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Dorsett Grand Labuan
Deluxe Room - Room plan, Dorsett Grand Labuan in Labuan
a large swimming pool in front of a large building, Dorsett Grand Labuan in Labuan
a large vase filled with flowers on top of a table, Dorsett Grand Labuan in Labuan
Lobby, Dorsett Grand Labuan in Labuan
a picnic table with a chair and a glass of orange juice, Dorsett Grand Labuan in Labuan
a large swimming pool in a hotel room, Dorsett Grand Labuan in Labuan

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8.2

Excellent

1,684 reviews

1,684 reviews

Housekeeping43
View18
Breakfast16
See map

8.6

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Nearby landmarks
Financial Park 140 m
Labuan Square 140 m
Giant 150 m
Golden Bowling 200 m
Labuan Marine Museum 470 m
Milimewah 600 m
Labuan Supermarket 700 m
Labuan International Ferry Terminal 750 m
International Sea Sport Complex 790 m
Labuan Town 800 m

Dorsett Grand Labuan

462 Merdeka Street, Labuan Main Town, Labuan, Malaysia, 87029 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Labuan Main Town, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Labuan Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Inside city center

Front desk [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Hygiene Plus

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Car park

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Labuan every 11 minutes on Agoda.com
Value for money7.8
Location rating8.6
Nearest airportLabuan Airport (LBU) - Malaysia
Distance to airport2.1 km

Rooms available at Dorsett Grand Labuan

Excellent
Room comfort & quality

8.2

Premier Suite
...
  • Room size: 64 m²/689 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Executive City View
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Executive Harbour View
...
  • Room size: 35 m²/377 ft²
  • Harbor view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Harbor View Room
...
  • Room size: 36 m²/388 ft²
  • Harbor view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Room
...
  • Room size: 36 m²/388 ft²
  • Outdoor view
  • 1 king bed or 2 single beds
Enter dates to see prices
Executive Room(1 King Bed)
...
  • Room size: 36 m²/388 ft²
Enter dates to see prices
Premier Suite Seaview
...
  • Shower
Enter dates to see prices
Room Executive Sea View
...
  • Shower and bathtub
Enter dates to see prices
House Run Of House
...
    Enter dates to see prices
    Premier Suite (Non-Refundable)
    ...
      Enter dates to see prices

      Frequently asked questions

      What time is check-in and check-out at Dorsett Grand Labuan?

      Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

      How do I get to Dorsett Grand Labuan?

      Dorsett Grand Labuan is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 150 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Dorsett Grand Labuan has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. If you're looking for an easy way to get around Labuan with private transportation, the hotel can arrange both taxis or car rental.

      Is breakfast offered at Dorsett Grand Labuan?

      Start your mornings right, with the continental and buffet breakfast options offered at Dorsett Grand Labuan. Adults can enjoy breakfast offered with an additional charge of 42 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

      What are my dining options at Dorsett Grand Labuan?

      To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

      What is the smoking policy at Dorsett Grand Labuan?

      Dorsett Grand Labuan does not permit smoking in any of its rooms, but allows smoking in designated areas.

      What is the closest airport to Dorsett Grand Labuan?

      The closest airport is Labuan Airport, 2.0 km away from Dorsett Grand Labuan.

      What are popular attractions near Dorsett Grand Labuan?

      Dorsett Grand Labuan is located in Labuan Main Town area, which is famous for attractions such as Labuan Square, Labuan Marine Museum and Taman Awam Pantai Tanjung Purun.

      What popular beaches are close to Dorsett Grand Labuan?

      Dorsett Grand Labuan is located in the Labuan Main Town area, which includes Pancur Hitam Beach and Pohon Batu Beach.

      See map

      Explore the neighborhood

      What people love about Dorsett Grand Labuan

      • 10

        Exceptional
        Cleanliness

        "Clean, comfortable room."

        rita

        |

        January 23, 2023

      • 9.6

        Exceptional
        Cleanliness

        "Nice, clean and facility is well maintained"

        Cheryl

        |

        January 9, 2023

      • 8.4

        Excellent
        Location

        "The Dorsett is a good hotel from which to explore Labuan, being fairly central and right opposite the Financial Centre."

        Jennifer

        |

        January 5, 2023

      Property ranking|Compared to 57 Labuan properties
      See all rankings
      Room comfort score
      8.2/10
      Room size
      41 sqm.
      Cleanliness score
      8.3/10
      Location score
      8.7/10
      Better than
      98
      %
      of Labuan properties
      Bigger than
      88
      %
      of Labuan properties
      Better than
      79
      %
      of Labuan properties
      Better than
      77
      %
      of Labuan properties
      Overall rating:

      8.2

      Excellent
      1,684 reviews
      Cleanliness
      8.3
      Facilities
      8.0
      Location
      8.6
      Read all reviews >
      What travelers say they love:
      The bedroom is large with good internet / wifi.
      Anne from Brunei Darussalam
      Solo traveler
      More about Dorsett Grand Labuan

      More about Dorsett Grand Labuan

      Dorsett Grand Labuan

      Dorsett Grand Labuan is the perfect choice for travelers who want to take in the sights and sounds of Labuan. Experience an urban escape in Labuan with a stay at Dorsett Grand Labuan, with its exceptional location right in the city center. Keep your options open! Whatever your interests in Labuan, you'll access them conveniently with a stay at Dorsett Grand Labuan, just 2.0 km from Labuan Airport.
      At Dorsett Grand Labuan, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Labuan is made even more convenient with the taxi and car hire services available at the hotel.
      For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
      Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Dorsett Grand Labuan. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
      All rooms at Dorsett Grand Labuan are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at Dorsett Grand Labuan, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms.
      Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


      Dining and things to do

      Each morning you can start the day with a delicious in-house breakfast offered at Dorsett Grand Labuan. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Dorsett Grand Labuan caters to its guests varied dietary restrictions with cuisine types such as halal available. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
      Dorsett Grand Labuan offers an excellent variety of recreational facilities. A relaxing end to every day is possible with a visit to the massage, hot tub, steam room and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
      Beat the hot weather with cooling water activities like fishing and diving. Challenge your travel group members or other guests to competitive fun, with the hotel's golf course on site. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


      Reasons to stay here

      Compared to other accommodations in Labuan, facilities here are rated higher than 82% of them.
      Compared to the city's accommodation options, this hotel scored higher than 98% of them for food and dining.
      According to guests who stayed here, this hotel's room comfort is rated higher than 98% of other accommodations in Labuan.

      Show less

      Amenities and facilities

      Very good
      Facilities

      8

      Most talked about facilities

      Breakfast

      130 mentions

      Food & Dining

      57 mentions

      Swimming Pool

      57 mentions

      Housekeeping

      54 mentions

      Languages spoken
      • English
      • Malay
      Accessibility
      • Wheelchair accessible
      Internet access
      • Free Wi-Fi in all rooms!
      • Internet services
      • Wi-Fi in public areas
      Things to do, ways to relax
      • Diving
      • Fishing
      • Fitness center
      • Golf course [on-site]
      • Hot tub
      • Massage
      • Sauna
      • Steamroom
      • Swimming pool [indoor]
      • Swimming pool [outdoor]
      • Ticket services
      Cleanliness and safety
      • Anti-viral cleaning products
      • Body thermometer
      • Breakfast in room
      • Cashless payment service
      • Daily disinfection in all rooms
      • Daily disinfection in common areas
      • Face coverings on staff
      • First aid kit
      • Hand sanitizer
      • Hot water linen and laundry washing
      • Hygiene certification
      • Individually-wrapped food options
      • Physical distancing of at least 1 meter
      • Protective screens in common areas
      • Rooms sanitized between stays
      • Safe dining setup
      • Staff trained in safety protocol
      • Sterilizing equipment
      • Temperature check for guests and staff
      Dining, drinking, and snacking
      • Alternative meal arrangement
      • Bar
      • Coffee shop
      • Happy hour
      • Poolside bar
      • Restaurant [halal]
      • Restaurants
      • Room service [24-hour]
      Services and conveniences
      • Air conditioning in public area
      • Concierge
      • Contactless check-in/out
      • Currency exchange
      • Daily housekeeping
      • Doorman
      • Dry cleaning
      • Elevator
      • Facilities for disabled guests
      • Gift/souvenir shop
      • Grooming service
      • Ironing service
      • Laundry service
      • Luggage storage
      • Meeting/banquet facilities
      • Safety deposit boxes
      • Shops
      • Smoke-free property
      • Smoking area
      • Terrace
      For the kids
      • Swimming pool [kids]
      Land sports
      • Golf course (within 3 km)
      Access
      • CCTV in common areas
      • CCTV outside property
      • Check-in/out [express]
      • Fire extinguisher
      • Front desk [24-hour]
      • Non-smoking rooms
      • Pets allowed
      • Safety/security feature
      • Security [24-hour]
      • Smoke alarms
      Getting around
      • Airport transfer
      • Car park [free of charge]
      • Car park [nearby]
      • Car park [on-site]
      • Rental car
      • Taxi service
      Sports equipment rental
      • Bicycle rental
      Available in all rooms
      • Accessible by elevator
      • Adapter
      • Air conditioning
      • Alarm clock
      • Balcony/terrace
      • Bathrobes
      • Bathroom phone
      • Bathtub
      • Blackout curtains
      • Carpeting
      • Closet
      • Clothes rack
      • Coffee/tea maker
      • Complimentary tea
      • Daily newspaper
      • Desk
      • Fire extinguisher
      • Free bottled water
      • Free instant coffee
      • Hair dryer
      • In-room safe box
      • Interconnecting room(s) available
      • Internet access – LAN
      • Internet access – wireless
      • Ironing facilities
      • Laptop safe box
      • Laptop workspace
      • Linens
      • Mini bar
      • Mirror
      • Pool facilities
      • Private bathroom
      • Refrigerator
      • Safety/security feature
      • Satellite/cable channels
      • Seating area
      • Sewing kit
      • Shoeshine kit
      • Shower
      • Sleep comfort items
      • Slippers
      • Smoke detector
      • Socket near the bed
      • Sofa
      • Soundproofing
      • Telephone
      • Toiletries
      • Towels
      • Trash cans
      • Whirlpool bathtub
      • Window

      Food and dining

      Breakfast options
      • Asian
      • Continental
      • Buffet
      Restaurants on site
      Victoria's Brassrie
      • Cuisine: American, Asian, Chinese
      • Menu: Buffet, A-la-carte

      Location

      462 Merdeka Street, Labuan Main Town, Labuan, Malaysia, 87029
      Excellent
      Location

      8.6

      Airports
      • Labuan Airport (LBU) - Malaysia
        2.1 km
      • Brunei International Airport (BWN) - Brunei Darussalam
        50.6 km
      Hospital or clinic
      • Klinic Ramlee & partner
        900 m
      Convenience store
      • Moorthy Mini Market Store
        480 m
      Cash withdrawal
      • ATM
        100 m
      Distances shown are straight-line distances on the map. Actual travel distances may vary.

      Property policies

      Children and extra beds

      Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

      All children are welcome.

      Infant 0-1 year(s)
      Stay for free if using existing bedding.
      Baby cot/crib may be requested directly from the property.
      Children 2-11 year(s)
      Stay for free if using existing bedding.
      If you need an extra bed, it will incur an additional charge.
      Guests 12 years and older are considered as adults
      Must use an extra bed which will incur an additional charge.
      Others
      • When booking more than 5 rooms, different policies and additional supplements may apply.

      Some helpful facts

      Check-in/Check-out
      • Check-in from15:00
      • Check-out until12:00
      Getting around
      • Airport transfer fee150 MYR
      Extras
      • Breakfast charge (unless included in room price)42 MYR
      The property
      • Number of floors8
      • Number of rooms 178
      • Year property opened1996

      Reviews of Dorsett Grand Labuan from real guests

      Provided by verified guests of Agoda
      8.2
      /
      10
      Cleanliness8.3
      Facilities8.0
      Location8.6
      Room comfort and quality8.2
      Service8.4
      Value for money7.8
      High score for Labuan
      Rating
      9+ Exceptional (291)
      8-9 Excellent (238)
      7-8 Very Good (343)
      6-7 Good (121)
      <6 Below Expectation (109)
      Time of the year
      Mar - May (288)
      Jun - Aug (230)
      Sep - Nov (319)
      Dec - Feb (265)
      All guests (1,684)
      All room types
      All languages

      Show reviews that mention 

      Showing 1,102 verified guest comments
      12345
      9.6
      Exceptional
      Ohn from Brunei Darussalam
      Couple
      Premier Suite
      Stayed 1 night in January 2019

      An asset to Labuan”

      From our welcome by Clara to our farewell by Adam and Andry the staff of Dorsett Grand Labuan could not have done more to make our stay memorable. We had booked two rooms with breakfast and access to the executive lounge. We were disappointed to hear that the lounge was closed but instead we were given a "Happy Hour" at the bar that included finger food and drinks. We were pleasantly surprised to discover that we had been given spacious and well appointed Executive Suites with harbour views: comfortable, clean, and tastefully decorated. In summary, the Dorsett is a great place to stay and is an asset to Labuan.

      Reviewed January 18, 2019

      See room deals

      Dear Ohn, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay. I am delighted and honoured to hear that we have been part of your many journeys that you have taken. Rest assured that we will do everything it takes to make us deserving of your loyalty. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. JOANA POLLY GABAH Assistant Manager - Front Office

      Responded January 23, 2019
      Dorsett Grand Labuan
      10.0
      Exceptional
      Anne from Brunei Darussalam
      Solo traveler
      Deluxe Room
      Stayed 2 nights in May 2019

      High quality hotel”

      I have stayed at this hotel a number of times and will do so again. I'm always impressed by the service of the staff and the food provided. The bedroom is large with good internet / wifi.

      Reviewed October 09, 2019

      See room deals

      Dear Anne, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay. I am delighted and honoured to hear that we have been part of your many journeys that you have taken. Rest assured that we will do everything it takes to make us deserving of your loyalty. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, GHILORINE GABRIEL Marketing & Communication Executive

      Responded December 18, 2019
      Dorsett Grand Labuan
      8.8
      Excellent
      Kelvin from Australia
      Couple
      Deluxe Room
      Stayed 8 nights in June 2019

      Staff make the hotel”

      The hotel has definitely seen better days but staff friendliness and service make up for any building deficiencies. Staff always had a cheery hello and went out of their way to provide top service. The food was always well prepared and reasonably priced. There is a restaurant just off Reception called The Living Room that is also has good reasonably priced food and drink and great service. It is separate to the hotel so you can't put your bill on your hotel room. The pool is well maintained and very welcome after hot Labuan days. So the Dorsett is not five star due to aging facilities but we thought the service was generally first rate.

      Reviewed June 14, 2019

      See room deals

      Dear Kelvin, First and foremost, thank you for selecting Dorsett Grand Labuan. On behalf of my team, I thank you for taking time out from your busy schedule to give us your rating and we are truly pleased that you had a great stay experience. Your review have been shared with our associates to ensure continuous excellent service. Once again, thank you for your time and we look forward to having you back with us again. Best Regards, GHILORINE GABRIEL Marketing & Communication Executive

      Responded June 28, 2019
      Dorsett Grand Labuan
      9.6
      Exceptional
      James from Brunei Darussalam
      Solo traveler
      Deluxe Room
      Stayed 1 night in December 2019

      Good”

      Nice hotel in a good situation, with very friendly and helpful staff.

      Reviewed January 01, 2020

      See room deals

      Dear James, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, I thank you for taking time out from your busy schedule to give us your rating and we are truly pleased that you had a great stay experience. Your review have been shared with our associates to ensure continuous excellent service. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, GHILORINE GABRIEL Marketing & Communication Executive

      Responded February 13, 2020
      Dorsett Grand Labuan
      8.8
      Excellent
      Gopalakrishnan from Malaysia
      Solo traveler
      Deluxe Room
      Stayed 2 nights in December 2018

      Good Place To Stay”

      1. Hotel is aged but well maintained. 2. Rooms were spacious and decent. 3. Breakfast was adequate, tasty and high quality. 4. Staff were very friendly and helpful.

      Reviewed January 20, 2019

      See room deals

      Dear Gopalakrishnan, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay. I am delighted and honoured to hear that we have been part of your many journeys that you have taken. Rest assured that we will do everything it takes to make us deserving of your loyalty. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. JOANA POLLY GABAH Assistant Manager - Front Office

      Responded January 23, 2019
      Dorsett Grand Labuan
      8.4
      Excellent
      Victor from Brunei Darussalam
      Solo traveler
      Deluxe Harbor View Room
      Stayed 2 nights in August 2019

      Excellent”

      I've stayed at the hotel on previous occasions. It's convenient for the Ferry Terminal and the town; shopping mall just across the road with duty free shopping. The location is relatively quiet. Nice if you have a harbor view. Bar and restaurant staff are very helpful and friendly. The restaurant The Living Room is excellent; Indian food there is a dream. A little expensive; you can eat much more cheaply in town. But it's certainly worth a visit for an evening meal.

      Reviewed August 13, 2019

      See room deals

      Dear Victor, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. We are glad to know that you have enjoyed our hospitality. Your comments have been shared with our associates to ensure continuous excellent service. We thank you for your feedback and assure you that we will continue to give our best service possible. Once again, my heartfelt thanks for your kind and generous support and look forward to your return visit in the near future. Thank you. Regards, GHILORINE GABRIEL Marketing & Communication Executive

      Responded August 21, 2019
      Dorsett Grand Labuan
      8.4
      Excellent
      Cindy from Malaysia
      Couple
      Deluxe Room
      Stayed 9 nights in April 2019

      It is very worthwhile to stay if you can get a discount. ”

      Staff is super friendly and helpful.

      Reviewed April 16, 2019

      See room deals

      Dear Cindy, First and foremost, thank you for supporting Dorsett Grand Labuan. We are glad to know that you had a great time while dining with us and found the hotel and our hospitality to your liking. Your comment on great service and facilities, have been shared with all our associates to ensure continuous excellent service. We are very happy to have earned your trust and confidence and we assure you that we will continue to give our best service possible. Once again, thank you for your review and we look forward to your continuous support. Thank you. Regards, GHILORINE GABRIEL Marketing & Communication Executive

      Responded April 17, 2019
      Dorsett Grand Labuan
      8.8
      Excellent
      Thomas from Malaysia
      Family with young children
      Deluxe Room
      Stayed 2 nights in August 2019

      family”

      good location value for money

      Reviewed August 16, 2019

      See room deals

      Dear Thomas, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. We are glad to know that you have enjoyed our hospitality. Your comments have been shared with our associates to ensure continuous excellent service. We thank you for your feedback and assure you that we will continue to give our best service possible. Once again, my heartfelt thanks for your kind and generous support and look forward to your return visit in the near future. Thank you. Regards, GHILORINE GABRIEL Marketing & Communication Executive

      Responded August 21, 2019
      Dorsett Grand Labuan
      7.6
      Very good
      Evelyn from Malaysia
      Business traveler
      Deluxe Room
      Stayed 1 night in January 2019

      Very good”

      Stayed 1 night in this hotel for business conference. They assigned me a corner room which I dislike of it, as the layout of the room is weird albeit it is big. The swimming pool is ok, but when i was swimming half way in the morning, the staffs came to the pool and start to do cleaning, which i have then leave the pool. I would suggest the cleaning to be done either before the pool open for guests or after close for guests. Breakfast spread is good and delicious.

      Reviewed April 04, 2019

      See room deals

      Dear Evelyn, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your review. The feedback of this nature that advocates us to continually strive for better service to our valued guests such as yourselves. I hope our shortcomings will not place us in your permanent disfavor and I look forward to welcoming you back to Grand Dorsett Labuan in the near future. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, GHILORINE GABRIEL Marketing & Communication Executive

      Responded April 09, 2019
      Dorsett Grand Labuan
      8.8
      Excellent
      Yee from Malaysia
      Solo traveler
      Deluxe Room
      Stayed 1 night in January 2019

      Satisfactory ”

      Some say the room is abit creepy

      Reviewed January 10, 2019

      See room deals

      Dear Yee, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay. I am delighted and honoured to hear that we have been part of your many journeys that you have taken. Rest assured that we will do everything it takes to make us deserving of your loyalty. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. JOANA POLLY GABAH Assistant Manager - Front Office

      Responded January 23, 2019
      Dorsett Grand Labuan
      7.6
      Very good
      ANDREA from United Kingdom
      Solo traveler
      Deluxe Room
      Stayed 1 night in October 2018

      not a bad choice , but poor food and slow service”

      I would come back again, I think the value for money is very good. Overall nice room, ok location, comfy room. On the down side : food quality is not so good, room service is slow, rooms are clearly round down and needing some refurbishment . However, location is an advantage, room size is just what you want , room price is vary fair

      Reviewed January 31, 2019

      See room deals

      Dear Andrea, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your review. The feedback of this nature that advocates us to continually strive for better service to our valued guests such as yourselves. I hope our shortcomings will not place us in your permanent disfavor and I look forward to welcoming you back to Grand Dorsett Labuan in the near future. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, JOANA POLLY GABAH Assistant Manager - Front Office

      Responded February 08, 2019
      Dorsett Grand Labuan
      7.6
      Very good
      Dharma from Malaysia
      Solo traveler
      Deluxe Room
      Stayed 2 nights in January 2020

      Only by name 5 star”

      Does not reflect a true 5 star hotel and for the price. No doubt the room and bathroom is big and spacious. however the carpet needs urgent attention. Old furniture and uncomfortable bed

      Reviewed January 05, 2020

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      Dear Dharma, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your review. The feedback of this nature that advocates us to continually strive for better service to our valued guests such as yourselves. Your comment on our facilities and services, have been shared with our associates to ensure continuous excellent service. We hope our shortcomings will not place us in your permanent disfavour and we look forward to welcoming you back to Grand Dorsett Labuan in the near future. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, GHILORINE GABRIEL Marketing & Communication Executive

      Responded February 13, 2020
      Dorsett Grand Labuan
      7.2
      Very good
      ANDREA from United Kingdom
      Business traveler
      Deluxe Room
      Stayed 3 nights in October 2018

      good choice ”

      The hotel is a bit round down and in need of some refurbishment. Dusty carpets have seen better days, toilet with dirty silicon sealings, ancient tub bath and WC. However, I got a good price on the room which was spacious, nice balcony, good location, overall I was pleased and will return if attractive pricing is offered.

      Reviewed March 06, 2019

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      Dear Andrea, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your review. We are glad to know that you have enjoyed our room and location. The feedback of this nature that advocates us to continually strive for better service to our valued guests such as yourselves. I hope our shortcomings will not place us in your permanent disfavor. Your comment on our hotel have been shared with our associates to ensure continuous excellent service. We thank you for your feedback and assure you that we will continue to give our best service possible and looking forward to your return visit in the near future. Best Regards, GHILORINE GABRIEL Marketing & Communication Executive

      Responded March 11, 2019
      Dorsett Grand Labuan
      7.2
      Very good
      Ian from Singapore
      Business traveler
      Executive City View
      Stayed 2 nights in January 2019

      Very good”

      (+) The hotel is clean and the room was spacious with a nice view of the harbour from my balcony. (-) The hotel is old and needs some upgrading. Breakfast buffet was disappointing - food was below average.

      Reviewed January 31, 2019

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      Dear Ian, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your review. The feedback of this nature that advocates us to continually strive for better service to our valued guests such as yourselves. I hope our shortcomings will not place us in your permanent disfavor and I look forward to welcoming you back to Grand Dorsett Labuan in the near future. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, JOANA POLLY GABAH Assistant Manager - Front Office

      Responded February 08, 2019
      Dorsett Grand Labuan
      6.8
      Good
      SA from Malaysia
      Business traveler
      Deluxe Harbor View Room
      Stayed 1 night in February 2019

      Good”

      I had stayed at the hotel in the course of my work with various companies through the many years. I find the standard has dropped a lot - facilities, cleanliness and definitely is not worth the money paid for. It does not lives up to the Dorsett name and the 4 or 5 star rating. I find some newer and (3 star rating)smaller hotels are comparatively better in term of facilities, location, cleanliness and definitely worth the money paid for.

      Reviewed March 09, 2019

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      Dear SA, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your review. The feedback of this nature that advocates us to continually strive for better service to our valued guests such as yourselves. I hope our shortcomings will not place us in your permanent disfavor and I look forward to welcoming you back to Grand Dorsett Labuan in the near future. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, GHILORINE GABRIEL Marketing & Communication Executive

      Responded March 11, 2019
      Dorsett Grand Labuan
      7.6
      Very good
      Hie from Malaysia
      Solo traveler
      Deluxe Room
      Stayed 2 nights in October 2018

      Very good”

      Excellent sea view. Staff are polite and helpful.

      Reviewed January 10, 2019

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      Dear Hie, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay. I am delighted and honoured to hear that we have been part of your many journeys that you have taken. Rest assured that we will do everything it takes to make us deserving of your loyalty. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. JOANA POLLY GABAH Assistant Manager - Front Office

      Responded January 23, 2019
      Dorsett Grand Labuan
      7.2
      Very good
      Mohammad from Malaysia
      Business traveler
      Deluxe Room
      Stayed 1 night in May 2019

      Average hotel in good location”

      Except breakfast which was really bad, the hotel was acceptable. Great view of the room to the ocean, size of the room and location are good things about this hotel.

      Reviewed May 21, 2019

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      Dear Mohammad, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your recent visit to Labuan. On behalf of my team, allow me to thank you for taking time off to give us your rating. Your review have been shared with our associates to ensure excellent service. Only by receiving feedback from our guest are we able to overcome any deficiencies. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, GHILORINE GABRIEL Marketing & Communication Executive

      Responded June 10, 2019
      Dorsett Grand Labuan
      7.6
      Very good
      ngit from Malaysia
      Family with teens
      Deluxe Room
      Stayed 2 nights in December 2018

      good hotel”

      will stay agian

      Reviewed February 20, 2019

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      Dear Ngit, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. We are glad to know that you have enjoyed our hospitality. Your comment on our hotel have been shared with our associates to ensure continuous excellent service. We thank you for your feedback and assure you that we will continue to give our best service possible. Once again, my heartfelt thanks for your kind and generous support and look forward to your return visit in the near future. Thank you. Regards, JOANA POLLY GABAH Assistant Manager - Front Office

      Responded March 05, 2019
      Dorsett Grand Labuan
      6.8
      Good
      Soon from Malaysia
      Family with young children
      Deluxe Room
      Stayed 2 nights in June 2018

      Good”

      Managed to grab 1 room with cheap price. Walking distance to central area old town. Opposite of Labuan one and only shopping mall. There is a bar called Living Room on the ground floor, worth visiting with ice cold beer and finger licking food. Worth staying providing you manage to book a room at affordable lower price

      Reviewed June 18, 2019

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      Dear Soon, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your review. The feedback of this nature that advocates us to continually strive for better service to our valued guests such as yourselves. I look forward to welcoming you back to Grand Dorsett Labuan in the near future. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, GHILORINE GABRIEL Marketing & Communication Executive

      Responded June 28, 2019
      Dorsett Grand Labuan
      6.8
      Good
      Patrick from Australia
      Business traveler
      Executive City View
      Stayed 2 nights in February 2019

      Good”

      Not a bad place for business travellers. Have stayed here on many occasions. This most recent stay was slightly marred by loud tourists from Mainland China. Security should have said something about the loudness of these visitors in the swimming pool way past 10pm.

      Reviewed March 06, 2019

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      Dear Patrick, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for taking time out from your busy schedule to give us your rating and we are truly pleased that you have enjoyed your stay. I hope our shortcomings will not place us in your permanent disfavor. Your comment on our hotel have been shared with our associates to ensure continuous excellent service. The feedback of this nature that advocates us to continually strive for better service to our valued guests such as yourselves. We thank you for your feedback and assure you that we will continue to give our best service possible and looking forward to your return visit in the near future. Best Regards, GHILORINE GABRIEL Marketing & Communication Executive

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