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DoubleTree by Hilton Surabaya
DoubleTree by Hilton Surabaya
DoubleTree by Hilton Surabaya
DoubleTree by Hilton Surabaya
DoubleTree by Hilton Surabaya
DoubleTree by Hilton Surabaya
DoubleTree by Hilton Surabaya

Removed from saved list

9.2

Exceptional

258 reviews

258 reviews

Breakfast8
Housekeeping8
Food & Dining1
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Taman Gantung

100 m

Museum Surabaya

140 m

BG Junction

300 m

Blauran Market

310 m

Wisata Rasa

350 m

Popular landmarks
Tunjungan Plaza

870 m

Tugu Pahlawan

1.2 km

Monkasel (Submarine Monument)

2.1 km

Suramadu National Bridge

2.1 km

Sampoerna Museum

2.9 km

Closest landmarks
Kantor Garuda Indonesia

270 m

Consulate of Hungary

460 m

Posyandu Genteng

480 m

Pasar Genteng

510 m

Tomb of Dr. Soetomo

610 m

Newly built in 2020

DoubleTree by Hilton Surabaya

Jl. Tunjungan 12, Surabaya, Surabaya Center, Surabaya, Indonesia, 60275 - See map

Make your best journey to Surabaya with the promised standard of Hilton CleanStay, and enjoy car park free of charge. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4.5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

Sparkling clean

Inside city center

Top Value

Check-in [24-hour]

Airport transport

Hilton CleanStay

Clean and Ready for you

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."

Facilities

Front desk [24-hour]

Transport to airport

Bicycle rental

Valet parking

Exercise area

Kids club

Shuttle service

Complimentary WIFi in all rooms

This property is in high demand!

12 travelers have booked today.

Value for money9.2
Distance to city center1,5 km
Location rating9.4
Nearest airportJuanda International Airport (SUB)
Distance to airport14.7 km

Rooms available at DoubleTree by Hilton Surabaya

King Loft Duplex Suite
...
  • Room size: 102 m²/1098 ft²
  • City view
  • 1 sofa bed and 1 king bed
Enter dates to see prices
King Corner Suite
...
  • Room size: 90 m²/969 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Twin Executive Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds and 1 sofa be...
Enter dates to see prices
King Executive Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Deluxe Suite
...
  • Room size: 59 m²/635 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Guest Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Presidential Suite
...
  • Room size: 138 m²/1485 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Deluxe Room
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Twin Guest Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 sofa bed and 2 single bed...
Enter dates to see prices
King Premium Suite
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at DoubleTree by Hilton Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to DoubleTree by Hilton Surabaya?

DoubleTree by Hilton Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 450000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at DoubleTree by Hilton Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, DoubleTree by Hilton Surabaya has a car park right on site for maximum convenience. Parking is available for a fee of 10000 IDR per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange taxi service.

Is breakfast offered at DoubleTree by Hilton Surabaya?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at DoubleTree by Hilton Surabaya. A selection of food types including western, full american, halal and asian breakfast options is available for guests. There's an additional charge of 250000 IDR for adults and 125000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at DoubleTree by Hilton Surabaya?

DoubleTree by Hilton Surabaya features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, kosher, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at DoubleTree by Hilton Surabaya?

Your special occasion or event can be hosted at one of the 3 versatile venues. Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at DoubleTree by Hilton Surabaya. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, flower petals are available upon request.

Can business events be hosted at DoubleTree by Hilton Surabaya?

On-site venues and convenient event services make DoubleTree by Hilton Surabaya an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 2730 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at DoubleTree by Hilton Surabaya?

DoubleTree by Hilton Surabaya does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to DoubleTree by Hilton Surabaya?

The closest train, metro, or bus station to DoubleTree by Hilton Surabaya is Pasar Turi Train Station, 1.0 km away.

What restaurants are nearby DoubleTree by Hilton Surabaya?

Restaurants including Es Teller Tanjung Anom & Bakso Daging Sapi, Sarkies and depot panorama are popular in DoubleTree by Hilton Surabaya’s neighborhood which is known as Surabaya Center.

What popular shopping places are close to DoubleTree by Hilton Surabaya?

Shopping options in DoubleTree by Hilton Surabaya’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near DoubleTree by Hilton Surabaya?

Guests at DoubleTree by Hilton Surabaya can easily visit Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument) located in the Surabaya Center area.

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See map

Explore the neighborhood

What people love about DoubleTree by Hilton Surabaya

  • 10

    Exceptional

    "Overall its a great hotel at this proce point."

    Billy

    |

    August 1, 2022

  • 10

    Exceptional

    "Always stay this hotel when in surabaya."

    Sunaryo

    |

    August 1, 2022

  • 10

    Exceptional

    "Everything in this hotel just so perfect"

    Vivi

    |

    August 1, 2022

Overall rating:

9.2

Exceptional
258 reviews
Cleanliness
9.6
Facilities
9.3
Location
9.4
Read all reviews >
What travelers say they love:
Friendly and nice staff, nice room, strategic location,
Mohammad from Indonesia
Business traveler
More about DoubleTree by Hilton Surabaya

More about DoubleTree by Hilton Surabaya

DoubleTree by Hilton Surabaya

DoubleTree by Hilton Surabaya is the perfect choice for travelers who want to take in the sights and sounds of Surabaya. Experience an urban escape in Surabaya with a stay at DoubleTree by Hilton Surabaya, with its exceptional location right in the city center.
All offerings provided by DoubleTree by Hilton Surabaya help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the DoubleTree by Hilton Surabaya.
For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at DoubleTree by Hilton Surabaya. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at DoubleTree by Hilton Surabaya, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at DoubleTree by Hilton Surabaya. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. DoubleTree by Hilton Surabaya caters to its guests varied dietary restrictions with a selection of cuisine types such as kosher and halal available.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub.
A day in will be as fun as a day out with ranges of recreational activities offered at DoubleTree by Hilton Surabaya. A relaxing end to every day is possible with a visit to the sauna, located right in the hotel. Don't forget to make a visit or two to the hotel's pool. At DoubleTree by Hilton Surabaya, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the souvenir shops.


Around the property

Don't spend all your time inside while in Surabaya! Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 860 m away.

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Amenities and facilities
Exceptional
Facilities

9.3

Languages spoken

  • English
  • Chinese [Mandarin]
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Nightclub
  • On-site entertainment
  • Pool facilities
  • Pool with view
  • Private bath
  • Sauna
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Coffee shop
  • Fruits/snacks
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [on-site]
  • Parking [paid]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Alarm clock
  • Bathrobes
  • Blackout curtains
  • Carpeting
  • Clothes rack
  • Coffee/tea machine
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Desk
  • Free tea
  • Hair dryer
  • Iron and ironing board
  • Lock box in room
  • Mini bar
  • Mirror
  • Phone
  • Refrigerator
  • Shower
  • Slippers
  • Smoke alarm
  • Sofa
  • Soundproofing
  • Toiletries
  • Towels
  • TV [flat screen]
  • Wake up call
  • Wi-Fi [for a fee]
Location
Jl. Tunjungan 12, Surabaya, Surabaya Center, Surabaya, Indonesia, 60275
Exceptional
Location

9.4

Airports

  • Juanda International Airport (SUB)
    14.7 km
  • Abdul Rachman Saleh Airport (MLG)
    75.7 km

Public transportation

  • Pasar Turi Train Station
    1.1 km
  • Surabaya Kota
    1.7 km

Hospital or clinic

  • Posyandu Genteng
    480 m

Shopping

  • Tunjungan Plaza
    870 m

Convenience store

  • Indomaret
    310 m

Cash withdrawal

  • ATM
    100 m
What's nearby

Popular landmarks

  • Tunjungan Plaza
    870 m
  • Tugu Pahlawan
    1.2 km
  • Monkasel (Submarine Monument)
    2.1 km
  • Suramadu National Bridge
    2.1 km
  • Sampoerna Museum
    2.9 km
  • Bungkul Park
    3.8 km
  • Surabaya Town Square
    4.3 km
  • Surabaya's Zoo
    4.4 km
  • Pakuwon Food Festival
    7.5 km
  • Masjid Nasional Al Akbar Surabaya
    9.2 km

Nearby landmarks

  • Taman Gantung
    100 m
  • Museum Surabaya
    140 m
  • Kantor Garuda Indonesia
    270 m
  • BG Junction
    300 m
  • Blauran Market
    310 m
  • Wisata Rasa
    350 m
  • Vertical Six Club
    370 m
  • East Java Art & Culture Center
    370 m
  • Carrefour Hypermarket
    450 m
  • Consulate of Hungary
    460 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-13 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 14 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until23:59
  • Check-out from12:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee450000 IDR
  • Distance from city center1,5 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)250000 IDR
  • Daily Internet/Wi-Fi fee150000 IDR

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors23
  • Number of restaurants3
  • Number of rooms 310
  • Year property opened2020
  • Most recent renovation2020

Parking

  • Daily parking fee10000 IDR
Property announcements

Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Reviews of DoubleTree by Hilton Surabaya from real guests

Provided by verified guests of Agoda
9.2
/
10
Exceptional
Cleanliness9.6
Facilities9.3
Location9.4
Service9.5
Value for money9.2
High score for Surabaya
Rating
9+ Exceptional (86)
8-9 Excellent (9)
7-8 Very Good (8)
6-7 Good (3)
<6 Below Expectation (3)
Time of the year
Mar - May (36)
Jun - Aug (42)
Sep - Nov (9)
Dec - Feb (22)
All guests (258)
All room types
All languages
Showing 109 verified guest comments
12345
9.2
Exceptional
LENDA from Malaysia
Couple
King Guest Room
Stayed 1 night in August 2022

Exceptional”

The staff at this property are all great! They all go above and beyond to make your stay comfortable. Breakfast spread is superb

Reviewed August 08, 2022

See room deals

10.0
Exceptional
MOHAMMAD from United Arab Emirates
Family with teens
King Guest Room
Stayed 2 nights in July 2022

good”

good

Reviewed August 07, 2022

See room deals

Dear Mohammad, Thank you for offering us the perfect feedback and we are pleased to learn that you had a pleasant stay. We hope to welcoming you back again in the not too distant future. Sincerely, Shane Ingram General Manager

Responded August 07, 2022
DoubleTree by Hilton Surabaya
7.6
Very good
Ishak from Indonesia
Family with young children
Twin Guest Room
Stayed 1 night in July 2022

Recommended”

Hotel is quite good but it doesn't mean very good

Reviewed August 02, 2022

See room deals

10.0
Exceptional
Billy from Indonesia
Business traveler
King Guest Room
Stayed 1 night in July 2022

Great Hotel”

Overall its a great hotel at this proce point. With the staffs all friendly combine with a nice clean room.

Reviewed August 02, 2022

See room deals

Dear Billy, It was our pleasure to learn that you had a pleasant experience during your recent stay with us. We look forward to welcoming you back again in the near future. Sincerely, Shane Ingram General Manager

Responded August 07, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Sunaryo from Indonesia
Business traveler
King Guest Room
Stayed 5 nights in June 2022

Exceptional”

Good location,near cafe and restaurant,polite staff and helpful..always stay this hotel when in surabaya.

Reviewed August 02, 2022

See room deals

Dear Bapak Sunaryo: Thank you for taking time to give us your review and for giving us the perfect score. We look forward to welcoming you back again in not too distant future. Sincerely, Shane Ingram General Manager

Responded August 07, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Vivi from Indonesia
Family with young children
King Guest Room
Stayed 1 night in July 2022

Mantul”

Everything in this hotel just so perfect

Reviewed August 02, 2022

See room deals

Dear Vivi Thank you for giving us the perfect feedback and we are pleased to learn that you enjoyed your stay. We hope to be able to welcoming you back again in the near future. Sincerely, Shane Ingram General Manager

Responded August 07, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Yunus from Malaysia
Business traveler
King Guest Room
Stayed 1 night in July 2022

Nice Hotel and good price for the standard”

Had a very pleasant stay at this property. The staff were very helpful and attentive and the breakfast spread was excellent. Great value for money.

Reviewed July 21, 2022

See room deals

Dear Yunus: Thank you for giving us the perfect feedback and we are pleased to learn that you enjoyed your stay. We hope to be able to welcoming you back again in the near future. Sincerely, Shane Ingram General Manager

Responded August 07, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Hindra from Indonesia
Couple
King Guest Room
Stayed 2 nights in July 2022

Exceptional”

Everything is perfect

Reviewed July 18, 2022

See room deals

Dear Hindra, Thank you for giving us the perfect feedback and we are pleased to learn that you enjoyed your stay. We hope to be able to welcoming you back again in the near future. Sincerely, Shane Ingram General Manager

Responded August 07, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Christ from Indonesia
Family with young children
Twin Guest Room
Stayed 1 night in July 2022

Good stay”

Our second staycation on national holiday, only 1 night. Booked a room with breakfast for 2. Spacious room, shower worked well, cold and bit dirty swimming pool, many choices of breakfast, and staff did their best. Location near The famous Jalan Tunjungan with many cafes & street food. Will staycation again? Absolutely, only if agoda offer great deal again 😘

Reviewed July 11, 2022

See room deals

Dear Christ, Thank you for giving us your perfect rating and feedback. We are pleased to learn that enjoyed your staycation experience. We would like to apologize on the quality of our swimming pool and your feedback is important for us to improve our service. We look forward to welcoming you back to our hotel again soon! Sincerely, Shane Ingram General Manager

Responded July 17, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Johnny from Indonesia
Business traveler
King Guest Room
Stayed 2 nights in July 2022

Great Location”

Nice and quiet hotel at the heart of Surabaya City.

Reviewed July 09, 2022

See room deals

Dear Johnny, Thank you for your kind words in giving us the perfect rating and feedback. We look forward to welcoming you again soon. Sincerely, Shane Ingram General Manager

Responded July 17, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Moy from Indonesia
Group
Twin Guest Room
Stayed 1 night in July 2022

The Best”

Kebersihan bagus Tempat tidur bantal bagus suka banget

Reviewed July 09, 2022

See room deals

Hi Moy, Terima kasih kami ucapkan untuk ulasan yang Anda berikan. Kami sangat senang mendengar komentar positif Anda mengenai tempat tidur kami. Kami berharap untuk dapat bejumpa kembali dengan Anda dalam waktu dekat ini. Hormat kami, Shane Ingram General Manager

Responded July 17, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Chitra from Indonesia
Family with young children
King Guest Room
Stayed 1 night in July 2022

Great hotel at the center of Surabaya”

Great hotel at the center of Surabaya. Especially the kids’ playground, they’re also have various activities for children. Delicious and various breakfast selections.

Reviewed July 07, 2022

See room deals

Dear Chitra, Thank you for giving us your perfect rating and feedback. We are pleased to learn that you enjoyed our kids facilities as well as our breakfast selection. We look forward to welcoming you back to our hotel again soon! Sincerely, Shane Ingram General Manager

Responded July 17, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
James from Taiwan
Business traveler
King Guest Room
Stayed 3 nights in June 2022

Nice”

Everything is good

Reviewed July 03, 2022

See room deals

Hi James, Thank you for your kind words in giving us the perfect rating and feedback. We look forward to welcoming you again soon. Sincerely, Shane Ingram General Manager

Responded July 17, 2022
DoubleTree by Hilton Surabaya
9.2
Exceptional
Wallace from Saudi Arabia
Couple
Twin Guest Room
Stayed 2 nights in June 2022

Great Hotel - But”

Unfortunately the elevators in this hotel are not enough for the amount of people which leads to long frustrating waits day or night.

Reviewed July 02, 2022

See room deals

Hi Wallace, Thank you for giving us your review. We thank you for positive comment as well as your remark with regards to the elevator access. We hope you would consider staying with us again. Sincerely, Shane Ingram General Manager

Responded July 17, 2022
DoubleTree by Hilton Surabaya
7.6
Very good
soebroto from Indonesia
Family with teens
King Guest Room
Stayed 1 night in June 2022

Fasilitas dan qualitas property hotel buruk”

1st ROOM 720 Saat kedatangan SUPERB Famous Choc COOKIES....YUMMY Deposit Box in the room VERY BAD CONDITION. ROOM DOOR QUALITY VERY BAD...dangeruous to leave things in the room. Door frame can be break easily. MOVED to 1919 upgraded No glasses in the toilet like other room Toilet bowl BLOCKED. The best thing from this hotel BREAKFAST EXCELLENT

Reviewed June 29, 2022

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Bapak Soebroto, Thank you for spending time to leave us a review. We thank you for your feedback with regards to the safe box and door and we are sorry that we prepared a less than ideal room for you. We will coordinate with team not to release any room that is unfit to our guests. We apologize for this and nevertheless, we thank you for your comment for the breakfast quality. We hope you would consider staying with us again. Sincerely, Shane Ingram General Manager

Responded July 17, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Teddy from Indonesia
Family with young children
King Guest Room
Stayed 1 night in June 2022

Very good”

Very good

Reviewed June 29, 2022

See room deals

Dear Teddy, Thank you for your kind words in giving us the perfect rating and feedback. We look forward to welcoming you again soon. Sincerely, Shane Ingram General Manager

Responded July 17, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Adeline from Indonesia
Family with young children
Twin Guest Room
Stayed 1 night in June 2022

Excellent service”

We arrived exhausted at 9 pm. Our requests for additional towel and water were immediately responded to. We ordered in room dining and one of the menu did not come with rice, so we ordered extra rice. It was immediately delivered to our room with no extra charge. We really appreciated the service, especially because we were so tired and hungry.

Reviewed June 27, 2022

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Dear Adeline, Thank you for giving us your perfect rating and feedback. We are pleased to learn our team can look after you and that you enjoyed our in-room dining experience. We look forward to welcoming you back to our hotel again soon! Sincerely, Shane Ingram General Manager

Responded July 17, 2022
DoubleTree by Hilton Surabaya
9.6
Exceptional
Mohammad from Indonesia
Business traveler
Twin Guest Room
Stayed 2 nights in June 2022

Good Hotel”

Good location, very nice staff, good room and facility

Reviewed June 27, 2022

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Dear Mohammad, Thank you for your kind words in giving us the positive rating and feedback. We look forward to welcoming you again soon. Sincerely, Shane Ingram General Manager

Responded July 17, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Mohammad from Indonesia
Business traveler
King Guest Room
Stayed 2 nights in June 2022

Good Hotel”

Friendly and nice staff, nice room, strategic location,

Reviewed June 23, 2022

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Dear Mohammad, Thank you for your kind words in giving us the perfect rating and feedback. We look forward to welcoming you again soon. Sincerely, Shane Ingram General Manager

Responded July 17, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Kathryn from Indonesia
Couple
King Accessible Room
Stayed 1 night in June 2022

5 star review!”

A beautiful hotel with gorgeous rooms. I absolutely loved my peaceful swim in the pool. the breakfast buffet was super amazing. Would definitely come back again!!!! If you want to get out and shop (which I didn't!), there's lots of shopping close by, with Tunjungan Plaza right there!

Reviewed June 22, 2022

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Dear Kathryn, Thank you for your kind words in giving us the perfect rating and feedback. We are thrilled to learn that you enjoyed our swimming pool as well as the breakfast experience. We look forward to welcoming you again soon. Sincerely, Shane Ingram General Manager

Responded July 17, 2022
DoubleTree by Hilton Surabaya
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