surabaya,, near shopping Mall and train station

      Reviewed September 06, 2019

      See room deals

      8.8
      Excellent
      Marcel from Indonesia
      Solo traveler
      Deluxe Twin Room
      Stayed 2 nights in January 2020

      Excellent”

      Good hotel I like it,but wifi connection is slow I can't use it for work.overall oke

      Reviewed January 12, 2020

      See room deals

      12345
      This is a popular property. Don't miss out!

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